76 to 100 of 1,720 Customer Service Jobs in England

team. You will ensure the smooth running of our technology systems, manage IT projects and work closely with other departments to maintain and improve our IT services. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of … service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and … maintaining customer satisfaction. Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that need to be addressed. System Maintenance and Upgrades: Oversee regular system checks, updates, and maintenance to ensure optimal performance and security compliance. Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Ensure projects are More ❯

Ecommerce Customer Service Advisor South Liverpool based 10-month FTC (potential to go permanent) £24,600pa pro rata Hybrid working. Are you experienced in ecommerce and customer service? Available to start in September and currently looking for a new challenge? We are currently recruiting for an Ecommerce Customer Service Advisor to cover a maternity … Liaising with management, warehouse, shipping and other departments. Reports and general sales administration. Highlighting stock issues, quality concerns, product feedback. For this role we do require someone with prior customer service and ecommerce experience. We need someone with a strong telephone manner, and good spoken and written communication skills. Excellent IT skills and overall ability to pick up More ❯

Customer Service Up to £30,000 Leicester, Hybrid Full Time, Permanent We are working with a progressive SaaS business in Leicester who are looking for a Customer Service professional to join their growing team.This is a fantastic opportunity for someone who enjoys variety in their role, with a mix of sales support, finance administration, and customer … attitude Strong eye for detail and pride in delivering accurate work Great communicator, confident with both written and verbal conversations Organised and able to juggle multiple tasks at once Customer-focused mindset, happy working with people inside and outside the business What’s on offer: Salary up to £30,000 Income Protection & Life Insurance Enhanced pension scheme 28 days More ❯

culture is fast-paced, collaborative, and innovative. The Company is headquartered in Melbourne, Australia with offices in the UK & Cyprus and support offices in The Bahamas and Bulgaria. The Customer Service team plays a pivotal role in ensuring that every interaction with our customers is a positive and memorable experience. Committed to the highest standards of service, the Customer Service team is adept at addressing customer queries, concerns, and issues with speed and efficiency. Armed with in-depth knowledge of our products and services, our team guides customers through their journey, offering troubleshooting assistance, and relevant information. We are seeking an experienced Customer Support Representative to support Eightcap's growth by onboarding … account queries, communication with our new and existing clients, and continuing the maintenance of strong and reputable relationships within the LATAM region. This role will primarily focus on inbound customer support, ensuring an exceptional experience for our clients. The ideal candidate will be fluent in Spanish and English languages, have a strong background in Support and a proven ability More ❯

Light & Wonder, its all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Field Service Technician [ Greater London] Salary: £27,250 + £1,300 shift allowance + benefits Location: N, AL, MK, LU, HP, SG, EN, WD & IG Hours: 40 per week, rolling … all about the games. Our Gaming team delivers cutting-edge technology, products, and content to some of the most iconic casinos and operators worldwide. Were looking for several Field Service Technicians to join our team, covering the N, AL, MK, LU, HP, SG, EN, WD, and IG postcodes , as well as the wider Greater London area. This role is … ideal for: Experienced technicians with a background in IT, electronics, or engineering who want to apply their skills in a dynamic, customer-facing role. Seasoned delivery drivers or other field-based professionals who are great with customers, comfortable travelling between sites, and want to take the next step into a technical career . (Full training provided). If you More ❯

As part of euNetworks continued customer and infrastructure growth, we are looking for an experienced Technical Service Engineer to join the Content team, providing technical customer service support and project management, throughout the implementation and delivery to some of our major customers. You will be a member of the specialist team, responsible for project management of … customer services and ensuring the implementation meets customer expectations and business revenue requirements. What will you be doing? Testing and deployment of customer orders across the euNetworks product portfolio & network. Order acceptance and verification of customer orders traversing euNetworks footprint as well as leased third party services including de-activation of services. Provide customers with exceptional … service ensuring regular communication of progress, risks & issues and responding to their needs rapidly Manage implementation of customer orders to meet customer expectations and deliver order revenue in line with business commitments Manage customer orders to meet or exceed internal metrics, providing regular reporting on order status including risk management and jeopardy resolution Ensure complete end More ❯

Customer Service Advisor/Helpdesk Games Industry, based in Oldham, Manchester £12.75ph This is initially a temporary role with a view to going permanent.The main duties of this role are to act as the first point of contact for fault reporting and fault resolution so as to restore service as quickly as possible. Overall responsibilities and accountabilities … include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members. This role also involves effective customer complaint escalation and ensuring the customer is communicated to within specified timeframes with progress updates.Key Responsibilities To work as part of a Customer Services Team, answering our business clients … Members. To make outgoing courtesy calls regarding any new software updates and installations etc., as and when required. To liaise with I.T. and other Departments when necessary, to resolve customer queries. Qualifications Strong written and verbal communication skills Computer literacy ideally proficient using Microsoft Office Ability to work on own initiative with minimal supervision. Previous experience of telephone based More ❯

is central to optimising our CRM and automation processes, enhancing cross-functional collaboration, and driving actionable insights across the business. You'll work closely with teams in sales, marketing, customer service, and franchise operations to ensure HubSpot is configured to support business goals and integrated seamlessly with other systems. ??? Key Responsibilities Configure and optimise HubSpot workflows , lead-nurturing … sequences, and sales pipelines to align with business goals. Collaborate with sales and marketing teams to improve lead management, conversion, and customer retention. Partner with customer service to enhance the HubSpot service hub and enable new customer contact channels. Work with the Customer Journey team to build and refine marketing automations. Develop dashboards and … ensure effective daily use. Engage stakeholders across departments to align CRM and analytics strategies. ?? What You'll Bring Proven experience managing HubSpot hubs - including Marketing Hub, Sales Hub, and Customer Service Hub. Expertise in designing lifecycle stages, pipelines, and workflows that support business processes and customer journeys. Strong analytics skills with hands-on experience building and maintaining More ❯

role is central to optimising our CRM and automation processes, enhancing cross-functional collaboration, and driving actionable insights across the business. Youll work closely with teams in sales, marketing, customer service, and franchise operations to ensure HubSpot is configured to support business goals and integrated seamlessly with other systems. ??? Key Responsibilities Configure and optimise HubSpot workflows , lead-nurturing … sequences, and sales pipelines to align with business goals. Collaborate with sales and marketing teams to improve lead management, conversion, and customer retention. Partner with customer service to enhance the HubSpot service hub and enable new customer contact channels. Work with the Customer Journey team to build and refine marketing automations. Develop dashboards and … to ensure effective daily use. Engage stakeholders across departments to align CRM and analytics strategies. ?? What Youll Bring Proven experience managing HubSpot hubs including Marketing Hub, Sales Hub, and Customer Service Hub. Expertise in designing lifecycle stages, pipelines, and workflows that support business processes and customer journeys. Strong analytics skills with hands-on experience building and maintaining More ❯

care and enhance patient outcomes. We are committed to making a positive impact on the lives of our customers and their patients. We are seeking a dynamic and experienced Customer Success Manager to join our team. In this role, you will play a crucial part in driving our mission to revolutionize dentistry. Your expertise in customer relationship management … and dedication to customer satisfaction will be key in ensuring our clients achieve maximum value from our products and services. Primary responsibility: The primary responsibility of the Customer Success Manager (CSM) is to provide on-going proactive communication with 3Shape customers to foster their engagement with our solutions, provide a positive customer experience, and to develop long … are taking advantage of the full array of capabilities 3Shape solutions have to offer and establishes a close relationship with 3Shape and its customers. Providing a high level of service and with a customer centric approach, the CSM collaborates closely with the extended 3Shape team, including Inside Sales, commercial HQ functions, Resellers, and members of the Customer More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide More ❯

conducting disciplinary, grievance and appeal hearings. Proactively manage and develop accident reduction initiatives and communication to help contribute to a safer work environment. Actively manage KPIs in line with customer expectations, on time delivery windows, customer service levels and voice of the customer on a daily basis. Encourage a culture of excellent customer service right first time with the team Ensure department operates in line with all company and customer procedures and requirements relating to Health and Safety Ensure processes and procedures are adhered to throughout the operation, with focus on health and safety Ensure sufficient resource is available to meet performance expectations, including managing recruitment and agencies Responsible for driving high … training and development of yourself and the delivery teams Maintain responsibility for performing all duties in compliance with related legal/statutory regulations, professional duties, and obligations Responsible for Customer Facing and Dealing with Customer Challenges. The person will: An experienced Shift Manager with customer service focus within in a high-volume transport and warehouse environment More ❯

Portfolio Group are proud to be exclusively representing our client in their search for a Customer Solutions Specialist. Working with the Customer Solutions Team, you will be handling and investigating complaints and queries from clients, dealing with escalations and managing it end to end, resulting in the retention of clients. This a very varied, fast paced role within … a small, friendly, supportive team! We are looking for someone with amazing customer service who will go above and beyond to resolve issues for clients. If you have the relevant experience and are looking for a new challenge, please apply today and we'll be in touch! Customer Solutions Specialist - Manchester £26,000 Role Description In a … fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute More ❯

Role Purpose: The Service Desk Analyst provides first-line technical support across the organisation, ensuring incidents and service requests are effectively managed, escalated, and resolved. The role involves close collaboration with colleagues, third-party providers, and end users to deliver excellent customer service, maintain IT operations, and support continuous improvement across IT services. Key Responsibilities: Log … categorise, and resolve incidents and service requests, ensuring clear communication with users. Escalate issues appropriately and manage major incidents in line with agreed processes. Provide outstanding customer service, maintaining accurate records and regular updates. Support problem, change, and project management activities, representing the Service Desk where required. Manage and document IT assets, processes, and knowledge bases. … the development of Microsoft Power Apps and other productivity tools. Work to agreed shift patterns, including occasional weekend and on-call duties. Key Skills & Experience: 5+ years’ experience in Service Desk or technical support roles. Strong knowledge of Microsoft Windows 11, Office 365, Active Directory, and SCCM. Familiarity with ITIL framework and ITSM systems (e.g., Freshservice, ServiceNow). Proven More ❯

Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner. About the opportunity : We are looking for a Sales & Customer Service Support Specialist EMEA, who will be responsible for supporting Data Center (DC) business processes ensuring end-to-end smooth O2C transactions to achieve annual commercial targets. In … highest customers satisfaction. About the role : In more detail, some of your key job accountabilities will be: Develop lead generation strategy to improve business performance within the region. Sales Customer Pipeline - liaise with the regional team to create and monitor annual sales plan for the region. Organise and manage DC customer meetings as identified in the regional marketing … team or as agreed support the global marketing team in implementation of globally organised events. Attend Data Center events across the region to generate new prospects and strength existing customer and partner relationships. Participate in cross functional meetings with Global Supply Chain, Technology and other functions. Support the integration of processes through developing effective working relationships with internal and More ❯

Finance Business Partner Location: Hybrid - Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales … enjoys acting as a strategic advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. Key Responsibilities Core Financial Management & Control … Maintain monthly control schedules and post adjustments for accrued/deferred revenue. Analyse Cost of Sales and revenue recognition for accurate reporting. Prepare profitability and margin analysis by customer, product, and channel. Reconcile stock positions and manage provisions for obsolete inventory. Deliver accurate month-end reporting, flash results, and balance sheet reconciliations. Support year-end audit preparation and maintain More ❯

fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US. We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future. The Role In this role, you will … communicate with business owners daily, answering inbound calls and addressing any questions they may have.Additionally, you will monitor our support and customer service inbox to ensure that we consistently reach top service levels.You will also work with various enterprise technology platforms and YouLend's proprietary solutions to process applications and respond to customer queries.Handling complaints and … ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter. Essential: Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions. Ability to build rapport and show empathy alongside strong listening and questioning skills. Customer-centric approach; dedicated to More ❯

fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US. We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future. The Role: In this role, you will … communicate with business owners daily, answering inbound calls and addressing any questions they may have.Additionally, you will monitor our support and customer service inbox to ensure that we consistently reach top service levels.You will also work with various enterprise technology platforms and YouLend's proprietary solutions to process applications and respond to customer queries.Handling complaints and … ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter. Essential Skills Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions. Ability to build rapport and show empathy alongside strong listening and questioning skills. Customer-centric approach; dedicated More ❯

Customer Service Manager London, NW2 £36,000 + Pension + Parking This is a fantastic opportunity for an experienced Customer Service Manager to work for a small, local Company and provide a superior level of service to a portfolio of clients based throughout the UK. Some of your duties will include: - Maintaining and improving business More ❯

Help shape customer service decisions through data. Use Power BI and SQL to spot trends and improve customer experience. Join a friendly Bristol-based team with a collaborative culture. Gain exposure to senior stakeholders and make a real business impact. This is a chance for an experienced MI Analyst to join a busy and supportive Customer Service team on a 12-month fixed-term contract (we also have an 8-month FTC available for this role too). This is a great opportunity for someone with a year or two of experience in MI analysis to develop their skills, work on meaningful projects, and directly influence how the business understands and supports its customers. … What youll be doing: Youll be the go-to person for producing reports, spotting trends, and creating insight that shapes how the customer service team operates. Day-to-day, youll run and maintain regular reporting, build visual dashboards, and carry out deeper analysis to understand key topics like customer churn, call volumes, and reasons for customer More ❯

part of a global team. Assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the … to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work Excellent customer service skills and ability to interact with customers both on the phone and in meetings Customer service/Network operations/Technical engineering experience Previous experience … working with the MOD is desirable Inmarsat and/or VSAT operational, service or technical experience In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable The Opportunity: My client are a More ❯

Job summary We are seeking a skilled and motivated Service Management Practitioner to join the Systems, Applications, and Reporting team within the Business Intelligence function, Data & Systems. This role calls for someone with a passion for delivering exceptional service and a commitment to excellence. You'll be part of a dynamic team working to drive impactful outcomes and … support our mission. Main duties of the job The Service Management Practitioner is responsible for overseeing the daily operations of the service, ensuring that users and business teams receive the support they need. This role includes representing the team to stakeholders, monitoring service performance to ensure timely resolution of tickets, and driving continuous improvement. The Service Management Practitioner also acts as a key liaison between the end users and Service Desk, 2nd/3rd Line Teams and the wider business. About us Arden & GEM is a leading Commissioning Support Unit (CSU) working across the health and care system in England to provide transformational solutions, business support and clinical services. We work in partnership with More ❯

Our client are looking for a motivated Service Desk Manager to lead our Service Desk team and help drive our commitment to excellence even further. The Role: As Service Desk Manager, you’ll lead the delivery of contracted maintenance services, ensuring we meet and exceed client expectations. You’ll manage and develop your team, resolve escalated issues … continuously look for ways to improve our processes, efficiency, and quality of service. You’ll play a key role in strengthening client relationships and identifying opportunities to grow our service offering. What You’ll Do: • Always professional and client-focused . • Ensure all services are delivered to agreed standards, following company processes and meeting all SLAs. • Customer Service Excellence, Ensure the service desk meets customer service expectations. Identify areas for improvement in service delivery and implement procedures to improve efficiency . • Lead and motivate the Service Desk team, fostering open communication and a positive culture. • Take ownership of escalated incidents, ensuring prompt resolution and clear communication. • Monitor and report on departmental KPIs More ❯

a Social Enterprise that works with disabled people, providing specialist computer equipment and 1-1 teaching. Assistive Solutions are a Disability Confident Employer. About the role: To provide every customer an exceptional customer journey through the effective management of daily emails and phone calls, ensuring communication is clear and concise and that queries are dealt with effectively and … efficiently at all times. Key duties: Customer Support: Completion of the order process, including payments Handle phone and email inquiries with empathy and professionalism, finding the balance between efficiency and exceptional customer care Ensure customer communication is clear and aligned with company training and policies: reduce the need for follow-up or re-engagement as a result … of unclear and/or incomplete communication Ensure adherence to all company and contracted KPIs through effective workload and time-management Ensure all customer interactions are recorded effectively, thereby ensuring that another member of the team is easily able to pick the customer journey where you left off Assist customers with queries ensuring that you understand their issue More ❯