101 to 125 of 238 SLA Jobs in England

keep clients reassured. What You Bring MSP Experience: You must have previous experience working within a Managed Service Provider. You understand the pace, the SLA structures, and the multi-client environment. Technical Literacy: While you won't be configuring servers daily, you need a broad technical understanding of Microsoft ...

keep clients reassured. What You Bring MSP Experience: You must have previous experience working within a Managed Service Provider. You understand the pace, the SLA structures, and the multi-client environment. Technical Literacy: While you won't be configuring servers daily, you need a broad technical understanding of Microsoft ...

Problem Management processes CAB experience/Change Advisory Board – Taking Minutes, Sending invitations Work alongside Infrastructure, Compute and Network teams, monitoring tickets and ensuring SLA’s are met. Supporting Integrated Change Process (ICP) activities, including helping to run calls and maintain records. Preparing and circulating documentation and meeting agendas Support ...

Service focused - you will be able to manage and own support tickets all the way to resolution, maintaining excellent customer service and adhering with SLA's Ability to work under pressure, take initiative and display proactivity Be comfortable to have video calls with end-customers to deliver support Team-focused ...

Service focused - you will be able to manage and own support tickets all the way to resolution, maintaining excellent customer service and adhering with SLA’s Ability to work under pressure, take initiative and display proactivity Be comfortable to have video calls with end-customers to deliver support Team-focused ...

Support pre-sales activities, including solution design, site surveys, and technical input Lead client onboarding and ensure a smooth transition into support teams Ensure SLA commitments and service quality are consistently met Participate in an optional out-of-hours support rota Key Experience & Skills 3+ years' experience working ...

users across operational and office-based teams Comfortable working with data and Excel, with good documentation skills Experience working in a ticket-based or SLA-driven support environment (desirable) Reference number: 268181 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. ...

adoption metrics, feedback loops, and continuous improvement initiatives. Mandatory Skill Microsoft Dynamics 365 Contact Centre (CC) Administration Performance Measures Process compliance, quality standards, and SLA adherence. Productivity, efficiency, and team performance indicators. Capability development metrics, including triage completion and technical test performance. ...

software is bug-free. Make sure that any fixes we find are thoroughly tested and approved before they're released to customers. Follow the SLA commitments to make sure that fault analysis, diagnosis, and resolution are handled correctly. Code, test, and integrate software in line with the company's Software ...

Champion coding standards through comprehensive code reviews, pair programming, and knowledge-sharing sessions Leverage observability tools to monitor integration health, identify bottlenecks, and ensure SLA compliance Collaborate with cross-functional teams including DevOps & Development, and Warehouse Operations to deliver robust solutions Requirements: 5+ years commercial development experience in at least ...

Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing ...

description will outline this position of: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, youll coordinate technical cases from ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

money Sourcing and evaluating service providers, negotiating contracts to secure favourable terms and monitoring vendor performance against established metrics Developing and implementing KPI and SLA standards for all operational areas and driving continuous improvement Coordinating equipment deliveries, inspections, installations and commissioning with appropriate teams Mentoring and leading a team (including ...

responsibilities include managing daily, weekly and monthly telecoms support checklists, providing 3rd line technical support, troubleshooting complex ICT issues, and ensuring accurate documentation and SLA compliance. You will work with customers and engineers to resolve technical issues through root cause analysis, maintain system patching and firmware updates, manage hardware replacements ...

business as expressed through SLAs and global GIT Governance principles. • Provide effective functional user support in the record to report domain based on internal SLA and KPls. • Contribute ideas and concepts to the IT strategy for the respective area of responsibility in relation to the company strategy. • Build and maintain ...

your next challenge? 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

stakeholders to gather, analyze, and evaluate business requirements for SuccessFactors implementation and integration Oversee incident, change, and service request management, ensuring resolution within agreed SLA timelines and adherence to ITIL methodology Coordinate with vendors and technical teams for system upgrades, troubleshooting, performance optimization, and ensuring platform availability Maintain ...

lifecycle planning and cost optimisation Help shape the operational strategy across multiple facilities, aligned with future growth and industry best practice Lead operational reporting, SLA/KPI performance, metrics and incident management Ensure compliance, quality, safety and operational readiness at all times Act as a senior escalation point during major ...

Supported by the Managing Director who has a track record of successful apprentices. Role Providing 1st line helpdesk support to customers in line with SLA’s Conducting password resets and setting server permissions Providing initial support for tech queries Troubleshooting technical issues Installing, testing and maintaining hardware such as laptops ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

Building and nurturing all relationships with key customers Regularly attending meetings and providing customer care Ensuring the delivery of KPI's set out in SLA's, including resource utilisation, PPM delivery, team and customer satisfaction Financial delivery within set budgets Your Background – Field Service Manager, Imaging Systems To apply ...