101 to 125 of 236 SLA Jobs in England

achieve planned deliverables. Automation of repeat tasks to create efficiency and remove error. Troubleshoot with and support o365 andMDMteam members to achieve BAU SLA commitments. Produce working documentation/HLD re Toolset or service configuration. Involvement and leadership of new IT Infrastructure projects. Working across clients to share subject matter ...

meets cryptography security assurance requirements Manage delivery of cryptography consultancy services to internal customers globally Ensure requests are processed in ServiceNow within agreed SLA Manage and support project team members SKILLS & EXPERIENCE WE REQUIRE Customer/stakeholder focus, with the ability to build strong relationships with internal/external ...

ordinate internal teams and SMEs to ensure we are always providing value as a trusted and innovative partner. Review delivery against the clients SLA; take ownership of all clients reporting internally and externally; for example: budget forecasts, resource burn, status, etc. Provide the highest quality customer care and communication with ...

client to fulfil capacity efficiently. Schedule out planned and reactive works when required using all tools available to ensure we achieve our contractual SLA s and KPI s measures. Customer Service: Attend meetings with the team and client, in person and online. Provide information to our clients. Address customer enquiries ...

Drive workforce planning in partnership with Finance, aligning labor capacity models to demand forecasts managing flex strategies (overtime, cross‐training, temporary labor) to maintain SLA compliance during volume fluctuations. Define and execute a multi‐year operational strategy for Data Services at the site, anticipating shifts in program volume, automation adoption ...

create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build common data models for unified customer and property data. Collaborate with Enterprise Data Architect to define ...

alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact ...

knowledge. Excellent communication and customer service skills. Ability to work independently and manage priorities. Full UK driving licence. Desirable Experience within managed service or SLA-driven environments. Knowledge of Microsoft Teams Rooms and meeting room technologies. Structured cabling and infrastructure installation experience. Relevant industry certifications or manufacturer accreditations. Personal Attributes ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

Absence, Talent, etc.) Supporting incident management, BAU support and continuous improvement Leading or contributing to requirements gathering and design workshops Ensuring solutions meet SLA/KPI, audit and compliance requirements Collaborating with stakeholders, programme teams and system integrators For Lead roles additionally: Providing technical leadership and design assurance Acting ...

technical delivery across the Studio Tour. Manage departmental budget, reporting (including downtime and P&L), and supplier relationships, ensuring strong cost control and SLA performance. Qualifications and Experience Previous Management experience leading a Technical Services team within the tourism, leisure or heritage industry, ideally within fast moving Visitor Attractions ...

technical delivery across the Studio Tour. Manage departmental budget, reporting (including downtime and P&L), and supplier relationships, ensuring strong cost control and SLA performance. Qualifications and Experience... Previous Management experience leading a Technical Services team within the tourism, leisure or heritage industry, ideally within fast moving Visitor Attractions ...

people. What You\'ll Do Lead all operational functions through a single, integrated model — service delivery, project delivery, and technical support Own service quality, SLA performance, and customer satisfaction across all operational functions Drive step-change improvements in cost-to-serve, scalability, and efficiency through automation-first thinking ...

other related documents. Ensure the accurate transfer of the lease data into the management database, in a timely manner and within the service level agreement (measured by KPI). Review data input from other team members to guarantee the integrity of the dataset. Liaise with other operational teams across ...

software implementation and post-market surveillance activities, including vigilance reporting. Experience of implementing AI-enabled tools in a clinical or operational setting Experience with SLA/OLA concepts, service transition and operational support models Knowledge Essential In-depth knowledge of NHS digital strategy, AI governance and relevant regulatory frameworks (including ...

requests are recorded and actioned. Carry out frequent reviews of the unassigned ticket queue, taking ownership of tickets, escalating urgent issues, and applying appropriate SLA categories. Handle all documentation and sensitive information confidentially and in line with data protection requirements. Create, update, and maintain knowledgebase articles to support end users ...

region. Work OT hours as needed to support site stability - Troubleshoot and report facility and data sever-level events within internal Service Level Agreements (SLA) - Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Ensure all safety procedures are adhered to by vendors ...

region. Work OT hours as needed to support site stability - Troubleshoot and report facility and data sever-level events within internal Service Level Agreements (SLA) - Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Ensure all safety procedures are adhered to by vendors ...

term customer relationships. Key Responsibilities Lead, mentor and develop the Service Delivery team. Manage the delivery of Managed Print and IT Managed Services. Ensure SLA and KPI performance targets are achieved. Act as the senior escalation point for customers and internal teams. Conduct customer service reviews and strengthen client relationships. ...

technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune. Escalated complex issues to senior engineers or third-party providers while meeting SLA targets. Maintained IT documentation, knowledge base articles, and asset records. Assisted with IT projects, Microsoft Teams/video conferencing support, and user training. Delivered excellent customer ...

operating model Act as the primary point of contact between Kyowa Kirin and Orchard for all Kyowa Kirin IT services, accountable for SLA compliance, service management and escalation management Develop and deliver a long-term IT strategy and roadmap for Orchard Therapeutics in alignment with Kyowa Kirin group direction, business ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

ensure operational resilience during incidents, effective service recovery and continuous improvement of the customer experience. Success will be measured not only by SLA achievement, but by customer satisfaction, loyalty and long‐term value. Commercial Operations & Revenue Performance Ensure Wireless Logic can scale commercially without compromising operational control. You’ll oversee ...

client s security leadership team. Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve ...