101 to 125 of 466 SLA Jobs in England

serve as the first point of contact and support for customers, managing communications via email and telephone. Role Repairs Administration Customer Communication Troubleshooting & Escalation SLA Monitoring Hardware Configuration and Device Repair Tracking Management Order Processing and Management Goods Receipt System Updates Inventory Management Goods Receipt System Updates Inventory Management Configuration ...

Service Management and the ability to undertake standard IT service management duties for example incident, problem and change management plus managing Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) You and your role You'll help keep our networks stable, secure and performing at their best. That ...

Service Management and the ability to undertake standard IT service management duties for example incident, problem and change management plus managing Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) You and your role You'll help keep our networks stable, secure and performing at their best. That ...

Service Management and the ability to undertake standard IT service management duties for example incident, problem and change management plus managing Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) You and your role You'll help keep our networks stable, secure and performing at their best. That ...

Service Management and the ability to undertake standard IT service management duties for example incident, problem and change management plus managing Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) You and your role You'll help keep our networks stable, secure and performing at their best. That ...

Provide support to users on software platforms supported by the Messaging team. - Resolve incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate. - Act as a technical escalation from service desk and deskside support teams. Required Skills/Experience: - Strong experience with Microsoft ...

Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members ...

Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members ...

Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members ...

systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms ...

processes. Define engineering standards for repeatable automation tasks and track their operational impact. Support SOC governance by managing shift rotas, ensuring cover, and monitoring SLA adherence. Documentation & Strategic Development Maintain accurate SOC documentation including runbooks, playbooks, SOPs, and knowledge-base content. Provide strategic context behind workflows to support consistency ...

tasks, and reporting to the Service Delivery Director; you will set direction for resource planning, commercial activity and supplier spend while holding accountability for SLA, OLA and KPI delivery through strong governance, escalation and performance frameworks. You will lead workforce modelling and capacity planning, forecast demand and develop long-term ...

security incident response process and maintain the ICT Risk Register. Manage security dashboards (SIEM, FortiMail, FortiConsole, SOPHOS, Windows Defender). Oversee job assignments and SLA performance across teams. Support projects aligned with the Cyber Assessment Framework (CAF). Assist in updating and maintaining IT security policies and procedures. Support strategic ...

used although an understanding of Oracle support would be beneficial Ability to prioritise and manage work in a customer focused environment, working to stringent SLA's Ability to work with others as part of a team Excellent communication skills particularly with customer representatives in writing and verbally Ability to both ...

used although an understanding of Oracle support would be beneficial Ability to prioritise and manage work in a customer focused environment, working to stringent SLA's Ability to work with others as part of a team Excellent communication skills particularly with customer representatives in writing and verbally Ability to both ...

technical requirements. Within this role, the IT Manager will: Act as the primary relationship owner for the MSP Chair weekly service reviews and monitor SLA compliance Maintain service quality metrics Coordinate critical incidents and user escalation Drive forward continuous improvement Track IT expenditure against budget, maintain the IT asset register ...

teams to provide service, infrastructure, Cloud, Modern Workplace and professional service engagements. Supervise the management of suppliers of key services to include KPI and SLA measurement, formal and informal management of suppliers. Act as an escalation point for staff and partners relating to IT service, independent ...

reporting solutions using Power BI (nice-to-have). Manage IT governance, supplier relationships, and IT security compliance. Resolve incidents and service requests within SLA, including occasional out-of-hours support. Collaborate with UK and global teams to ensure alignment with business priorities. Conduct occasional site visits to understand business ...

geographical area Accurately prepare and present contracts and associated paperwork to prospective clients Respond to all customer enquiries as per their expectation or agreed SLA Regularly complete and adhere to an individual sales plan, activity report and accurate sales forecast within the timescales requiredRequirementsWe are looking for someone with: Evidence ...

Build strong working relationships with colleagues, subcontractors, and client teams Maintain professional standards (correct PPE usage, site conduct) Ensure compliance with contractual KPI/SLA performance requirements Keep accurate and up-to-date logs and reports Supervise subcontractor activities onsite as required Operate under a Permit to Work system ...

operations of the IT team including the dedicated service desk, infrastructure maintenance and systems management. Be responsible for meeting IT Service Desk SLA's and achieving KPI's Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials. Ensure that company policies are implemented ...

employees and suppliers Work closely with the Commercial/Finance/IT/Marketing teams to ensure Customer queries are resolved within the specified SLA Oversee the efficient and effective day-to-day operations of the MBL Operations team Work to develop new process protocols/test where appropriate, communicate ...

Mastercard ONE (RTP & Applications) Virtualisation & Compute platforms (UNIX, Linux, Redhat, VMware). The role requires a focus on service to ensure that all SLA's and availability targets are met. The role also requires thought leadership and an ability to drive IT initiatives that continually improve our efficiency, agility, performance ...

complex formulas, pivot tables, and data visualisation tools. Extract, cleanse, and transform data from multiple sources. Perform accurate calculations for reimbursements and deductions, meeting SLA deadlines. Maintain precise and up-to-date files to support overall data accuracy. Communication Communicate professionally with internal teams and external clients. Produce clear, concise ...

Mastercard ONE (RTP & Applications) Virtualisation & Compute platforms (UNIX, Linux, Redhat, VMware). The role requires a focus on service to ensure that all SLA's and availability targets are met. The role also requires thought leadership and an ability to drive IT initiatives that continually improve our efficiency, agility, performance ...