101 to 125 of 256 SLA Jobs in England

forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records ...

escalation point for enterprise infrastructure across hardware, applications, and networks Work closely with customers and technical specialists to resolve incidents within SLA Provide clear incident/problem updates and customer communications Support continuous improvement by documenting solutions and updating knowledge bases Maintain accurate configuration and asset management records Champion ...

standard items Ability to work well with Technical Resource Engineers, whilst still leading and owning support tickets Managing ticket resolution within the stated SLA period Training We are happy to offer: Level 6 - BSc (Hons) Digital & Technology Solutions Delivery method is virtual with one week per year in person https ...

Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement click apply for full job details ...

What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week 10:0018:00), followed by 1 week of 6-hour days with ...

/7 Service Management Centre, youll manage cases with accuracy and pace, making sure all details are logged to a high standard and within SLA timeframes. Youll prioritise faults based on impact, coordinate resources effectively, and escalate complex issues to 3rd line with clear documentation. Youll support engineer dispatch ...

productivity within the team. Day-to-Day Responsibilities: Supervise the Service Desk, ensuring SLAs are met across all accounts, with each customer achieving their SLA monthly. Collaborate with the Senior Customer Services Manager and other key personnel to meet productivity requirements and manage overrun call sites. Provide accurate estimated times ...

there are multiple positions in Southampton and Oxfordshire . Duties will include: Troubleshoot and resolve EUD incidents, requests and problems within the agreed Service Level Agreement's, Identifying any patterns and trends within the EUD services taking proactive measures to raise as problems Ensure the EUD Senior Engineer is aware ...

users on software platforms supported by the Messaging team * Responsible for resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Key Skills: * In-depth experience of Windows Server and Active Directory * In-depth experience of Microsoft Exchange 2019/SE (3+ ...

mitigation. 3rd party/vendor liaison with respect to technical build, support and maintenance. Meet levels of service in line with published/agreed SLA's. Adherence to all Pilgrim's processes including: - Raising, reviewing and approval of Change Controls. Identify, investigate, update and resolve problem records. Ensuring the configuration ...

ticketing/helpdesk platform Install and maintain server racks, hardware, and structured cabling Deliver responsive, high-quality remote hands support to customers within SLA Install and manage cross-connects in accordance with documented patching plans Receive and manage equipment deliveries, including inventory tracking and logistics Liaise with external technical ...

Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members ...

systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms ...

line support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in house EPoS Application Install, upgrade, support and troubleshoot in house back office application Diagnose and quickly resolve a wide range of EPoS, Windows ...

person at the client site Manage servers (in physical and virtual environments), implementing GPO and synchronisation with cloud technologies (Office 365) Work to strict SLA’s Update and maintain internal documentation and ticket systems Communicate clearly to clients in non-technical jargon Training The successful candidate may be chosen ...

ready. Obligations Tracking: Maintain a central Contract Obligations Tracker to ensure every deliverable promised in an SoW is monitored and reported. Account Operations & Governance SLA & KPI Management: Gather and analyse KPI data, monitoring performance against SLAs and providing detailed monthly rationale for service reviews including RAID log management. Governance Support ...

business. Managing services both on-premises and within cloud technologies. Duties and Responsibilities ▪ Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. ▪ Communicating positively with users/customers, avoiding technical jargon and in a user centric manner, working as a trusted partner. ▪ Solving ...

safe and efficient outcomes. Service Delivery & Performance Drive high standards across HV maintenance, inspection, testing, and emergency response services. Monitor key performance indicators including SLA compliance, response times, system availability, customer satisfaction, and first-time fix rates. Ensure accurate job planning, scheduling, and reporting through operational systems. Conduct service performance ...

Service focused - you will be able to manage and own support tickets all the way to resolution, maintaining excellent customer service and adhering with SLA’s Ability to work under pressure, take initiative and display proactivity Be comfortable to have video calls with end-customers to deliver support Team-focused ...

SOAR playbooks • Ensure structured service handover into SOC operations with clear documentation • Act as escalation point for complex engineering issues in live environments • Maintain SLA adherence and platform health • Improve detection logic, automation and enrichment capability • Drive engineering standards, reporting clarity and workload discipline • Coach and develop junior engineers • Maintain ...

data for service managers in order to support the strategic function Build and maintain strong communications links with key service providers to ensure effective SLA monitoring Please refer to the attached job description for the full details on the responsibilities and person specification Person Specification Education\Experience Essential Degree ...

products and services, including Mobile, Broadband, and related telecom services (full training to be provided) Process, validate, and fulfil customer orders accurately and within SLA timelines. Coordinate with internal teams (Operations, Technical, Finance) to ensure smooth service activation. Liaise with external vendors and service providers to arrange installations or activations. ...

/to be across incident, problem, change and vulnerability management; support CAB documentation and communication. Benefits and reporting: quantify risk reduction, SLA improvements and user impact; maintain dashboards for stakeholders. Must Have Skills & Experience 5+ years' BA experience in FSI/network/security programmes; proficient with ITIL practices ...

Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth. Service & Operational Excellence: Oversea Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance. Experience Required: IT Business Partner - IT/Business Systems partnering/leadership within FMCG, Retail or Consumer sectors. Retail ...

Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth. Service & Operational Excellence: Oversea Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance. Experience Required: IT Business Partner - IT/Business Systems partnering/leadership within FMCG, Retail or Consumer sectors. Retail ...