101 to 125 of 729 SLA Jobs in England

+ a calm, methodical approach to incidents Comfortable managing SLAs, KPIs, and working across departments 🛎 You'll be the go-to for incident management, SLA delivery, and service excellence across a complex, fast-moving environment, think high volume, high energy, and big tech impact 🔥 Got a background leading Service Desk More ❯

Active Directory and Group Policies and ideally Windows Server and will be responsible for resolving incidents, user queries and faults via ticketing systems to SLA's escalating cases to the relevant support tam where necessary. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing More ❯

instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service More ❯

instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service More ❯

Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading More ❯

where required. Escalate complex issues to appropriate support teams, ensuring timely follow-up and resolution. Coordinate with multiple stakeholders to ensure ticket closure within SLA timelines. Pro-actively assist users to prevent reoccurring issues. Act as a backup for the Incident Manager when assigned. Troubleshoot a wide range of IT More ❯

where required. Escalate complex issues to appropriate support teams, ensuring timely follow-up and resolution. Coordinate with multiple stakeholders to ensure ticket closure within SLA timelines. Pro-actively assist users to prevent reoccurring issues. Act as a backup for the Incident Manager when assigned. Troubleshoot a wide range of IT More ❯

and other internal support teams to troubleshoot problems with hardware and software Daily analysis of reports from the Team Lead reviewing tickets outside of SLA Provide reports and updates on current issues to the Desk Side and Technology Support Team Lead Works as directed by Desk Side and Technology Support More ❯

based cybersecurity services and back-end infrastructure. All work will be logged and tracked using our IT Service management platform (Ivanti) to ensure that SLA’s and KPI’s can be tracked. Responsibilities: • Work with clients to deploy Cybersecurity services including (but not limited to): o Sentinel One EDR o More ❯

based cybersecurity services and back-end infrastructure. All work will be logged and tracked using our IT Service management platform (Ivanti) to ensure that SLA’s and KPI’s can be tracked. Responsibilities: • Work with clients to deploy Cybersecurity services including (but not limited to): o Sentinel One EDR o More ❯

best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents and service requests Maintain a high More ❯

manner with relevant information, actions taken, and status changes Prioritise tickets based on severity and impact, ensuring that issues are escalated and resolved within SLA Collaborate with other teams to ensure that all tickets are handled effectively from creation to resolution Troubleshooting & Root Cause Analysis: Conduct initial diagnostics, network testing More ❯

and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s · To provide support to our UK customers as well as our international partners, working closely with support teams in Europe, US & Asia · To contribute More ❯

and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s · To provide support to our UK customers as well as our international partners, working closely with support teams in Europe, US & Asia · To contribute More ❯

and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s · To provide support to our UK customers as well as our international partners, working closely with support teams in Europe, US & Asia · To contribute More ❯

the Sun (F-T-S) first point resolution/escalation of IT incidents and service requests through the IT service desk platform, within set SLA Responding to and resolving IT incidents and service requests via our internal service desk platform Setting up and supporting user devices (laptops, monitors, peripherals, phones More ❯

listening effectively, and maintaining urgency. Generate and validate weekly test invoices. Coordinate with departments to ensure accurate and timely monthly invoicing. Ensure operations meet SLA demands. Log and track complaints in CRM, coordinate resolutions, and follow protocols. Analyze delivery trends and work with stakeholders to improve communication and turnaround times. More ❯

tools and tech - Windows Server, Windows OS, Active Directory, VMWare, Back Up procedures, Physical server racking etc Experience on a service desk working to SLA's and familiar with escalation protocols Highly desirable but not essential skills - Linux support, Scripting for automation (Powershell, CLI or similar) Desire to learn new More ❯

tools and tech - Windows Server, Windows OS, Active Directory, VMWare, Back Up procedures, Physical server racking etc Experience on a service desk working to SLA's and familiar with escalation protocols Highly desirable but not essential skills - Linux support, Scripting for automation (Powershell, CLI or similar) Desire to learn new More ❯

tools and tech - Windows Server, Windows OS, Active Directory, VMWare, Back Up procedures, Physical server racking etc Experience on a service desk working to SLA's and familiar with escalation protocols Highly desirable but not essential skills - Linux support, Scripting for automation (Powershell, CLI or similar) Desire to learn new More ❯

tools and tech - Windows Server, Windows OS, Active Directory, VMWare, Back Up procedures, Physical server racking etc Experience on a service desk working to SLA's and familiar with escalation protocols Highly desirable but not essential skills - Linux support, Scripting for automation (Powershell, CLI or similar) Desire to learn new More ❯

while ensuring governance, security, compliance, and control. Experience Requirements: Proven experience in a senior SRE role or similar. Strong knowledge of cloud technologies and SLA SLO SLI management. Experience leading teams and implementing SCRUM processes. Excellent communication and leadership skills. Experience line managing, mentoring, and coaching. Responsibilities: Collaborate with the More ❯

while ensuring governance, security, compliance, and control. Experience Requirements: Proven experience in a senior SRE role or similar. Strong knowledge of cloud technologies and SLA SLO SLI management. Experience leading teams and implementing SCRUM processes. Excellent communication and leadership skills. Experience line managing, mentoring, and coaching. Responsibilities: Collaborate with the More ❯

Collaboration with third-level support to prevent downtime. Network management and changes. Support server and workstation patching for security. Maintain network systems documentation. Meet SLA performance standards. Effective escalation and issue reporting. Proactive problem anticipation and reporting. Support across multiple sites with flexibility to meet SLAs. Experience, Qualifications, and Other More ❯

create/maintain SOPs and knowledge-base articles for the top20 recurring issues. Metrics & reporting establish dashboards for backlog age, first-touch fix%, reopen%, SLA compliance; present weekly to the HeadofIT. Continuous improvement run root-cause analysis, trend spotting and propose corrective actions. Knowledge transfer deliver train-the-trainer sessions More ❯