101 to 125 of 395 SLA Jobs in England

approval and operational processes Identifying and resolving issues that may impact revenue recognition Workflow & Stakeholder Management Managing and prioritising incoming requests in line with SLA requirements Communicating effectively with internal stakeholders on progress and timelines Balancing urgent requests alongside ongoing operational priorities Cross-Functional Support Supporting Sales, Marketing, Client Management ...

deliver change governance, including impact assessments, stakeholder sign-off, and change readiness. Strong documentation skills across process maps (L1-L4), SOPs, RACIs, KPI/SLA frameworks, and training materials. Proven ability to influence and align senior stakeholders without direct authority, with a track record of embedding process standards and driving ...

patch-related issues and routing/connectivity incidents. • Produce patch compliance reports and present to network management and security teams. • Drive patching SLA adherence: Critical vulnerabilities within 72 hours, High within 14 days. TECHNICAL SKILLS & KNOWLEDGE • Expert-level CLI skills: Cisco IOS/IOS-XE/NX-OS, Juniper JunOS ...

related maritime platforms such as Veslink, DA-Desk, Recap Manager, SmartPAL. Awareness of production support, incident management, P1/P2 critical issue management, and SLA governance, especially as part of solution handover rather than day-to-day support ownership. Familiarity with organisational change, user adoption planning and communications for global ...

Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting and continuous service improvement. Desirable Experience with AWS or Azure. Knowledge of ServiceNow, Jira or similar tools. Experience supporting digital or eCommerce ...

influence senior stakeholders. Experience of service operating model design The ability to write coherent and concise service documentation. Experience of creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience Knowledge of IT security standards Experience of using IT Service Management Toolsets, such as ServiceNow ...

confident managing engineers, customers and operational performance. Essential Experience: Leadership experience within an MSP. Managing Service Desk, Projects or Technical Services teams. KPI and SLA management. Customer escalation management. Strong people leadership and coaching skills. Commercial awareness and customer relationship management. Technical pre-sales and solution design experience. Full ...

regularly updating clients on the status of service appointments and maintaining clear, professional communication at all times. Respond to all incoming calls within SLA targets, ensuring every customer receives exceptional service and a positive experience. Manage multiple Freshdesk inboxes (reactive, commissioning, and servicing), ensuring all enquiries are responded to within ...

responsible for: Monitoring, tuning and troubleshooting enterprise systems, resolving incidents and service requests Supporting the O365 and MDM teams in delivering BAU services and SLA commitments Managing and scheduling technical project activities, working closely with Project Managers to deliver planned outcomes Automating repetitive tasks to improve efficiency, reliability and reduce ...

running EUC services in a professional manner to provide a secure, cost effective service ensuring customer satisfaction. ServiceResponding to incidents and requests against agreed SLA's on EUC services and all tasks associated with running and maintaining the service. Monitor Service Now Dashboards and maintain call queues at acceptable level ...

Transition Delivery Transition milestones achieved on time Transition completed within budget Successful service take-over Service Continuity No major service disruptions during transition SLA compliance maintained Network performance stability maintained Customer Satisfaction Stakeholder satisfaction scores Executive feedback Governance effectiveness Knowledge Transfer Effectiveness Readiness assessments passed Competency validation achieved Knowledge retention ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlightingrisks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project managers ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlighting risks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project ...

client environment changes, ensuring appropriate change management and CAB governance, with occasional off-hours support for the teams. Observability and service levels. SLO/SLA and monitoring strategy across Grafana and our wider observability tooling, building alert coverage that is meaningful rather than noisy. AI in engineering operations. The operational ...

ensure the records are kept up to date Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met Escalate issues to internal and external stakeholders in a timely manner with the correct information Provide the highest levels of service ...

care Collaborating cross functionally to resolve operational issues Leading root cause analysis and implementing corrective actions Managing contractors and third-party service providers Ensuring SLA compliance and strong service delivery Overseeing site wide facilities management including cleaning, utilities and infrastructure Ensuring environmental compliance and waste management Leading emergency response planning ...

communications. Account Manager Support Provide administrative support, reporting and account updates for key customers. Assist with customer reviews, action tracking and service improvement initiatives. SLA Monitoring & Reporting Monitor customer SLAs and produce service performance reports. Identify risks early and work with internal teams to prevent customer impact. RMA & Technical Support ...

technical teams within an MSP environment. Proven experience managing Service Desk, Projects or Technical Services teams. A strong understanding of service delivery, KPIs and SLA management. Experience managing customer escalations and complex technical environments. Excellent leadership and people development skills. Strong commercial awareness and customer relationship management experience. Experience supporting ...

environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base ...

dependencies relating to AI services. Accountable for compliance with relevant policies, AI governance principles and regulatory obligations. Providing regular operational reporting across service performance, SLA adherence and delivery progress to both leadership and key stakeholders. Experience Needed Strong experience operating AI, analytics or technology platforms in production. Solid DevOps experience ...

both colleagues and customers. In this role, you'll provide incident and problem management across critical card systems, ensuring adherence to the bank's SLA targets. You'll collaborate on Major Incident Management (MIM) calls and contribute to the smooth operation of a 24/7/365 environment. ...

compliance. Define and enforce quality standards, service‐transition rigour, and security compliance to enhance operational performance across metrics such as availability, workload utilisation, and SLA adherence. Serve as a senior technical leader, setting technical direction, resolving escalations, and clearly communicating complex technical matters to senior stakeholders. Manage key stakeholder expectations ...

ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategyManaging Incidents and Requests in line with agreed SLA's/OLA'sProviding a first point of escalation for the team in respect of service/delivery issuesProactive incident, problem, change and configuration managementManagement ...

multi-dimensional capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistent achievement of SLA goals.- Ensure teams have prepared for the right number of staff available at the right time. Closely collaborate with Partner Operations Managers to coordinate with ...

Testing, you will be a key contributor in enabling secure software delivery. Key ResponsibilitiesService Delivery SupportOversee performance and quality of services delivered, ensuring SLA and KPI compliance. Conduct regular client reviews to identify enhancement opportunities. Manage the execution of secure development and testing services across projects. Serve as a point ...