101 to 125 of 253 SLA Jobs in England

role is primarily responsible for Site Performance (output, quality, efficiency, costs), CM Partner Relationship Management. The primary performance metrics associated with this- role are target daily/weekly output, SLA adherence as an input to AIS Capacity Delivery Reliability (CDR), First Pass Yield and on-time NPI readiness for all rack types enabled within the region. Secondary metrics include staffed More ❯

issue engineer's uniform.* Production of monthly performance report.* Management of Contract performance schedule.* Chasing subcontractors' reports/schedules* To achieve the teams agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge:o MS Officeo CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous experience in a customer facing role (Customer Services, Admin, PA, Project More ❯

issue engineer's uniform. * Production of monthly performance report. * Management of Contract performance schedule. * Chasing subcontractors' reports/schedules * To achieve the teams agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge: o MS Office o CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous experience in a customer facing role (Customer Services, Admin, PA More ❯

ITSM accordingly updating SAP Raising RMA's whilst being aware of any financial implications regarding timeframes etc. Despatching all vendors warranty parts back to them Managing all queries within SLA (error handling) Using Excel to maintain the reporting for all vendors Maintaining the accuracy on serial number and asset tracking Making sure all Performance Targets are met Goods In Operative More ❯

ITSM accordingly updating SAP Raising RMA's whilst being aware of any financial implications regarding timeframes etc. Despatching all vendors warranty parts back to them Managing all queries within SLA (error handling) Using Excel to maintain the reporting for all vendors Maintaining the accuracy on serial number and asset tracking Making sure all Performance Targets are met Goods In Operative More ❯

Programming & Analytics – Leverage Python for automation, ETL, data validation, and integrating data from multiple sources. Quality & Performance – Ensure data accuracy, consistency, and efficiency, while optimising pipelines for cost and SLA performance. Collaboration – Work with stakeholders across analytics, marketing, operations, and leadership to translate challenges into effective data solutions, including dashboards and reporting frameworks. Skills & Experience Required Essential: Proven experience building More ❯

information security to support the business and technology teams delivery of the security change programme. Provide support to the business and technology teams to understand and address vulnerabilities within SLA, identified through penetration testing, vulnerability scanning and red team exercises Foster relationships with internal business units to enhance cyber security communication, including knowledge of threats, vulnerabilities, and mitigation strategies. Provide More ❯

and devise contingency plans. Quality Assurance Ensure that all projects are delivered on-time, within scope, and within budget. Manage the operation of the help desk system to oversee SLA's and compliance reporting Develop and deliver progress reports, proposals, requirements documentation, and presentations. Stakeholder Engagement Build, develop, and grow any business relationships vital to the success of the project. More ❯

As a PKI Support/Operator within our Client Delivery and Managed Services function, you will provide 3rd and 4th line break/fix support of the PKI Managed Service and supporting infrastructure alongside day-to-day client request and More ❯

As a PKI Support/Operator within our Client Delivery and Managed Services function, you will provide 3rd and 4th line break/fix support of the PKI Managed Service and supporting infrastructure alongside day-to-day client request and More ❯

Find out more about Ricoh Today What you will be doing To be responsible for the day-to-day running of a specific account and/or Area ensuring SLA’s are always met. To provide outstanding customer service to our customers & build the relationship. Utilise dedicated technician resource to achieve SLA. Provide daily accurate updates to customer management via More ❯

for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. More ❯

high-quality customer solutions Good working knowledge of IT software, particularly financial/accounting systems, essential Experience in client management, customer support, 1st & 2nd line support, problem management and SLA management Excellent verbal and written communication skills Self-motivated with the ability to prioritise, meet deadlines and manage changing priorities Organised, methodical, confident and able to use own initiative Financial More ❯

Your career progression is our priority. Team Player : Bring positive vibes, great teamwork, and contribute to a culture that feels like home. Knowledge and Abilities: How We Measure Success: SLA Performance: Youll ace it. Phone Audit: Your phone skills? A+. Lifecycle Metrics: Youll own them. Audit Compliance: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. More ❯

Manager/IT Director in other associated tasks where required. Providing in-class and walk-in technical support for teaching staff and pupils. Responding to support tickets within set SLA response times. Provision of ICT facilities for external visitors and events. Supporting the IT Service Manager in providing support & training to users. Assist and provide cover for the Theatre Technician More ❯

upgrades of new systems aligned to IT strategy Taking ownership on incidents and requests raised, working independently to gather more information when required, and closing tickets out within the SLA Driving supplier management to ensure services are delivered in accordance with agreed processes and SLAs (including contract management, service reviews, and billing) Ensuring users have the appropriate level of access More ❯

grow. PDRs and learning courses are your secret weapons. Team Player: Positive vibes, great teamwork, and a culture that feels like home. Knowledge and Abilities: How We Measure Success: SLA Performance: Youll ace it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements More ❯

Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The More ❯

opportunities by demonstrating strong understanding of their business. Provide complex, high value quotations for multi vendor technologies and maximise opportunities. Demonstrate full ownership of account management adhering to agreed SLA's in line with internal process and procedures. Demonstrate commercial awareness. Build and maintain strong relationships through regular formal and informal meetings. Work with key vendors to deliver bespoke hardware More ❯

to maintain effective working relationships with all internal and external stakeholders. There is a particular focus on providing daily support to internal Account Managers. Outcomes - Adherence to service and SLA standards & agreements. - Provide insight and opinion to aid the departmental decision-making process. - Demonstrate a commitment to personal development. Attitude - Adhere to the company's core values. - Work effectively in More ❯

mentor team members. - Provide in-depth knowledge about the supply market and supplier capabilities, technically and geographically, to the business. - Develop mechanisms and design metrics to track supplier performance, SLA's related to delivery, quality, and cost - Create supplier scorecards to measure and track supplier performance. - Lead business reviews to discuss best practices and issues and to ultimately improve supplier More ❯

ad-hoc tasks as requested by Line Manager to ensure service is not impacted Escalates service issues to line manager to ensure customer demands are met Ensure Department meets SLA performance targets Maintain & improve customer satisfaction levels Understand and adhere to policies and procedures Demonstrates relevant FACE behaviours Basic knowledge of Microsoft Operating Applications Able to follow simple work instructions More ❯

ad-hoc tasks as requested by Line Manager to ensure service is not impacted Escalates service issues to line manager to ensure customer demands are met Ensure Department meets SLA performance targets Maintain & improve customer satisfaction levels Understand and adhere to policies and procedures Demonstrates relevant FACE behaviours Basic knowledge of Microsoft Operating Applications Able to follow simple work instructions More ❯

technical issues and troubleshoot and escalate where necessary.As a IT Technician you will be utilising ITIL management processes to track and priorities tickets, resolve incidents and requests with agreed SLA’s and play a pivotal role in leading the day-to-day operations of the Service Desk, providing first-line IT support. Experience needed – Previous experience as an IT Technician More ❯

IT Support Technician £25,500 + Excellent Benefits Sheffield, S9 | Travel required – own car essential Keywords: IT Support, 1st Line, 2nd Line, Helpdesk, Service Desk, SLA, Apple Mac, iOS, AV, PC, Desktop, Software, Hardware, Education Are you passionate about technology and great with people? Whether you’re just starting your career or already have experience in IT support, this could More ❯