101 to 125 of 206 SLA Jobs in England

print services Thin client environments Messaging systems Virtualisation Hardware infrastructure Experience leading infrastructure projects using methodologies such as PRINCE2 or PMI Strong understanding of SLA-driven environments, governance, and compliance Desirable Experience Previous team leadership or mentoring experience within infrastructure teams Experience contributing to pre-sales or solution design activities ...

support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure ...

with robust testing and quality assurance SCADA Programme Support Support delivery activities within the SCADA transformation programme, including migration to Monarch SCADA Operate within SLA-driven support models and collaborate with vendors (e.g. AspenTech DGM) Contribute to the SCADA platform roadmap, identifying opportunities for improvement and innovation Stakeholder Engagement & Training ...

cover. What you’ll do on a typical day: Providing 2nd–3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates ...

Support: Leverage reporting tools to create custom analyses that surface actionable insights, growth opportunities and potential risks. Respond to analytics and troubleshooting requests within SLA, escalating where needed. Maintain and update retailer documentation (business rules, creative specs, calendars, insights). Support retailers with access to data and reporting ...

complex formulas, pivot tables, and data visualisation tools. Extract, cleanse, and transform data from multiple sources. Perform accurate calculations for reimbursements and deductions, meeting SLA deadlines. Maintain precise and up-to-date files to support overall data accuracy. Communicate professionally with internal teams and external clients. Produce clear, concise written ...

functional, secure, and customer-ready. Key Responsibilities: Image and configure desktops, laptops, printers, tablets, and other assets per company standards and in line with SLA’s. Configure BIOS settings and apply required system customisations. Execute asset tagging and accurately record customer-specific data in asset management systems. Complete post-imaging ...

wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with … incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting What youll need 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active ...

across many countries and working closely with the US Team.Can you support users on a 1st line basis with a strong customer service, follows SLA and know when to escalate tickets Responsibilities:As an IT Service Desk Analyst, you will: First point of contact for all IT related issues both ...

many countries and working closely with the US Team. Can you support users on a 1st line basis with a strong customer service, follows SLA’s and know when to escalate tickets? Responsibilities: As an IT Service Desk Analyst, you will... First point of contact for all IT related issues ...

shifts between 8.00am and 6pm. The role involves. Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA’s. Managing a team of multiple engineers and regular partners to conduct reactive service calls and preventative maintenance visits in an efficient manner. Categorise ...

service deliveries Build and maintain relationships with key customer and software partners to support our message of excellence Overseeing Managed Service requests and maintaining SLA's Management of Professional Services bookings with clients Assisting in the creation of Statement of Work and Job sheets for Professional Services engagements Providing first ...

outstanding customer experience. Key Responsibilities: Lead and mentor the Service Desk team to deliver a high quality support service Oversee ticket allocation, prioritisation, and SLA adherence Act as an escalation point for complex technical issues Support onboarding, training, and development of team members Monitor team performance, workload, and customer satisfaction ...

Produce regular and ad hoc reports using Excel to support service performance tracking Analyse monthly performance data and challenge trends to drive improvement Support SLA and KPI delivery across priority accounts A typical working pattern is Monday to Friday, either 08.00 - 17.00, 08.30 - 17.30 or 09.00 - 18.00with a one-hour ...

Responsibilities: - Manage Incidents and Requests in line with Process and ITIL best practices. - Ensure Incidents and Requests are responded to within the customers Service Level Agreement - Provide an effective, professional response to Incidents and Requests. - Ensuring a seamless level of customer service and support is offered throughout the customers' support ...

mitigation. 3rd party/vendor liaison with respect to technical build, support and maintenance. Meet levels of service in line with published/agreed SLA's. Adherence to all Pilgrim's processes including: - Raising, reviewing and approval of Change Controls. Identify, investigate, update and resolve problem records. Ensuring the configuration ...

high-impact issues through to full resolution, provide structured root cause analysis and corrective action reports, and maintain clear escalation pathways. You make sure SLA response and resolution targets are met. A typical week depends on where your projects and support contracts sit in the cycle. During development phases ...

ensuring alignment without dependency on external timelines Drive documentation and knowledge sharing to remove single points of failure Own the service desk function, including SLA definition, demand reduction, and onboarding/offboarding processes First 90 Days Complete a full audit of infrastructure, systems, and contracts Establish structured team management (objectives ...

within budget. Budget & Vendor Management Manage annual IT budgets and ensure resources are used cost-effectively. Build and maintain strong vendor relationships, ensuring SLA compliance. Technology & Innovation Stay up to date with technology trends and best practices. Recommend and implement innovations to improve IT operations. ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

service deliveries Build and maintain relationships with key customer and software partners to support our message of excellence Overseeing Managed Service requests and maintaining SLA's Management of Professional Services bookings with clients Assisting in the creation of Statement of Work and Job sheets for Professional Services engagements Providing first ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

urgency, skillset, and location as required. Uphold company reputation and fulfill moral/legal responsibilities. Obtain permits for all reactive and planned works. Escalate SLA issues quickly and update mitigation actions in internal/client systems. Monitor and report API functionality on client third-party systems. Understand client third-party ...

Billing team, driving performance to meet productivity & quality targets through workflow management/continuous coaching. Oversee day-to-day operation including allocation of workload, SLA adherence, and prioritisation of invoicing tasks across global regions (UK, EUROPE, APAC and USA) Monitor team productivity/output through daily dashboards, performance metrics Ensuring ...

support on-call and incident response teams. Provide operational support for incidents, conduct root cause analysis, and implement proactive mitigation strategies to meet SLA and SLO targets. Key Skills: Deep expertise with VMware Cloud Foundation (VCF), vSphere/ESXi, vCenter, NSX-T, and vSAN technologies. Proven experience with SDDC lifecycle ...