101 to 125 of 142 SLA Jobs in England

data visualisation tools. Define and document reporting metrics, KPI definitions, calculation rules and data transformations to ensure consistent, repeatable and explainable results. Analyse trends, SLA performance and data quality issues, identifying anomalies, root causes and opportunities for continual improvement. Produce management information (MI) packs and performance summaries for service reviews … Python or equivalent technologies to automate data extraction, reconciliation and reporting. Commercial & Contractual Awareness: Understanding of managed-service contracts, fixed and variable pricing models, SLA frameworks and commercial governance. Financial & Enterprise Systems: Experience with ERP or financial systems such as SAP or Oracle Financials. Configuration & Service Level Reporting: Experience using ...

providers. Data, Metrics & Risk Intelligence Build and mature exposure-focused metrics and KRIs that enable leadership to understand risk posture, trends, remediation effectiveness and SLA performance. Partner with data and analytics teams to leverage security telemetry, automation and correlation across multiple data sources. Translate technical findings into clear, decision-ready ...

service issues are generated due to design flaws Service optimisation delivered & or service optimisation papers that are approved All solution designs are approved within SLA 360 feedback including from vendors - is supportive of the role and the incumbent is seen to be expert in the field of Digital solution architecture ...

printers (ideally industrial, but extensive hobby project experience may be considered). This should include operating, maintaining and troubleshooting of 3D printer technology (FDM, SLA, SLS). Understanding of CAD (SolidWorks, Fusion 360) for preparing print files. Hands-on experience with bespoke fabrication including prototype electromechanical components. This may include ...

printers (ideally industrial, but extensive hobby project experience may be considered). This should include operating, maintaining and troubleshooting of 3D printer technology (FDM, SLA, SLS). Understanding of CAD (SolidWorks, Fusion 360) for preparing print files. Hands-on experience with bespoke fabrication including prototype electromechanical components. This may include ...

responsibilities will include: Occasional travel to customer sites across the UK Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL Replicate and document bugs clearly for development teams Act as a trusted contact ...

Company Strategically plan and manage site budgets and associated commercial activities Match tasks with team skill-sets to ensure delivery of defined SLA Manage, as the on-site representative, all system improvements and installations Take a leading role relating to customer management and escalation management Manage all training requirements, both ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...

Solutions Team Leader to manage our combined first and second-line IT support team in Sheffield. The role covers service desk operations, technical escalation, SLA management, and direct line management of supp click apply for full job details ...

point for Junior Analysts, supporting diagnosis, prioritisation, warm hand-off and user communication. Support shift control by monitoring queue health, ageing work, priority tickets, SLA risk and handover quality. Lead or support user-facing activity during priority and major incidents, following agreed escalation and communications procedures. Coach Junior Analysts … Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. Experience coaching or mentoring less-experienced analysts and raising team quality. ...

operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service … improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently ...

Virgin Media O2 (VMO2) and CS "B/Hops" (items requiring further action or resolution) within the agreed five-working-day Service Level Agreement (SLA). You will ensure that all reviews are completed within the required deadlines and timescales, helping to meet client expectations. You will liaise regularly with … Mobile, ensuring internal records are accurate and up to date. Review all VMO2 and CS B/Hops within the five-working-day Service Level Agreement to ensure client requirements and deadlines are met. Review resubmitted work, monitor outstanding issues and close defects on Intelex once they have been resolved. ...

digital knowledge base. Plan and chair service reviews for DHU service providers and suppliers. Maintain action logs, decisions, owners and due dates, challenging SLA, KPI, responsiveness, ticket quality and recurring failure. Govern service provider Service Desk and Major Incident performance while recognizing DHU's accountability for patient impact, continuity … management, supplier management or IT operations. Significant experience in service delivery, IT service management or managed-service governance Experience chairing supplier reviews and challenging SLA, KPI, RCA and improvement performance Strong practical knowledge of ITIL-aligned service-management processes and controls Able to travel to DHU sites and supplier meetings ...

from change design and estimation through to development, testing and deployment Own defect resolution end-to-end, coordinating triage, prioritisation, routing and resolution within SLA, with root causes fixed so issues do not recur Support ISO 27001 and Cyber Essentials Plus compliance activity with the Head of IT – tracking remediation … business predictably, with timely reporting into local and wider business governance to ensure the picture is always clear Defects are resolved quickly, within SLA and with control to ensure first time resolution and recurring issues are the exception Compliance actions are closed promptly and evidenced ...

troubleshoot connectivity issues. Investigate software-related incidents and liaise with internal technical support teams where required. Complete service reports and documentation accurately. Ensure customer SLA and response time requirements are consistently achieved. Provide a high level of customer service and technical support on-site. Participate in an on-call rota … kiosks. Understanding of CCTV, access control or intelligent transport technologies. CompTIA Network+, Cisco, Microsoft or similar certifications. Experience working within a service-level agreement (SLA) driven environment. What's On Offer Salary up to £35,000 depending on experience. Company vehicle. Company fuel card. First fix bonus scheme. Mobile phone ...

different business units, ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents. Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding … maintenance procedures, ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets. Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence, reviewing service scope, SLAs, OLAs and other agreements ...

different business units, ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents. Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding … maintenance procedures, ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets. Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence, reviewing service scope, SLAs, OLAs and other agreements ...

Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology … Performance, Risk and Resilience Governance and Integrated Service Reviews Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security ...

Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology … Performance, Risk and Resilience Governance and Integrated Service Reviews Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security ...

leadership for Service Desk Analysts. Conduct regular 1-2-1 meetings. KPI & Service Performance Managemen t Monitor and report on Service Desk KPIs, including: SLA Achievement Joiners, Movers & Leavers Ensure all new starters requests are completed accurately and within agreed timescales. Coordinate system access, hardware provisioning, and onboarding activities. Continuous … base content. Experience, skills, and qualifications Previous experience supervising an IT Service Desk Strong understanding of I.T. Service Management (ITSM) principles Experience working with SLA and KPI-driven environment Proven ability to lead, coach, and motivate technical support teams. Click link below for the full job description: Click here ...

Systems Administrator Full-time/Permanent Staffordshire £26,230 + eligibility for annual company performance bonus Systems, Data & Innovation. Helping Business Work Smarter. Are you an organised and analytical administrator with an interest in systems ...