Chat Support
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Chat Support skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Chat Support over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 883 930 1209
Rank change year-on-year +47 +279 -319
Permanent jobs citing Chat Support 19 42 20
As % of all permanent jobs advertised in the UK 0.019% 0.041% 0.013%
As % of the Processes & Methodologies category 0.022% 0.043% 0.013%
Number of salaries quoted 18 23 16
10th Percentile £21,250 - £28,125
25th Percentile £22,000 £23,500 £30,000
Median annual salary (50th Percentile) £25,750 £24,000 £36,500
Median % change year-on-year +7.29% -34.25% -31.13%
75th Percentile £30,500 £32,500 £41,750
90th Percentile £32,000 £40,100 -
UK excluding London median annual salary £23,750 £24,000 £38,000
% change year-on-year -1.04% -36.84% +16.92%

All Process and Methodology Skills
UK

Chat Support is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,809 96,894 150,102
As % of all permanent jobs advertised in the UK 85.57% 95.61% 95.67%
Number of salaries quoted 59,843 56,945 82,179
10th Percentile £29,000 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,180 £60,000
Median % change year-on-year -10.10% +1.97% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,550
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Chat Support
Job Vacancy Trend

Job postings citing Chat Support as a proportion of all IT jobs advertised.

Job vacancy trend for Chat Support in the UK

Chat Support
Salary Trend

3-month moving average salary quoted in jobs citing Chat Support.

Salary trend for Chat Support in the UK

Chat Support
Salary Histogram

Salary distribution for jobs citing Chat Support over the 6 months to 9 May 2024.

Salary histogram for Chat Support in the UK

Chat Support
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Chat Support within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +94 19 £25,750 +7.29% 7
UK excluding London -23 15 £23,750 -1.04% 6
North of England - 9 £22,500 - 1
Work from Home +61 6 £22,500 -6.25% 1
North West - 5 £22,000 -
East of England +23 4 £31,000 -8.82% 3
London - 4 £26,000 - 1
North East - 4 £22,500 - 1
South West -21 1 - -
West Midlands - 1 £25,500 - 1
Midlands - 1 £25,500 - 1

Chat Support
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (42.11%) Microsoft Exchange
2 2 (10.53%) Skype for Business
Applications
1 5 (26.32%) Microsoft Office
2 1 (5.26%) Chatbot
Cloud Services
1 9 (47.37%) Microsoft 365
2 3 (15.79%) SaaS
3 2 (10.53%) Azure
3 2 (10.53%) Mimecast
3 2 (10.53%) WhatsApp
4 1 (5.26%) Entra ID
Communications & Networking
1 4 (21.05%) Firewall
1 4 (21.05%) LAN
1 4 (21.05%) Network Security
1 4 (21.05%) WAN
1 4 (21.05%) Wi-Fi
2 2 (10.53%) Skype
2 2 (10.53%) WebEx
General
1 13 (68.42%) Social Skills
2 8 (42.11%) Analytical Skills
3 4 (21.05%) Public Sector
4 3 (15.79%) Finance
5 1 (5.26%) Marketing
5 1 (5.26%) Organisational Skills
5 1 (5.26%) Publishing
Job Titles
1 9 (47.37%) Analyst
2 5 (26.32%) Service Analyst
2 5 (26.32%) Service Desk Analyst
3 4 (21.05%) IT Analyst
3 4 (21.05%) IT Support
3 4 (21.05%) IT Support Analyst
3 4 (21.05%) IT Technician
3 4 (21.05%) Support Analyst
4 1 (5.26%) 1st Line Engineer
4 1 (5.26%) 1st Line Support
4 1 (5.26%) 1st Line Support Engineer
4 1 (5.26%) Email Analyst
4 1 (5.26%) Operations Manager
4 1 (5.26%) Support Engineer
4 1 (5.26%) Web Analyst
Miscellaneous
1 4 (21.05%) iPad
1 4 (21.05%) Smartphone
2 1 (5.26%) Analytical Mindset
2 1 (5.26%) e-Learning
2 1 (5.26%) Learning Management System
2 1 (5.26%) Onboarding
2 1 (5.26%) Virtual Team
Operating Systems
1 10 (52.63%) Windows
2 5 (26.32%) Windows Server
3 4 (21.05%) Windows 10
4 2 (10.53%) Mac OS X
Processes & Methodologies
1 9 (47.37%) Customer Service
2 7 (36.84%) Problem-Solving
3 4 (21.05%) Change Management
3 4 (21.05%) CRM
3 4 (21.05%) Incident Management
3 4 (21.05%) Infrastructure Engineering
3 4 (21.05%) ITIL
3 4 (21.05%) ITSM
3 4 (21.05%) Service Management
3 4 (21.05%) Time Management
4 2 (10.53%) Service Delivery
5 1 (5.26%) B2B
5 1 (5.26%) B2C
5 1 (5.26%) Continuous Improvement
5 1 (5.26%) E-Commerce
5 1 (5.26%) Performance Metrics
5 1 (5.26%) Process Improvement
5 1 (5.26%) Project Management
5 1 (5.26%) Scrum
5 1 (5.26%) Workflow
Programming Languages
1 1 (5.26%) PowerShell
Qualifications
1 1 (5.26%) Degree
Quality Assurance & Compliance
1 3 (15.79%) SLA
2 1 (5.26%) GDPR
System Software
1 9 (47.37%) Active Directory
Systems Management
1 4 (21.05%) SCCM
2 1 (5.26%) Microsoft Intune
Vendors
1 16 (84.21%) Microsoft
2 6 (31.58%) Cisco
3 4 (21.05%) Apple
3 4 (21.05%) ServiceNow
4 3 (15.79%) Salesforce
5 1 (5.26%) VMware