IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 2 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 May 2024
Same period 2023 Same period 2022
Rank 242 398 624
Rank change year-on-year +156 +226 -189
Permanent jobs requiring an IT Support Engineer 1,163 814 738
As % of all permanent jobs advertised in the UK 1.18% 0.78% 0.47%
As % of the Job Titles category 1.25% 0.86% 0.49%
Number of salaries quoted 1,075 617 682
10th Percentile £23,000 £25,000 £22,500
25th Percentile £25,688 £26,250 £26,250
Median annual salary (50th Percentile) £30,000 £32,500 £31,000
Median % change year-on-year -7.69% +4.84% +5.08%
75th Percentile £35,750 £37,250 £36,000
90th Percentile £43,000 £43,750 £43,750
UK excluding London median annual salary £29,500 £30,000 £30,000
% change year-on-year -1.67% - +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,240 95,005 150,022
% of permanent jobs with a recognized job title 94.62% 91.52% 96.08%
Number of salaries quoted 66,901 59,761 85,221
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,750 £50,000
% change year-on-year -5.21% +5.50% +5.26%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 2 May 2024.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 2 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +157 1,070 £30,000 -7.69% 196
UK excluding London +124 1,040 £29,500 -1.67% 168
South East +123 288 £30,000 - 35
Work from Home +129 237 £32,500 +1.56% 43
North of England +66 200 £28,750 -4.17% 39
Midlands +89 179 £28,500 +3.64% 42
East of England +67 146 £29,500 -5.98% 15
South West +8 146 £30,000 -4.76% 29
London +24 111 £34,000 -6.85% 33
West Midlands +88 109 £28,500 +4.59% 20
North West +31 98 £26,000 -25.71% 22
Yorkshire +67 67 £30,000 +9.09% 13
East Midlands +16 65 £30,000 +9.09% 22
Scotland -47 39 £27,500 - 4
Wales +49 38 £27,500 -12.00% 6
North East +20 35 £32,500 -3.34% 4
Northern Ireland +34 4 £30,000 -11.11% 1

IT Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 2 May 2024, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 740 (63.63%) Windows
2 703 (60.45%) Microsoft 365
3 629 (54.08%) Microsoft
4 564 (48.50%) Active Directory
5 416 (35.77%) Azure
6 400 (34.39%) Social Skills
7 352 (30.27%) Windows Server
8 276 (23.73%) Customer Service
9 274 (23.56%) Firewall
10 233 (20.03%) Microsoft Exchange
11 228 (19.60%) Windows 10
12 214 (18.40%) Problem-Solving
13 204 (17.54%) Microsoft Office
14 198 (17.02%) VMware
15 176 (15.13%) ITIL
16 165 (14.19%) SharePoint
17 161 (13.84%) Hyper-V
18 157 (13.50%) Entra ID
19 141 (12.12%) VMware Infrastructure
20 138 (11.87%) Microsoft Intune
21 124 (10.66%) DNS
22 113 (9.72%) Driving Licence
23 108 (9.29%) SQL
24 107 (9.20%) Wi-Fi
25 99 (8.51%) Degree
25 99 (8.51%) DHCP
26 97 (8.34%) Linux
27 96 (8.25%) SQL Server
28 94 (8.08%) Citrix
29 91 (7.82%) VPN

IT Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 233 (20.03%) Microsoft Exchange
2 165 (14.19%) SharePoint
3 17 (1.46%) Exchange Server 2013
4 12 (1.03%) Confluence
5 11 (0.95%) Exchange Server 2010
6 9 (0.77%) Exchange Server 2007
7 6 (0.52%) Exchange Server 2000
8 5 (0.43%) IIS
9 4 (0.34%) Jupyter
10 3 (0.26%) SAS
10 3 (0.26%) WordPress
11 2 (0.17%) Blackberry Enterprise Server
11 2 (0.17%) CMS
11 2 (0.17%) Exchange Server 2003
11 2 (0.17%) Skype for Business
12 1 (0.086%) Apache
12 1 (0.086%) Site Server
12 1 (0.086%) Tomcat
Applications
1 204 (17.54%) Microsoft Office
2 42 (3.61%) Microsoft Excel
3 7 (0.60%) Spreadsheet
4 4 (0.34%) Microsoft Project
5 3 (0.26%) SPSS
6 1 (0.086%) AutoCAD
6 1 (0.086%) Microsoft PowerPoint
Business Applications
1 5 (0.43%) Sage X3
2 2 (0.17%) Oracle Receivables
2 2 (0.17%) Remedy ITSM
3 1 (0.086%) Carpe Diem
3 1 (0.086%) Dynamics AX
3 1 (0.086%) Dynamics CRM
3 1 (0.086%) Elite 3E
3 1 (0.086%) SAP ERP
Cloud Services
1 703 (60.45%) Microsoft 365
2 416 (35.77%) Azure
3 157 (13.50%) Entra ID
4 56 (4.82%) AWS
5 45 (3.87%) OneDrive
6 20 (1.72%) Google Workspace
7 19 (1.63%) Mimecast
8 9 (0.77%) Amazon EC2
9 7 (0.60%) Serverless
10 6 (0.52%) Cloud Computing
10 6 (0.52%) WhatsApp
11 5 (0.43%) IaaS
11 5 (0.43%) iTunes
11 5 (0.43%) Power Platform
12 4 (0.34%) PaaS
12 4 (0.34%) Rubrik
12 4 (0.34%) SaaS
13 3 (0.26%) Dropbox
13 3 (0.26%) Dynamics 365
13 3 (0.26%) GCP
Communications & Networking
1 274 (23.56%) Firewall
2 124 (10.66%) DNS
3 107 (9.20%) Wi-Fi
4 99 (8.51%) DHCP
5 91 (7.82%) VPN
6 85 (7.31%) VoIP
6 85 (7.31%) Wireless
7 75 (6.45%) TCP/IP
8 64 (5.50%) WAN
9 59 (5.07%) SAN
10 57 (4.90%) VLAN
11 54 (4.64%) LAN
12 35 (3.01%) Internet
13 28 (2.41%) Remote Desktop
14 18 (1.55%) NAS
15 17 (1.46%) Network Security
16 16 (1.38%) Unified Communications
17 12 (1.03%) SSL
18 11 (0.95%) Broadband
19 10 (0.86%) PBX
Database & Business Intelligence
1 96 (8.25%) SQL Server
2 36 (3.10%) Amazon RDS
3 18 (1.55%) MySQL
4 8 (0.69%) MariaDB
5 4 (0.34%) DB2
5 4 (0.34%) Metabase
6 3 (0.26%) Big Data
6 3 (0.26%) EDRMS
6 3 (0.26%) Power BI
7 2 (0.17%) Crystal Reports
7 2 (0.17%) MongoDB
7 2 (0.17%) Oracle Reports
8 1 (0.086%) Electronic Patient Records
8 1 (0.086%) SAP HANA
Development Applications
1 25 (2.15%) JIRA
2 4 (0.34%) Visual Studio Code
3 2 (0.17%) MSI
3 2 (0.17%) Visual Studio
4 1 (0.086%) Atlassian Bamboo
4 1 (0.086%) Bitbucket
4 1 (0.086%) Jenkins
General
1 400 (34.39%) Social Skills
2 79 (6.79%) Organisational Skills
3 60 (5.16%) Finance
4 51 (4.39%) Law
4 51 (4.39%) Telecoms
5 50 (4.30%) Analytical Skills
6 36 (3.10%) Inclusion and Diversity
7 32 (2.75%) Legal
8 31 (2.67%) Manufacturing
9 29 (2.49%) Retail
10 19 (1.63%) Documentation Skills
11 18 (1.55%) Games
12 15 (1.29%) Marketing
13 13 (1.12%) Banking
14 11 (0.95%) Back Office
15 9 (0.77%) Advertising
16 7 (0.60%) Public Sector
17 2 (0.17%) Automotive
17 2 (0.17%) Electronics
17 2 (0.17%) Publishing
Libraries, Frameworks & Software Standards
1 8 (0.69%) ADSI
1 8 (0.69%) LDAP
2 5 (0.43%) Kafka
3 4 (0.34%) Cocoa
4 3 (0.26%) .NET
4 3 (0.26%) LAMP
5 2 (0.17%) CSS
5 2 (0.17%) HTML
5 2 (0.17%) V-Ray
6 1 (0.086%) EDI
6 1 (0.086%) RESTEasy
6 1 (0.086%) SAML
Miscellaneous
1 113 (9.72%) Driving Licence
2 42 (3.61%) Self-Motivation
3 36 (3.10%) Replication
4 25 (2.15%) EPoS
5 24 (2.06%) Enterprise Storage
6 23 (1.98%) Fat Client
6 23 (1.98%) Management Information System
6 23 (1.98%) Thin Client
7 20 (1.72%) Data Centre
8 17 (1.46%) Onboarding
9 16 (1.38%) CCTV
10 15 (1.29%) iPad
10 15 (1.29%) Video Conferencing
11 13 (1.12%) Social Media
12 10 (0.86%) iPhone
13 8 (0.69%) Client/Server
13 8 (0.69%) Public Cloud
14 7 (0.60%) Life Science
15 6 (0.52%) Apple TV
16 5 (0.43%) Hybrid Cloud
Operating Systems
1 740 (63.63%) Windows
2 352 (30.27%) Windows Server
3 228 (19.60%) Windows 10
4 97 (8.34%) Linux
5 74 (6.36%) Mac OS
6 70 (6.02%) Windows Server 2016
7 57 (4.90%) Windows Server 2019
8 54 (4.64%) Android
9 53 (4.56%) Windows Server 2012
10 47 (4.04%) Apple iOS
11 30 (2.58%) Windows 7
12 20 (1.72%) Mac OS X
13 18 (1.55%) Windows Server 2008
14 13 (1.12%) Windows 8
15 9 (0.77%) Unix
16 7 (0.60%) CentOS
17 5 (0.43%) Windows Server 2003
18 4 (0.34%) Debian
19 3 (0.26%) Red Hat Enterprise Linux
19 3 (0.26%) VMS
Processes & Methodologies
1 276 (23.73%) Customer Service
2 214 (18.40%) Problem-Solving
3 176 (15.13%) ITIL
4 78 (6.71%) Cybersecurity
5 71 (6.10%) Infrastructure Engineering
6 58 (4.99%) Service Delivery
7 51 (4.39%) Project Delivery
8 44 (3.78%) Incident Management
9 38 (3.27%) Asset Management
9 38 (3.27%) Continuous Improvement
9 38 (3.27%) Remote Monitoring and Management
10 37 (3.18%) Agile
11 35 (3.01%) Change Management
11 35 (3.01%) Project Planning
12 34 (2.92%) Migration
13 32 (2.75%) Disaster Recovery
13 32 (2.75%) Time Management
14 28 (2.41%) Service Management
15 26 (2.24%) Customer Experience
16 22 (1.89%) Desktop Virtualisation
Programming Languages
1 108 (9.29%) SQL
2 66 (5.67%) PowerShell
3 9 (0.77%) Python
4 8 (0.69%) Bash
5 7 (0.60%) PHP
6 5 (0.43%) Java
6 5 (0.43%) VB
7 2 (0.17%) C++
8 1 (0.086%) C#
8 1 (0.086%) Perl
Qualifications
1 99 (8.51%) Degree
2 87 (7.48%) Microsoft Certification
3 47 (4.04%) DBS Check
4 40 (3.44%) Cisco Certification
5 39 (3.35%) CCNA
6 33 (2.84%) Network+ Certification
7 26 (2.24%) Azure Certification
8 22 (1.89%) A+ Certification
9 18 (1.55%) MCSE
10 16 (1.38%) MCP
11 11 (0.95%) CompTIA Security+
11 11 (0.95%) Security Cleared
12 10 (0.86%) MCSA
13 9 (0.77%) ITIL Certification
14 7 (0.60%) ITIL Foundation Certificate
15 6 (0.52%) DV Cleared
15 6 (0.52%) SC Cleared
16 3 (0.26%) Computer Science Degree
17 2 (0.17%) CCNP
17 2 (0.17%) MCITP
Quality Assurance & Compliance
1 80 (6.88%) SLA
2 30 (2.58%) GDPR
3 15 (1.29%) Cyber Essentials
4 11 (0.95%) ISO/IEC 27001
5 2 (0.17%) NIST
6 1 (0.086%) Accessibility
6 1 (0.086%) Cyber Essentials PLUS
6 1 (0.086%) PCI DSS
System Software
1 564 (48.50%) Active Directory
2 161 (13.84%) Hyper-V
3 141 (12.12%) VMware Infrastructure
4 28 (2.41%) VMware ESXi
5 21 (1.81%) Virtual Desktop
6 12 (1.03%) vSphere
7 10 (0.86%) Virtual Machines
8 9 (0.77%) Terminal Services
9 8 (0.69%) Docker
10 6 (0.52%) Virtual Servers
11 4 (0.34%) Citrix Hypervisor
11 4 (0.34%) Firmware
12 3 (0.26%) XenApp
13 2 (0.17%) pfSense
13 2 (0.17%) VMware Workstation
14 1 (0.086%) BitLocker
14 1 (0.086%) Microsoft App-V
14 1 (0.086%) NFS
14 1 (0.086%) Terminal Server
14 1 (0.086%) Xen
Systems Management
1 138 (11.87%) Microsoft Intune
2 58 (4.99%) SCCM
3 13 (1.12%) Cisco CUCM
3 13 (1.12%) ServiceCenter
4 10 (0.86%) Jamf Pro
5 6 (0.52%) Kubernetes
5 6 (0.52%) Opsgenie
6 5 (0.43%) WSUS
7 4 (0.34%) Backup Exec
8 3 (0.26%) Active Directory Federation Services
8 3 (0.26%) FortiGate
8 3 (0.26%) NetCrunch
9 2 (0.17%) Grafana
9 2 (0.17%) Prometheus
9 2 (0.17%) Single Sign-On
9 2 (0.17%) vCenter Server
10 1 (0.086%) Ansible
10 1 (0.086%) Progress Chef
10 1 (0.086%) Puppet
10 1 (0.086%) ZABBIX
Vendors
1 629 (54.08%) Microsoft
2 198 (17.02%) VMware
3 94 (8.08%) Citrix
4 83 (7.14%) Cisco
5 77 (6.62%) Veeam
6 76 (6.53%) Apple
7 50 (4.30%) Sophos
8 45 (3.87%) HP
9 30 (2.58%) Meraki
10 28 (2.41%) ConnectWise
10 28 (2.41%) Draytek
11 23 (1.98%) Barracuda Networks
11 23 (1.98%) Google
12 19 (1.63%) Aruba
13 16 (1.38%) Dell
13 16 (1.38%) Fortinet
13 16 (1.38%) Palo Alto
14 13 (1.12%) WatchGuard
15 12 (1.03%) Mitel
16 10 (0.86%) Acronis