IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 249 403 631
Rank change year-on-year +154 +228 -194
Permanent jobs requiring an IT Support Engineer 1,155 790 744
As % of all permanent jobs advertised in the UK 1.17% 0.79% 0.47%
As % of the Job Titles category 1.23% 0.86% 0.48%
Number of salaries quoted 1,068 597 683
10th Percentile £23,000 £25,000 £22,500
25th Percentile £25,625 £26,250 £26,250
Median annual salary (50th Percentile) £30,000 £32,500 £31,133
Median % change year-on-year -7.69% +4.39% +4.65%
75th Percentile £35,000 £37,000 £36,500
90th Percentile £43,000 £42,500 £44,000
UK excluding London median annual salary £29,500 £30,000 £30,000
% change year-on-year -1.67% - +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,739 91,836 153,630
% of permanent jobs with a recognized job title 94.65% 91.52% 96.11%
Number of salaries quoted 67,104 57,926 84,939
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,604
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,750 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 14 May 2024.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +150 1,063 £30,000 -7.69% 194
UK excluding London +136 1,039 £29,500 -1.67% 147
South East +123 283 £30,000 - 35
Work from Home +115 236 £32,500 - 45
North of England +64 203 £28,500 -5.00% 38
Midlands +95 185 £28,750 +4.55% 31
East of England +59 145 £29,500 -5.98% 12
South West +13 143 £30,000 -6.25% 27
West Midlands +67 110 £28,500 +3.64% 14
London +21 104 £34,000 -2.86% 48
North West +33 99 £26,500 -18.46% 18
East Midlands +17 70 £30,000 +9.09% 17
Yorkshire +66 67 £30,000 +9.09% 16
Wales +49 38 £27,500 -12.00% 2
Scotland -42 38 £27,500 - 2
North East +23 37 £32,500 -3.34% 4
Northern Ireland +29 4 £30,000 -11.11%

IT Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 14 May 2024, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 733 (63.46%) Windows
2 699 (60.52%) Microsoft 365
3 627 (54.29%) Microsoft
4 559 (48.40%) Active Directory
5 420 (36.36%) Azure
6 399 (34.55%) Social Skills
7 351 (30.39%) Windows Server
8 277 (23.98%) Firewall
9 275 (23.81%) Customer Service
10 226 (19.57%) Microsoft Exchange
11 221 (19.13%) Windows 10
12 217 (18.79%) Problem-Solving
13 201 (17.40%) VMware
14 199 (17.23%) Microsoft Office
15 174 (15.06%) ITIL
16 166 (14.37%) Hyper-V
17 164 (14.20%) SharePoint
18 156 (13.51%) Entra ID
19 143 (12.38%) VMware Infrastructure
20 142 (12.29%) Microsoft Intune
21 124 (10.74%) DNS
22 115 (9.96%) Driving Licence
23 105 (9.09%) SQL
24 103 (8.92%) Wi-Fi
25 100 (8.66%) DHCP
26 97 (8.40%) SQL Server
27 95 (8.23%) Linux
27 95 (8.23%) VPN
28 94 (8.14%) Citrix
29 93 (8.05%) Degree

IT Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 226 (19.57%) Microsoft Exchange
2 164 (14.20%) SharePoint
3 17 (1.47%) Exchange Server 2013
4 12 (1.04%) Confluence
5 11 (0.95%) Exchange Server 2010
6 9 (0.78%) Exchange Server 2007
7 6 (0.52%) Exchange Server 2000
8 5 (0.43%) IIS
9 4 (0.35%) Jupyter
10 3 (0.26%) SAS
10 3 (0.26%) WordPress
11 2 (0.17%) Blackberry Enterprise Server
11 2 (0.17%) CMS
11 2 (0.17%) Exchange Server 2003
11 2 (0.17%) Skype for Business
12 1 (0.087%) Apache
12 1 (0.087%) Site Server
12 1 (0.087%) Tomcat
Applications
1 199 (17.23%) Microsoft Office
2 42 (3.64%) Microsoft Excel
3 6 (0.52%) Spreadsheet
4 4 (0.35%) Microsoft Project
5 3 (0.26%) SPSS
6 1 (0.087%) Microsoft PowerPoint
Business Applications
1 5 (0.43%) Sage X3
2 2 (0.17%) Oracle Receivables
3 1 (0.087%) Carpe Diem
3 1 (0.087%) Dynamics AX
3 1 (0.087%) Dynamics CRM
3 1 (0.087%) Elite 3E
3 1 (0.087%) Remedy ITSM
3 1 (0.087%) SAP ERP
Cloud Services
1 699 (60.52%) Microsoft 365
2 420 (36.36%) Azure
3 156 (13.51%) Entra ID
4 57 (4.94%) AWS
5 45 (3.90%) OneDrive
6 21 (1.82%) Google Workspace
7 19 (1.65%) Mimecast
8 9 (0.78%) Amazon EC2
9 7 (0.61%) Serverless
10 6 (0.52%) Cloud Computing
10 6 (0.52%) WhatsApp
11 5 (0.43%) IaaS
11 5 (0.43%) iTunes
11 5 (0.43%) Power Platform
12 4 (0.35%) PaaS
12 4 (0.35%) SaaS
13 3 (0.26%) Dropbox
13 3 (0.26%) GCP
13 3 (0.26%) Rubrik
14 2 (0.17%) Power Automate
Communications & Networking
1 277 (23.98%) Firewall
2 124 (10.74%) DNS
3 103 (8.92%) Wi-Fi
4 100 (8.66%) DHCP
5 95 (8.23%) VPN
6 85 (7.36%) VoIP
6 85 (7.36%) Wireless
7 74 (6.41%) TCP/IP
8 61 (5.28%) WAN
9 60 (5.19%) SAN
10 56 (4.85%) VLAN
11 52 (4.50%) LAN
12 35 (3.03%) Internet
13 28 (2.42%) Remote Desktop
14 18 (1.56%) NAS
15 17 (1.47%) Network Security
16 16 (1.39%) Unified Communications
17 12 (1.04%) SSL
18 11 (0.95%) Broadband
18 11 (0.95%) PBX
Database & Business Intelligence
1 97 (8.40%) SQL Server
2 36 (3.12%) Amazon RDS
3 18 (1.56%) MySQL
4 8 (0.69%) MariaDB
5 4 (0.35%) DB2
5 4 (0.35%) Metabase
6 3 (0.26%) Big Data
6 3 (0.26%) EDRMS
6 3 (0.26%) Power BI
7 2 (0.17%) Crystal Reports
7 2 (0.17%) Oracle Reports
8 1 (0.087%) Electronic Patient Records
8 1 (0.087%) Oracle Database
Development Applications
1 25 (2.16%) JIRA
2 4 (0.35%) Visual Studio Code
3 2 (0.17%) MSI
3 2 (0.17%) Visual Studio
4 1 (0.087%) Atlassian Bamboo
4 1 (0.087%) Bitbucket
4 1 (0.087%) Jenkins
General
1 399 (34.55%) Social Skills
2 79 (6.84%) Organisational Skills
3 54 (4.68%) Finance
3 54 (4.68%) Telecoms
4 51 (4.42%) Analytical Skills
5 48 (4.16%) Law
6 33 (2.86%) Inclusion and Diversity
7 30 (2.60%) Legal
7 30 (2.60%) Manufacturing
8 28 (2.42%) Retail
9 20 (1.73%) Documentation Skills
10 18 (1.56%) Games
11 15 (1.30%) Marketing
12 12 (1.04%) Banking
13 11 (0.95%) Back Office
14 9 (0.78%) Advertising
15 7 (0.61%) Public Sector
16 2 (0.17%) Electronics
16 2 (0.17%) French Language
16 2 (0.17%) Publishing
Libraries, Frameworks & Software Standards
1 8 (0.69%) ADSI
1 8 (0.69%) LDAP
2 5 (0.43%) Kafka
3 4 (0.35%) Cocoa
4 3 (0.26%) LAMP
5 2 (0.17%) .NET
5 2 (0.17%) CSS
5 2 (0.17%) HTML
5 2 (0.17%) V-Ray
6 1 (0.087%) EDI
6 1 (0.087%) RESTEasy
6 1 (0.087%) SAML
Miscellaneous
1 115 (9.96%) Driving Licence
2 42 (3.64%) Self-Motivation
3 38 (3.29%) Replication
4 26 (2.25%) EPoS
5 25 (2.16%) Enterprise Storage
6 23 (1.99%) Fat Client
6 23 (1.99%) Thin Client
7 22 (1.90%) Management Information System
8 20 (1.73%) Data Centre
9 17 (1.47%) Onboarding
10 16 (1.39%) CCTV
11 15 (1.30%) iPad
12 13 (1.13%) Social Media
13 12 (1.04%) Video Conferencing
14 9 (0.78%) iPhone
15 8 (0.69%) Client/Server
15 8 (0.69%) Public Cloud
16 7 (0.61%) Life Science
17 6 (0.52%) Apple TV
18 5 (0.43%) Hybrid Cloud
Operating Systems
1 733 (63.46%) Windows
2 351 (30.39%) Windows Server
3 221 (19.13%) Windows 10
4 95 (8.23%) Linux
5 72 (6.23%) Mac OS
6 70 (6.06%) Windows Server 2016
7 57 (4.94%) Windows Server 2019
8 52 (4.50%) Android
8 52 (4.50%) Windows Server 2012
9 46 (3.98%) Apple iOS
10 30 (2.60%) Windows 7
11 21 (1.82%) Mac OS X
12 19 (1.65%) Windows Server 2008
13 13 (1.13%) Windows 8
14 9 (0.78%) Unix
15 7 (0.61%) CentOS
16 5 (0.43%) Windows Server 2003
17 4 (0.35%) Debian
18 3 (0.26%) Red Hat Enterprise Linux
18 3 (0.26%) VMS
Processes & Methodologies
1 275 (23.81%) Customer Service
2 217 (18.79%) Problem-Solving
3 174 (15.06%) ITIL
4 81 (7.01%) Cybersecurity
5 74 (6.41%) Infrastructure Engineering
6 56 (4.85%) Service Delivery
7 51 (4.42%) Project Delivery
8 45 (3.90%) Incident Management
9 38 (3.29%) Asset Management
9 38 (3.29%) Continuous Improvement
10 37 (3.20%) Agile
10 37 (3.20%) Remote Monitoring and Management
11 35 (3.03%) Change Management
11 35 (3.03%) Project Planning
12 34 (2.94%) Migration
13 33 (2.86%) Disaster Recovery
14 30 (2.60%) Time Management
15 28 (2.42%) Customer Experience
16 27 (2.34%) Service Management
17 22 (1.90%) ERP
Programming Languages
1 105 (9.09%) SQL
2 61 (5.28%) PowerShell
3 7 (0.61%) PHP
3 7 (0.61%) Python
4 6 (0.52%) Bash
5 5 (0.43%) Java
5 5 (0.43%) VB
6 2 (0.17%) C++
7 1 (0.087%) Perl
Qualifications
1 93 (8.05%) Degree
2 84 (7.27%) Microsoft Certification
3 48 (4.16%) DBS Check
4 38 (3.29%) Cisco Certification
5 37 (3.20%) CCNA
6 32 (2.77%) Network+ Certification
7 25 (2.16%) Azure Certification
8 21 (1.82%) A+ Certification
9 18 (1.56%) MCSE
10 16 (1.39%) MCP
11 12 (1.04%) Security Cleared
12 11 (0.95%) CompTIA Security+
13 10 (0.87%) ITIL Certification
14 9 (0.78%) MCSA
15 7 (0.61%) ITIL Foundation Certificate
15 7 (0.61%) SC Cleared
16 6 (0.52%) DV Cleared
17 3 (0.26%) Computer Science Degree
18 2 (0.17%) MCITP
18 2 (0.17%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 78 (6.75%) SLA
2 30 (2.60%) GDPR
3 15 (1.30%) Cyber Essentials
4 11 (0.95%) ISO/IEC 27001
5 2 (0.17%) NIST
6 1 (0.087%) Accessibility
6 1 (0.087%) Cyber Essentials PLUS
6 1 (0.087%) PCI DSS
System Software
1 559 (48.40%) Active Directory
2 166 (14.37%) Hyper-V
3 143 (12.38%) VMware Infrastructure
4 29 (2.51%) VMware ESXi
5 21 (1.82%) Virtual Desktop
6 12 (1.04%) vSphere
7 10 (0.87%) Virtual Machines
8 9 (0.78%) Terminal Services
9 8 (0.69%) Docker
10 6 (0.52%) Virtual Servers
11 4 (0.35%) Citrix Hypervisor
12 3 (0.26%) Firmware
12 3 (0.26%) XenApp
13 2 (0.17%) pfSense
13 2 (0.17%) VMware Workstation
14 1 (0.087%) Microsoft App-V
14 1 (0.087%) NFS
14 1 (0.087%) Terminal Server
14 1 (0.087%) Xen
Systems Management
1 142 (12.29%) Microsoft Intune
2 57 (4.94%) SCCM
3 13 (1.13%) Cisco CUCM
3 13 (1.13%) ServiceCenter
4 11 (0.95%) Jamf Pro
5 6 (0.52%) Kubernetes
5 6 (0.52%) Opsgenie
6 5 (0.43%) WSUS
7 4 (0.35%) Backup Exec
8 3 (0.26%) Active Directory Federation Services
8 3 (0.26%) FortiGate
8 3 (0.26%) NetCrunch
9 2 (0.17%) Grafana
9 2 (0.17%) Prometheus
9 2 (0.17%) Single Sign-On
9 2 (0.17%) vCenter Server
10 1 (0.087%) Autotask
10 1 (0.087%) Failover Clustering
10 1 (0.087%) Microsoft Clustering
10 1 (0.087%) Progress Chef
Vendors
1 627 (54.29%) Microsoft
2 201 (17.40%) VMware
3 94 (8.14%) Citrix
4 79 (6.84%) Cisco
5 77 (6.67%) Apple
5 77 (6.67%) Veeam
6 50 (4.33%) Sophos
7 43 (3.72%) HP
8 30 (2.60%) Meraki
9 28 (2.42%) ConnectWise
9 28 (2.42%) Draytek
10 24 (2.08%) Google
11 23 (1.99%) Barracuda Networks
12 19 (1.65%) Aruba
13 16 (1.39%) Fortinet
13 16 (1.39%) Palo Alto
14 15 (1.30%) Dell
15 13 (1.13%) WatchGuard
16 12 (1.04%) Mitel
17 9 (0.78%) Acronis