Period
to 25 January 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 25 January 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Information Technology Infrastructure Library (ITIL) Certification
UK > England
6 months to
25 Jan 2020
Same period 2019 Same period 2018
Rank 390 416 382
Rank change year-on-year +26 -34 -36
Contract jobs citing ITIL Certification 357 525 581
As % of all contract IT jobs advertised in England 0.55% 0.58% 0.63%
As % of the Qualifications category 2.56% 2.99% 3.29%
Number of daily rates quoted 219 353 367
England median daily rate £400 £400 £383
Median daily rate % change year-on-year - +4.58% -4.38%
10th Percentile £146 £151 £140
90th Percentile £538 £575 £543
UK median daily rate £400 £400 £375
% change year-on-year - +6.67% -3.23%
Number of hourly rates quoted 13 20 28
England median hourly rate £20.50 £17.25 £17.43
Median hourly rate % change year-on-year +18.84% -1.03% -3.17%
10th Percentile £14.60 £15.23 £13.18
90th Percentile £35.00 £36.13 £46.60
UK median hourly rate £21.00 £17.25 £17.43
% change year-on-year +21.74% -1.03% -

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
England
Contract vacancies requiring academic qualifications or professional certifications 13,961 17,587 17,678
As % of all contract IT jobs advertised in England 21.44% 19.28% 19.09%
Number of daily rates quoted 8,640 10,497 10,892
England median daily rate £463 £450 £450
Median daily rate % change year-on-year +2.78% - +5.88%
10th Percentile £260 £263 £231
90th Percentile £638 £629 £625
UK median daily rate £455 £450 £430
% change year-on-year +1.11% +4.65% +1.18%
Number of hourly rates quoted 618 801 774
England median hourly rate £35.00 £28.72 £23.88
Median hourly rate % change year-on-year +21.89% +20.27% -9.91%
10th Percentile £14.33 £12.75 £12.00
90th Percentile £57.50 £52.50 £50.00
UK median hourly rate £35.00 £28.72 £24.99
% change year-on-year +21.89% +14.91% -3.88%

ITIL Certification
Job Vacancy Trend in England

Job postings citing ITIL Certification as a percentage of all IT jobs advertised in England.

Job vacancy trend for ITIL Certification in England

ITIL Certification
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL Certification in England.

Contractor daily rate trend for ITIL Certification in England

ITIL Certification
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ITIL Certification in England over the 6 months to 25 January 2020.

Contractor daily rate histogram for ITIL Certification in England

ITIL Certification
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL Certification in England.

Contractor hourly rate trend for ITIL Certification in England

ITIL Certification
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ITIL Certification in England over the 6 months to 25 January 2020.

Contractor hourly rate histogram for ITIL Certification in England

ITIL Certification
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the England region over the 6 months to 25 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +38 149 £400 -5.88% 40
North of England +40 74 £400 +12.68% 32
North West +45 59 £400 +18.52% 14
South East +20 57 £375 -16.67% 24
South West +18 25 £280 -22.76% 9
East of England +11 25 £320 +16.36% 19
Midlands +43 23 £438 +9.38% 15
Yorkshire +30 14 £500 +37.93% 12
East Midlands +20 12 £423 +60.95% 3
West Midlands +39 10 £513 +28.13% 12
North East +9 1 £230 -39.67% 6
ITIL Certification
UK

For the 6 months to 25 January 2020, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ITIL Certification.

1 357 (100.00%) ITIL
2 127 (35.57%) Windows
3 98 (27.45%) Microsoft
4 93 (26.05%) Active Directory
5 85 (23.81%) Microsoft Office
6 81 (22.69%) Finance
7 80 (22.41%) Office 365
8 78 (21.85%) Service Management
8 78 (21.85%) Windows 10
9 66 (18.49%) Windows 7
10 50 (14.01%) Migration
10 50 (14.01%) Security Cleared
11 48 (13.45%) Change Management
12 45 (12.61%) DNS
12 45 (12.61%) ServiceNow
13 43 (12.04%) VPN
13 43 (12.04%) SLA
14 42 (11.76%) Service Delivery
15 41 (11.48%) Project Management
16 38 (10.64%) ITSM
16 38 (10.64%) Agile Software Development
16 38 (10.64%) SCCM
17 36 (10.08%) SC Cleared
17 36 (10.08%) DHCP
17 36 (10.08%) Analytical Skills
17 36 (10.08%) Windows Server
18 35 (9.80%) Cisco
19 34 (9.52%) Stakeholder Management
20 33 (9.24%) Project Delivery
21 31 (8.68%) Self-Motivation

ITIL Certification
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (8.68%) MS Exchange
2 25 (7.00%) Exchange Server 2010
3 16 (4.48%) Blackberry Enterprise Server
4 15 (4.20%) SharePoint
5 7 (1.96%) Skype for Business
6 5 (1.40%) IIS
6 5 (1.40%) WebSphere
7 4 (1.12%) Documentum
7 4 (1.12%) Exchange Server 2013
7 4 (1.12%) K2 blackpearl
7 4 (1.12%) SharePoint 2013
7 4 (1.12%) Tomcat
7 4 (1.12%) WebSphere Application Server
8 3 (0.84%) Apache
8 3 (0.84%) Confluence
8 3 (0.84%) IBM Notes
8 3 (0.84%) WebLogic
9 2 (0.56%) Drupal
9 2 (0.56%) Exchange Server 2007
9 2 (0.56%) JBoss
Applications
1 85 (23.81%) Microsoft Office
2 12 (3.36%) Microsoft Excel
3 4 (1.12%) MS Visio
4 3 (0.84%) Microsoft PowerPoint
5 1 (0.28%) Microsoft Project
Business Applications
1 6 (1.68%) Dynamics CRM
2 4 (1.12%) Remedy ITSM
3 1 (0.28%) Elite 3E
3 1 (0.28%) Magento
3 1 (0.28%) SAP Oil and Gas
3 1 (0.28%) SAP S/4HANA
Cloud Services
1 80 (22.41%) Office 365
2 28 (7.84%) Azure
3 10 (2.80%) AWS
4 6 (1.68%) GCP
5 5 (1.40%) PaaS
6 4 (1.12%) Power Platform
7 3 (0.84%) Data Lake Analytics
7 3 (0.84%) IaaS
7 3 (0.84%) OneDrive
8 2 (0.56%) Dynamics 365
8 2 (0.56%) GitHub
8 2 (0.56%) Google Docs
9 1 (0.28%) Azure Active Directory
9 1 (0.28%) Datadog
9 1 (0.28%) SaaS
9 1 (0.28%) Yammer
Communications & Networking
1 45 (12.61%) DNS
2 43 (12.04%) VPN
3 36 (10.08%) DHCP
4 23 (6.44%) TCP/IP
5 20 (5.60%) Firewall
6 17 (4.76%) Cisco IOS
7 16 (4.48%) FTP
8 11 (3.08%) SAN
8 11 (3.08%) Skype
9 10 (2.80%) WAN
10 9 (2.52%) LAN
11 8 (2.24%) SSL
11 8 (2.24%) Wireless
12 7 (1.96%) HTTP
13 6 (1.68%) VoIP
14 5 (1.40%) HTTPS
14 5 (1.40%) Network Security
15 4 (1.12%) Cisco Nexus
15 4 (1.12%) IPv4
15 4 (1.12%) Telepresence
Database & Business Intelligence
1 13 (3.64%) SQL Server
2 7 (1.96%) Oracle Database
2 7 (1.96%) Oracle Database 12c
3 4 (1.12%) GIS
3 4 (1.12%) Power BI
4 3 (0.84%) Big Data
4 3 (0.84%) Data Lake
4 3 (0.84%) Data Warehouse
4 3 (0.84%) SQL Server Integration Services
5 2 (0.56%) DB2
5 2 (0.56%) Relational Database
6 1 (0.28%) Apache Hive
6 1 (0.28%) BusinessObjects
6 1 (0.28%) Cosmos DB
6 1 (0.28%) Crystal Reports
6 1 (0.28%) MySQL
6 1 (0.28%) PostgreSQL
6 1 (0.28%) SQL Server 2008
6 1 (0.28%) SQL Server 2012
6 1 (0.28%) SQL Server Reporting Services
Development Applications
1 8 (2.24%) JIRA
2 3 (0.84%) Visual Studio
3 2 (0.56%) CA Gen
3 2 (0.56%) Git (software)
3 2 (0.56%) GitLab
3 2 (0.56%) Jenkins
4 1 (0.28%) Balsamiq
4 1 (0.28%) Rational DOORS
4 1 (0.28%) SoapUI
4 1 (0.28%) Subversion
4 1 (0.28%) Visual Studio Team System
General
1 81 (22.69%) Finance
2 27 (7.56%) Public Sector
3 21 (5.88%) Law
4 20 (5.60%) Banking
5 12 (3.36%) Telecoms
6 5 (1.40%) Front Office
7 4 (1.12%) Investment Banking
7 4 (1.12%) Pharmaceutical
7 4 (1.12%) Retail
8 3 (0.84%) Back Office
8 3 (0.84%) Legal
8 3 (0.84%) Marketing
9 2 (0.56%) Advertising
10 1 (0.28%) Electronics
10 1 (0.28%) Local Government
10 1 (0.28%) Manufacturing
10 1 (0.28%) Police
10 1 (0.28%) Publishing
Job Titles
1 90 (25.21%) Analyst
2 54 (15.13%) Service Analyst
3 42 (11.76%) Service Desk Analyst
4 38 (10.64%) Service Manager
5 28 (7.84%) Project Manager
6 23 (6.44%) Support Analyst
7 18 (5.04%) 2nd Line Support
8 17 (4.76%) Desktop Support
8 17 (4.76%) Support Engineer
8 17 (4.76%) Technical Support
9 16 (4.48%) ITIL Manager
10 15 (4.20%) Infrastructure Engineer
11 13 (3.64%) 1st Line Support
12 12 (3.36%) 3rd Line Support
12 12 (3.36%) Desktop Analyst
12 12 (3.36%) Windows Engineer
13 11 (3.08%) Delivery Manager
13 11 (3.08%) Junior
14 10 (2.80%) Desktop Engineer
14 10 (2.80%) IT Manager
Libraries, Frameworks & Software Standards
1 9 (2.52%) Web Services
2 8 (2.24%) Middleware
3 2 (0.56%) IBM Integration Bus
3 2 (0.56%) LDAP
3 2 (0.56%) REST
3 2 (0.56%) SOAP
4 1 (0.28%) HTML
4 1 (0.28%) HTML5
4 1 (0.28%) LAMP
4 1 (0.28%) RESTful
4 1 (0.28%) SAP PI
4 1 (0.28%) SAPUI5
4 1 (0.28%) Twitter Bootstrap
4 1 (0.28%) WebSphere MQ
Miscellaneous
1 36 (10.08%) Analytical Skills
2 31 (8.68%) Self-Motivation
3 22 (6.16%) Data Centre
4 19 (5.32%) Smartphone
5 18 (5.04%) iPhone
6 16 (4.48%) Blackberry
7 14 (3.92%) NHS
8 13 (3.64%) Management Information System
9 8 (2.24%) Video Conferencing
10 6 (1.68%) Clustering
10 6 (1.68%) CMDB
10 6 (1.68%) Driving Licence
11 5 (1.40%) Foreign Exchange (FX)
11 5 (1.40%) Mainframe
11 5 (1.40%) Public Cloud
12 4 (1.12%) HP StoreVirtual
12 4 (1.12%) Replication
12 4 (1.12%) User Experience
13 3 (0.84%) BYOD
13 3 (0.84%) Enterprise Software
Operating Systems
1 127 (35.57%) Windows
2 78 (21.85%) Windows 10
3 66 (18.49%) Windows 7
4 36 (10.08%) Windows Server
5 24 (6.72%) Android
6 17 (4.76%) Windows Server 2008
7 16 (4.48%) Windows Server 2012
8 12 (3.36%) Unix
9 9 (2.52%) Apple iOS
9 9 (2.52%) Linux
10 6 (1.68%) Mac OS X
11 4 (1.12%) Windows Vista
12 2 (0.56%) Windows Server 2003
13 1 (0.28%) HPUX
Processes & Methodologies
1 357 (100.00%) ITIL
2 78 (21.85%) Service Management
3 50 (14.01%) Migration
4 48 (13.45%) Change Management
5 42 (11.76%) Service Delivery
6 41 (11.48%) Project Management
7 38 (10.64%) Agile Software Development
7 38 (10.64%) ITSM
8 34 (9.52%) Stakeholder Management
9 33 (9.24%) Project Delivery
10 26 (7.28%) PRINCE2
11 22 (6.16%) Problem Management
12 20 (5.60%) Configuration Management
12 20 (5.60%) Incident Management
12 20 (5.60%) Information Security
13 19 (5.32%) Problem-Solving
13 19 (5.32%) Release Management
13 19 (5.32%) Supplier Management
14 17 (4.76%) Infrastructure Engineering
15 14 (3.92%) Root Cause Analysis
Programming Languages
1 23 (6.44%) PowerShell
2 18 (5.04%) SQL
3 9 (2.52%) Perl
4 8 (2.24%) Java
5 5 (1.40%) Bash Shell
6 4 (1.12%) Python
7 2 (0.56%) C
7 2 (0.56%) R
8 1 (0.28%) ABAP
8 1 (0.28%) COBOL
8 1 (0.28%) JavaScript
8 1 (0.28%) LotusScript
8 1 (0.28%) RPG
8 1 (0.28%) Shell Script
8 1 (0.28%) T-SQL
8 1 (0.28%) VBScript
Qualifications
1 50 (14.01%) Security Cleared
2 36 (10.08%) SC Cleared
3 24 (6.72%) Degree
4 17 (4.76%) DV Cleared
5 15 (4.20%) Microsoft Certification
6 14 (3.92%) MCP
7 10 (2.80%) PMP
8 9 (2.52%) A+ Certification
8 9 (2.52%) Cisco Certification
8 9 (2.52%) CISSP
9 8 (2.24%) PMI Certification
10 7 (1.96%) CCNP
10 7 (1.96%) OCA
10 7 (1.96%) OCP
10 7 (1.96%) Oracle Certification
11 6 (1.68%) MCSE
12 5 (1.40%) BPSS Clearance
12 5 (1.40%) CCNA
13 4 (1.12%) APMP
13 4 (1.12%) CTC Cleared
Quality Assurance & Compliance
1 43 (12.04%) SLA
2 8 (2.24%) Government Security Classifications
3 7 (1.96%) GDPR
3 7 (1.96%) ISO/IEC 27001
4 4 (1.12%) NCSC
4 4 (1.12%) QA
5 3 (0.84%) HMG Security Policy Framework
5 3 (0.84%) ISO/IEC 20000
5 3 (0.84%) PCI DSS
6 2 (0.56%) Sarbanes-Oxley
7 1 (0.28%) COBIT
7 1 (0.28%) GxP
7 1 (0.28%) ISO 22301
7 1 (0.28%) ISO 9001
7 1 (0.28%) PMO
7 1 (0.28%) PSD2
System Software
1 93 (26.05%) Active Directory
2 21 (5.88%) VMware Infrastructure
3 12 (3.36%) Hyper-V
4 11 (3.08%) Virtual Machines
5 7 (1.96%) Oracle RAC
5 7 (1.96%) vSphere
6 4 (1.12%) Virtual Desktop
6 4 (1.12%) XenApp
7 3 (0.84%) Docker
8 2 (0.56%) DFS Replication
8 2 (0.56%) Virtual Servers
8 2 (0.56%) VirtualBox
8 2 (0.56%) VMware Workstation
9 1 (0.28%) Firmware
9 1 (0.28%) Microsoft App-V
9 1 (0.28%) Microsoft Virtual Server
9 1 (0.28%) VMware NSX
Systems Management
1 38 (10.64%) SCCM
2 19 (5.32%) AirWatch
3 7 (1.96%) Data Guard
3 7 (1.96%) Oracle RMAN
4 6 (1.68%) Microsoft Intune
5 5 (1.40%) Microsoft Data Protection Manager
6 3 (0.84%) Opscode Chef
6 3 (0.84%) SCOM
7 2 (0.56%) Ansible
7 2 (0.56%) HP Quality Center
7 2 (0.56%) Norton AntiVirus
7 2 (0.56%) Puppet
7 2 (0.56%) vCenter Server
7 2 (0.56%) WSUS
8 1 (0.28%) Cisco LMS
8 1 (0.28%) DameWare
8 1 (0.28%) McAfee ePO
8 1 (0.28%) NetBackup
8 1 (0.28%) Symantec Endpoint Protection
8 1 (0.28%) vRealize
Vendors
1 98 (27.45%) Microsoft
2 45 (12.61%) ServiceNow
3 35 (9.80%) Cisco
4 31 (8.68%) Citrix
5 25 (7.00%) VMware
6 21 (5.88%) Ivanti
7 16 (4.48%) Apple
8 11 (3.08%) Bloomberg
8 11 (3.08%) Oracle
8 11 (3.08%) Remedy
8 11 (3.08%) Reuters
9 10 (2.80%) SAP
10 9 (2.52%) HP
10 9 (2.52%) Sony
11 8 (2.24%) Google
12 7 (1.96%) Sybase
13 5 (1.40%) BMC
13 5 (1.40%) IBM
14 4 (1.12%) Wallstreet Suite
15 3 (0.84%) Lumension