Period
to 14 October 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 14 October 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Information Technology Infrastructure Library (ITIL) Certification
UK > England
6 months to
14 Oct 2019
Same period 2018 Same period 2017
Rank 377 434 371
Rank change year-on-year +57 -63 -57
Contract jobs citing ITIL Certification 486 519 579
As % of all contract IT jobs advertised in England 0.62% 0.56% 0.64%
As % of the Qualifications category 3.12% 3.00% 3.39%
Number of daily rates quoted 295 335 386
England median daily rate £400 £425 £413
Median daily rate % change year-on-year -5.88% +3.03% +3.13%
10th Percentile £135 £163 £157
90th Percentile £538 £575 £550
UK median daily rate £400 £425 £400
% change year-on-year -5.88% +6.25% +2.56%
Number of hourly rates quoted 14 39 22
England median hourly rate £19.55 £16.00 £17.22
Median hourly rate % change year-on-year +22.20% -7.06% -4.36%
10th Percentile £14.30 £12.20 £12.00
90th Percentile £29.98 £37.47 £53.80
UK median hourly rate £19.64 £16.00 £17.22
% change year-on-year +22.75% -7.06% -9.39%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
England
Contract vacancies requiring academic qualifications or professional certifications 15,569 17,326 17,059
As % of all contract IT jobs advertised in England 19.95% 18.55% 18.85%
Number of daily rates quoted 9,586 10,234 10,381
England median daily rate £470 £450 £425
Median daily rate % change year-on-year +4.44% +5.88% +1.80%
10th Percentile £263 £253 £242
90th Percentile £650 £625 £600
UK median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +3.66%
Number of hourly rates quoted 701 855 807
England median hourly rate £36.00 £25.00 £27.50
Median hourly rate % change year-on-year +44.00% -9.09% +7.84%
10th Percentile £14.25 £12.75 £12.00
90th Percentile £62.50 £51.00 £50.00
UK median hourly rate £36.25 £25.00 £27.50
% change year-on-year +45.00% -9.09% -

ITIL Certification
Job Vacancy Trend in England

Job postings citing ITIL Certification as a percentage of all IT jobs advertised in England.

Job vacancy trend for ITIL Certification in England

ITIL Certification
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL Certification in England.

Contractor daily rate trend for ITIL Certification in England

ITIL Certification
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ITIL Certification in England over the 6 months to 14 October 2019.

Contractor daily rate histogram for ITIL Certification in England

ITIL Certification
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL Certification in England.

Contractor hourly rate trend for ITIL Certification in England

ITIL Certification
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ITIL Certification in England over the 6 months to 14 October 2019.

Contractor hourly rate histogram for ITIL Certification in England

ITIL Certification
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the England region over the 6 months to 14 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +1 186 £413 -8.33% 35
South East +55 108 £400 -10.71% 19
North of England +55 81 £365 -14.12% 25
North West +34 57 £353 -17.06% 6
Midlands +50 51 £400 +14.29% 12
South West +7 35 £450 +24.14% 13
East Midlands +44 26 £343 -19.41% 3
West Midlands +24 24 £438 +25.00% 9
East of England +12 23 £363 -3.33% 17
Yorkshire +38 21 £375 -23.08% 12
North East +17 3 £110 -71.61% 7
ITIL Certification
UK

For the 6 months to 14 October 2019, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ITIL Certification.

1 486 (100.00%) ITIL
2 147 (30.25%) Windows
3 124 (25.51%) Service Management
4 118 (24.28%) Microsoft
5 108 (22.22%) Active Directory
6 106 (21.81%) Office 365
7 105 (21.60%) Finance
8 95 (19.55%) Microsoft Office
9 85 (17.49%) Service Delivery
10 77 (15.84%) Windows 7
10 77 (15.84%) Windows 10
11 72 (14.81%) ITSM
12 67 (13.79%) ServiceNow
13 66 (13.58%) SLA
14 61 (12.55%) Migration
15 60 (12.35%) Change Management
16 54 (11.11%) Project Management
16 54 (11.11%) Security Cleared
17 51 (10.49%) SCCM
18 50 (10.29%) Analytical Skills
19 48 (9.88%) Agile Software Development
20 45 (9.26%) Problem Management
20 45 (9.26%) Project Delivery
21 43 (8.85%) Windows Server
21 43 (8.85%) Stakeholder Management
22 40 (8.23%) Cisco
23 39 (8.02%) VMware
24 38 (7.82%) SC Cleared
24 38 (7.82%) Self-Motivation
25 37 (7.61%) DNS

ITIL Certification
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (6.38%) SharePoint
2 30 (6.17%) MS Exchange
3 14 (2.88%) Exchange Server 2010
4 10 (2.06%) WebSphere
5 8 (1.65%) IIS
6 6 (1.23%) JBoss
6 6 (1.23%) SharePoint 2013
6 6 (1.23%) Skype for Business
6 6 (1.23%) Tomcat
6 6 (1.23%) WebLogic
7 5 (1.03%) Blackberry Enterprise Server
7 5 (1.03%) WebSphere Application Server
8 4 (0.82%) Confluence
8 4 (0.82%) Documentum
8 4 (0.82%) K2 blackpearl
9 3 (0.62%) Apache
9 3 (0.62%) Exchange Server 2007
9 3 (0.62%) Exchange Server 2013
10 2 (0.41%) Apache Spark
10 2 (0.41%) IBM Notes
Applications
1 95 (19.55%) Microsoft Office
2 13 (2.67%) Microsoft Excel
3 7 (1.44%) MS Visio
4 3 (0.62%) Microsoft PowerPoint
5 2 (0.41%) Spreadsheet
6 1 (0.21%) Microsoft Project
Business Applications
1 6 (1.23%) Remedy ITSM
2 1 (0.21%) Dynamics CRM
2 1 (0.21%) Magento
2 1 (0.21%) SAP BPC
2 1 (0.21%) SAP CO
2 1 (0.21%) SAP FI
2 1 (0.21%) SAP FI/CO
2 1 (0.21%) SAP Oil and Gas
2 1 (0.21%) SAP S/4HANA
Cloud Services
1 106 (21.81%) Office 365
2 27 (5.56%) Azure
3 13 (2.67%) AWS
4 12 (2.47%) OneDrive
5 6 (1.23%) GCP
6 5 (1.03%) PaaS
7 3 (0.62%) GitHub
7 3 (0.62%) IaaS
7 3 (0.62%) SaaS
8 1 (0.21%) Azure Active Directory
8 1 (0.21%) Datadog
8 1 (0.21%) Power Platform
8 1 (0.21%) SuccessFactors
8 1 (0.21%) SurveyMonkey
Communications & Networking
1 37 (7.61%) DNS
2 27 (5.56%) DHCP
2 27 (5.56%) VPN
3 19 (3.91%) TCP/IP
4 18 (3.70%) Skype
5 14 (2.88%) Firewall
6 11 (2.26%) SAN
7 9 (1.85%) HTTPS
7 9 (1.85%) LAN
7 9 (1.85%) WAN
8 8 (1.65%) DMZ
8 8 (1.65%) SSL
8 8 (1.65%) Wireless
9 7 (1.44%) HTTP
9 7 (1.44%) Radio Access Network
10 6 (1.23%) Cisco IOS
10 6 (1.23%) VoIP
11 5 (1.03%) FTP
11 5 (1.03%) IPv4
12 4 (0.82%) 4G
Database & Business Intelligence
1 16 (3.29%) SQL Server
2 8 (1.65%) GIS
2 8 (1.65%) Oracle Database
3 7 (1.44%) Oracle Database 12c
4 5 (1.03%) MySQL
5 4 (0.82%) Pentaho
6 3 (0.62%) BusinessObjects
6 3 (0.62%) Crystal Reports
6 3 (0.62%) Data Warehouse
7 2 (0.41%) Apache Hive
7 2 (0.41%) Big Data
7 2 (0.41%) Relational Database
7 2 (0.41%) SQL Server Integration Services
8 1 (0.21%) Azure SQL Database
8 1 (0.21%) Cosmos DB
8 1 (0.21%) Electronic Patient Records
8 1 (0.21%) Power BI
Development Applications
1 10 (2.06%) JIRA
2 5 (1.03%) CA Gen
3 4 (0.82%) Jenkins
4 3 (0.62%) Git (software)
4 3 (0.62%) GitLab
5 2 (0.41%) Rational DOORS
5 2 (0.41%) Selenium
5 2 (0.41%) Subversion
6 1 (0.21%) Balsamiq
6 1 (0.21%) Bitbucket
6 1 (0.21%) Cucumber
6 1 (0.21%) Oracle Forms
6 1 (0.21%) PowerBuilder
6 1 (0.21%) Toad
6 1 (0.21%) Visual Studio Team System
General
1 105 (21.60%) Finance
2 30 (6.17%) Law
3 28 (5.76%) Public Sector
4 24 (4.94%) Banking
5 23 (4.73%) Telecoms
6 9 (1.85%) Legal
7 6 (1.23%) Back Office
7 6 (1.23%) Front Office
8 5 (1.03%) Billing
8 5 (1.03%) Investment Banking
8 5 (1.03%) Pharmaceutical
8 5 (1.03%) Retail
9 4 (0.82%) Financial Institution
10 3 (0.62%) Advertising
11 2 (0.41%) Automotive
12 1 (0.21%) Local Government
12 1 (0.21%) Manufacturing
12 1 (0.21%) Marketing
12 1 (0.21%) Private Banking
12 1 (0.21%) Publishing
Job Titles
1 108 (22.22%) Analyst
2 74 (15.23%) Service Manager
3 57 (11.73%) Service Analyst
4 54 (11.11%) Service Desk Analyst
5 41 (8.44%) 2nd Line Support
5 41 (8.44%) Support Analyst
6 37 (7.61%) Desktop Support
7 29 (5.97%) Service Delivery Manager
8 28 (5.76%) Delivery Manager
9 24 (4.94%) Project Manager
10 22 (4.53%) 2nd Line Desktop Support
10 22 (4.53%) ITIL Manager
11 21 (4.32%) Desktop Analyst
12 20 (4.12%) Architect
12 20 (4.12%) Desktop Support Analyst
12 20 (4.12%) Support Engineer
13 19 (3.91%) Infrastructure Engineer
13 19 (3.91%) Technical Support
14 18 (3.70%) IT Manager
14 18 (3.70%) Service Desk Support
Libraries, Frameworks & Software Standards
1 24 (4.94%) Web Services
2 18 (3.70%) Middleware
3 7 (1.44%) REST
4 6 (1.23%) SOAP
5 5 (1.03%) JDBC
5 5 (1.03%) WebSphere MQ
5 5 (1.03%) XML
6 2 (0.41%) .NET
6 2 (0.41%) 802.1X
6 2 (0.41%) HTML
6 2 (0.41%) IBM Integration Bus
6 2 (0.41%) LDAP
6 2 (0.41%) Spring
7 1 (0.21%) AngularJS
7 1 (0.21%) CSS3
7 1 (0.21%) HTML5
7 1 (0.21%) Oracle Fusion
7 1 (0.21%) RESTful
7 1 (0.21%) SAP PI
7 1 (0.21%) SAPUI5
Miscellaneous
1 50 (10.29%) Analytical Skills
2 38 (7.82%) Self-Motivation
3 21 (4.32%) Data Centre
4 17 (3.50%) CMDB
5 16 (3.29%) Management Information System
6 15 (3.09%) Smartphone
7 11 (2.26%) NHS
8 10 (2.06%) Clustering
8 10 (2.06%) iPhone
9 8 (1.65%) Mainframe
9 8 (1.65%) User Experience
10 6 (1.23%) Blackberry
10 6 (1.23%) Video Conferencing
11 5 (1.03%) Foreign Exchange (FX)
11 5 (1.03%) HP StoreVirtual
11 5 (1.03%) Hybrid Cloud
12 4 (0.82%) Public Cloud
12 4 (0.82%) TM Forum
13 3 (0.62%) Driving Licence
13 3 (0.62%) Virtual Team
Operating Systems
1 147 (30.25%) Windows
2 77 (15.84%) Windows 10
2 77 (15.84%) Windows 7
3 43 (8.85%) Windows Server
4 28 (5.76%) Unix
5 22 (4.53%) Windows Server 2008
6 21 (4.32%) Linux
7 15 (3.09%) Windows Server 2012
8 11 (2.26%) Android
9 7 (1.44%) AIX
10 6 (1.23%) Solaris
11 4 (0.82%) Apple iOS
11 4 (0.82%) Windows Server 2003
11 4 (0.82%) Windows Vista
12 3 (0.62%) Mac OS X
13 2 (0.41%) Mac OS
14 1 (0.21%) HPUX
14 1 (0.21%) Red Hat Enterprise Linux
14 1 (0.21%) Windows 2000
14 1 (0.21%) Windows XP
Processes & Methodologies
1 486 (100.00%) ITIL
2 124 (25.51%) Service Management
3 85 (17.49%) Service Delivery
4 72 (14.81%) ITSM
5 61 (12.55%) Migration
6 60 (12.35%) Change Management
7 54 (11.11%) Project Management
8 48 (9.88%) Agile Software Development
9 45 (9.26%) Problem Management
9 45 (9.26%) Project Delivery
10 43 (8.85%) Stakeholder Management
11 33 (6.79%) PRINCE2
12 29 (5.97%) Incident Management
12 29 (5.97%) Problem-Solving
13 28 (5.76%) Configuration Management
13 28 (5.76%) Information Security
14 24 (4.94%) Infrastructure Engineering
15 22 (4.53%) Information Security Management
15 22 (4.53%) ISMS
15 22 (4.53%) Root Cause Analysis
Programming Languages
1 26 (5.35%) PowerShell
2 24 (4.94%) SQL
3 14 (2.88%) Java
4 9 (1.85%) Perl
5 6 (1.23%) Python
6 5 (1.03%) Shell Script
7 4 (0.82%) Bash Shell
8 3 (0.62%) T-SQL
8 3 (0.62%) VBScript
9 2 (0.41%) R
9 2 (0.41%) VB
10 1 (0.21%) ABAP
10 1 (0.21%) C
10 1 (0.21%) C#
10 1 (0.21%) JavaScript
10 1 (0.21%) Korn
10 1 (0.21%) PL/SQL
Qualifications
1 54 (11.11%) Security Cleared
2 38 (7.82%) SC Cleared
3 31 (6.38%) Degree
4 18 (3.70%) Microsoft Certification
5 14 (2.88%) Cisco Certification
5 14 (2.88%) DV Cleared
6 13 (2.67%) PMP
7 12 (2.47%) PMI Certification
8 11 (2.26%) CCNA
9 10 (2.06%) MCP
10 9 (1.85%) CISSP
10 9 (1.85%) MCSE
10 9 (1.85%) PRINCE2 Certification
11 7 (1.44%) OCA
11 7 (1.44%) OCP
11 7 (1.44%) Oracle Certification
12 6 (1.23%) CISM
13 5 (1.03%) A+ Certification
13 5 (1.03%) APMP
13 5 (1.03%) CCNP
Quality Assurance & Compliance
1 66 (13.58%) SLA
2 12 (2.47%) ISO/IEC 27001
3 8 (1.65%) GDPR
4 6 (1.23%) PCI DSS
5 5 (1.03%) Government Security Classifications
6 4 (0.82%) PMO
7 3 (0.62%) COBIT
7 3 (0.62%) ISO 22301
7 3 (0.62%) NCSC
7 3 (0.62%) Sarbanes-Oxley
8 2 (0.41%) HMG Security Policy Framework
8 2 (0.41%) ISO/IEC 20000
8 2 (0.41%) QA
9 1 (0.21%) Cyber Essentials
9 1 (0.21%) GxP
9 1 (0.21%) ISO 9001
9 1 (0.21%) PSD2
System Software
1 108 (22.22%) Active Directory
2 32 (6.58%) VMware Infrastructure
3 16 (3.29%) Hyper-V
4 11 (2.26%) Virtual Machines
5 7 (1.44%) Oracle RAC
5 7 (1.44%) vSphere
5 7 (1.44%) XenApp
6 5 (1.03%) Docker
6 5 (1.03%) Virtual Desktop
6 5 (1.03%) VMware ESXi
7 4 (0.82%) XenDesktop
8 2 (0.41%) DFS Replication
8 2 (0.41%) Firmware
8 2 (0.41%) Virtual Servers
8 2 (0.41%) VirtualBox
9 1 (0.21%) Microsoft Virtual Server
9 1 (0.21%) NetIQ eDirectory
9 1 (0.21%) Terminal Services
9 1 (0.21%) VMware NSX
9 1 (0.21%) VMware Workstation
Systems Management
1 51 (10.49%) SCCM
2 15 (3.09%) AirWatch
3 7 (1.44%) Data Guard
3 7 (1.44%) Oracle RMAN
4 4 (0.82%) Microsoft Intune
4 4 (0.82%) Norton AntiVirus
4 4 (0.82%) SCOM
4 4 (0.82%) vCenter Server
5 3 (0.62%) Ansible
5 3 (0.62%) Microsoft Data Protection Manager
5 3 (0.62%) NetBackup
5 3 (0.62%) Opscode Chef
5 3 (0.62%) Puppet
5 3 (0.62%) vRealize
5 3 (0.62%) WSUS
6 2 (0.41%) Systems Management Server (SMS)
7 1 (0.21%) Control-M
7 1 (0.21%) Nagios
7 1 (0.21%) OpenView
7 1 (0.21%) Tivoli Storage Manager
Vendors
1 118 (24.28%) Microsoft
2 67 (13.79%) ServiceNow
3 40 (8.23%) Cisco
4 39 (8.02%) VMware
5 29 (5.97%) Citrix
6 22 (4.53%) HP
7 20 (4.12%) Sony
8 19 (3.91%) IBM
9 18 (3.70%) Ivanti
10 17 (3.50%) Oracle
11 13 (2.67%) Dell
11 13 (2.67%) SAP
12 11 (2.26%) Hitachi
12 11 (2.26%) Remedy
12 11 (2.26%) Sun
13 10 (2.06%) Apple
14 9 (1.85%) Bloomberg
14 9 (1.85%) Reuters
15 8 (1.65%) CheckPoint
16 7 (1.44%) Sybase