The median contractor rate for a Technical Support Analyst was £186 per day in advertised job vacancies during the 3 months to 29 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support Analyst
UK
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 557 599 583
Rank change year-on-year +42 -16  
Contract jobs requiring a Technical Support Analyst 48 49 42
As % of all contract IT jobs advertised in the UK 0.11% 0.091% 0.079%
As % of the Job Titles category 0.11% 0.096% 0.083%
Number of daily rates quoted 29 35 17
Median daily rate £186 £200 £273
Median daily rate % change year-on-year -7.25% -26.60%  
90% offered a daily rate of more than £135 £132 £187
10% offered a daily rate of more than £421 £390 £383
UK excluding London median daily rate £165 £203 £273
% change year-on-year -18.51% -25.68%  
Number of hourly rates quoted 5 8 8
Median hourly rate £15.50 £19.75 £27.00
Median hourly rate % change year-on-year -21.51% -26.85%  
90% offered a hourly rate of more than £12.50 £11.50 £14.16
10% offered a hourly rate of more than £17.90 £29.00 £72.00
UK excluding London median hourly rate £15.50 £11.50 £27.00
% change year-on-year +34.78% -57.40%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42875 51263 50687
As % of all contract IT job vacancies advertised in the UK 94.79% 95.24% 94.83%
Number of daily rates quoted 27839 33245 30600
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £555
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1489 1590 2025
Median hourly rate £18.00 £18.75 £17.50
Median hourly rate % change year-on-year -4.00% +7.14%  
90% offered a hourly rate of more than £11.30 £11.30 £11.00
10% offered a hourly rate of more than £47.50 £47.83 £42.50
UK excluding London median hourly rate £17.50 £19.50 £17.00
% change year-on-year -10.25% +14.70%  

Technical Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Technical Support Analyst in the job title.

Job vacancy trend for Technical Support Analyst in the UK

Technical Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support Analyst.

Contractor daily rate trend for Technical Support Analyst in the UK

Technical Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Technical Support Analyst over the 3 months to 29 March 2017.

Contractor daily rate histogram for Technical Support Analyst in the UK

Technical Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support Analyst.

Contractor hourly rate trend for Technical Support Analyst in the UK

Technical Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +50 46 £188 -6.25% 9
London +36 23 £350 +118.75% 1
East of England +3 7 £159 -33.15%
City of London +2 6 £350 -26.31%
North West +32 5 £140 -65.00%
Manchester +20 4 - -
East Midlands -2 4 £150 -40.00%
South East +6 3 - - 3
Yorkshire - 3 £165 - 2
Cambridgeshire - 3 £140 -
Hertfordshire - 3 £200 -
Cambridge - 3 £140 -
South Yorkshire - 2 £165 - 1
Nottinghamshire - 2 - -
Scotland +26 1 - -
Edinburgh +20 1 - -
West Midlands +12 1 - - 1
Hampshire +11 1 - -
Southampton +4 1 - -
Kegworth - 1 £150 -
Nottingham - 1 - -
Derby - 1 - -
Liverpool - 1 £140 -
Derbyshire - 1 - -
Leicestershire - 1 £150 -
Cardiff - 1 £186 -
South Wales - 1 £186 -
Staffordshire - 1 - -
Merseyside - 1 £140 -
Berkshire - 1 - -

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 March 2017, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support Analyst in the job title.

1 37 (48.68%) Windows
2 34 (44.74%) Microsoft
3 31 (40.79%) Active Directory
4 26 (34.21%) ITIL
5 20 (26.32%) Windows 7
5 20 (26.32%) VMware
5 20 (26.32%) Cisco
6 18 (23.68%) SQL
6 18 (23.68%) MS Excel
7 17 (22.37%) MS Office
7 17 (22.37%) Wireless
8 16 (21.05%) TCP/IP
8 16 (21.05%) VMware Infrastructure
9 14 (18.42%) Windows 10
9 14 (18.42%) SLA
9 14 (18.42%) Finance
10 13 (17.11%) LAN
11 12 (15.79%) Service Management
12 11 (14.47%) ITIL Certification
13 10 (13.16%) Mac OS X
13 10 (13.16%) MS Exchange
13 10 (13.16%) Firewall
13 10 (13.16%) Blackberry
13 10 (13.16%) Blackberry Enterprise Server
13 10 (13.16%) Information Security
13 10 (13.16%) Virtual Desktop
13 10 (13.16%) Root Cause Analysis
13 10 (13.16%) vSphere
13 10 (13.16%) LANDesk
13 10 (13.16%) Problem Management

Technical Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (13.16%) Blackberry Enterprise Server
1 10 (13.16%) MS Exchange
2 3 (3.95%) IBM Notes
3 2 (2.63%) BizTalk Server
3 2 (2.63%) Exchange Server 2010
3 2 (2.63%) JCAPS
3 2 (2.63%) WebSphere
4 1 (1.32%) Exchange Server 2003
4 1 (1.32%) Exchange Server 2007
4 1 (1.32%) Exchange Server 2013
4 1 (1.32%) Skype for Business
Applications
1 18 (23.68%) MS Excel
2 17 (22.37%) MS Office
3 2 (2.63%) MS PowerPoint
Business Applications
1 2 (2.63%) Infor CloudSuite
1 2 (2.63%) Infor CloudSuite Industrial (formerly SyteLine)
1 2 (2.63%) Infor CRM
Cloud Services
1 3 (3.95%) Office 365
Communications & Networking
1 17 (22.37%) Wireless
2 16 (21.05%) TCP/IP
3 13 (17.11%) LAN
4 10 (13.16%) Firewall
5 9 (11.84%) SAN
5 9 (11.84%) WAN
6 8 (10.53%) VPN
7 5 (6.58%) BGP
7 5 (6.58%) Internet
7 5 (6.58%) iSCSI
7 5 (6.58%) OSPF
7 5 (6.58%) Structured Cabling
7 5 (6.58%) VXLAN
8 4 (5.26%) VoIP
9 3 (3.95%) DHCP
9 3 (3.95%) DNS
9 3 (3.95%) Unified Communications
10 2 (2.63%) MPLS
11 1 (1.32%) VLAN
11 1 (1.32%) Wi-Fi
Database & Business Intelligence
1 5 (6.58%) SQL Server
2 4 (5.26%) Relational Database
3 2 (2.63%) BusinessObjects
3 2 (2.63%) DataStage
3 2 (2.63%) DB2
3 2 (2.63%) Informix
3 2 (2.63%) SQL Server Integration Services
4 1 (1.32%) Big Data
4 1 (1.32%) OLAP
4 1 (1.32%) Oracle OLAP
4 1 (1.32%) Oracle OWB
4 1 (1.32%) PowerCenter
4 1 (1.32%) RDBMS
Development Applications
1 3 (3.95%) Team Foundation Server
1 3 (3.95%) Visual Studio
General
1 14 (18.42%) Finance
2 5 (6.58%) Automotive
3 3 (3.95%) Back Office
3 3 (3.95%) Local Government
4 2 (2.63%) Banking
4 2 (2.63%) French Language
4 2 (2.63%) Front Office
4 2 (2.63%) German Language
5 1 (1.32%) Advertising
Libraries, Frameworks & Software Standards
1 4 (5.26%) .NET
1 4 (5.26%) WCF
1 4 (5.26%) Web Services
2 3 (3.95%) HTML
2 3 (3.95%) Java SE
2 3 (3.95%) WPF
2 3 (3.95%) XML
3 2 (2.63%) CSS
3 2 (2.63%) IBM Integration Bus
3 2 (2.63%) jQuery
3 2 (2.63%) SAML
3 2 (2.63%) XSLT
Miscellaneous
1 10 (13.16%) Blackberry
2 9 (11.84%) Data Centre
3 5 (6.58%) Analytical Skills
4 4 (5.26%) iPhone
5 3 (3.95%) Enterprise Storage
5 3 (3.95%) Market Risk
6 2 (2.63%) iPad
6 2 (2.63%) Over-the-Top Content
6 2 (2.63%) Video on Demand
7 1 (1.32%) Computer Science
7 1 (1.32%) Driving Licence
7 1 (1.32%) Fat Client
7 1 (1.32%) NHS
7 1 (1.32%) SWIFT
7 1 (1.32%) Thin Client
7 1 (1.32%) User Experience
7 1 (1.32%) Video Conferencing
Operating Systems
1 37 (48.68%) Windows
2 20 (26.32%) Windows 7
3 14 (18.42%) Windows 10
4 10 (13.16%) Mac OS X
5 7 (9.21%) Windows Server
6 6 (7.89%) Unix
6 6 (7.89%) Windows Server 2012
7 5 (6.58%) Windows Server 2008
8 3 (3.95%) Linux
8 3 (3.95%) Windows 8
9 1 (1.32%) Apple iOS
9 1 (1.32%) Windows Server 2003
Processes & Methodologies
1 26 (34.21%) ITIL
2 12 (15.79%) Service Management
3 10 (13.16%) Information Security
3 10 (13.16%) Problem Management
3 10 (13.16%) Root Cause Analysis
4 7 (9.21%) Migration
5 6 (7.89%) Network Management
6 5 (6.58%) Change Management
6 5 (6.58%) Investment Management
6 5 (6.58%) Release Management
6 5 (6.58%) Service Delivery
7 4 (5.26%) Software Deployment
8 3 (3.95%) Disaster Recovery
8 3 (3.95%) Project Management
8 3 (3.95%) Risk Management
8 3 (3.95%) Software Distribution
9 2 (2.63%) CRM
9 2 (2.63%) ERP
9 2 (2.63%) PRINCE2
9 2 (2.63%) Quality Management
Programming Languages
1 18 (23.68%) SQL
2 6 (7.89%) JavaScript
3 5 (6.58%) C#
3 5 (6.58%) Perl
4 4 (5.26%) PL/SQL
4 4 (5.26%) Shell Script
5 3 (3.95%) PHP
5 3 (3.95%) PowerShell
6 1 (1.32%) Korn
Qualifications
1 11 (14.47%) ITIL Certification
2 5 (6.58%) CCNA
2 5 (6.58%) CCNP
2 5 (6.58%) Cisco Certification
3 4 (5.26%) A+ Certification
3 4 (5.26%) Degree
4 3 (3.95%) Security Cleared
5 2 (2.63%) DBS Check
5 2 (2.63%) ISEB
5 2 (2.63%) MCSE
5 2 (2.63%) Microsoft Certification
6 1 (1.32%) MCITP
6 1 (1.32%) MCP
6 1 (1.32%) MCSA
6 1 (1.32%) SC Cleared
Quality Assurance & Compliance
1 14 (18.42%) SLA
2 2 (2.63%) HL7
2 2 (2.63%) QA
3 1 (1.32%) PMO
System Software
1 31 (40.79%) Active Directory
2 16 (21.05%) VMware Infrastructure
3 10 (13.16%) Virtual Desktop
3 10 (13.16%) vSphere
4 4 (5.26%) Hyper-V
5 3 (3.95%) Microsoft App-V
5 3 (3.95%) Microsoft Virtual Server
5 3 (3.95%) Virtual Servers
6 2 (2.63%) VMware ESX
7 1 (1.32%) Terminal Services
Systems Management
1 8 (10.53%) SCCM
2 2 (2.63%) AirWatch
2 2 (2.63%) Norton AntiVirus
Vendors
1 34 (44.74%) Microsoft
2 20 (26.32%) Cisco
2 20 (26.32%) VMware
3 10 (13.16%) LANDesk
4 7 (9.21%) Oracle
5 6 (7.89%) Palo Alto
6 5 (6.58%) Arista
6 5 (6.58%) Fortinet
6 5 (6.58%) SolarWinds
7 4 (5.26%) IBM
8 3 (3.95%) Calypso
8 3 (3.95%) Citrix
8 3 (3.95%) Dell
8 3 (3.95%) Lotus
8 3 (3.95%) Murex
8 3 (3.95%) NetApp
8 3 (3.95%) Sophis
9 2 (2.63%) Fiorano
9 2 (2.63%) Google
9 2 (2.63%) Sophos