Technical Support Analyst Contracts

Technical Support Analyst
UK

The median Technical Support Analyst daily rate in the UK is £228 according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 546 691 818
Rank change year-on-year +145 +127 -173
Contract jobs requiring a Technical Support Analyst 40 25 37
As % of all contract jobs advertised in the UK 0.092% 0.041% 0.041%
As % of the Job Titles category 0.099% 0.044% 0.043%
Number of daily rates quoted 30 13 26
10th Percentile £174 £150 £152
25th Percentile £187 £158 £180
Median daily rate (50th Percentile) £228 £196 £220
Median % change year-on-year +15.79% -10.69% +35.38%
75th Percentile £339 £373 £373
90th Percentile £345 £395 £475
UK excluding London median daily rate £230 £160 £210
% change year-on-year +43.75% -23.81% +64.22%
Number of hourly rates quoted 7 6 4
10th Percentile £17.15 £14.63 £12.78
25th Percentile £21.25 £16.50 £13.56
Median hourly rate £22.50 £21.11 £15.50
Median % change year-on-year +6.58% +36.19% +3.13%
75th Percentile £23.75 £24.62 £17.44
90th Percentile - £28.44 £18.23
UK excluding London median hourly rate £22.50 £18.00 £14.00
% change year-on-year +25.00% +28.57% -6.85%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,501 57,364 85,821
% of contract IT jobs with a recognized job title 92.76% 94.55% 95.51%
Number of daily rates quoted 26,442 40,011 60,276
10th Percentile £275 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £748 £750 £725
UK excluding London median daily rate £493 £500 £475
% change year-on-year -1.40% +5.26% +11.76%
Number of hourly rates quoted 2,615 1,620 2,120
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.25 £19.33 £15.47
Median hourly rate £35.00 £45.00 £23.00
Median % change year-on-year -22.22% +95.65% -
75th Percentile £60.00 £65.75 £48.75
90th Percentile £72.50 £75.77 £63.00
UK excluding London median hourly rate £36.50 £42.50 £19.50
% change year-on-year -14.12% +117.95% +2.63%

Technical Support Analyst
Job Vacancy Trend

Job postings that featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support Analyst in the UK

Technical Support Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Technical Support Analyst.

Daily rate trend for Technical Support Analyst in the UK

Technical Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Technical Support Analyst over the 6 months to 19 April 2024.

Daily rate histogram for Technical Support Analyst in the UK

Technical Support Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Technical Support Analyst.

Hourly rate trend for Technical Support Analyst in the UK

Technical Support Analyst
Top 11 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +132 38 £228 +14.76% 10
UK excluding London +84 28 £230 +43.75% 7
East of England +27 13 £330 -
London +109 11 £218 +10.70% 3
Midlands +41 7 £225 +50.00%
West Midlands +33 7 £225 +50.00%
South West - 6 £228 - 2
Work from Home +122 2 £248 -32.19% 3
Scotland +37 1 £175 -52.05%
North of England +36 1 - - 3
North West +22 1 - - 3

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 19 April 2024, Technical Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Technical Support Analyst in the job title.

1 20 (50.00%) ITIL
2 18 (45.00%) Social Skills
3 13 (32.50%) Customer Service
3 13 (32.50%) Security Cleared
4 12 (30.00%) Azure
4 12 (30.00%) Microsoft 365
4 12 (30.00%) Windows
5 11 (27.50%) SC Cleared
6 9 (22.50%) Microsoft Intune
7 8 (20.00%) Mac OS
7 8 (20.00%) Android
7 8 (20.00%) Active Directory
8 7 (17.50%) Microsoft
8 7 (17.50%) Microsoft Office
9 6 (15.00%) SAP
9 6 (15.00%) Microsoft Exchange
9 6 (15.00%) LAN
9 6 (15.00%) WAN
9 6 (15.00%) Cisco
9 6 (15.00%) Service Management
9 6 (15.00%) Back Office
9 6 (15.00%) Asset Management
9 6 (15.00%) Problem Management
9 6 (15.00%) ISO/IEC 27001
9 6 (15.00%) Infrastructure Monitoring
9 6 (15.00%) Customer-Centricity
9 6 (15.00%) Batch Scheduling
10 5 (12.50%) Problem-Solving
10 5 (12.50%) Software Asset Management
10 5 (12.50%) Analytical Skills

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (15.00%) Microsoft Exchange
2 1 (2.50%) Apache
2 1 (2.50%) JBoss
2 1 (2.50%) nginx
2 1 (2.50%) SharePoint
2 1 (2.50%) Tomcat
Applications
1 7 (17.50%) Microsoft Office
Business Applications
1 2 (5.00%) FLEXCUBE
2 1 (2.50%) Temenos T24
Cloud Services
1 12 (30.00%) Azure
1 12 (30.00%) Microsoft 365
2 2 (5.00%) Entra ID
2 2 (5.00%) OCI
3 1 (2.50%) AWS
3 1 (2.50%) OneDrive
3 1 (2.50%) WhatsApp
Communications & Networking
1 6 (15.00%) LAN
1 6 (15.00%) WAN
2 4 (10.00%) Firewall
3 2 (5.00%) DNS
4 1 (2.50%) DHCP
Database & Business Intelligence
1 2 (5.00%) Oracle Reports
2 1 (2.50%) RDBMS
2 1 (2.50%) Relational Database
2 1 (2.50%) SQL Server
General
1 18 (45.00%) Social Skills
2 6 (15.00%) Back Office
3 5 (12.50%) Analytical Skills
4 4 (10.00%) Banking
4 4 (10.00%) Finance
5 2 (5.00%) Front Office
6 1 (2.50%) Law
Libraries, Frameworks & Software Standards
1 2 (5.00%) FIX Protocol
2 1 (2.50%) IBM Integration Bus
2 1 (2.50%) Middleware
Miscellaneous
1 4 (10.00%) AS400
2 2 (5.00%) Driving Licence
Operating Systems
1 12 (30.00%) Windows
2 8 (20.00%) Android
2 8 (20.00%) Mac OS
3 3 (7.50%) Linux
3 3 (7.50%) Windows 10
4 2 (5.00%) Apple iOS
4 2 (5.00%) Windows Server
5 1 (2.50%) Red Hat Enterprise Linux
5 1 (2.50%) Unix
5 1 (2.50%) Windows Phone
Processes & Methodologies
1 20 (50.00%) ITIL
2 13 (32.50%) Customer Service
3 6 (15.00%) Asset Management
3 6 (15.00%) Batch Scheduling
3 6 (15.00%) Customer-Centricity
3 6 (15.00%) Infrastructure Monitoring
3 6 (15.00%) Problem Management
3 6 (15.00%) Service Management
4 5 (12.50%) Problem-Solving
4 5 (12.50%) Service Delivery
4 5 (12.50%) Software Asset Management
5 4 (10.00%) Knowledge Management
5 4 (10.00%) Line Management
6 3 (7.50%) Network Management
7 2 (5.00%) Batch Processing
7 2 (5.00%) Business Continuity
7 2 (5.00%) Change Management
7 2 (5.00%) Release Management
8 1 (2.50%) Incident Management
8 1 (2.50%) Server Management
Programming Languages
1 2 (5.00%) SQL
2 1 (2.50%) PowerShell
2 1 (2.50%) Shell Script
Qualifications
1 13 (32.50%) Security Cleared
2 11 (27.50%) SC Cleared
3 4 (10.00%) Cisco Certification
4 2 (5.00%) A+ Certification
4 2 (5.00%) BPSS Clearance
4 2 (5.00%) CCENT
4 2 (5.00%) MCP
Quality Assurance & Compliance
1 6 (15.00%) ISO/IEC 27001
2 1 (2.50%) SLA
System Software
1 8 (20.00%) Active Directory
Systems Management
1 9 (22.50%) Microsoft Intune
2 1 (2.50%) SCCM
Vendors
1 7 (17.50%) Microsoft
2 6 (15.00%) Cisco
2 6 (15.00%) SAP
3 3 (7.50%) Oracle
4 1 (2.50%) Apple
4 1 (2.50%) IBM
4 1 (2.50%) Red Hat
4 1 (2.50%) Temenos