The median contractor rate for a Technical Support Analyst was £350 per day in advertised job vacancies during the 3 months to 26 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support Analyst
UK
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 568 614 606
Rank change year-on-year +46 -8  
Contract jobs requiring a Technical Support Analyst 39 37 35
As % of all contract IT jobs advertised in the UK 0.083% 0.070% 0.063%
As % of the Job Titles category 0.088% 0.073% 0.066%
Number of daily rates quoted 12 20 16
Median daily rate £350 £143 £220
Median daily rate % change year-on-year +145.61% -35.22%  
90% offered a daily rate of more than £140 £120 £137
10% offered a daily rate of more than £443 £358 £388
UK excluding London median daily rate £191 £150 £150
% change year-on-year +27.00% -  
Number of hourly rates quoted 9 3 3
Median hourly rate £12.50 £17.00 £20.00
Median hourly rate % change year-on-year -26.47% -15.00%  
UK excluding London median hourly rate £12.50 £10.50 £20.00
% change year-on-year +19.04% -47.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 44561 50348 53046
As % of all contract IT job vacancies advertised in the UK 94.78% 94.85% 94.84%
Number of daily rates quoted 28813 32834 33338
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £245
10% offered a daily rate of more than £600 £600 £568
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1376 1496 2028
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.42 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £40.00
UK excluding London median hourly rate £17.50 £17.45 £16.00
% change year-on-year +0.28% +9.06%  

Technical Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Technical Support Analyst in the job title.

Job vacancy trend for Technical Support Analyst in the UK

Technical Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support Analyst.

Contractor daily rate trend for Technical Support Analyst in the UK

Technical Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Technical Support Analyst over the 3 months to 26 June 2017.

Contractor daily rate histogram for Technical Support Analyst in the UK

Technical Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support Analyst.

Contractor hourly rate trend for Technical Support Analyst in the UK

Technical Support Analyst
Top 25 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +34 35 £350 +159.25% 27
London -9 15 £350 +159.25% 3
North West +28 9 - - 5
Manchester +18 9 - - 4
South East +29 5 - - 4
City of London -1 4 £250 +108.33%
East Midlands -6 4 £185 - 1
Scotland +35 3 - -
Surrey +7 3 - - 1
West Sussex +22 2 - -
Glasgow +10 2 - -
Nottingham -1 2 £185 -
Nottinghamshire -5 2 £185 - 1
Derbyshire - 2 - -
Derby - 2 - -
Epsom - 2 - -
Hertfordshire -4 1 £450 +400.00% 1
East of England -7 1 £450 +275.00% 4
South West - 1 - - 2
Wiltshire - 1 - - 1
Tadworth - 1 - -
Corsham - 1 - -
Watford - 1 £450 - 1
Greenock - 1 - -
Inverclyde - 1 - -

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 June 2017, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support Analyst in the job title.

1 43 (50.59%) Microsoft
2 42 (49.41%) Windows
3 31 (36.47%) Active Directory
4 29 (34.12%) ITIL
5 28 (32.94%) SQL
6 22 (25.88%) VMware
7 20 (23.53%) Microsoft Office
8 18 (21.18%) Windows 10
8 18 (21.18%) VMware Infrastructure
8 18 (21.18%) Windows 7
8 18 (21.18%) Finance
8 18 (21.18%) Cisco
9 16 (18.82%) Wireless
10 14 (16.47%) SCCM
11 13 (15.29%) LAN
12 12 (14.12%) SLA
12 12 (14.12%) Service Management
13 11 (12.94%) Windows Server 2012
13 11 (12.94%) TCP/IP
13 11 (12.94%) vSphere
14 10 (11.76%) Automotive
14 10 (11.76%) SAN
14 10 (11.76%) Internet
14 10 (11.76%) Office 365
15 9 (10.59%) Data Centre
15 9 (10.59%) Firewall
15 9 (10.59%) WAN
15 9 (10.59%) MS Exchange
15 9 (10.59%) Unix
15 9 (10.59%) Problem Management

Technical Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.59%) MS Exchange
2 8 (9.41%) Blackberry Enterprise Server
3 4 (4.71%) IIS
4 3 (3.53%) Exchange Server 2010
4 3 (3.53%) IBM Notes
4 3 (3.53%) JBoss
4 3 (3.53%) WildFly
5 2 (2.35%) BizTalk Server
5 2 (2.35%) JCAPS
5 2 (2.35%) WebSphere
6 1 (1.18%) Exchange Server 2007
6 1 (1.18%) Exchange Server 2013
6 1 (1.18%) Oracle Workflow
Applications
1 20 (23.53%) Microsoft Office
2 1 (1.18%) Microsoft Excel
2 1 (1.18%) Microsoft PowerPoint
Business Applications
1 1 (1.18%) Global One
1 1 (1.18%) Oracle Applications
1 1 (1.18%) Oracle EBS
1 1 (1.18%) Oracle EBS R12
1 1 (1.18%) Oracle Financials
1 1 (1.18%) Oracle Internet Expenses
1 1 (1.18%) Oracle Procure-to-Pay
Cloud Services
1 10 (11.76%) Office 365
2 3 (3.53%) Microsoft Azure
3 2 (2.35%) Azure Active Directory
4 1 (1.18%) Amazon AWS
Communications & Networking
1 16 (18.82%) Wireless
2 13 (15.29%) LAN
3 11 (12.94%) TCP/IP
4 10 (11.76%) Internet
4 10 (11.76%) SAN
5 9 (10.59%) Firewall
5 9 (10.59%) WAN
6 8 (9.41%) VPN
7 6 (7.06%) BGP
7 6 (7.06%) iSCSI
7 6 (7.06%) OSPF
7 6 (7.06%) Structured Cabling
7 6 (7.06%) VXLAN
8 4 (4.71%) VoIP
9 3 (3.53%) LDAP
9 3 (3.53%) SSH
9 3 (3.53%) Unified Communications
10 1 (1.18%) DNS
10 1 (1.18%) FTP
10 1 (1.18%) SWIFTNet
Database & Business Intelligence
1 7 (8.24%) SQL Server
2 6 (7.06%) Relational Database
3 4 (4.71%) BusinessObjects
4 2 (2.35%) DataStage
4 2 (2.35%) DB2
4 2 (2.35%) Informix
4 2 (2.35%) SQL Server Integration Services
5 1 (1.18%) Big Data
5 1 (1.18%) Oracle BI EE
5 1 (1.18%) Oracle BI Publisher
5 1 (1.18%) Oracle Discoverer
5 1 (1.18%) PowerCenter
5 1 (1.18%) QlikView
5 1 (1.18%) RDBMS
5 1 (1.18%) SQLPlus
Development Applications
1 2 (2.35%) Team Foundation Server
1 2 (2.35%) Visual Studio
2 1 (1.18%) Git (software)
2 1 (1.18%) JDeveloper
General
1 18 (21.18%) Finance
2 10 (11.76%) Automotive
3 5 (5.88%) Back Office
3 5 (5.88%) Banking
3 5 (5.88%) Front Office
4 3 (3.53%) Local Government
5 2 (2.35%) French Language
5 2 (2.35%) German Language
6 1 (1.18%) Advertising
6 1 (1.18%) Billing
Libraries, Frameworks & Software Standards
1 5 (5.88%) HTML
1 5 (5.88%) Web Services
2 4 (4.71%) CSS
3 3 (3.53%) .NET
3 3 (3.53%) Java SE
3 3 (3.53%) jQuery
3 3 (3.53%) Middleware
3 3 (3.53%) XML
4 2 (2.35%) IBM Integration Bus
4 2 (2.35%) SAML
4 2 (2.35%) WCF
4 2 (2.35%) WPF
4 2 (2.35%) XSLT
5 1 (1.18%) AngularJS
5 1 (1.18%) ASP.NET
5 1 (1.18%) ASP.NET MVC
Miscellaneous
1 9 (10.59%) Data Centre
2 8 (9.41%) Analytical Skills
2 8 (9.41%) Blackberry
3 5 (5.88%) Market Risk
4 3 (3.53%) Client/Server
4 3 (3.53%) Enterprise Storage
4 3 (3.53%) Management Information System
5 2 (2.35%) Computer Science
5 2 (2.35%) iPhone
6 1 (1.18%) AS400
6 1 (1.18%) Derivative
6 1 (1.18%) Equities
6 1 (1.18%) Foreign Exchange (FX)
6 1 (1.18%) iPad
6 1 (1.18%) iSeries
6 1 (1.18%) Over-the-Top Content
6 1 (1.18%) PKI
6 1 (1.18%) SWIFT
6 1 (1.18%) Video Conferencing
6 1 (1.18%) Video on Demand
Operating Systems
1 42 (49.41%) Windows
2 18 (21.18%) Windows 10
2 18 (21.18%) Windows 7
3 11 (12.94%) Windows Server 2012
4 9 (10.59%) Unix
5 8 (9.41%) Mac OS X
5 8 (9.41%) Windows Server 2008
6 7 (8.24%) Windows Server
7 6 (7.06%) Linux
8 4 (4.71%) Windows Server 2003
9 3 (3.53%) Windows 8
10 2 (2.35%) Windows XP
11 1 (1.18%) Apple iOS
11 1 (1.18%) Windows 2000 Server
Processes & Methodologies
1 29 (34.12%) ITIL
2 12 (14.12%) Service Management
3 9 (10.59%) Problem Management
4 8 (9.41%) Information Security
4 8 (9.41%) Migration
4 8 (9.41%) Root Cause Analysis
5 7 (8.24%) Release Management
6 6 (7.06%) Investment Management
6 6 (7.06%) Network Management
7 5 (5.88%) Risk Management
7 5 (5.88%) Service Delivery
8 4 (4.71%) Change Management
8 4 (4.71%) Disaster Recovery
8 4 (4.71%) Project Management
8 4 (4.71%) Software Deployment
9 3 (3.53%) Analytics
9 3 (3.53%) Capacity Management
9 3 (3.53%) IT Strategy
9 3 (3.53%) Proactive Monitoring
9 3 (3.53%) Software Distribution
Programming Languages
1 28 (32.94%) SQL
2 9 (10.59%) PowerShell
3 7 (8.24%) JavaScript
4 4 (4.71%) Perl
4 4 (4.71%) PHP
5 3 (3.53%) C#
5 3 (3.53%) Java
5 3 (3.53%) PL/SQL
5 3 (3.53%) Shell Script
6 1 (1.18%) Korn
6 1 (1.18%) VBA
Qualifications
1 8 (9.41%) ITIL Certification
1 8 (9.41%) Microsoft Certification
2 7 (8.24%) CCNA
2 7 (8.24%) Cisco Certification
3 6 (7.06%) CCNP
4 5 (5.88%) MCSA
5 4 (4.71%) A+ Certification
5 4 (4.71%) Degree
5 4 (4.71%) MCSE
5 4 (4.71%) Security Cleared
6 3 (3.53%) ACSP
6 3 (3.53%) HP AIS
6 3 (3.53%) Network+ Certification
6 3 (3.53%) VMware Certified Professional (VCP)
7 2 (2.35%) Computer Science Degree
7 2 (2.35%) ISEB
7 2 (2.35%) MCITP
7 2 (2.35%) MCP
7 2 (2.35%) SC Cleared
8 1 (1.18%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (14.12%) SLA
2 2 (2.35%) HL7
2 2 (2.35%) QA
3 1 (1.18%) PMO
System Software
1 31 (36.47%) Active Directory
2 18 (21.18%) VMware Infrastructure
3 11 (12.94%) vSphere
4 8 (9.41%) Virtual Desktop
5 6 (7.06%) VMware ESXi
6 3 (3.53%) Microsoft App-V
6 3 (3.53%) Microsoft Virtual Server
6 3 (3.53%) Virtual Servers
7 1 (1.18%) Firmware
7 1 (1.18%) Hyper-V
7 1 (1.18%) ISA Server
7 1 (1.18%) Virtual Machines
7 1 (1.18%) XenApp
Systems Management
1 14 (16.47%) SCCM
2 3 (3.53%) NetBackup
3 2 (2.35%) AirWatch
4 1 (1.18%) Control-M
4 1 (1.18%) DameWare
4 1 (1.18%) EMC NetWorker
4 1 (1.18%) Microsoft Clustering
4 1 (1.18%) Norton AntiVirus
4 1 (1.18%) Symantec Endpoint Protection
Vendors
1 43 (50.59%) Microsoft
2 22 (25.88%) VMware
3 18 (21.18%) Cisco
4 8 (9.41%) LANDesk
5 7 (8.24%) Palo Alto
5 7 (8.24%) SolarWinds
5 7 (8.24%) Symantec
6 6 (7.06%) Arista
6 6 (7.06%) Fortinet
7 5 (5.88%) Calypso
7 5 (5.88%) Citrix
7 5 (5.88%) McAfee
7 5 (5.88%) Murex
7 5 (5.88%) Oracle
7 5 (5.88%) Sophis
8 4 (4.71%) HP
8 4 (4.71%) IBM
8 4 (4.71%) NetApp
8 4 (4.71%) Veritas
9 3 (3.53%) Lotus
Manchester, Lancashire
Searchability
Rate: £11 - £16 per hour
Posted: 11 hours ago
Central London / West End
Eaglecliff
Rate: Up to £32,850 per annum c.£125 PAYE per day / £165 Ltd Co per day
Posted: 3 days ago
Dunstable, Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: £300.00 - £350.00 per day
Posted: 5 days ago