Period
to 19 November 2017

The median contractor rate for a Technical Support Analyst was £250 per day in advertised job vacancies during the 6 months to 19 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support Analyst
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 797 812 781
Rank change year-on-year +15 -31 -42
Contract jobs requiring a Technical Support Analyst 78 84 111
As % of all contract IT jobs advertised in the UK 0.077% 0.080% 0.097%
As % of the Job Titles category 0.081% 0.085% 0.10%
Number of daily rates quoted 43 43 50
UK median daily rate £250 £225 £225
Median daily rate % change year-on-year +11.11% - -2.17%
10th Percentile £126 £128 £139
90th Percentile £438 £450 £476
UK excluding London median daily rate £233 £225 £225
% change year-on-year +3.33% - -
Number of hourly rates quoted 11 12 18
UK median hourly rate £13.00 £15.24 £20.75
Median hourly rate % change year-on-year -14.70% -26.55% +21.56%
10th Percentile £11.75 £11.50 £12.94
90th Percentile £20.00 £19.71 £31.00
UK excluding London median hourly rate £12.75 £14.00 £20.00
% change year-on-year -8.93% -30.00% +17.41%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96141 99356 108750
% of contract IT jobs with a recognized job title 94.81% 94.76% 94.89%
Number of daily rates quoted 63392 64835 69190
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £392 £375
% change year-on-year +2.17% +4.41% +3.73%
Number of hourly rates quoted 2869 3292 4137
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.38 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Technical Support Analyst
Job Vacancy Trend

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support Analyst in the UK

Technical Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support Analyst.

Contractor daily rate trend for Technical Support Analyst in the UK

Technical Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Technical Support Analyst over the 6 months to 19 November 2017.

Contractor daily rate histogram for Technical Support Analyst in the UK

Technical Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support Analyst.

Contractor hourly rate trend for Technical Support Analyst in the UK

Technical Support Analyst
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 72 £258 +14.44% 13
UK excluding London +14 43 £233 +3.33% 8
London -25 31 £265 +17.78% 5
South East +10 12 £229 -14.49% 5
North of England +55 11 £125 -48.45%
North West +24 10 £125 -34.64%
Midlands +22 8 £350 +16.67% 2
East of England -13 8 £283 +88.33% 1
East Midlands +13 7 £350 +6.06% 1
South West +7 2 - -
Scotland -7 2 £210 -6.67%
West Midlands +19 1 - - 1
Yorkshire +19 1 - -

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 November 2017, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Technical Support Analyst in the job title.

1 46 (58.97%) Windows
2 39 (50.00%) Microsoft
3 24 (30.77%) Active Directory
4 22 (28.21%) Windows 7
5 20 (25.64%) Office 365
5 20 (25.64%) VMware
6 19 (24.36%) ITIL
7 17 (21.79%) SQL
8 16 (20.51%) Microsoft Office
8 16 (20.51%) Finance
9 15 (19.23%) Windows Server 2012
9 15 (19.23%) VMware Infrastructure
10 13 (16.67%) SCCM
10 13 (16.67%) Windows Server 2008
10 13 (16.67%) Service Management
11 12 (15.38%) MS Exchange
11 12 (15.38%) PowerShell
12 11 (14.10%) Windows 10
12 11 (14.10%) Citrix
12 11 (14.10%) Linux
12 11 (14.10%) Windows Server
13 10 (12.82%) Unix
13 10 (12.82%) SharePoint
13 10 (12.82%) HP
13 10 (12.82%) SLA
14 9 (11.54%) ITSM
14 9 (11.54%) Microsoft Azure
14 9 (11.54%) Retail
15 8 (10.26%) Windows 8
15 8 (10.26%) Wireless

Technical Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (15.38%) MS Exchange
2 10 (12.82%) SharePoint
3 8 (10.26%) JBoss
4 5 (6.41%) IIS
4 5 (6.41%) Skype for Business
4 5 (6.41%) WildFly
5 3 (3.85%) Exchange Server 2010
5 3 (3.85%) MQSeries
5 3 (3.85%) Tomcat
5 3 (3.85%) WebSphere
6 1 (1.28%) Blackberry Enterprise Server
6 1 (1.28%) Exchange Server 2007
6 1 (1.28%) Oracle Workflow
Applications
1 16 (20.51%) Microsoft Office
2 1 (1.28%) Spreadsheet
Business Applications
1 1 (1.28%) Oracle Applications
1 1 (1.28%) Oracle EBS
1 1 (1.28%) Oracle EBS R12
1 1 (1.28%) Oracle Financials
1 1 (1.28%) Oracle Internet Expenses
1 1 (1.28%) Oracle Procure-to-Pay
Cloud Services
1 20 (25.64%) Office 365
2 9 (11.54%) Microsoft Azure
3 3 (3.85%) Azure Active Directory
3 3 (3.85%) Mimecast
4 2 (2.56%) OneDrive
5 1 (1.28%) Adobe Creative Cloud
5 1 (1.28%) Amazon AWS
Communications & Networking
1 8 (10.26%) Internet
1 8 (10.26%) Wireless
2 7 (8.97%) DNS
2 7 (8.97%) Firewall
2 7 (8.97%) LAN
2 7 (8.97%) WAN
3 6 (7.69%) Broadband
3 6 (7.69%) DHCP
3 6 (7.69%) SAN
4 5 (6.41%) 4G
4 5 (6.41%) Skype
4 5 (6.41%) TCP/IP
4 5 (6.41%) Wi-Fi
5 4 (5.13%) LDAP
5 4 (5.13%) SSH
6 3 (3.85%) VLAN
6 3 (3.85%) VPN
7 2 (2.56%) Cisco Wireless
7 2 (2.56%) Intranet
7 2 (2.56%) VoIP
Database & Business Intelligence
1 6 (7.69%) SQL Server
2 1 (1.28%) BusinessObjects
2 1 (1.28%) Data Warehouse
2 1 (1.28%) Oracle BI EE
2 1 (1.28%) Oracle BI Publisher
2 1 (1.28%) Oracle Database
2 1 (1.28%) Oracle Discoverer
2 1 (1.28%) QlikView
2 1 (1.28%) SQLPlus
Development Applications
1 2 (2.56%) Oracle APEX
2 1 (1.28%) Git (software)
2 1 (1.28%) JDeveloper
2 1 (1.28%) JIRA
2 1 (1.28%) Team Foundation Server
2 1 (1.28%) Visual Studio
General
1 16 (20.51%) Finance
2 9 (11.54%) Retail
3 7 (8.97%) Banking
4 6 (7.69%) Automotive
5 4 (5.13%) Telecoms
6 2 (2.56%) Front Office
7 1 (1.28%) Back Office
7 1 (1.28%) Billing
7 1 (1.28%) Manufacturing
Libraries, Frameworks & Software Standards
1 8 (10.26%) Middleware
2 7 (8.97%) .NET
3 6 (7.69%) Web Services
4 4 (5.13%) HTML
5 3 (3.85%) WebSphere MQ
6 1 (1.28%) AngularJS
6 1 (1.28%) ASP.NET
6 1 (1.28%) ASP.NET MVC
6 1 (1.28%) CSS
6 1 (1.28%) WCF
6 1 (1.28%) WPF
6 1 (1.28%) XML
Miscellaneous
1 7 (8.97%) Analytical Skills
1 7 (8.97%) Client/Server
2 3 (3.85%) Mobile App
3 2 (2.56%) EPoS
3 2 (2.56%) Management Information System
4 1 (1.28%) Blackberry
4 1 (1.28%) Computer Science
4 1 (1.28%) e-Learning
4 1 (1.28%) iPad
4 1 (1.28%) iPhone
4 1 (1.28%) Mainframe
4 1 (1.28%) PKI
4 1 (1.28%) Wiki
Operating Systems
1 46 (58.97%) Windows
2 22 (28.21%) Windows 7
3 15 (19.23%) Windows Server 2012
4 13 (16.67%) Windows Server 2008
5 11 (14.10%) Linux
5 11 (14.10%) Windows 10
5 11 (14.10%) Windows Server
6 10 (12.82%) Unix
7 8 (10.26%) Windows 8
8 3 (3.85%) Red Hat Enterprise Linux
8 3 (3.85%) Windows Mobile
8 3 (3.85%) Windows Server 2003
9 2 (2.56%) Windows XP
10 1 (1.28%) Android
10 1 (1.28%) Apple iOS
10 1 (1.28%) Mac OS X
Processes & Methodologies
1 19 (24.36%) ITIL
2 13 (16.67%) Service Management
3 9 (11.54%) ITSM
4 8 (10.26%) Change Management
5 6 (7.69%) Incident Management
6 4 (5.13%) Capacity Management
6 4 (5.13%) Capacity Planning
6 4 (5.13%) Change Control
6 4 (5.13%) Disaster Recovery
6 4 (5.13%) Knowledge Management
6 4 (5.13%) Technical Analysis
7 3 (3.85%) Break/Fix
7 3 (3.85%) Configuration Management
7 3 (3.85%) Desktop Virtualisation
7 3 (3.85%) IT Strategy
7 3 (3.85%) ITIL V3
7 3 (3.85%) Project Management
7 3 (3.85%) Root Cause Analysis
7 3 (3.85%) Software Distribution
8 2 (2.56%) Performance Tuning
Programming Languages
1 17 (21.79%) SQL
2 12 (15.38%) PowerShell
3 7 (8.97%) Java
4 5 (6.41%) JavaScript
5 4 (5.13%) Perl
6 3 (3.85%) C++
6 3 (3.85%) PHP
7 2 (2.56%) C#
7 2 (2.56%) PL/SQL
7 2 (2.56%) Ruby
8 1 (1.28%) C
Qualifications
1 7 (8.97%) Microsoft Certification
2 6 (7.69%) SC Cleared
2 6 (7.69%) Security Cleared
3 5 (6.41%) MCSA
4 4 (5.13%) Degree
5 3 (3.85%) ACSP
5 3 (3.85%) HP AIS
5 3 (3.85%) MCSE
5 3 (3.85%) Network+ Certification
5 3 (3.85%) VMware Certified Professional (VCP)
6 1 (1.28%) CCNA
6 1 (1.28%) Cisco Certification
6 1 (1.28%) Computer Science Degree
6 1 (1.28%) DV Cleared
6 1 (1.28%) ITIL Certification
6 1 (1.28%) MCITP
6 1 (1.28%) MCP
Quality Assurance & Compliance
1 10 (12.82%) SLA
2 1 (1.28%) Data Quality
System Software
1 24 (30.77%) Active Directory
2 15 (19.23%) VMware Infrastructure
3 6 (7.69%) VMware ESXi
3 6 (7.69%) vSphere
4 3 (3.85%) XenDesktop
5 2 (2.56%) Hyper-V
6 1 (1.28%) Firmware
6 1 (1.28%) Microsoft Virtual Server
6 1 (1.28%) Virtual Desktop
6 1 (1.28%) Virtual Machines
6 1 (1.28%) Virtual Servers
6 1 (1.28%) XenApp
Systems Management
1 13 (16.67%) SCCM
2 4 (5.13%) NetBackup
2 4 (5.13%) Symantec Endpoint Protection
3 3 (3.85%) Norton AntiVirus
4 1 (1.28%) AirWatch
4 1 (1.28%) Backup Exec
Vendors
1 39 (50.00%) Microsoft
2 20 (25.64%) VMware
3 11 (14.10%) Citrix
4 10 (12.82%) HP
5 8 (10.26%) McAfee
5 8 (10.26%) Symantec
6 6 (7.69%) Cisco
6 6 (7.69%) Oracle
6 6 (7.69%) ServiceNow
7 5 (6.41%) Apple
7 5 (6.41%) Sophos
8 4 (5.13%) Veritas
9 3 (3.85%) IBM
9 3 (3.85%) LANDesk
9 3 (3.85%) NetApp
9 3 (3.85%) Red Hat
9 3 (3.85%) Veeam
10 2 (2.56%) Google
10 2 (2.56%) Planview
10 2 (2.56%) Zerto