Technical Support Analyst Contracts in England

Technical Support Analyst
UK > England

The median Technical Support Analyst daily rate in England is £228 according to job vacancies posted during the 6 months to 18 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 495 619 737
Rank change year-on-year +124 +118 -118
Contract jobs requiring a Technical Support Analyst 36 21 32
As % of all contract jobs advertised in England 0.099% 0.044% 0.045%
As % of the Job Titles category 0.11% 0.046% 0.048%
Number of daily rates quoted 28 10 24
10th Percentile £179 £131 £152
25th Percentile £202 £151 £190
Median daily rate (50th Percentile) £228 £170 £228
Median % change year-on-year +33.82% -25.27% +30.00%
75th Percentile £345 £206 £380
90th Percentile - £232 £475
UK median daily rate £228 £165 £228
% change year-on-year +37.88% -27.47% +30.00%
Number of hourly rates quoted 5 7 4
10th Percentile - £14.70 £14.90
25th Percentile £21.25 £18.00 £16.25
Median hourly rate £22.50 £21.22 £17.00
Median % change year-on-year +6.03% +24.82% -10.53%
75th Percentile £23.75 £25.88 £17.44
90th Percentile - £28.05 £18.23
UK median hourly rate £22.50 £21.22 £17.00
% change year-on-year +6.03% +24.82% +3.03%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 33,787 45,579 67,163
% of contract IT jobs with a recognized job title 92.76% 94.59% 95.44%
Number of daily rates quoted 22,417 32,381 47,891
10th Percentile £284 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.36%
75th Percentile £644 £663 £644
90th Percentile £750 £760 £744
UK median daily rate £525 £544 £525
% change year-on-year -3.40% +3.52% +9.38%
Number of hourly rates quoted 2,440 1,334 1,845
10th Percentile £12.86 £14.28 £12.50
25th Percentile £16.30 £20.00 £15.50
Median hourly rate £36.92 £44.77 £23.00
Median % change year-on-year -17.54% +94.63% +6.38%
75th Percentile £61.30 £65.00 £49.25
90th Percentile £73.75 £77.00 £64.75
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.27%

Technical Support Analyst
Job Vacancy Trend in England

Job postings that featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support Analyst in England

Technical Support Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Technical Support Analyst in England.

Daily rate trend for Technical Support Analyst in England

Technical Support Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Technical Support Analyst in England over the 6 months to 18 May 2024.

Daily rate histogram for Technical Support Analyst in England

Technical Support Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Technical Support Analyst in England.

Hourly rate trend for Technical Support Analyst in England

Technical Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the England region over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East of England +15 13 £330 - 1
London +98 10 £199 +1.16% 4
Midlands +28 6 £225 +50.00% 1
West Midlands +28 6 £225 +50.00% 1
South West - 6 £228 -
North of England +30 1 £230 +75.57%
North West +21 1 £230 -
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 18 May 2024, Technical Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Technical Support Analyst in the job title.

1 19 (52.78%) ITIL
2 17 (47.22%) Social Skills
3 13 (36.11%) Customer Service
3 13 (36.11%) Security Cleared
4 11 (30.56%) SC Cleared
4 11 (30.56%) Microsoft 365
5 10 (27.78%) Azure
6 9 (25.00%) Microsoft Intune
6 9 (25.00%) Windows
7 8 (22.22%) Mac OS
7 8 (22.22%) Android
8 7 (19.44%) Active Directory
9 6 (16.67%) Service Management
9 6 (16.67%) Microsoft Office
9 6 (16.67%) Cisco
9 6 (16.67%) Microsoft
9 6 (16.67%) Microsoft Exchange
9 6 (16.67%) ISO/IEC 27001
9 6 (16.67%) Customer-Centricity
10 5 (13.89%) Batch Scheduling
10 5 (13.89%) Problem Management
10 5 (13.89%) Asset Management
10 5 (13.89%) Software Asset Management
10 5 (13.89%) Infrastructure Monitoring
10 5 (13.89%) LAN
10 5 (13.89%) WAN
10 5 (13.89%) SAP
10 5 (13.89%) Service Delivery
10 5 (13.89%) Back Office
11 4 (11.11%) Cisco Certification

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (16.67%) Microsoft Exchange
2 1 (2.78%) SharePoint
Applications
1 6 (16.67%) Microsoft Office
Business Applications
1 1 (2.78%) FLEXCUBE
Cloud Services
1 11 (30.56%) Microsoft 365
2 10 (27.78%) Azure
3 1 (2.78%) Entra ID
3 1 (2.78%) OCI
3 1 (2.78%) OneDrive
3 1 (2.78%) WhatsApp
Communications & Networking
1 5 (13.89%) LAN
1 5 (13.89%) WAN
2 3 (8.33%) Firewall
3 1 (2.78%) DHCP
3 1 (2.78%) DNS
Database & Business Intelligence
1 1 (2.78%) Oracle Reports
General
1 17 (47.22%) Social Skills
2 5 (13.89%) Back Office
3 4 (11.11%) Analytical Skills
4 3 (8.33%) Banking
5 2 (5.56%) Finance
5 2 (5.56%) Front Office
6 1 (2.78%) Law
Libraries, Frameworks & Software Standards
1 2 (5.56%) FIX Protocol
Miscellaneous
1 3 (8.33%) AS400
2 2 (5.56%) Driving Licence
Operating Systems
1 9 (25.00%) Windows
2 8 (22.22%) Android
2 8 (22.22%) Mac OS
3 2 (5.56%) Apple iOS
3 2 (5.56%) Linux
3 2 (5.56%) Windows 10
4 1 (2.78%) Windows Phone
Processes & Methodologies
1 19 (52.78%) ITIL
2 13 (36.11%) Customer Service
3 6 (16.67%) Customer-Centricity
3 6 (16.67%) Service Management
4 5 (13.89%) Asset Management
4 5 (13.89%) Batch Scheduling
4 5 (13.89%) Infrastructure Monitoring
4 5 (13.89%) Problem Management
4 5 (13.89%) Service Delivery
4 5 (13.89%) Software Asset Management
5 4 (11.11%) Knowledge Management
5 4 (11.11%) Line Management
5 4 (11.11%) Problem-Solving
6 3 (8.33%) Network Management
7 1 (2.78%) Batch Processing
7 1 (2.78%) Business Continuity
7 1 (2.78%) Change Management
7 1 (2.78%) Release Management
Programming Languages
1 2 (5.56%) SQL
Qualifications
1 13 (36.11%) Security Cleared
2 11 (30.56%) SC Cleared
3 4 (11.11%) Cisco Certification
4 2 (5.56%) A+ Certification
4 2 (5.56%) BPSS Clearance
4 2 (5.56%) CCENT
4 2 (5.56%) MCP
Quality Assurance & Compliance
1 6 (16.67%) ISO/IEC 27001
System Software
1 7 (19.44%) Active Directory
Systems Management
1 9 (25.00%) Microsoft Intune
2 1 (2.78%) SCCM
Vendors
1 6 (16.67%) Cisco
1 6 (16.67%) Microsoft
2 5 (13.89%) SAP
3 1 (2.78%) Apple
3 1 (2.78%) Oracle