Ticket Management Contracts in London

Ticket Management
England > London

The table below provides summary statistics for contract job vacancies advertised in London requiring Ticket Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Ticket Management over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 338 367 452
Rank change year-on-year +29 +85 +107
Contract jobs citing Ticket Management 15 24 41
As % of all contract jobs advertised in London 0.12% 0.13% 0.15%
As % of the Processes & Methodologies category 0.13% 0.15% 0.17%
Number of daily rates quoted 8 23 34
10th Percentile £126 £177 £164
25th Percentile £186 £200 £207
Median daily rate (50th Percentile) £233 £215 £225
Median % change year-on-year +8.14% -4.44% -48.57%
75th Percentile £346 £256 £374
90th Percentile £468 £438 £532
England median daily rate £225 £215 £238
% change year-on-year +4.65% -9.47% -40.63%
Number of hourly rates quoted 1 0 2
10th Percentile - - £21.40
25th Percentile - - £22.00
Median hourly rate £31.00 - £23.50
75th Percentile - - £24.50
90th Percentile - - £24.80
England median hourly rate £18.51 £13.18 £20.64
% change year-on-year +40.44% -36.14% +25.09%

All Process and Methodology Skills
London

Ticket Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 11,564 15,790 24,631
As % of all contract IT jobs advertised in London 92.16% 88.55% 91.11%
Number of daily rates quoted 7,847 11,316 17,711
10th Percentile £350 £338 £375
25th Percentile £440 £450 £475
Median daily rate (50th Percentile) £550 £550 £590
Median % change year-on-year - -6.78% +2.61%
75th Percentile £688 £675 £700
90th Percentile £813 £800 £800
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +2.33%
Number of hourly rates quoted 166 324 278
10th Percentile £16.17 £16.00 £18.59
25th Percentile £22.68 £20.00 £22.53
Median hourly rate £31.67 £29.50 £38.13
Median % change year-on-year +7.36% -22.62% +5.90%
75th Percentile £50.75 £47.56 £62.64
90th Percentile £63.75 £65.93 £76.78
England median hourly rate £29.07 £36.00 £37.50
% change year-on-year -19.25% -4.00% +53.06%

Ticket Management
Job Vacancy Trend in London

Job postings citing Ticket Management as a proportion of all IT jobs advertised in London.

Job vacancy trend for Ticket Management in London

Ticket Management
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Ticket Management in London.

Daily rate trend for Ticket Management in London

Ticket Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Ticket Management in London over the 6 months to 1 May 2025.

Daily rate histogram for Ticket Management in London

Ticket Management
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Ticket Management in London.

Hourly rate trend for Ticket Management in London

Ticket Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Ticket Management within the London region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +7 6 £425 +78.95%
Ticket Management
England

Ticket Management
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (20.00%) Microsoft Exchange
2 2 (13.33%) SharePoint
Applications
1 1 (6.67%) Microsoft Office
Business Applications
1 1 (6.67%) Dynamics CRM
Cloud Services
1 8 (53.33%) Microsoft 365
2 2 (13.33%) Azure
2 2 (13.33%) Power Platform
3 1 (6.67%) Entra ID
3 1 (6.67%) WhatsApp
Communications & Networking
1 3 (20.00%) VPN
2 2 (13.33%) LAN
2 2 (13.33%) Wi-Fi
3 1 (6.67%) Network Security
Development Applications
1 1 (6.67%) JIRA
General
1 10 (66.67%) Social Skills
2 7 (46.67%) Analytical Skills
3 1 (6.67%) Local Government
3 1 (6.67%) Marketing
Job Titles
1 4 (26.67%) Analyst
1 4 (26.67%) Support Engineer
2 2 (13.33%) 1st Line Engineer
2 2 (13.33%) Break Fix Engineer
2 2 (13.33%) Field Engineer
2 2 (13.33%) Field Hardware Engineer
2 2 (13.33%) Hardware Engineer
2 2 (13.33%) Help Desk Analyst
2 2 (13.33%) IT Engineer
2 2 (13.33%) IT Support
2 2 (13.33%) IT Support Engineer
2 2 (13.33%) Repair Engineer
3 1 (6.67%) 2nd Line Support Analyst
3 1 (6.67%) Deskside Technician
3 1 (6.67%) Infrastructure Support
3 1 (6.67%) Infrastructure Support Engineer
3 1 (6.67%) Junior Support Engineer
3 1 (6.67%) Lead
3 1 (6.67%) Mac Engineer
3 1 (6.67%) SOC Analyst
Miscellaneous
1 1 (6.67%) Management Information System
1 1 (6.67%) Onboarding
1 1 (6.67%) Security Operations Centre
1 1 (6.67%) Security Posture
1 1 (6.67%) Self-Motivation
1 1 (6.67%) Social Media
1 1 (6.67%) Video Conferencing
Operating Systems
1 6 (40.00%) Windows
2 4 (26.67%) Apple iOS
3 2 (13.33%) Mac OS
3 2 (13.33%) Mac OS X
3 2 (13.33%) Windows 10
3 2 (13.33%) Windows Server
4 1 (6.67%) Android
Processes & Methodologies
1 7 (46.67%) Customer Service
1 7 (46.67%) Problem-Solving
2 5 (33.33%) ITIL
3 4 (26.67%) Asset Management
3 4 (26.67%) Break/Fix
3 4 (26.67%) ITSM
3 4 (26.67%) Time Management
4 2 (13.33%) Cybersecurity
4 2 (13.33%) Knowledge Transfer
4 2 (13.33%) Migration
4 2 (13.33%) Threat Detection
4 2 (13.33%) User Experience
4 2 (13.33%) Workflow
5 1 (6.67%) CRM
5 1 (6.67%) Incident Management
5 1 (6.67%) Logistics
5 1 (6.67%) Project Management
5 1 (6.67%) Risk Management
5 1 (6.67%) Service Delivery
5 1 (6.67%) User Acceptance Testing
Qualifications
1 2 (13.33%) A+ Certification
1 2 (13.33%) ACSP
1 2 (13.33%) Dell Certification
1 2 (13.33%) SC Cleared
1 2 (13.33%) Security Cleared
Quality Assurance & Compliance
1 2 (13.33%) QA
1 2 (13.33%) SLA
System Software
1 4 (26.67%) Active Directory
Systems Management
1 2 (13.33%) Single Sign-On
2 1 (6.67%) SCCM
Vendors
1 5 (33.33%) Microsoft
2 3 (20.00%) ServiceNow
3 2 (13.33%) Apple
3 2 (13.33%) Dell
3 2 (13.33%) HP
3 2 (13.33%) OneLogin
4 1 (6.67%) Civica