The median annual salary for a Service Desk Manager was £40,000 in advertised job vacancies during the 3 months to 26 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
UK
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 718 799 783
Rank change year-on-year +81 -16  
Permanent jobs requiring a Service Desk Manager 156 134 201
As % of all permanent IT jobs advertised in the UK 0.17% 0.14% 0.18%
As % of the Job Titles category 0.18% 0.14% 0.19%
Number of salaries quoted 135 103 184
Median salary £40,000 £42,500 £42,500
Median salary % change year-on-year -5.88% -  
90% offered a salary of more than £32,500 £32,500 £34,500
10% offered a salary of more than £53,400 £50,000 £55,000
UK excluding London median salary £37,500 £42,000 £40,250
% change year-on-year -10.71% +4.34%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85825 93705 107053
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.53% 96.58%
Number of salaries quoted 70199 79011 88244
Median salary £46,250 £47,500 £45,000
Median salary % change year-on-year -2.63% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £73,000 £70,000 £71,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Manager in the job title.

Job vacancy trend for Service Desk Manager in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager.

Salary trend for Service Desk Manager in the UK

Service Desk Manager
Salary Histogram

The salary distribution of IT jobs citing Service Desk Manager over the 3 months to 26 June 2017.

Salary histogram for Service Desk Manager in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +72 155 £40,000 -5.88% 19
London +29 38 £51,250 +20.58% 8
South East +66 34 £42,000 -11.57% 5
North West -10 31 £37,500 -16.66% 1
Manchester -8 29 £37,500 -16.66% 1
East of England +19 21 £50,000 +9.89% 1
City of London +32 12 £52,500 +10.52% 4
Bedford - 11 £50,000 -
Bedfordshire - 11 £50,000 -
South West -10 10 £36,250 +11.53% 3
Berkshire +23 9 £42,500 - 3
West Midlands +16 9 £42,500 -5.55%
Dorset - 9 £36,250 - 3
Reading +26 8 £42,500 -
Bournemouth - 8 £36,250 - 2
Surrey +36 7 £40,000 +6.66%
Coventry +1 7 £42,500 -17.07%
East Midlands +18 6 £31,500 +14.54% 1
Milton Keynes -11 6 - -
Buckinghamshire -13 6 - -
Yorkshire -15 6 £40,000 -4.76%
East Sussex - 6 £42,000 -
Hampshire - 6 £35,000 - 1
Settle - 6 £40,000 -
North Yorkshire - 6 £40,000 -
Lincolnshire - 5 £31,500 - 1
Lincoln - 5 £31,500 - 1
Cambridgeshire - 5 £45,000 - 1
Woking - 4 £35,000 -
Lewes - 4 £42,000 -

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 June 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Manager in the job title.

1 204 (77.86%) ITIL
2 107 (40.84%) SLA
3 93 (35.50%) Windows
4 83 (31.68%) Service Delivery
5 69 (26.34%) Incident Management
6 63 (24.05%) Microsoft
7 59 (22.52%) Active Directory
8 58 (22.14%) ITIL Certification
9 46 (17.56%) Service Management
10 42 (16.03%) Microsoft Office
11 40 (15.27%) Line Management
12 37 (14.12%) Problem Management
12 37 (14.12%) Office 365
13 35 (13.36%) Performance Management
13 35 (13.36%) MS Exchange
14 34 (12.98%) Windows 7
14 34 (12.98%) People Management
15 32 (12.21%) Windows Server
16 30 (11.45%) Finance
17 27 (10.31%) Telecoms
18 26 (9.92%) ITSM
19 25 (9.54%) Coaching
20 23 (8.78%) Mentoring
21 22 (8.40%) Windows Server 2012
21 22 (8.40%) ServiceNow
21 22 (8.40%) Cisco
21 22 (8.40%) Citrix
22 21 (8.02%) VMware
22 21 (8.02%) Service Desk Management
23 20 (7.63%) ITIL V3

Service Desk Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (13.36%) MS Exchange
2 14 (5.34%) Exchange Server 2007
3 12 (4.58%) Exchange Server 2003
4 9 (3.44%) Exchange Server 2010
5 8 (3.05%) CMS
6 5 (1.91%) Exchange Server 2013
6 5 (1.91%) SharePoint
7 2 (0.76%) Blackberry Enterprise Server
8 1 (0.38%) Skype for Business
Applications
1 42 (16.03%) Microsoft Office
2 9 (3.44%) Microsoft Excel
3 4 (1.53%) Microsoft PowerPoint
Business Applications
1 10 (3.82%) Remedy ITSM
2 2 (0.76%) Dynamics AX
2 2 (0.76%) Dynamics CRM
2 2 (0.76%) SAP Oil and Gas
3 1 (0.38%) Maximo
3 1 (0.38%) Siebel CRM
Cloud Services
1 37 (14.12%) Office 365
2 15 (5.73%) Microsoft Azure
3 10 (3.82%) IaaS
4 6 (2.29%) SaaS
5 1 (0.38%) PaaS
Communications & Networking
1 12 (4.58%) VoIP
2 9 (3.44%) WAN
2 9 (3.44%) Wireless
3 8 (3.05%) Firewall
3 8 (3.05%) LAN
3 8 (3.05%) TCP/IP
4 7 (2.67%) CTI
4 7 (2.67%) DNS
5 6 (2.29%) Cisco IPT
5 6 (2.29%) IP Telephony
6 5 (1.91%) VPN
7 4 (1.53%) Remote Desktop
8 3 (1.15%) Wi-Fi
9 2 (0.76%) 3G
9 2 (0.76%) ADSL
9 2 (0.76%) Broadband
9 2 (0.76%) ISDN
9 2 (0.76%) Skype
10 1 (0.38%) Internet
Database & Business Intelligence
1 14 (5.34%) SQL Server
2 3 (1.15%) SQL Server 2008
3 1 (0.38%) Data Warehouse
General
1 30 (11.45%) Finance
2 27 (10.31%) Telecoms
3 12 (4.58%) Back Office
4 6 (2.29%) Games
4 6 (2.29%) Retail
5 5 (1.91%) Banking
5 5 (1.91%) Marketing
6 4 (1.53%) Law
7 3 (1.15%) Electronics
7 3 (1.15%) Legal
7 3 (1.15%) Manufacturing
8 2 (0.76%) French Language
8 2 (0.76%) Publishing
9 1 (0.38%) Advertising
9 1 (0.38%) Automotive
Libraries, Frameworks & Software Standards
1 1 (0.38%) X-Windows
Miscellaneous
1 12 (4.58%) Management Information System
2 9 (3.44%) Analytical Skills
2 9 (3.44%) Greenfield Project
3 7 (2.67%) IVR
4 4 (1.53%) Blackberry
5 3 (1.15%) User Experience
6 2 (0.76%) Data Centre
6 2 (0.76%) EPoS
6 2 (0.76%) Video Conferencing
7 1 (0.38%) CMDB
7 1 (0.38%) Digital Signage
7 1 (0.38%) Driving Licence
7 1 (0.38%) Fat Client
7 1 (0.38%) NHS
7 1 (0.38%) Smartphone
7 1 (0.38%) Thin Client
7 1 (0.38%) Virtual Team
Operating Systems
1 93 (35.50%) Windows
2 34 (12.98%) Windows 7
3 32 (12.21%) Windows Server
4 22 (8.40%) Windows Server 2012
5 19 (7.25%) Windows Server 2008
6 15 (5.73%) Windows Server 2003
7 11 (4.20%) Windows 10
8 9 (3.44%) Windows 8
9 7 (2.67%) Mac OS X
10 5 (1.91%) Apple iOS
10 5 (1.91%) Linux
11 3 (1.15%) Android
12 2 (0.76%) Windows XP
13 1 (0.38%) Mac OS
Processes & Methodologies
1 204 (77.86%) ITIL
2 83 (31.68%) Service Delivery
3 69 (26.34%) Incident Management
4 46 (17.56%) Service Management
5 40 (15.27%) Line Management
6 37 (14.12%) Problem Management
7 35 (13.36%) Performance Management
8 34 (12.98%) People Management
9 26 (9.92%) ITSM
10 25 (9.54%) Coaching
11 23 (8.78%) Mentoring
12 21 (8.02%) Service Desk Management
13 20 (7.63%) Change Management
13 20 (7.63%) ITIL V3
14 17 (6.49%) Continuous Improvement
15 15 (5.73%) Time Management
16 14 (5.34%) Workflow
17 13 (4.96%) Stakeholder Management
18 12 (4.58%) Performance Monitoring
19 11 (4.20%) Workflow Management
Programming Languages
1 3 (1.15%) SQL
2 1 (0.38%) C
Qualifications
1 58 (22.14%) ITIL Certification
2 13 (4.96%) Degree
2 13 (4.96%) ITIL Foundation Certificate
3 4 (1.53%) MCSE
3 4 (1.53%) Microsoft Certification
4 2 (0.76%) JNCIA
4 2 (0.76%) MCDST
4 2 (0.76%) MCITP
4 2 (0.76%) Security Cleared
5 1 (0.38%) CCNA
5 1 (0.38%) Cisco Certification
5 1 (0.38%) Computer Science Degree
5 1 (0.38%) MCP
5 1 (0.38%) MCSA
5 1 (0.38%) SC Cleared
Quality Assurance & Compliance
1 107 (40.84%) SLA
2 4 (1.53%) ISO/IEC 27001
3 2 (0.76%) ISO/IEC 20000
4 1 (0.38%) ISO 9001
4 1 (0.38%) Sarbanes-Oxley
System Software
1 59 (22.52%) Active Directory
2 17 (6.49%) Hyper-V
3 4 (1.53%) XenApp
4 3 (1.15%) VMware Infrastructure
5 2 (0.76%) Citrix Presentation Server
5 2 (0.76%) Terminal Services
5 2 (0.76%) VMware ESXi
5 2 (0.76%) vSphere
5 2 (0.76%) XenServer
Systems Management
1 8 (3.05%) SCCM
2 4 (1.53%) Microsoft Intune
3 2 (0.76%) Backup Exec
3 2 (0.76%) NetBackup
4 1 (0.38%) Norton AntiVirus
Vendors
1 63 (24.05%) Microsoft
2 22 (8.40%) Cisco
2 22 (8.40%) Citrix
2 22 (8.40%) ServiceNow
3 21 (8.02%) VMware
4 11 (4.20%) Remedy
5 7 (2.67%) Apple
6 5 (1.91%) Mitel
7 4 (1.53%) Freshdesk
7 4 (1.53%) MobileIron
7 4 (1.53%) Salesforce.com
8 3 (1.15%) Juniper
9 2 (0.76%) Concur
9 2 (0.76%) HP
9 2 (0.76%) SAP
9 2 (0.76%) Toshiba
10 1 (0.38%) OpenText
10 1 (0.38%) Polycom
10 1 (0.38%) Progress
10 1 (0.38%) Snow
Bournemouth, Dorset
Bluetownonline
Salary: £50000 - £55000 per annum
Posted: 3 hours ago
Bournemouth, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £32500 - £40000 per annum + training & benefits
Posted: 4 days ago
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: Yesterday
City, London
Parallel Consulting
Salary: £60000 - £65000 per annum + excellent benefits
Posted: 2 days ago
London
Water Aid
Salary: £36,000
Posted: 10 days ago
Lincoln, Lincolnshire
Senitor Associates
Salary: £35000 per annum + 10-25% bonus
Posted: 4 days ago
Huntingdon, Cambridgeshire
Senitor Associates
Posted: 5 days ago
Poole, Dorset
Reflex Computer Recruitment
Salary: £28000 per annum + Bens
Posted: 4 days ago
London
Hays Specialist Recruitment Ltd
Salary: £35000.00 - £385000.00 per annum
Posted: 11 days ago
Bracknell, Berkshire
Global Technology Solutions Ltd
Salary: £38000 - £40000 per annum
Posted: 5 days ago
Bracknell, Berkshire
Roc Search
Salary: £35000 - £40000 per annum
Posted: 5 days ago
City, London
Red10
Salary: £65000 - £75000 per annum
Posted: 5 days ago
Kidlington, Oxfordshire
Thames Valley Police
Salary: £53,276 per annum plus excellent benefits
Posted: 12 days ago
London
Red10
Salary: £65000 - £75000 per annum
Posted: 5 days ago
Salford
Robert Walters UK
Salary: £35000 - £40000 per annum
Posted: 12 days ago
Bracknell, Berkshire
Sally Salon Services
Posted: 18 days ago
Southampton
aap3
Salary: £35000 - £40000 per annum + benefits
Posted: 27 days ago
City of London
Deerfoot IT Resources Ltd
Salary: £50000 - £55000 per annum + Bonus, Pens, PrivMed, Life (x4)
Posted: 25 days ago