Period
to 23 November 2017

The median annual salary for a Service Desk Manager was £42,500 in advertised job vacancies during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 946 1006 911
Rank change year-on-year +60 -95 +52
Permanent jobs requiring a Service Desk Manager 243 233 397
As % of all permanent IT jobs advertised in the UK 0.13% 0.12% 0.18%
As % of the Job Titles category 0.14% 0.13% 0.19%
Number of salaries quoted 222 196 347
UK median annual salary £42,500 £40,250 £43,500
Median salary % change year-on-year +5.59% -7.47% +8.75%
10th Percentile £31,250 £30,000 £32,300
90th Percentile £62,375 £53,750 £57,500
UK excluding London median annual salary £37,500 £40,000 £40,000
% change year-on-year -6.25% - +6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172559 183130 209788
% of permanent IT jobs with a recognized job title 95.79% 96.48% 96.46%
Number of salaries quoted 138476 153185 174290
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Service Desk Manager
Job Vacancy Trend

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Manager in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager.

Salary trend for Service Desk Manager in the UK

Service Desk Manager
Salary Histogram

The salary distribution of IT jobs citing Service Desk Manager over the 6 months to 23 November 2017.

Salary histogram for Service Desk Manager in the UK

Service Desk Manager
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +63 226 £42,500 - 11
UK excluding London -4 135 £37,500 -6.25% 6
London +70 107 £47,500 +5.56% 5
South East +24 49 £45,000 +5.88% 5
North of England +9 35 £35,000 -12.50%
Yorkshire +32 18 £35,000 -
North West -16 17 £37,500 -16.67%
Midlands +15 14 £31,500 -24.10% 1
South West -2 14 £29,250 -16.43%
East Midlands +30 10 £31,500 +3.28% 1
East of England +1 7 £50,000 +14.94%
Wales +9 6 £52,500 +50.00%
Scotland -17 6 £38,750 +25.00%
West Midlands +8 4 £30,000 -29.41%
Channel Islands - 4 £59,000 -

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 November 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Manager in the job title.

1 176 (72.43%) ITIL
2 102 (41.98%) Windows
3 88 (36.21%) Microsoft
4 75 (30.86%) Service Delivery
5 70 (28.81%) SLA
6 62 (25.51%) Active Directory
7 59 (24.28%) ITIL Certification
8 50 (20.58%) Incident Management
9 44 (18.11%) Microsoft Office
10 42 (17.28%) Office 365
11 41 (16.87%) Service Management
12 40 (16.46%) Finance
12 40 (16.46%) Windows 7
13 36 (14.81%) Service Desk Management
14 34 (13.99%) Mentoring
15 33 (13.58%) Windows Server
16 32 (13.17%) ITSM
17 29 (11.93%) Problem Management
18 28 (11.52%) Windows 10
18 28 (11.52%) Line Management
19 25 (10.29%) Change Management
20 23 (9.47%) VMware
20 23 (9.47%) Coaching
20 23 (9.47%) People Management
21 22 (9.05%) Management Information System
22 21 (8.64%) MS Exchange
22 21 (8.64%) Windows Server 2008
23 20 (8.23%) Continuous Improvement
24 17 (7.00%) ITIL V3
24 17 (7.00%) Legal

Service Desk Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (8.64%) MS Exchange
2 5 (2.06%) Exchange Server 2013
3 3 (1.23%) Exchange Server 2010
4 2 (0.82%) SharePoint
5 1 (0.41%) CMS
5 1 (0.41%) Skype for Business
Applications
1 44 (18.11%) Microsoft Office
2 5 (2.06%) Microsoft Excel
3 3 (1.23%) Microsoft PowerPoint
3 3 (1.23%) MS Visio
Business Applications
1 4 (1.65%) Remedy ITSM
2 2 (0.82%) Dynamics CRM
3 1 (0.41%) Maximo
3 1 (0.41%) Siebel CRM
Cloud Services
1 42 (17.28%) Office 365
2 15 (6.17%) Microsoft Azure
3 7 (2.88%) IaaS
4 5 (2.06%) PaaS
5 2 (0.82%) SaaS
6 1 (0.41%) Google Cloud Platform
Communications & Networking
1 11 (4.53%) VoIP
2 9 (3.70%) Firewall
3 8 (3.29%) VPN
4 7 (2.88%) DNS
5 6 (2.47%) Internet
5 6 (2.47%) WAN
5 6 (2.47%) Wi-Fi
6 5 (2.06%) LAN
6 5 (2.06%) TCP/IP
7 4 (1.65%) 3G
7 4 (1.65%) ADSL
7 4 (1.65%) Broadband
8 3 (1.23%) SMS
9 2 (0.82%) NetScaler
9 2 (0.82%) Structured Cabling
9 2 (0.82%) Unified Communications
10 1 (0.41%) Cisco IPT
10 1 (0.41%) DHCP
10 1 (0.41%) Skype
10 1 (0.41%) VLAN
Database & Business Intelligence
1 5 (2.06%) SQL Server
2 1 (0.41%) Data Warehouse
Development Applications
1 1 (0.41%) JIRA
General
1 40 (16.46%) Finance
2 17 (7.00%) Legal
3 15 (6.17%) Law
4 11 (4.53%) Advertising
4 11 (4.53%) Retail
5 5 (2.06%) Banking
5 5 (2.06%) Telecoms
6 2 (0.82%) Games
7 1 (0.41%) Automotive
7 1 (0.41%) Back Office
7 1 (0.41%) Billing
7 1 (0.41%) Electronics
7 1 (0.41%) Investment Banking
Miscellaneous
1 22 (9.05%) Management Information System
2 15 (6.17%) Analytical Skills
3 12 (4.94%) Driving Licence
4 6 (2.47%) Blackberry
5 3 (1.23%) Fat Client
5 3 (1.23%) Thin Client
5 3 (1.23%) User Experience
6 2 (0.82%) Clustering
6 2 (0.82%) CMDB
6 2 (0.82%) iSeries
6 2 (0.82%) PKI
7 1 (0.41%) Data Centre
7 1 (0.41%) Foreign Exchange (FX)
7 1 (0.41%) iPad
7 1 (0.41%) PlayStation
7 1 (0.41%) PMI
7 1 (0.41%) Social Media
7 1 (0.41%) Virtual Team
7 1 (0.41%) Xbox
Operating Systems
1 102 (41.98%) Windows
2 40 (16.46%) Windows 7
3 33 (13.58%) Windows Server
4 28 (11.52%) Windows 10
5 21 (8.64%) Windows Server 2008
6 16 (6.58%) Windows Server 2012
7 7 (2.88%) Windows 8
8 6 (2.47%) Mac OS X
9 3 (1.23%) Unix
9 3 (1.23%) Windows Server 2003
10 2 (0.82%) Apple iOS
11 1 (0.41%) Android
11 1 (0.41%) Linux
11 1 (0.41%) Windows XP
Processes & Methodologies
1 176 (72.43%) ITIL
2 75 (30.86%) Service Delivery
3 50 (20.58%) Incident Management
4 41 (16.87%) Service Management
5 36 (14.81%) Service Desk Management
6 34 (13.99%) Mentoring
7 32 (13.17%) ITSM
8 29 (11.93%) Problem Management
9 28 (11.52%) Line Management
10 25 (10.29%) Change Management
11 23 (9.47%) Coaching
11 23 (9.47%) People Management
12 20 (8.23%) Continuous Improvement
13 17 (7.00%) ITIL V3
14 16 (6.58%) Project Management
15 15 (6.17%) Performance Management
16 12 (4.94%) Process Improvement
17 10 (4.12%) Time Management
18 8 (3.29%) CRM
18 8 (3.29%) Stakeholder Management
Programming Languages
1 6 (2.47%) PowerShell
2 4 (1.65%) SQL
3 1 (0.41%) C
Qualifications
1 59 (24.28%) ITIL Certification
2 11 (4.53%) Degree
3 10 (4.12%) Microsoft Certification
4 4 (1.65%) MCSA
4 4 (1.65%) MCSE
5 2 (0.82%) CCNA
5 2 (0.82%) Cisco Certification
5 2 (0.82%) DBS Check
5 2 (0.82%) MCDST
5 2 (0.82%) MCITP
6 1 (0.41%) ITIL Foundation Certificate
6 1 (0.41%) MCP
6 1 (0.41%) MCTS
6 1 (0.41%) PMI Certification
6 1 (0.41%) PRINCE2 Certification
Quality Assurance & Compliance
1 70 (28.81%) SLA
2 6 (2.47%) QA
3 1 (0.41%) ISO/IEC 20000
System Software
1 62 (25.51%) Active Directory
2 13 (5.35%) Hyper-V
3 10 (4.12%) XenApp
4 9 (3.70%) VMware Infrastructure
5 5 (2.06%) Microsoft App-V
6 3 (1.23%) BitLocker
7 2 (0.82%) Citrix Presentation Server
7 2 (0.82%) Terminal Services
7 2 (0.82%) Virtual Desktop
7 2 (0.82%) XenServer
8 1 (0.41%) Xen
8 1 (0.41%) XenDesktop
Systems Management
1 4 (1.65%) SCCM
2 2 (0.82%) SCDPM
2 2 (0.82%) SCOM
2 2 (0.82%) SCVMM
3 1 (0.41%) Norton AntiVirus
3 1 (0.41%) SAP Afaria
3 1 (0.41%) Systems Management Server (SMS)
3 1 (0.41%) vCenter Server
Vendors
1 88 (36.21%) Microsoft
2 23 (9.47%) VMware
3 16 (6.58%) Citrix
4 13 (5.35%) Cisco
5 10 (4.12%) Apple
5 10 (4.12%) Mitel
5 10 (4.12%) ServiceNow
6 8 (3.29%) Remedy
7 7 (2.88%) HP
8 6 (2.47%) Avaya
9 3 (1.23%) Bloomberg
9 3 (1.23%) Capita
9 3 (1.23%) Reuters
9 3 (1.23%) Symantec
10 2 (0.82%) IBM
10 2 (0.82%) Intel
10 2 (0.82%) Peregrine
10 2 (0.82%) Polycom
10 2 (0.82%) Salesforce.com
10 2 (0.82%) Sophos