The median annual salary for a Service Desk Manager was £45,000 in advertised job vacancies during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Service Desk Manager
UK
Rank 741 780 749
Rank change year-on-year +39 -31  
Permanent jobs requiring a Service Desk Manager 108 166 207
As % of all permanent IT jobs advertised in the UK 0.13% 0.16% 0.20%
As % of the Job Titles category 0.13% 0.17% 0.20%
Number of salaries quoted 97 147 185
Median salary £45,000 £47,500 £42,000
Median salary % change year-on-year -5.26% +13.09%  
90% offered a salary of more than £32,500 £35,000 £34,000
10% offered a salary of more than £65,000 £55,800 £55,000
UK excluding London median salary £37,500 £45,000 £40,000
% change year-on-year -16.66% +12.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 80634 98831 101724
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.35% 96.64%
Number of salaries quoted 66904 82761 83046
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Manager in the job title.

Job vacancy trend for Service Desk Manager in the UK

Service Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager.

Salary trend for Service Desk Manager in the UK

Service Desk Manager
Salary Histogram

The salary distribution of IT jobs citing Service Desk Manager over the 3 months to 23 March 2017.

Salary histogram for Service Desk Manager in the UK

Service Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 104 £45,000 -5.26% 11
London +59 54 £51,250 +7.89% 4
South East +59 18 £40,000 -17.52% 3
West Midlands +23 13 £33,750 -30.76% 1
City of London +36 12 £47,500 - 2
Warwickshire +36 11 £33,750 -38.63% 1
Leamington Spa - 11 £33,750 - 1
Surrey +44 7 £52,500 +31.25%
Buckinghamshire +22 6 - -
Milton Keynes +4 6 - -
North West -22 6 £37,500 - 2
Croydon - 6 £50,000 -
Yorkshire +20 5 £37,500 -10.71%
East of England +33 4 £41,935 -20.12% 1
Manchester -26 4 £37,500 -6.25% 1
Kingston Upon Thames - 4 £38,870 -
Hampshire +22 3 £36,500 -6.41% 1
West Yorkshire +19 2 £35,000 -16.66%
South West +18 2 £41,250 +3.12%
Wakefield +5 2 £35,000 -12.50%
East Midlands +4 2 £31,500 -10.00%
West End of London - 2 £60,000 -
Cambridgeshire - 2 £41,935 - 1
Cheshire - 2 £38,750 - 1
Derbyshire - 2 £31,500 -
Staffordshire - 2 £30,500 -
North Yorkshire - 2 £40,000 -
Settle - 2 £40,000 -
Portsmouth - 2 £36,500 -
Lichfield - 2 £30,500 -

Service Desk Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 23 March 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Manager in the job title.

1 155 (75.24%) ITIL
2 73 (35.44%) Service Delivery
3 69 (33.50%) SLA
4 57 (27.67%) Windows
5 49 (23.79%) Incident Management
6 42 (20.39%) Problem Management
7 41 (19.90%) Microsoft
7 41 (19.90%) MS Excel
8 38 (18.45%) ITIL Certification
9 35 (16.99%) Service Management
9 35 (16.99%) Finance
10 31 (15.05%) Performance Management
11 29 (14.08%) MS Office
12 28 (13.59%) Windows 7
12 28 (13.59%) Line Management
13 26 (12.62%) Coaching
14 24 (11.65%) Active Directory
15 23 (11.17%) Service Desk Management
15 23 (11.17%) ITIL V3
15 23 (11.17%) Windows Server
16 21 (10.19%) Office 365
16 21 (10.19%) Mentoring
17 19 (9.22%) Continuous Improvement
17 19 (9.22%) MS Exchange
18 18 (8.74%) Project Management
19 15 (7.28%) Telecoms
19 15 (7.28%) Change Management
19 15 (7.28%) Degree
20 14 (6.80%) Time Management
20 14 (6.80%) Microsoft Azure

Service Desk Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (9.22%) MS Exchange
2 9 (4.37%) Exchange Server 2010
3 6 (2.91%) Exchange Server 2013
4 5 (2.43%) Exchange Server 2007
5 4 (1.94%) SharePoint
6 3 (1.46%) CMS
7 2 (0.97%) Exchange Server 2003
Applications
1 41 (19.90%) MS Excel
2 29 (14.08%) MS Office
3 8 (3.88%) MS PowerPoint
4 2 (0.97%) MS Visio
Business Applications
1 4 (1.94%) SAP Oil and Gas
2 2 (0.97%) Dynamics NAV
3 1 (0.49%) Dynamics AX
Cloud Services
1 21 (10.19%) Office 365
2 14 (6.80%) Microsoft Azure
3 3 (1.46%) Amazon AWS
3 3 (1.46%) SaaS
Communications & Networking
1 9 (4.37%) Wireless
2 8 (3.88%) Firewall
2 8 (3.88%) VoIP
2 8 (3.88%) WAN
3 7 (3.40%) LAN
4 5 (2.43%) CTI
4 5 (2.43%) DNS
5 3 (1.46%) TCP/IP
5 3 (1.46%) VPN
6 2 (0.97%) IP Telephony
6 2 (0.97%) ISDN
6 2 (0.97%) Wi-Fi
7 1 (0.49%) Internet
7 1 (0.49%) Remote Desktop
Database & Business Intelligence
1 9 (4.37%) SQL Server
2 2 (0.97%) SQL Server 2008
Development Applications
1 1 (0.49%) JIRA
General
1 35 (16.99%) Finance
2 15 (7.28%) Telecoms
3 12 (5.83%) Banking
4 9 (4.37%) Legal
5 7 (3.40%) Marketing
6 6 (2.91%) Back Office
7 5 (2.43%) Manufacturing
8 4 (1.94%) Electronics
8 4 (1.94%) Law
9 3 (1.46%) French Language
10 2 (0.97%) Retail
11 1 (0.49%) Advertising
11 1 (0.49%) Games
11 1 (0.49%) Publishing
Libraries, Frameworks & Software Standards
1 2 (0.97%) .NET
2 1 (0.49%) Software Packaging
Miscellaneous
1 11 (5.34%) Analytical Skills
2 7 (3.40%) Management Information System
3 5 (2.43%) IVR
4 3 (1.46%) Fat Client
4 3 (1.46%) Thin Client
4 3 (1.46%) User Experience
5 1 (0.49%) Blackberry
5 1 (0.49%) Computer Science
5 1 (0.49%) Data Centre
5 1 (0.49%) Data Protection Act
5 1 (0.49%) Digital Signage
5 1 (0.49%) EPoS
5 1 (0.49%) Freedom of Information
5 1 (0.49%) NHS
5 1 (0.49%) Tandem
5 1 (0.49%) Video Conferencing
5 1 (0.49%) Virtual Team
Operating Systems
1 57 (27.67%) Windows
2 28 (13.59%) Windows 7
3 23 (11.17%) Windows Server
4 9 (4.37%) Windows Server 2012
5 7 (3.40%) Windows Server 2008
6 6 (2.91%) Apple iOS
6 6 (2.91%) Mac OS X
6 6 (2.91%) Windows 10
7 5 (2.43%) Android
8 2 (0.97%) Linux
8 2 (0.97%) Windows 8
8 2 (0.97%) Windows Server 2003
9 1 (0.49%) Mac OS
Processes & Methodologies
1 155 (75.24%) ITIL
2 73 (35.44%) Service Delivery
3 49 (23.79%) Incident Management
4 42 (20.39%) Problem Management
5 35 (16.99%) Service Management
6 31 (15.05%) Performance Management
7 28 (13.59%) Line Management
8 26 (12.62%) Coaching
9 23 (11.17%) ITIL V3
9 23 (11.17%) Service Desk Management
10 21 (10.19%) Mentoring
11 19 (9.22%) Continuous Improvement
12 18 (8.74%) Project Management
13 15 (7.28%) Change Management
14 14 (6.80%) Stakeholder Management
14 14 (6.80%) Time Management
15 13 (6.31%) ITSM
16 10 (4.85%) Operations Management
16 10 (4.85%) People Management
17 9 (4.37%) Performance Monitoring
Programming Languages
1 8 (3.88%) SQL
2 2 (0.97%) C#
2 2 (0.97%) Java
2 2 (0.97%) PowerShell
3 1 (0.49%) C
Qualifications
1 38 (18.45%) ITIL Certification
2 15 (7.28%) Degree
3 10 (4.85%) ITIL Foundation Certificate
4 6 (2.91%) MCP
5 5 (2.43%) MCSE
5 5 (2.43%) Microsoft Certification
6 4 (1.94%) SC Cleared
6 4 (1.94%) Security Cleared
7 3 (1.46%) MCSA
8 1 (0.49%) BPSS Clearance
8 1 (0.49%) MCDST
8 1 (0.49%) MCITP
8 1 (0.49%) Six Sigma Black Belt
Quality Assurance & Compliance
1 69 (33.50%) SLA
2 6 (2.91%) ISO/IEC 27001
3 2 (0.97%) ISO 9000
3 2 (0.97%) QA
4 1 (0.49%) ISO 9001
System Software
1 24 (11.65%) Active Directory
2 5 (2.43%) VMware Infrastructure
3 4 (1.94%) Terminal Services
4 3 (1.46%) Hyper-V
5 2 (0.97%) XenApp
6 1 (0.49%) VMware ESX
Systems Management
1 6 (2.91%) SCCM
2 4 (1.94%) Microsoft Intune
3 1 (0.49%) Backup Exec
3 1 (0.49%) NetBackup
Vendors
1 41 (19.90%) Microsoft
2 13 (6.31%) VMware
3 10 (4.85%) Cisco
4 8 (3.88%) Citrix
4 8 (3.88%) ServiceNow
5 4 (1.94%) SAP
6 3 (1.46%) Apple
6 3 (1.46%) Mitel
6 3 (1.46%) NetApp
7 2 (0.97%) Google
7 2 (0.97%) HP
7 2 (0.97%) Juniper
7 2 (0.97%) Salesforce.com
7 2 (0.97%) Toshiba
8 1 (0.49%) Atlassian
8 1 (0.49%) iManage
8 1 (0.49%) LANDesk
8 1 (0.49%) MobileIron
8 1 (0.49%) Polycom
8 1 (0.49%) Progress
Cambridgeshire
Greywood Associates Limited
Salary: £40000 - £50000 per annum + Benefits
Posted: 2 days ago
Leamington Spa
Spectrum IT
Salary: £32000 - £35500 per annum + benefits, training & progression
Posted: 8 days ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £30000 - £40000 per annum + benefits
Posted: 3 days ago
Crawley, West Sussex
Comtecs
Salary: £275 - £300 Per Day
Posted: 6 days ago
City of London
Hays Specialist Recruitment Ltd
Salary: £45000.00 - £50000.00 per annum + Excellent Benefits
Posted: 17 days ago
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: 5 days ago
Manchester, Lancashire
FT Select
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago
London
Computer Futures
Salary: £55000 - £656000 per annum + competitive
Posted: 22 days ago
London
Michael Page Technology
Salary: £50000 - £60000 per annum + Bonus + benefits
Posted: 8 days ago
Warrington
Cathcart Associates
Salary: £27000 - £33000 per annum
Posted: 8 days ago
Crawley
Think IT Recruitment Limted
Salary: £45000 - £55000 per annum + Benefits
Posted: 15 days ago