Service Desk Manager Jobs

Service Desk Manager
UK

The median Service Desk Manager salary in the UK is £52,500 per year, according to job vacancies posted during the 6 months leading to 1 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 593 769 859
Rank change year-on-year +176 +90 +172
Permanent jobs requiring a Service Desk Manager 99 127 130
As % of all permanent jobs advertised in the UK 0.19% 0.13% 0.13%
As % of the Job Titles category 0.21% 0.14% 0.14%
Number of salaries quoted 83 101 119
10th Percentile £37,500 £32,500 £37,700
25th Percentile £42,500 £41,250 £41,875
Median annual salary (50th Percentile) £52,500 £50,000 £49,000
Median % change year-on-year +5.00% +2.04% -2.00%
75th Percentile £60,000 £62,500 £60,000
90th Percentile £67,500 £77,500 £72,500
UK excluding London median annual salary £50,000 £47,500 £46,581
% change year-on-year +5.26% +1.97% +3.51%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 46,902 93,183 95,132
% of permanent jobs with a recognized job title 90.12% 94.62% 91.53%
Number of salaries quoted 27,275 66,883 59,840
10th Percentile £30,000 £28,500 £32,500
25th Percentile £42,000 £38,500 £45,000
Median annual salary (50th Percentile) £57,500 £52,777 £60,000
Median % change year-on-year +8.95% -12.04% -
75th Percentile £75,000 £71,250 £81,250
90th Percentile £97,500 £90,000 £100,000
UK excluding London median annual salary £52,000 £50,000 £52,500
% change year-on-year +4.00% -4.76% +5.00%

Service Desk Manager
Job Vacancy Trend

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Manager in the UK

Service Desk Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Manager.

Salary trend for Service Desk Manager in the UK

Service Desk Manager
Salary Histogram

Salary distribution for jobs citing Service Desk Manager over the 6 months to 1 May 2025.

Salary histogram for Service Desk Manager in the UK

Service Desk Manager
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +154 99 £52,500 +4.74% 19
UK excluding London +195 75 £50,000 +5.26% 15
South East +133 35 £55,000 -8.33% 6
Work from Home +199 31 £55,000 -8.33% 3
London +97 24 £61,250 -5.77% 8
North of England +68 15 £50,000 +4.71% 2
Midlands +89 14 £50,000 +58.73%
South West +92 10 £47,500 +5.56% 3
West Midlands +57 8 £48,750 -12.95%
North West +32 8 £51,250 +11.25% 1
East Midlands +52 6 £50,000 +58.73%
Yorkshire +57 5 £55,000 +14.58% 1
North East - 2 £29,250 -
East of England +51 1 - - 4

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 May 2025, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Manager in the job title.

1 69 (69.70%) ITIL
2 48 (48.48%) Service Delivery
3 44 (44.44%) Microsoft 365
4 41 (41.41%) ITSM
5 36 (36.36%) Microsoft
5 36 (36.36%) Social Skills
6 33 (33.33%) Azure
7 28 (28.28%) Problem Management
8 27 (27.27%) Service Management
9 25 (25.25%) Windows
9 25 (25.25%) Customer Service
10 23 (23.23%) SLA
10 23 (23.23%) Incident Management
10 23 (23.23%) Continuous Improvement
11 22 (22.22%) Problem-Solving
12 21 (21.21%) Active Directory
13 20 (20.20%) ITIL Certification
14 18 (18.18%) Process Improvement
14 18 (18.18%) Degree
15 16 (16.16%) AWS
16 15 (15.15%) Mentoring
16 15 (15.15%) Change Management
17 13 (13.13%) Asset Management
17 13 (13.13%) Coaching
17 13 (13.13%) Windows 10
17 13 (13.13%) ServiceNow
18 12 (12.12%) JIRA
18 12 (12.12%) Customer-Centricity
19 11 (11.11%) Inclusion and Diversity
19 11 (11.11%) Configuration Management

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (8.08%) IIS
2 5 (5.05%) Microsoft Exchange
3 2 (2.02%) nginx
3 2 (2.02%) SharePoint
Applications
1 11 (11.11%) Microsoft Office
Cloud Services
1 44 (44.44%) Microsoft 365
2 33 (33.33%) Azure
3 16 (16.16%) AWS
4 9 (9.09%) SaaS
5 4 (4.04%) Entra ID
6 3 (3.03%) IBM Cloud
7 2 (2.02%) Amazon CloudWatch
7 2 (2.02%) AWS CloudTrail
8 1 (1.01%) Google Workspace
Communications & Networking
1 4 (4.04%) TCP/IP
1 4 (4.04%) VLAN
1 4 (4.04%) VoIP
2 2 (2.02%) Network Security
3 1 (1.01%) DHCP
3 1 (1.01%) DNS
3 1 (1.01%) Firewall
3 1 (1.01%) VPN
Database & Business Intelligence
1 8 (8.08%) SQL Server
2 2 (2.02%) Amazon RDS
2 2 (2.02%) MariaDB
Development Applications
1 12 (12.12%) JIRA
General
1 36 (36.36%) Social Skills
2 11 (11.11%) Inclusion and Diversity
3 8 (8.08%) Finance
4 6 (6.06%) Analytical Skills
4 6 (6.06%) Law
5 4 (4.04%) Legal
6 3 (3.03%) Presentation Skills
6 3 (3.03%) Retail
6 3 (3.03%) Telecoms
7 2 (2.02%) Organisational Skills
8 1 (1.01%) Health Technology
8 1 (1.01%) Public Sector
Libraries, Frameworks & Software Standards
1 8 (8.08%) .NET
2 1 (1.01%) Web Services
Miscellaneous
1 9 (9.09%) Management Information System
1 9 (9.09%) Private Cloud
2 8 (8.08%) Client/Server
2 8 (8.08%) Onboarding
3 4 (4.04%) CCTV
3 4 (4.04%) Driving Licence
4 2 (2.02%) CMDB
4 2 (2.02%) iPhone
4 2 (2.02%) Legacy Systems
5 1 (1.01%) Data Protection Act
5 1 (1.01%) Self-Motivation
Operating Systems
1 25 (25.25%) Windows
2 13 (13.13%) Windows 10
3 6 (6.06%) Mac OS
4 3 (3.03%) Windows Server
5 1 (1.01%) Android
5 1 (1.01%) Apple iOS
5 1 (1.01%) Linux
Processes & Methodologies
1 69 (69.70%) ITIL
2 48 (48.48%) Service Delivery
3 41 (41.41%) ITSM
4 28 (28.28%) Problem Management
5 27 (27.27%) Service Management
6 25 (25.25%) Customer Service
7 23 (23.23%) Continuous Improvement
7 23 (23.23%) Incident Management
8 22 (22.22%) Problem-Solving
9 18 (18.18%) Process Improvement
10 15 (15.15%) Change Management
10 15 (15.15%) Mentoring
11 13 (13.13%) Asset Management
11 13 (13.13%) Coaching
12 12 (12.12%) Customer-Centricity
13 11 (11.11%) Configuration Management
14 10 (10.10%) Information Security
14 10 (10.10%) People Management
15 8 (8.08%) Information Security Management
15 8 (8.08%) ISMS
Programming Languages
1 1 (1.01%) PowerShell
1 1 (1.01%) SQL
Qualifications
1 20 (20.20%) ITIL Certification
2 18 (18.18%) Degree
3 5 (5.05%) Azure Certification
4 3 (3.03%) DBS Check
5 2 (2.02%) BPSS Clearance
6 1 (1.01%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 23 (23.23%) SLA
2 4 (4.04%) ISO/IEC 27001
3 2 (2.02%) QA
4 1 (1.01%) PMO
System Software
1 21 (21.21%) Active Directory
Systems Management
1 2 (2.02%) Microsoft Intune
Vendors
1 36 (36.36%) Microsoft
2 13 (13.13%) ServiceNow
3 8 (8.08%) Cisco
3 8 (8.08%) Oracle
4 5 (5.05%) Meraki
5 4 (4.04%) LogicMonitor
5 4 (4.04%) SolarWinds
5 4 (4.04%) Sun
6 3 (3.03%) Apple
6 3 (3.03%) IBM
6 3 (3.03%) Salesforce
6 3 (3.03%) Veeam
7 2 (2.02%) Intapp
8 1 (1.01%) Google