151 to 175 of 584 Service Delivery Jobs in England

global infrastructure environment spanning multiple sites. You'll lead a team of engineers while also managing offshore resource, ensuring high levels of service delivery across the business. You'll be central to everything from incident management and support through to project delivery and cloud transformation , with real … offshore resource Own incident and problem management , acting as the escalation point through to resolution Deliver reliable infrastructure support across multiple global sites Drive service delivery standards and continuous improvement Lead and contribute to infrastructure projects , including cloud migration Oversee hardware, systems, networks, and core IT services Collaborate ...

Service Assurance Analyst Location: Office-based – London Hours: Monday – Friday, 9am – 5pm Salary: £45,000 - £48,000 Role Overview The Service Assurance Analyst is responsible for providing advanced technical support and maintaining service stability across business-critical systems. The role ensures incidents and service requests … resolved efficiently while maintaining high levels of service availability and end-user satisfaction. The role involves diagnosing complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management Act as the primary owner ...

summary The Senior Office of Data & Analytics (ODA) Delivery Manager is an important role as the Trust leads up to and delivers the Electronic Patient Record implementation. The Senior ODA Delivery Manager will play in integral role in the prioritisation, planning and delivery of the Office … Data & Analytics work in alignment with the Trust's strategic priorities. The Senior ODA Delivery Manager will work with senior colleagues to identify and refine key requirements. This post will then negotiate and agree priorities amongst the ODA's Extended SLT. The Senior ODA Delivery Manager will take ...

Technology is recruiting a NOC Team Leader for a growing managed services organisation in Bolton. This role is focused on people, process, and service delivery within a Network Operations environment, not technical leadership. The Role You'll take ownership of the day-to-day running … operations (tickets, incidents, escalations) Drive SLA performance and structured processes Improve customer experience and communication Ensure smooth handovers and operational continuity Produce operational and service reports Embed best practices and support new tools/systems Skills & Experience Experience in a NOC, MSP, ISP, or service operations environment Proven ...

This is an exciting opportunity for an exceptional, experienced AV Team Lead to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Primary point of contact … onsite for our client. Staff leadership and mentorship to the onsite team/s and rota. Provide comprehensive reporting to the service delivery and account manager. Providing a senior level of technical support at the point of escalation. Operational Coordination between proAV teams including the technical helpdesk, field ...

Reporting directly to the Chief Operating Officer, the successful candidate will lead the strategic development of technology, digital transformation, cybersecurity, infrastructure, data governance, and service delivery across a multi-site environment. The organisation is seeking an individual capable of operating both strategically and operationally — someone who can influence … senior leadership and governance level while also ensuring the delivery of a robust, secure, and high-performing IT function that supports teaching, learning, operations, safeguarding, and engagement across the wider community. This appointment comes at an exciting stage of the organisation’s evolution, with significant appetite for innovation, digital ...

Reporting directly to the Chief Operating Officer, the successful candidate will lead the strategic development of technology, digital transformation, cybersecurity, infrastructure, data governance, and service delivery across a multi-site environment. The organisation is seeking an individual capable of operating both strategically and operationally - someone who can influence … senior leadership and governance level while also ensuring the delivery of a robust, secure, and high-performing IT function that supports teaching, learning, operations, safeguarding, and engagement across the wider community. This appointment comes at an exciting stage of the organisation's evolution, with significant appetite for innovation, digital ...

Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: IT Service Desk Manager Supplier & ServiceNow Product Owner (EU) Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Desk Manager to join our dynamic IT team on a full-time, permanent … days per week. This role is pivotal to how IT services are delivered across the organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major ...

skills - ideally have worked in a regulated environment and be happy to work in a small team. Need to have an indepth knowledge of Service Transition/Service Introduction - may well suit someone who is at the start of their Service Transition/Service Introduction/… Service Delivery Career. Must have communication and written skills and be able to talk to multiple teams across the business - eg technology, procurement and legal. Potential for a long term engagement. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse ...

Capgemini is looking for a Business Relationship Manager to work in Manchester. This role involves managing service delivery in a hybrid working environment and requires strong communication skills to collaborate with key stakeholders. The ideal candidate should have a proven track record in service delivery, maintain ...

umbrella and contractor payroll technology, supporting the UK temporary labour market at scale. The business is recognised for its compliant payroll solutions, strong customer service culture and robust systems designed for high-volume contractor engagement. With a reputation built on service quality, compliance and operational excellence, the organisation … solutions Own the customer onboarding and post-implementation experience, ensuring high adoption and satisfaction Act as a senior client contact during implementation and early service delivery Apply strong knowledge of UK payroll legislation and umbrella payroll compliance Support accurate system configuration for high-volume and batch payment payroll ...

journey of services within larger teams and on more complex services based on evidence of user needs and organisational outcomes. Directly lead the service design of our complex, risky and interdependent new digital products, and services, working in multidisciplinary teams to identify, understand and validate through prototyping, opportunities … amended service processes and technologies, including working across multiple product teams concurrently to deliver services end to end from discovery to live. Contributing to service design and the creation of standards, guidance, and style patterns, contributing to developing the service design community, embedding service design standards ...

Cyber Security Operations Centre, supporting a growing mid-market and enterprise client base. This role sits at the intersection of security operations leadership, service delivery, and technical credibility. Youll be responsible for the day-to-day effectiveness of the CSOC, the development of a 24/7 analyst … senior escalation point, providing calm, informed leadership during incidents and out-of-hours situations. What you will be doing: Owning CSOC service performance, ensuring KPIs, SLAs and security standards are consistently met. Leading, developing and mentoring a client specific SOC team, including oversight of shift leaders and analyst capability. ...

Location: Sutton Coutenay, Abingdon Salary: £28,000 - £30,000 We are looking for an organised and proactive Service Delivery Coordinator to join ourProjectsTeam. You will playa central rolein planning, tracking, and coordinating IT and telephony projects across a diverse client base, ensuring on-time, on-budget delivery ...

Senior Delivery Manager – Digital Transformation Manchester or London (Hybrid) Salary: £65,000-£80,000 (depending on experience) We’re working with a well-established digital transformation consultancy delivering complex, high-impact programmes across the UK public sector. Their work spans healthcare, defence, environment, and digital government, focused on building … take ownership of delivering complex digital projects, working closely with clients and internal teams to ensure high-quality outcomes. This is a hands-on delivery role where you’ll be embedded in agile teams, while also managing stakeholders, risks, and overall delivery performance. You’ll be responsible ...

client is seeking a Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich, offering a salary of £30,000. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests … resolved efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support * Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. * Log, categorise, and prioritise tickets in line with agreed SLAs. * Provide ...

shape, standardise and scale a multi-location IT environment that supports both office and warehouse operations. Responsibilities: Own IT operations, infrastructure, assets and service delivery across all locations. Lead/develop a team of IT Managers and distributed support teams. Standardise service levels and embed structured ITIL … competitive salary band International exposure within the UK and EU operations Full budget ownership and strategic influence Autonomy to modernise infrastructure, security and service delivery You'll own IT across multiple countries in a business where technology drives growth. This isn’t steady-state, it’s scale, investment ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis on Hull and the surrounding areas. If you're a Business Development Manager with experience within … cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

portfolio. You will own the end-to-end lifecycle of 200300 active client contracts, working closely with Customer Services, Customer Success, Sales, Finance, and Service Delivery teams. This is a fast-paced, detail-driven role that requires confidence, structure, and the ability to take ownership while knowing when … alignment to services delivered, and commercial consistency Actively flag pricing anomalies, margin erosion, or contractual risks Contract Changes & Variations (c. 10%) Manage contract variations, service changes, and amendments throughout the contract lifecycle Ensure all changes are accurately documented, approved, and reflected across systems Query Management & Resolution (c. ...

function into a modern, high-performing technology operation. You will take ownership of a complex enterprise estate and play a central role in improving service delivery, strengthening operational maturity, and supporting a wider digital transformation roadmap. Working closely with senior leadership, you’ll have the autonomy, backing … incident management, and improved vendor accountability, while coaching and developing the existing team to move from a reactive support culture to a more proactive service-led approach. As stability improves, you’ll play a key role in delivering priority areas of the wider digital transformation programme, supporting cloud migration ...

sponsorship and mandate to deliver change An organisation that is investing seriously in AI, technology and innovation The opportunity to shape the future of service delivery, not just support it A competitive executive salary reflecting the seniority and impact of the role How to Apply This … rare opportunity for an established innovation leader to shape the future of legal service delivery at scale. Confidential conversations are welcomed for candidates who have already operated at senior level and are ready to make a lasting impact. Please apply directly online, and if your application is successful ...

recognised for combining deep payroll and legislative expertise with robust, scalable systems that support complex contractor engagement at volume. With a strong reputation for service quality, compliance and innovation, the organisation continues to grow through operational excellence and client-centric delivery. The Role This is a senior Payroll/… sector. The role does not involve running payroll. You will act as the operational and subject-matter lead for client onboarding, implementation and ongoing service delivery, ensuring customers fully adopt and maximise the platform while operating compliantly and efficiently. Reporting into senior leadership, you will oversee structured implementations ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you have a passion for sales with experience within the Industrial Services … cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

consistent, high-quality technical support aligned to SLAs and business outcomes. Working closely with Customer Success Architects, support teams, and clients, you’ll lead service performance reporting, manage escalations, and drive continuous improvement across the support experience. This role acts as the operational owner of the client support journey. … Ensuring clarity, consistency, and excellence in service delivery. What you will deliver In your first 6 to 12 months, you will: Own the operational support experience for assigned customers, acting as their single point of contact and ensuring continuity from onboarding onwards Build trusted relationships, lead service reviews ...

individual who enjoys building strong client relationships and driving account growth. Working within a collaborative commercial team, you will manage existing client accounts, support service delivery, and identify opportunities to expand business within a fast-paced managed services and technology environment. Duties & Responsibilities Manage a portfolio of clients … strong client relationships to support retention and growth Identify upselling and cross-selling opportunities within existing accounts Collaborate with internal teams to ensure smooth service delivery Prepare quotes and maintain accurate CRM and pipeline records What Experience is Required At least 2 years' experience in account management, sales ...