176 to 200 of 584 Service Delivery Jobs in England

Operations function. This role bridges technical execution and operational management, driving the team away from reactive support toward structured, process-driven, and resilient service delivery. Key Responsibilities Provide direct line management for the Operations team and Service Desk Lead Build, develop, and structure a high-performing operational department … clear expectations around delivery, behaviours, accountability, and standards Conduct performance reviews, coaching, 1:1s, and development planning Own the day-to-day delivery of reliable, secure, and consistent IT operations Ensure service uptime, availability, and performance across the estate Define, implement, and enforce ITIL-aligned operational processes ...

organisation’s operational and financial objectives. Sitting within the Chief of Staff function, the role focuses on vendor governance, relationship management, financial oversight, and service performance monitoring. The Vendor Manager acts as the central point of coordination between business stakeholders, vendors, and internal functions such as procurement, finance, risk … works closely with the procurement team during vendor selection, contract negotiation, and renewals. The primary focus is on ensuring vendors deliver value, meet service expectations, and operate in alignment with the organisation’s operational, regulatory, and financial requirements. Why You Will Love It Here!: Flexibility: Hybrid Work Model Your ...

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the service desk channels Use service monitoring tools to aid problem-solving … service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and coordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. ...

Customer Service Advisor/Customer Support Agent An exciting opportunity for a Customer Service Advisor/Customer Support Agent to deliver high-quality customer service and technical support within a hybrid contact centre, providing professional, empathetic and solution-focused support to customers. If youve also worked … following roles, wed also like to hear from you: Customer Service Representative, Contact Centre Agent, Technical Support Advisor, Call Centre Agent SALARY: £25,235 per annum + Benefits LOCATION: Hybrid Working from Home and 2 Days per Week from the office in Thame, Oxfordshire JOB TYPE: Full-Time, Permanent ...

Field Service and Support Technician Bromsgrove £29,000 - £33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across multiple … environments? This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering ...

high-security, fast-paced public-sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long-term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance … skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi-layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security ...

leading gaming company seeks a Head of Service Management in Manchester to lead the strategic delivery of ITSM capabilities. You will drive service operations, ensure efficient service delivery, and champion a service-oriented culture. The ideal candidate will have significant senior level experience ...

ability to innovate, modernize, and support services that provide patient care/assistance. The position will be at the forefront of contributing to the delivery of a professional, proactive customer focused service. The post holder will provide administration and co-ordination within IT Operations using Techshop and the ITSM … that the logistical requirements of IT Equipment is maintained (orders, site and location, required equipment) to ensure efficiency of installations for planned\unplanned work. Delivery and if required, installation of IT equipment which requires minimum technical setup such as mice, keyboard, headset,camera, monitor or that have been prior ...

that enhance our capabilities. Champion initiatives that elevate efficiency, reliability, and sustainability through groundbreaking engineering solutions and forward thinking maintenance approaches. Oversee comprehensive project delivery, maximise resource effectiveness, and align maintenance and investment strategies with ambitious business objectives. Partner with senior leadership to revolutionise building operations and grow asset … enhance our capabilities. Champion initiatives that elevate efficiency, reliability, and sustainability through ground-breaking engineering solutions and forward thinking maintenance approaches. Oversee comprehensive project delivery, maximise resource effectiveness, and align maintenance and investment strategies with ambitious business objectives. Partner with senior leadership to revolutionise building operations and amplify asset ...

business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Please note: All applicants must to be willing to work from the Manchester Office on occasion to attend training … later than 9am as well as being willing to cover the 8am - 4pm as needed. Responsibilities: Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid problem solving and service delivery Use automation where possible to support the automatic ...

Service Portfolio Architect – Managed Print & Document Services Location: Reading, Nottingham or Manchester (hybrid working out of one of these locations) Salary: £70,000 – £80,000 + £6,000 Car Allowance Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection … Employee Referral program and many more Shape the Future of Managed Print & Document Services We are looking for a commercially minded and technically strong Service Portfolio Architect to join a growing team focused on Managed Print & Document Services (MPDS). This is a high-impact opportunity for someone ...

social, community, and societal impact.## Partner Manager – EU & UKFor more than 25 years, Ciena has been the global leader in high‐speed connectivity, enabling service providers, enterprises, and public sector organizations to build adaptive networks that meet the demands of a digital, AI‐driven world. Ciena’s technology forms … cloud services to autonomous systems and next‐generation applications.Ciena is hiring two Partner Management Analysts to help shape, govern, and continuously improve the service partner ecosystem across the Europe, Middle East, and Africa (EMEA) region. This high‐impact role sits at the heart of Ciena’s service execution ...

Service Desk Analyst Are you an IT support professional who thrives on solving problems and delivering exceptional customer service? We are working with a well-established organisation looking for a Service Desk Analyst to join their IT Service Delivery team. This is a fantastic opportunity … Active Directory, VPNs, mobile devices, and CRM systems Ensuring excellent communication and regular updates to end users What we’re looking for: Strong customer service and communication skills Experience working in a service desk or IT support environment Familiarity with ITIL processes A proactive and positive attitude with ...

Role: Service Desk Team Lead Location: Whalley (On-site initially, hybrid available further down the line) Salary: £30,000 – £35,000 (depending on experience) A growing Managed Service Provider is looking for a hands-on Service Desk Team Lead to join their close-knit team. This … into a leadership role while still remaining technically involved on a day-to-day basis. You’ll play a key role in supporting the service desk function, mentoring a junior engineer, and ensuring a high level of service delivery across a varied client base. The Role ...

join our ICT Department. This role plays a key part in managing and supporting cloud and on-premise systems that are critical to service delivery across a multi-site organisation. You’ll work closely with colleagues, partners and suppliers to ensure systems are secure, reliable and continually improving. … system maintenance, upgrades, patching, backups and configuration reviews. Diagnose, troubleshoot and resolve incidents, problems and outages to minimise disruption. Work collaboratively with the ICT Service Desk, internal teams, external partners and suppliers. Support the rollout, testing and evaluation of new technologies and systems. Implement and maintain security best practices ...

Service Coordinator West Bromwich (Hybrid ) Full Time, Permanent £24,500 - £25,500 Benefits Are you a highly organised, detail driven Service Coordinator ready for your next challenge within a global business? Whether you are early in your career or already experienced in scheduling and coordination, this … workplace solutions company. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The role As a Service Coordinator you will be responsible for ensuring the efficient scheduling and deployment ...

Service Desk Lead/Manager Trafford Park | On-site | £40,000 + benefits | Career-defining opportunity This is not your typical support role. It is your chance to lead, shape and transform IT service delivery in a growing, multi-site UK business with over £90m turnover … that changes your career. Whats in it for you? Step into a leadership role without needing years of management experience Own and shape the Service Desk function from the ground up Work directly with a forward-thinking Head of Technology and fractional CIO Get exposure to IT transformation, service ...

Service Administrator West Bromwich (Hybrid ) Full Time, Permanent £24,500 - £25,500 Benefits Are you a highly organised, detail driven Service Administrator ready for your next challenge within a global business? Whether you are early in your career or already experienced in scheduling and coordination, this … workplace solutions company. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The r ole As a Service Administrator you will be responsible for ensuring the efficient scheduling ...

Role: Service Desk Team Lead Location: Whalley/Clitheroe (On-site initially, hybrid available further down the line) Salary: £30,000 £35,000 (depending on experience) A growing Managed Service Provider is looking for a hands-on Service Desk Team Lead to join their close-knit team. … into a leadership role while still remaining technically involved on a day-to-day basis. Youll play a key role in supporting the service desk function, mentoring a junior engineer, and ensuring a high level of service delivery across a varied client base. The Role ...

Integration & Automation Manager - Technology and Sustainability Azure API Management Our global construction client is looking for an experienced hands-on delivery manager who focused on Integration & Automation to join their technology and sustainability team. Essential Skills A background of technical experience in delivering quantifiable business outcomes using Integration … levels in the Business. Experience in Vendor, Contract and Process Ownership Continuous improvement, training, measurement. A focus on sustainability An understanding of IT service delivery models Basic project management experience. Good communication skills Desirable Skills Has worked in the construction sector Role Duties Provide technical expertise and experience ...

thing. We're seeking a dynamic, enthusiastic individual to lead our IT Engineering Team. Reporting to the Managing Director, you'll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical … expertise, customer service excellence and people management to drive continual improvement across the team. About the role: Act as the senior technical escalation point for complex IT, telecoms, cloud, and network issues. Oversee RMM dashboards, patching, AV, alerts, automation and compliance related maintenance. Ensure best practice configuration, security ...

Overview The IT Infrastructure and Operations Manager leads the delivery, performance, and continuous improvement of IT services across the organisation. This is a hands-on leadership role requiring strong technical expertise across infrastructure, cloud (Azure/M365/SaaS), networking, and end-user services. The role combines strategic oversight … with day-to-day accountability for service performance, while providing technical leadership across the IT estate. Working closely with the IT Director, the role supports the development and execution of the Infrastructure and Operations roadmap, ensuring services are secure, resilient, and aligned to business priorities within a project-driven ...

knowledge management practices and supporting the transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment. ServiceNow Knowledge Manager Key Responsibilities: * Develop and maintain knowledge management practices … Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible * Work with subject matter experts to capture and maintain technical and service knowledge * Support service transition activities for new or changed services to ensure operational readiness * Deliver service documentation and knowledge to support teams ...

Service Manager - ERP Transformation Sector: Local Government Location: Bradford, onsite 2/3 days a week Duration: 3 month contract Rate: Up to £550 per day As SAP Service Manager, you will oversee the day-to-day operation, performance, and development of the organisation's SAP estate. … will lead a dedicated SAP support team, manage service delivery, ensure system stability, and maintain strong relationships with stakeholders and suppliers. You will also play a key part in an upcoming ERP transformation programme-supporting the planning, transition, and implementation of a new enterprise platform. This role combines ...

This role sits at a larger scale than a single-system or enterprise architecture position. You'll operate across multiple projects and workstreams, balancing delivery today with shaping what comes next. You'll work closely with engineering and service delivery teams end to end. From early solution … customer needs and operational realities. Immersing yourself in existing environments and driving continuous improvement. Supporting incremental change rather than wholesale transformation. Working across engineering, delivery and service to ensure solutions are operable long-term. Shaping new opportunities, contributing to bids and growth activity. Bringing broader domain awareness — understanding ...