Period
to 19 November 2017

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
England > London
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 779 814 852
Rank change year-on-year +35 +38 -35
Permanent jobs citing ISO/IEC 20000 65 37 72
As % of all permanent IT jobs advertised in London 0.087% 0.049% 0.081%
As % of the Quality Assurance & Compliance category 0.64% 0.37% 0.63%
Number of salaries quoted 65 37 63
London median annual salary £45,000 £55,000 £52,500
Median salary % change year-on-year -18.18% +4.76% +10.53%
10th Percentile £30,000 £29,400 £35,000
90th Percentile £66,500 £68,750 £75,000
England median annual salary £45,000 £45,000 £48,500
% change year-on-year - -7.22% +10.23%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 10217 9945 11403
As % of all permanent IT jobs advertised in London 13.69% 13.17% 12.80%
Number of salaries quoted 7342 8211 9257
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £35,000 £32,500 £32,500
90th Percentile £86,250 £86,250 £85,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ISO/IEC 20000
Job Vacancy Trend in London

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in London.

Job vacancy trend for ISO/IEC 20000 in London

ISO/IEC 20000
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000 in London.

Salary trend for ISO/IEC 20000 in London

ISO/IEC 20000
Salary Histogram in London

The salary distribution of IT jobs citing ISO/IEC 20000 in London over the 6 months to 19 November 2017.

Salary histogram for ISO/IEC 20000 in London

ISO/IEC 20000
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the London region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +10 7 £60,000 -2.04% 1
West London +14 3 £55,000 +37.50%
East London -1 3 £35,000 +27.27%
South London +6 2 £77,500 -18.42%
ISO/IEC 20000
England

For the 6 months to 19 November 2017, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for ISO/IEC 20000.

1 57 (87.69%) ITIL
2 49 (75.38%) Service Management
3 39 (60.00%) ISO 9001
4 38 (58.46%) SLA
5 31 (47.69%) Configuration Management
5 31 (47.69%) Banking
5 31 (47.69%) International Banking
6 22 (33.85%) Lotus
6 22 (33.85%) IBM Notes
7 16 (24.62%) Service Delivery
7 16 (24.62%) ISO/IEC 27001
8 11 (16.92%) ITIL V3
9 10 (15.38%) Active Directory
10 9 (13.85%) C
10 9 (13.85%) Telecoms
10 9 (13.85%) Information Security
10 9 (13.85%) PCI DSS
11 7 (10.77%) ITIL Certification
11 7 (10.77%) Service Design
12 6 (9.23%) Internal Audit
12 6 (9.23%) Legal
12 6 (9.23%) Data Protection
12 6 (9.23%) ISMS
13 5 (7.69%) Opsview
13 5 (7.69%) Continuous Improvement
13 5 (7.69%) iPad
13 5 (7.69%) Apple iOS
13 5 (7.69%) Supplier Management
13 5 (7.69%) Android
13 5 (7.69%) ZABBIX

ISO/IEC 20000
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (33.85%) IBM Notes
2 4 (6.15%) Apache
Cloud Services
1 2 (3.08%) Office 365
1 2 (3.08%) SaaS
2 1 (1.54%) Google Drive
Communications & Networking
1 2 (3.08%) Firewall
1 2 (3.08%) FTP
1 2 (3.08%) PuTTY
Database & Business Intelligence
1 5 (7.69%) Informix
1 5 (7.69%) MySQL
1 5 (7.69%) PostgreSQL
1 5 (7.69%) SQL Server
General
1 31 (47.69%) Banking
1 31 (47.69%) International Banking
2 9 (13.85%) Telecoms
3 6 (9.23%) Legal
4 2 (3.08%) Finance
4 2 (3.08%) Retail
Job Titles
1 32 (49.23%) Analyst
2 31 (47.69%) Security Analyst
2 31 (47.69%) Service Analyst
2 31 (47.69%) Service Desk Analyst
3 30 (46.15%) Administrator
3 30 (46.15%) Security Administrator
3 30 (46.15%) Service Desk Administrator
4 11 (16.92%) Banking Analyst
4 11 (16.92%) Service Manager
5 7 (10.77%) Delivery Manager
5 7 (10.77%) Services Delivery Manager
6 6 (9.23%) Compliance Officer
6 6 (9.23%) Information Officer
6 6 (9.23%) Information Security Compliance Officer
6 6 (9.23%) Information Security Officer
6 6 (9.23%) Junior
6 6 (9.23%) Junior Analyst
6 6 (9.23%) Junior Security Analyst
6 6 (9.23%) Security Compliance Officer
6 6 (9.23%) Security Officer
Libraries, Frameworks & Software Standards
1 4 (6.15%) XML
2 1 (1.54%) LAMP
2 1 (1.54%) LAPP Stack
Miscellaneous
1 5 (7.69%) iPad
2 3 (4.62%) Analytical Skills
2 3 (4.62%) Greenfield Project
3 2 (3.08%) iPhone
3 2 (3.08%) Management Information System
4 1 (1.54%) Virtual Team
Operating Systems
1 5 (7.69%) Android
1 5 (7.69%) Apple iOS
1 5 (7.69%) Linux
1 5 (7.69%) Solaris
2 3 (4.62%) Windows
Processes & Methodologies
1 57 (87.69%) ITIL
2 49 (75.38%) Service Management
3 31 (47.69%) Configuration Management
4 16 (24.62%) Service Delivery
5 11 (16.92%) ITIL V3
6 9 (13.85%) Information Security
7 7 (10.77%) Service Design
8 6 (9.23%) Data Protection
8 6 (9.23%) Internal Audit
8 6 (9.23%) ISMS
9 5 (7.69%) Continuous Improvement
9 5 (7.69%) Project Management
9 5 (7.69%) Supplier Management
10 4 (6.15%) Business Continuity
10 4 (6.15%) Business Continuity Management
10 4 (6.15%) Customer Requirements
10 4 (6.15%) Disaster Recovery
10 4 (6.15%) Service Continuity Management
11 3 (4.62%) People Management
11 3 (4.62%) Presales
Programming Languages
1 9 (13.85%) C
2 5 (7.69%) SQL
3 1 (1.54%) PHP
Qualifications
1 7 (10.77%) ITIL Certification
2 1 (1.54%) CCENT
2 1 (1.54%) CISM
2 1 (1.54%) CISSP
2 1 (1.54%) MCSA
2 1 (1.54%) Microsoft Certification
Quality Assurance & Compliance
1 39 (60.00%) ISO 9001
2 38 (58.46%) SLA
3 16 (24.62%) ISO/IEC 27001
4 9 (13.85%) PCI DSS
5 4 (6.15%) ISO 22301
6 1 (1.54%) GDPR
6 1 (1.54%) ISO 9000
6 1 (1.54%) Sarbanes-Oxley
System Software
1 10 (15.38%) Active Directory
Systems Management
1 5 (7.69%) Nagios
1 5 (7.69%) Opsview
1 5 (7.69%) ZABBIX
2 4 (6.15%) Tivoli Storage Manager
Vendors
1 22 (33.85%) Lotus
2 5 (7.69%) Red Hat
2 5 (7.69%) Sybase
3 4 (6.15%) SolarWinds
4 3 (4.62%) Cisco
5 2 (3.08%) Microsoft
6 1 (1.54%) Citrix
6 1 (1.54%) Google
6 1 (1.54%) Oracle
6 1 (1.54%) ServiceNow
6 1 (1.54%) VMware