Period
to 13 November 2019

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 13 November 2019 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
England > London
6 months to
13 Nov 2019
Same period 2018 Same period 2017
Rank 678 754 792
Rank change year-on-year +76 +38 +31
Permanent jobs citing ISO/IEC 20000 38 50 67
As % of all permanent IT jobs advertised in London 0.069% 0.074% 0.089%
As % of the Quality Assurance & Compliance category 0.57% 0.58% 0.65%
Number of salaries quoted 34 39 67
London median annual salary £50,000 £60,000 £45,000
Median salary % change year-on-year -16.67% +33.33% -14.29%
10th Percentile £34,500 £43,500 £30,000
90th Percentile £78,500 £81,250 £68,500
England median annual salary £46,000 £45,000 £45,000
% change year-on-year +2.22% - -

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 6,714 8,550 10,238
As % of all permanent IT jobs advertised in London 12.21% 12.71% 13.58%
Number of salaries quoted 5,244 6,699 7,309
London median annual salary £60,000 £60,000 £60,000
10th Percentile £36,250 £33,750 £35,000
90th Percentile £93,750 £90,000 £85,000
England median annual salary £50,000 £50,000 £50,000

ISO/IEC 20000
Job Vacancy Trend in London

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in London.

Job vacancy trend for ISO/IEC 20000 in London

ISO/IEC 20000
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000 in London.

Salary trend for ISO/IEC 20000 in London

ISO/IEC 20000
Salary Histogram in London

The salary distribution of IT jobs citing ISO/IEC 20000 in London over the 6 months to 13 November 2019.

Salary histogram for ISO/IEC 20000 in London

ISO/IEC 20000
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the London region over the 6 months to 13 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +32 7 £37,500 -40.48% 1
West London - 7 £47,500 - 2
ISO/IEC 20000
England

For the 6 months to 13 November 2019, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for ISO/IEC 20000.

1 33 (86.84%) ITIL
2 23 (60.53%) SLA
3 20 (52.63%) Linux
3 20 (52.63%) Service Management
4 18 (47.37%) Windows
4 18 (47.37%) Problem Management
4 18 (47.37%) ITIL V3
5 16 (42.11%) Project Delivery
6 14 (36.84%) VMware
7 13 (34.21%) Service Delivery
7 13 (34.21%) Unix
7 13 (34.21%) ISO/IEC 27001
8 11 (28.95%) Validation
8 11 (28.95%) Disaster Recovery
8 11 (28.95%) ISO 9001
8 11 (28.95%) NetApp
8 11 (28.95%) QA
9 10 (26.32%) Load Balancing
9 10 (26.32%) Time Management
9 10 (26.32%) Capacity Planning
9 10 (26.32%) VMware ESXi
9 10 (26.32%) Capacity Management
9 10 (26.32%) Windows Server
9 10 (26.32%) TCP/IP
10 9 (23.68%) Presales
10 9 (23.68%) IaaS
10 9 (23.68%) SaaS
10 9 (23.68%) PaaS
10 9 (23.68%) Customer Requirements
10 9 (23.68%) Proactive Monitoring

ISO/IEC 20000
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 3 (7.89%) Markit EDM
Cloud Services
1 9 (23.68%) IaaS
1 9 (23.68%) PaaS
1 9 (23.68%) SaaS
2 4 (10.53%) AWS
3 2 (5.26%) Mimecast
Communications & Networking
1 10 (26.32%) TCP/IP
2 7 (18.42%) Firewall
2 7 (18.42%) VPN
Database & Business Intelligence
1 7 (18.42%) NoSQL
1 7 (18.42%) Relational Database
General
1 7 (18.42%) Finance
1 7 (18.42%) French Language
1 7 (18.42%) German Language
1 7 (18.42%) Spanish Language
2 1 (2.63%) Local Government
2 1 (2.63%) Public Sector
Job Titles
1 12 (31.58%) Service Manager
2 10 (26.32%) Operations Engineer
3 9 (23.68%) Delivery Manager
3 9 (23.68%) Service Delivery Manager
3 9 (23.68%) Support Engineer
4 6 (15.79%) IT Manager
4 6 (15.79%) IT Services Manager
5 5 (13.16%) Operations Support Engineer
6 4 (10.53%) DevOps Engineer
6 4 (10.53%) ITIL Manager
6 4 (10.53%) ITIL Service Delivery Manager
6 4 (10.53%) ITIL Service Manager
6 4 (10.53%) Linux Engineer
6 4 (10.53%) Security Engineer
6 4 (10.53%) Senior Operations Engineer
6 4 (10.53%) Technical Delivery Manager
6 4 (10.53%) Technical Manager
6 4 (10.53%) Technical Services Manager
6 4 (10.53%) VMware Engineer
6 4 (10.53%) Windows Engineer
Miscellaneous
1 7 (18.42%) Analytical Skills
1 7 (18.42%) Blog
1 7 (18.42%) Distributed Denial-of-Service
2 4 (10.53%) Enterprise Cloud
3 2 (5.26%) Data Centre
3 2 (5.26%) Management Information System
4 1 (2.63%) Data Protection Act
4 1 (2.63%) Freedom of Information
4 1 (2.63%) Freedom of Information Act
Operating Systems
1 20 (52.63%) Linux
2 18 (47.37%) Windows
3 13 (34.21%) Unix
4 10 (26.32%) Windows Server
Processes & Methodologies
1 33 (86.84%) ITIL
2 20 (52.63%) Service Management
3 18 (47.37%) ITIL V3
3 18 (47.37%) Problem Management
4 16 (42.11%) Project Delivery
5 13 (34.21%) Service Delivery
6 11 (28.95%) Disaster Recovery
6 11 (28.95%) Validation
7 10 (26.32%) Capacity Management
7 10 (26.32%) Capacity Planning
7 10 (26.32%) Load Balancing
7 10 (26.32%) Time Management
8 9 (23.68%) Customer Requirements
8 9 (23.68%) Presales
8 9 (23.68%) Proactive Monitoring
9 8 (21.05%) Continuous Improvement
10 7 (18.42%) Computer Science
10 7 (18.42%) DDoS Mitigation
10 7 (18.42%) DevOps
10 7 (18.42%) Informatics
Programming Languages
1 3 (7.89%) Java
1 3 (7.89%) SQL
Qualifications
1 7 (18.42%) Computer Science Degree
1 7 (18.42%) Degree
1 7 (18.42%) Master's Degree
2 3 (7.89%) SC Cleared
2 3 (7.89%) Security Cleared
3 1 (2.63%) IBM Certification
3 1 (2.63%) ITIL Certification
3 1 (2.63%) TOGAF Certification
Quality Assurance & Compliance
1 23 (60.53%) SLA
2 13 (34.21%) ISO/IEC 27001
3 11 (28.95%) ISO 9001
3 11 (28.95%) QA
4 3 (7.89%) ISO 22301
5 1 (2.63%) COBIT
5 1 (2.63%) ISO 14001
System Software
1 10 (26.32%) VMware ESXi
2 7 (18.42%) Docker
3 2 (5.26%) VMware Infrastructure
4 1 (2.63%) Active Directory
Systems Management
1 7 (18.42%) Kubernetes
2 3 (7.89%) Ansible
3 2 (5.26%) Terraform
Vendors
1 14 (36.84%) VMware
2 11 (28.95%) NetApp
3 5 (13.16%) Oracle
4 4 (10.53%) Google
5 3 (7.89%) Cisco
5 3 (7.89%) Dell
5 3 (7.89%) EMC
5 3 (7.89%) GoldenSource
5 3 (7.89%) Microsoft
6 2 (5.26%) IBM
7 1 (2.63%) Citrix
7 1 (2.63%) SAP