Period
to 2 April 2020

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 2 April 2020 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
England > London
6 months to
2 Apr 2020
Same period 2019 Same period 2018
Rank 648 738 803
Rank change year-on-year +90 +65 -26
Permanent jobs citing ISO/IEC 20000 28 42 33
As % of all permanent jobs advertised in London 0.058% 0.069% 0.047%
As % of the Quality Assurance & Compliance category 0.50% 0.53% 0.35%
Number of salaries quoted 23 30 31
Median annual salary £47,500 £60,000 £60,000
Median salary % change year-on-year -20.83% - -4.00%
10th Percentile £34,250 £41,575 £45,000
90th Percentile £53,500 £75,000 £81,250
England median annual salary £50,000 £50,000 £50,000

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Permanent vacancies with a requirement for quality assurance or compliance skills 5,569 7,996 9,303
As % of all permanent IT jobs advertised in London 11.57% 13.12% 13.34%
Number of salaries quoted 4,248 5,960 7,421
Median annual salary £62,500 £60,000 £60,000
Median salary % change year-on-year +4.17% - +4.35%
10th Percentile £36,250 £36,250 £35,500
90th Percentile £95,000 £93,750 £87,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

ISO/IEC 20000
Job Vacancy Trend in London

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised in London.

Job vacancy trend for ISO/IEC 20000 in London

ISO/IEC 20000
Salary Trend in London

3-month moving average salary quoted in jobs citing ISO/IEC 20000 in London.

Salary trend for ISO/IEC 20000 in London

ISO/IEC 20000
Salary Histogram in London

Salary distribution for jobs citing ISO/IEC 20000 in London over the 6 months to 2 April 2020.

Salary histogram for ISO/IEC 20000 in London

ISO/IEC 20000
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the London region over the 6 months to 2 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West London +18 9 £44,000 -7.37%
Central London +34 3 £47,500 -30.91%
ISO/IEC 20000
England

For the 6 months to 2 April 2020, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for ISO/IEC 20000.

1 27 (96.43%) ITIL
2 19 (67.86%) SLA
3 16 (57.14%) ISO/IEC 27001
3 16 (57.14%) Project Delivery
4 15 (53.57%) ISO 9001
4 15 (53.57%) Service Delivery
5 14 (50.00%) ITIL V3
6 12 (42.86%) Infrastructure Engineering
7 11 (39.29%) Service Delivery Management
7 11 (39.29%) Service Management
8 10 (35.71%) VMware
9 8 (28.57%) Windows Server
9 8 (28.57%) NetApp
9 8 (28.57%) Windows
10 7 (25.00%) Linux
10 7 (25.00%) TCP/IP
10 7 (25.00%) Unix
10 7 (25.00%) Supplier Management
10 7 (25.00%) Statistical Analysis
10 7 (25.00%) VMware ESXi
10 7 (25.00%) Time Management
10 7 (25.00%) Load Balancing
11 6 (21.43%) Capacity Planning
11 6 (21.43%) Capacity Management
11 6 (21.43%) QA
11 6 (21.43%) Problem Management
11 6 (21.43%) Validation
11 6 (21.43%) Microsoft
12 5 (17.86%) Oracle
12 5 (17.86%) Project Management

ISO/IEC 20000
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (14.29%) BizTalk Server
Cloud Services
1 5 (17.86%) Azure
2 4 (14.29%) AWS
3 2 (7.14%) Mimecast
4 1 (3.57%) Office 365
Communications & Networking
1 7 (25.00%) TCP/IP
2 1 (3.57%) Network Security
Database & Business Intelligence
1 4 (14.29%) Oracle Reports
1 4 (14.29%) SQL Server
1 4 (14.29%) SQL Server Integration Services
1 4 (14.29%) SQL Server Reporting Services
Development Applications
1 4 (14.29%) Git (software)
1 4 (14.29%) Team Foundation Server
General
1 2 (7.14%) Finance
Job Titles
1 14 (50.00%) Service Manager
2 13 (46.43%) Delivery Manager
2 13 (46.43%) Service Delivery Manager
3 9 (32.14%) Technical Delivery Manager
3 9 (32.14%) Technical Manager
3 9 (32.14%) Technical Services Manager
4 7 (25.00%) Technical Service Delivery Manager
5 6 (21.43%) Operations Engineer
6 5 (17.86%) Operations Support Engineer
6 5 (17.86%) Support Engineer
7 4 (14.29%) .NET Developer
7 4 (14.29%) Developer
7 4 (14.29%) Lead .NET Developer
7 4 (14.29%) Lead Developer
7 4 (14.29%) Senior Operations Engineer
8 3 (10.71%) IT Manager
8 3 (10.71%) IT Services Manager
8 3 (10.71%) ITIL Manager
8 3 (10.71%) ITIL Service Delivery Manager
8 3 (10.71%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 4 (14.29%) .NET
1 4 (14.29%) .NET Framework
1 4 (14.29%) AngularJS
1 4 (14.29%) ASP.NET
1 4 (14.29%) ASP.NET Core
1 4 (14.29%) Entity Framework
1 4 (14.29%) XSLT
Miscellaneous
1 4 (14.29%) Data Centre
Operating Systems
1 8 (28.57%) Windows
1 8 (28.57%) Windows Server
2 7 (25.00%) Linux
2 7 (25.00%) Unix
Processes & Methodologies
1 27 (96.43%) ITIL
2 16 (57.14%) Project Delivery
3 15 (53.57%) Service Delivery
4 14 (50.00%) ITIL V3
5 12 (42.86%) Infrastructure Engineering
6 11 (39.29%) Service Delivery Management
6 11 (39.29%) Service Management
7 7 (25.00%) Load Balancing
7 7 (25.00%) Statistical Analysis
7 7 (25.00%) Supplier Management
7 7 (25.00%) Time Management
8 6 (21.43%) Capacity Management
8 6 (21.43%) Capacity Planning
8 6 (21.43%) Problem Management
8 6 (21.43%) Validation
9 5 (17.86%) Proactive Monitoring
9 5 (17.86%) Project Management
9 5 (17.86%) Resource Management
10 4 (14.29%) Regulatory Compliance
10 4 (14.29%) SDLC
Programming Languages
1 4 (14.29%) C#
1 4 (14.29%) PowerShell
1 4 (14.29%) VB
1 4 (14.29%) VB6
Qualifications
1 5 (17.86%) ITIL Certification
2 1 (3.57%) ACCA
2 1 (3.57%) CISA
2 1 (3.57%) CRISC
2 1 (3.57%) SC Cleared
2 1 (3.57%) Security Cleared
Quality Assurance & Compliance
1 19 (67.86%) SLA
2 16 (57.14%) ISO/IEC 27001
3 15 (53.57%) ISO 9001
4 6 (21.43%) QA
5 1 (3.57%) ISO 14001
5 1 (3.57%) ISO 22301
System Software
1 7 (25.00%) VMware ESXi
2 3 (10.71%) VMware Infrastructure
Vendors
1 10 (35.71%) VMware
2 8 (28.57%) NetApp
3 6 (21.43%) Microsoft
4 5 (17.86%) Oracle
5 4 (14.29%) Cisco
6 3 (10.71%) Dell
6 3 (10.71%) EMC
7 1 (3.57%) IBM