Period
to 23 November 2017

The median annual salary for a Service Manager was £57,500 in advertised job vacancies in London during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > London
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 313 378 294
Rank change year-on-year +65 -84 -23
Permanent jobs requiring a Service Manager 779 609 1004
As % of all permanent IT jobs advertised in London 1.04% 0.80% 1.13%
As % of the Job Titles category 1.10% 0.83% 1.18%
Number of salaries quoted 552 507 829
London median annual salary £57,500 £55,000 £55,000
Median salary % change year-on-year +4.55% - -
10th Percentile £41,250 £37,300 £37,500
90th Percentile £78,750 £77,500 £77,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 70899 72968 85123
% of permanent IT jobs with a recognized job title 94.37% 95.97% 96.02%
Number of salaries quoted 55853 62987 72260
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,351 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

Service Manager
Job Vacancy Trend in London

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Manager in London

Service Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in London.

Salary trend for Service Manager in London

Service Manager
Salary Histogram in London

The salary distribution of IT jobs citing Service Manager in London over the 6 months to 23 November 2017.

Salary histogram for Service Manager in London

Service Manager
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the London region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +21 100 £55,000 -8.33% 6
West London -3 38 £57,500 +9.52% 4
South London 0 21 £55,000 +10.00% 2
North London +7 6 £56,250 +40.63%
East London -8 4 £46,500 -19.13% 2
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 23 November 2017, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Manager in the job title.

1 445 (57.12%) ITIL
2 342 (43.90%) Service Delivery
3 306 (39.28%) Service Management
4 301 (38.64%) Finance
5 166 (21.31%) Banking
6 144 (18.49%) ITSM
7 137 (17.59%) Asset Management
7 137 (17.59%) Investment Banking
8 135 (17.33%) ITIL Certification
9 134 (17.20%) Wealth Management
10 131 (16.82%) Retail Banking
11 129 (16.56%) SLA
12 104 (13.35%) Analytical Skills
13 94 (12.07%) Project Management
14 92 (11.81%) Stakeholder Management
15 88 (11.30%) Change Management
16 75 (9.63%) Windows
16 75 (9.63%) Continuous Improvement
17 72 (9.24%) Product Management
17 72 (9.24%) Microsoft
18 66 (8.47%) Process Improvement
19 65 (8.34%) Back Office
20 62 (7.96%) Service Design
21 61 (7.83%) Incident Management
22 55 (7.06%) Degree
22 55 (7.06%) PRINCE2
23 53 (6.80%) Active Directory
24 52 (6.68%) Office 365
25 50 (6.42%) User Experience
25 50 (6.42%) Problem Management

Service Manager Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (0.90%) MS Exchange
2 4 (0.51%) CMS
2 4 (0.51%) SharePoint
3 3 (0.39%) SAS
4 2 (0.26%) Exchange Server 2003
4 2 (0.26%) Exchange Server 2010
4 2 (0.26%) Skype for Business
5 1 (0.13%) IIS
5 1 (0.13%) Oracle SOA Suite
5 1 (0.13%) SharePoint 2010
5 1 (0.13%) SharePoint 2013
5 1 (0.13%) Sitecore CMS
5 1 (0.13%) Sitefinity
5 1 (0.13%) Umbraco
5 1 (0.13%) WebSphere
Applications
1 41 (5.26%) Microsoft Office
2 16 (2.05%) Microsoft Excel
3 7 (0.90%) Microsoft PowerPoint
4 2 (0.26%) Microsoft Project
4 2 (0.26%) MS Visio
5 1 (0.13%) Adobe Premiere
Business Applications
1 19 (2.44%) Remedy ITSM
2 5 (0.64%) BusinessWorks
2 5 (0.64%) Dynamics CRM
3 3 (0.39%) Salesforce.com CRM
4 2 (0.26%) Dynamics AX
4 2 (0.26%) Dynamics NAV
5 1 (0.13%) Eikon
5 1 (0.13%) Magento
5 1 (0.13%) Oracle EBS
5 1 (0.13%) SAP Hybris
5 1 (0.13%) Siebel CRM
5 1 (0.13%) Summit
Cloud Services
1 52 (6.68%) Office 365
2 17 (2.18%) Microsoft Azure
3 12 (1.54%) SaaS
4 8 (1.03%) PaaS
5 6 (0.77%) IaaS
6 5 (0.64%) Amazon AWS
6 5 (0.64%) Cloud Computing
6 5 (0.64%) Dynamics 365
7 4 (0.51%) Google Cloud Platform
8 1 (0.13%) G Suite
Communications & Networking
1 20 (2.57%) WAN
2 17 (2.18%) LAN
3 11 (1.41%) Unified Communications
4 10 (1.28%) Firewall
4 10 (1.28%) VPN
5 9 (1.16%) Broadband
6 8 (1.03%) 3G
6 8 (1.03%) DNS
6 8 (1.03%) Internet
7 6 (0.77%) MPLS
7 6 (0.77%) SDH
7 6 (0.77%) VoIP
8 4 (0.51%) ADSL
8 4 (0.51%) LTE
8 4 (0.51%) Network Security
8 4 (0.51%) Skype
8 4 (0.51%) Value-Added Service
8 4 (0.51%) Wi-Fi
9 2 (0.26%) Cisco ASA
9 2 (0.26%) Cisco IPT
Database & Business Intelligence
1 28 (3.59%) Oracle Database
2 26 (3.34%) SQL Server
3 13 (1.67%) Data Warehouse
4 10 (1.28%) Big Data
5 8 (1.03%) Hadoop
5 8 (1.03%) QlikView
6 5 (0.64%) MySQL
6 5 (0.64%) PowerCenter
7 4 (0.51%) Blockchain
7 4 (0.51%) RDBMS
7 4 (0.51%) Relational Database
7 4 (0.51%) SQL Server 2016
8 3 (0.39%) MS Access
8 3 (0.39%) OLTP
9 2 (0.26%) Enterprise Data Warehouse
10 1 (0.13%) Oracle Reports
10 1 (0.13%) SQL Server 2008
10 1 (0.13%) SQL Server 2012
10 1 (0.13%) SQL Server Analysis Services
10 1 (0.13%) SQL Server Integration Services
Development Applications
1 1 (0.13%) JIRA
General
1 301 (38.64%) Finance
2 166 (21.31%) Banking
3 137 (17.59%) Investment Banking
4 131 (16.82%) Retail Banking
5 65 (8.34%) Back Office
6 46 (5.91%) Retail
7 40 (5.13%) Telecoms
8 29 (3.72%) Legal
9 19 (2.44%) Law
10 15 (1.93%) Marketing
11 12 (1.54%) Portuguese Language
11 12 (1.54%) Spanish Language
12 11 (1.41%) Advertising
12 11 (1.41%) Billing
13 8 (1.03%) Front Office
14 5 (0.64%) French Language
15 4 (0.51%) Financial Institution
15 4 (0.51%) Pharmaceutical
16 3 (0.39%) Electronics
16 3 (0.39%) Manufacturing
Libraries, Frameworks & Software Standards
1 7 (0.90%) Web Services
2 5 (0.64%) .NET
2 5 (0.64%) CSS
2 5 (0.64%) HTML
3 4 (0.51%) Visualforce
3 4 (0.51%) XML
3 4 (0.51%) X-Windows
Miscellaneous
1 104 (13.35%) Analytical Skills
2 50 (6.42%) User Experience
3 42 (5.39%) Reference Data
4 39 (5.01%) Mainframe
4 39 (5.01%) Pricing Data
5 38 (4.88%) Management Information System
6 33 (4.24%) Data Centre
7 23 (2.95%) Computer Science
8 14 (1.80%) Greenfield Project
9 13 (1.67%) CMDB
10 11 (1.41%) Blackberry
11 10 (1.28%) Digital Media
12 9 (1.16%) PMI
13 8 (1.03%) Over-the-Top Content
14 7 (0.90%) EPoS
14 7 (0.90%) Fat Client
14 7 (0.90%) iPad
14 7 (0.90%) Thin Client
15 6 (0.77%) Virtual Team
16 4 (0.51%) Algorithms
Operating Systems
1 75 (9.63%) Windows
2 33 (4.24%) Windows 7
3 24 (3.08%) Windows Server 2008
4 22 (2.82%) Windows 10
5 21 (2.70%) Windows Server
6 17 (2.18%) Windows Server 2012
7 15 (1.93%) Linux
8 10 (1.28%) AIX
9 8 (1.03%) Mac OS X
10 5 (0.64%) Apple iOS
10 5 (0.64%) Unix
11 4 (0.51%) Android
11 4 (0.51%) Red Hat Enterprise Linux
11 4 (0.51%) Windows 8
12 3 (0.39%) Windows Server 2003
13 1 (0.13%) Windows XP
Processes & Methodologies
1 445 (57.12%) ITIL
2 342 (43.90%) Service Delivery
3 306 (39.28%) Service Management
4 144 (18.49%) ITSM
5 137 (17.59%) Asset Management
6 134 (17.20%) Wealth Management
7 94 (12.07%) Project Management
8 92 (11.81%) Stakeholder Management
9 88 (11.30%) Change Management
10 75 (9.63%) Continuous Improvement
11 72 (9.24%) Product Management
12 66 (8.47%) Process Improvement
13 62 (7.96%) Service Design
14 61 (7.83%) Incident Management
15 55 (7.06%) PRINCE2
16 50 (6.42%) Data Management
16 50 (6.42%) Problem Management
16 50 (6.42%) Supplier Management
17 42 (5.39%) Cost Transparency
18 37 (4.75%) Contract Management
Programming Languages
1 25 (3.21%) Java
1 25 (3.21%) SQL
2 4 (0.51%) Apex Code
2 4 (0.51%) PowerShell
2 4 (0.51%) T-SQL
3 3 (0.39%) C
4 2 (0.26%) C++
4 2 (0.26%) JavaScript
4 2 (0.26%) Perl
5 1 (0.13%) PL/SQL
Qualifications
1 135 (17.33%) ITIL Certification
2 55 (7.06%) Degree
3 26 (3.34%) Microsoft Certification
4 21 (2.70%) MCSE
5 19 (2.44%) MCP
6 18 (2.31%) CCNA
6 18 (2.31%) Cisco Certification
7 16 (2.05%) Security Cleared
8 14 (1.80%) SC Cleared
9 11 (1.41%) PMI Certification
10 10 (1.28%) ITIL Foundation Certificate
11 6 (0.77%) Computer Science Degree
11 6 (0.77%) PRINCE2 Certification
12 4 (0.51%) MCSA
13 3 (0.39%) DBS Check
13 3 (0.39%) MBCS
14 2 (0.26%) CISSP
14 2 (0.26%) MCDST
14 2 (0.26%) MCITP
14 2 (0.26%) PMP
Quality Assurance & Compliance
1 129 (16.56%) SLA
2 38 (4.88%) Data Quality
3 23 (2.95%) QA
4 11 (1.41%) ISO/IEC 20000
5 10 (1.28%) ISO/IEC 27001
6 7 (0.90%) GDPR
7 4 (0.51%) COBIT
7 4 (0.51%) ISO 22301
8 3 (0.39%) MiFID
8 3 (0.39%) PMO
9 1 (0.13%) PCI DSS
9 1 (0.13%) Sarbanes-Oxley
9 1 (0.13%) TickIT
System Software
1 53 (6.80%) Active Directory
2 50 (6.42%) Virtual Desktop
3 16 (2.05%) VMware Infrastructure
4 11 (1.41%) XenApp
5 8 (1.03%) Microsoft App-V
6 7 (0.90%) Hyper-V
7 4 (0.51%) BitLocker
7 4 (0.51%) Terminal Server
8 2 (0.26%) Citrix Presentation Server
8 2 (0.26%) Terminal Services
9 1 (0.13%) VMware ESXi
9 1 (0.13%) vSphere
9 1 (0.13%) Xen
9 1 (0.13%) XenDesktop
9 1 (0.13%) XenServer
Systems Management
1 19 (2.44%) SCCM
2 10 (1.28%) SCOM
2 10 (1.28%) WhatsUp Gold
3 5 (0.64%) vCenter Server
4 4 (0.51%) Jamf Pro
5 2 (0.26%) Netcool
6 1 (0.13%) Cisco IPCC
6 1 (0.13%) Norton AntiVirus
Vendors
1 72 (9.24%) Microsoft
2 47 (6.03%) Oracle
3 38 (4.88%) ServiceNow
4 34 (4.36%) SAP
5 24 (3.08%) VMware
6 21 (2.70%) Remedy
7 19 (2.44%) Cisco
8 18 (2.31%) BMC
8 18 (2.31%) Citrix
9 10 (1.28%) Apple
9 10 (1.28%) HP
10 8 (1.03%) AppSense
10 8 (1.03%) Bloomberg
10 8 (1.03%) Google
11 7 (0.90%) Mitel
11 7 (0.90%) Salesforce.com
12 6 (0.77%) Avaya
12 6 (0.77%) Reuters
12 6 (0.77%) Siebel
12 6 (0.77%) Tektronix