Period
to 25 February 2020

The median annual salary for a Service Manager was £60,000 in advertised job vacancies in London during the 6 months to 25 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > London
6 months to
25 Feb 2020
Same period 2019 Same period 2018
Rank 366 451 362
Rank change year-on-year +85 -89 -31
Permanent jobs requiring a Service Manager 394 366 606
As % of all permanent IT jobs advertised in London 0.78% 0.59% 0.88%
As % of the Job Titles category 0.82% 0.61% 0.92%
Number of salaries quoted 322 282 482
London median annual salary £60,000 £60,000 £57,500
Median salary % change year-on-year - +4.35% +0.44%
10th Percentile £39,500 £41,325 £38,075
90th Percentile £87,500 £82,500 £79,950
England median annual salary £52,500 £52,500 £52,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 48,193 59,520 66,017
% of permanent IT jobs with a recognized job title 94.80% 95.34% 95.43%
Number of salaries quoted 39,042 48,729 54,885
London median annual salary £65,000 £62,500 £60,000
Median salary % change year-on-year +4.00% +4.17% +4.35%
10th Percentile £35,000 £33,750 £33,750
90th Percentile £100,000 £95,000 £90,000
England median annual salary £52,500 £51,500 £50,000
% change year-on-year +1.94% +3.00% +5.26%

Service Manager
Job Vacancy Trend in London

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Manager in London

Service Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in London.

Salary trend for Service Manager in London

Service Manager
Salary Histogram in London

The salary distribution of IT jobs citing Service Manager in London over the 6 months to 25 February 2020.

Salary histogram for Service Manager in London

Service Manager
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the London region over the 6 months to 25 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +56 85 £57,500 -8.00% 6
South London +13 20 £59,254 -7.05%
West London +6 15 £47,500 -20.83% 7
North London -9 6 £65,000 -3.70%
East London +3 3 £57,975 -5.35% 2
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 25 February 2020, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Manager in the job title.

1 216 (54.82%) ITIL
2 199 (50.51%) Service Delivery
3 133 (33.76%) Service Management
4 93 (23.60%) Finance
5 86 (21.83%) SLA
6 56 (14.21%) Stakeholder Management
7 53 (13.45%) Microsoft
8 49 (12.44%) ITSM
9 48 (12.18%) Windows
10 47 (11.93%) ITIL V3
11 45 (11.42%) Agile Software Development
12 43 (10.91%) Office 365
13 40 (10.15%) Microsoft Office
14 39 (9.90%) Continuous Improvement
15 38 (9.64%) ITIL Certification
16 35 (8.88%) Legal
17 34 (8.63%) Change Management
17 34 (8.63%) Decision-Making
18 33 (8.38%) Project Delivery
18 33 (8.38%) Problem Management
19 31 (7.87%) People Management
20 30 (7.61%) Project Management
21 29 (7.36%) DevOps
22 28 (7.11%) Problem-Solving
22 28 (7.11%) Service Delivery Management
22 28 (7.11%) Banking
23 27 (6.85%) Supplier Management
23 27 (6.85%) ServiceNow
23 27 (6.85%) Azure
24 26 (6.60%) Marketing

Service Manager Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (1.78%) Apache
1 7 (1.78%) nginx
1 7 (1.78%) Tomcat
2 4 (1.02%) Confluence
3 3 (0.76%) EPiServer
3 3 (0.76%) MS Exchange
4 2 (0.51%) Skype for Business
5 1 (0.25%) CMS
5 1 (0.25%) SharePoint
Applications
1 40 (10.15%) Microsoft Office
2 4 (1.02%) Microsoft Excel
3 3 (0.76%) MS Visio
4 1 (0.25%) Microsoft Project
4 1 (0.25%) Spreadsheet
Business Applications
1 6 (1.52%) Magento
1 6 (1.52%) SAP Hybris
1 6 (1.52%) Shopify
2 4 (1.02%) Elite 3E
3 3 (0.76%) SAP CO
3 3 (0.76%) SAP FI
3 3 (0.76%) SAP FI/CO
4 2 (0.51%) Dynamics CRM
4 2 (0.51%) Remedy ITSM
5 1 (0.25%) Carpe Diem
5 1 (0.25%) SAP S/4HANA
Cloud Services
1 43 (10.91%) Office 365
2 27 (6.85%) Azure
3 23 (5.84%) AWS
4 19 (4.82%) SaaS
5 12 (3.05%) Cloud Computing
6 4 (1.02%) Mimecast
6 4 (1.02%) PaaS
7 3 (0.76%) Dynamics 365
7 3 (0.76%) GCP
7 3 (0.76%) IaaS
Communications & Networking
1 23 (5.84%) LAN
2 22 (5.58%) WAN
3 3 (0.76%) Internet
3 3 (0.76%) MVNO
3 3 (0.76%) TCP/IP
3 3 (0.76%) WebEx
4 2 (0.51%) Firewall
4 2 (0.51%) Wireless
4 2 (0.51%) WLAN
5 1 (0.25%) Cisco ASA
5 1 (0.25%) Cisco IOS
5 1 (0.25%) Cisco PIX
5 1 (0.25%) DHCP
5 1 (0.25%) DNS
5 1 (0.25%) Kerberos
5 1 (0.25%) MPLS
5 1 (0.25%) Network Security
5 1 (0.25%) Skype
5 1 (0.25%) VoIP
Database & Business Intelligence
1 6 (1.52%) Blockchain
2 5 (1.27%) Data Warehouse
3 4 (1.02%) SQL Server
4 3 (0.76%) MySQL
4 3 (0.76%) SAP BW
5 2 (0.51%) Big Data
5 2 (0.51%) GIS
6 1 (0.25%) SAP HANA
Development Applications
1 14 (3.55%) JIRA
General
1 93 (23.60%) Finance
2 35 (8.88%) Legal
3 28 (7.11%) Banking
4 26 (6.60%) Marketing
5 22 (5.58%) Telecoms
6 17 (4.31%) Law
7 14 (3.55%) Retail
8 11 (2.79%) Public Sector
9 4 (1.02%) Billing
10 3 (0.76%) Front Office
11 2 (0.51%) Back Office
12 1 (0.25%) Advertising
12 1 (0.25%) Financial Institution
12 1 (0.25%) German Language
12 1 (0.25%) Italian Language
12 1 (0.25%) Private Banking
12 1 (0.25%) Publishing
12 1 (0.25%) Retail Banking
Libraries, Frameworks & Software Standards
1 7 (1.78%) Web Services
2 1 (0.25%) CSS
2 1 (0.25%) HTML
2 1 (0.25%) LDAP
2 1 (0.25%) SOAP
2 1 (0.25%) Velocity
2 1 (0.25%) XML
2 1 (0.25%) XMPP
Miscellaneous
1 20 (5.08%) Analytical Skills
2 16 (4.06%) Data Centre
2 16 (4.06%) Management Information System
3 13 (3.30%) Self-Motivation
4 7 (1.78%) iPad
4 7 (1.78%) Reinsurance
5 6 (1.52%) Mobile App
5 6 (1.52%) User Experience
6 5 (1.27%) PKI
6 5 (1.27%) Virtual Team
7 4 (1.02%) Video Conferencing
8 3 (0.76%) CMDB
8 3 (0.76%) Hedge funds
8 3 (0.76%) Social Media
9 2 (0.51%) Cyber Kill Chain
9 2 (0.51%) Digital Media
9 2 (0.51%) Driving Licence
9 2 (0.51%) Hybrid Cloud
9 2 (0.51%) Public Cloud
9 2 (0.51%) Security Operations Centre
Operating Systems
1 48 (12.18%) Windows
2 19 (4.82%) Linux
3 15 (3.81%) Windows 10
4 10 (2.54%) Windows Server
5 8 (2.03%) Windows 7
6 7 (1.78%) CentOS
6 7 (1.78%) Ubuntu
7 4 (1.02%) Unix
8 3 (0.76%) Android
9 2 (0.51%) Apple iOS
10 1 (0.25%) Mac OS
10 1 (0.25%) Solaris
10 1 (0.25%) Windows Server 2003
10 1 (0.25%) Windows Server 2008
10 1 (0.25%) Windows Server 2012
Processes & Methodologies
1 216 (54.82%) ITIL
2 199 (50.51%) Service Delivery
3 133 (33.76%) Service Management
4 56 (14.21%) Stakeholder Management
5 49 (12.44%) ITSM
6 47 (11.93%) ITIL V3
7 45 (11.42%) Agile Software Development
8 39 (9.90%) Continuous Improvement
9 34 (8.63%) Change Management
9 34 (8.63%) Decision-Making
10 33 (8.38%) Problem Management
10 33 (8.38%) Project Delivery
11 31 (7.87%) People Management
12 30 (7.61%) Project Management
13 29 (7.36%) DevOps
14 28 (7.11%) Problem-Solving
14 28 (7.11%) Service Delivery Management
15 27 (6.85%) Supplier Management
16 24 (6.09%) Incident Management
17 21 (5.33%) Performance Management
Programming Languages
1 20 (5.08%) C
2 14 (3.55%) Java
3 8 (2.03%) Python
4 7 (1.78%) Perl
4 7 (1.78%) Shell Script
5 5 (1.27%) SQL
6 1 (0.25%) C#
6 1 (0.25%) PHP
6 1 (0.25%) PowerShell
Qualifications
1 38 (9.64%) ITIL Certification
2 14 (3.55%) Degree
3 9 (2.28%) Cisco Certification
4 8 (2.03%) CCNP
5 6 (1.52%) Microsoft Certification
5 6 (1.52%) Security Cleared
6 5 (1.27%) CCNA
6 5 (1.27%) Master's Degree
6 5 (1.27%) MCSE
7 4 (1.02%) A+ Certification
7 4 (1.02%) SC Cleared
8 3 (0.76%) CCIE
8 3 (0.76%) MCP
8 3 (0.76%) MCSA
9 2 (0.51%) ITIL Foundation Certificate
9 2 (0.51%) PRINCE2 Certification
10 1 (0.25%) ACCA
10 1 (0.25%) CRISC
10 1 (0.25%) PMI Certification
10 1 (0.25%) PMP
Quality Assurance & Compliance
1 86 (21.83%) SLA
2 23 (5.84%) ISO/IEC 27001
3 19 (4.82%) ISO 9001
4 15 (3.81%) ISO/IEC 20000
5 4 (1.02%) COBIT
6 3 (0.76%) QA
7 2 (0.51%) GDPR
7 2 (0.51%) ISO 9000
7 2 (0.51%) PMO
8 1 (0.25%) ISO 14001
8 1 (0.25%) ISO 22301
System Software
1 24 (6.09%) Active Directory
2 18 (4.57%) Terminal Services
3 13 (3.30%) Docker
4 8 (2.03%) VMware Infrastructure
5 3 (0.76%) vSphere
6 2 (0.51%) Hyper-V
7 1 (0.25%) Forefront TMG
7 1 (0.25%) VMware Workstation
7 1 (0.25%) XenApp
Systems Management
1 13 (3.30%) Kubernetes
2 12 (3.05%) SCCM
3 10 (2.54%) Microsoft Intune
4 8 (2.03%) Backup Exec
5 7 (1.78%) Ansible
5 7 (1.78%) Jamf Pro
5 7 (1.78%) Opscode Chef
5 7 (1.78%) Puppet
5 7 (1.78%) Salt
6 1 (0.25%) AirWatch
6 1 (0.25%) Cisco CUCM
6 1 (0.25%) Forefront Identity Manager
6 1 (0.25%) MOM
6 1 (0.25%) SCOM
6 1 (0.25%) Single Sign-On
6 1 (0.25%) WSUS
Vendors
1 53 (13.45%) Microsoft
2 27 (6.85%) ServiceNow
3 24 (6.09%) Cisco
4 23 (5.84%) Adobe
5 20 (5.08%) Citrix
5 20 (5.08%) Salesforce.com
6 18 (4.57%) iManage
7 15 (3.81%) Sun
8 14 (3.55%) SAP
9 10 (2.54%) VMware
10 8 (2.03%) NetApp
10 8 (2.03%) Sophos
11 7 (1.78%) Red Hat
12 6 (1.52%) Apple
12 6 (1.52%) Demandware
12 6 (1.52%) Google
12 6 (1.52%) hybris
12 6 (1.52%) Sitecore
13 4 (1.02%) Dell
13 4 (1.02%) EMC