Period
to 18 July 2019

The median annual salary for a Service Manager was £62,500 in advertised job vacancies in London during the 6 months to 18 July 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > London
6 months to
18 Jul 2019
Same period 2018 Same period 2017
Rank 398 463 360
Rank change year-on-year +65 -103 -2
Permanent jobs requiring a Service Manager 403 420 650
As % of all permanent IT jobs advertised in London 0.70% 0.59% 0.89%
As % of the Job Titles category 0.73% 0.62% 0.93%
Number of salaries quoted 334 349 509
London median annual salary £62,500 £55,000 £57,500
Median salary % change year-on-year +13.64% -4.35% +4.55%
10th Percentile £42,500 £40,000 £38,750
90th Percentile £85,875 £82,750 £78,750
England median annual salary £50,437 £50,000 £50,000
% change year-on-year +0.87% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 55,193 67,923 69,698
% of permanent IT jobs with a recognized job title 95.31% 95.54% 95.24%
Number of salaries quoted 45,315 55,238 56,531
London median annual salary £62,500 £60,000 £59,000
Median salary % change year-on-year +4.17% +1.69% +7.27%
10th Percentile £35,000 £33,750 £32,500
90th Percentile £95,000 £92,500 £88,750
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

Service Manager
Job Vacancy Trend in London

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Manager in London

Service Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in London.

Salary trend for Service Manager in London

Service Manager
Salary Histogram in London

The salary distribution of IT jobs citing Service Manager in London over the 6 months to 18 July 2019.

Salary histogram for Service Manager in London

Service Manager
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the London region over the 6 months to 18 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +29 105 £70,000 +25.00% 15
South London +3 18 £55,000 - 2
West London +14 17 £60,000 +37.14% 4
East London +38 13 £95,000 +111.11% 6
North London +12 7 £67,500 - 2
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 18 July 2019, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Manager in the job title.

1 234 (58.06%) ITIL
1 234 (58.06%) Service Delivery
2 118 (29.28%) Finance
3 115 (28.54%) Service Management
4 82 (20.35%) Windows
5 78 (19.35%) Microsoft
6 72 (17.87%) Project Management
7 70 (17.37%) SLA
8 63 (15.63%) Active Directory
9 57 (14.14%) ITSM
10 56 (13.90%) Stakeholder Management
11 50 (12.41%) Agile Software Development
12 47 (11.66%) ITIL Certification
12 47 (11.66%) Microsoft Office
13 40 (9.93%) Change Management
13 40 (9.93%) Problem Management
14 39 (9.68%) Office 365
15 38 (9.43%) Continuous Improvement
15 38 (9.43%) Microsoft Azure
16 36 (8.93%) Banking
17 34 (8.44%) ITIL V3
17 34 (8.44%) Windows 10
18 33 (8.19%) Incident Management
18 33 (8.19%) PRINCE2
19 32 (7.94%) Cisco
20 30 (7.44%) People Management
21 29 (7.20%) Analytical Skills
21 29 (7.20%) Service Design
22 26 (6.45%) SCCM
23 23 (5.71%) Degree

Service Manager Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (2.98%) SharePoint
2 9 (2.23%) MS Exchange
3 6 (1.49%) Exchange Server 2010
3 6 (1.49%) Skype for Business
4 4 (0.99%) Apache
4 4 (0.99%) Confluence
5 3 (0.74%) Blackberry Enterprise Server
5 3 (0.74%) Exchange Server 2003
5 3 (0.74%) Exchange Server 2013
6 1 (0.25%) Mendix
Applications
1 47 (11.66%) Microsoft Office
2 12 (2.98%) Microsoft Excel
3 9 (2.23%) Microsoft PowerPoint
4 3 (0.74%) Microsoft Project
4 3 (0.74%) MS Visio
5 2 (0.50%) Spreadsheet
Business Applications
1 10 (2.48%) Elite 3E
2 6 (1.49%) Remedy ITSM
3 4 (0.99%) SAP ERP
4 1 (0.25%) Dynamics CRM
4 1 (0.25%) SAP S/4HANA
4 1 (0.25%) Summit
Cloud Services
1 39 (9.68%) Office 365
2 38 (9.43%) Microsoft Azure
3 18 (4.47%) Amazon AWS
4 13 (3.23%) SaaS
5 6 (1.49%) PaaS
6 5 (1.24%) G Suite
6 5 (1.24%) Slack
7 3 (0.74%) Azure Active Directory
7 3 (0.74%) IaaS
8 2 (0.50%) Dynamics 365
8 2 (0.50%) Mimecast
8 2 (0.50%) Power Platform
9 1 (0.25%) AdWords
9 1 (0.25%) Amazon EC2
9 1 (0.25%) Cloud Computing
9 1 (0.25%) GitHub
9 1 (0.25%) Google Analytics
9 1 (0.25%) Google Cloud Platform
9 1 (0.25%) OneDrive
9 1 (0.25%) Yammer
Communications & Networking
1 12 (2.98%) LAN
2 11 (2.73%) Skype
2 11 (2.73%) Unified Communications
3 9 (2.23%) Network Security
3 9 (2.23%) WAN
4 7 (1.74%) Firewall
4 7 (1.74%) SAN
4 7 (1.74%) VoIP
5 6 (1.49%) Wireless
6 5 (1.24%) Cisco IOS
7 4 (0.99%) DNS
8 3 (0.74%) DHCP
9 2 (0.50%) MPLS
9 2 (0.50%) Remote Desktop
9 2 (0.50%) VPN
10 1 (0.25%) DWDM
10 1 (0.25%) Ethernet
10 1 (0.25%) IP Telephony
10 1 (0.25%) Softphone
10 1 (0.25%) VLAN
Database & Business Intelligence
1 4 (0.99%) SQL Server
2 3 (0.74%) Data Warehouse
2 3 (0.74%) SAP BW
3 2 (0.50%) Power BI
4 1 (0.25%) MySQL
4 1 (0.25%) Relational Database
Development Applications
1 12 (2.98%) JIRA
2 2 (0.50%) Team Foundation Server
General
1 118 (29.28%) Finance
2 36 (8.93%) Banking
3 23 (5.71%) Legal
4 19 (4.71%) Law
5 13 (3.23%) Billing
5 13 (3.23%) Retail
6 11 (2.73%) Telecoms
7 10 (2.48%) Hindi Language
8 9 (2.23%) Back Office
9 6 (1.49%) Marketing
10 4 (0.99%) Investment Banking
11 3 (0.74%) Italian Language
12 2 (0.50%) Advertising
12 2 (0.50%) German Language
12 2 (0.50%) Local Government
12 2 (0.50%) Retail Banking
13 1 (0.25%) Automotive
13 1 (0.25%) Manufacturing
13 1 (0.25%) Private Banking
13 1 (0.25%) Publishing
Libraries, Frameworks & Software Standards
1 5 (1.24%) .NET
1 5 (1.24%) XMPP
2 2 (0.50%) EDI
3 1 (0.25%) FIX Protocol
3 1 (0.25%) HTML
3 1 (0.25%) Web Services
Miscellaneous
1 29 (7.20%) Analytical Skills
2 21 (5.21%) Management Information System
3 19 (4.71%) Data Centre
3 19 (4.71%) User Experience
4 15 (3.72%) Virtual Team
5 13 (3.23%) Self-Motivation
6 7 (1.74%) Data Protection Act
7 5 (1.24%) Digital Media
8 4 (0.99%) CMDB
8 4 (0.99%) Video Conferencing
9 3 (0.74%) Enterprise Software
9 3 (0.74%) Hedge funds
9 3 (0.74%) iSeries
9 3 (0.74%) Replication
9 3 (0.74%) Smartphone
9 3 (0.74%) Social Media
10 2 (0.50%) Blackberry
10 2 (0.50%) Microsoft Licensing
10 2 (0.50%) Motion Graphics
10 2 (0.50%) Security Operations Centre
Operating Systems
1 82 (20.35%) Windows
2 34 (8.44%) Windows 10
3 20 (4.96%) Windows Server
4 13 (3.23%) Windows 7
5 10 (2.48%) Linux
6 9 (2.23%) Android
7 4 (0.99%) Mac OS
7 4 (0.99%) Unix
7 4 (0.99%) Windows Server 2008
8 3 (0.74%) Windows Server 2003
9 2 (0.50%) Apple iOS
9 2 (0.50%) Windows XP
10 1 (0.25%) Mac OS X
10 1 (0.25%) Solaris
10 1 (0.25%) Windows 8
10 1 (0.25%) Windows Server 2012
Processes & Methodologies
1 234 (58.06%) ITIL
1 234 (58.06%) Service Delivery
2 115 (28.54%) Service Management
3 72 (17.87%) Project Management
4 57 (14.14%) ITSM
5 56 (13.90%) Stakeholder Management
6 50 (12.41%) Agile Software Development
7 40 (9.93%) Change Management
7 40 (9.93%) Problem Management
8 38 (9.43%) Continuous Improvement
9 34 (8.44%) ITIL V3
10 33 (8.19%) Incident Management
10 33 (8.19%) PRINCE2
11 30 (7.44%) People Management
12 29 (7.20%) Service Design
13 23 (5.71%) Problem-Solving
14 22 (5.46%) Analytics
14 22 (5.46%) Service Delivery Management
15 21 (5.21%) Root Cause Analysis
16 18 (4.47%) Matrix Management
Programming Languages
1 19 (4.71%) SQL
2 5 (1.24%) Java
3 4 (0.99%) PowerShell
4 3 (0.74%) C
5 1 (0.25%) Bash Shell
5 1 (0.25%) C#
5 1 (0.25%) C++
5 1 (0.25%) JavaScript
5 1 (0.25%) Lua
5 1 (0.25%) Perl
Qualifications
1 47 (11.66%) ITIL Certification
2 23 (5.71%) Degree
3 11 (2.73%) Microsoft Certification
4 10 (2.48%) SC Cleared
4 10 (2.48%) Security Cleared
5 8 (1.99%) PMP
6 6 (1.49%) PMI Certification
7 5 (1.24%) CISM
7 5 (1.24%) CISSP
8 4 (0.99%) CCNA
8 4 (0.99%) Cisco Certification
8 4 (0.99%) Master's Degree
8 4 (0.99%) MCSA
8 4 (0.99%) MCSE
9 3 (0.74%) ISEB
10 2 (0.50%) CITP
10 2 (0.50%) DBS Check
10 2 (0.50%) PRINCE2 Certification
10 2 (0.50%) VMware Certified Professional (VCP)
11 1 (0.25%) CISMP
Quality Assurance & Compliance
1 70 (17.37%) SLA
2 10 (2.48%) QA
3 9 (2.23%) GDPR
4 6 (1.49%) ISO/IEC 20000
4 6 (1.49%) ISO/IEC 27001
5 2 (0.50%) COBIT
5 2 (0.50%) ISO 22301
5 2 (0.50%) ISO 9001
5 2 (0.50%) PMO
6 1 (0.25%) PCI DSS
System Software
1 63 (15.63%) Active Directory
2 9 (2.23%) VMware Infrastructure
3 5 (1.24%) Hyper-V
3 5 (1.24%) VMware ESXi
4 3 (0.74%) Virtual Machines
5 2 (0.50%) vSphere
Systems Management
1 26 (6.45%) SCCM
2 4 (0.99%) Microsoft Intune
3 3 (0.74%) Norton AntiVirus
4 2 (0.50%) Backup Exec
5 1 (0.25%) Nagios
Vendors
1 78 (19.35%) Microsoft
2 32 (7.94%) Cisco
3 20 (4.96%) VMware
4 14 (3.47%) Citrix
4 14 (3.47%) ServiceNow
5 10 (2.48%) iManage
6 7 (1.74%) HP
6 7 (1.74%) SAP
7 6 (1.49%) NetApp
7 6 (1.49%) Remedy
8 5 (1.24%) 3PAR
8 5 (1.24%) IBM
9 4 (0.99%) Bloomberg
9 4 (0.99%) Google
9 4 (0.99%) Salesforce.com
9 4 (0.99%) Sun
10 3 (0.74%) BMC
10 3 (0.74%) EqualLogic
10 3 (0.74%) Snow
10 3 (0.74%) Symantec