Period
to 18 October 2017

The median annual salary for a Service Manager was £47,500 in advertised job vacancies in the Midlands during the 6 months to 18 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > Midlands
6 months to
18 Oct 2017
Same period 2016 Same period 2015
Rank 204 223 175
Rank change year-on-year +19 -48 +11
Permanent jobs requiring a Service Manager 208 219 315
As % of all permanent IT jobs advertised in the Midlands 1.39% 1.19% 1.68%
As % of the Job Titles category 1.44% 1.23% 1.74%
Number of salaries quoted 138 143 274
Midlands median annual salary £47,500 £44,738 £51,000
Median salary % change year-on-year +6.17% -12.28% -2.86%
10th Percentile £31,250 £27,500 £35,575
90th Percentile £59,650 £67,500 £69,625
England median annual salary £52,500 £50,000 £52,000
% change year-on-year +5.00% -3.85% +4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 14475 17845 18123
% of permanent IT jobs with a recognized job title 96.69% 96.72% 96.89%
Number of salaries quoted 12056 14101 14966
Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £24,000 £23,500 £23,500
90th Percentile £62,500 £62,500 £62,500
England median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Service Manager
Job Vacancy Trend in the Midlands

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Manager in the Midlands

Service Manager
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the Midlands.

Salary trend for Service Manager in the Midlands

Service Manager
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Service Manager in the Midlands over the 6 months to 18 October 2017.

Salary histogram for Service Manager in the Midlands

Service Manager
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the Midlands region over the 6 months to 18 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +31 150 £48,868 +9.23% 8
East Midlands +39 56 £47,500 +5.56% 4
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 18 October 2017, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Midlands region featuring Service Manager in the job title.

1 154 (74.04%) ITIL
2 103 (49.52%) Service Delivery
3 78 (37.50%) Service Management
4 48 (23.08%) SLA
5 47 (22.60%) Microsoft
6 41 (19.71%) Finance
6 41 (19.71%) Data Centre
7 39 (18.75%) Change Management
8 33 (15.87%) Line Management
9 30 (14.42%) Mentoring
9 30 (14.42%) Service Delivery Management
9 30 (14.42%) Continuous Improvement
9 30 (14.42%) Stakeholder Management
9 30 (14.42%) ITIL Certification
9 30 (14.42%) Project Management
10 28 (13.46%) Problem Management
11 27 (12.98%) ITSM
12 21 (10.10%) Windows
12 21 (10.10%) Analytical Skills
13 20 (9.62%) Service Design
13 20 (9.62%) Performance Management
13 20 (9.62%) Office 365
13 20 (9.62%) PRINCE2
14 19 (9.13%) Incident Management
15 18 (8.65%) Retail
15 18 (8.65%) Contract Management
16 16 (7.69%) Customer Requirements
16 16 (7.69%) ITIL V3
17 15 (7.21%) Microsoft Azure
17 15 (7.21%) Management Information System

Service Manager Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (2.40%) MS Exchange
2 3 (1.44%) Exchange Server 2013
2 3 (1.44%) IIS
3 2 (0.96%) SAS
3 2 (0.96%) SharePoint
3 2 (0.96%) Skype for Business
4 1 (0.48%) CMS
Applications
1 7 (3.37%) Microsoft Office
2 6 (2.88%) Microsoft Excel
3 5 (2.40%) Microsoft PowerPoint
4 1 (0.48%) AutoCAD
4 1 (0.48%) MS Visio
Business Applications
1 2 (0.96%) Oracle EBS
2 1 (0.48%) Dynamics AX
2 1 (0.48%) SAP CO
2 1 (0.48%) SAP FI
2 1 (0.48%) SAP FI/CO
Cloud Services
1 20 (9.62%) Office 365
2 15 (7.21%) Microsoft Azure
3 8 (3.85%) Amazon AWS
4 7 (3.37%) SaaS
5 3 (1.44%) IaaS
5 3 (1.44%) PaaS
6 1 (0.48%) Google Analytics
Communications & Networking
1 5 (2.40%) Skype
2 4 (1.92%) Firewall
2 4 (1.92%) LAN
2 4 (1.92%) WAN
3 3 (1.44%) SAN
4 2 (0.96%) Wi-Fi
5 1 (0.48%) SMS
Database & Business Intelligence
1 3 (1.44%) SQL Server
2 2 (0.96%) BusinessObjects
2 2 (0.96%) Hadoop
2 2 (0.96%) Qlik Sense
2 2 (0.96%) SAP BW
Development Applications
1 1 (0.48%) JIRA
General
1 41 (19.71%) Finance
2 18 (8.65%) Retail
3 3 (1.44%) Local Government
4 2 (0.96%) Legal
5 1 (0.48%) Advertising
5 1 (0.48%) Automotive
5 1 (0.48%) German Language
5 1 (0.48%) Manufacturing
5 1 (0.48%) Marketing
5 1 (0.48%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (1.44%) .NET
2 2 (0.96%) HTML
2 2 (0.96%) HTML5
2 2 (0.96%) jQuery
3 1 (0.48%) IDoc
Miscellaneous
1 41 (19.71%) Data Centre
2 21 (10.10%) Analytical Skills
3 15 (7.21%) Management Information System
4 6 (2.88%) Virtual Team
5 5 (2.40%) Driving Licence
5 5 (2.40%) Public Cloud
6 4 (1.92%) Enterprise Storage
7 3 (1.44%) Foreign Exchange (FX)
8 2 (0.96%) Enterprise Software
8 2 (0.96%) FMCG
9 1 (0.48%) Replication
9 1 (0.48%) User Experience
Operating Systems
1 21 (10.10%) Windows
2 5 (2.40%) Windows Server
3 4 (1.92%) Windows 10
4 3 (1.44%) Windows 7
4 3 (1.44%) Windows Server 2008
4 3 (1.44%) Windows Server 2012
5 2 (0.96%) Linux
6 1 (0.48%) Unix
Processes & Methodologies
1 154 (74.04%) ITIL
2 103 (49.52%) Service Delivery
3 78 (37.50%) Service Management
4 39 (18.75%) Change Management
5 33 (15.87%) Line Management
6 30 (14.42%) Continuous Improvement
6 30 (14.42%) Mentoring
6 30 (14.42%) Project Management
6 30 (14.42%) Service Delivery Management
6 30 (14.42%) Stakeholder Management
7 28 (13.46%) Problem Management
8 27 (12.98%) ITSM
9 20 (9.62%) Performance Management
9 20 (9.62%) PRINCE2
9 20 (9.62%) Service Design
10 19 (9.13%) Incident Management
11 18 (8.65%) Contract Management
12 16 (7.69%) Customer Requirements
12 16 (7.69%) ITIL V3
13 13 (6.25%) IT Strategy
Programming Languages
1 6 (2.88%) SQL
2 2 (0.96%) Java
2 2 (0.96%) JavaScript
2 2 (0.96%) T-SQL
3 1 (0.48%) ABAP
Qualifications
1 30 (14.42%) ITIL Certification
2 10 (4.81%) Degree
3 5 (2.40%) ITIL Foundation Certificate
4 4 (1.92%) Microsoft Certification
5 3 (1.44%) MCSE
6 1 (0.48%) MCP
6 1 (0.48%) PRINCE2 Certification
Quality Assurance & Compliance
1 48 (23.08%) SLA
2 2 (0.96%) Sarbanes-Oxley
3 1 (0.48%) ISO 9001
3 1 (0.48%) ISO/IEC 20000
System Software
1 15 (7.21%) Active Directory
2 9 (4.33%) VMware Infrastructure
3 7 (3.37%) Hyper-V
4 5 (2.40%) Virtual Desktop
5 3 (1.44%) VMware ESXi
6 1 (0.48%) XenApp
Systems Management
1 8 (3.85%) Tivoli Storage Manager
2 2 (0.96%) Cisco IPCC
2 2 (0.96%) SCCM
Vendors
1 47 (22.60%) Microsoft
2 14 (6.73%) VMware
3 8 (3.85%) Citrix
4 7 (3.37%) Oracle
5 6 (2.88%) NetApp
5 6 (2.88%) SAP
6 5 (2.40%) ServiceNow
7 4 (1.92%) Dell
7 4 (1.92%) EqualLogic
8 3 (1.44%) Salesforce.com
9 2 (0.96%) Cisco
9 2 (0.96%) Tableau
10 1 (0.48%) Avaya
10 1 (0.48%) Google
10 1 (0.48%) IBM
10 1 (0.48%) JDA
10 1 (0.48%) SolarWinds