Period
to 15 August 2018

The median annual salary for a Support Analyst was £28,750 in advertised job vacancies in Scotland during the 6 months to 15 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > Scotland
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 125 140 123
Rank change year-on-year +15 -17 +16
Permanent jobs requiring a Support Analyst 105 80 122
As % of all permanent IT jobs advertised in Scotland 1.92% 1.50% 2.14%
As % of the Job Titles category 2.01% 1.57% 2.23%
Number of salaries quoted 78 62 83
Scotland median annual salary £28,750 £30,000 £27,500
Median salary % change year-on-year -4.17% +9.09% +10.00%
10th Percentile £20,250 £21,000 £20,000
90th Percentile £39,125 £57,375 £46,250
UK median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 5,234 5,092 5,471
% of permanent IT jobs with a recognized job title 95.79% 95.46% 95.83%
Number of salaries quoted 3,514 3,165 3,302
Scotland median annual salary £45,000 £42,500 £44,000
Median salary % change year-on-year +5.88% -3.41% +3.53%
10th Percentile £28,729 £27,500 £26,250
90th Percentile £69,375 £67,500 £65,000
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in Scotland

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Support Analyst in Scotland

Support Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Scotland.

Salary trend for Support Analyst in Scotland

Support Analyst
Salary Histogram in Scotland

The salary distribution of IT jobs citing Support Analyst in Scotland over the 6 months to 15 August 2018.

Salary histogram for Support Analyst in Scotland

Support Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Scotland region over the 6 months to 15 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +23 48 £28,000 +21.74% 6
Glasgow +2 34 £30,000 -9.09% 2
Scottish Borders 0 5 £27,500 +27.91% 1
South Lanarkshire - 3 £37,500 -
North Lanarkshire +1 2 £41,750 +19.29% 1
West Lothian -15 2 £26,750 +2.88% 1
Falkirk - 2 - -
Dundee - 2 £30,000 - 1
Inverclyde +2 1 £30,000 -
Stirling -1 1 - - 1
Renfrewshire - 1 £36,500 -
East Renfrewshire - 1 - -
Strathclyde - 1 £32,000 -
Argyll and Bute - 1 £27,500 -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 15 August 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Support Analyst in the job title.

1 50 (47.62%) Windows
2 41 (39.05%) SQL
3 30 (28.57%) Oracle
3 30 (28.57%) Windows Server
4 27 (25.71%) ITIL
4 27 (25.71%) Microsoft
5 25 (23.81%) Active Directory
6 24 (22.86%) Unix
7 23 (21.90%) SQL Server
8 22 (20.95%) Linux
9 18 (17.14%) Microsoft Office
9 18 (17.14%) Finance
9 18 (17.14%) SCCM
10 16 (15.24%) Windows 7
11 13 (12.38%) Office 365
11 13 (12.38%) Windows 10
11 13 (12.38%) Problem-Solving
12 12 (11.43%) Relational Database
13 11 (10.48%) Windows Server 2008
13 11 (10.48%) Agile Software Development
13 11 (10.48%) VPN
14 10 (9.52%) Business Intelligence
14 10 (9.52%) Service Management
14 10 (9.52%) ITSM
14 10 (9.52%) Microsoft Azure
15 8 (7.62%) Windows Server 2012
15 8 (7.62%) Oracle Database
15 8 (7.62%) German Language
15 8 (7.62%) ERP
15 8 (7.62%) MS Exchange

Support Analyst Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (7.62%) MS Exchange
2 7 (6.67%) JBoss
2 7 (6.67%) SharePoint
3 5 (4.76%) Exchange Server 2010
4 4 (3.81%) WildFly
5 3 (2.86%) Apache
5 3 (2.86%) BizTalk Server
6 1 (0.95%) IIS
6 1 (0.95%) OpenROAD
6 1 (0.95%) Oracle Workflow
Applications
1 18 (17.14%) Microsoft Office
2 5 (4.76%) Microsoft Excel
3 4 (3.81%) Microsoft PowerPoint
Business Applications
1 3 (2.86%) LongView
2 1 (0.95%) Bloomberg AIM
2 1 (0.95%) Cognos Business Intelligence
2 1 (0.95%) Cognos Controller
2 1 (0.95%) Cognos TM1
2 1 (0.95%) Oracle Applications
2 1 (0.95%) Oracle EBS
2 1 (0.95%) thinkFolio
Cloud Services
1 13 (12.38%) Office 365
2 10 (9.52%) Microsoft Azure
3 4 (3.81%) SaaS
4 2 (1.90%) Amazon AWS
5 1 (0.95%) Azure Active Directory
5 1 (0.95%) GitHub
5 1 (0.95%) Google Cloud Platform
Communications & Networking
1 11 (10.48%) VPN
2 6 (5.71%) LAN
2 6 (5.71%) Skype
3 5 (4.76%) Firewall
4 4 (3.81%) DHCP
4 4 (3.81%) DNS
5 3 (2.86%) VoIP
6 2 (1.90%) SAN
6 2 (1.90%) TCP/IP
7 1 (0.95%) Wireless
Database & Business Intelligence
1 23 (21.90%) SQL Server
2 12 (11.43%) Relational Database
3 8 (7.62%) Oracle Database
4 7 (6.67%) Data Warehouse
5 5 (4.76%) MySQL
5 5 (4.76%) Qlik Sense
5 5 (4.76%) QlikView
6 3 (2.86%) Oracle Reports
7 2 (1.90%) Crystal Reports
7 2 (1.90%) Ingres
7 2 (1.90%) MS Access
7 2 (1.90%) RDBMS
7 2 (1.90%) SQL Server Reporting Services
8 1 (0.95%) PostgreSQL
8 1 (0.95%) Power BI
8 1 (0.95%) SQL Server 2008
Development Applications
1 3 (2.86%) Visual Studio
2 1 (0.95%) Oracle Forms
2 1 (0.95%) Team Foundation Server
General
1 18 (17.14%) Finance
2 8 (7.62%) German Language
3 5 (4.76%) Banking
4 3 (2.86%) Local Government
4 3 (2.86%) Telecoms
5 2 (1.90%) Back Office
5 2 (1.90%) Front Office
5 2 (1.90%) Legal
5 2 (1.90%) Manufacturing
5 2 (1.90%) Retail Banking
6 1 (0.95%) Automotive
6 1 (0.95%) Retail
Libraries, Frameworks & Software Standards
1 5 (4.76%) HTML
1 5 (4.76%) Middleware
2 4 (3.81%) CSS
3 3 (2.86%) .NET
3 3 (2.86%) jQuery
4 2 (1.90%) CGI
4 2 (1.90%) Software Packaging
4 2 (1.90%) Web Services
5 1 (0.95%) ASP.NET
5 1 (0.95%) ASP.NET MVC
5 1 (0.95%) JSON
5 1 (0.95%) LINQ
5 1 (0.95%) REST
5 1 (0.95%) SOAP
5 1 (0.95%) WF
5 1 (0.95%) XML
Miscellaneous
1 5 (4.76%) Computer Science
1 5 (4.76%) Data Centre
2 2 (1.90%) Analytical Skills
2 2 (1.90%) Driving Licence
2 2 (1.90%) FMCG
2 2 (1.90%) Management Information System
3 1 (0.95%) Equities
3 1 (0.95%) Fixed Income
3 1 (0.95%) iPad
3 1 (0.95%) iPhone
3 1 (0.95%) Self-Motivation
3 1 (0.95%) Smart Meter
Operating Systems
1 50 (47.62%) Windows
2 30 (28.57%) Windows Server
3 24 (22.86%) Unix
4 22 (20.95%) Linux
5 16 (15.24%) Windows 7
6 13 (12.38%) Windows 10
7 11 (10.48%) Windows Server 2008
8 8 (7.62%) Windows Server 2012
9 7 (6.67%) Windows Server 2003
10 6 (5.71%) Windows XP
11 3 (2.86%) Windows 8
12 2 (1.90%) Android
13 1 (0.95%) Apple iOS
13 1 (0.95%) Oracle Linux
Processes & Methodologies
1 27 (25.71%) ITIL
2 13 (12.38%) Problem-Solving
3 11 (10.48%) Agile Software Development
4 10 (9.52%) Business Intelligence
4 10 (9.52%) ITSM
4 10 (9.52%) Service Management
5 8 (7.62%) ERP
6 6 (5.71%) Data Analysis
6 6 (5.71%) ETL
6 6 (5.71%) Root Cause Analysis
7 5 (4.76%) Analytics
7 5 (4.76%) CRM
8 4 (3.81%) Asset Management
8 4 (3.81%) Configuration Management
8 4 (3.81%) DevOps
8 4 (3.81%) ITIL V3
8 4 (3.81%) Service Delivery
9 3 (2.86%) Business Analysis
9 3 (2.86%) Change Management
9 3 (2.86%) Systems Analysis
Programming Languages
1 41 (39.05%) SQL
2 7 (6.67%) PowerShell
3 6 (5.71%) Java
4 5 (4.76%) PL/SQL
5 4 (3.81%) Bash Shell
5 4 (3.81%) C#
5 4 (3.81%) JavaScript
6 3 (2.86%) Shell Script
7 2 (1.90%) VBScript
8 1 (0.95%) PHP
8 1 (0.95%) Python
8 1 (0.95%) VBA
Qualifications
1 7 (6.67%) Degree
2 4 (3.81%) Microsoft Certification
3 2 (1.90%) ITIL Certification
3 2 (1.90%) ITIL Foundation Certificate
3 2 (1.90%) MCSA
3 2 (1.90%) MCSE
3 2 (1.90%) Security Cleared
4 1 (0.95%) A+ Certification
4 1 (0.95%) Computer Science Degree
4 1 (0.95%) HNC
4 1 (0.95%) MCP
Quality Assurance & Compliance
1 7 (6.67%) SLA
2 1 (0.95%) GCP
2 1 (0.95%) ISO 9001
2 1 (0.95%) ISO/IEC 27001
2 1 (0.95%) QA
System Software
1 25 (23.81%) Active Directory
2 3 (2.86%) VMware Infrastructure
3 2 (1.90%) Hyper-V
4 1 (0.95%) VMware Workstation
4 1 (0.95%) XenApp
4 1 (0.95%) XenDesktop
Systems Management
1 18 (17.14%) SCCM
2 6 (5.71%) DameWare
3 4 (3.81%) Ansible
3 4 (3.81%) Opscode Chef
3 4 (3.81%) Puppet
4 2 (1.90%) SCOM
4 2 (1.90%) Systems Management Server (SMS)
5 1 (0.95%) MaaS360
5 1 (0.95%) Microsoft Intune
Vendors
1 30 (28.57%) Oracle
2 27 (25.71%) Microsoft
3 7 (6.67%) Citrix
4 6 (5.71%) Cognos
4 6 (5.71%) Informatica
4 6 (5.71%) VMware
5 5 (4.76%) Charles River
5 5 (4.76%) Vertica
6 4 (3.81%) IFS
6 4 (3.81%) TIBCO
7 2 (1.90%) Apple
7 2 (1.90%) Ivanti
7 2 (1.90%) SAP
8 1 (0.95%) Atlassian
8 1 (0.95%) Avaloq
8 1 (0.95%) Avaya
8 1 (0.95%) Bloomberg
8 1 (0.95%) Cisco
8 1 (0.95%) Sun
8 1 (0.95%) Sybase