Period
to 17 November 2018

The median annual salary for a Support Analyst was £29,750 in advertised job vacancies in Scotland during the 6 months to 17 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > Scotland
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 145 120 113
Rank change year-on-year -25 -7 +21
Permanent jobs requiring a Support Analyst 83 110 109
As % of all permanent IT jobs advertised in Scotland 1.55% 1.95% 2.08%
As % of the Job Titles category 1.62% 2.02% 2.16%
Number of salaries quoted 58 82 82
Scotland median annual salary £29,750 £33,000 £29,500
Median salary % change year-on-year -9.85% +11.86% +7.27%
10th Percentile £21,000 £21,000 £21,275
90th Percentile £39,125 £45,000 £46,250
UK median annual salary £32,500 £30,500 £31,000
% change year-on-year +6.56% -1.61% -4.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 5,124 5,436 5,048
% of permanent IT jobs with a recognized job title 95.40% 96.26% 96.35%
Number of salaries quoted 3,342 3,473 3,108
Scotland median annual salary £45,000 £43,000 £42,500
Median salary % change year-on-year +4.65% +1.18% -
10th Percentile £28,513 £27,734 £27,000
90th Percentile £70,000 £65,000 £64,750
UK median annual salary £50,000 £48,170 £47,500
% change year-on-year +3.80% +1.41% +5.56%

Support Analyst
Job Vacancy Trend in Scotland

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Support Analyst in Scotland

Support Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Scotland.

Salary trend for Support Analyst in Scotland

Support Analyst
Salary Histogram in Scotland

The salary distribution of IT jobs citing Support Analyst in Scotland over the 6 months to 17 November 2018.

Salary histogram for Support Analyst in Scotland

Support Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Scotland region over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +15 43 £28,500 -12.31% 5
Glasgow -23 13 £27,525 -21.36% 6
Scottish Borders - 6 £28,500 -
West Lothian -33 4 £29,500 +13.46%
Stirling +4 3 - -
Aberdeen -3 3 - -
North Lanarkshire +3 2 £41,750 -7.22%
South Lanarkshire - 2 £36,750 -
Dundee - 2 £30,000 - 1
Inverclyde - 1 £30,000 -
East Renfrewshire - 1 - -
Renfrewshire - 1 £36,500 -
Argyll and Bute - 1 £27,500 -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 17 November 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Support Analyst in the job title.

1 34 (40.96%) Windows
2 31 (37.35%) SQL
3 26 (31.33%) ITIL
4 23 (27.71%) Microsoft
5 19 (22.89%) Oracle
6 18 (21.69%) Active Directory
7 17 (20.48%) Linux
8 16 (19.28%) SQL Server
8 16 (19.28%) Microsoft Office
8 16 (19.28%) Windows Server
9 13 (15.66%) Finance
10 12 (14.46%) Windows 10
11 11 (13.25%) Microsoft Azure
12 10 (12.05%) Windows 7
12 10 (12.05%) Office 365
12 10 (12.05%) Problem-Solving
13 9 (10.84%) Agile Software Development
13 9 (10.84%) Unix
14 8 (9.64%) Relational Database
14 8 (9.64%) Windows Server 2008
15 7 (8.43%) SCCM
15 7 (8.43%) ERP
15 7 (8.43%) MySQL
15 7 (8.43%) SLA
16 6 (7.23%) CRM
16 6 (7.23%) Degree
16 6 (7.23%) Computer Science
16 6 (7.23%) ITSM
16 6 (7.23%) Service Management
16 6 (7.23%) Bash Shell

Support Analyst Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (6.02%) SharePoint
2 4 (4.82%) JBoss
2 4 (4.82%) WildFly
3 3 (3.61%) MS Exchange
4 2 (2.41%) BizTalk Server
5 1 (1.20%) Exchange Server 2007
5 1 (1.20%) Exchange Server 2013
5 1 (1.20%) IIS
5 1 (1.20%) Oracle Workflow
Applications
1 16 (19.28%) Microsoft Office
2 2 (2.41%) Microsoft Excel
3 1 (1.20%) Microsoft PowerPoint
Business Applications
1 3 (3.61%) Remedy ITSM
1 3 (3.61%) SAP HR
2 2 (2.41%) Dynamics CRM
3 1 (1.20%) Oracle Applications
3 1 (1.20%) Oracle EBS
Cloud Services
1 11 (13.25%) Microsoft Azure
2 10 (12.05%) Office 365
3 4 (4.82%) SaaS
4 2 (2.41%) Amazon AWS
4 2 (2.41%) Dynamics 365
5 1 (1.20%) Google Cloud Platform
5 1 (1.20%) Mimecast
Communications & Networking
1 5 (6.02%) DHCP
1 5 (6.02%) DNS
1 5 (6.02%) VPN
2 4 (4.82%) Firewall
2 4 (4.82%) VoIP
3 1 (1.20%) LAN
3 1 (1.20%) SAN
3 1 (1.20%) WAN
3 1 (1.20%) Wireless
Database & Business Intelligence
1 16 (19.28%) SQL Server
2 8 (9.64%) Relational Database
3 7 (8.43%) MySQL
4 4 (4.82%) Oracle Database
5 3 (3.61%) Oracle Reports
5 3 (3.61%) PostgreSQL
6 2 (2.41%) Crystal Reports
6 2 (2.41%) SQL Server Reporting Services
7 1 (1.20%) Power BI
7 1 (1.20%) SQL Server 2008
Development Applications
1 4 (4.82%) Hudson
2 1 (1.20%) Oracle Forms
General
1 13 (15.66%) Finance
2 3 (3.61%) Banking
2 3 (3.61%) German Language
3 2 (2.41%) Back Office
3 2 (2.41%) Local Government
3 2 (2.41%) Retail Banking
4 1 (1.20%) Automotive
4 1 (1.20%) Manufacturing
4 1 (1.20%) Retail
Libraries, Frameworks & Software Standards
1 4 (4.82%) .NET
2 3 (3.61%) CSS
2 3 (3.61%) HTML
3 2 (2.41%) CGI
3 2 (2.41%) jQuery
4 1 (1.20%) Middleware
4 1 (1.20%) Software Packaging
4 1 (1.20%) WF
Miscellaneous
1 6 (7.23%) Computer Science
2 5 (6.02%) Data Centre
3 4 (4.82%) Management Information System
4 3 (3.61%) Enterprise Software
5 2 (2.41%) Analytical Skills
5 2 (2.41%) Driving Licence
5 2 (2.41%) Fintech
5 2 (2.41%) Self-Motivation
6 1 (1.20%) Blackberry
6 1 (1.20%) FMCG
Operating Systems
1 34 (40.96%) Windows
2 17 (20.48%) Linux
3 16 (19.28%) Windows Server
4 12 (14.46%) Windows 10
5 10 (12.05%) Windows 7
6 9 (10.84%) Unix
7 8 (9.64%) Windows Server 2008
8 6 (7.23%) Windows Server 2012
9 4 (4.82%) Windows 8
10 2 (2.41%) Android
10 2 (2.41%) Windows Server 2003
11 1 (1.20%) Apple iOS
11 1 (1.20%) Oracle Linux
Processes & Methodologies
1 26 (31.33%) ITIL
2 10 (12.05%) Problem-Solving
3 9 (10.84%) Agile Software Development
4 7 (8.43%) ERP
5 6 (7.23%) CRM
5 6 (7.23%) ITSM
5 6 (7.23%) Service Management
6 5 (6.02%) Business Intelligence
6 5 (6.02%) Release Management
6 5 (6.02%) Service Delivery
7 4 (4.82%) Configuration Management
7 4 (4.82%) DevOps
7 4 (4.82%) Project Management
8 3 (3.61%) Business Analysis
8 3 (3.61%) Business Transformation
8 3 (3.61%) SDLC
8 3 (3.61%) Stakeholder Management
8 3 (3.61%) Systems Analysis
8 3 (3.61%) Time Management
9 2 (2.41%) Security Architecture
Programming Languages
1 31 (37.35%) SQL
2 6 (7.23%) Bash Shell
3 5 (6.02%) PL/SQL
4 4 (4.82%) PowerShell
5 3 (3.61%) C#
5 3 (3.61%) PHP
6 2 (2.41%) Java
6 2 (2.41%) JavaScript
6 2 (2.41%) Perl
7 1 (1.20%) VBA
Qualifications
1 6 (7.23%) Degree
2 5 (6.02%) ITIL Certification
3 4 (4.82%) Microsoft Certification
4 2 (2.41%) ITIL Foundation Certificate
4 2 (2.41%) MCSA
4 2 (2.41%) MCSE
5 1 (1.20%) A+ Certification
5 1 (1.20%) Computer Science Degree
5 1 (1.20%) MCP
Quality Assurance & Compliance
1 7 (8.43%) SLA
2 1 (1.20%) ISO 9001
2 1 (1.20%) ISO/IEC 27001
System Software
1 18 (21.69%) Active Directory
2 3 (3.61%) Hyper-V
3 2 (2.41%) VMware Infrastructure
Systems Management
1 7 (8.43%) SCCM
2 4 (4.82%) Ansible
2 4 (4.82%) Opscode Chef
2 4 (4.82%) Puppet
3 2 (2.41%) Systems Management Server (SMS)
4 1 (1.20%) MaaS360
4 1 (1.20%) Microsoft Intune
Vendors
1 23 (27.71%) Microsoft
2 19 (22.89%) Oracle
3 4 (4.82%) Citrix
3 4 (4.82%) IFS
3 4 (4.82%) SAP
4 3 (3.61%) BMC
4 3 (3.61%) Remedy
4 3 (3.61%) VMware
5 1 (1.20%) Apple
5 1 (1.20%) Atlassian
5 1 (1.20%) Avaya
5 1 (1.20%) IBM
5 1 (1.20%) iManage
5 1 (1.20%) MobileIron
5 1 (1.20%) ServiceNow
5 1 (1.20%) Sun
5 1 (1.20%) Veeam
5 1 (1.20%) Verint