Period
to 23 January 2019

The median annual salary for a Support Analyst was £31,250 in advertised job vacancies in Scotland during the 6 months to 23 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > Scotland
6 months to
23 Jan 2019
Same period 2018 Same period 2017
Rank 157 132 84
Rank change year-on-year -25 -48 +29
Permanent jobs requiring a Support Analyst 68 107 116
As % of all permanent IT jobs advertised in Scotland 1.33% 1.92% 2.50%
As % of the Job Titles category 1.39% 1.99% 2.59%
Number of salaries quoted 38 64 79
Scotland median annual salary £31,250 £33,500 £32,000
Median salary % change year-on-year -6.72% +4.69% +1.59%
10th Percentile £22,125 £19,825 £21,450
90th Percentile £40,000 £43,375 £44,750
UK median annual salary £32,500 £30,000 £31,000
% change year-on-year +8.33% -3.23% -4.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 4,908 5,380 4,473
% of permanent IT jobs with a recognized job title 95.88% 96.57% 96.46%
Number of salaries quoted 3,209 3,575 2,866
Scotland median annual salary £45,000 £44,000 £43,000
Median salary % change year-on-year +2.27% +2.33% +1.18%
10th Percentile £28,986 £28,000 £27,500
90th Percentile £68,950 £65,000 £63,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

Support Analyst
Job Vacancy Trend in Scotland

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Support Analyst in Scotland

Support Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Scotland.

Salary trend for Support Analyst in Scotland

Support Analyst
Salary Histogram in Scotland

The salary distribution of IT jobs citing Support Analyst in Scotland over the 6 months to 23 January 2019.

Salary histogram for Support Analyst in Scotland

Support Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Scotland region over the 6 months to 23 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +4 33 £34,000 +4.62% 3
Glasgow -31 12 £23,250 -33.57% 2
West Lothian -17 7 £31,000 +12.73% 1
Scottish Borders - 6 £28,500 - 1
Stirling +6 3 - -
Aberdeen -3 3 - -
Highlands -5 1 - -
East Renfrewshire - 1 - -
Dundee - 1 - - 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 23 January 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Support Analyst in the job title.

1 25 (36.76%) SQL
2 24 (35.29%) ITIL
3 22 (32.35%) Windows
3 22 (32.35%) Microsoft
4 17 (25.00%) Linux
5 14 (20.59%) SQL Server
5 14 (20.59%) Microsoft Office
5 14 (20.59%) Active Directory
6 12 (17.65%) Finance
6 12 (17.65%) Unix
7 11 (16.18%) Oracle
7 11 (16.18%) Windows 10
8 9 (13.24%) Windows Server
8 9 (13.24%) Windows 7
9 8 (11.76%) Problem-Solving
10 7 (10.29%) Bash Shell
11 6 (8.82%) Service Delivery
11 6 (8.82%) Java
11 6 (8.82%) Windows Server 2008
11 6 (8.82%) Microsoft Azure
11 6 (8.82%) Agile Software Development
11 6 (8.82%) Office 365
11 6 (8.82%) Enterprise Software
12 5 (7.35%) PostgreSQL
12 5 (7.35%) SCCM
12 5 (7.35%) C#
12 5 (7.35%) Perl
12 5 (7.35%) PHP
12 5 (7.35%) MySQL
12 5 (7.35%) SharePoint

Support Analyst Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (7.35%) SharePoint
2 3 (4.41%) MS Exchange
3 2 (2.94%) BizTalk Server
3 2 (2.94%) Exchange Server 2013
3 2 (2.94%) JBoss
3 2 (2.94%) SharePoint 2013
3 2 (2.94%) WildFly
4 1 (1.47%) Exchange Server 2007
4 1 (1.47%) Umbraco
Applications
1 14 (20.59%) Microsoft Office
2 2 (2.94%) Microsoft Excel
2 2 (2.94%) Microsoft PowerPoint
Business Applications
1 3 (4.41%) Remedy ITSM
1 3 (4.41%) SAP HR
2 2 (2.94%) Dynamics CRM
Cloud Services
1 6 (8.82%) Microsoft Azure
1 6 (8.82%) Office 365
2 2 (2.94%) Dynamics 365
2 2 (2.94%) SaaS
3 1 (1.47%) Amazon AWS
3 1 (1.47%) Mimecast
Communications & Networking
1 4 (5.88%) DHCP
1 4 (5.88%) DNS
1 4 (5.88%) VoIP
2 3 (4.41%) Firewall
2 3 (4.41%) VPN
3 1 (1.47%) Internet
3 1 (1.47%) LAN
3 1 (1.47%) SAN
3 1 (1.47%) Skype
3 1 (1.47%) WAN
3 1 (1.47%) Wireless
Database & Business Intelligence
1 14 (20.59%) SQL Server
2 5 (7.35%) MySQL
2 5 (7.35%) PostgreSQL
3 3 (4.41%) Oracle Database
4 1 (1.47%) Relational Database
Development Applications
1 4 (5.88%) Hudson
General
1 12 (17.65%) Finance
2 2 (2.94%) Back Office
2 2 (2.94%) French Language
2 2 (2.94%) Local Government
Libraries, Frameworks & Software Standards
1 4 (5.88%) .NET
1 4 (5.88%) jQuery
2 3 (4.41%) CSS
2 3 (4.41%) HTML
3 2 (2.94%) ASP.NET
3 2 (2.94%) CGI
3 2 (2.94%) KnockoutJS
3 2 (2.94%) Node.js
Miscellaneous
1 6 (8.82%) Enterprise Software
2 3 (4.41%) Data Centre
3 2 (2.94%) Fintech
3 2 (2.94%) Management Information System
4 1 (1.47%) Analytical Skills
4 1 (1.47%) Blackberry
4 1 (1.47%) FMCG
4 1 (1.47%) Self-Motivation
4 1 (1.47%) Smartphone
Operating Systems
1 22 (32.35%) Windows
2 17 (25.00%) Linux
3 12 (17.65%) Unix
4 11 (16.18%) Windows 10
5 9 (13.24%) Windows 7
5 9 (13.24%) Windows Server
6 6 (8.82%) Windows Server 2008
7 3 (4.41%) Windows 8
7 3 (4.41%) Windows Server 2012
8 2 (2.94%) Apple iOS
9 1 (1.47%) Android
9 1 (1.47%) Oracle Linux
9 1 (1.47%) Windows Server 2003
Processes & Methodologies
1 24 (35.29%) ITIL
2 8 (11.76%) Problem-Solving
3 6 (8.82%) Agile Software Development
3 6 (8.82%) Service Delivery
4 4 (5.88%) CRM
4 4 (5.88%) Stakeholder Management
5 3 (4.41%) Customer Acquisition
5 3 (4.41%) Project Management
5 3 (4.41%) Project Planning
5 3 (4.41%) SDLC
5 3 (4.41%) Time Management
6 2 (2.94%) Computer Science
6 2 (2.94%) Configuration Management
6 2 (2.94%) DevOps
6 2 (2.94%) Digital Transformation Programme
6 2 (2.94%) Front End Development
6 2 (2.94%) ITIL V3
6 2 (2.94%) Release Management
6 2 (2.94%) Risk Management
6 2 (2.94%) Security Architecture
Programming Languages
1 25 (36.76%) SQL
2 7 (10.29%) Bash Shell
3 6 (8.82%) Java
4 5 (7.35%) C#
4 5 (7.35%) Perl
4 5 (7.35%) PHP
5 4 (5.88%) PowerShell
6 2 (2.94%) JavaScript
6 2 (2.94%) TypeScript
7 1 (1.47%) PL/SQL
7 1 (1.47%) VBA
Qualifications
1 5 (7.35%) ITIL Certification
2 1 (1.47%) BPSS Clearance
2 1 (1.47%) Degree
2 1 (1.47%) ITIL Foundation Certificate
2 1 (1.47%) Microsoft Certification
Quality Assurance & Compliance
1 4 (5.88%) SLA
System Software
1 14 (20.59%) Active Directory
2 3 (4.41%) Hyper-V
3 1 (1.47%) VMware Infrastructure
Systems Management
1 5 (7.35%) SCCM
2 2 (2.94%) Ansible
2 2 (2.94%) Opscode Chef
2 2 (2.94%) Puppet
Vendors
1 22 (32.35%) Microsoft
2 11 (16.18%) Oracle
3 4 (5.88%) SAP
4 3 (4.41%) BMC
4 3 (4.41%) Remedy
4 3 (4.41%) VMware
5 2 (2.94%) AppDynamics
5 2 (2.94%) Citrix
6 1 (1.47%) Avaya
6 1 (1.47%) Cisco
6 1 (1.47%) EMC
6 1 (1.47%) IBM
6 1 (1.47%) iManage
6 1 (1.47%) Mitel
6 1 (1.47%) MobileIron
6 1 (1.47%) Solarvista
6 1 (1.47%) Verint