Period
to 22 November 2017

The median annual salary for a Support Analyst was £33,500 in advertised job vacancies in Scotland during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > Scotland
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 123 106 128
Rank change year-on-year -17 +22 -64
Permanent jobs requiring a Support Analyst 109 112 119
As % of all permanent IT jobs advertised in Scotland 1.92% 2.15% 1.87%
As % of the Job Titles category 2.00% 2.24% 1.96%
Number of salaries quoted 81 83 79
Scotland median annual salary £33,500 £30,000 £28,000
Median salary % change year-on-year +11.67% +7.14% -6.67%
10th Percentile £21,000 £21,300 £18,800
90th Percentile £45,000 £46,250 £48,750
UK median annual salary £30,000 £31,500 £32,500
% change year-on-year -4.76% -3.08% +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 5454 4995 6058
% of permanent IT jobs with a recognized job title 96.22% 95.93% 95.31%
Number of salaries quoted 3495 3103 3893
Scotland median annual salary £42,500 £42,500 £42,500
10th Percentile £27,738 £27,025 £27,500
90th Percentile £65,000 £65,000 £63,750
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Support Analyst
Job Vacancy Trend in Scotland

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Support Analyst in Scotland

Support Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Scotland.

Salary trend for Support Analyst in Scotland

Support Analyst
Salary Histogram in Scotland

The salary distribution of IT jobs citing Support Analyst in Scotland over the 6 months to 22 November 2017.

Salary histogram for Support Analyst in Scotland

Support Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Scotland region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -28 37 £32,500 -7.14% 4
Glasgow -13 34 £35,000 +34.62% 4
West Lothian +2 14 £26,000 -8.77%
Aberdeen +4 8 £40,000 +63.27%
Stirling +1 3 £27,500 -15.38%
Fife -5 1 - -
North Lanarkshire - 1 £45,000 - 1
Highlands - 1 £23,500 -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 22 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region featuring Support Analyst in the job title.

1 59 (54.13%) SQL
2 40 (36.70%) Oracle
3 28 (25.69%) Windows
4 22 (20.18%) Microsoft
4 22 (20.18%) Finance
5 19 (17.43%) ITIL
5 19 (17.43%) SQL Server
6 18 (16.51%) Oracle Database
7 15 (13.76%) PL/SQL
8 14 (12.84%) Oracle EBS
9 13 (11.93%) Service Management
9 13 (11.93%) Active Directory
10 12 (11.01%) Microsoft Office
11 11 (10.09%) Linux
11 11 (10.09%) ERP
11 11 (10.09%) Analytical Skills
12 10 (9.17%) Relational Database
12 10 (9.17%) Oracle Database 10g
12 10 (9.17%) Unix
12 10 (9.17%) Java
13 9 (8.26%) Oracle HRMS
13 9 (8.26%) Oracle Payroll
13 9 (8.26%) Oracle 11i
13 9 (8.26%) Oracle Discoverer
13 9 (8.26%) SLA
13 9 (8.26%) Oracle EBS R12
13 9 (8.26%) Office 365
14 8 (7.34%) Windows Server 2012
14 8 (7.34%) Windows 7
14 8 (7.34%) Security Cleared

Support Analyst Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (7.34%) Apache
1 8 (7.34%) SharePoint
2 6 (5.50%) JBoss
3 5 (4.59%) CMS
4 4 (3.67%) Skype for Business
5 3 (2.75%) BizTalk Server
5 3 (2.75%) Moodle
5 3 (2.75%) MS Exchange
6 2 (1.83%) Tomcat
7 1 (0.92%) Exchange Server 2010
7 1 (0.92%) Totara
Applications
1 12 (11.01%) Microsoft Office
2 6 (5.50%) Microsoft Excel
Business Applications
1 14 (12.84%) Oracle EBS
2 9 (8.26%) Oracle 11i
2 9 (8.26%) Oracle EBS R12
2 9 (8.26%) Oracle HRMS
2 9 (8.26%) Oracle Payroll
3 3 (2.75%) Infor M3
4 2 (1.83%) Epicor Tropos
4 2 (1.83%) NetSuite
5 1 (0.92%) Movex
Cloud Services
1 9 (8.26%) Office 365
2 7 (6.42%) Microsoft Azure
3 3 (2.75%) Azure Active Directory
4 2 (1.83%) OneDrive
Communications & Networking
1 4 (3.67%) Skype
1 4 (3.67%) TCP/IP
2 3 (2.75%) Firewall
3 1 (0.92%) Broadband
3 1 (0.92%) DHCP
3 1 (0.92%) Extranet
3 1 (0.92%) Internet
3 1 (0.92%) LAN
3 1 (0.92%) Network Security
3 1 (0.92%) Remote Desktop
3 1 (0.92%) VoIP
3 1 (0.92%) WAN
Database & Business Intelligence
1 19 (17.43%) SQL Server
2 18 (16.51%) Oracle Database
3 10 (9.17%) Oracle Database 10g
3 10 (9.17%) Relational Database
4 9 (8.26%) Oracle Discoverer
5 8 (7.34%) SQL Server Reporting Services
6 7 (6.42%) SQLBase
7 5 (4.59%) SQLPlus
8 2 (1.83%) Crystal Reports
8 2 (1.83%) DB2
8 2 (1.83%) MySQL
8 2 (1.83%) SQL Server Integration Services
9 1 (0.92%) Oracle Database 11g
9 1 (0.92%) Oracle Database 12c
9 1 (0.92%) UniData
Development Applications
1 1 (0.92%) Visual Studio
General
1 22 (20.18%) Finance
2 5 (4.59%) Banking
2 5 (4.59%) Telecoms
3 4 (3.67%) Legal
4 1 (0.92%) Dutch Language
4 1 (0.92%) German Language
4 1 (0.92%) Manufacturing
4 1 (0.92%) Retail
Libraries, Frameworks & Software Standards
1 5 (4.59%) Web Services
2 4 (3.67%) .NET
3 1 (0.92%) HTML
3 1 (0.92%) XML
Miscellaneous
1 11 (10.09%) Analytical Skills
2 4 (3.67%) PDA
3 3 (2.75%) Computer Science
3 3 (2.75%) Enterprise Software
3 3 (2.75%) Management Information System
4 2 (1.83%) Driving Licence
4 2 (1.83%) Fintech
4 2 (1.83%) Learning Management System
4 2 (1.83%) Smartphone
5 1 (0.92%) e-Learning
5 1 (0.92%) LIMS
5 1 (0.92%) Mobile Computing
Operating Systems
1 28 (25.69%) Windows
2 11 (10.09%) Linux
3 10 (9.17%) Unix
4 8 (7.34%) Windows 7
4 8 (7.34%) Windows Server 2012
5 7 (6.42%) Windows Server
5 7 (6.42%) Windows Server 2008
6 6 (5.50%) Windows 10
6 6 (5.50%) Windows 8
7 3 (2.75%) Windows XP
8 1 (0.92%) Android
8 1 (0.92%) Apple iOS
8 1 (0.92%) Mac OS X
8 1 (0.92%) Windows Mobile
Processes & Methodologies
1 19 (17.43%) ITIL
2 13 (11.93%) Service Management
3 11 (10.09%) ERP
4 7 (6.42%) Continuous Improvement
4 7 (6.42%) CRM
5 6 (5.50%) Software Licensing
6 5 (4.59%) Incident Management
6 5 (4.59%) Release Management
6 5 (4.59%) Root Cause Analysis
6 5 (4.59%) System Testing
7 4 (3.67%) Creative Problem-Solving
7 4 (3.67%) ITSM
7 4 (3.67%) Practice Management
7 4 (3.67%) Stakeholder Management
7 4 (3.67%) User Acceptance Testing
8 3 (2.75%) Data Entry
8 3 (2.75%) Proactive Monitoring
8 3 (2.75%) SIEM
9 2 (1.83%) Document Management
9 2 (1.83%) Stakeholder Engagement
Programming Languages
1 59 (54.13%) SQL
2 15 (13.76%) PL/SQL
3 10 (9.17%) Java
4 8 (7.34%) Shell Script
5 6 (5.50%) C#
6 5 (4.59%) PowerShell
7 2 (1.83%) C++
8 1 (0.92%) JavaScript
8 1 (0.92%) T-SQL
8 1 (0.92%) VBA
8 1 (0.92%) VBScript
Qualifications
1 8 (7.34%) Security Cleared
2 4 (3.67%) Degree
2 4 (3.67%) SC Cleared
3 2 (1.83%) ECDL
4 1 (0.92%) BPSS Clearance
4 1 (0.92%) CTC Cleared
4 1 (0.92%) HND
4 1 (0.92%) MCP
4 1 (0.92%) Microsoft Certification
Quality Assurance & Compliance
1 9 (8.26%) SLA
2 5 (4.59%) ISO 9001
2 5 (4.59%) ISO/IEC 27001
System Software
1 13 (11.93%) Active Directory
2 1 (0.92%) Hyper-V
2 1 (0.92%) Virtual Machines
Systems Management
1 2 (1.83%) Microsoft Intune
1 2 (1.83%) SCCM
2 1 (0.92%) RSA Archer
2 1 (0.92%) SCOM
Vendors
1 40 (36.70%) Oracle
2 22 (20.18%) Microsoft
3 3 (2.75%) Cisco
3 3 (2.75%) IFS
3 3 (2.75%) Infor
3 3 (2.75%) VMware
4 2 (1.83%) Adobe
4 2 (1.83%) Blackboard
4 2 (1.83%) Epicor
4 2 (1.83%) iManage
4 2 (1.83%) Sage
4 2 (1.83%) SAP
5 1 (0.92%) CyberArk
5 1 (0.92%) McAfee
5 1 (0.92%) NetWitness
5 1 (0.92%) Novell
5 1 (0.92%) Progress
5 1 (0.92%) Salesforce.com
5 1 (0.92%) ServiceNow
5 1 (0.92%) Symantec