Period
to 19 February 2018

The median annual salary for a Support Analyst was £33,500 in advertised job vacancies in Scotland during the 6 months to 19 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > Scotland
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 130 91 117
Rank change year-on-year -39 +26 -43
Permanent jobs requiring a Support Analyst 112 113 125
As % of all permanent IT jobs advertised in Scotland 1.97% 2.46% 2.03%
As % of the Job Titles category 2.05% 2.56% 2.13%
Number of salaries quoted 67 72 80
Scotland median annual salary £33,500 £30,500 £31,500
Median salary % change year-on-year +9.84% -3.17% +5.00%
10th Percentile £20,600 £21,250 £21,425
90th Percentile £42,200 £43,625 £42,750
UK median annual salary £30,000 £30,000 £32,500
% change year-on-year - -7.69% +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 5,464 4,416 5,861
% of permanent IT jobs with a recognized job title 96.35% 96.23% 95.39%
Number of salaries quoted 3,661 2,823 3,792
Scotland median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +1.19%
10th Percentile £28,000 £27,500 £27,500
90th Percentile £66,250 £62,750 £64,750
UK median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Support Analyst
Job Vacancy Trend in Scotland

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Support Analyst in Scotland

Support Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Scotland.

Salary trend for Support Analyst in Scotland

Support Analyst
Salary Histogram in Scotland

The salary distribution of IT jobs citing Support Analyst in Scotland over the 6 months to 19 February 2018.

Salary histogram for Support Analyst in Scotland

Support Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Scotland region over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -15 45 £34,500 +43.75% 6
Edinburgh -28 37 £33,500 +4.69% 6
West Lothian -3 8 £31,000 +19.23% 1
Fife -5 7 £37,500 +9.49%
Aberdeen - 5 £32,500 -
Stirling -2 4 £27,500 -15.38%
Aberdeenshire - 2 £34,500 -
South Lanarkshire -7 1 £40,000 +1.27%
North Lanarkshire - 1 £45,000 -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 19 February 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Support Analyst in the job title.

1 52 (46.43%) Windows
2 48 (42.86%) SQL
3 37 (33.04%) SQL Server
4 33 (29.46%) Oracle
5 30 (26.79%) Microsoft
5 30 (26.79%) Finance
6 27 (24.11%) Windows Server
7 21 (18.75%) VMware
7 21 (18.75%) ITIL
8 20 (17.86%) Unix
9 18 (16.07%) CRM
9 18 (16.07%) Microsoft Office
10 17 (15.18%) Service Management
11 16 (14.29%) Analytical Skills
12 14 (12.50%) Active Directory
12 14 (12.50%) SLA
13 13 (11.61%) Java
14 12 (10.71%) SharePoint
14 12 (10.71%) Oracle Database
14 12 (10.71%) Office 365
15 11 (9.82%) Root Cause Analysis
15 11 (9.82%) Windows Server 2012
15 11 (9.82%) Windows 7
15 11 (9.82%) Agile Software Development
15 11 (9.82%) Apache
16 10 (8.93%) Linux
16 10 (8.93%) .NET
16 10 (8.93%) Data Analysis
16 10 (8.93%) Relational Database
17 9 (8.04%) Security Cleared

Support Analyst Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (10.71%) SharePoint
2 11 (9.82%) Apache
3 9 (8.04%) JBoss
4 6 (5.36%) IIS
5 5 (4.46%) MS Exchange
6 4 (3.57%) CMS
7 3 (2.68%) BizTalk Server
7 3 (2.68%) Moodle
7 3 (2.68%) Skype for Business
8 2 (1.79%) Exchange Server 2010
8 2 (1.79%) Tomcat
9 1 (0.89%) IBM Notes
9 1 (0.89%) Totara
Applications
1 18 (16.07%) Microsoft Office
2 6 (5.36%) Microsoft Excel
3 1 (0.89%) Microsoft PowerPoint
Business Applications
1 7 (6.25%) Dynamics AX
2 5 (4.46%) Dynamics CRM
3 4 (3.57%) Elite 3E
4 3 (2.68%) Infor M3
5 2 (1.79%) Epicor Tropos
5 2 (1.79%) NetSuite
5 2 (1.79%) Oracle 11i
5 2 (1.79%) Oracle EBS
5 2 (1.79%) Oracle EBS R12
5 2 (1.79%) Oracle HRMS
5 2 (1.79%) Oracle Payroll
6 1 (0.89%) Dynamics NAV
6 1 (0.89%) Movex
Cloud Services
1 12 (10.71%) Office 365
2 5 (4.46%) Microsoft Azure
3 2 (1.79%) OneDrive
4 1 (0.89%) SaaS
Communications & Networking
1 8 (7.14%) VPN
2 7 (6.25%) Firewall
3 6 (5.36%) DHCP
3 6 (5.36%) DNS
3 6 (5.36%) VoIP
4 5 (4.46%) IP Telephony
4 5 (4.46%) ISDN
4 5 (4.46%) MPLS
4 5 (4.46%) SAN
4 5 (4.46%) Skype
4 5 (4.46%) VLAN
5 2 (1.79%) Cisco ASA
5 2 (1.79%) LAN
5 2 (1.79%) Network Security
5 2 (1.79%) TCP/IP
5 2 (1.79%) WAN
6 1 (0.89%) Broadband
6 1 (0.89%) Extranet
6 1 (0.89%) Internet
6 1 (0.89%) NAS
Database & Business Intelligence
1 37 (33.04%) SQL Server
2 12 (10.71%) Oracle Database
3 10 (8.93%) Relational Database
4 8 (7.14%) SQL Server Reporting Services
5 3 (2.68%) Crystal Reports
5 3 (2.68%) Oracle Reports
6 2 (1.79%) Oracle Database 10g
6 2 (1.79%) Oracle Discoverer
6 2 (1.79%) Power BI
6 2 (1.79%) SQL Server Integration Services
6 2 (1.79%) SQLBase
7 1 (0.89%) DB2
7 1 (0.89%) MySQL
Development Applications
1 3 (2.68%) JIRA
General
1 30 (26.79%) Finance
2 8 (7.14%) Advertising
3 6 (5.36%) Banking
3 6 (5.36%) Legal
4 5 (4.46%) Manufacturing
4 5 (4.46%) Telecoms
5 2 (1.79%) Automotive
5 2 (1.79%) Financial Institution
6 1 (0.89%) Dutch Language
6 1 (0.89%) German Language
Libraries, Frameworks & Software Standards
1 10 (8.93%) .NET
2 8 (7.14%) Web Services
3 6 (5.36%) XML
4 5 (4.46%) Middleware
5 1 (0.89%) COM
Miscellaneous
1 16 (14.29%) Analytical Skills
2 5 (4.46%) Smart Home
3 2 (1.79%) Computer Science
3 2 (1.79%) Enterprise Software
3 2 (1.79%) Fintech
3 2 (1.79%) Learning Management System
3 2 (1.79%) Management Information System
4 1 (0.89%) Data Centre
4 1 (0.89%) Driving Licence
4 1 (0.89%) e-Learning
4 1 (0.89%) Fat Client
4 1 (0.89%) FMCG
4 1 (0.89%) iPad
4 1 (0.89%) iPhone
4 1 (0.89%) Smartphone
4 1 (0.89%) Thin Client
4 1 (0.89%) Video Conferencing
Operating Systems
1 52 (46.43%) Windows
2 27 (24.11%) Windows Server
3 20 (17.86%) Unix
4 11 (9.82%) Windows 7
4 11 (9.82%) Windows Server 2012
5 10 (8.93%) Linux
6 7 (6.25%) Windows 10
6 7 (6.25%) Windows Server 2008
7 5 (4.46%) Windows 8
8 3 (2.68%) Windows XP
9 2 (1.79%) Apple iOS
10 1 (0.89%) Mac OS X
10 1 (0.89%) Windows Server 2003
Processes & Methodologies
1 21 (18.75%) ITIL
2 18 (16.07%) CRM
3 17 (15.18%) Service Management
4 11 (9.82%) Agile Software Development
4 11 (9.82%) Root Cause Analysis
5 10 (8.93%) Data Analysis
6 9 (8.04%) ERP
7 8 (7.14%) Change Management
8 7 (6.25%) Business Continuity
8 7 (6.25%) Continuous Improvement
8 7 (6.25%) Software Licensing
8 7 (6.25%) Trend Analysis
9 6 (5.36%) ITIL V3
9 6 (5.36%) Service Delivery
10 5 (4.46%) Asset Management
10 5 (4.46%) Configuration Management
10 5 (4.46%) Incident Management
10 5 (4.46%) Investment Management
10 5 (4.46%) Release Management
10 5 (4.46%) Stakeholder Management
Programming Languages
1 48 (42.86%) SQL
2 13 (11.61%) Java
3 8 (7.14%) Shell Script
4 6 (5.36%) C#
5 4 (3.57%) PowerShell
6 3 (2.68%) C
6 3 (2.68%) VB
7 2 (1.79%) C++
7 2 (1.79%) PL/SQL
7 2 (1.79%) VBScript
8 1 (0.89%) VBA
Qualifications
1 9 (8.04%) Security Cleared
2 4 (3.57%) Degree
2 4 (3.57%) SC Cleared
3 2 (1.79%) ECDL
3 2 (1.79%) HND
3 2 (1.79%) ITIL Certification
3 2 (1.79%) MCP
3 2 (1.79%) MCSE
3 2 (1.79%) Microsoft Certification
4 1 (0.89%) BPSS Clearance
4 1 (0.89%) CTC Cleared
4 1 (0.89%) HNC
Quality Assurance & Compliance
1 14 (12.50%) SLA
2 3 (2.68%) ISO 9001
2 3 (2.68%) ISO/IEC 27001
3 1 (0.89%) PMO
System Software
1 14 (12.50%) Active Directory
2 6 (5.36%) Terminal Services
2 6 (5.36%) VMware Infrastructure
3 2 (1.79%) XenApp
4 1 (0.89%) Virtual Machines
4 1 (0.89%) VMware Workstation
4 1 (0.89%) XenDesktop
Systems Management
1 5 (4.46%) SCCM
2 3 (2.68%) SCOM
3 2 (1.79%) Backup Exec
Vendors
1 33 (29.46%) Oracle
2 30 (26.79%) Microsoft
3 21 (18.75%) VMware
4 6 (5.36%) Cisco
5 5 (4.46%) AppDynamics
5 5 (4.46%) TIBCO
6 4 (3.57%) Citrix
7 3 (2.68%) Avaya
7 3 (2.68%) HP
7 3 (2.68%) IFS
7 3 (2.68%) Infor
7 3 (2.68%) SAP
8 2 (1.79%) Adobe
8 2 (1.79%) Apple
8 2 (1.79%) Blackboard
8 2 (1.79%) CommVault
8 2 (1.79%) Epicor
8 2 (1.79%) Google
8 2 (1.79%) Ivanti
8 2 (1.79%) Sage