Period
to 18 August 2019

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in Scotland during the 6 months to 18 August 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > Scotland
6 months to
18 Aug 2019
Same period 2018 Same period 2017
Rank 134 125 144
Rank change year-on-year -9 +19 -22
Permanent jobs requiring a Support Analyst 89 108 79
As % of all permanent IT jobs advertised in Scotland 1.71% 1.96% 1.47%
As % of the Job Titles category 1.80% 2.04% 1.54%
Number of salaries quoted 63 79 63
Scotland median annual salary £30,000 £29,000 £30,000
Median salary % change year-on-year +3.45% -3.33% +7.14%
10th Percentile £21,250 £20,500 £21,000
90th Percentile £38,750 £39,000 £57,250
UK median annual salary £30,000 £32,500 £32,500
% change year-on-year -7.69% - +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 4,939 5,286 5,126
% of permanent IT jobs with a recognized job title 95.15% 95.76% 95.42%
Number of salaries quoted 3,188 3,556 3,185
Scotland median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -3.41%
10th Percentile £28,750 £28,673 £27,500
90th Percentile £70,000 £69,375 £67,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

Support Analyst
Job Vacancy Trend in Scotland

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Support Analyst in Scotland

Support Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Scotland.

Salary trend for Support Analyst in Scotland

Support Analyst
Salary Histogram in Scotland

The salary distribution of IT jobs citing Support Analyst in Scotland over the 6 months to 18 August 2019.

Salary histogram for Support Analyst in Scotland

Support Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Scotland region over the 6 months to 18 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -14 42 £31,500 +12.50% 15
Glasgow +34 28 £30,000 - 8
West Lothian +7 9 £28,000 +4.67% 1
Dundee -2 5 £31,000 +3.33%
Aberdeen - 4 £34,250 - 3
South Lanarkshire +2 1 - -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 18 August 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Support Analyst in the job title.

1 36 (40.45%) SQL
2 30 (33.71%) SQL Server
3 25 (28.09%) Windows
4 22 (24.72%) ITIL
5 21 (23.60%) Microsoft
6 20 (22.47%) Problem-Solving
7 14 (15.73%) Finance
8 12 (13.48%) Office 365
8 12 (13.48%) Active Directory
8 12 (13.48%) T-SQL
9 11 (12.36%) .NET
9 11 (12.36%) ASP.NET
9 11 (12.36%) Computer Science
9 11 (12.36%) PowerShell
9 11 (12.36%) Microsoft Azure
10 10 (11.24%) SQL Server Reporting Services
11 9 (10.11%) Automotive
11 9 (10.11%) Oracle
11 9 (10.11%) IIS
11 9 (10.11%) Windows Server
11 9 (10.11%) SDLC
12 8 (8.99%) Degree
13 7 (7.87%) SQL Server Integration Services
13 7 (7.87%) Retail
13 7 (7.87%) Microsoft Office
13 7 (7.87%) Classic ASP
13 7 (7.87%) Apple
13 7 (7.87%) DTS
13 7 (7.87%) Analytical Skills
13 7 (7.87%) Mentoring

Support Analyst Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.11%) IIS
2 6 (6.74%) MS Exchange
3 5 (5.62%) SharePoint
4 3 (3.37%) Skype for Business
5 2 (2.25%) Exchange Server 2013
6 1 (1.12%) Apache
6 1 (1.12%) Exchange Server 2003
6 1 (1.12%) Exchange Server 2010
6 1 (1.12%) SharePoint 2010
6 1 (1.12%) Tomcat
Applications
1 7 (7.87%) Microsoft Office
2 3 (3.37%) Microsoft Excel
3 1 (1.12%) Acrobat
3 1 (1.12%) Microsoft PowerPoint
Business Applications
1 3 (3.37%) Dynamics NAV
2 1 (1.12%) Dynamics CRM
Cloud Services
1 12 (13.48%) Office 365
2 11 (12.36%) Microsoft Azure
3 6 (6.74%) SaaS
4 2 (2.25%) Amazon AWS
4 2 (2.25%) Azure Active Directory
5 1 (1.12%) Cloud Computing
Communications & Networking
1 4 (4.49%) VPN
2 2 (2.25%) DHCP
2 2 (2.25%) DNS
2 2 (2.25%) Firewall
2 2 (2.25%) LAN
2 2 (2.25%) Skype
2 2 (2.25%) TCP/IP
2 2 (2.25%) WAN
2 2 (2.25%) Wi-Fi
3 1 (1.12%) VoIP
Database & Business Intelligence
1 30 (33.71%) SQL Server
2 10 (11.24%) SQL Server Reporting Services
3 7 (7.87%) DTS
3 7 (7.87%) SQL Server Integration Services
4 5 (5.62%) Relational Database
5 2 (2.25%) Azure SQL Database
5 2 (2.25%) MySQL
5 2 (2.25%) QlikView
5 2 (2.25%) SQL Server 2014
5 2 (2.25%) SQL Server 2016
6 1 (1.12%) Big Data
6 1 (1.12%) PostgreSQL
Development Applications
1 3 (3.37%) Hudson
2 1 (1.12%) JIRA
General
1 14 (15.73%) Finance
2 9 (10.11%) Automotive
3 7 (7.87%) Retail
4 5 (5.62%) Legal
5 4 (4.49%) Public Sector
6 2 (2.25%) Games
7 1 (1.12%) Banking
7 1 (1.12%) German Language
7 1 (1.12%) Law
7 1 (1.12%) Manufacturing
Libraries, Frameworks & Software Standards
1 11 (12.36%) .NET
1 11 (12.36%) ASP.NET
2 7 (7.87%) Classic ASP
3 4 (4.49%) HTML
4 3 (3.37%) ASP.NET MVC
4 3 (3.37%) CSS
5 2 (2.25%) XML
5 2 (2.25%) XSD
6 1 (1.12%) .NET Framework
6 1 (1.12%) ASP.NET Web Forms
6 1 (1.12%) RESTful
Miscellaneous
1 7 (7.87%) Analytical Skills
2 4 (4.49%) Driving Licence
3 3 (3.37%) Private Cloud
4 2 (2.25%) Credit Risk
4 2 (2.25%) Enterprise Software
5 1 (1.12%) Hybrid Cloud
5 1 (1.12%) iPhone
5 1 (1.12%) Video Conferencing
Operating Systems
1 25 (28.09%) Windows
2 9 (10.11%) Windows Server
3 7 (7.87%) Windows Server 2012
4 5 (5.62%) Windows 10
4 5 (5.62%) Windows Server 2008
5 4 (4.49%) Windows 7
6 3 (3.37%) Unix
7 2 (2.25%) Linux
8 1 (1.12%) Android
8 1 (1.12%) Solaris
8 1 (1.12%) Windows Server 2003
8 1 (1.12%) Windows XP
Processes & Methodologies
1 22 (24.72%) ITIL
2 20 (22.47%) Problem-Solving
3 11 (12.36%) Computer Science
4 9 (10.11%) SDLC
5 7 (7.87%) Mentoring
5 7 (7.87%) Process Improvement
6 6 (6.74%) Service Delivery
7 5 (5.62%) ITIL V3
7 5 (5.62%) Workflow
8 4 (4.49%) Knowledge Management
8 4 (4.49%) Ticket Management
9 3 (3.37%) Artificial Intelligence
9 3 (3.37%) B2B
9 3 (3.37%) Business Intelligence
9 3 (3.37%) Document Management
9 3 (3.37%) Incident Management
9 3 (3.37%) Information Security
9 3 (3.37%) MVC
9 3 (3.37%) Problem Management
9 3 (3.37%) Service Management
Programming Languages
1 36 (40.45%) SQL
2 12 (13.48%) T-SQL
3 11 (12.36%) PowerShell
4 3 (3.37%) Java
4 3 (3.37%) JavaScript
5 2 (2.25%) Bash Shell
5 2 (2.25%) C#
5 2 (2.25%) C++
5 2 (2.25%) Perl
5 2 (2.25%) VB
6 1 (1.12%) Bourne shell
6 1 (1.12%) Korn
6 1 (1.12%) PHP
6 1 (1.12%) Python
Qualifications
1 8 (8.99%) Degree
2 4 (4.49%) MCP
3 3 (3.37%) Microsoft Certification
4 2 (2.25%) HNC
4 2 (2.25%) MCSE
5 1 (1.12%) ITIL Certification
5 1 (1.12%) MCITP
Quality Assurance & Compliance
1 5 (5.62%) SLA
2 3 (3.37%) QA
System Software
1 12 (13.48%) Active Directory
2 2 (2.25%) VMware Infrastructure
3 1 (1.12%) Hyper-V
Systems Management
1 2 (2.25%) Microsoft Intune
1 2 (2.25%) SCCM
2 1 (1.12%) Backup Exec
2 1 (1.12%) Norton AntiVirus
Vendors
1 21 (23.60%) Microsoft
2 9 (10.11%) Oracle
3 7 (7.87%) Apple
4 6 (6.74%) VMware
5 4 (4.49%) Cognos
5 4 (4.49%) iManage
5 4 (4.49%) JD Edwards
5 4 (4.49%) SAP
6 3 (3.37%) Citrix
7 2 (2.25%) Aderant
7 2 (2.25%) Cisco
7 2 (2.25%) EMC
7 2 (2.25%) Intapp
7 2 (2.25%) Mitel
7 2 (2.25%) Solarvista
8 1 (1.12%) Adobe
8 1 (1.12%) Freshdesk
8 1 (1.12%) Remedy
8 1 (1.12%) Symantec
8 1 (1.12%) Veritas