Support Analyst Jobs in Scotland

Support Analyst
UK > Scotland

The median Support Analyst salary in Scotland is £40,000 per year according to job vacancies posted during the 6 months to 28 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 209 164 124
Rank change year-on-year -45 -40 -11
Permanent jobs requiring a Support Analyst 73 58 116
As % of all permanent jobs advertised in Scotland 1.09% 1.23% 2.03%
As % of the Job Titles category 1.12% 1.37% 2.11%
Number of salaries quoted 47 42 108
10th Percentile £28,250 £23,025 £19,313
25th Percentile £32,500 £25,250 £23,500
Median annual salary (50th Percentile) £40,000 £30,000 £28,500
Median % change year-on-year +33.33% +5.26% +7.55%
75th Percentile £61,875 £33,563 £33,750
90th Percentile £63,750 £44,950 £38,188
UK median annual salary £35,640 £33,500 £32,500
% change year-on-year +6.39% +3.08% -

All Permanent IT Job Vacancies
Scotland

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Scotland with a recognized job title 6,505 4,245 5,505
% of permanent jobs with a recognized job title 96.84% 90.17% 96.22%
Number of salaries quoted 2,614 2,309 2,967
10th Percentile £27,825 £31,530 £28,650
25th Percentile £40,000 £41,250 £38,635
Median annual salary (50th Percentile) £52,500 £57,500 £52,500
Median % change year-on-year -8.70% +9.52% +10.53%
75th Percentile £65,000 £73,550 £66,250
90th Percentile £80,000 £85,000 £80,000
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

Support Analyst
Job Vacancy Trend in Scotland

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Support Analyst in Scotland

Support Analyst
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing Support Analyst in Scotland.

Salary trend for Support Analyst in Scotland

Support Analyst
Salary Histogram in Scotland

Salary distribution for jobs citing Support Analyst in Scotland over the 6 months to 28 April 2024.

Salary histogram for Support Analyst in Scotland

Support Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Scotland region over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Edinburgh +56 39 £62,500 +92.31% 5
Glasgow -106 20 £40,250 +34.17% 4
Dundee - 6 - -
East Ayrshire - 3 £29,500 -
West Lothian -1 2 £34,250 +20.18%
Lanarkshire - 1 £27,500 - 1
Renfrewshire - 1 - -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Scotland

For the 6 months to 28 April 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Support Analyst in the job title.

1 35 (47.95%) ITIL
2 32 (43.84%) Windows
2 32 (43.84%) Microsoft
3 28 (38.36%) Service Management
4 27 (36.99%) Microsoft 365
4 27 (36.99%) Customer Service
5 24 (32.88%) Social Skills
6 22 (30.14%) Degree
7 21 (28.77%) Azure
7 21 (28.77%) Service Delivery
7 21 (28.77%) Active Directory
8 20 (27.40%) Problem-Solving
9 18 (24.66%) Incident Management
10 17 (23.29%) Finance
11 16 (21.92%) CRM
11 16 (21.92%) Actionable Insight
12 15 (20.55%) Linux
12 15 (20.55%) SQL Server
12 15 (20.55%) ITSM
12 15 (20.55%) Dynamics CRM
13 14 (19.18%) GCIA
13 14 (19.18%) GCIH
13 14 (19.18%) CISM
13 14 (19.18%) Military
13 14 (19.18%) Information Security
13 14 (19.18%) Dell
13 14 (19.18%) Unix
13 14 (19.18%) CISSP
13 14 (19.18%) Mac OS X
13 14 (19.18%) Threat Intelligence

Support Analyst Skill Set
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (17.81%) Microsoft Exchange
2 4 (5.48%) SharePoint
Applications
1 5 (6.85%) Microsoft Office
Business Applications
1 15 (20.55%) Dynamics CRM
2 12 (16.44%) PlanetPress Connect
3 3 (4.11%) Dynamics NAV
Cloud Services
1 27 (36.99%) Microsoft 365
2 21 (28.77%) Azure
3 14 (19.18%) SaaS
4 5 (6.85%) AWS
5 3 (4.11%) Dynamics 365
6 1 (1.37%) Entra ID
Communications & Networking
1 11 (15.07%) VLAN
1 11 (15.07%) WAN
2 9 (12.33%) LAN
3 8 (10.96%) DNS
4 6 (8.22%) Cisco IOS
5 3 (4.11%) Remote Desktop
5 3 (4.11%) Wireless
6 2 (2.74%) Structured Cabling
6 2 (2.74%) TCP/IP
6 2 (2.74%) Unified Communications
7 1 (1.37%) Firewall
7 1 (1.37%) Network Security
7 1 (1.37%) VoIP
Database & Business Intelligence
1 15 (20.55%) SQL Server
2 12 (16.44%) Data Warehouse
3 2 (2.74%) DTS
Development Applications
1 12 (16.44%) JIRA
1 12 (16.44%) SQL Server Management Studio (SSMS)
General
1 24 (32.88%) Social Skills
2 17 (23.29%) Finance
3 14 (19.18%) Military
4 4 (5.48%) Analytical Skills
5 3 (4.11%) Banking
5 3 (4.11%) Legal
5 3 (4.11%) Public Sector
6 2 (2.74%) Inclusion and Diversity
7 1 (1.37%) Manufacturing
Miscellaneous
1 3 (4.11%) Driving Licence
2 2 (2.74%) CCTV
2 2 (2.74%) iPhone
2 2 (2.74%) Onboarding
2 2 (2.74%) Video Conferencing
3 1 (1.37%) Enterprise Software
3 1 (1.37%) Self-Motivation
Operating Systems
1 32 (43.84%) Windows
2 15 (20.55%) Linux
3 14 (19.18%) Mac OS X
3 14 (19.18%) Unix
4 8 (10.96%) Android
4 8 (10.96%) Windows Server
5 6 (8.22%) Windows 10
6 3 (4.11%) Apple iOS
7 2 (2.74%) Windows Server 2016
8 1 (1.37%) Windows 7
8 1 (1.37%) Windows 8
8 1 (1.37%) Windows Server 2008
8 1 (1.37%) Windows Server 2012
8 1 (1.37%) Windows Server 2019
Processes & Methodologies
1 35 (47.95%) ITIL
2 28 (38.36%) Service Management
3 27 (36.99%) Customer Service
4 21 (28.77%) Service Delivery
5 20 (27.40%) Problem-Solving
6 18 (24.66%) Incident Management
7 16 (21.92%) Actionable Insight
7 16 (21.92%) CRM
8 15 (20.55%) ITSM
9 14 (19.18%) Cyber Threat Intelligence
9 14 (19.18%) Cybersecurity
9 14 (19.18%) DevOps
9 14 (19.18%) Incident Response
9 14 (19.18%) Information Security
9 14 (19.18%) Malware Analysis
9 14 (19.18%) Open Source
9 14 (19.18%) Resource Management
9 14 (19.18%) Security Operations
9 14 (19.18%) Situational Awareness
9 14 (19.18%) Threat Intelligence
Programming Languages
1 8 (10.96%) PowerShell
2 7 (9.59%) SQL
3 2 (2.74%) T-SQL
Qualifications
1 22 (30.14%) Degree
2 14 (19.18%) CISM
2 14 (19.18%) CISSP
2 14 (19.18%) GCIA
2 14 (19.18%) GCIH
2 14 (19.18%) GREM
3 6 (8.22%) Computer Science Degree
4 3 (4.11%) HND
Quality Assurance & Compliance
1 4 (5.48%) SLA
2 3 (4.11%) Disclosure Scotland
System Software
1 21 (28.77%) Active Directory
2 9 (12.33%) VMware Infrastructure
3 3 (4.11%) Hyper-V
Systems Management
1 8 (10.96%) Microsoft Intune
Vendors
1 32 (43.84%) Microsoft
2 14 (19.18%) Dell
3 12 (16.44%) FNZ
4 9 (12.33%) VMware
5 6 (8.22%) Cisco
6 2 (2.74%) Citrix
6 2 (2.74%) iManage
6 2 (2.74%) Polycom
7 1 (1.37%) Apple