Period
to 20 May 2018

The median annual salary for a Support Analyst was £31,000 in advertised job vacancies in Scotland during the 6 months to 20 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > Scotland
6 months to
20 May 2018
Same period 2017 Same period 2016
Rank 127 124 117
Rank change year-on-year -3 -7 -4
Permanent jobs requiring a Support Analyst 117 87 128
As % of all permanent IT jobs advertised in Scotland 2.06% 1.84% 2.21%
As % of the Job Titles category 2.13% 1.93% 2.31%
Number of salaries quoted 76 53 76
Scotland median annual salary £31,000 £27,500 £30,000
Median salary % change year-on-year +12.73% -8.33% +9.09%
10th Percentile £20,625 £20,500 £20,375
90th Percentile £40,250 £42,500 £40,250
UK median annual salary £32,000 £31,000 £32,500
% change year-on-year +3.23% -4.62% +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 5,492 4,516 5,548
% of permanent IT jobs with a recognized job title 96.47% 95.58% 95.69%
Number of salaries quoted 3,778 2,880 3,461
Scotland median annual salary £45,000 £44,000 £43,500
Median salary % change year-on-year +2.27% +1.15% +2.35%
10th Percentile £28,500 £27,500 £27,000
90th Percentile £68,000 £66,375 £64,750
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in Scotland

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Support Analyst in Scotland

Support Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Scotland.

Salary trend for Support Analyst in Scotland

Support Analyst
Salary Histogram in Scotland

The salary distribution of IT jobs citing Support Analyst in Scotland over the 6 months to 20 May 2018.

Salary histogram for Support Analyst in Scotland

Support Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Scotland region over the 6 months to 20 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -10 46 £31,500 +12.50% 4
Edinburgh -3 41 £28,000 +1.82% 7
Fife -4 7 £37,500 +7.14% 1
Aberdeen -3 4 £39,000 +6.85%
Stirling - 3 £27,500 - 1
Scottish Borders +2 2 £27,500 +27.91% 1
South Lanarkshire -3 2 £40,000 +1.27%
West Lothian -3 2 £31,000 +19.23%
Aberdeenshire - 2 £34,500 -
Falkirk - 2 - -
Dundee - 1 £30,000 -
Strathclyde - 1 £32,000 -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 20 May 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Support Analyst in the job title.

1 68 (58.12%) Windows
2 49 (41.88%) SQL
3 41 (35.04%) Windows Server
4 37 (31.62%) SQL Server
4 37 (31.62%) Microsoft
5 35 (29.91%) Oracle
6 32 (27.35%) Unix
7 31 (26.50%) Active Directory
7 31 (26.50%) Finance
8 26 (22.22%) VMware
9 23 (19.66%) Microsoft Office
10 21 (17.95%) ITIL
11 19 (16.24%) Linux
11 19 (16.24%) Windows 7
11 19 (16.24%) SCCM
12 16 (13.68%) Data Analysis
12 16 (13.68%) Windows 10
13 15 (12.82%) CRM
13 15 (12.82%) Agile Software Development
14 14 (11.97%) Office 365
14 14 (11.97%) VPN
14 14 (11.97%) Service Management
15 12 (10.26%) MS Exchange
15 12 (10.26%) Root Cause Analysis
15 12 (10.26%) Windows Server 2012
15 12 (10.26%) Windows Server 2008
16 11 (9.40%) Problem-Solving
17 10 (8.55%) ITIL V3
17 10 (8.55%) Oracle Database
17 10 (8.55%) Business Intelligence

Support Analyst Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (10.26%) MS Exchange
2 8 (6.84%) SharePoint
3 7 (5.98%) Exchange Server 2010
4 6 (5.13%) Apache
4 6 (5.13%) IIS
4 6 (5.13%) JBoss
5 1 (0.85%) BizTalk Server
5 1 (0.85%) IBM Notes
5 1 (0.85%) OpenROAD
5 1 (0.85%) Skype for Business
Applications
1 23 (19.66%) Microsoft Office
2 8 (6.84%) Microsoft Excel
3 5 (4.27%) Microsoft PowerPoint
Business Applications
1 7 (5.98%) Dynamics AX
2 5 (4.27%) Dynamics CRM
3 3 (2.56%) LongView
4 1 (0.85%) Bloomberg AIM
4 1 (0.85%) Cognos Business Intelligence
4 1 (0.85%) Cognos Controller
4 1 (0.85%) Cognos TM1
4 1 (0.85%) Dynamics NAV
4 1 (0.85%) thinkFolio
Cloud Services
1 14 (11.97%) Office 365
2 5 (4.27%) Microsoft Azure
3 1 (0.85%) Amazon AWS
3 1 (0.85%) Azure Active Directory
3 1 (0.85%) GitHub
3 1 (0.85%) SaaS
Communications & Networking
1 14 (11.97%) VPN
2 9 (7.69%) Skype
3 8 (6.84%) DHCP
3 8 (6.84%) DNS
3 8 (6.84%) Firewall
3 8 (6.84%) LAN
4 7 (5.98%) SAN
4 7 (5.98%) VoIP
5 5 (4.27%) IP Telephony
5 5 (4.27%) ISDN
5 5 (4.27%) MPLS
5 5 (4.27%) VLAN
6 3 (2.56%) TCP/IP
7 2 (1.71%) Cisco ASA
7 2 (1.71%) WAN
8 1 (0.85%) NAS
8 1 (0.85%) Network Security
8 1 (0.85%) Unified Communications
8 1 (0.85%) Wireless
Database & Business Intelligence
1 37 (31.62%) SQL Server
2 10 (8.55%) Oracle Database
3 8 (6.84%) Relational Database
4 7 (5.98%) Data Warehouse
5 5 (4.27%) Qlik Sense
5 5 (4.27%) QlikView
6 3 (2.56%) Oracle Reports
7 2 (1.71%) Ingres
7 2 (1.71%) MS Access
7 2 (1.71%) Power BI
7 2 (1.71%) RDBMS
8 1 (0.85%) Crystal Reports
8 1 (0.85%) SQL Server Reporting Services
Development Applications
1 3 (2.56%) JIRA
1 3 (2.56%) Visual Studio
2 1 (0.85%) Team Foundation Server
General
1 31 (26.50%) Finance
2 8 (6.84%) Advertising
3 6 (5.13%) Banking
4 5 (4.27%) German Language
4 5 (4.27%) Legal
4 5 (4.27%) Manufacturing
5 3 (2.56%) Telecoms
6 2 (1.71%) Automotive
6 2 (1.71%) Financial Institution
6 2 (1.71%) Front Office
7 1 (0.85%) Local Government
Libraries, Frameworks & Software Standards
1 9 (7.69%) Middleware
2 8 (6.84%) .NET
3 7 (5.98%) XML
4 5 (4.27%) Web Services
5 2 (1.71%) HTML
6 1 (0.85%) ASP.NET
6 1 (0.85%) ASP.NET MVC
6 1 (0.85%) COM
6 1 (0.85%) CSS
6 1 (0.85%) jQuery
6 1 (0.85%) JSON
6 1 (0.85%) LINQ
6 1 (0.85%) REST
6 1 (0.85%) SOAP
6 1 (0.85%) Software Packaging
Miscellaneous
1 7 (5.98%) Analytical Skills
2 5 (4.27%) Smart Home
3 2 (1.71%) Computer Science
3 2 (1.71%) FMCG
3 2 (1.71%) iPad
3 2 (1.71%) iPhone
4 1 (0.85%) Data Centre
4 1 (0.85%) Enterprise Software
4 1 (0.85%) Equities
4 1 (0.85%) Fat Client
4 1 (0.85%) Fintech
4 1 (0.85%) Fixed Income
4 1 (0.85%) Self-Motivation
4 1 (0.85%) Smart Meter
4 1 (0.85%) Thin Client
4 1 (0.85%) Video Conferencing
Operating Systems
1 68 (58.12%) Windows
2 41 (35.04%) Windows Server
3 32 (27.35%) Unix
4 19 (16.24%) Linux
4 19 (16.24%) Windows 7
5 16 (13.68%) Windows 10
6 12 (10.26%) Windows Server 2008
6 12 (10.26%) Windows Server 2012
7 7 (5.98%) Windows Server 2003
8 6 (5.13%) Windows XP
9 3 (2.56%) Apple iOS
10 2 (1.71%) Windows 8
Processes & Methodologies
1 21 (17.95%) ITIL
2 16 (13.68%) Data Analysis
3 15 (12.82%) Agile Software Development
3 15 (12.82%) CRM
4 14 (11.97%) Service Management
5 12 (10.26%) Root Cause Analysis
6 11 (9.40%) Problem-Solving
7 10 (8.55%) Business Intelligence
7 10 (8.55%) ITIL V3
8 9 (7.69%) Change Management
8 9 (7.69%) Service Delivery
9 7 (5.98%) Asset Management
9 7 (5.98%) Business Continuity
9 7 (5.98%) Trend Analysis
10 6 (5.13%) ERP
10 6 (5.13%) ETL
11 5 (4.27%) Analytics
11 5 (4.27%) Configuration Management
11 5 (4.27%) Investment Management
11 5 (4.27%) ITSM
Programming Languages
1 49 (41.88%) SQL
2 9 (7.69%) Java
3 6 (5.13%) PowerShell
3 6 (5.13%) Shell Script
4 4 (3.42%) VBScript
5 3 (2.56%) C
5 3 (2.56%) C#
5 3 (2.56%) VB
6 2 (1.71%) JavaScript
7 1 (0.85%) PL/SQL
7 1 (0.85%) Python
Qualifications
1 4 (3.42%) Degree
2 3 (2.56%) ITIL Certification
2 3 (2.56%) Microsoft Certification
2 3 (2.56%) Security Cleared
3 2 (1.71%) HNC
3 2 (1.71%) HND
3 2 (1.71%) MCP
3 2 (1.71%) MCSE
4 1 (0.85%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 10 (8.55%) SLA
2 1 (0.85%) ISO 9001
2 1 (0.85%) ISO/IEC 27001
2 1 (0.85%) PMO
2 1 (0.85%) QA
System Software
1 31 (26.50%) Active Directory
2 8 (6.84%) VMware Infrastructure
3 6 (5.13%) Terminal Services
4 3 (2.56%) XenApp
5 2 (1.71%) VMware Workstation
5 2 (1.71%) XenDesktop
6 1 (0.85%) Hyper-V
Systems Management
1 19 (16.24%) SCCM
2 6 (5.13%) DameWare
3 4 (3.42%) SCOM
4 2 (1.71%) Backup Exec
Vendors
1 37 (31.62%) Microsoft
2 35 (29.91%) Oracle
3 26 (22.22%) VMware
4 9 (7.69%) Citrix
4 9 (7.69%) TIBCO
5 6 (5.13%) Cisco
5 6 (5.13%) Cognos
5 6 (5.13%) Informatica
6 5 (4.27%) AppDynamics
6 5 (4.27%) Charles River
6 5 (4.27%) Vertica
7 4 (3.42%) Avaya
7 4 (3.42%) Ivanti
8 3 (2.56%) Apple
8 3 (2.56%) HP
9 2 (1.71%) CommVault
9 2 (1.71%) Google
9 2 (1.71%) SAP
10 1 (0.85%) Avaloq
10 1 (0.85%) Sybase