Help Desk Analyst Jobs in the UK excluding London

Help Desk Analyst
UK > UK excluding London

The median Help Desk Analyst salary in the UK excluding London is £24,000 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 666 679 779
Rank change year-on-year +13 +100 -179
Permanent jobs requiring a Help Desk Analyst 105 83 86
As % of all permanent jobs advertised in the UK excluding London 0.15% 0.14% 0.12%
As % of the Job Titles category 0.16% 0.15% 0.13%
Number of salaries quoted 92 61 77
10th Percentile £15,208 £19,500 £21,000
25th Percentile £21,500 £22,000 £25,000
Median annual salary (50th Percentile) £24,000 £25,000 £27,500
Median % change year-on-year -4.00% -9.09% +10.00%
75th Percentile £27,250 £31,500 £30,000
90th Percentile £31,000 £33,750 £33,407
UK median annual salary £26,500 £27,500 £27,500
% change year-on-year -3.64% - +7.84%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,715 54,769 68,069
% of permanent jobs with a recognized job title 94.79% 89.24% 95.82%
Number of salaries quoted 47,210 31,112 43,042
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Help Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Help Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Help Desk Analyst in the UK excluding London

Help Desk Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Help Desk Analyst in the UK excluding London.

Salary trend for Help Desk Analyst in the UK excluding London

Help Desk Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Help Desk Analyst in the UK excluding London over the 6 months to 4 May 2024.

Salary histogram for Help Desk Analyst in the UK excluding London

Help Desk Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK excluding London region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +24 44 £24,000 -4.00% 7
Midlands +30 33 £23,000 -22.03% 3
West Midlands +31 30 £23,000 -28.13%
North of England +45 15 £24,000 -4.00% 2
East of England +20 11 £27,500 +5.77%
North West +18 9 £24,000 +4.35% 1
Yorkshire +91 3 £21,000 -11.58% 1
North East -1 3 £26,500 -3.64%
East Midlands -14 3 £26,500 +9.28% 3
South West -22 2 £23,500 +3.30% 1
Help Desk Analyst
UK

Help Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 4 May 2024, Help Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Help Desk Analyst in the job title.

1 66 (62.86%) Microsoft
2 61 (58.10%) Windows
3 58 (55.24%) Active Directory
4 56 (53.33%) Customer Service
5 50 (47.62%) Problem-Solving
5 50 (47.62%) Microsoft 365
6 42 (40.00%) Social Skills
7 33 (31.43%) Windows 10
8 32 (30.48%) Microsoft Office
9 28 (26.67%) Finance
10 25 (23.81%) Retail
11 24 (22.86%) SharePoint
11 24 (22.86%) Wi-Fi
12 23 (21.90%) Continuous Improvement
12 23 (21.90%) Windows Server
13 22 (20.95%) Asset Management
14 21 (20.00%) ERP
15 20 (19.05%) DNS
15 20 (19.05%) SLA
15 20 (19.05%) Firewall
16 19 (18.10%) Security Cleared
17 18 (17.14%) DHCP
18 16 (15.24%) LAN
18 16 (15.24%) WAN
18 16 (15.24%) Azure
18 16 (15.24%) Analytical Skills
19 14 (13.33%) Entra ID
20 12 (11.43%) Mentoring
20 12 (11.43%) Windows 7
20 12 (11.43%) WatchGuard

Help Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (22.86%) SharePoint
2 1 (0.95%) IIS
2 1 (0.95%) Microsoft Exchange
Applications
1 32 (30.48%) Microsoft Office
2 7 (6.67%) Microsoft Excel
Business Applications
1 2 (1.90%) assyst
Cloud Services
1 50 (47.62%) Microsoft 365
2 16 (15.24%) Azure
3 14 (13.33%) Entra ID
4 7 (6.67%) AWS
5 6 (5.71%) OneDrive
6 1 (0.95%) Cloud Computing
6 1 (0.95%) WhatsApp
Communications & Networking
1 24 (22.86%) Wi-Fi
2 20 (19.05%) DNS
2 20 (19.05%) Firewall
3 18 (17.14%) DHCP
4 16 (15.24%) LAN
4 16 (15.24%) WAN
5 9 (8.57%) VLAN
6 5 (4.76%) Structured Cabling
7 4 (3.81%) TCP/IP
7 4 (3.81%) Wireless
8 3 (2.86%) VoIP
9 2 (1.90%) Remote Desktop
9 2 (1.90%) VPN
General
1 42 (40.00%) Social Skills
2 28 (26.67%) Finance
3 25 (23.81%) Retail
4 16 (15.24%) Analytical Skills
5 7 (6.67%) Manufacturing
6 3 (2.86%) Billing
6 3 (2.86%) Documentation Skills
6 3 (2.86%) Law
6 3 (2.86%) Organisational Skills
Miscellaneous
1 10 (9.52%) Self-Motivation
2 1 (0.95%) Fat Client
2 1 (0.95%) Thin Client
Operating Systems
1 61 (58.10%) Windows
2 33 (31.43%) Windows 10
3 23 (21.90%) Windows Server
4 12 (11.43%) Windows 7
5 11 (10.48%) Windows 8
5 11 (10.48%) Windows Server 2012
6 6 (5.71%) Apple iOS
6 6 (5.71%) Windows Server 2019
7 4 (3.81%) Mac OS
Processes & Methodologies
1 56 (53.33%) Customer Service
2 50 (47.62%) Problem-Solving
3 23 (21.90%) Continuous Improvement
4 22 (20.95%) Asset Management
5 21 (20.00%) ERP
6 12 (11.43%) Mentoring
7 11 (10.48%) Hardware Maintenance
8 10 (9.52%) Critical Thinking
9 9 (8.57%) Gamification
10 7 (6.67%) ITIL
11 5 (4.76%) Change Management
11 5 (4.76%) Data Loss Prevention
11 5 (4.76%) Mobile Device Management
11 5 (4.76%) Service Delivery
12 4 (3.81%) Data Protection
12 4 (3.81%) Incident Management
12 4 (3.81%) Security Monitoring
13 3 (2.86%) Customer Requirements
13 3 (2.86%) Data Entry
14 2 (1.90%) User Experience
Programming Languages
1 1 (0.95%) SQL
Qualifications
1 19 (18.10%) Security Cleared
2 9 (8.57%) Degree
3 6 (5.71%) MCP
3 6 (5.71%) Microsoft Certification
4 5 (4.76%) AWS Certification
4 5 (4.76%) DV Cleared
4 5 (4.76%) NVQ Level 3
5 4 (3.81%) HND
5 4 (3.81%) MCTS
6 2 (1.90%) A+ Certification
Quality Assurance & Compliance
1 20 (19.05%) SLA
2 2 (1.90%) GDPR
System Software
1 58 (55.24%) Active Directory
2 5 (4.76%) Virtual Desktop
3 4 (3.81%) Hyper-V
4 2 (1.90%) VMware Infrastructure
Vendors
1 66 (62.86%) Microsoft
2 12 (11.43%) WatchGuard
3 8 (7.62%) VMware
4 5 (4.76%) Adobe
4 5 (4.76%) Avaya
4 5 (4.76%) Citrix
5 2 (1.90%) Cisco
5 2 (1.90%) ServiceNow
6 1 (0.95%) Apple