Help Desk Analyst Jobs in the UK excluding London

Help Desk Analyst
UK > UK excluding London

The median Help Desk Analyst salary in the UK excluding London is £27,500 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 526 663 675
Rank change year-on-year +137 +12 +126
Permanent jobs requiring a Help Desk Analyst 45 102 84
As % of all permanent jobs advertised in the UK excluding London 0.12% 0.14% 0.14%
As % of the Job Titles category 0.13% 0.15% 0.16%
Number of salaries quoted 38 87 63
10th Percentile £23,938 £14,620 £20,550
25th Percentile £25,156 £21,500 £21,375
Median annual salary (50th Percentile) £27,500 £24,000 £25,000
Median % change year-on-year +14.58% -4.00% -3.85%
75th Percentile £30,000 £27,250 £31,750
90th Percentile £30,825 £31,200 £33,750
UK median annual salary £27,500 £26,500 £27,000
% change year-on-year +3.77% -1.85% +0.93%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 35,130 69,905 52,029
% of permanent jobs with a recognized job title 90.34% 94.92% 89.13%
Number of salaries quoted 17,680 49,398 29,909
10th Percentile £26,500 £26,750 £29,750
25th Percentile £37,438 £35,000 £38,750
Median annual salary (50th Percentile) £51,399 £50,000 £53,500
Median % change year-on-year +2.80% -6.54% +6.63%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,250 £81,250
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Help Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Help Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Help Desk Analyst in the UK excluding London

Help Desk Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Help Desk Analyst in the UK excluding London.

Salary trend for Help Desk Analyst in the UK excluding London

Help Desk Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK excluding London region over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +75 16 £28,500 +35.71% 3
North of England +42 16 £28,500 +35.71% 4
Midlands +44 15 £26,250 -0.94%
East Midlands +44 9 £27,500 +3.77%
South East +55 8 £28,750 +19.79% 4
West Midlands +43 6 £24,000 +4.35%
South West +121 5 £25,250 +7.45%
Scotland - 1 - -
Help Desk Analyst
UK

Help Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 28 May 2025, Help Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Help Desk Analyst in the job title.

1 34 (75.56%) Microsoft 365
2 27 (60.00%) Social Skills
3 24 (53.33%) Windows
4 20 (44.44%) Microsoft
5 19 (42.22%) Active Directory
6 18 (40.00%) Problem-Solving
7 17 (37.78%) Azure
8 16 (35.56%) Customer Service
9 12 (26.67%) VoIP
10 11 (24.44%) Windows Server
11 8 (17.78%) Analytical Skills
11 8 (17.78%) Windows 10
12 7 (15.56%) Entra ID
12 7 (15.56%) Cybersecurity
12 7 (15.56%) Service Delivery
12 7 (15.56%) A+ Certification
12 7 (15.56%) Telecoms
13 6 (13.33%) Remote Monitoring and Management
13 6 (13.33%) Firewall
13 6 (13.33%) ITIL
13 6 (13.33%) Apple iOS
14 5 (11.11%) Android
14 5 (11.11%) ITSM
14 5 (11.11%) Inclusion and Diversity
15 4 (8.89%) SLA
15 4 (8.89%) SharePoint
15 4 (8.89%) ServiceNow
15 4 (8.89%) Google Workspace
15 4 (8.89%) Driving Licence
16 3 (6.67%) Salesforce

Help Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (8.89%) SharePoint
2 2 (4.44%) IBM Notes
3 1 (2.22%) Microsoft Exchange
Applications
1 3 (6.67%) Microsoft Office
Business Applications
1 3 (6.67%) SAP Business One
2 1 (2.22%) assyst
Cloud Services
1 34 (75.56%) Microsoft 365
2 17 (37.78%) Azure
3 7 (15.56%) Entra ID
4 4 (8.89%) Google Workspace
5 2 (4.44%) AWS
5 2 (4.44%) OneDrive
6 1 (2.22%) WhatsApp
Communications & Networking
1 12 (26.67%) VoIP
2 6 (13.33%) Firewall
3 1 (2.22%) Cisco IOS
3 1 (2.22%) Network Security
3 1 (2.22%) Wireless
Development Applications
1 1 (2.22%) JIRA
General
1 27 (60.00%) Social Skills
2 8 (17.78%) Analytical Skills
3 7 (15.56%) Telecoms
4 5 (11.11%) Inclusion and Diversity
5 3 (6.67%) Retail
6 2 (4.44%) Finance
7 1 (2.22%) Law
7 1 (2.22%) Public Sector
Miscellaneous
1 4 (8.89%) Driving Licence
2 2 (4.44%) Data Centre
2 2 (4.44%) Onboarding
3 1 (2.22%) Educational Technology
Operating Systems
1 24 (53.33%) Windows
2 11 (24.44%) Windows Server
3 8 (17.78%) Windows 10
4 6 (13.33%) Apple iOS
5 5 (11.11%) Android
6 1 (2.22%) Linux
6 1 (2.22%) Mac OS
6 1 (2.22%) Mac OS X
6 1 (2.22%) Windows Server 2016
Processes & Methodologies
1 18 (40.00%) Problem-Solving
2 16 (35.56%) Customer Service
3 7 (15.56%) Cybersecurity
3 7 (15.56%) Service Delivery
4 6 (13.33%) ITIL
4 6 (13.33%) Remote Monitoring and Management
5 5 (11.11%) ITSM
6 3 (6.67%) Collaborative Culture
7 2 (4.44%) Antivirus Management
7 2 (4.44%) Asset Management
7 2 (4.44%) Continuous Improvement
7 2 (4.44%) Knowledge Management
7 2 (4.44%) Mobile Device Management
7 2 (4.44%) Proactive Monitoring
8 1 (2.22%) Analytical Thinking
8 1 (2.22%) Change Management
8 1 (2.22%) Incident Management
8 1 (2.22%) Problem Management
8 1 (2.22%) Task Automation
8 1 (2.22%) Ticket Management
Programming Languages
1 1 (2.22%) Python
1 1 (2.22%) SQL
Qualifications
1 7 (15.56%) A+ Certification
2 3 (6.67%) Network+ Certification
3 1 (2.22%) CCNP
3 1 (2.22%) Cisco Certification
3 1 (2.22%) Degree
3 1 (2.22%) ITIL Foundation Certificate
3 1 (2.22%) MCSA
3 1 (2.22%) Microsoft Certification
Quality Assurance & Compliance
1 4 (8.89%) SLA
System Software
1 19 (42.22%) Active Directory
2 1 (2.22%) VMware Infrastructure
2 1 (2.22%) XenApp
Vendors
1 20 (44.44%) Microsoft
2 4 (8.89%) ServiceNow
3 3 (6.67%) Google
3 3 (6.67%) Salesforce
3 3 (6.67%) SAP
3 3 (6.67%) Sun
4 2 (4.44%) Lotus
5 1 (2.22%) Cisco
5 1 (2.22%) Citrix
5 1 (2.22%) Freshdesk
5 1 (2.22%) VMware