Help Desk Analyst
UK

The median Help Desk Analyst salary in the UK is £24,000 per year according to job vacancies posted during the 6 months to 27 February 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Feb 2024
Same period 2023 Same period 2022
Rank 728 883 1008
Rank change year-on-year +155 +125 -253
Permanent jobs requiring a Help Desk Analyst 96 120 135
As % of all permanent jobs advertised in the UK 0.12% 0.11% 0.097%
As % of the Job Titles category 0.13% 0.11% 0.10%
Number of salaries quoted 88 85 116
10th Percentile £14,620 £21,500 £21,000
25th Percentile £21,500 £23,500 £25,000
Median annual salary (50th Percentile) £24,000 £26,500 £26,000
Median % change year-on-year -9.43% +1.92% +4.00%
75th Percentile £29,500 £32,000 £29,500
90th Percentile £33,750 £35,600 £32,375
UK excluding London median annual salary £24,000 £25,000 £26,000
% change year-on-year -4.00% -3.85% +5.26%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 74,467 104,389 133,620
% of permanent jobs with a recognized job title 94.88% 94.01% 95.58%
Number of salaries quoted 55,959 65,552 83,161
10th Percentile £28,559 £32,750 £32,000
25th Percentile £39,420 £45,000 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £73,750 £82,500 £77,500
90th Percentile £92,500 £100,000 £95,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Help Desk Analyst
Job Vacancy Trend

Job postings that featured Help Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Analyst in the UK

Help Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Help Desk Analyst.

Salary trend for Help Desk Analyst in the UK

Help Desk Analyst
Salary Histogram

Salary distribution for jobs citing Help Desk Analyst over the 6 months to 27 February 2024.

Salary histogram for Help Desk Analyst in the UK

Help Desk Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 6 months to 27 February 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +190 96 £24,000 -12.73% 14
UK excluding London +90 75 £24,000 -4.00% 14
South East +68 31 £24,000 -12.73% 6
Work from Home +137 25 £18,961 -31.05% 4
Midlands +66 24 £22,500 -4.26% 1
West Midlands +79 23 £22,500 -6.74%
London +196 21 £29,000 -10.77% 1
East of England +54 11 £27,500 +14.58%
North of England +95 7 £24,000 -4.00% 4
North West +51 4 £30,000 +27.66% 1
Yorkshire +103 3 £21,000 -20.75% 1
South West +14 2 £23,500 -5.05% 2
East Midlands +9 1 £47,500 +134.57% 1

Help Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 February 2024, Help Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Help Desk Analyst in the job title.

1 57 (59.38%) Microsoft
2 52 (54.17%) Windows
3 46 (47.92%) Active Directory
4 39 (40.63%) Customer Service
5 35 (36.46%) Microsoft 365
6 30 (31.25%) Problem-Solving
6 30 (31.25%) Microsoft Office
7 28 (29.17%) Social Skills
8 21 (21.88%) Wi-Fi
8 21 (21.88%) Finance
8 21 (21.88%) Windows 10
9 19 (19.79%) SLA
10 18 (18.75%) LAN
10 18 (18.75%) WAN
11 17 (17.71%) Continuous Improvement
12 16 (16.67%) Azure
12 16 (16.67%) Retail
12 16 (16.67%) Asset Management
13 15 (15.63%) ERP
14 13 (13.54%) Windows Server
14 13 (13.54%) Mentoring
15 12 (12.50%) Entra ID
15 12 (12.50%) Self-Motivation
15 12 (12.50%) Security Cleared
16 11 (11.46%) Degree
16 11 (11.46%) SharePoint
17 10 (10.42%) VMware
17 10 (10.42%) Wireless
17 10 (10.42%) Critical Thinking
18 9 (9.38%) Internet

Help Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (11.46%) SharePoint
2 4 (4.17%) Microsoft Exchange
3 1 (1.04%) IIS
Applications
1 30 (31.25%) Microsoft Office
2 4 (4.17%) Microsoft Excel
Business Applications
1 5 (5.21%) assyst
Cloud Services
1 35 (36.46%) Microsoft 365
2 16 (16.67%) Azure
3 12 (12.50%) Entra ID
4 6 (6.25%) WhatsApp
5 3 (3.13%) OneDrive
6 2 (2.08%) Adobe Creative Cloud
6 2 (2.08%) AWS
7 1 (1.04%) Cloud Computing
7 1 (1.04%) Mimecast
Communications & Networking
1 21 (21.88%) Wi-Fi
2 18 (18.75%) LAN
2 18 (18.75%) WAN
3 10 (10.42%) Wireless
4 9 (9.38%) Internet
5 8 (8.33%) DNS
5 8 (8.33%) Firewall
5 8 (8.33%) VLAN
6 6 (6.25%) DHCP
7 4 (4.17%) VoIP
8 3 (3.13%) TCP/IP
9 2 (2.08%) ADSL
9 2 (2.08%) Broadband
9 2 (2.08%) VPN
10 1 (1.04%) Network Security
General
1 28 (29.17%) Social Skills
2 21 (21.88%) Finance
3 16 (16.67%) Retail
4 7 (7.29%) Manufacturing
5 6 (6.25%) Analytical Skills
6 4 (4.17%) Documentation Skills
7 3 (3.13%) Law
7 3 (3.13%) Legal
8 2 (2.08%) French Language
8 2 (2.08%) Telecoms
9 1 (1.04%) Organisational Skills
Miscellaneous
1 12 (12.50%) Self-Motivation
2 2 (2.08%) CCTV
2 2 (2.08%) iPad
2 2 (2.08%) iPhone
3 1 (1.04%) Fat Client
3 1 (1.04%) Management Information System
3 1 (1.04%) Thin Client
Operating Systems
1 52 (54.17%) Windows
2 21 (21.88%) Windows 10
3 13 (13.54%) Windows Server
4 7 (7.29%) Windows Server 2012
5 6 (6.25%) Mac OS
6 5 (5.21%) Windows 7
6 5 (5.21%) Windows 8
7 4 (4.17%) Linux
8 2 (2.08%) Android
8 2 (2.08%) VMS
9 1 (1.04%) Apple iOS
9 1 (1.04%) Windows Server 2019
Processes & Methodologies
1 39 (40.63%) Customer Service
2 30 (31.25%) Problem-Solving
3 17 (17.71%) Continuous Improvement
4 16 (16.67%) Asset Management
5 15 (15.63%) ERP
6 13 (13.54%) Mentoring
7 10 (10.42%) Critical Thinking
8 8 (8.33%) ITIL
9 6 (6.25%) Data Protection
10 5 (5.21%) Hardware Maintenance
11 3 (3.13%) Gamification
11 3 (3.13%) Logistics
12 2 (2.08%) Change Management
12 2 (2.08%) Incident Management
12 2 (2.08%) Information Security
12 2 (2.08%) Investment Management
12 2 (2.08%) Malware Detection/Protection
12 2 (2.08%) User Experience
13 1 (1.04%) ITSM
13 1 (1.04%) Preventative Maintenance
Qualifications
1 12 (12.50%) Security Cleared
2 11 (11.46%) Degree
3 6 (6.25%) Microsoft Certification
4 5 (5.21%) DV Cleared
4 5 (5.21%) NVQ Level 3
5 4 (4.17%) HND
5 4 (4.17%) MCP
5 4 (4.17%) MCTS
6 2 (2.08%) CCNA
6 2 (2.08%) Cisco Certification
6 2 (2.08%) Master's Degree
6 2 (2.08%) MCITP
6 2 (2.08%) Network+ Certification
Quality Assurance & Compliance
1 19 (19.79%) SLA
2 2 (2.08%) GDPR
3 1 (1.04%) Cyber Essentials
3 1 (1.04%) Cyber Essentials PLUS
System Software
1 46 (47.92%) Active Directory
2 4 (4.17%) Hyper-V
2 4 (4.17%) VMware Infrastructure
3 2 (2.08%) Virtual Desktop
Systems Management
1 4 (4.17%) Microsoft Intune
Vendors
1 57 (59.38%) Microsoft
2 10 (10.42%) VMware
3 6 (6.25%) Cisco
4 5 (5.21%) Apple
4 5 (5.21%) ServiceNow
4 5 (5.21%) WatchGuard
5 2 (2.08%) Adobe
5 2 (2.08%) Dell
5 2 (2.08%) JD Edwards
5 2 (2.08%) Meraki
6 1 (1.04%) Citrix
6 1 (1.04%) TOWER Software