Help Desk Analyst Jobs

Help Desk Analyst
UK

The median Help Desk Analyst salary in the UK is £26,500 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 761 805 1190
Rank change year-on-year +44 +385 -279
Permanent jobs requiring a Help Desk Analyst 81 82 85
As % of all permanent jobs advertised in the UK 0.090% 0.10% 0.048%
As % of the Job Titles category 0.095% 0.11% 0.051%
Number of salaries quoted 70 78 74
10th Percentile £21,788 £21,175 £21,400
25th Percentile £23,000 £22,563 £25,813
Median annual salary (50th Percentile) £26,500 £27,000 £27,500
Median % change year-on-year -1.85% -1.82% +7.84%
75th Percentile £30,063 £33,375 £33,750
90th Percentile £33,250 £36,450 £38,750
UK excluding London median annual salary £26,250 £26,000 £26,000
% change year-on-year +0.96% - +4.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 85,709 74,085 167,386
% of permanent jobs with a recognized job title 94.83% 91.81% 95.50%
Number of salaries quoted 58,134 51,472 87,435
10th Percentile £30,000 £32,500 £32,500
25th Percentile £40,000 £43,800 £43,750
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £71,250 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £52,000
% change year-on-year -5.66% +1.92% +9.47%

Help Desk Analyst
Job Vacancy Trend

Job postings that featured Help Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Analyst in the UK

Help Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Help Desk Analyst.

Salary trend for Help Desk Analyst in the UK

Help Desk Analyst
Salary Histogram

Salary distribution for jobs citing Help Desk Analyst over the 6 months to 26 July 2024.

Salary histogram for Help Desk Analyst in the UK

Help Desk Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +33 74 £26,500 -1.85% 4
UK excluding London -28 67 £26,250 +0.96% 8
South East +16 30 £24,000 -1.03% 3
Work from Home +51 22 £26,500 +7.07% 4
Midlands -19 17 £26,500 -15.20%
West Midlands -3 14 £26,500 -17.83%
North of England +14 13 £22,500 -6.25% 1
London +74 9 £32,500 +8.33%
North West -3 9 £21,000 -12.50%
South West -7 3 £25,000 +11.11%
North East -9 3 £26,500 -3.64% 1
East Midlands -26 3 £26,500 -1.85%
East of England -13 2 £27,500 +5.77%
Scotland -44 2 £24,250 +21.25% 3
Yorkshire +56 1 - -

Help Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 July 2024, Help Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Help Desk Analyst in the job title.

1 60 (74.07%) Windows
2 56 (69.14%) Microsoft
3 51 (62.96%) Customer Service
4 48 (59.26%) Microsoft 365
5 42 (51.85%) Active Directory
6 41 (50.62%) Problem-Solving
7 39 (48.15%) Social Skills
8 33 (40.74%) Windows 10
9 26 (32.10%) SharePoint
10 24 (29.63%) Windows Server
11 22 (27.16%) Firewall
12 21 (25.93%) Finance
12 21 (25.93%) DHCP
12 21 (25.93%) DNS
12 21 (25.93%) SLA
12 21 (25.93%) Microsoft Office
13 17 (20.99%) Retail
14 15 (18.52%) Asset Management
14 15 (18.52%) Analytical Skills
15 14 (17.28%) Azure
16 13 (16.05%) Wi-Fi
16 13 (16.05%) Entra ID
17 12 (14.81%) Service Delivery
17 12 (14.81%) ERP
17 12 (14.81%) Windows 7
17 12 (14.81%) Windows Server 2012
17 12 (14.81%) Apple iOS
17 12 (14.81%) Continuous Improvement
17 12 (14.81%) OneDrive
18 11 (13.58%) Windows 8

Help Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (32.10%) SharePoint
2 6 (7.41%) Microsoft Exchange
3 1 (1.23%) IIS
Applications
1 21 (25.93%) Microsoft Office
2 4 (4.94%) Microsoft Excel
3 1 (1.23%) Microsoft PowerPoint
Business Applications
1 1 (1.23%) assyst
Cloud Services
1 48 (59.26%) Microsoft 365
2 14 (17.28%) Azure
3 13 (16.05%) Entra ID
4 12 (14.81%) OneDrive
5 10 (12.35%) AWS
6 3 (3.70%) WhatsApp
7 1 (1.23%) Cloud Computing
7 1 (1.23%) Mimecast
Communications & Networking
1 22 (27.16%) Firewall
2 21 (25.93%) DHCP
2 21 (25.93%) DNS
3 13 (16.05%) Wi-Fi
4 11 (13.58%) VLAN
5 9 (11.11%) LAN
5 9 (11.11%) Structured Cabling
5 9 (11.11%) WAN
6 6 (7.41%) Wireless
7 3 (3.70%) Internet
8 2 (2.47%) Remote Desktop
8 2 (2.47%) TCP/IP
9 1 (1.23%) Cisco IOS
General
1 39 (48.15%) Social Skills
2 21 (25.93%) Finance
3 17 (20.99%) Retail
4 15 (18.52%) Analytical Skills
5 4 (4.94%) Law
6 3 (3.70%) Billing
6 3 (3.70%) Organisational Skills
7 1 (1.23%) French Language
7 1 (1.23%) Italian Language
7 1 (1.23%) Legal
7 1 (1.23%) Manufacturing
Miscellaneous
1 4 (4.94%) Onboarding
2 3 (3.70%) Self-Motivation
3 2 (2.47%) iPad
3 2 (2.47%) iPhone
4 1 (1.23%) CCTV
Operating Systems
1 60 (74.07%) Windows
2 33 (40.74%) Windows 10
3 24 (29.63%) Windows Server
4 12 (14.81%) Apple iOS
4 12 (14.81%) Windows 7
4 12 (14.81%) Windows Server 2012
5 11 (13.58%) Windows 8
6 10 (12.35%) Windows Server 2019
7 5 (6.17%) Mac OS
8 2 (2.47%) Android
9 1 (1.23%) Linux
Processes & Methodologies
1 51 (62.96%) Customer Service
2 41 (50.62%) Problem-Solving
3 15 (18.52%) Asset Management
4 12 (14.81%) Continuous Improvement
4 12 (14.81%) ERP
4 12 (14.81%) Service Delivery
5 11 (13.58%) Hardware Maintenance
6 9 (11.11%) Data Loss Prevention
6 9 (11.11%) Gamification
6 9 (11.11%) Mobile Device Management
7 7 (8.64%) Change Management
8 6 (7.41%) Customer Requirements
8 6 (7.41%) ITIL
9 5 (6.17%) Data Protection
10 4 (4.94%) Mentoring
10 4 (4.94%) Security Monitoring
11 3 (3.70%) Domain Models
11 3 (3.70%) Investment Management
11 3 (3.70%) Line Management
11 3 (3.70%) Requirements Gathering
Programming Languages
1 4 (4.94%) SQL
2 1 (1.23%) PowerShell
Qualifications
1 11 (13.58%) Security Cleared
2 9 (11.11%) AWS Certification
3 3 (3.70%) Degree
4 2 (2.47%) A+ Certification
4 2 (2.47%) MCP
4 2 (2.47%) Microsoft Certification
5 1 (1.23%) Master's Degree
Quality Assurance & Compliance
1 21 (25.93%) SLA
2 4 (4.94%) Cyber Essentials
2 4 (4.94%) ISO/IEC 27001
2 4 (4.94%) Sarbanes-Oxley
3 1 (1.23%) GDPR
System Software
1 42 (51.85%) Active Directory
2 9 (11.11%) Virtual Desktop
3 3 (3.70%) VMware Infrastructure
4 1 (1.23%) Hyper-V
4 1 (1.23%) vSphere
4 1 (1.23%) XenApp
4 1 (1.23%) XenDesktop
Systems Management
1 3 (3.70%) Microsoft Intune
Vendors
1 56 (69.14%) Microsoft
2 11 (13.58%) WatchGuard
3 10 (12.35%) Citrix
4 9 (11.11%) Adobe
4 9 (11.11%) Avaya
5 5 (6.17%) Apple
6 4 (4.94%) VMware
7 2 (2.47%) Cisco
7 2 (2.47%) ServiceNow
8 1 (1.23%) Ivanti