Period
to 17 November 2017

The median annual salary for a Help Desk Analyst was £23,000 in advertised job vacancies during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Analyst
UK
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 825 743 736
Rank change year-on-year -82 -7 -76
Permanent jobs requiring a Help Desk Analyst 388 534 633
As % of all permanent IT jobs advertised in the UK 0.22% 0.28% 0.29%
As % of the Job Titles category 0.22% 0.29% 0.30%
Number of salaries quoted 363 478 591
UK median annual salary £23,000 £23,000 £22,200
Median salary % change year-on-year - +3.60% -1.33%
10th Percentile £18,500 £18,000 £17,250
90th Percentile £32,500 £33,750 £31,000
UK excluding London median annual salary £22,500 £21,500 £21,000
% change year-on-year +4.65% +2.38% -2.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172542 183486 211561
% of permanent IT jobs with a recognized job title 95.77% 96.49% 96.47%
Number of salaries quoted 138422 153547 175640
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Help Desk Analyst
Job Vacancy Trend

Job postings that featured Help Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Analyst in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst.

Salary trend for Help Desk Analyst in the UK

Help Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Help Desk Analyst over the 6 months to 17 November 2017.

Salary histogram for Help Desk Analyst in the UK

Help Desk Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -60 367 £23,500 +2.17% 21
UK excluding London -24 259 £22,500 +4.65% 14
London -52 118 £28,000 +16.67% 7
South East -19 114 £22,750 +1.11% 6
North of England +2 63 £20,500 +2.50% 3
North West +7 38 £21,250 +8.97% 2
East of England +3 33 £25,000 +19.05%
Midlands +40 30 £20,250 -1.22% 3
Yorkshire +16 23 £20,000 -4.76% 1
West Midlands +9 18 £20,750 +9.93% 2
East Midlands +35 12 £20,000 -5.88% 1
South West +14 11 £22,000 +14.29% 2
Scotland -3 8 £25,250 +8.60%
North East +12 2 £22,500 +20.00%

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 November 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Analyst in the job title.

1 251 (64.69%) Windows
2 212 (54.64%) Active Directory
3 176 (45.36%) Microsoft Office
4 170 (43.81%) Microsoft
5 144 (37.11%) Windows 7
6 76 (19.59%) Windows Server
7 67 (17.27%) ITIL
7 67 (17.27%) Windows 10
8 61 (15.72%) SLA
9 58 (14.95%) SQL
10 56 (14.43%) Citrix
11 54 (13.92%) MS Exchange
12 52 (13.40%) TCP/IP
13 49 (12.63%) Windows Server 2008
14 47 (12.11%) VMware
15 45 (11.60%) Office 365
16 43 (11.08%) Finance
17 41 (10.57%) Law
18 40 (10.31%) Windows 8
19 32 (8.25%) Degree
20 29 (7.47%) ITSM
21 28 (7.22%) VMware Infrastructure
21 28 (7.22%) Windows Server 2012
22 27 (6.96%) WAN
22 27 (6.96%) LAN
22 27 (6.96%) Windows XP
23 26 (6.70%) Telecoms
24 25 (6.44%) Blackberry
24 25 (6.44%) DNS
24 25 (6.44%) Proactive Monitoring

Help Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (13.92%) MS Exchange
2 18 (4.64%) Skype for Business
3 8 (2.06%) Exchange Server 2010
4 5 (1.29%) Exchange Server 2013
5 3 (0.77%) Blackberry Enterprise Server
6 2 (0.52%) IBM Domino
6 2 (0.52%) IBM Notes
6 2 (0.52%) SharePoint
7 1 (0.26%) Exchange Server 2003
7 1 (0.26%) IIS
Applications
1 176 (45.36%) Microsoft Office
2 18 (4.64%) Microsoft Excel
3 10 (2.58%) Microsoft PowerPoint
4 3 (0.77%) MS Visio
5 1 (0.26%) Acrobat
5 1 (0.26%) Revit
5 1 (0.26%) Spreadsheet
Business Applications
1 10 (2.58%) Eikon
2 3 (0.77%) NetSuite
2 3 (0.77%) Payment Gateway
3 2 (0.52%) Dynamics AX
3 2 (0.52%) Dynamics NAV
3 2 (0.52%) Visualfiles
4 1 (0.26%) assyst
4 1 (0.26%) Magento
Cloud Services
1 45 (11.60%) Office 365
2 10 (2.58%) Microsoft Azure
3 4 (1.03%) Amazon AWS
3 4 (1.03%) SaaS
4 3 (0.77%) G Suite
5 1 (0.26%) Dropbox
Communications & Networking
1 52 (13.40%) TCP/IP
2 27 (6.96%) LAN
2 27 (6.96%) WAN
3 25 (6.44%) DNS
4 22 (5.67%) DHCP
5 21 (5.41%) Firewall
6 13 (3.35%) Remote Desktop
6 13 (3.35%) VoIP
7 12 (3.09%) PBX
8 10 (2.58%) Internet
9 9 (2.32%) Wi-Fi
10 8 (2.06%) VPN
11 7 (1.80%) SAN
11 7 (1.80%) Skype
11 7 (1.80%) Unified Communications
11 7 (1.80%) WebEx
12 6 (1.55%) Extranet
12 6 (1.55%) Wireless
13 3 (0.77%) VLAN
14 2 (0.52%) Cisco IOS
Database & Business Intelligence
1 17 (4.38%) SQL Server
2 4 (1.03%) SQL Server Integration Services
2 4 (1.03%) SQL Server Reporting Services
3 3 (0.77%) Crystal Reports
3 3 (0.77%) MongoDB
3 3 (0.77%) Oracle Database
4 1 (0.26%) Big Data
4 1 (0.26%) MySQL
4 1 (0.26%) SQL Server 2005
4 1 (0.26%) SQL Server 2008
Development Applications
1 17 (4.38%) JIRA
2 1 (0.26%) Git (software)
General
1 43 (11.08%) Finance
2 41 (10.57%) Law
3 26 (6.70%) Telecoms
4 21 (5.41%) Manufacturing
5 18 (4.64%) Legal
6 16 (4.12%) Electronics
7 15 (3.87%) Marketing
8 14 (3.61%) Banking
9 9 (2.32%) French Language
10 8 (2.06%) German Language
11 7 (1.80%) Retail
12 5 (1.29%) Billing
13 3 (0.77%) Advertising
14 2 (0.52%) Spanish Language
15 1 (0.26%) Automotive
15 1 (0.26%) Back Office
15 1 (0.26%) Publishing
Libraries, Frameworks & Software Standards
1 5 (1.29%) Web Services
2 4 (1.03%) COM
2 4 (1.03%) HTML
3 3 (0.77%) .NET
3 3 (0.77%) CSS
3 3 (0.77%) PRADO
4 2 (0.52%) XML
5 1 (0.26%) jQuery
5 1 (0.26%) XSLT
Miscellaneous
1 25 (6.44%) Blackberry
2 20 (5.15%) Analytical Skills
2 20 (5.15%) Driving Licence
3 13 (3.35%) iPhone
4 12 (3.09%) iPad
5 11 (2.84%) Video Conferencing
6 9 (2.32%) Data Centre
7 8 (2.06%) Management Information System
8 7 (1.80%) Computer Science
9 4 (1.03%) Enterprise Software
9 4 (1.03%) Fat Client
9 4 (1.03%) Life Science
9 4 (1.03%) NHS
9 4 (1.03%) Thin Client
10 3 (0.77%) EPoS
11 2 (0.52%) Handset
11 2 (0.52%) Linux Command Line
11 2 (0.52%) PDA
11 2 (0.52%) Smartphone
12 1 (0.26%) Greenfield Project
Operating Systems
1 251 (64.69%) Windows
2 144 (37.11%) Windows 7
3 76 (19.59%) Windows Server
4 67 (17.27%) Windows 10
5 49 (12.63%) Windows Server 2008
6 40 (10.31%) Windows 8
7 28 (7.22%) Windows Server 2012
8 27 (6.96%) Windows XP
9 22 (5.67%) Linux
10 15 (3.87%) Unix
11 10 (2.58%) Windows Server 2003
12 6 (1.55%) Android
13 3 (0.77%) Apple iOS
13 3 (0.77%) Mac OS
14 2 (0.52%) Windows 2000
14 2 (0.52%) Windows Phone
14 2 (0.52%) Windows Vista
15 1 (0.26%) CentOS
15 1 (0.26%) Mac OS X
Processes & Methodologies
1 67 (17.27%) ITIL
2 29 (7.47%) ITSM
3 25 (6.44%) Proactive Monitoring
4 24 (6.19%) Service Management
5 18 (4.64%) Asset Management
6 17 (4.38%) Problem Management
7 16 (4.12%) Incident Management
8 15 (3.87%) Business Intelligence
8 15 (3.87%) Digital Marketing
8 15 (3.87%) Programme Management
8 15 (3.87%) Project Management
9 13 (3.35%) IT Asset Management
10 12 (3.09%) B2B
11 11 (2.84%) Performance Monitoring
11 11 (2.84%) Time Management
12 5 (1.29%) Change Management
12 5 (1.29%) Fault Analysis
12 5 (1.29%) Mentoring
13 4 (1.03%) Document Management
13 4 (1.03%) E-Commerce
Programming Languages
1 58 (14.95%) SQL
2 9 (2.32%) PowerShell
3 3 (0.77%) Bash Shell
3 3 (0.77%) PL/SQL
3 3 (0.77%) Uniface
3 3 (0.77%) VBA
3 3 (0.77%) VBScript
4 2 (0.52%) JavaScript
4 2 (0.52%) T-SQL
5 1 (0.26%) C
Qualifications
1 32 (8.25%) Degree
2 18 (4.64%) Microsoft Certification
3 10 (2.58%) A+ Certification
4 8 (2.06%) Computer Science Degree
5 7 (1.80%) MCSE
6 6 (1.55%) CCNA
6 6 (1.55%) Cisco Certification
6 6 (1.55%) HND
7 5 (1.29%) GNVQ
8 4 (1.03%) ITIL Certification
8 4 (1.03%) MCP
9 3 (0.77%) MOS
9 3 (0.77%) Security Cleared
10 2 (0.52%) ITIL Foundation Certificate
10 2 (0.52%) MCDST
10 2 (0.52%) MCSA
10 2 (0.52%) SC Cleared
11 1 (0.26%) MCITP
Quality Assurance & Compliance
1 61 (15.72%) SLA
2 1 (0.26%) QA
System Software
1 212 (54.64%) Active Directory
2 28 (7.22%) VMware Infrastructure
3 13 (3.35%) VMware ESXi
4 10 (2.58%) Hyper-V
5 5 (1.29%) VMware Workstation
6 4 (1.03%) Virtual Servers
6 4 (1.03%) vSphere
7 2 (0.52%) Terminal Services
7 2 (0.52%) XenApp
8 1 (0.26%) Citrix Presentation Server
Systems Management
1 2 (0.52%) SCCM
2 1 (0.26%) Norton AntiVirus
Vendors
1 170 (43.81%) Microsoft
2 56 (14.43%) Citrix
3 47 (12.11%) VMware
4 23 (5.93%) Cisco
5 19 (4.90%) Apple
6 16 (4.12%) SAP
7 10 (2.58%) Bloomberg
7 10 (2.58%) FactSet
7 10 (2.58%) iManage
8 6 (1.55%) Oracle
8 6 (1.55%) ServiceNow
9 4 (1.03%) Salesforce.com
9 4 (1.03%) Sophos
10 3 (0.77%) Adobe
10 3 (0.77%) Google
10 3 (0.77%) IBM
10 3 (0.77%) Interwoven
10 3 (0.77%) Sage
11 2 (0.52%) Infor
11 2 (0.52%) LANDesk