The median annual salary for a Help Desk Analyst was £23,000 in advertised job vacancies during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Analyst
UK
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 714 593 697
Rank change year-on-year -121 +104  
Permanent jobs requiring a Help Desk Analyst 169 350 284
As % of all permanent IT jobs advertised in the UK 0.19% 0.36% 0.26%
As % of the Job Titles category 0.20% 0.37% 0.27%
Number of salaries quoted 151 321 262
Median salary £23,000 £23,000 £21,673
Median salary % change year-on-year - +6.12%  
90% offered a salary of more than £19,000 £19,000 £17,500
10% offered a salary of more than £30,000 £30,000 £30,000
UK excluding London median salary £22,000 £21,500 £21,000
% change year-on-year +2.32% +2.38%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 84418 95048 107138
As % of all permanent IT job vacancies advertised in the UK 95.97% 96.53% 96.59%
Number of salaries quoted 69006 80088 88313
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £71,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Analyst in the job title.

Job vacancy trend for Help Desk Analyst in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst.

Salary trend for Help Desk Analyst in the UK

Help Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Help Desk Analyst over the 3 months to 24 June 2017.

Salary histogram for Help Desk Analyst in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -100 165 £23,000 - 31
London -66 58 £25,000 +4.16% 8
South East +7 46 £22,000 -2.22% 7
East of England +2 19 £23,000 +21.05% 2
Hertfordshire +7 17 £23,000 +24.32% 2
North West -31 16 £22,500 +9.75% 3
Surrey +15 13 £20,500 -19.60% 1
Hampshire +8 10 £23,000 -6.12% 3
West Midlands +6 9 £20,750 -1.19% 1
Watford - 9 £23,000 -
Milton Keynes +3 8 £17,000 -15.00%
Buckinghamshire 0 8 £17,000 -15.00%
Manchester -23 8 £22,500 +3.44% 2
Berkshire +35 7 £24,000 +9.09% 1
City of London +23 7 £25,250 -0.98% 2
Godalming +1 7 £20,500 -14.58%
South West +7 6 £21,500 -4.44% 1
Staffordshire +16 5 £22,500 -
Kent +8 5 £26,000 +5.85% 1
East Midlands +3 5 £21,000 +2.43% 5
Stevenage +18 4 £22,500 +32.35%
Malvern - 4 £20,500 -
Liverpool - 4 £28,000 - 1
Stoke-on-Trent - 4 £22,500 -
Worcestershire - 4 £20,500 -
Merseyside - 4 £28,000 - 1
North East +16 3 £21,500 -21.81% 1
West Yorkshire +7 3 £19,000 -5.00% 1
Yorkshire -16 3 £19,000 -5.00% 2
Bury - 3 £22,500 - 1

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 June 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Analyst in the job title.

1 230 (65.34%) Windows
2 182 (51.70%) Active Directory
3 179 (50.85%) Microsoft
4 154 (43.75%) Microsoft Office
5 147 (41.76%) Windows 7
6 94 (26.70%) ITIL
7 60 (17.05%) Office 365
7 60 (17.05%) Windows 10
8 54 (15.34%) SLA
9 47 (13.35%) Citrix
10 46 (13.07%) Windows 8
11 45 (12.78%) MS Exchange
12 42 (11.93%) Windows Server
12 42 (11.93%) Law
13 38 (10.80%) Windows XP
14 37 (10.51%) Finance
15 36 (10.23%) Degree
16 32 (9.09%) Microsoft Certification
17 27 (7.67%) SQL
18 23 (6.53%) LAN
19 21 (5.97%) Blackberry
20 20 (5.68%) VMware
20 20 (5.68%) Cisco
20 20 (5.68%) iManage
21 19 (5.40%) WAN
21 19 (5.40%) Legal
21 19 (5.40%) Firewall
22 18 (5.11%) HND
22 18 (5.11%) Time Management
22 18 (5.11%) Analytical Skills

Help Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (12.78%) MS Exchange
2 12 (3.41%) SharePoint
3 6 (1.70%) Blackberry Enterprise Server
4 4 (1.14%) Exchange Server 2010
5 3 (0.85%) Exchange Server 2013
5 3 (0.85%) Skype for Business
6 1 (0.28%) BizTalk Server
6 1 (0.28%) Exchange Server 2007
6 1 (0.28%) IIS
6 1 (0.28%) SAS
6 1 (0.28%) SharePoint 2013
6 1 (0.28%) WordPress
Applications
1 154 (43.75%) Microsoft Office
2 14 (3.98%) Microsoft Excel
3 8 (2.27%) Microsoft PowerPoint
4 6 (1.70%) MS Visio
5 1 (0.28%) Acrobat
Business Applications
1 8 (2.27%) SAP Oil and Gas
2 3 (0.85%) Payment Gateway
3 2 (0.57%) Dynamics AX
4 1 (0.28%) Dynamics CRM
4 1 (0.28%) Visualfiles
Cloud Services
1 60 (17.05%) Office 365
2 5 (1.42%) Amazon AWS
2 5 (1.42%) SaaS
3 4 (1.14%) Microsoft Azure
4 2 (0.57%) G Suite
Communications & Networking
1 23 (6.53%) LAN
2 19 (5.40%) Firewall
2 19 (5.40%) WAN
3 14 (3.98%) TCP/IP
4 13 (3.69%) Internet
5 11 (3.13%) VoIP
5 11 (3.13%) Wireless
6 10 (2.84%) DNS
7 9 (2.56%) VPN
8 8 (2.27%) DHCP
9 7 (1.99%) Remote Desktop
10 6 (1.70%) IP Telephony
11 5 (1.42%) Network Security
12 4 (1.14%) PBX
13 3 (0.85%) Ethernet
13 3 (0.85%) Skype
14 2 (0.57%) Asterisk PBX
14 2 (0.57%) Unified Communications
14 2 (0.57%) WebEx
14 2 (0.57%) Wi-Fi
Database & Business Intelligence
1 12 (3.41%) SQL Server
2 6 (1.70%) Oracle Database
3 4 (1.14%) MongoDB
4 3 (0.85%) Crystal Reports
4 3 (0.85%) SQL Server Integration Services
4 3 (0.85%) SQL Server Reporting Services
5 2 (0.57%) Oracle Database 11g
5 2 (0.57%) Relational Database
5 2 (0.57%) SQL Server 2005
5 2 (0.57%) SQL Server 2008
6 1 (0.28%) Hadoop
Development Applications
1 8 (2.27%) JIRA
General
1 42 (11.93%) Law
2 37 (10.51%) Finance
3 19 (5.40%) Legal
4 17 (4.83%) Telecoms
5 14 (3.98%) Manufacturing
6 12 (3.41%) Electronics
7 11 (3.13%) Advertising
8 8 (2.27%) Banking
8 8 (2.27%) Marketing
9 6 (1.70%) Retail
10 4 (1.14%) French Language
10 4 (1.14%) Welsh Language
11 3 (0.85%) Spanish Language
12 2 (0.57%) Billing
12 2 (0.57%) Games
12 2 (0.57%) German Language
12 2 (0.57%) Investment Banking
13 1 (0.28%) Aerospace
13 1 (0.28%) Back Office
13 1 (0.28%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (1.14%) Web Services
2 3 (0.85%) CSS
2 3 (0.85%) HTML
3 2 (0.57%) .NET
4 1 (0.28%) COM
4 1 (0.28%) Ruby on Rails
4 1 (0.28%) XML
Miscellaneous
1 21 (5.97%) Blackberry
2 18 (5.11%) Analytical Skills
3 16 (4.55%) Computer Science
4 14 (3.98%) iPhone
5 12 (3.41%) iPad
6 11 (3.13%) Video Conferencing
7 10 (2.84%) Smartphone
8 9 (2.56%) Driving Licence
9 4 (1.14%) PDA
10 3 (0.85%) EPoS
10 3 (0.85%) Linux Command Line
10 3 (0.85%) Management Information System
11 2 (0.57%) Chip and PIN
11 2 (0.57%) Data Centre
11 2 (0.57%) Enterprise Software
11 2 (0.57%) IVR
12 1 (0.28%) AS400
12 1 (0.28%) Digital TV
12 1 (0.28%) Handset
12 1 (0.28%) Thin Client
Operating Systems
1 230 (65.34%) Windows
2 147 (41.76%) Windows 7
3 60 (17.05%) Windows 10
4 46 (13.07%) Windows 8
5 42 (11.93%) Windows Server
6 38 (10.80%) Windows XP
7 16 (4.55%) Windows Server 2008
8 15 (4.26%) Windows Server 2012
9 12 (3.41%) Linux
10 10 (2.84%) Windows Server 2003
11 8 (2.27%) Unix
12 7 (1.99%) Windows Vista
13 6 (1.70%) Android
14 5 (1.42%) Apple iOS
15 3 (0.85%) Mac OS X
16 1 (0.28%) Windows Phone
Processes & Methodologies
1 94 (26.70%) ITIL
2 18 (5.11%) Time Management
3 17 (4.83%) Project Management
4 10 (2.84%) Service Management
5 9 (2.56%) CRM
5 9 (2.56%) ITSM
6 8 (2.27%) Business Intelligence
6 8 (2.27%) Digital Marketing
6 8 (2.27%) Programme Management
7 7 (1.99%) Asset Management
7 7 (1.99%) Incident Management
7 7 (1.99%) Problem Management
8 6 (1.70%) Service Delivery
9 5 (1.42%) Analytics
9 5 (1.42%) Process Improvement
9 5 (1.42%) Root Cause Analysis
10 4 (1.14%) Data Analytics
10 4 (1.14%) Line Management
10 4 (1.14%) Service Desk Management
11 3 (0.85%) Disaster Recovery
Programming Languages
1 27 (7.67%) SQL
2 6 (1.70%) C
3 4 (1.14%) Bash Shell
4 3 (0.85%) Uniface
5 1 (0.28%) C#
5 1 (0.28%) Ruby
Qualifications
1 36 (10.23%) Degree
2 32 (9.09%) Microsoft Certification
3 18 (5.11%) HND
4 16 (4.55%) MCSE
5 14 (3.98%) A+ Certification
6 13 (3.69%) Computer Science Degree
7 12 (3.41%) GNVQ
8 9 (2.56%) MOS
8 9 (2.56%) Security Cleared
9 6 (1.70%) MCDST
9 6 (1.70%) SC Cleared
10 5 (1.42%) ITIL Certification
10 5 (1.42%) MCP
11 4 (1.14%) MCSA
12 3 (0.85%) CCENT
13 2 (0.57%) Cisco Certification
13 2 (0.57%) Citrix Certification
13 2 (0.57%) ITIL Foundation Certificate
13 2 (0.57%) MCITP
13 2 (0.57%) VTSP
Quality Assurance & Compliance
1 54 (15.34%) SLA
2 1 (0.28%) ISO/IEC 20000
2 1 (0.28%) QA
System Software
1 182 (51.70%) Active Directory
2 13 (3.69%) VMware Infrastructure
3 8 (2.27%) XenApp
4 4 (1.14%) Virtual Servers
4 4 (1.14%) VMware Workstation
4 4 (1.14%) XenDesktop
5 3 (0.85%) Hyper-V
6 2 (0.57%) Terminal Services
7 1 (0.28%) Terminal Server
7 1 (0.28%) Virtual Machines
Systems Management
1 11 (3.13%) Backup Exec
1 11 (3.13%) Norton AntiVirus
2 10 (2.84%) SCCM
3 4 (1.14%) WSUS
3 4 (1.14%) XenMobile
4 2 (0.57%) McAfee ePO
Vendors
1 179 (50.85%) Microsoft
2 47 (13.35%) Citrix
3 20 (5.68%) Cisco
3 20 (5.68%) iManage
3 20 (5.68%) VMware
4 13 (3.69%) Symantec
5 11 (3.13%) HP
5 11 (3.13%) SAP
6 10 (2.84%) Apple
7 8 (2.27%) ServiceNow
8 7 (1.99%) Oracle
8 7 (1.99%) Remedy
9 6 (1.70%) Canon
9 6 (1.70%) Polycom
10 5 (1.42%) Dell
10 5 (1.42%) Mitel
11 4 (1.14%) Samsung
12 3 (0.85%) LANDesk
13 2 (0.57%) Google
13 2 (0.57%) SolarWinds
Coalville, Leicestershire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22000.00 per annum
Posted: 23 hours ago
Basingstoke, Hampshire
Latcom Ltd
Salary: From £20,000 to £22,000 per annum + Bonus + Good Benefits
Posted: 20 hours ago
Barnsley, South Yorkshire
Davanti Solutions
Salary: From £15,000 to £16,000 per annum
Posted: Yesterday
Bristol, Avon
Bluetownonline
Salary: Competitive
Posted: 21 hours ago
Leatherhead, Surrey
Ashdown IT
Salary: £19000 per annum
Posted: Yesterday
Kent
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £22,000 to £25,000 per annum
Posted: Yesterday
Wakefield, West Yorkshire
Senitor Associates
Salary: £22000 per annum
Posted: 3 days ago
South Lanarkshire
Call Centre Associates
Posted: 3 days ago
Telford, Shropshire
Erin Associates
Salary: £24000 - £25000 per annum + bonus & benefits
Posted: 2 days ago
London
Ashdown IT
Salary: £25000 per annum
Posted: 3 days ago
Northampton, Northamptonshire
Lorien Resourcing
Salary: £15000 - £20000 per annum + benefits
Posted: 2 days ago
Central London / West End
Latcom Ltd
Salary: From £30,000 to £33,000 per annum
Posted: 2 days ago
Liverpool, Merseyside
Randstad Strategic Accounts
Salary: £20000 - £25000 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £22k - 30k per year
Posted: 4 days ago
Nottingham, Nottinghamshire
EMBS Ltd
Salary: £19k-£21k (DOE)
Posted: 4 days ago
London
Senitor Associates
Salary: £25000 - £32000 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £20k - 28k per year
Posted: 4 days ago
London
CV Screen Ltd
Salary: £28k - 30k per year + benefits and progression
Posted: 4 days ago
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 6 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £22,000 to £27,000 per annum + Benefits including Free Gym & Lunc
Posted: 4 days ago
City, London
Senitor Associates
Salary: £28000 - £33000 per annum + Bonus / Benefits / Training
Posted: 3 days ago
Newbury, Berkshire
People Source Consulting
Salary: Excellent Salary + Benefits
Posted: 4 days ago
Nottingham
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £25000.00 per annum
Posted: 23 days ago
England
Edward Carter Solutions
Salary: £30000 - £31000 per annum
Posted: 18 days ago
Potters Bar
Recruitment Genius Ltd
Salary: £24000 - £28000 per annum
Posted: 23 days ago
Havant, Hampshire
Jobsite
Salary: Competitive Salary plus generous benefits
Posted: 11 days ago
Gateshead
Bluetown Online LTD
Posted: 17 days ago
Havant, Hampshire
Jobsite
Salary: Competitive Salary plus generous benefits
Posted: 23 days ago
Bury
People Source Consulting
Salary: £20000 - £25000 per annum + Benefits
Posted: 25 days ago