The median annual salary for a Help Desk Analyst was £23,000 in advertised job vacancies during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Help Desk Analyst
UK
Rank 675 646 630
Rank change year-on-year -29 -16  
Permanent jobs requiring a Help Desk Analyst 183 309 345
As % of all permanent IT jobs advertised in the UK 0.22% 0.30% 0.33%
As % of the Job Titles category 0.22% 0.31% 0.34%
Number of salaries quoted 175 292 310
Median salary £23,000 £23,000 £22,500
Median salary % change year-on-year - +2.22%  
90% offered a salary of more than £19,000 £19,000 £19,000
10% offered a salary of more than £27,500 £31,500 £31,500
UK excluding London median salary £21,000 £21,000 £21,750
% change year-on-year - -3.44%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81782 99209 102096
As % of all permanent IT job vacancies advertised in the UK 96.26% 96.37% 96.63%
Number of salaries quoted 67852 83080 83346
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Help Desk Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Analyst in the job title.

Job vacancy trend for Help Desk Analyst in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst.

Salary trend for Help Desk Analyst in the UK

Help Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing Help Desk Analyst over the 3 months to 24 March 2017.

Salary histogram for Help Desk Analyst in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -16 176 £23,000 - 24
London +8 62 £25,000 - 12
South East +20 44 £22,500 - 2
East of England +13 20 £22,500 +12.50% 1
Hertfordshire +13 17 £23,250 +16.25% 1
Surrey +19 15 £22,500 -8.16%
South West +19 13 £19,000 -20.00% 1
East Midlands +8 11 £19,500 -4.87% 1
Yorkshire +19 10 £19,500 -2.50% 2
Hampshire +34 9 £23,500 +4.44% 1
West Midlands +19 9 £20,163 +8.98% 2
Watford -2 9 £25,000 -9.09% 1
City of London +55 8 £29,000 -0.85% 3
Berkshire +41 8 £24,500 +4.25%
West Yorkshire +20 8 £20,500 +2.50% 2
North West -24 8 £21,500 -5.49% 3
Somerset - 7 £19,000 -
Bath - 7 £19,000 -
Birmingham +16 6 £22,000 +25.71%
Leeds +11 6 £22,000 +10.00% 1
Buckinghamshire +15 5 £17,000 -22.72% 1
Newbury +15 4 £26,500 +6.00%
Wiltshire +10 4 £22,750 -4.21%
Manchester -23 4 £24,000 +17.07% 2
Lincolnshire - 4 £19,500 -
Swindon - 4 £22,750 -
Milton Keynes - 4 £17,000 -
Spalding - 4 £19,500 -
Northampton +24 3 £23,400 +17.00%
Kent +20 3 £24,500 +8.88%

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 24 March 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Analyst in the job title.

1 272 (65.54%) Windows
2 236 (56.87%) Microsoft
3 212 (51.08%) Active Directory
4 186 (44.82%) MS Office
5 169 (40.72%) Windows 7
6 121 (29.16%) ITIL
7 114 (27.47%) MS Excel
8 85 (20.48%) SLA
9 55 (13.25%) Windows Server
9 55 (13.25%) MS Exchange
10 51 (12.29%) Windows 10
11 49 (11.81%) Office 365
11 49 (11.81%) Law
12 48 (11.57%) Citrix
13 46 (11.08%) Windows XP
14 42 (10.12%) Degree
15 41 (9.88%) Windows 8
16 40 (9.64%) Finance
17 35 (8.43%) Blackberry
18 34 (8.19%) Cisco
19 33 (7.95%) Windows Server 2008
20 29 (6.99%) Time Management
21 28 (6.75%) LAN
22 27 (6.51%) WAN
22 27 (6.51%) Microsoft Certification
22 27 (6.51%) Legal
22 27 (6.51%) Analytical Skills
23 26 (6.27%) iManage
23 26 (6.27%) TCP/IP
24 25 (6.02%) SQL

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (13.25%) MS Exchange
2 17 (4.10%) SharePoint
3 16 (3.86%) Skype for Business
4 10 (2.41%) Blackberry Enterprise Server
5 9 (2.17%) Exchange Server 2013
6 7 (1.69%) Exchange Server 2010
7 3 (0.72%) Exchange Server 2007
8 2 (0.48%) IBM Notes
9 1 (0.24%) BizTalk Server
9 1 (0.24%) IIS
9 1 (0.24%) SharePoint 2013
9 1 (0.24%) WordPress
Applications
1 186 (44.82%) MS Office
2 114 (27.47%) MS Excel
3 14 (3.37%) MS PowerPoint
4 4 (0.96%) MS Visio
5 1 (0.24%) Acrobat
5 1 (0.24%) Spreadsheet
Business Applications
1 6 (1.45%) SAP Oil and Gas
2 4 (0.96%) Eikon
3 1 (0.24%) Dynamics AX
3 1 (0.24%) Dynamics CRM
3 1 (0.24%) Sage 1000
3 1 (0.24%) SAP BPC
Cloud Services
1 49 (11.81%) Office 365
2 6 (1.45%) SaaS
3 4 (0.96%) Amazon AWS
3 4 (0.96%) Microsoft Azure
4 3 (0.72%) Cloud Computing
5 1 (0.24%) G Suite
Communications & Networking
1 28 (6.75%) LAN
2 27 (6.51%) WAN
3 26 (6.27%) TCP/IP
4 21 (5.06%) Firewall
5 20 (4.82%) DNS
6 18 (4.34%) VPN
7 17 (4.10%) VoIP
8 16 (3.86%) DHCP
9 11 (2.65%) Internet
10 8 (1.93%) Remote Desktop
11 7 (1.69%) Skype
12 6 (1.45%) Wi-Fi
12 6 (1.45%) Wireless
13 4 (0.96%) ADSL
13 4 (0.96%) Cisco IOS
13 4 (0.96%) WLAN
14 3 (0.72%) Ethernet
14 3 (0.72%) FTP
14 3 (0.72%) HTTP
14 3 (0.72%) SMTP
Database & Business Intelligence
1 9 (2.17%) SQL Server
2 3 (0.72%) Relational Database
3 2 (0.48%) Oracle Database
3 2 (0.48%) Oracle Database 11g
4 1 (0.24%) SAP BW
4 1 (0.24%) SQL Server 2005
4 1 (0.24%) SQL Server 2008
Development Applications
1 8 (1.93%) JIRA
General
1 49 (11.81%) Law
2 40 (9.64%) Finance
3 27 (6.51%) Legal
4 13 (3.13%) Advertising
5 12 (2.89%) Telecoms
6 10 (2.41%) Manufacturing
7 9 (2.17%) Banking
8 7 (1.69%) Electronics
9 6 (1.45%) Marketing
9 6 (1.45%) Retail
10 5 (1.20%) German Language
11 4 (0.96%) Billing
11 4 (0.96%) Publishing
12 3 (0.72%) Aerospace
12 3 (0.72%) French Language
12 3 (0.72%) Welsh Language
13 2 (0.48%) Pharmaceutical
14 1 (0.24%) Back Office
14 1 (0.24%) Games
14 1 (0.24%) International Banking
Libraries, Frameworks & Software Standards
1 3 (0.72%) .NET
1 3 (0.72%) HTML
1 3 (0.72%) Web Services
2 1 (0.24%) Ruby on Rails
Miscellaneous
1 35 (8.43%) Blackberry
2 27 (6.51%) Analytical Skills
3 24 (5.78%) iPhone
4 13 (3.13%) Computer Science
5 12 (2.89%) Chip and PIN
6 11 (2.65%) iPad
6 11 (2.65%) Smartphone
7 9 (2.17%) Video Conferencing
8 7 (1.69%) Data Centre
9 6 (1.45%) PDA
10 4 (0.96%) Enterprise Software
10 4 (0.96%) EPoS
10 4 (0.96%) Fat Client
10 4 (0.96%) Thin Client
11 3 (0.72%) Linux Command Line
11 3 (0.72%) Management Information System
12 2 (0.48%) AS400
12 2 (0.48%) IVR
12 2 (0.48%) Virtual Team
13 1 (0.24%) User Experience
Operating Systems
1 272 (65.54%) Windows
2 169 (40.72%) Windows 7
3 55 (13.25%) Windows Server
4 51 (12.29%) Windows 10
5 46 (11.08%) Windows XP
6 41 (9.88%) Windows 8
7 33 (7.95%) Windows Server 2008
8 19 (4.58%) Linux
9 17 (4.10%) Windows Server 2003
9 17 (4.10%) Windows Server 2012
10 11 (2.65%) Mac OS X
11 10 (2.41%) Unix
11 10 (2.41%) Windows Vista
12 9 (2.17%) Android
13 7 (1.69%) Apple iOS
14 4 (0.96%) Windows Phone
15 2 (0.48%) Mac OS
16 1 (0.24%) Red Hat Enterprise Linux
Processes & Methodologies
1 121 (29.16%) ITIL
2 29 (6.99%) Time Management
3 17 (4.10%) ITSM
4 13 (3.13%) Incident Management
4 13 (3.13%) Problem Management
4 13 (3.13%) Project Management
4 13 (3.13%) Service Management
5 12 (2.89%) CAD
5 12 (2.89%) CRM
6 11 (2.65%) Service Delivery
7 10 (2.41%) Process Improvement
8 7 (1.69%) Asset Management
9 6 (1.45%) Business Intelligence
9 6 (1.45%) Digital Marketing
9 6 (1.45%) Programme Management
10 5 (1.20%) Change Management
10 5 (1.20%) Document Management
10 5 (1.20%) ITIL V3
10 5 (1.20%) Root Cause Analysis
11 4 (0.96%) Functional Testing
Programming Languages
1 25 (6.02%) SQL
2 23 (5.54%) C
3 4 (0.96%) PowerShell
4 3 (0.72%) PL/SQL
5 2 (0.48%) C#
6 1 (0.24%) Java
6 1 (0.24%) Ruby
Qualifications
1 42 (10.12%) Degree
2 27 (6.51%) Microsoft Certification
3 17 (4.10%) MOS
4 12 (2.89%) HND
5 10 (2.41%) MCP
6 9 (2.17%) MCSA
7 7 (1.69%) GNVQ
8 6 (1.45%) ITIL Certification
9 5 (1.20%) MCDST
9 5 (1.20%) MCSE
9 5 (1.20%) SC Cleared
9 5 (1.20%) Security Cleared
10 2 (0.48%) A+ Certification
10 2 (0.48%) CCENT
10 2 (0.48%) Cisco Certification
10 2 (0.48%) ITIL Foundation Certificate
10 2 (0.48%) MCITP
10 2 (0.48%) VTSP
11 1 (0.24%) CCA
11 1 (0.24%) Citrix Certification
Quality Assurance & Compliance
1 85 (20.48%) SLA
2 5 (1.20%) QA
System Software
1 212 (51.08%) Active Directory
2 13 (3.13%) VMware Infrastructure
3 9 (2.17%) Virtual Servers
3 9 (2.17%) XenApp
3 9 (2.17%) XenDesktop
4 8 (1.93%) Hyper-V
5 7 (1.69%) Terminal Services
6 3 (0.72%) IMail Server
6 3 (0.72%) VMware ESXi
6 3 (0.72%) vSphere
Systems Management
1 9 (2.17%) XenMobile
2 7 (1.69%) Backup Exec
3 5 (1.20%) Norton AntiVirus
3 5 (1.20%) SCCM
4 4 (0.96%) McAfee ePO
Vendors
1 236 (56.87%) Microsoft
2 48 (11.57%) Citrix
3 34 (8.19%) Cisco
4 26 (6.27%) iManage
5 22 (5.30%) VMware
6 20 (4.82%) SAP
7 19 (4.58%) Apple
8 18 (4.34%) Dell
9 16 (3.86%) Polycom
10 12 (2.89%) RedPrairie
11 10 (2.41%) HP
12 9 (2.17%) Intel Security
12 9 (2.17%) Samsung
13 8 (1.93%) ServiceNow
14 7 (1.69%) Remedy
14 7 (1.69%) Symantec
15 6 (1.45%) Bloomberg
16 5 (1.20%) LANDesk
16 5 (1.20%) Sun
17 4 (0.96%) FactSet
Coventry, West Midlands (County)
QUANTICA
Salary: £19000 per annum + benefits
Posted: 6 hours ago
London
Recruitment Genius Ltd
Salary: £17000 - £20000 per annum
Posted: Yesterday
Central London / West End
AWD Recruitment
Salary: £18,000 - £22,000 per annum + Benefits
Posted: 5 hours ago
Bristol, Avon
Bluetownonline
Posted: Yesterday
London
Ashdown IT
Salary: £20000 - £23000 per annum
Posted: Yesterday
Watford, Hertfordshire
Firway Consulting
Salary: From £24,000 to £27,000 per annum Circa £26000 + Bens
Posted: 2 days ago
London
Information Technology Services
Salary: £22k - 26k per year
Posted: 3 days ago
Nottingham
Recruitment Genius Ltd
Posted: 2 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 4 days ago
Central London / West End
H&R Talent
Salary: From £25,000 to £28,000 per annum
Posted: 2 days ago
Petersfield, Hampshire
Miller Maxwell Ltd
Salary: From £30,000 to £36,000 per annum Bonus and benefits package
Posted: 2 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £15000 - £20000 per annum + bens
Posted: 3 days ago
Blairgowrie, Perthshire
Bluetownonline
Posted: 3 days ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: 6 days ago
London
Harrington Starr
Salary: £30000 - £35000 per annum + bonus, benefits + training
Posted: 6 days ago
City, London
Harrington Starr
Salary: £28000 - £35000 per annum + Bonus + Benefits + Training
Posted: 2 days ago
High Wycombe, Buckinghamshire
Bluetownonline
Salary: Benefits
Posted: 3 days ago
Manchester, Lancashire
Rullion
Posted: 4 days ago
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: 4 days ago
Manchester, North-West, UK
Turley
Salary: Highly Competitive
Posted: 9 days ago
Cheshire
Ashdown IT
Salary: £18000 per annum
Posted: 3 days ago
London
360 Resourcing
Salary: £26,000 per annum
Posted: 18 days ago