Escalation Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Escalation Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Escalation Management over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 856 938 1110
Rank change year-on-year +82 +172 -276
Permanent jobs citing Escalation Management 49 35 112
As % of all permanent jobs advertised in the UK 0.050% 0.034% 0.073%
As % of the Processes & Methodologies category 0.058% 0.035% 0.076%
Number of salaries quoted 42 19 43
10th Percentile £27,000 £43,000 £41,250
25th Percentile £33,125 £46,250 £45,625
Median annual salary (50th Percentile) £55,000 £50,000 £60,000
Median % change year-on-year +10.00% -16.67% +33.33%
75th Percentile £80,938 £75,000 £70,000
90th Percentile £82,500 £80,000 £113,500
UK excluding London median annual salary £55,000 £62,500 £65,000
% change year-on-year -12.00% -3.85% +85.71%

All Process and Methodology Skills
UK

Escalation Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,360 99,485 147,504
As % of all permanent jobs advertised in the UK 85.99% 95.62% 95.58%
Number of salaries quoted 59,619 58,411 83,272
10th Percentile £29,000 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,500 £60,000
Median % change year-on-year -10.57% +2.50% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Escalation Management
Job Vacancy Trend

Job postings citing Escalation Management as a proportion of all IT jobs advertised.

Job vacancy trend for Escalation Management in the UK

Escalation Management
Salary Trend

3-month moving average salary quoted in jobs citing Escalation Management.

Salary trend for Escalation Management in the UK

Escalation Management
Salary Histogram

Salary distribution for jobs citing Escalation Management over the 6 months to 28 April 2024.

Salary histogram for Escalation Management in the UK

Escalation Management
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Escalation Management within the UK over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +121 44 £55,000 +10.00% 15
UK excluding London +17 41 £55,000 -12.00% 11
Work from Home +105 27 £55,000 -18.52% 5
West Midlands +37 18 £75,000 - 2
Midlands +8 18 £75,000 +20.00% 2
North of England - 10 £35,000 - 3
South East +22 9 £29,000 -58.57% 1
North East - 7 £35,000 - 1
London +125 6 £82,500 +65.00% 5
Northern Ireland - 3 £57,500 -
North West - 3 £47,500 - 2
South West - 1 £32,500 - 1

Escalation Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (14.29%) Microsoft Exchange
2 6 (12.24%) Exchange Server 2000
3 1 (2.04%) SharePoint
Applications
1 5 (10.20%) Microsoft Office
2 3 (6.12%) MS Visio
Business Applications
1 17 (34.69%) SAP Oil and Gas
1 17 (34.69%) SAP S/4HANA
2 2 (4.08%) Dynamics CRM
3 1 (2.04%) Oracle EBS
3 1 (2.04%) SAP Business One
3 1 (2.04%) Visualfiles
Cloud Services
1 17 (34.69%) SaaS
2 13 (26.53%) Azure
3 11 (22.45%) Microsoft 365
4 3 (6.12%) Power Platform
Communications & Networking
1 6 (12.24%) Firewall
1 6 (12.24%) Wi-Fi
1 6 (12.24%) Wireless
2 5 (10.20%) Network Security
Database & Business Intelligence
1 3 (6.12%) Power BI
Development Applications
1 3 (6.12%) GCC
General
1 20 (40.82%) Social Skills
2 7 (14.29%) Games
3 5 (10.20%) Finance
4 4 (8.16%) Inclusion and Diversity
5 3 (6.12%) Documentation Skills
5 3 (6.12%) Legal
5 3 (6.12%) Retail
5 3 (6.12%) Telecoms
6 2 (4.08%) Digital Economy
7 1 (2.04%) Analytical Skills
7 1 (2.04%) Law
7 1 (2.04%) Manufacturing
Job Titles
1 13 (26.53%) Architect
1 13 (26.53%) Lead
2 12 (24.49%) Solutions Architect
3 11 (22.45%) Team Leader
4 6 (12.24%) 3rd Line Engineer
4 6 (12.24%) 3rd Line Support
4 6 (12.24%) 3rd Line Support Engineer
4 6 (12.24%) IT Engineer
4 6 (12.24%) IT Support
4 6 (12.24%) IT Support Engineer
4 6 (12.24%) Support Engineer
5 5 (10.20%) Service Desk Team Leader
5 5 (10.20%) Service Owner
6 3 (6.12%) 2nd/3rd Line Support
6 3 (6.12%) 2nd/3rd Line Support Engineer
6 3 (6.12%) Support Manager
6 3 (6.12%) Technical Manager
6 3 (6.12%) Technical Support
6 3 (6.12%) Technical Support Manager
7 2 (4.08%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 2 (4.08%) Middleware
2 1 (2.04%) Flash
Miscellaneous
1 12 (24.49%) Management Information System
2 8 (16.33%) Self-Motivation
3 6 (12.24%) Driving Licence
4 2 (4.08%) CMDB
4 2 (4.08%) Virtual Team
5 1 (2.04%) Blockchain
5 1 (2.04%) Blog
5 1 (2.04%) Data Centre
5 1 (2.04%) Data Structures
5 1 (2.04%) EMC VMAX
5 1 (2.04%) IoT
5 1 (2.04%) Onboarding
5 1 (2.04%) Product Ownership
Operating Systems
1 12 (24.49%) Windows
2 8 (16.33%) Windows 10
3 1 (2.04%) Apple iOS
3 1 (2.04%) Linux
3 1 (2.04%) Windows Server
Processes & Methodologies
1 24 (48.98%) Agile
2 22 (44.90%) ERP
3 19 (38.78%) Budget Management
3 19 (38.78%) ITIL
4 18 (36.73%) Resource Management
5 17 (34.69%) Continuous Delivery
5 17 (34.69%) Contract Negotiation
5 17 (34.69%) Release Management
5 17 (34.69%) Workshop Facilitation
6 15 (30.61%) Planning and Forecasting
7 13 (26.53%) Customer Service
8 11 (22.45%) Problem-Solving
8 11 (22.45%) Project Management
9 10 (20.41%) Problem Management
9 10 (20.41%) Service Delivery
10 9 (18.37%) Service Management
11 7 (14.29%) Continuous Improvement
11 7 (14.29%) CRM
11 7 (14.29%) ITSM
11 7 (14.29%) Migration
Qualifications
1 17 (34.69%) Degree
2 8 (16.33%) ITIL Foundation Certificate
3 3 (6.12%) ITIL Certification
4 1 (2.04%) Computer Science Degree
4 1 (2.04%) SC Cleared
4 1 (2.04%) Security Cleared
Quality Assurance & Compliance
1 27 (55.10%) SLA
2 2 (4.08%) Data Quality
3 1 (2.04%) GDPR
3 1 (2.04%) QA
System Software
1 7 (14.29%) Active Directory
Systems Management
1 7 (14.29%) Microsoft Intune
2 1 (2.04%) Avamar
2 1 (2.04%) EMC VPLEX
Vendors
1 22 (44.90%) Microsoft
2 20 (40.82%) SAP
3 12 (24.49%) Cisco
4 6 (12.24%) Draytek
5 4 (8.16%) Citrix
6 3 (6.12%) Ciena
6 3 (6.12%) ServiceNow
7 2 (4.08%) Cadence
8 1 (2.04%) Dell
8 1 (2.04%) EMC
8 1 (2.04%) iManage
8 1 (2.04%) Isilon
8 1 (2.04%) Oracle