Period
to 21 October 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Escalation Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Escalation Management over the 6 months to 21 October 2018 with a comparison to the same period in the previous 2 years.

Escalation Management
UK
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 999 1030 1018
Rank change year-on-year +31 -12 +162
Permanent jobs citing Escalation Management 153 169 214
As % of all permanent IT jobs advertised in the UK 0.094% 0.097% 0.11%
As % of the Processes & Methodologies category 0.10% 0.11% 0.12%
Number of salaries quoted 99 62 136
UK median annual salary £65,000 £45,000 £45,000
Median salary % change year-on-year +44.44% - -14.29%
10th Percentile £43,800 £25,000 £27,500
90th Percentile £87,500 £80,750 £60,000
UK excluding London median annual salary £65,000 £30,000 £45,000
% change year-on-year +116.67% -33.33% -10.00%

Escalation Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 148,908 159,518 173,686
As % of all permanent IT jobs advertised in the UK 91.04% 91.56% 90.90%
Number of salaries quoted 118,438 125,808 144,551
UK median annual salary £50,000 £50,000 £48,500
Median salary % change year-on-year - +3.09% +2.11%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £83,750 £80,000 £78,750
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

Escalation Management
Job Vacancy Trend

Job postings citing Escalation Management as a percentage of all IT jobs advertised.

Job vacancy trend for Escalation Management in the UK

Escalation Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Escalation Management.

Salary trend for Escalation Management in the UK

Escalation Management
Salary Histogram

The salary distribution of IT jobs citing Escalation Management over the 6 months to 21 October 2018.

Salary histogram for Escalation Management in the UK

Escalation Management
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Escalation Management within the UK over the 6 months to 21 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 127 £60,000 +33.33% 6
UK excluding London +62 108 £65,000 +116.67% 2
London -21 37 £70,000 +21.74% 4
South East +38 34 £65,000 -21.21% 2
Midlands +30 21 £50,000 +42.86%
Scotland - 19 £70,000 -
South West +7 18 £23,000 -23.33%
West Midlands +35 16 £55,000 +83.33%
North of England +39 11 £52,500 +75.00%
North West +5 6 £25,000 -16.67%
Yorkshire +31 5 £80,000 +220.00%
East of England +18 5 £47,500 -
East Midlands -4 5 £50,000 +25.00%

For the 6 months to 21 October 2018, IT jobs citing Escalation Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Escalation Management.

1 65 (42.48%) ITIL
2 60 (39.22%) SLA
3 53 (34.64%) Service Delivery
4 48 (31.37%) Project Management
5 46 (30.07%) Finance
6 44 (28.76%) Performance Management
7 39 (25.49%) Stakeholder Management
8 38 (24.84%) Contract Management
9 34 (22.22%) Agile Software Development
10 33 (21.57%) Statistics
10 33 (21.57%) Service Design
10 33 (21.57%) Service Delivery Management
10 33 (21.57%) Critical Success Factor
10 33 (21.57%) Problem-Solving
11 32 (20.92%) Mentoring
12 30 (19.61%) Microsoft PowerPoint
12 30 (19.61%) Microsoft Excel
13 29 (18.95%) Degree
14 27 (17.65%) Windows
15 26 (16.99%) Change Management
15 26 (16.99%) GDPR
16 25 (16.34%) Linux
16 25 (16.34%) Data Protection
16 25 (16.34%) ITIL V3
17 22 (14.38%) E-Commerce
18 21 (13.73%) CRM
18 21 (13.73%) SAP
19 20 (13.07%) IT Strategy
19 20 (13.07%) Coaching
19 20 (13.07%) Value Proposition

Escalation Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (3.92%) JBoss
1 6 (3.92%) WebLogic
2 3 (1.96%) SharePoint
3 2 (1.31%) Confluence
4 1 (0.65%) SAS
Applications
1 30 (19.61%) Microsoft Excel
1 30 (19.61%) Microsoft PowerPoint
2 5 (3.27%) Microsoft Office
Business Applications
1 6 (3.92%) SAP ERP
2 1 (0.65%) Eloqua
2 1 (0.65%) Sage CRM
Cloud Services
1 11 (7.19%) npm
2 10 (6.54%) Amazon AWS
3 9 (5.88%) Microsoft Azure
4 6 (3.92%) IaaS
5 4 (2.61%) Office 365
5 4 (2.61%) SaaS
6 1 (0.65%) Google Cloud Platform
Communications & Networking
1 12 (7.84%) Skype
2 11 (7.19%) SMS
3 9 (5.88%) Ethernet
4 8 (5.23%) LAN
4 8 (5.23%) MPLS
4 8 (5.23%) WAN
5 7 (4.58%) CTI
6 6 (3.92%) BIG-IP
6 6 (3.92%) Cisco ASA
7 5 (3.27%) Broadband
8 4 (2.61%) ADSL
9 3 (1.96%) VoIP
10 1 (0.65%) DNS
10 1 (0.65%) Firewall
10 1 (0.65%) Network Security
10 1 (0.65%) VPN
Database & Business Intelligence
1 11 (7.19%) SQL Server
2 9 (5.88%) Relational Database
3 2 (1.31%) Blockchain
Development Applications
1 11 (7.19%) Git (software)
1 11 (7.19%) NUnit
1 11 (7.19%) Subversion
1 11 (7.19%) webpack
2 7 (4.58%) Eclipse
3 2 (1.31%) JIRA
4 1 (0.65%) InstallShield
4 1 (0.65%) MSI
General
1 46 (30.07%) Finance
2 7 (4.58%) Back Office
2 7 (4.58%) Banking
3 6 (3.92%) Retail
4 5 (3.27%) Telecoms
5 3 (1.96%) Financial Institution
6 2 (1.31%) Advertising
6 2 (1.31%) Marketing
6 2 (1.31%) Retail Banking
7 1 (0.65%) German Language
Job Titles
1 46 (30.07%) Service Manager
2 39 (25.49%) Delivery Manager
3 21 (13.73%) Services Delivery Manager
4 20 (13.07%) Architect
5 19 (12.42%) Service Support Manager
5 19 (12.42%) Support Manager
6 18 (11.76%) Developer
7 17 (11.11%) Infrastructure Manager
7 17 (11.11%) Solutions Architect
8 16 (10.46%) SAP Architect
8 16 (10.46%) SAP Solutions Architect
9 15 (9.80%) Infrastructure Delivery Manager
10 11 (7.19%) .NET Software Developer
10 11 (7.19%) ASP.NET MVC Developer
10 11 (7.19%) C# .NET Developer
10 11 (7.19%) C# Software Developer
10 11 (7.19%) Lead .NET Developer
10 11 (7.19%) Lead C# Developer
10 11 (7.19%) Lead Developer
10 11 (7.19%) Lead Software Developer
Libraries, Frameworks & Software Standards
1 18 (11.76%) RESTful
1 18 (11.76%) Web Services
2 11 (7.19%) .NET
2 11 (7.19%) ASP.NET Web API
2 11 (7.19%) Flash
3 9 (5.88%) HTML
3 9 (5.88%) JSON
3 9 (5.88%) LDAP
3 9 (5.88%) Regular Expression
3 9 (5.88%) XML
4 6 (3.92%) Middleware
Miscellaneous
1 16 (10.46%) PMI
2 12 (7.84%) Analytical Skills
3 11 (7.19%) Greenfield Project
4 9 (5.88%) Computer Science
5 7 (4.58%) Client/Server
6 5 (3.27%) Self-Motivation
7 4 (2.61%) Data Centre
8 3 (1.96%) BYOD
9 2 (1.31%) Management Information System
9 2 (1.31%) Private Cloud
9 2 (1.31%) Social Media
9 2 (1.31%) User Experience
10 1 (0.65%) Freedom of Information
10 1 (0.65%) PDA
Operating Systems
1 27 (17.65%) Windows
2 25 (16.34%) Linux
3 15 (9.80%) Solaris
3 15 (9.80%) Unix
4 9 (5.88%) AIX
4 9 (5.88%) HPUX
4 9 (5.88%) Mac OS X
4 9 (5.88%) Red Hat Enterprise Linux
5 6 (3.92%) Windows Server
6 2 (1.31%) VMS
6 2 (1.31%) Windows 7
7 1 (0.65%) Windows 10
7 1 (0.65%) Windows 8
Processes & Methodologies
1 65 (42.48%) ITIL
2 53 (34.64%) Service Delivery
3 48 (31.37%) Project Management
4 44 (28.76%) Performance Management
5 39 (25.49%) Stakeholder Management
6 38 (24.84%) Contract Management
7 34 (22.22%) Agile Software Development
8 33 (21.57%) Critical Success Factor
8 33 (21.57%) Problem-Solving
8 33 (21.57%) Service Delivery Management
8 33 (21.57%) Service Design
8 33 (21.57%) Statistics
9 32 (20.92%) Mentoring
10 26 (16.99%) Change Management
11 25 (16.34%) Data Protection
11 25 (16.34%) ITIL V3
12 22 (14.38%) E-Commerce
13 21 (13.73%) CRM
14 20 (13.07%) Coaching
14 20 (13.07%) Value Proposition
Programming Languages
1 11 (7.19%) C#
1 11 (7.19%) TypeScript
2 9 (5.88%) Perl
2 9 (5.88%) Python
2 9 (5.88%) Shell Script
3 7 (4.58%) Java
3 7 (4.58%) JavaScript
4 6 (3.92%) SQL
5 3 (1.96%) C
5 3 (1.96%) C++
Qualifications
1 29 (18.95%) Degree
2 16 (10.46%) PMI Certification
3 11 (7.19%) ISEB
4 9 (5.88%) Computer Science Degree
5 5 (3.27%) SC Cleared
5 5 (3.27%) Security Cleared
6 3 (1.96%) ITIL Certification
7 2 (1.31%) Master's Degree
8 1 (0.65%) (ISC)2 CCSP
8 1 (0.65%) Cisco Certification
8 1 (0.65%) CISM
8 1 (0.65%) CISSP
8 1 (0.65%) ISACA
8 1 (0.65%) MCSE
8 1 (0.65%) Microsoft Certification
Quality Assurance & Compliance
1 60 (39.22%) SLA
2 26 (16.99%) GDPR
3 4 (2.61%) QA
4 1 (0.65%) COBIT
4 1 (0.65%) PMO
System Software
1 5 (3.27%) Active Directory
2 1 (0.65%) Microsoft App-V
2 1 (0.65%) XenApp
Systems Management
1 5 (3.27%) SCCM
Vendors
1 21 (13.73%) SAP
2 15 (9.80%) Cisco
3 14 (9.15%) Cadence
3 14 (9.15%) TOWER Software
4 12 (7.84%) CheckPoint
5 9 (5.88%) Splunk
6 8 (5.23%) Avaya
7 7 (4.58%) Cognizant
7 7 (4.58%) McAfee
7 7 (4.58%) Riverbed
8 6 (3.92%) Oracle
9 3 (1.96%) Red Hat
9 3 (1.96%) ServiceNow
10 2 (1.31%) Microsoft
11 1 (0.65%) Atlassian
11 1 (0.65%) BT
11 1 (0.65%) Draytek
11 1 (0.65%) Google
11 1 (0.65%) Novell
11 1 (0.65%) Sage