Period
to 23 May 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Escalation Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Escalation Management over the 6 months to 23 May 2019 with a comparison to the same period in the previous 2 years.

Escalation Management
UK
6 months to
23 May 2019
Same period 2018 Same period 2017
Rank 981 1041 1052
Rank change year-on-year +60 +11 +48
Permanent jobs citing Escalation Management 108 152 115
As % of all permanent IT jobs advertised in the UK 0.075% 0.088% 0.068%
As % of the Processes & Methodologies category 0.082% 0.096% 0.074%
Number of salaries quoted 59 101 84
UK median annual salary £62,500 £55,000 £37,500
Median salary % change year-on-year +13.64% +46.67% -24.24%
10th Percentile £36,156 £21,500 £27,500
90th Percentile £102,500 £80,000 £65,000
UK excluding London median annual salary £51,250 £47,500 £35,000
% change year-on-year +7.89% +35.71% -22.22%

Escalation Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 132,159 157,888 154,780
As % of all permanent IT jobs advertised in the UK 91.76% 91.87% 91.48%
Number of salaries quoted 103,299 127,202 126,944
UK median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% -
10th Percentile £30,000 £29,250 £27,750
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Escalation Management
Job Vacancy Trend

Job postings citing Escalation Management as a percentage of all IT jobs advertised.

Job vacancy trend for Escalation Management in the UK

Escalation Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Escalation Management.

Salary trend for Escalation Management in the UK

Escalation Management
Salary Histogram

The salary distribution of IT jobs citing Escalation Management over the 6 months to 23 May 2019.

Salary histogram for Escalation Management in the UK

Escalation Management
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Escalation Management within the UK over the 6 months to 23 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +64 101 £60,000 +9.09% 2
London +93 50 £60,000 -20.00% 1
UK excluding London +18 49 £51,250 +7.89% 1
Midlands +37 23 £50,000 +42.86%
South East +16 15 £67,500 +22.73%
West Midlands +25 14 £26,250 +5.00%
South West +12 10 £70,000 +204.35%
East Midlands +25 9 £50,000 +42.86%
East of England +78 1 £21,500 -

For the 6 months to 23 May 2019, IT jobs citing Escalation Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Escalation Management.

1 57 (52.78%) ITIL
2 51 (47.22%) SLA
3 44 (40.74%) Service Delivery
4 29 (26.85%) Data Protection
5 28 (25.93%) GDPR
5 28 (25.93%) Customer Requirements
6 27 (25.00%) Problem-Solving
6 27 (25.00%) Stakeholder Management
7 26 (24.07%) Contract Management
8 24 (22.22%) Finance
9 22 (20.37%) Microsoft
9 22 (20.37%) Windows
10 21 (19.44%) Knowledge Management
10 21 (19.44%) SCCM
11 20 (18.52%) Performance Management
11 20 (18.52%) Critical Success Factor
11 20 (18.52%) Statistics
11 20 (18.52%) Active Directory
11 20 (18.52%) Project Management
12 18 (16.67%) Incident Management
13 17 (15.74%) Risk Management
13 17 (15.74%) SC Cleared
13 17 (15.74%) Security Cleared
14 16 (14.81%) Windows 7
14 16 (14.81%) Amazon AWS
14 16 (14.81%) Time Management
14 16 (14.81%) Degree
14 16 (14.81%) Application Packaging
14 16 (14.81%) QA
14 16 (14.81%) Service Design

Escalation Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.56%) SharePoint
2 5 (4.63%) IIS
3 4 (3.70%) Confluence
4 1 (0.93%) Skype for Business
Applications
1 14 (12.96%) Microsoft Excel
2 12 (11.11%) Microsoft PowerPoint
3 4 (3.70%) MS Visio
Business Applications
1 1 (0.93%) SAP SD
Cloud Services
1 16 (14.81%) Amazon AWS
2 14 (12.96%) Microsoft Azure
3 11 (10.19%) Office 365
4 10 (9.26%) Google Cloud Platform
5 2 (1.85%) Azure Active Directory
5 2 (1.85%) Cloud Computing
Communications & Networking
1 10 (9.26%) Firewall
2 7 (6.48%) Wireless
3 6 (5.56%) Skype
4 4 (3.70%) Cisco Nexus
4 4 (3.70%) Cisco Wireless
4 4 (3.70%) DNS
4 4 (3.70%) NetScaler
5 3 (2.78%) VoIP
6 1 (0.93%) ADSL
6 1 (0.93%) DHCP
6 1 (0.93%) DSL
6 1 (0.93%) Ethernet
6 1 (0.93%) IP Telephony
6 1 (0.93%) ISDN
6 1 (0.93%) LAN
6 1 (0.93%) PBX
6 1 (0.93%) PSTN
6 1 (0.93%) WAN
Database & Business Intelligence
1 2 (1.85%) Big Data
Development Applications
1 16 (14.81%) InstallShield
1 16 (14.81%) MSI
2 4 (3.70%) JIRA
General
1 24 (22.22%) Finance
2 4 (3.70%) Banking
3 2 (1.85%) Front Office
4 1 (0.93%) Telecoms
Job Titles
1 31 (28.70%) Service Manager
2 15 (13.89%) Applications Specialist
2 15 (13.89%) Delivery Manager
3 13 (12.04%) Services Delivery Manager
3 13 (12.04%) Support Manager
4 12 (11.11%) Service Support Manager
5 10 (9.26%) Architect
6 8 (7.41%) SAP Manager
6 8 (7.41%) Technical Architect
7 7 (6.48%) Consultant
7 7 (6.48%) IT Manager
8 6 (5.56%) Customer Services Manager
8 6 (5.56%) SAP Delivery Manager
8 6 (5.56%) SAP Service Delivery Manager
8 6 (5.56%) Security Consultant
9 5 (4.63%) IT Support
9 5 (4.63%) Network Engineer
9 5 (4.63%) Senior Manager
10 4 (3.70%) Engineering Manager
10 4 (3.70%) Project Manager
Libraries, Frameworks & Software Standards
1 4 (3.70%) Web Services
2 3 (2.78%) .NET
3 2 (1.85%) Middleware
Miscellaneous
1 8 (7.41%) Data Centre
1 8 (7.41%) Social Media
2 6 (5.56%) Self-Motivation
3 5 (4.63%) Management Information System
4 4 (3.70%) Analytical Skills
4 4 (3.70%) Driving Licence
4 4 (3.70%) Enterprise Software
4 4 (3.70%) Public Cloud
5 2 (1.85%) BYOD
5 2 (1.85%) Equities
5 2 (1.85%) Foreign Exchange (FX)
5 2 (1.85%) PMI
6 1 (0.93%) AS400
6 1 (0.93%) iSeries
Operating Systems
1 22 (20.37%) Windows
2 16 (14.81%) Windows 7
3 15 (13.89%) Windows 8
4 2 (1.85%) Windows 10
5 1 (0.93%) Windows 2000
5 1 (0.93%) Windows Server
5 1 (0.93%) Windows XP
Processes & Methodologies
1 57 (52.78%) ITIL
2 44 (40.74%) Service Delivery
3 29 (26.85%) Data Protection
4 28 (25.93%) Customer Requirements
5 27 (25.00%) Problem-Solving
5 27 (25.00%) Stakeholder Management
6 26 (24.07%) Contract Management
7 21 (19.44%) Knowledge Management
8 20 (18.52%) Critical Success Factor
8 20 (18.52%) Performance Management
8 20 (18.52%) Project Management
8 20 (18.52%) Statistics
9 18 (16.67%) Incident Management
10 17 (15.74%) Risk Management
11 16 (14.81%) Agile Software Development
11 16 (14.81%) Application Packaging
11 16 (14.81%) Service Design
11 16 (14.81%) Time Management
12 15 (13.89%) Service Delivery Management
12 15 (13.89%) Service Management
Programming Languages
1 1 (0.93%) C
1 1 (0.93%) SQL
Qualifications
1 17 (15.74%) SC Cleared
1 17 (15.74%) Security Cleared
2 16 (14.81%) Degree
2 16 (14.81%) MCSE
2 16 (14.81%) Microsoft Certification
3 12 (11.11%) Cisco Certification
4 11 (10.19%) (ISC)2 CCSP
4 11 (10.19%) CISSP
5 8 (7.41%) CISM
5 8 (7.41%) ISACA
5 8 (7.41%) ISEB
6 4 (3.70%) IISP
7 2 (1.85%) PMI Certification
8 1 (0.93%) CCNA
8 1 (0.93%) CCNP
8 1 (0.93%) ITIL Certification
Quality Assurance & Compliance
1 51 (47.22%) SLA
2 28 (25.93%) GDPR
3 16 (14.81%) QA
4 8 (7.41%) COBIT
5 2 (1.85%) PMO
System Software
1 20 (18.52%) Active Directory
2 15 (13.89%) Microsoft App-V
2 15 (13.89%) XenApp
Systems Management
1 21 (19.44%) SCCM
2 4 (3.70%) SCOM
3 2 (1.85%) Microsoft Intune
Vendors
1 22 (20.37%) Microsoft
2 15 (13.89%) Novell
3 10 (9.26%) Cognizant
4 9 (8.33%) ServiceNow
5 8 (7.41%) Cadence
5 8 (7.41%) SAP
6 6 (5.56%) Citrix
7 5 (4.63%) Cisco
7 5 (4.63%) IBM
7 5 (4.63%) Palo Alto
8 4 (3.70%) Google
8 4 (3.70%) Oracle
8 4 (3.70%) VMware
9 3 (2.78%) Salesforce.com
10 2 (1.85%) Bloomberg
10 2 (1.85%) FactSet
10 2 (1.85%) Reuters
11 1 (0.93%) Juniper
11 1 (0.93%) Meraki
11 1 (0.93%) Panasonic