Period
to 11 December 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Escalation Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Escalation Management over the 6 months to 11 December 2018 with a comparison to the same period in the previous 2 years.

Escalation Management
UK
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 1002 1043 1030
Rank change year-on-year +41 -13 +136
Permanent jobs citing Escalation Management 131 161 198
As % of all permanent IT jobs advertised in the UK 0.082% 0.090% 0.11%
As % of the Processes & Methodologies category 0.090% 0.098% 0.12%
Number of salaries quoted 79 59 127
UK median annual salary £66,500 £45,000 £42,500
Median salary % change year-on-year +47.78% +5.88% -14.57%
10th Percentile £49,750 £25,000 £27,500
90th Percentile £96,000 £88,750 £60,000
UK excluding London median annual salary £66,500 £34,878 £37,626
% change year-on-year +90.66% -7.30% -23.99%

Escalation Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 146,225 165,096 168,704
As % of all permanent IT jobs advertised in the UK 91.56% 91.88% 91.26%
Number of salaries quoted 115,831 131,154 139,968
UK median annual salary £52,500 £50,000 £48,000
Median salary % change year-on-year +5.00% +4.17% +1.05%
10th Percentile £29,650 £28,250 £27,500
90th Percentile £85,000 £80,000 £78,750
UK excluding London median annual salary £45,000 £43,500 £42,500
% change year-on-year +3.45% +2.35% -

Escalation Management
Job Vacancy Trend

Job postings citing Escalation Management as a percentage of all IT jobs advertised.

Job vacancy trend for Escalation Management in the UK

Escalation Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Escalation Management.

Salary trend for Escalation Management in the UK

Escalation Management
Salary Histogram

The salary distribution of IT jobs citing Escalation Management over the 6 months to 11 December 2018.

Salary histogram for Escalation Management in the UK

Escalation Management
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Escalation Management within the UK over the 6 months to 11 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 99 £57,500 +27.78% 3
UK excluding London +62 94 £66,500 +90.66% 3
London +15 28 £57,500 -
South East +31 26 £65,000 +18.18% 1
Scotland - 23 £70,000 -
South West +23 19 £49,500 +115.22%
Midlands +36 17 £42,000 +20.00% 2
West Midlands +21 14 £55,000 -
North of England +16 6 £52,500 +75.00%
North West +3 4 £25,000 -16.67%
East of England +25 3 - -
East Midlands +18 3 £34,000 -2.86% 2
Yorkshire +27 2 £80,000 +220.00%

For the 6 months to 11 December 2018, IT jobs citing Escalation Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Escalation Management.

1 70 (53.44%) SLA
2 67 (51.15%) ITIL
3 61 (46.56%) Service Delivery
4 46 (35.11%) Finance
5 41 (31.30%) Performance Management
5 41 (31.30%) Contract Management
6 38 (29.01%) Stakeholder Management
7 34 (25.95%) Statistics
7 34 (25.95%) Service Delivery Management
7 34 (25.95%) Critical Success Factor
8 32 (24.43%) GDPR
9 31 (23.66%) Microsoft PowerPoint
9 31 (23.66%) Data Protection
9 31 (23.66%) Microsoft Excel
10 28 (21.37%) CRM
10 28 (21.37%) SAP
11 27 (20.61%) Service Design
12 26 (19.85%) Project Management
13 25 (19.08%) Agile Software Development
14 24 (18.32%) IT Strategy
14 24 (18.32%) Mentoring
15 23 (17.56%) Value Proposition
16 22 (16.79%) E-Commerce
17 19 (14.50%) ITIL V3
17 19 (14.50%) Service Management
17 19 (14.50%) ITSM
18 15 (11.45%) Technical Debt
18 15 (11.45%) Problem-Solving
19 14 (10.69%) Coaching
19 14 (10.69%) Analytical Skills

Escalation Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.29%) Confluence
2 2 (1.53%) Apache
2 2 (1.53%) Apache Spark
2 2 (1.53%) JBoss
2 2 (1.53%) SharePoint
2 2 (1.53%) WebLogic
3 1 (0.76%) Exchange Server 2010
3 1 (0.76%) MS Exchange
3 1 (0.76%) SAS
Applications
1 31 (23.66%) Microsoft Excel
1 31 (23.66%) Microsoft PowerPoint
Business Applications
1 7 (5.34%) SAP ERP
2 1 (0.76%) Eloqua
2 1 (0.76%) Sage CRM
Cloud Services
1 8 (6.11%) Amazon AWS
2 7 (5.34%) npm
3 6 (4.58%) Microsoft Azure
4 5 (3.82%) Office 365
5 2 (1.53%) Azure Active Directory
5 2 (1.53%) Google Cloud Platform
5 2 (1.53%) IaaS
5 2 (1.53%) SaaS
Communications & Networking
1 11 (8.40%) SMS
2 10 (7.63%) Skype
3 5 (3.82%) Ethernet
4 4 (3.05%) CTI
4 4 (3.05%) LAN
4 4 (3.05%) MPLS
4 4 (3.05%) WAN
5 2 (1.53%) ADSL
5 2 (1.53%) BIG-IP
5 2 (1.53%) Broadband
5 2 (1.53%) Cisco ASA
5 2 (1.53%) DNS
5 2 (1.53%) Firewall
5 2 (1.53%) VoIP
6 1 (0.76%) Network Security
6 1 (0.76%) VPN
Database & Business Intelligence
1 7 (5.34%) SQL Server
2 4 (3.05%) Blockchain
3 2 (1.53%) Big Data
3 2 (1.53%) Data Warehouse
3 2 (1.53%) Hadoop
3 2 (1.53%) Pentaho
3 2 (1.53%) Yellowfin
Development Applications
1 7 (5.34%) Git (software)
1 7 (5.34%) NUnit
1 7 (5.34%) Subversion
1 7 (5.34%) webpack
2 6 (4.58%) Eclipse
3 3 (2.29%) JIRA
4 1 (0.76%) InstallShield
4 1 (0.76%) MSI
General
1 46 (35.11%) Finance
2 8 (6.11%) Banking
3 5 (3.82%) Financial Institution
4 4 (3.05%) Back Office
4 4 (3.05%) Retail Banking
5 3 (2.29%) Telecoms
6 2 (1.53%) Advertising
7 1 (0.76%) Marketing
7 1 (0.76%) Retail
Job Titles
1 54 (41.22%) Service Manager
2 30 (22.90%) Delivery Manager
3 27 (20.61%) Architect
4 22 (16.79%) Solutions Architect
4 22 (16.79%) Support Manager
5 21 (16.03%) SAP Architect
5 21 (16.03%) SAP Solutions Architect
5 21 (16.03%) Service Support Manager
5 21 (16.03%) Services Delivery Manager
6 13 (9.92%) Developer
7 8 (6.11%) Infrastructure Manager
7 8 (6.11%) IT Manager
8 7 (5.34%) .NET Developer
8 7 (5.34%) C# Developer
8 7 (5.34%) C# Software Developer
8 7 (5.34%) Lead .NET Developer
8 7 (5.34%) Lead C# Developer
8 7 (5.34%) Lead Developer
8 7 (5.34%) Lead Software Developer
8 7 (5.34%) Software Developer
Libraries, Frameworks & Software Standards
1 13 (9.92%) RESTful
1 13 (9.92%) Web Services
2 11 (8.40%) Flash
3 7 (5.34%) .NET
3 7 (5.34%) ASP.NET Web API
4 2 (1.53%) Kafka
4 2 (1.53%) Middleware
Miscellaneous
1 14 (10.69%) Analytical Skills
2 8 (6.11%) PMI
3 7 (5.34%) Greenfield Project
4 6 (4.58%) Client/Server
5 4 (3.05%) Data Centre
6 3 (2.29%) Self-Motivation
7 2 (1.53%) BYOD
7 2 (1.53%) User Experience
8 1 (0.76%) Freedom of Information
8 1 (0.76%) Management Information System
8 1 (0.76%) PDA
8 1 (0.76%) Private Cloud
Operating Systems
1 13 (9.92%) Windows
2 9 (6.87%) Linux
3 3 (2.29%) Red Hat Enterprise Linux
4 2 (1.53%) Solaris
4 2 (1.53%) Unix
4 2 (1.53%) Windows 7
4 2 (1.53%) Windows Server
5 1 (0.76%) Windows 10
5 1 (0.76%) Windows 8
Processes & Methodologies
1 67 (51.15%) ITIL
2 61 (46.56%) Service Delivery
3 41 (31.30%) Contract Management
3 41 (31.30%) Performance Management
4 38 (29.01%) Stakeholder Management
5 34 (25.95%) Critical Success Factor
5 34 (25.95%) Service Delivery Management
5 34 (25.95%) Statistics
6 31 (23.66%) Data Protection
7 28 (21.37%) CRM
8 27 (20.61%) Service Design
9 26 (19.85%) Project Management
10 25 (19.08%) Agile Software Development
11 24 (18.32%) IT Strategy
11 24 (18.32%) Mentoring
12 23 (17.56%) Value Proposition
13 22 (16.79%) E-Commerce
14 19 (14.50%) ITIL V3
14 19 (14.50%) ITSM
14 19 (14.50%) Service Management
Programming Languages
1 7 (5.34%) C#
1 7 (5.34%) TypeScript
2 6 (4.58%) Java
2 6 (4.58%) JavaScript
3 2 (1.53%) SQL
4 1 (0.76%) C
4 1 (0.76%) C++
Qualifications
1 13 (9.92%) Degree
2 11 (8.40%) ISEB
3 8 (6.11%) PMI Certification
3 8 (6.11%) SC Cleared
3 8 (6.11%) Security Cleared
4 6 (4.58%) ITIL Certification
5 2 (1.53%) Master's Degree
6 1 (0.76%) MCSE
6 1 (0.76%) Microsoft Certification
Quality Assurance & Compliance
1 70 (53.44%) SLA
2 32 (24.43%) GDPR
3 3 (2.29%) QA
4 1 (0.76%) PMO
System Software
1 7 (5.34%) Active Directory
2 1 (0.76%) Microsoft App-V
2 1 (0.76%) XenApp
Systems Management
1 6 (4.58%) SCCM
2 2 (1.53%) Microsoft Intune
Vendors
1 28 (21.37%) SAP
2 14 (10.69%) Cadence
3 7 (5.34%) Cisco
4 6 (4.58%) Cognizant
4 6 (4.58%) TOWER Software
5 5 (3.82%) CheckPoint
6 4 (3.05%) Avaya
6 4 (3.05%) McAfee
6 4 (3.05%) Microsoft
6 4 (3.05%) Riverbed
7 3 (2.29%) ServiceNow
8 2 (1.53%) Cloudera
8 2 (1.53%) Google
8 2 (1.53%) Hortonworks
8 2 (1.53%) Informatica
8 2 (1.53%) MicroStrategy
8 2 (1.53%) Oracle
8 2 (1.53%) Talend
9 1 (0.76%) Atlassian
9 1 (0.76%) Draytek