701 to 725 of 2,493 Customer Service Jobs in England

and motivate a team of offshore support engineers and drive operational excellence through continuous improvement. In this role, you'll will ensure reliability, procedural integrity and efficiencies driving continual service improvement culture across support function withing Digital IT. You will work closely with development/engineering teams, product owners, and project managers to continually drive improvement, digital services reliability … Proactive participation and input onto management of external/offshore IT support teams (workload, prioritisation, influence over ways of working etc.). Utilise existing monitoring to track performance and service reliability, analyse trends. Working with various stakeholders to improve our monitoring and alerting capabilities. Act as the key contact for escalations to and from support function, handling escalations from … business (including Auditors and Finance), external partners, and IT stakeholders. Regularly using the service management tool and the provider portals to gather information, contribute and expedite queries/issues raised by business units, perform trend analysis. Lead and report on Major Incidents and Problem investigation, collaborating and actively contributing to root cause analysis and resolution. Managing all operational issues More ❯

ICT Service Support Engineer Salary - £29,093 - £32,654 (Grade 5) Hours - 37 hours per week Contract type - Fixed Term 24 Months Full UK Driving License Required Workstyle - on location The City of Wolverhampton Council is seeking to strengthen its ICT service by recruiting a Service Support Engineer to join our dynamic and forward-thinking team. This … support team that thinks out of the box. Our aim is to provide exceptional services, including advice, support, and implementing solutions for various customers in an enterprise environment. The Service Support Engineer will be part of a professional, friendly, and energetic team. You will have the ability to champion a culture of change and improvement, providing 1st and 2nd … line ICT support to 4,500 customers, including maintaining and supporting equipment, software, and services. You must have excellent customer service and communication skills, with the ability to relay technical information to diverse audiences. Recent experience in an ICT support environment delivering 1st and 2nd line support in an enterprise setting is essential and can be demonstrated through More ❯

both tactical and strategic solutions. Main duties and responsibilities • Provide end-user IT assistance on all core desktop applications and technologies. • Provide support and feedback to the IT Trainers, Service Delivery Manager and Head of IT Operations. • Although predominantly a 1st and 2nd line support role, as well as being the 'person on the ground', you may also be … IT facilities are well maintained. • Ensure all procedures are followed and audits completed and documented. • Suggest improvements and bring innovative ideas to the team. • Escalate problems to your fellow Service Desk Analysts and the Service Delivery Manager, where applicable. Communication & organisation • Excellent written and verbal communication skills. • Proven ability to multi-task and prioritise tickets and balance this … Directory. o Dell Laptops. o Autopilot. o Mimecast. o Windows Defender. o MS Surface Hubs. o Networking- basic understanding of LAN/WAN, DHCP/DN. Personal: o Excellent customer service skills with a strong desire to help people. o A keen eye with attention to detail. o Self-motivation essential as will involve hybrid working. Desirable • Knowledge More ❯

Here at Optum, we are excited to share that we are currently looking for a 1st Line Support Analyst ?to come and join our customer-driven, diligent, and collaborative team on a permanent basis. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care services. Our customers and … for-profit organisations, and specialist services. We are committed to developing the next generation of healthcare technology that will truly make a difference What youll do Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support patient care across the UK by professionally diagnosing and resolving issues within our … bespoke hardware and software products. This is the perfect opportunity if you are looking to break into the technology industry and join a collaborative service support team. This doesnt mean we need you to have extensive technology support experience; we can teach you that, but the roles will see you have a more technical focus and will provide you More ❯

strong technical skills in all aspects of IT support. Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D, & SCCM). An exceptional level of customer service and confidentiality. Due to the varied nature of the role, it may be subject to enhanced referencing or vetting. Ever dreamt of working within a multinational media … to complex diagnostics, fault resolution, and project work. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically, and principally, with a strong sense of customer service-leaving each ticket not only resolved but with a smile on the user's face-a job well done! Be part of us Hemmersbach provides IT infrastructure More ❯

center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC) is accountable for all local maintenance, repairs, upgrades and expansion activities and customer services … activities within the sites. The Manager Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site … other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range of tasks such as corrective and preventive maintenance, cross/disconnects, Remote Hands services More ❯

center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC) is accountable for all local maintenance, repairs, upgrades and expansion activities and customer services … activities within the sites. The Manager Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site … other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range of tasks such as corrective and preventive maintenance, cross/disconnects, Remote Hands services More ❯

This is an exciting opportunity to join Burton Security, a small but ambitious and successful company specialising in the manufacture, distribution, installation and aftersales service of physical security solutions. Due to rapid sales growth, we are looking for positive, enthusiastic individuals to join their friendly service team, helping customers and scheduling engineers. In addition to a good basic … pay schemes after a qualifying period. The primary role will be liaising with customers, dealing with ATM recoveries and upgrades, processing orders and coordinating field engineers to attend reactive service jobs for our key customers across the UK. Daily duties will include: Providing 1 st line service support to customers. Processing sales orders. Log, triage, and assign jobs … to service engineers based on urgency, location, and availability. Ensuring we meet service level agreements in place with our key customers. Liaising with technical support and our lead engineers. Liaising with our fabrication department to organise product upgrades. Inputting service call data onto our system and tracking the progress. Producing quotations for requested works and invoicing for More ❯

Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you! Role Speaking to our customers to deliver a structured solution with confidence. Demonstrate and … deliver exceptional problem solving and trouble shooting skills. Ability to ask the right questions to gain an understanding of the customer's business. Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think on your feet and quickly research to find an answer for the customer query. Training Potential permanent position upon successful completion of the apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE Working Week Monday - Friday Hours to be confirmed Hybrid Working Expected Duration 1 Year Positions Available 10 Closing Date Monday, 1st September 2025 Start Date Monday, 6th October 2025 Desired Skills Communication skills IT skills More ❯

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you’ll be doing Leading and developing a speech reporting team in the UK, ensuring MI is … desired outcomes from stakeholders from requirements gathering, solution design and deployment. Building strong stakeholder working relationships internally and with external suppliers and vendors. Analysing data to identify trends, patterns, customer needs and insights that can inform strategic decisions Supporting the delivery of the Enterprise MI, Planning, and Insights strategy. What we’re looking for Strong knowledge of speech MI More ❯

wide transformation programme to modernise ways of working - Preparing the business to absorb changes, helping teams to understand the benefits and minimise impact to BAU - Supporting on the new customer journey, moving the customer service team away from the administration side and becoming more advisory for business efficiency - Currently at build phase of the new customer self-service portal - Working on the full end-to-end change from communication and engagement through to team training, go live and post go live support Key Skills for the Change Manager: - Experience with full end-to-end change management - Previous experience working on multiple workstreams - Change management experience on a digital or process automation project - Clear and More ❯

wide transformation programme to modernise ways of working- Preparing the business to absorb changes, helping teams to understand the benefits and minimise impact to BAU- Supporting on the new customer journey, moving the customer service team away from the administration side and becoming more advisory for business efficiency- Currently at build phase of the new customer self-service portal- Working on the full end-to-end change from communication and engagement through to team training, go live and post go live support Key Skills for the Change Manager: - Experience with full end-to-end change management - Previous experience working on multiple workstreams - Change management experience on a digital or process automation project - Clear and More ❯

Clinical Director of Programming and Quality, the Data Analyst works collaboratively with the Operations and Management team to support operational and strategic decision-making and planning to maximize client service and meet accountabilities required by funders. The incumbent is responsible for the provision of data utilization and decision support analysis, monthly and quarterly reporting, management of data quality, administration … the Agency's ability to achieve identified strategic objectives. Key Responsibilities: Provides Data Utilization and Decision Support Analysis: Analyzes and compiles data from a variety of sources within the customer agency clinical database into meaningful information to support informed, evidence-based, operational, and strategic decisions. Prepares monthly service data reporting for quarterly report submissions to funders. Prepares CAPS … service targets with customer clinical management for annual submission to funders. Liaises with the client database system developers to recommend design improvements and resolve data integrity issues, ensuring the system is meeting the needs of the Agency. Coordinates with Client Services Leadership Team to ensure accurate completion of the Ontario Common Assessment of Need (OCAN). Supports the More ❯

About the Role As a Customer Delivery Associate, you'll be the first point of contact for client queries, taking ownership of inquiries, requests, and issues from start to resolution. You'll work closely with internal teams to ensure timely and effective solutions, while also contributing to service improvement initiatives and ensuring the highest levels of client satisfaction. … Key Responsibilities Customer Support (50%) Manage a shared inbox for client inquiries and requests Coordinate responses and solutions with internal teams Handle escalations and arrange renewal meetings Maintain detailed client records Data & Reporting (25%) Compile reports, metrics, and graphical data Track service levels, financial, and resource metrics Maintain accurate client documentation Reports (15%) Attend remote service reviews … and create client reports Monitor and report on SLAs Promote best practices in service management Continuous Improvement (10%) Identify areas to enhance client experience and internal processes Collaborate on improvement initiatives Participate in ongoing training and development Ideal Candidate Profile 1-2 years in customer service or sales (preferably in IT) Proficiency in Microsoft Office Suite Excellent More ❯

Job Title: Service Desk Engineer Location: Maidenhead Salary: £28,000 per annum Type: Full-time Permanent We're hiring on behalf of an expanding Managed Service Provider (MSP) based in Maidenhead that is looking for a Service Desk Engineer to join their dynamic team. Key Responsibilities: Provide 1st & 2nd line IT support via phone, email, and remote … the delivery of IT projects , both remotely and onsite Diagnose and troubleshoot issues with Windows, Microsoft 365, and networking Manage system builds, deployments , and routine maintenance Deliver excellent client service by understanding needs and resolving issues promptly About You: 2+ years' experience in IT support, ideally within an MSP environment Full driving licence (site visits required) Strong customer service and communication skills Able to prioritise workloads and solve technical problems independently Working knowledge of: Active Directory, Windows Server (2012+), Windows 10+ Microsoft 365 and Office administration Intune and Entra (formerly Azure AD) Networking: DNS, DHCP, routers, switches, email configuration System builds, deployments, and maintenance best practices More ❯

and omnichannel drivers. Lifecycle Program Optimisation: Assist in optimising the CRM Lifecycle program by collaborating with CDP teams on testing and implementation across multiple channels, ensuring continuous improvement in customer engagement and conversion, hence, achieving CRM KPIs. Personalisation & Segmentation: Support the creation of personalised content and accurate customer segmentation. Work closely with the Global Data team and CRM … Campaign Manager to identify customer cohorts using CDP to drive customer lifetime value, repeat purchases, and engagement. CRM Communication Development: Build and schedule Trigger, BAU and launch campaign emails and SMS in ESPs. Implement segmentation, personalisation, A/B testing, and quality assurance to optimise email performance. Database Acquisition Initiatives: Proactively support, propose, and manage database acquisition initiatives … across all EMEA regions, driving continuous growth in customer engagement and expanding the CRM database. Campaign Planning and Execution: Work with CRM Campaign Manager on the planning and execution of CDP-driven campaigns, ensuring alignment with communication cadence and briefing processes. Campaign Performance Analysis: Monitor, analyse, and report on the performance of all campaigns, focusing on activation, personalisation, localisation More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure … operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics More ❯

1st line support engineer, IT Support, Service DeskPermBristolHybrid£25-29k Our client, a leading and expanding IT MSP located in the Bristol area, and a Microsoft cloud service provider, is looking to hire a 1st line support engineer The successful candidate will offer outsourced, 1st line IT support (Service desk), security, hybrid cloud as well as … modern workspace. Responsibilities: 1st line tech support via phone, email, remote and deskside. Strong customer service experience Troubleshoot & resolve hardware, software and network issues to provide resolutions. Escalate complex issues to the 2/3 tier support or to the relevant supplier. Maintain records of customer interactions in the ticketing system. Ensuring high levels of customer satisfaction through timely & effective problem resolution. Skills and experience required (not all essential): Office 365 Intune Windows Active directory Previous experience in an IT support/Service Desk/1st line support role Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome More ❯

Our client a public sector Constabulary are looking for an ICT Core Systems Service Manager to join on a permanent bases. Purpose of the role: Act as the Single Point of Contact (SPOC) and a decision maker for Records Management System (RMS), and they will lead the User Group. This pivotal role will ensure only one method to change … interfaces, while maintaining alignment with forces, especially those involved in the South West Collaboration. To prioritised development and work with stakeholders to maximise development opportunities. To support the RMS service team to rectify issues by problem solving at a local level, support improvements in functionality to meet local and Authorised Professional Practice (APP) objectives and support policing activity. Key … results. Identifies and reports issues and risks associated with own work. Qualifications: Desirable to have working knowledge in RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Excellent communication, problem solving Stakeholder/Customer Engagement and customer service Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection awareness More ❯

with standard benefits) Primary office location: 28 Hanbury Street, London, E1 6QR What You'll Do: Technical Operations & Monitoring Coordinate and execute all technical aspects of live transmissions, including service check-in, configuration validation, active monitoring, and check-out procedures. Perform continuous, expert-level monitoring and proactive management across network, video, and system domains, including: Network: Monitor the Cingularity … core video encoders (Mediakind, Appear, NetInsight MSR). Systems: Monitor server and OS health (Linux, Windows) via Zabbix and Grafana. Respond to system alerts and troubleshoot as needed. • Provide customer support via phone, email, and talkback, addressing service issues and collaborating with partners and suppliers. • Proactively identify and resolve issues to prevent service impact. • Complete provisioning of … new services, including occasional-use services. Incident Management & Resolution: Resolve service issues impacting the contract, from investigation to resolution, minimizing impact. Log, analyze, and report incidents, including root cause analysis. Participate in post-incident reviews to improve processes. Help develop incident management and disaster recovery plans. Process, Documentation & Improvement: Review and document TOC workflows and procedures, especially technology-specific More ❯

Security Service Engineer £40K - £45K + company van 26 Days Holiday Covering London and the surrounding areas 25 days holiday plus bank holidays Private medical scheme Are you a Security Service Engineer looking to take the next step in your career with one of the leading companies in the built environment? My client is looking for an experienced … and competent Security Systems Service Engineer. You will be servicing security systems, i.e., Intruder Alarms, CCTV & Access Control Systems, to the relevant industry standards, using your exceptional technical industry knowledge. Experience with IP-based networks and security systems. Responsibilities: Planned annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete work reports … and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. Skills & experience: Experience within the Electronic Security industry. Experience with IP-based networks and security systems. Full UK driving license. Ability to lift and climb ladders. Experience working in a customer-facing environment. Problem-solving skills. Customer More ❯

of IP Firewalls, IP Load balancers and IP Multicast Strong working knowledge and experience with: TCP/IP, Cisco IOS, Cisco NXOS, IOS-XR, Juniper JUNIOS, LAN/WAN, Service Provider/Extranet networks, Ethernet switching, including VPC/VSS, BGP, EIGRP, SNMP, L2/L3VPN, MPLS, QoS, Traffic Engineering, Network Service Orchestration and IPSE Experience with NFV … Service orchestration (NSO) and programmable networks Experience with service automation and network transformation. Excellent written and presentation skills, evident customer service bias and strong attention to detail Excellent interpersonal skills and outstanding problem-solving ability Task and results oriented, lead multiple streams of contending work concurrently and maintain a focus on results while thinking like a … customer Experience with developing standards and network testing, software and hardware certification and qualification, writing test plans and producing network test reports. Experience as a network design engineer with hands-on Cisco IP Routing/Switching design and implementation in a service provider environment. Knowledge around JIRA (epic, story, task tracking, scrums-based delivery), Confluence and Gitlab tooling More ❯

it will be one of the most forward looking, effective and financially sustainable Councils in the country. ECC will be a leading-edge digital council that drives excellent customer service with transformation at the heart of service excellence. The Product and Delivery team will provide product leadership and direction for essex.gov.uk. They will develop a bold product … Evidence of continual professional development to keep pace with technical and business change that meet defined SFIA V7 competencies Organisational Behaviours/Professional Competence • Implementing changes and continually evaluating service to improve the area of work, while maintaining the highest possible levels of service quality are continually delivered • Working collaboratively within and across functions to and thinking commercially … support the delivery of best possible outcomes for our customers on a financially sustainable basis. • Deliver exemplar customer interactions to individuals and communities which support strong relationships and a reputation for achieving outcomes and resolving issues. • Roles at this level will be focused on delivering results in a specific functional area. They will hold expertise on the application of More ❯

extra wellness day! A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford/Hybrid Working (a mix of office and home working) Work type: Permanent. 37 hours per week … Monday Friday between the working window of 8:00am-6:00pm. We have an exciting opportunity for a Digital Product Manager Conservational AI to join the Customer Experience function at Yorkshire Water. What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the … that achieves valuable outcomes linked to company goals. This includes working cross-functionally with your squad and business stakeholders to create and execute a digital product strategy that improves customer satisfaction and reduces the need to contact. Youll understand the value the squad are generating and be focussed on hitting goals making sure the team are highly engaged. Working More ❯

Enterprise Security Service Engineer London Salary: Up to £45,000 + Company Car + Full Benefits Package Location: London (Field-Based Greater London & Surrounding Areas) Are you an experienced Security Service Engineer with a strong background in IP CCTV systems ? We are seeking a professional, technically skilled Enterprise Security Service Engineer to join our expanding team, supporting … a primary focus on IP CCTV platforms . You'll be working on industry-leading technologies, supporting critical infrastructure and enterprise-grade systems at prestigious client sites. Key Responsibilities: Service, repair, and maintain advanced IP CCTV systems (predominantly network-based platforms) Work with Access Control and Intruder Alarms as part of integrated solutions Diagnose faults and carry out preventative … maintenance on enterprise-level security systems Ensure systems are fully operational, compliant, and optimised for client needs Deliver exceptional customer service and maintain high client satisfaction Complete service reports, asset documentation, and maintenance logs accurately Essential Skills and Experience: Proven experience servicing and maintaining IP CCTV systems (e.g., Genetec, Milestone, Avigilon, Axis) Strong networking knowledge: IP addressing More ❯