architectures. Skilled in managing P1/P2 incidents , business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. Proactive Monitoring : Hands-on experience with tools like Dynatrace , Azure Application Insights , or similar platforms. Ability to use monitoring data More ❯
tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available More ❯
complex technical issues in language suitable for business stakeholders Passion for customer service, understands the value of delivering quality service to users Desirable skills ITIL Service Management Certification or equivalent Experience of working with outsources, offshore, 3rd party services Basic understanding of application design and application security concepts Experience of More ❯
Stonehouse, Gloucestershire, South West, United Kingdom
Allan Webb
a team environment and collaborate with colleagues Desirable - Previous experience in IT support or a customer service role - IT-related certification (e.g., CompTIA A+, ITIL Foundation) - Relevant IT degree or equivalent experience Other organisations may call this role IT Helpdesk Technician, 1st Line Support Technician, Technical Support Engineer, or Service More ❯
a managerial role is essential. Technical Expertise: In-depth knowledge of the Microsoft tech stack, including cloud services, networking, and virtualisation technologies. Familiarity with ITIL frameworks and best practices in service management. Leadership Qualities: Proven ability to lead diverse teams effectively, providing mentorship and guidance while fostering a culture of More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Pulse Recruit
a managerial role is essential. Technical Expertise: In-depth knowledge of the Microsoft tech stack, including cloud services, networking, and virtualisation technologies. Familiarity with ITIL frameworks and best practices in service management. Leadership Qualities: Proven ability to lead diverse teams effectively, providing mentorship and guidance while fostering a culture of More ❯
V virtualization and PowerShell automation Familiarity with ITSM platforms (ServiceNow/Jira/Slack) Windows/macOS administration and networking Scripting (Python/PowerShell) ITIL certification (preferred) Strong problem-solving and cross-functional collaboration skills Fluent in English; other EU languages preferred Bonus Qualifications: Experience with cloud platforms (AWS/ More ❯
V virtualization and PowerShell automation Familiarity with ITSM platforms (ServiceNow/Jira/Slack) Windows/macOS administration and networking Scripting (Python/PowerShell) ITIL certification (preferred) Strong problem-solving and cross-functional collaboration skills Fluent in English; other EU languages preferred Bonus Qualifications: Experience with cloud platforms (AWS/ More ❯
simultaneously Be flexible in their approach to travel and projects undertaken Be driven to learn new tech and self-improve A strong understanding of ITIL best practice and frameworks Technical Skills - Essential Microsoft Windows Strong working knowledge of Windows Server Environments DNS and DHCP Deep working knowledge of Active Directory More ❯
Peterborough, Cambridgeshire, United Kingdom Hybrid / WFH Options
Leidos
communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of helpdesk based ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. Location: Huntingdon, Cambridgeshire Clearance Requirements: You must be eligible for UK DV Security Clearance. Are you ready to More ❯
security assessments, penetration tests, vulnerability scans, and assess organization cybersecurity maturity Complying with frameworks and regulations such as COBIT, NIST (800-53, cybersecurity), ISO, ITIL, PCI, GLBA, GDPR, HIPAA, and other data privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while More ❯
Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯
Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯
Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom
Version 1
Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯
Optional Skills Azure (AD, IaaS, PaaS) Microsoft Dynamics (2012AX or D365) Office365 administration Experience with Octopus Deploy or similar deployment tools Knowledge of ITIL practices and certification Interested? Apply Now! 📧 Send your resume to: sowmya@us3consulting.nl 🔁 Not a fit for you? Share this with someone in your network who might More ❯
Experience of working in a Service Desk environment (2nd - 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution More ❯
prioritise multiple tasks effectively in a fast-paced environment. A commitment to providing excellent customer service and support. Desirable Skills: IT certifications such as ITIL Foundation, CompTIA A+, or equivalent. Experience with remote desktop support tools (e.g., TeamViewer, Remote Desktop, SimpleHelp). Knowledge of IT security practices and security frameworks. More ❯
analysis, and visualisation tools, such as Snowflake, Azure Synapse, Power Platform, Cognos, SAS, and Qlik, are highly valued. Relevant certifications, such as CISSP, PMP, ITIL, or CIO-level certifications, are advantageous. Experience with CAFM solutions, such as Maximo and Facilio, and working in secure or restricted environments, such as for More ❯
for candidates who have built strong, consistent career journeys and are ready for their next long-term move. Bonus Points: Microsoft or Azure certifications ITIL Service Management knowledge This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you're driven More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Digital Republic Talent
for candidates who have built strong, consistent career journeys and are ready for their next long-term move. Bonus Points: Microsoft or Azure certifications ITIL Service Management knowledge This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you're driven More ❯
/IP, DNS, DHCP, NTP, etc.). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams. More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
Connexa
integration services (APIM, Service Bus). Working knowledge of Office 365, Cisco Networking, and security best practices for cloud and network infrastructure. Familiarity with ITIL service management standards and FinOps practices for cloud cost control. Experience with backup, disaster recovery solutions, and cloud security frameworks. Exposure to PowerPlatform technologies (PowerApps More ❯
/configurations. - Strong analytical, reporting, and numeracy skills. - A valid driving license is required due to expected regional travel. Desirable: - Microsoft certification(s). - ITIL v3/v4 Foundation certification. - Familiarity with ServiceNow. - Previous experience in customer-facing support roles. More ❯
/configurations. - Strong analytical, reporting, and numeracy skills. - A valid driving license is required due to expected regional travel. Desirable: - Microsoft certification(s). - ITIL v3/v4 Foundation certification. - Familiarity with ServiceNow. - Previous experience in customer-facing support roles. More ❯