26 to 50 of 818 ITIL Jobs in England

and managing SLAs, KPIs, and SAPs. Our ideal candidate will Have experience in a customer facing IT Service role. Hold a recognised IT or IT Service certification such as ITIL, SDI, or equivalent. Have management experience of leading IT Service Desk and IT Field Engineering teams covering a national user base. Have excellent communication, influencing and persuading skills. Have proven More ❯

Experience with endpoint management solutions (SCCM, Intune, etc.) and monitoring tools (e.g., Nagios, Zabbix). Support & Process: Familiarity with ticketing systems (JIRA, ServiceNow, etc.) and knowledge of ITSM/ITIL practices for managing service requests and change management. Soft Skills: Excellent problem-solving, listening, and teamwork skills . The ability to multitask and work well under pressure. If you are More ❯

staff. Experience working in a structured support environment with defined SLAs and escalation paths. Certifications (Preferred) Microsoft Certified: Azure Administrator Associate or equivalent Microsoft Certified: Azure Solutions Architect (desirable) ITIL Foundation or higher SC Clearance (or eligibility to obtain) Soft Skills Excellent communication and interpersonal skills Strong analytical and problem-solving abilities Proactive, self-motivated, and collaborative Able to explain More ❯

have a demonstrable experience in the following: IT audit, compliance or governance Risk management and risk assessment methodologies Control frameworks (e.g., ISO 27001, COBIT). Standards and frameworks, e.g. ITIL, ITSM, NIST Project management and stakeholder management With the following skills: Broad technical awareness: Microsoft Azure, Service Desk, SQL, Information Security etc Strong analytical and documentation skills Proficiency in Excel More ❯

experience Strong knowledge of Microsoft Entra Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue ITIL Foundation or equivalent Experience with Active Directory, Teams telephony, and SharePoint Online Understanding of IT asset management and user lifecycle processes A friendly, approachable attitude ECS Resource Group are an More ❯

cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on More ❯

cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on More ❯

cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on More ❯

cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on More ❯

account and access management, including creation and modification. About You Qualifications & Certifications Degree or equivalent experience in IT, Computer Science, or CAD/CAM Engineering . Certifications such as ITIL v3/4 , CompTIA A+ , Microsoft Certified: Azure Administrator , or Azure Architect (AZ300/303/305) preferred. Eligible for SC clearance . Experience Proven background in IT support and More ❯

Networked copiers, Basic LAN/WAN connectivity, Network cable patching, Hands & feet support to Rack and stack activities AV conferencing. Behaviours Good user management & communication skills Good Understanding of ITIL concept The normal office base will be the Company support Office in London, Tottenham Court Road. You may be required to undertake frequent and regular travel as part of your More ❯

configuring and troubleshooting large scale hybrid environment * Experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V * Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change * Excellent communication, writing, meeting facilitation skills * Familiarity of PowerShell to accomplish tasks and provide reporting Desirable * Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere More ❯

cross-functional teams. Ability to prioritize and manage multiple tasks independently in a fast-paced environment. Experience managing relationships with third-party vendors and service providers. Solid understanding of ITIL processes and service management best practices. Self-driven, proactive, and committed to operational excellence and continuous improvement. You must have a technical background and be hands in Infrastructure engineering best More ❯

cross-functional teams. Ability to prioritize and manage multiple tasks independently in a fast-paced environment. Experience managing relationships with third-party vendors and service providers. Solid understanding of ITIL processes and service management best practices. Self-driven, proactive, and committed to operational excellence and continuous improvement. You must have a technical background and be hands in Infrastructure engineering best More ❯

Collaborate with InfoSec to enforce endpoint security policies. Ensure compliance with GDPR, ISO 27001, and internal governance. Lead initiatives to improve employee digital experience. Manage service desk operations and ITIL-based support models. Monitor and optimise Digital Experience Monitoring (DEM) tools. Administer and optimise Microsoft 365 ecosystem (Exchange, SharePoint, OneDrive). Drive adoption of collaboration platforms (Teams, Slack, Zoom). More ❯

access management role. Working knowledge of Active Directory, Azure AD, and Office 365 user administration. Understanding of JML (Joiners, Movers, Leavers) lifecycle and related access security principles. Familiarity with ITIL best practices and experience using ITSM tools (ideally ServiceNow). Excellent organisational and administrative skills with strong attention to detail. Strong verbal and written communication skills; confident working in a More ❯

Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person Specification Informing Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and quantifiable updates More ❯

or equivalent knowledge, skills and experience GCSE English and Mathematics grade C or equivalent Evidence of continued professional development Full UK Driving Licence with access to a vehicle Desirable ITIL Foundation MSCE MCP Knowledge Essential Knowledge of IT Service Management (ITSM) Systems and Expert technical knowledge of IT Hardware such as PCs, tablets and printers Knowledge of IT "best practice More ❯

ITSM tools; customer-focused, methodical, and dependable. The ideal candidate will bring a proactive, service-oriented mindset and enjoy working in a supportive, hands-on environment. Desirable CompTIA A+, ITIL Foundation, Microsoft (e.g., MCSA) or similar qualifications. MSP or small-team background; exposure to Microsoft 365, Intune, or Azure. Knowledge of backup, security tools, and remote support practices. Why join More ❯

similar ticketing systems Strong knowledge of Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue ITIL Foundation or equivalent Experience with Active Directory, Teams telephony, and SharePoint Online Understanding of IT asset management and user lifecycle processes A friendly, approachable attitude ECS Resource Group are an More ❯

guidance and coaching to junior team members. Share knowledge and best practices to enhance team performance. Certifications desired: Microsoft 365 administrator certification or other relevant Microsoft certifications are desired. ITIL Foundation certification v4.0 (preferred) Full UK driving licence Experience required: Proven experience with at least 2 years in a similar role providing 2nd line IT support. Strong knowledge of Microsoft More ❯

managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement. More ❯

managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement. More ❯

managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement. More ❯

managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement. More ❯