326 to 350 of 873 Customer Service Jobs in the South East

to gain momentum. Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying … Tasks Monitoring & Incident Detection Implement and manage Azure Monitor, Application Insights, and Log Analytics to track system performance. Set up automated alerts for App Service, SQL Database, and Blob Storage to detect anomalies. Create and maintain synthetic monitoring for proactive issue detection. Establish real-time dashboards to track system … retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to More ❯

to gain momentum. Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying … Tasks Monitoring & Incident Detection Implement and manage Azure Monitor, Application Insights, and Log Analytics to track system performance. Set up automated alerts for App Service, SQL Database, and Blob Storage to detect anomalies. Create and maintain synthetic monitoring for proactive issue detection. Establish real-time dashboards to track system … retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to More ❯

of contact for audio-visual (AV) challenges that exceed typical expertise. As the linchpin of the technical team, you will empower Helpdesk engineers, Field Service Engineers, and customers by expertly tackling intricate post-project technical issues, system redesigns, and escalated service requests. Join this team and become the … trusted expert everyone turns to! Key Responsibilities: Lead Technical Escalations: Serve as the primary escalation point for complex AV issues, guiding Helpdesk, Field Service Engineers, and customers to effective resolutions. Innovate and Improve: Execute programming changes, DSP redesigns, and technical corrections post-project, fostering continuous improvement. Drive Efficiency and … Satisfaction: Manage AV-related escalations through the Helpdesk, ensuring swift resolutions and exemplary customer satisfaction. Collaborate and Thrive: Work within a vibrant AV Helpdesk support team, contributing to a friendly, solution-oriented atmosphere. Shape Processes: Oversee internal process and change requests, offering proposals to the Head of Global Professional More ❯

1st Line Support Engineer – London - £30K + Benefits Overview: A growing and dynamic Managed Service Provider (MSP) based in central London is looking for a passionate and customer-focused 1st Line Support Engineer to join their busy Service Desk Team. You'll be part of a close … to 2nd/3rd line teams. Communicate clearly and effectively with users, ensuring high levels of service. Follow ITIL best practices and support continuous service improvements. Essential Skills & Requirements: Experience in a 1st Line Support or similar IT role (MSP experience is a plus). Solid knowledge of Microsoft … Windows OS, Active Directory, and networking basics. Familiarity with ticketing systems and remote support tools. Strong customer service and communication skills. Enthusiastic, proactive, and keen to learn and grow. Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL Foundation) are beneficial. What’s in it for you More ❯

1st Line Support Engineer – London - £30K + Benefits Overview: A growing and dynamic Managed Service Provider (MSP) based in central London is looking for a passionate and customer-focused 1st Line Support Engineer to join their busy Service Desk Team. You'll be part of a close … to 2nd/3rd line teams. Communicate clearly and effectively with users, ensuring high levels of service. Follow ITIL best practices and support continuous service improvements. Essential Skills & Requirements: Experience in a 1st Line Support or similar IT role (MSP experience is a plus). Solid knowledge of Microsoft … Windows OS, Active Directory, and networking basics. Familiarity with ticketing systems and remote support tools. Strong customer service and communication skills. Enthusiastic, proactive, and keen to learn and grow. Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL Foundation) are beneficial. What’s in it for you More ❯

Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across … fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career. The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity … and the opportunity to attend lots of company and charity lead events. Experience/skills/attributes: Minimum two years’ experience working on a Service Desk Experience of working in an MSP environment is preferable Strong experience of working with Azure Cloud – including virtual servers Azure Active Directory experience More ❯

Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across … fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career. The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity … and the opportunity to attend lots of company and charity lead events. Experience/skills/attributes: Minimum two years’ experience working on a Service Desk Experience of working in an MSP environment is preferable Strong experience of working with Azure Cloud – including virtual servers Azure Active Directory experience More ❯

Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across … fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career. The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity … and the opportunity to attend lots of company and charity lead events. Experience/skills/attributes: Minimum two years’ experience working on a Service Desk Experience of working in an MSP environment is preferable Strong experience of working with Azure Cloud – including virtual servers Azure Active Directory experience More ❯

Graduate Technical Support Executive - HR Software 💵 Salary - £25,000 - £30,000 🌎 Progression potential to Customer Success 🖥 Route into the world of SaaS ☀ 22 days holiday + your birthday off This role is perfect for a graduate with 6 months work experience, or perhaps someone with no degree but with … thriving team to support customers on software and hardware support issues as a 1st line agent. The Company A pioneer in Software as a Service (SaaS) workforce management and access control solutions. With its own intuitive software platform and biometric hardware devices, the company is an innovator with over … and assets safe. The Role As a member of the Technical Support Team, you will be responsible for a host of reactive and proactive customer activities. You will be the primary point of contact via telephone and email for customers with support queries. You will be used to working More ❯

Graduate Technical Support Executive - HR Software 💵 Salary - £25,000 - £30,000 🌎 Progression potential to Customer Success 🖥 Route into the world of SaaS ☀ 22 days holiday + your birthday off This role is perfect for a graduate with 6 months work experience, or perhaps someone with no degree but with … thriving team to support customers on software and hardware support issues as a 1st line agent. The Company A pioneer in Software as a Service (SaaS) workforce management and access control solutions. With its own intuitive software platform and biometric hardware devices, the company is an innovator with over … and assets safe. The Role As a member of the Technical Support Team, you will be responsible for a host of reactive and proactive customer activities. You will be the primary point of contact via telephone and email for customers with support queries. You will be used to working More ❯

Functional Consultant with working experience of another SAP module excluding SAP CRM On-Premise e.g. SAP GTS/SAP CX (Commerce Cloud, Sales Cloud, Service Cloud, Customer Data Cloud, EMARSYS)/SAP MM/SAP WM/SAP PM, you will work as part of a great team … industry recognised certifications. You will join a fast-growing part of Capgemini's dynamic, market leading UK SAP solution centre helping to deliver the customer service aspects of some of the most exciting and challenging SAP solutions for clients across various industries. About our UK SAP Practice Team … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Deliver system design and build activities in complex SAP solution implementations and optimisation projects. Be part of a team that solves problems More ❯

As a Trainee in Customer Project Management, you will support the delivery of telecom projects within a defined scope, budget, and timeline. You will assist senior managers through all project phases, from planning to completion. You'll collaborate with stakeholders across delivery, technical, sales, and finance teams. This is … a hands-on opportunity to develop project management skills in a real-world, customer-focused environment. Position: Internship Duration: 3 months Start date (tentative): July, 2025 Location: Hybrid in Reading, UK Education Recommendations: Currently a candidate finishing their BSc or MSc degree in Business, Engineering, Information Technologies, or a … Fluency in English It would be nice if you also had: Experience from internships, academic projects, or volunteer work related to project management or customer service Familiarity with MS Office tools like Excel, PowerPoint, or Power BI About Us Come create the technology that helps the world act More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! 🚀 Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We … re looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs. In this crucial role, you will:Be … Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! 🚀 Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We … re looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs. In this crucial role, you will:Be … Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis More ❯

will light a fire within you. So, what's the role all about? Any issue with our software that impairs the operation of a customer's contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly … our efficiency and effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all … providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents. Obtain and maintain certification as a Knowledge-Centered Service (KCS) Publisher, create useful knowledge content, and update existing knowledgebase articles using KCS methodology. Provide coaching to others on KCS best practices. Identify, document More ❯

will light a fire within you. So, what's the role all about? Any issue with our software that impairs the operation of a customer's contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly … our efficiency and effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all … providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents. Obtain and maintain certification as a Knowledge-Cantered Service (KCS) Publisher, create useful knowledge content, and update existing knowledgebase articles using KCS methodology. Provide coaching to others on KCS best practices. Identify, document More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We … re looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs. In this crucial role, you will:Be … Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis More ❯

a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support … technical issues to ensure a prompt closure. (This role will be dual sited across Chipping Norton & Witney) Key Responsibilities: Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed. Constant monitoring of any unclaimed tickets and changes, in the ITSM … within the defined SLA. Providing 1st line technical support for all OM offices and associates around the globe. To maintain a high degree of customer service when responding to tickets. To take ownership of support issues and seek closure ensuring all relevant support procedures are followed. Escalation of More ❯

Fire and Security Service/Installation Engineer Covering Reading surrounding areas Up to £45,000 doe Company Van, Overtime, Holidays Fire and Security Engineer required, based in Reading or close to. We are looking for individuals with the following skills and experience: • Knowledge of intruder alarms Extensive Knowledge of … fire alarms • Fire alarm installation and service experience • Excellent customer service skills • CCTV IP knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving licence We are a well-established organisation in the Fire and Security industry. … wide range of services including design, maintenance and installation of Fire systems, CCTV, and Access Control. Due to planned growth within the installation and service department, we are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers based in Reading. Benefit Include: Company More ❯

with family and friends. British-born, today we have 13 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website. We are currently looking to recruit a full-time Power Bi and SQL Reporting Admin to support our Technology Team … BI features, SQL best practices, and BI trends to ensure the team is leveraging the most efficient tools and techniques.: OUR VALUES • Put the Customer First - provides exceptional internal and external customer service at all touchpoints • Be In It Together - approachable, personable, committed to shared success • Think … attention to detail and commitment to data accuracy and integrity. TECHNICAL SKILLS • Advanced proficiency in Power BI (Power Query, DAX, Data Modeling, Power BI Service). • Expertise in SQL Server and other relational databases (MS SQL, MySQL, etc.). • Strong understanding of data warehousing concepts. • Proficiency in Excel for More ❯

/DHCP, Group Policy. Familiarity with remote desktop tools and IT ticketing systems. Basic networking knowledge (IP, subnets, routers, switches). Excellent communication and customer service skills. Desirable Experience supporting virtualised environments (e.g., VMware or Hyper-V). Familiarity with Microsoft Azure or other cloud platforms. Scripting experience … with PowerShell. Previous MSP (Managed Service Provider) experience. Qualifications CompTIA A+/Network+ or equivalent IT support certifications. Microsoft certifications (MTA/MCP/MS-900) are a plus. ITIL Foundation certification desirable but not essential. I am waiting for your response, please reply me back at your earliest More ❯

for our company. As the ServiceNow engagements increase in scope and complexity we need people who can drive the complex eco system across our customer and partners to convert on the opportunity. Your role is to lead the charge for ServiceNow. By working with one of ServiceNow's largest … to clients, serving as the relationship manager between your customers and ServiceNow Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams … to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications Experiencing in building a deep understanding of a customer business More ❯

Join Ligentia! We're looking for an experienced Implementation Project Manager to lead strategic customer onboarding. Your Role: Day-to-day: Manage projects, liaise with clients and teams, and improve processes. Strategic: Oversee large and complex customer implementations. Leadership: Mobilise and motivate teams, ensure project success, and communicate … effectively. Senior Leadership Engagement: Communicate with and influence senior leaders. Customer Focus: Deliver excellent service, training, and support. Process Improvement: Conduct post-implementation reviews; identify and implement improvements for better efficiency. Collaboration: Work closely with global and local teams for seamless project delivery. Project Management: Plan, track, and … Proficiency in project management tools (MS Project, Jira, Trello) Ability to manage multiple projects and meet deadlines Agile methodology experience Strong analytical skills Exceptional customer service focus Adaptability to changing project requirements Effective stakeholder management Why Ligentia? Why now? Accelerated growth in one of the most dynamic industries More ❯

Join Ligentia! We're looking for an experienced Implementation Project Manager to lead strategic customer onboarding. Your Role: Day-to-day: Manage projects, liaise with clients and teams, and improve processes. Strategic: Oversee large and complex customer implementations. Leadership: Mobilise and motivate teams, ensure project success, and communicate … effectively. Senior Leadership Engagement: Communicate with and influence senior leaders. Customer Focus: Deliver excellent service, training, and support. Process Improvement: Conduct post-implementation reviews; identify and implement improvements for better efficiency. Collaboration: Work closely with global and local teams for seamless project delivery. Project Management: Plan, track, and … Proficiency in project management tools (MS Project, Jira, Trello) Ability to manage multiple projects and meet deadlines Agile methodology experience Strong analytical skills Exceptional customer service focus Adaptability to changing project requirements Effective stakeholder management Why Ligentia? Why now? Accelerated growth in one of the most dynamic industries More ❯

profits within our Vendor Solutions, working alongside sales teams and customers to create, win, and optimize sales opportunities. You'll take ownership of various customer-facing opportunities, including upsell, expansion, and renewal engagements, across all customer segments: mid-market, corporate, enterprise, public sector, and channel. Regular interaction with … Sell/Upsell (to include bi-annual tech update meetings set with clients). Support AM’s, Specialists, and the vendor in new business customer opportunities. Sell Bytes back into the vendor, building relationships and finding customer opportunities through the vendor. Review and report against deal registrations for … and review loss analysis data Review whitespace data and present this, along with insights to the relevant sales teams and Specialists to drive impactful customer engagement. Compile, distribute and monitor the delivery of propensity data analysis Proactive renewal management - Accountable for success criteria, Responsible for direct customer & Account More ❯