451 to 475 of 511 Customer Service Jobs in the South East

support processes, troubleshooting guides, and FAQs - ensure these are stored in the right places as the support process evolves Foster a culture of continuous improvement and knowledge sharing. Ensure customer satisfaction by providing exceptional service and maintaining strong relationships with clients. Stay up-to-date with the latest developments in product/service offerings. Skills & Attributes : Strong … and friendly approach Experience delivering world-class support to large enterprises Preferred Qualifications: Experience with Accounting and/or AI services and technologies. Familiarity with support ticketing systems and customer relationship management (CRM) tools (e.g. Salesforce customer services case management, ServiceNow) Certifications in relevant technologies or support methodologies. Familiarity with Observability tools such as Grafana, NewRelic Fluency in More ❯

Service Desk Team Leader/IT Support Team Lead who has great team leadership and management skills with strong Google Workspace, Windows Server and Active Directory experience is required to work on a busy Helpdesk onsite at a School in Battersea, South West London. SALARY: £40,000 per annum with up to £6,000 Bonus Benefits (see below) LOCATION … Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Leader/IT Support Team Lead who has great team leadership and management skills with strong Google Workspace, Windows Server and Active Directory experience. Working as the … Service Desk Team Leader/IT Support Team Lead you'll be instrumental in driving operational excellence. Your responsibilities will include leading and managing a team of 1st and 2nd Line Service Desk Engineers, which includes supporting, coaching and ongoing development of the team. As the Service Desk Team Leader/IT Support Team Lead you will More ❯

and related industry solutions (or have a genuine interest would be advantageous) Proven capability of identifying decision makers within the target accounts and developing those relationships. Any experience of customer strategic relationships management with key suppliers/vendors. Able to develop existing key accounts/sales across a range of products of a quantifiable sales pipeline of opportunities. Duties … Ability to achieve gross profit objectives according to the targets set and build existing customer revenue and gross profit levels. Develop long term partnerships with existing target customers, (end-users and Installers), by providing technical product/tailored solution proposals to position and its partners to win future business. Proactively target lapsed and historic customers to generate new revenue … follow-up on marketing campaigns to generate new revenue and GP opportunities. Respond to quotation requests rapidly, interpreting information and providing alternatives to demonstrate added value whenever possible. Process customer orders, checking customer order paperwork for accuracy, completeness and compatibility and then manage and allocate stock orders when it arrives from suppliers. Offer an outstanding customer service. More ❯

Network IT is currently recruiting for a Service Desk Analyst, to join our client on a 12 month initial contract, outside IR35. Our client are pivotal in supporting a range of internal and external customers, so youll be contributing to a busy service desk environment, with a collaborative team, who provide an excellent level of customer service. … supporting Microsoft technologies, in an ITIL environment, then this will be ideal for you. You must be already SC Cleared, or eligible for SC clearance to be considered. Role: Service Desk Analyst (SC Cleared) Duration: 12 Months Rate: £170 per day Status: Outside IR35 Location: Milton Keynes 3 days per week On call allowance in place if required! Key … skills: Strong background in IT Support/Service Desk Analysis Excellent attitude and customer facing skills, team player and flexible work approach Strong background in supporting Microsoft Technologies: Windows/Office 365/M365/Active Director/Exchange/Entra Working in an ITIL environment, a nice to have if ITIL Qualified Use of ServiceNow as an More ❯

Company: My client is an independently owned, Managed service provider in Surrey.They have built an enviable client base over the years and are looking to expand their business and product offerings to their clients. Their dynamic approach to IT support and excitement in the industry sets them apart from other businesses in their class! With innovative technologies at their … finger tips, the business has diversified with many new product and service offerings over the years and as such, the need to increase the team has never been more prevalent. The Opportunity: Working as an IT Support engineer You will be providing 1st and 2nd line support to a diverse network of existing clients You will be the ‘voice … work on the setup/repair of computers and peripherals as well as rebuild existing installations The Successful Candidate: A genuine interest in IT Experience over qualifications is KEY Service desk experience Ideally have IT qualifications such as MCP, MCDST, Network+ Excellent verbal and written skills A team member, someone that will go the extra mile, energetic, eager to More ❯

and Power Platform development and customisation* Bachelor's degree in computer science, Information Technology, or a related field or relevant experience* Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing)* Strong knowledge of C# .NET, JavaScript, HTML, and SQL* Familiarity with Azure Services and working with and within DevOps practices * Understanding and managing enterprise size … interpersonal skills Additional Key Experience Focus Points: * Dynamics 365 Omnichannel setup/configuration* Co-Pilot Studio voice (IVR flows)* Customisation to point 1 & 2 via code* Dynamics Marketing and Customer Insights* JavaScript security Notes: To be successfully appointed in this role, it is a requirement to hold or to be able to obtain Security Check (SC) clearance and maintain More ❯

professional to join their growing team in High Wycombe . With over 30 years of industry experience, they are at the forefront of advanced technology, committed to delivering exceptional customer service. What’s in it for you? Competitive salary with an attractive annual bonus scheme (up to £4k). Comprehensive training and professional development to support your growth. Global … technical issues related to both hardware and software products. Key Responsibilities: Provide expert technical support via phone, email, and remote tools. Build strong relationships with customers by delivering exceptional service and solving their technical challenges. Apply your electrical/electronic expertise to troubleshoot and resolve issues, particularly related to cloud integration (IP) and connecting hardware to software applications . … Stay up-to-date with the latest product releases and enhancements. Collaborate with installation and maintenance teams to identify training needs and improve service delivery. Conduct site visits when necessary to investigate and resolve system issues. Support the sales team during the system specification stage to ensure smooth project deployment. Manage escalated tickets, ensuring prompt resolution and high levels More ❯

I am looking for a helpdesk/customer support analyst for my client in Southampton. Work is hybrid model (3 days onsite 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm. Key Responsibilities Provide second Level support to external customers and partners. Answer incoming calls from customers and respond … to inbound communication on cases Monitor group email queue to respond to customer issues logged through our web portal. Identify, analyse and resolve customer issues, documenting work in case notes and knowledge base articles as well as escalating issues as appropriate. Participate in knowledge transfer activities including passing on information to our 1st level teams and partner support … teams. Address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated. Ensure customers are kept up to date on the status of their case. Coordination and direct involvement in operational problem resolution for customers across the globe. Perform detailed investigation, analysis and resolution of issues and problems for global customers as More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a highly motivated Bid Writer to join our growing Bid Team at Apogee … answers, ensuring compliance and maximum scoring potential. Take a lead role in writing, editing, and proofreading content for PQQs and ITTs. Translate complex technical input into clear, engaging, and customer-centric narrative. Maintain and develop a library of boilerplate responses, CVs, and case studies. Coordinate with internal stakeholders to gather accurate and relevant content. Ensure submissions are presented professionally More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a highly motivated Bid Writer to join our growing Bid Team at Apogee … answers, ensuring compliance and maximum scoring potential. Take a lead role in writing, editing, and proofreading content for PQQs and ITTs. Translate complex technical input into clear, engaging, and customer-centric narrative. Maintain and develop a library of boilerplate responses, CVs, and case studies. Coordinate with internal stakeholders to gather accurate and relevant content. Ensure submissions are presented professionally More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … as GDPR and ISO 27001. Oversee the creation and distribution of reports, dashboards, and Power Platform solutions. Work with stakeholders to understand reporting needs and deliver insights. Manage self-service reporting tools while maintaining data governance standards. Lead, mentor, and develop a team of data analysts and reporting professionals. Collaborate with IT, Finance, and other departments to embed governance … discount programmes Mobile phone discounts We are a Disability Confident Committed Employer Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal More ❯

Customer Support Executive Guildford, Surrey £22,000 - £27,000 plus benefits Whats On Offer Pension Scheme Free Parking Healthcare Scheme Employee Discount Store Discount Company Events Our client is a highly successful technology focused business, and they are looking to recruit a Customer Support Executive to join their team in Guildford. As the Customer Support Executive, youll … be a key part of their team, helping to drive the success of the company and ensuring every customer has a positive experience with them. This is an ideal entry-level opportunity for a Customer Support Executive who is customer-focused, IT-savvy, and eager to learn all aspects of business operations. Youll play a crucial role … in supporting their sales function while gaining hands-on experience across warehouse operations, purchasing, quoting, and customer service. This role is perfect for someone who is enthusiastic about developing a career in business or sales and wants to build a strong foundation in a commercial environment. Bluetree Recruits Ltd is an Equal Opportunities Employer and acts as an Employment More ❯

Birchwell Associates is pleased to be recruiting for an experienced Support Manager to lead a high-performing support team within a growing customer success function. This is an excellent opportunity for a motivated leader with strong ERP knowledge and a commitment to service excellence. About the Role As Support Manager, you will be responsible for day-to-day … team operations, coaching team leads, and ensuring high standards of customer service. You will also support innovation by adopting automation and AI tools, while driving the team to meet key performance targets. Key Responsibilities Lead, mentor, and develop the support team to meet KPIs and customer satisfaction goals Support and guide team leaders in effectively managing their teams … Monitor and report on performance metrics Manage and resolve customer escalations promptly Drive process improvements through automation and AI adoption Foster a culture of continuous improvement and service excellence Requirements Proven experience managing or leading support teams in a customer-facing environment Strong working knowledge of ERP systems, particularly in finance, inventory, and CRM modules Understanding of More ❯

Field Service Engineer, Electronics, Southampton/Portsmouth/Brighton to £30,000 + car This is a fantastic opportunity for a Field Service Engineer to join one of the world leading leisure brand. Due to growth they are looking for a field service Engineer based within the South East region and working as part of the South … Coast team, this role focuses on the provision of a high-quality maintenance and technical support to end customers in this area. In addition to providing service support to UK sites, there is the possibility of travel to mainland Europe and ROW. Responsibilities and Duties Provide exceptional service to customers within a designated region Installation of third-party … out hardware and software modifications/upgrades on existing sited equipment Regular PPM maintenance of existing products Root cause analysis and removal of issues Reactive call-out response on customer sites within a designated region on a rota basis. This is will include unsociable hours working and typically covering from 12-12 Mon-Sun (hours subject to change) Management More ❯

Introduction Infinigate Cloud is an award-winning cloud distributor and Microsoft Indirect Provider offering a value-add service to customers with a portfolio of cloud, managed and professional services. Infinigate Cloud place ‘people’ at the heart of all we do – whether that is our partners, their customers or the wealth of carefully selected subject matter experts that make up … of campaign performance reports for sharing on vendor QBRs and in vendor meetings. Raising PO’s, recording expenditure and supporting team with budget management Assist with the maintenance of customer database by liaising between marketing and sales, updating CRM and other tools Assisting the marketing team with general administration duties as and when required. Use project management tools to … remaining a strong team player. Benefits Up to £28,000 salary per annum (aligned with level of experience) 25 days annual leave rising to 28 days with length of service, plus bank holidays. Day off on your birthday. 2 paid volunteer days per year Additional holiday purchase scheme Electric Car Lease Scheme Life assurance of 4 x basic salary More ❯

and microwave components used across wireless, defence, medical, and satellite communications industries. This role is ideal for a technically minded engineer with knowledge of RF components, who enjoys solving customer problems, providing support, and being a vital technical bridge between sales, customers, and engineering. Main responsibilities of the Applications Engineer (based in Camberley): Provide technical support to internal and … in English Well-presented, self-motivated, and a collaborative team player This is a fantastic opportunity to join a renowned, high-performing team with a reputation for innovation and customer service. Full training will be provided on both the company's technical product range and internal systems. To apply for this Applications Engineer role (based in Camberley), please send More ❯

will enable our customers with your passion and knowledge of the clients Platform.?You will be responsible for managing and resolving the most challenging issues and escalations for the customer and providing technical guidance in addressing their business needs. You will be the voice of the customer in client product and development teams for product feedback and improvements. … in their daily activities What you get to do in this role: * Work on and resolve technical issues reported by internal and external customers.* Maintain impeccable case hygiene and customer-related files and records.* Customer Advocate providing support to users/administrators of our platform. * Understand our platform, cloud technologies, and troubleshooting practices to ensure successful resolution of … cloning, tables, reporting, performance analytics, artificial intelligence, automated test framework, studio and development tools, plugins and applications.* Manage customers' expectations and experience in a way that results in high customer satisfaction.* Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.* Suggest and implement improvements to internal processes.* Communicate with customers and our More ❯

support activities including backups, patching, and script deployments. Accompany customers towards Cloud technologies, PaaS data platforms and other cloud-native Data Services. Ensure the storage, processing, and quality of customer data You will build new customer environments, working as part of a large project team You will deliver projects on a single Cloud Platform You will provide managed … support for the Oracle Database platforms You’ll contribute to and develop new automation to improve the delivery of the service You’ll act as a fourth line escalation for any database support issues. You'll be able to take business requirements and translate that into high-level designs You'll be able to articulate design decisions to both … technical and non-technical stakeholders You'll be required to produce new technical content for internal use by our engineering teams Teams to collaborate with Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions Customer Success More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … discount programmes Mobile phone discounts We are a Disability Confident Committed Employer Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal More ❯

Southend - Essex £26,000 - £31,000 Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools in and around Essex and surrounding areas offering onsite support. You will be responsible for maintaining all IT hardware and …/2ndline support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in More ❯

Windsor & Maidenhead £26,000 - £32,000 Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools across Buckinghamshire. You must own and vehicle and full UK driving license for this role, as this role requires you …/2ndline support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in More ❯

the field. Utilise this time for admin, planning, and marketing activities. Calls should be aimed at IT decision-makers in both prospective and existing accounts. Gather key information on customer infrastructure needs, plans, budgets, vendor preferences, user numbers, and strategic direction (e.g., in-house/cloud). Inform clients about the full range of products and services, attempting to … close deals, generate quotes, and secure up-sells. Consolidate calls with personalised and informative follow-up emails. Regularly clear backorders and promptly escalate issues to Customer Services. Regularly review and manage vendor registrations. Proactively manage contract renewals and follow-up on sales leads. Maximise efficiency by leveraging Business Intelligence (BI) tools. Provide accurate sales forecasts as required. Study to More ❯

the field. Utilise this time for admin, planning, and marketing activities. Calls should be aimed at IT decision-makers in both prospective and existing accounts. Gather key information on customer infrastructure needs, plans, budgets, vendor preferences, user numbers, and strategic direction (e.g., in-house/cloud). Inform clients about the full range of products and services, attempting to … close deals, generate quotes, and secure up-sells. Consolidate calls with personalised and informative follow-up emails. Regularly clear backorders and promptly escalate issues to Customer Services. Regularly review and manage vendor registrations. Proactively manage contract renewals and follow-up on sales leads. Maximise efficiency by leveraging Business Intelligence (BI) tools. Provide accurate sales forecasts as required. Study to More ❯

support activities including backups, patching, and script deployments. • Accompany customers towards Cloud technologies, PaaS data platforms and other cloud-native Data Services. • Ensure the storage, processing, and quality of customer data • You will be expected to deliver large-scale data migration and/or modernisation projects • You’ll support and manage the environments of key strategic customers. • You'll … shadow and mentor other engineers to help them resolve complex support issues • You'll engage with key customer stakeholders in technical, pre-sales and commercial conversations • You'll be expected to deliver workshops (either standard or bespoke) to customers • You'll be able to produce new written technical content for external use by our customers • You'll be required … to present content to a mixed-skilled audience Teams to collaborate with • Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions • Customer Success and Growth – ensure that the portfolio is up to date, meets customer More ❯

smooth running of the hospitals around East Kent and centres around providing helpful and professional services. Help Desk and Switchboard Operator's duties include: Providing a helpful and professional service to the national health service and its customers. Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust's core values. … Maintain rosters and on-call information for the hospital. Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers. Liaise with departments over service centre queries. Arrange taxi bookings through non-patient transport. Maintain the out of hours car parking intercom system and report any system failures. Dispatch jobs departmentally to relevant services … from incoming calls to the helpdesk service centre. About you: Flexible approach to working due to shift pattern rotations throughout. Keen to learn new skills and a can do attitude. Customer focused and centred around providing excellent customer service. Ability to communicate with customers, visitors, colleagues and management effectively. Able to deal with emergency and high-pressure More ❯