The statistics below represent IT contracts advertised across the UK that had Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
Support Analyst
Rank 191 122 97
Rank change year-on-year
-69 -25
Contract jobs requiring a Support Analyst 730 1093 1155
As % of all contract IT jobs located in the UK 1.35% 1.87% 2.05%
As % of the Job Titles category 1.42% 1.97% 2.16%
Number of daily rates quoted 433 608 626
Median daily rate £235 £250 £240
Median daily rate % change year-on-year
-6.00% +4.16%
90% offered a daily rate of more than £115 £125 £112
10% offered a daily rate of more than £430 £450 £450
UK excluding London median daily rate £216 £260 £200
% change year-on-year
-16.82% +30.00%
Number of hourly rates quoted 114 168 196
Median hourly rate £14.50 £15.00 £15.50
Median hourly rate % change year-on-year
-3.33% -3.22%
90% offered a hourly rate of more than £10.00 £10.50 £10.02
10% offered a hourly rate of more than £18.69 £23.00 £25.00
UK excluding London median hourly rate £14.50 £14.50 £14.50

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51405 55416 53365
As % of all contract IT jobs located in the UK 94.76% 94.83% 94.69%
Number of daily rates quoted 33502 35230 32266
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £250 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1639 2066 2092
Median hourly rate £16.58 £17.25 £17.00
Median hourly rate % change year-on-year
-3.89% +1.47%
90% offered a hourly rate of more than £10.88 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.50 £38.00
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 25 August 2016.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 25 August 2016.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -71 675 £235 -10.04% 280
London -80 293 £270 +8.00% 87
South East -37 118 £200 -14.89% 59
East of England -14 71 £240 -26.15% 23
North West -1 51 £196 -39.61% 19
City of London -25 51 £413 +50.00% 35
South West +27 44 £240 -16.52% 26
Buckinghamshire +25 41 £200 -23.07% 3
West Midlands -28 40 £200 +5.26% 18
Milton Keynes +20 36 £200 -23.07% 1
Essex -13 34 £268 -23.57% 2
Yorkshire -32 33 £250 -23.07% 28
Manchester +10 31 £234 -18.69% 13
Hampshire +11 29 £325 +22.64% 10
West Yorkshire -19 23 £269 -6.52% 17
Hertfordshire +15 22 £213 +1.19% 10
Colchester +5 21 £275 -
Scotland -7 19 £183 +8.30% 6
East Midlands -30 15 £200 -9.09% 16
Leeds -16 14 £300 +10.59% 13
Surrey -21 14 £175 -16.16% 17
Wiltshire +9 13 £259 -44.05% 5
Cambridgeshire +14 12 £160 +8.13% 5
Wales +25 11 £284 +89.16% 3
Swindon +8 11 £265 -44.21% 3
Bristol +1 11 £200 +37.93% 8
Glasgow +7 10 £325 +96.96%
Oxfordshire -17 10 £150 -31.81% 8
Berkshire -15 9 £145 -67.77% 10
Kent +14 8 £174 -29.79% 2

Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 25 August 2016, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 699 (46.45%) Windows
2 457 (30.37%) Active Directory
3 430 (28.57%) Microsoft
4 392 (26.05%) ITIL
5 347 (23.06%) MS Office
6 331 (21.99%) Finance
7 325 (21.59%) Windows 7
8 293 (19.47%) SQL
9 245 (16.28%) MS Excel
10 188 (12.49%) Windows Server
11 176 (11.69%) Citrix
12 158 (10.50%) Oracle
13 146 (9.70%) Linux
14 144 (9.57%) Unix
15 124 (8.24%) SQL Server
15 124 (8.24%) SLA
16 122 (8.11%) Incident Management
17 120 (7.97%) Windows Server 2008
18 115 (7.64%) MS Exchange
19 112 (7.44%) Windows 8
20 111 (7.38%) Office 365
21 107 (7.11%) Banking
22 104 (6.91%) Blackberry
23 103 (6.84%) VMware
24 99 (6.58%) Windows XP
25 97 (6.45%) Java
26 91 (6.05%) Analytical Skills
27 83 (5.51%) Service Management
28 81 (5.38%) SharePoint
28 81 (5.38%) Cisco

Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 115 (7.64%) MS Exchange
2 81 (5.38%) SharePoint
3 58 (3.85%) Blackberry Enterprise Server
4 48 (3.19%) IIS
5 42 (2.79%) Exchange Server 2010
6 35 (2.33%) Skype for Business
7 31 (2.06%) Tomcat
8 28 (1.86%) Apache
8 28 (1.86%) Exchange Server 2007
9 27 (1.79%) Exchange Server 2003
10 23 (1.53%) CMS
11 17 (1.13%) JBoss
12 14 (0.93%) BizTalk Server
12 14 (0.93%) SharePoint 2013
12 14 (0.93%) WebSphere
13 12 (0.80%) SharePoint 2010
13 12 (0.80%) WordPress
14 11 (0.73%) Exchange Server 2013
14 11 (0.73%) WebLogic
15 10 (0.66%) IBM Notes
Applications
1 347 (23.06%) MS Office
2 245 (16.28%) MS Excel
3 21 (1.40%) MS PowerPoint
4 16 (1.06%) MS Project
4 16 (1.06%) Spreadsheet
5 14 (0.93%) MS Visio
6 3 (0.20%) RoboHelp
7 2 (0.13%) Acrobat
7 2 (0.13%) CATIA
8 1 (0.066%) Adobe Creative Suite
8 1 (0.066%) FrameMaker
Business Applications
1 17 (1.13%) Oracle EBS
2 14 (0.93%) HFM
3 12 (0.80%) Unit4 Business World
4 11 (0.73%) Dynamics CRM
4 11 (0.73%) Hyperion Planning
4 11 (0.73%) Markit EDM
4 11 (0.73%) Northgate Housing
5 10 (0.66%) ION MarketView
6 9 (0.60%) SAP Oil and Gas
7 8 (0.53%) RMDS
8 6 (0.40%) CSG Singleview
8 6 (0.40%) Hi Portfolio
9 5 (0.33%) assyst
9 5 (0.33%) BASE24
9 5 (0.33%) Dynamics AX
9 5 (0.33%) Oracle EBS R12
9 5 (0.33%) Remedy ITSM
10 4 (0.27%) Oracle Applications
10 4 (0.27%) Oracle Procure-to-Pay
10 4 (0.27%) Orchard Housing
Cloud Services
1 111 (7.38%) Office 365
2 17 (1.13%) Microsoft Azure
3 10 (0.66%) Amazon AWS
4 5 (0.33%) Google Apps
4 5 (0.33%) Yammer
5 3 (0.20%) Amazon EC2
5 3 (0.20%) Cloud Computing
6 2 (0.13%) Azure Active Directory
6 2 (0.13%) Google Analytics
6 2 (0.13%) Google Play
6 2 (0.13%) IaaS
6 2 (0.13%) OneDrive
6 2 (0.13%) SaaS
7 1 (0.066%) Adobe Creative Cloud
7 1 (0.066%) Mimecast
7 1 (0.066%) SuccessFactors
7 1 (0.066%) Veeva
Communications & Networking
1 76 (5.05%) TCP/IP
2 73 (4.85%) DNS
3 64 (4.25%) LAN
4 63 (4.19%) WAN
5 46 (3.06%) DHCP
5 46 (3.06%) VPN
6 39 (2.59%) Firewall
7 37 (2.46%) Internet
8 30 (1.99%) SAN
9 27 (1.79%) VoIP
10 24 (1.59%) Wireless
11 16 (1.06%) Intranet
12 13 (0.86%) Extranet
13 12 (0.80%) HTTP
14 11 (0.73%) IP Telephony
14 11 (0.73%) Wi-Fi
15 9 (0.60%) MPLS
15 9 (0.60%) Remote Desktop
16 8 (0.53%) ATM
17 7 (0.47%) SSL
Database & Business Intelligence
1 124 (8.24%) SQL Server
2 33 (2.19%) SQL Server 2008
3 32 (2.13%) Oracle Database
4 19 (1.26%) MS Access
5 17 (1.13%) Essbase
5 17 (1.13%) Relational Database
5 17 (1.13%) SQL Server Reporting Services
6 15 (1.00%) SQL Server Integration Services
7 13 (0.86%) Oracle Database 11g
7 13 (0.86%) PostgreSQL
8 12 (0.80%) BusinessObjects
8 12 (0.80%) Crystal Reports
9 9 (0.60%) Data Warehouse
9 9 (0.60%) MySQL
9 9 (0.60%) Oracle BI EE
10 7 (0.47%) QlikView
10 7 (0.47%) SAP BI
10 7 (0.47%) SQL Server 2012
11 6 (0.40%) Oracle Discoverer
11 6 (0.40%) RDBMS
Development Applications
1 30 (1.99%) JIRA
2 11 (0.73%) Jenkins
2 11 (0.73%) Subversion
3 9 (0.60%) Atlassian Bamboo
3 9 (0.60%) Toad
4 8 (0.53%) Log4j
4 8 (0.53%) Maven
5 7 (0.47%) Visual Studio
6 6 (0.40%) Ant
7 5 (0.33%) Eclipse
8 4 (0.27%) ClearCase
8 4 (0.27%) MSI
8 4 (0.27%) Team Foundation Server
9 3 (0.20%) JUnit
9 3 (0.20%) SQL Server Management Studio (SSMS)
10 2 (0.13%) Mercurial
10 2 (0.13%) Oracle APEX
10 2 (0.13%) Oracle Forms
10 2 (0.13%) TeamCity
10 2 (0.13%) YouTrack
General
1 331 (21.99%) Finance
2 107 (7.11%) Banking
3 64 (4.25%) Law
4 58 (3.85%) Legal
5 57 (3.79%) Front Office
6 51 (3.39%) Retail
7 39 (2.59%) Investment Banking
8 30 (1.99%) Manufacturing
9 29 (1.93%) Telecoms
10 22 (1.46%) Billing
11 18 (1.20%) Back Office
12 17 (1.13%) Advertising
13 16 (1.06%) Marketing
14 10 (0.66%) French Language
14 10 (0.66%) General Ledger
15 9 (0.60%) Electronics
15 9 (0.60%) Financial Institution
15 9 (0.60%) Publishing
16 8 (0.53%) German Language
17 7 (0.47%) Automotive
Libraries, Frameworks & Software Standards
1 53 (3.52%) .NET
2 37 (2.46%) HTML
3 28 (1.86%) J2EE
4 27 (1.79%) XML
5 26 (1.73%) CSS
6 24 (1.59%) FIX Protocol
7 23 (1.53%) Web Services
8 21 (1.40%) Middleware
9 15 (1.00%) ASP.NET
10 13 (0.86%) J2SE
11 11 (0.73%) Rendezvous
12 10 (0.66%) Spring
12 10 (0.66%) XSLT
13 9 (0.60%) EDI
14 8 (0.53%) .NET Framework
14 8 (0.53%) SOAP
14 8 (0.53%) XML Schema
15 7 (0.47%) Classic ASP
15 7 (0.47%) jQuery
15 7 (0.47%) WebSphere MQ
Miscellaneous
1 104 (6.91%) Blackberry
2 91 (6.05%) Analytical Skills
3 45 (2.99%) Management Information System
4 43 (2.86%) Smartphone
5 38 (2.52%) Data Centre
6 36 (2.39%) Foreign Exchange (FX)
7 26 (1.73%) Driving Licence
8 24 (1.59%) iPad
9 21 (1.40%) Fixed Income
10 20 (1.33%) iPhone
11 19 (1.26%) Equities
11 19 (1.26%) NHS
11 19 (1.26%) Video Conferencing
12 18 (1.20%) Derivative
13 15 (1.00%) Enterprise Software
13 15 (1.00%) Mainframe
14 13 (0.86%) Life Science
15 12 (0.80%) Client/Server
16 11 (0.73%) Clustering
16 11 (0.73%) Computer Science
Operating Systems
1 699 (46.45%) Windows
2 325 (21.59%) Windows 7
3 188 (12.49%) Windows Server
4 146 (9.70%) Linux
5 144 (9.57%) Unix
6 120 (7.97%) Windows Server 2008
7 112 (7.44%) Windows 8
8 99 (6.58%) Windows XP
9 72 (4.78%) Windows Server 2012
10 57 (3.79%) Windows Server 2003
11 54 (3.59%) Windows 10
12 35 (2.33%) Mac OS X
13 34 (2.26%) Apple iOS
14 33 (2.19%) Red Hat Enterprise Linux
15 24 (1.59%) Android
16 10 (0.66%) Mac OS
17 9 (0.60%) Solaris
18 6 (0.40%) AIX
18 6 (0.40%) Windows 2000 Server
19 5 (0.33%) OS/400
Processes & Methodologies
1 392 (26.05%) ITIL
2 122 (8.11%) Incident Management
3 83 (5.51%) Service Management
4 71 (4.72%) Change Management
5 68 (4.52%) Problem Management
6 53 (3.52%) Project Management
7 52 (3.46%) Service Delivery
8 51 (3.39%) Migration
9 50 (3.32%) CRM
10 48 (3.19%) ITIL V3
11 47 (3.12%) Asset Management
12 44 (2.92%) Document Management
13 38 (2.52%) Business Intelligence
14 37 (2.46%) ITSM
15 36 (2.39%) Configuration Management
16 32 (2.13%) Release Management
16 32 (2.13%) Workflow
17 31 (2.06%) Root Cause Analysis
17 31 (2.06%) Stakeholder Management
18 30 (1.99%) Change Control
Programming Languages
1 293 (19.47%) SQL
2 97 (6.45%) Java
3 43 (2.86%) PL/SQL
4 38 (2.52%) Python
5 37 (2.46%) VBA
6 33 (2.19%) Perl
7 27 (1.79%) PowerShell
8 24 (1.59%) Shell Script
9 22 (1.46%) T-SQL
10 21 (1.40%) C#
10 21 (1.40%) JavaScript
11 17 (1.13%) Bash Shell
11 17 (1.13%) PHP
12 14 (0.93%) VB
13 13 (0.86%) C
13 13 (0.86%) C++
14 8 (0.53%) COBOL
14 8 (0.53%) VB.NET
15 4 (0.27%) VBScript
16 3 (0.20%) WebLogic Scripting Tool
Qualifications
1 75 (4.98%) Microsoft Certification
2 56 (3.72%) Security Cleared
3 55 (3.65%) Degree
4 53 (3.52%) MCP
5 38 (2.52%) MCSE
5 38 (2.52%) SC Cleared
6 32 (2.13%) ITIL Certification
7 24 (1.59%) Cisco Certification
8 22 (1.46%) CCNA
9 20 (1.33%) MCDST
10 15 (1.00%) BPSS Clearance
11 14 (0.93%) A+ Certification
11 14 (0.93%) MCSA
12 11 (0.73%) MCTS
13 9 (0.60%) DBS Check
14 7 (0.47%) ITIL Foundation Certificate
14 7 (0.47%) MOS
15 6 (0.40%) CCNP
15 6 (0.40%) MCITP
16 5 (0.33%) Siebel Certification
Quality Assurance & Compliance
1 124 (8.24%) SLA
2 15 (1.00%) QA
3 14 (0.93%) Disclosure Scotland
4 6 (0.40%) ISO/IEC 27001
5 5 (0.33%) Sarbanes-Oxley
6 4 (0.27%) Data Quality
6 4 (0.27%) HL7
7 2 (0.13%) COBIT
7 2 (0.13%) ISO 9001
8 1 (0.066%) P3O
8 1 (0.066%) PCI DSS
System Software
1 457 (30.37%) Active Directory
2 57 (3.79%) VMware Infrastructure
3 31 (2.06%) Hyper-V
4 23 (1.53%) XenApp
5 16 (1.06%) vSphere
6 13 (0.86%) Virtual Machines
6 13 (0.86%) XenDesktop
7 11 (0.73%) Microsoft App-V
7 11 (0.73%) Virtual Desktop
8 10 (0.66%) VMware ESX
9 9 (0.60%) Terminal Services
10 7 (0.47%) Virtual Servers
11 6 (0.40%) VMware ESXi
12 4 (0.27%) VMware Server
13 3 (0.20%) Citrix Presentation Server
13 3 (0.20%) Microsoft Virtual Server
13 3 (0.20%) UAG
14 2 (0.13%) Tivoli Workload Scheduler
15 1 (0.066%) DFS Replication
15 1 (0.066%) Oracle RAC
Systems Management
1 79 (5.25%) SCCM
2 22 (1.46%) Control-M
3 14 (0.93%) NetBackup
4 13 (0.86%) ITRS Geneos
4 13 (0.86%) SCOM
5 10 (0.66%) Backup Exec
6 8 (0.53%) Microsoft Data Protection Manager
6 8 (0.53%) Norton AntiVirus
7 7 (0.47%) EMC NetWorker
7 7 (0.47%) Puppet
7 7 (0.47%) WSUS
8 6 (0.40%) AirWatch
8 6 (0.40%) DameWare
8 6 (0.40%) Nagios
8 6 (0.40%) SCDPM
8 6 (0.40%) Tivoli
9 5 (0.33%) Kibana
9 5 (0.33%) logstash
9 5 (0.33%) Symantec Endpoint Protection
10 4 (0.27%) Casper Suite
Vendors
1 430 (28.57%) Microsoft
2 176 (11.69%) Citrix
3 158 (10.50%) Oracle
4 103 (6.84%) VMware
5 81 (5.38%) Cisco
6 50 (3.32%) HP
7 48 (3.19%) Remedy
8 46 (3.06%) SAP
9 41 (2.72%) IBM
10 37 (2.46%) Apple
10 37 (2.46%) Bloomberg
11 32 (2.13%) ServiceNow
12 27 (1.79%) LANDesk
13 25 (1.66%) Red Hat
13 25 (1.66%) Sybase
14 24 (1.59%) Reuters
15 22 (1.46%) Dell
15 22 (1.46%) iManage
16 21 (1.40%) Google
17 18 (1.20%) Hyperion
West Midlands
ReThink Recruitment
Rate: Negotiable
Posted: 8 hours ago
Plymouth, Devon
HAYS INFORMATION TECHNOLOGY
Rate: £14.00 - £18.00 per hour
Posted: 4 hours ago
Birmingham
Volt
Rate: £25000 - £28000 per annum + benefits
Posted: Yesterday
Horsham, West Sussex
ReThink Recruitment
Posted: 2 days ago
Cornwall
Explore Recruitment Solutions
Posted: 2 days ago
Chelmsford
Streamline Connections Ltd
Rate: £180 - £210 per day
Posted: Yesterday
London
TEKsystems
Rate: £90 - £110 per day
Posted: Yesterday
Essex
Eutopia Solutions Ltd
Rate: £0.00 per annum
Posted: 2 days ago
Northampton, Northamptonshire
Circle Recruitment
Rate: £180 - £220 per day
Posted: Yesterday
London
Maclean Moore Consulting
Rate: £300 per day
Posted: Yesterday
Kent
Harvey Nash plc
Rate: £160 - £180 per day
Posted: 3 days ago
London
onezeero.
Rate: £250 - £275 per day
Posted: 3 days ago
City, London
ReThink Recruitment
Rate: £400 - £475 per day
Posted: 3 days ago
Northampton
The White Company
Rate: £0 - £250 per day
Posted: 2 days ago
City, London
Deerfoot IT Resources Ltd
Rate: £400 - £425 per day
Posted: 3 days ago
London
Ebury
Rate: £15.50 - £16.80 per hour
Posted: 3 days ago
Newbury, Berkshire
Sovereign Housing Association
Rate: From £25,000 to £28,000 per annum + Benefits
Posted: 3 days ago
North Yorkshire
Volt
Posted: 3 days ago
London
ReThink Recruitment
Rate: £450.00 - £475.00 per day
Posted: 3 days ago
London
TEKsystems
Rate: £200 - £245 per day
Posted: 3 days ago
City, London
Hatstand Limited
Rate: £400 - £500 per day
Posted: 3 days ago
Hertfordshire
People Source Consulting
Rate: £210 per day
Posted: 3 days ago
Fareham
Spectrum IT
Posted: 10 days ago
City, London
Pioneer Search
Rate: £450 - £600 per day
Posted: 3 days ago
Hampshire
Stott & May
Posted: 6 days ago
West Bromwich, West Midlands (County)
Pimlico Banks Recruitment
Rate: From £13 to £17 per hour
Posted: 6 days ago
Southampton
Spectrum IT
Rate: negotiable
Posted: 22 days ago
North West England
People Source Consulting
Rate: £300 - £400 per day
Posted: 27 days ago