The table below looks at the statistics for the Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 91 92 84
Rank change year-on-year
+1 -8
Contract jobs requiring a Support Analyst 1141 1114 1278
As % of all contract IT jobs located in the UK 2.02% 2.08% 2.21%
As % of the Job Titles category 2.20% 2.25% 2.38%
Number of daily rates quoted 620 537 572
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£240 £275 £250
Average daily rate % change year-on-year
-12.72% +10.00%
90% offered a daily rate of more than £113 £125 £125
10% offered a daily rate of more than £450 £460 £460
UK excluding London average daily rate £200 £238 £213
% change year-on-year
-15.78% +11.76%
Number of hourly rates quoted 192 208 257
Average hourly rate £15.50 £16.00 £16.00
Average hourly rate % change year-on-year
-3.12% -
90% offered a hourly rate of more than £10.00 £10.50 £11.11
10% offered a hourly rate of more than £27.50 £23.47 £24.97
UK excluding London average hourly rate £14.50 £14.50 £14.50

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51961 49585 53705
As % of all contract IT jobs located in the UK 92.02% 92.76% 92.87%
Number of daily rates quoted 31503 29488 30138
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £234 £235
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2007 2141 2629
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 2 September 2014.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 2 September 2014.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 1038 £250 -9.09% 385
London +18 508 £325 +8.33% 168
South East -1 177 £219 -12.50% 74
City of London +20 164 £325 +8.33% 73
East of England 0 83 £170 -39.55% 34
West Midlands +4 73 £225 -8.16% 14
East Midlands +23 59 £205 +5.80% 11
Scotland -18 48 £170 -10.52% 17
Yorkshire -14 45 £225 +30.43% 34
Surrey +7 38 £228 -24.16% 16
North West -37 38 £204 +7.94% 23
South West -36 35 £269 +14.46% 22
Buckinghamshire +3 32 £265 +51.42% 11
Essex +1 26 £201 -37.59% 9
Hertfordshire 0 26 £96 -48.66% 8
Milton Keynes -4 24 £275 +57.14% 7
West Yorkshire -13 24 £180 +24.13% 30
East Sussex +8 23 £250 -9.99% 3
West Sussex +16 22 £120 -56.36% 5
Birmingham +14 20 £180 -33.33% 6
Leeds -3 20 £180 +68.22% 19
Coventry +2 19 £250 +85.18%
North East -8 18 £260 +52.94% 5
Berkshire -8 18 £215 -14.00% 16
Edinburgh -10 16 £375 +49.40% 3
Tyne and Wear -12 16 £266 +56.61% 5
Manchester -23 16 £258 +17.04% 6
Oxfordshire -4 15 £218 -15.94% 11
Cheshire +8 14 £185 -12.94% 10
Northamptonshire +9 13 £120 -38.06% 2

Support Analyst
Top 30 Related IT Skills

For the 6 months to 2 September 2014, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 1099 (49.80%) Windows
2 630 (28.55%) Active Directory
3 615 (27.87%) Microsoft
4 525 (23.79%) MS Office
5 508 (23.02%) ITIL
6 491 (22.25%) Windows 7
7 486 (22.02%) SQL
8 444 (20.12%) Finance
9 349 (15.81%) MS Excel
10 337 (15.27%) UNIX
11 332 (15.04%) Windows XP
12 281 (12.73%) Citrix
13 261 (11.83%) MS Exchange
14 256 (11.60%) Oracle
15 253 (11.46%) Windows Server 2008
16 239 (10.83%) SQL Server
17 215 (9.74%) SLA
18 196 (8.88%) Banking
18 196 (8.88%) Windows Server 2003
19 187 (8.47%) Linux
20 183 (8.29%) VMware
21 160 (7.25%) Blackberry
21 160 (7.25%) Java
22 121 (5.48%) Cisco
23 118 (5.35%) Front Office
24 117 (5.30%) Microsoft Certification
25 116 (5.26%) SharePoint
26 112 (5.07%) Security Cleared
27 107 (4.85%) .NET
28 105 (4.76%) LAN

Support Analyst
Top Related IT Skills by Category

For the 6 months to 2 September 2014, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 261 (11.83%) MS Exchange
2 116 (5.26%) SharePoint
3 96 (4.35%) Exchange Server 2010
4 69 (3.13%) IIS
4 69 (3.13%) IBM Notes
5 62 (2.81%) Blackberry Enterprise Server
6 57 (2.58%) Exchange Server 2003
6 57 (2.58%) Exchange Server 2007
7 46 (2.08%) WebLogic
8 39 (1.77%) WebSphere
9 30 (1.36%) Tomcat
10 24 (1.09%) SharePoint 2010
11 22 (1.00%) Apache
12 20 (0.91%) Lync
13 19 (0.86%) WorkSite
13 19 (0.86%) Documentum
14 18 (0.82%) MQSeries
14 18 (0.82%) WebSphere Application Server
15 14 (0.63%) Lotus Domino
16 10 (0.45%) BizTalk Server
Applications
1 525 (23.79%) MS Office
2 349 (15.81%) MS Excel
3 54 (2.45%) MS PowerPoint
4 37 (1.68%) MS Project
5 19 (0.86%) MS Visio
6 13 (0.59%) InfoPath
7 6 (0.27%) Spreadsheet
8 2 (0.091%) Vectorworks
8 2 (0.091%) PowerPivot
8 2 (0.091%) CINEMA 4D
9 1 (0.045%) Adobe Captivate
9 1 (0.045%) AutoCAD
9 1 (0.045%) InDesign
9 1 (0.045%) Pro/ENGINEER
Business Applications
1 19 (0.86%) Oracle EBS
2 16 (0.72%) Oracle EBS R12
3 15 (0.68%) Oracle Financials
4 14 (0.63%) Agresso
4 14 (0.63%) Oracle Applications
4 14 (0.63%) Oracle General Ledger
4 14 (0.63%) Dynamics CRM
5 13 (0.59%) Oracle Payables
6 12 (0.54%) Markit EDM
6 12 (0.54%) Remedy ITSM
7 11 (0.50%) Oracle 11i
7 11 (0.50%) Oracle Receivables
8 10 (0.45%) Remedy AR System
9 9 (0.41%) SAP PS
10 8 (0.36%) ION MarketView
10 8 (0.36%) Oracle iProcurement
10 8 (0.36%) Oracle Assets
11 7 (0.32%) Dynamics NAV
12 6 (0.27%) SAP Oil and Gas
12 6 (0.27%) Academy Housing
Cloud Services
1 31 (1.40%) Office 365
2 7 (0.32%) SaaS
2 7 (0.32%) Google Apps
3 2 (0.091%) Microsoft Azure
4 1 (0.045%) Amazon AWS
4 1 (0.045%) Cloud Computing
Communications & Networking
1 105 (4.76%) LAN
2 101 (4.58%) TCP/IP
3 96 (4.35%) WAN
4 90 (4.08%) DNS
5 80 (3.62%) Firewall
6 77 (3.49%) SAN
7 69 (3.13%) DHCP
8 64 (2.90%) Wireless
9 62 (2.81%) VPN
10 52 (2.36%) Internet
11 41 (1.86%) VoIP
12 34 (1.54%) FTP
13 26 (1.18%) IP Telephony
14 21 (0.95%) HTTP
15 17 (0.77%) Intranet
16 16 (0.72%) SSL
17 13 (0.59%) NAS
18 11 (0.50%) Ethernet
19 10 (0.45%) LDAP
20 9 (0.41%) MPLS
Database & Business Intelligence
1 239 (10.83%) SQL Server
2 66 (2.99%) Oracle Database
3 56 (2.54%) SQL Server 2008
4 39 (1.77%) SQL Server 2005
5 34 (1.54%) Data Warehouse
5 34 (1.54%) Relational Database
6 26 (1.18%) SQL Server Reporting Services
7 21 (0.95%) Oracle Reports
8 20 (0.91%) DB2
9 18 (0.82%) Crystal Reports
9 18 (0.82%) SQL Server Integration Services
9 18 (0.82%) QlikView
10 17 (0.77%) MySQL
11 13 (0.59%) Oracle Database 11g
12 12 (0.54%) SQL Server 2000
12 12 (0.54%) RDBMS
12 12 (0.54%) Oracle BI Publisher
13 11 (0.50%) SQL Server 2012
14 10 (0.45%) Oracle Database 10g
14 10 (0.45%) SQL Server Analysis Services
Development Applications
1 15 (0.68%) Oracle Forms
2 14 (0.63%) JIRA
3 11 (0.50%) Subversion
3 11 (0.50%) Visual Studio
4 10 (0.45%) Team Foundation Server
5 7 (0.32%) Toad
6 5 (0.23%) VSS/SourceSafe
6 5 (0.23%) Eclipse
6 5 (0.23%) MSI
6 5 (0.23%) TeamCity
7 4 (0.18%) Rational Rhapsody
7 4 (0.18%) PVCS
8 3 (0.14%) ClearCase
8 3 (0.14%) TestDirector
8 3 (0.14%) Serena SBM
8 3 (0.14%) SoapUI
9 2 (0.091%) Appcelerator Titanium
9 2 (0.091%) Jenkins
9 2 (0.091%) Git (software)
9 2 (0.091%) Atlassian Bamboo
General
1 444 (20.12%) Finance
2 196 (8.88%) Banking
3 118 (5.35%) Front Office
4 94 (4.26%) Retail
5 70 (3.17%) Legal
6 68 (3.08%) Investment Banking
7 63 (2.85%) Law
8 44 (1.99%) Back Office
9 42 (1.90%) Telecoms
10 36 (1.63%) Manufacturing
11 30 (1.36%) Pharmaceutical
12 23 (1.04%) Financial Institution
13 22 (1.00%) Marketing
14 20 (0.91%) Advertising
15 19 (0.86%) Publishing
16 11 (0.50%) General Ledger
16 11 (0.50%) German Language
17 7 (0.32%) Mandarin Language
18 6 (0.27%) French Language
18 6 (0.27%) Billing
Libraries, Frameworks & Software Standards
1 107 (4.85%) .NET
2 50 (2.27%) XML
3 37 (1.68%) HTML
4 30 (1.36%) ASP.NET
5 27 (1.22%) J2EE
6 26 (1.18%) FIX Protocol
7 25 (1.13%) Middleware
8 22 (1.00%) Web Services
9 15 (0.68%) WebSphere MQ
10 11 (0.50%) Spring
11 10 (0.45%) .NET Framework
11 10 (0.45%) Rendezvous
12 9 (0.41%) COM+
12 9 (0.41%) Application Packaging
13 8 (0.36%) QuickFIX
13 8 (0.36%) XSLT
13 8 (0.36%) Hibernate
14 7 (0.32%) JDBC
14 7 (0.32%) JSP
15 6 (0.27%) SOAP
Miscellaneous
1 160 (7.25%) Blackberry
2 59 (2.67%) Management Information System
2 59 (2.67%) Derivative
3 51 (2.31%) Fixed Income
4 41 (1.86%) NHS
5 40 (1.81%) iPhone
6 37 (1.68%) Foreign Exchange (FX)
7 35 (1.59%) Equities
8 34 (1.54%) iPad
9 23 (1.04%) Statistics
10 21 (0.95%) Handset
10 21 (0.95%) Computer Science
10 21 (0.95%) Video Conferencing
11 19 (0.86%) AS400
11 19 (0.86%) Client/Server
12 16 (0.72%) Thin Client
12 16 (0.72%) Fat Client
13 14 (0.63%) Credit Risk
14 13 (0.59%) EPoS
15 11 (0.50%) Smartphone
Operating Systems
1 1099 (49.80%) Windows
2 491 (22.25%) Windows 7
3 337 (15.27%) UNIX
4 332 (15.04%) Windows XP
5 253 (11.46%) Windows Server 2008
6 196 (8.88%) Windows Server 2003
7 187 (8.47%) Linux
8 72 (3.26%) Windows 8
9 52 (2.36%) Windows Server 2012
10 47 (2.13%) Windows Vista
11 38 (1.72%) Mac OS X
12 36 (1.63%) Solaris
13 33 (1.50%) Red Hat Enterprise Linux
14 29 (1.31%) Android
15 25 (1.13%) Apple iOS
15 25 (1.13%) Windows 2000
16 18 (0.82%) AIX
16 18 (0.82%) HPUX
17 17 (0.77%) Windows 2000 Server
18 12 (0.54%) CentOS
Processes & Methodologies
1 508 (23.02%) ITIL
2 101 (4.58%) Service Management
3 98 (4.44%) Incident Management
4 80 (3.62%) Project Management
5 69 (3.13%) Service Delivery
6 67 (3.04%) Change Management
7 62 (2.81%) Migration
8 61 (2.76%) Asset Management
9 60 (2.72%) Problem Management
10 55 (2.49%) ITSM
11 53 (2.40%) CRM
12 50 (2.27%) Business Intelligence
12 50 (2.27%) Change Control
13 43 (1.95%) ERP
14 42 (1.90%) Workflow
14 42 (1.90%) User Acceptance Testing
15 41 (1.86%) Root Cause Analysis
16 39 (1.77%) E-Commerce
17 34 (1.54%) Electronic Trading
18 33 (1.50%) Disaster Recovery
Programming Languages
1 486 (22.02%) SQL
2 160 (7.25%) Java
3 70 (3.17%) C#
4 64 (2.90%) Perl
5 55 (2.49%) PL/SQL
6 49 (2.22%) PowerShell
7 45 (2.04%) Python
8 44 (1.99%) Shell Script
9 40 (1.81%) VBA
10 34 (1.54%) C++
11 32 (1.45%) VB
12 31 (1.40%) Bash Shell
13 27 (1.22%) JavaScript
14 23 (1.04%) T-SQL
15 18 (0.82%) VBScript
16 13 (0.59%) VB.NET
16 13 (0.59%) C
17 10 (0.45%) Korn
18 9 (0.41%) VB6
19 8 (0.36%) COBOL
Qualifications
1 117 (5.30%) Microsoft Certification
2 112 (5.07%) Security Cleared
3 98 (4.44%) Degree
4 95 (4.30%) SC Cleared
5 71 (3.22%) MCP
6 53 (2.40%) MCSE
7 47 (2.13%) ITIL Certification
8 30 (1.36%) Cisco Certification
9 26 (1.18%) MCITP
10 23 (1.04%) MCSA
11 19 (0.86%) CCNA
11 19 (0.86%) DV Cleared
12 15 (0.68%) MOS
13 13 (0.59%) MCTS
14 12 (0.54%) A+ Certification
14 12 (0.54%) ITIL Foundation Certificate
15 11 (0.50%) MCDST
16 8 (0.36%) VMware Certified Professional (VCP)
16 8 (0.36%) CCNP
17 6 (0.27%) PRINCE2 Certification
Quality Assurance & Compliance
1 215 (9.74%) SLA
2 20 (0.91%) Sarbanes-Oxley
3 16 (0.72%) QA
4 7 (0.32%) COBIT
5 2 (0.091%) ISO 9001
5 2 (0.091%) ISO/IEC 27001
5 2 (0.091%) Data Quality
6 1 (0.045%) FATCA
6 1 (0.045%) Dodd-Frank
6 1 (0.045%) ISO/IEC 20000
6 1 (0.045%) PCI DSS
6 1 (0.045%) Solvency II
System Software
1 630 (28.55%) Active Directory
2 94 (4.26%) VMware Infrastructure
3 59 (2.67%) XenApp
4 40 (1.81%) Hyper-V
5 22 (1.00%) XenDesktop
6 21 (0.95%) Terminal Services
7 19 (0.86%) vSphere
8 16 (0.72%) VMware ESX
9 11 (0.50%) VMware ESXi
10 10 (0.45%) XenServer
11 8 (0.36%) VMware Server
11 8 (0.36%) Microsoft App-V
12 4 (0.18%) RACF
12 4 (0.18%) Tivoli Workload Scheduler
13 3 (0.14%) NFS
13 3 (0.14%) Xen
13 3 (0.14%) Citrix Presentation Server
13 3 (0.14%) DFS Replication
14 2 (0.091%) Veritas Cluster Server
14 2 (0.091%) NLBS
Systems Management
1 82 (3.72%) SCCM
2 39 (1.77%) Backup Exec
3 35 (1.59%) ITRS Geneos
4 19 (0.86%) Control-M
5 18 (0.82%) Tivoli
5 18 (0.82%) Norton AntiVirus
6 16 (0.72%) WSUS
7 10 (0.45%) Nagios
8 9 (0.41%) SCOM
9 7 (0.32%) Tivoli Storage Manager
9 7 (0.32%) Systems Management Server (SMS)
10 6 (0.27%) Oracle Enterprise Manager
10 6 (0.27%) OpenView
11 5 (0.23%) Tivoli Monitoring
11 5 (0.23%) OVSD
11 5 (0.23%) HP Quality Center
11 5 (0.23%) McAfee ePO
12 4 (0.18%) Symantec Endpoint Protection
12 4 (0.18%) CA SiteMinder
12 4 (0.18%) ARCserve
Vendors
1 615 (27.87%) Microsoft
2 281 (12.73%) Citrix
3 256 (11.60%) Oracle
4 183 (8.29%) VMware
5 121 (5.48%) Cisco
6 100 (4.53%) HP
7 77 (3.49%) Apple
8 72 (3.26%) Lotus
9 65 (2.95%) Remedy
10 57 (2.58%) Symantec
11 53 (2.40%) SAP
12 49 (2.22%) Sybase
12 49 (2.22%) Red Hat
13 39 (1.77%) IBM
14 34 (1.54%) Cognos
15 33 (1.50%) Dell
15 33 (1.50%) EMC
16 28 (1.27%) Adobe
16 28 (1.27%) Bloomberg
17 26 (1.18%) Sun
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Rate: £290 - £380 per day
Posted: 1 hour ago
South East London
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Rate: £200 - £250 per day
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Experis Ltd
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Rate: £20000 - £25000 per annum
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Rate: £400 - £500 per day
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Posted: Yesterday
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Rate: Up to £300 per day
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Rate: £150 - £175 per day
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Rate: Up to £30 per hour
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