The table below looks at the statistics for the Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Support Analyst
Rank 113 98 102
Rank change year-on-year
-15 +4
Contract jobs requiring a Support Analyst 1041 1079 1008
As % of all contract IT jobs located in the UK 1.90% 2.04% 2.01%
As % of the Job Titles category 2.05% 2.20% 2.18%
Number of daily rates quoted 566 596 484
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£240 £250 £275
Average daily rate % change year-on-year
-4.00% -9.09%
90% offered a daily rate of more than £125 £117 £135
10% offered a daily rate of more than £475 £450 £475
UK excluding London average daily rate £225 £213 £210
% change year-on-year
+5.88% +1.19%
Number of hourly rates quoted 179 198 194
Average hourly rate £15.00 £16.00 £15.75
Average hourly rate % change year-on-year
-6.25% +1.58%
90% offered a hourly rate of more than £11.00 £10.00 £11.00
10% offered a hourly rate of more than £22.50 £23.10 £22.50
UK excluding London average hourly rate £14.00 £15.00 £14.13
% change year-on-year
-6.66% +6.19%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50665 48981 46333
As % of all contract IT jobs located in the UK 92.39% 92.57% 92.57%
Number of daily rates quoted 32010 29890 26848
Average daily rate £400 £395 £400
Average daily rate % change year-on-year
+1.26% -1.25%
90% offered a daily rate of more than £250 £228 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1905 1968 2163
Average hourly rate £17.00 £16.50 £18.00
Average hourly rate % change year-on-year
+3.03% -8.33%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £38.00 £40.00
UK excluding London average hourly rate £16.50 £16.08 £17.50
% change year-on-year
+2.61% -8.11%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 7 July 2015.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 7 July 2015.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 956 £255 +2.00% 293
London -14 422 £250 -18.69% 111
South East -27 170 £225 +2.85% 52
East of England +20 133 £325 +66.66% 23
City of London -40 89 £267 -10.91% 56
Essex +12 57 £350 +47.36% 7
North West +11 55 £300 -3.22% 17
Scotland -6 48 £172 -33.84% 12
Yorkshire -10 46 £225 +13.20% 24
West Yorkshire +6 38 £240 -12.72% 18
East Midlands -3 37 £228 +7.05% 22
Chelmsford +2 36 £350 - 1
Surrey -3 36 £215 -6.52% 11
Leeds +2 35 £225 -21.73% 9
South West -31 34 £175 -22.22% 22
Buckinghamshire -16 33 £279 +23.77% 7
West Midlands -20 30 £158 -37.31% 17
Hertfordshire +9 28 £325 +150.00% 5
Manchester +6 26 £225 -29.68% 10
Milton Keynes -2 26 £277 +20.17% 4
North East -11 25 £135 -47.63% 4
Berkshire +11 24 £400 +57.63% 9
Tyne and Wear -9 24 £150 -42.06% 3
Oxfordshire -14 24 £205 -5.74% 9
Cambridgeshire +5 23 £240 +37.14% 3
Hampshire +7 22 £215 +7.50% 6
Newcastle upon Tyne -9 22 £150 -42.06% 3
Edinburgh +3 19 £140 -56.92% 6
Peterborough +7 17 - - 1
Glasgow -11 14 £165 -42.35% 3

Support Analyst
Top 30 Related IT Skills

For the 6 months to 7 July 2015, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 998 (46.99%) Windows
2 676 (31.83%) Microsoft
3 573 (26.98%) Active Directory
4 550 (25.89%) ITIL
5 509 (23.96%) SQL
6 429 (20.20%) Windows 7
7 427 (20.10%) Finance
8 411 (19.35%) MS Office
9 310 (14.60%) MS Excel
10 256 (12.05%) UNIX
11 241 (11.35%) Windows Server 2008
12 226 (10.64%) SQL Server
13 224 (10.55%) Citrix
14 215 (10.12%) Oracle
15 203 (9.56%) MS Exchange
16 196 (9.23%) Windows XP
17 193 (9.09%) Analytical Skills
18 192 (9.04%) Linux
19 191 (8.99%) SLA
20 188 (8.85%) VMware
21 164 (7.72%) Cisco
22 161 (7.58%) Banking
23 150 (7.06%) Windows Server 2003
24 146 (6.87%) Incident Management
25 133 (6.26%) Microsoft Certification
26 131 (6.17%) LAN
26 131 (6.17%) Blackberry
27 130 (6.12%) Front Office
28 127 (5.98%) Service Management
29 126 (5.93%) SharePoint

Support Analyst
Top Related IT Skills by Category

For the 6 months to 7 July 2015, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 203 (9.56%) MS Exchange
2 126 (5.93%) SharePoint
3 109 (5.13%) IIS
4 64 (3.01%) Blackberry Enterprise Server
5 59 (2.78%) Exchange Server 2010
6 53 (2.50%) IBM Notes
7 42 (1.98%) Tomcat
8 39 (1.84%) WebSphere
9 33 (1.55%) Lync
10 28 (1.32%) Apache
11 22 (1.04%) Exchange Server 2007
12 21 (0.99%) JBoss
13 18 (0.85%) Lotus Domino
13 18 (0.85%) Exchange Server 2003
14 17 (0.80%) SharePoint 2010
14 17 (0.80%) Exchange Server 2013
15 16 (0.75%) Oracle Workflow
15 16 (0.75%) WebSphere Application Server
16 14 (0.66%) WebLogic
16 14 (0.66%) CMS
Applications
1 411 (19.35%) MS Office
2 310 (14.60%) MS Excel
3 37 (1.74%) MS PowerPoint
4 29 (1.37%) MS Project
5 16 (0.75%) MS Visio
6 15 (0.71%) Spreadsheet
7 3 (0.14%) InfoPath
7 3 (0.14%) Adobe Creative Suite
7 3 (0.14%) AutoCAD
8 2 (0.094%) PowerPivot
9 1 (0.047%) Open Workbench
9 1 (0.047%) SOLIDWORKS
9 1 (0.047%) PrintSoft PReS
9 1 (0.047%) Photoshop
9 1 (0.047%) Acrobat
9 1 (0.047%) Fireworks
Business Applications
1 19 (0.89%) Dynamics CRM
1 19 (0.89%) thinkFolio
2 17 (0.80%) Oracle EBS
3 16 (0.75%) Oracle EBS R12
4 11 (0.52%) Remedy ITSM
4 11 (0.52%) Oracle General Ledger
4 11 (0.52%) Oracle Payables
4 11 (0.52%) Oracle Receivables
5 9 (0.42%) Dynamics NAV
5 9 (0.42%) Oracle Financials
5 9 (0.42%) CODA-Financials
6 8 (0.38%) Agresso
6 8 (0.38%) Markit EDM
7 7 (0.33%) Oracle Cash Management
7 7 (0.33%) Summit
7 7 (0.33%) LatentZero
8 6 (0.28%) Front Arena
8 6 (0.28%) SAP Oil and Gas
8 6 (0.28%) Dynamics AX
8 6 (0.28%) IntelliMatch
Cloud Services
1 75 (3.53%) Office 365
2 20 (0.94%) Microsoft Azure
3 18 (0.85%) Google Apps
4 11 (0.52%) Amazon AWS
5 10 (0.47%) Cloud Computing
6 4 (0.19%) SaaS
6 4 (0.19%) PaaS
6 4 (0.19%) SuccessFactors
7 3 (0.14%) Amazon EC2
7 3 (0.14%) IaaS
8 1 (0.047%) Adobe Analytics
8 1 (0.047%) Google Cloud Platform
8 1 (0.047%) Symantec.cloud
Communications & Networking
1 131 (6.17%) LAN
2 114 (5.37%) WAN
3 108 (5.08%) TCP/IP
4 104 (4.90%) DNS
5 94 (4.43%) Firewall
6 85 (4.00%) DHCP
7 58 (2.73%) SAN
8 56 (2.64%) Wireless
9 55 (2.59%) Internet
10 48 (2.26%) VPN
11 44 (2.07%) VoIP
12 31 (1.46%) Intranet
13 29 (1.37%) LDAP
14 18 (0.85%) Extranet
15 16 (0.75%) MPLS
15 16 (0.75%) Ethernet
16 15 (0.71%) HTTP
17 14 (0.66%) Network Security
18 13 (0.61%) VLAN
18 13 (0.61%) IP Telephony
Database & Business Intelligence
1 226 (10.64%) SQL Server
2 49 (2.31%) SQL Server 2008
3 47 (2.21%) Oracle Database
4 46 (2.17%) SQL Server Integration Services
5 45 (2.12%) Data Warehouse
6 43 (2.02%) Relational Database
7 37 (1.74%) SQL Server Reporting Services
8 30 (1.41%) SQL Server 2005
9 20 (0.94%) Crystal Reports
10 19 (0.89%) Oracle Reports
10 19 (0.89%) DTS
10 19 (0.89%) SQL Server 2012
11 17 (0.80%) RDBMS
12 16 (0.75%) DB2
12 16 (0.75%) SQL Server Analysis Services
13 13 (0.61%) Oracle Database 11g
14 12 (0.56%) MS Access
15 8 (0.38%) MySQL
15 8 (0.38%) ProClarity
15 8 (0.38%) QlikView
Development Applications
1 21 (0.99%) Subversion
2 18 (0.85%) Visual Studio
3 15 (0.71%) Ant
4 12 (0.56%) JIRA
5 10 (0.47%) Maven
6 9 (0.42%) Eclipse
7 8 (0.38%) Toad
7 8 (0.38%) Jenkins
8 7 (0.33%) Team Foundation Server
8 7 (0.33%) Oracle Forms
9 5 (0.24%) Introscope
9 5 (0.24%) Octopus Deploy
10 4 (0.19%) TestDirector
11 3 (0.14%) PVCS
11 3 (0.14%) MSI
11 3 (0.14%) Oracle APEX
11 3 (0.14%) Rational Rhapsody
12 1 (0.047%) WiX
12 1 (0.047%) WebLOAD
12 1 (0.047%) Visual Studio Team System
General
1 427 (20.10%) Finance
2 161 (7.58%) Banking
3 130 (6.12%) Front Office
4 70 (3.30%) Retail
5 69 (3.25%) Investment Banking
6 68 (3.20%) Legal
7 57 (2.68%) Telecoms
8 44 (2.07%) Law
9 41 (1.93%) Back Office
10 36 (1.69%) Manufacturing
11 22 (1.04%) Marketing
12 20 (0.94%) Financial Institution
13 19 (0.89%) German Language
14 17 (0.80%) French Language
15 15 (0.71%) Advertising
15 15 (0.71%) General Ledger
16 12 (0.56%) Pharmaceutical
17 8 (0.38%) Billing
18 7 (0.33%) Automotive
19 6 (0.28%) Electronics
Libraries, Frameworks & Software Standards
1 77 (3.63%) .NET
2 41 (1.93%) XML
3 36 (1.69%) Web Services
3 36 (1.69%) FIX Protocol
4 30 (1.41%) Middleware
5 25 (1.18%) J2EE
5 25 (1.18%) ASP.NET
6 18 (0.85%) WebSphere MQ
7 15 (0.71%) HTML
7 15 (0.71%) WCF
8 12 (0.56%) Application Packaging
9 10 (0.47%) CSS
10 8 (0.38%) CGI
10 8 (0.38%) TIBCO EMS
11 7 (0.33%) Rendezvous
11 7 (0.33%) Spring
11 7 (0.33%) .NET Framework
11 7 (0.33%) ODBC
12 6 (0.28%) Java EE
12 6 (0.28%) jQuery
Miscellaneous
1 193 (9.09%) Analytical Skills
2 131 (6.17%) Blackberry
3 74 (3.48%) Fixed Income
4 63 (2.97%) Equities
5 50 (2.35%) NHS
6 49 (2.31%) Foreign Exchange (FX)
7 45 (2.12%) Management Information System
8 43 (2.02%) Derivative
9 39 (1.84%) iPhone
10 29 (1.37%) Computer Science
11 28 (1.32%) Data Centre
12 27 (1.27%) iPad
13 19 (0.89%) Video Conferencing
13 19 (0.89%) Clustering
13 19 (0.89%) Mainframe
14 17 (0.80%) Hedge funds
14 17 (0.80%) iSeries
15 16 (0.75%) PDA
16 13 (0.61%) Handset
16 13 (0.61%) Mathematics
Operating Systems
1 998 (46.99%) Windows
2 429 (20.20%) Windows 7
3 256 (12.05%) UNIX
4 241 (11.35%) Windows Server 2008
5 196 (9.23%) Windows XP
6 192 (9.04%) Linux
7 150 (7.06%) Windows Server 2003
8 118 (5.56%) Windows Server 2012
9 82 (3.86%) Windows 8
10 52 (2.45%) Android
11 37 (1.74%) Mac OS X
12 36 (1.69%) Windows Vista
13 31 (1.46%) Apple iOS
14 30 (1.41%) Red Hat Enterprise Linux
15 25 (1.18%) AIX
16 23 (1.08%) Solaris
17 14 (0.66%) HPUX
18 11 (0.52%) Windows 2000 Server
19 6 (0.28%) VMS
19 6 (0.28%) MVS
Processes & Methodologies
1 550 (25.89%) ITIL
2 146 (6.87%) Incident Management
3 127 (5.98%) Service Management
4 92 (4.33%) Change Management
5 83 (3.91%) Business Intelligence
6 79 (3.72%) Project Management
7 72 (3.39%) Migration
8 70 (3.30%) Problem Management
9 65 (3.06%) Service Delivery
10 51 (2.40%) CRM
11 48 (2.26%) ITSM
12 44 (2.07%) Workflow
13 42 (1.98%) Asset Management
13 42 (1.98%) Configuration Management
14 37 (1.74%) User Acceptance Testing
14 37 (1.74%) Change Control
15 35 (1.65%) Time Management
15 35 (1.65%) E-Commerce
16 34 (1.60%) Continuous Improvement
17 33 (1.55%) Investment Management
Programming Languages
1 509 (23.96%) SQL
2 103 (4.85%) Java
3 75 (3.53%) C#
4 74 (3.48%) Perl
5 61 (2.87%) PowerShell
6 60 (2.82%) Python
7 52 (2.45%) T-SQL
8 44 (2.07%) VBA
9 43 (2.02%) Shell Script
10 42 (1.98%) PL/SQL
11 34 (1.60%) VBScript
11 34 (1.60%) VB
12 31 (1.46%) JavaScript
13 22 (1.04%) Korn
14 15 (0.71%) C++
15 14 (0.66%) PHP
16 11 (0.52%) JCL
17 10 (0.47%) Bash Shell
17 10 (0.47%) VB.NET
18 8 (0.38%) COBOL
Qualifications
1 133 (6.26%) Microsoft Certification
2 102 (4.80%) Degree
3 97 (4.57%) Security Cleared
4 70 (3.30%) SC Cleared
5 64 (3.01%) MCSE
6 56 (2.64%) MCP
7 43 (2.02%) Cisco Certification
8 39 (1.84%) CCNA
9 32 (1.51%) ITIL Certification
10 28 (1.32%) MCSA
11 25 (1.18%) MCDST
11 25 (1.18%) MCITP
12 19 (0.89%) ITIL Foundation Certificate
13 14 (0.66%) CIMA
14 12 (0.56%) MOS
14 12 (0.56%) VMware Certified Professional (VCP)
15 11 (0.52%) MCTS
16 10 (0.47%) ACCA
16 10 (0.47%) CCNP
17 8 (0.38%) Citrix Certification
Quality Assurance & Compliance
1 191 (8.99%) SLA
2 17 (0.80%) QA
3 14 (0.66%) Sarbanes-Oxley
4 7 (0.33%) ISO/IEC 27001
5 6 (0.28%) PCI DSS
6 3 (0.14%) GxP
7 2 (0.094%) COBIT
7 2 (0.094%) COSO
8 1 (0.047%) Data Quality
8 1 (0.047%) HL7
8 1 (0.047%) DICOM
8 1 (0.047%) 21 CFR Part 11
8 1 (0.047%) ISO 8583
System Software
1 573 (26.98%) Active Directory
2 89 (4.19%) VMware Infrastructure
3 59 (2.78%) Hyper-V
4 36 (1.69%) XenApp
5 32 (1.51%) vSphere
6 21 (0.99%) VMware ESX
7 14 (0.66%) Microsoft App-V
8 12 (0.56%) XenDesktop
9 10 (0.47%) Terminal Services
9 10 (0.47%) VMware ESXi
10 9 (0.42%) Citrix Presentation Server
11 8 (0.38%) ISA Server
12 6 (0.28%) Xen
13 4 (0.19%) Microsoft Virtual Server
14 3 (0.14%) BitLocker
14 3 (0.14%) VMware Server
14 3 (0.14%) NFS
15 2 (0.094%) MetaFrame
15 2 (0.094%) Terminal Server
15 2 (0.094%) Tivoli Workload Scheduler
Systems Management
1 119 (5.60%) SCCM
2 30 (1.41%) Control-M
3 25 (1.18%) Backup Exec
4 22 (1.04%) WSUS
4 22 (1.04%) AirWatch
5 17 (0.80%) SCOM
6 14 (0.66%) ITRS Geneos
7 9 (0.42%) ARCserve
7 9 (0.42%) Norton AntiVirus
7 9 (0.42%) Tivoli
8 7 (0.33%) Puppet
9 6 (0.28%) NetBackup
10 5 (0.24%) Nagios
10 5 (0.24%) CA Spectrum
10 5 (0.24%) Icinga
11 4 (0.19%) DameWare
11 4 (0.19%) OpenView
12 3 (0.14%) SolarWinds Orion
12 3 (0.14%) HP Data Protector
12 3 (0.14%) OVSD
Vendors
1 676 (31.83%) Microsoft
2 224 (10.55%) Citrix
3 215 (10.12%) Oracle
4 188 (8.85%) VMware
5 164 (7.72%) Cisco
6 105 (4.94%) HP
7 66 (3.11%) IBM
8 57 (2.68%) Remedy
9 56 (2.64%) Lotus
10 51 (2.40%) Apple
10 51 (2.40%) Symantec
11 41 (1.93%) Sybase
12 38 (1.79%) Dell
13 35 (1.65%) SAP
13 35 (1.65%) Cognos
14 34 (1.60%) Red Hat
15 32 (1.51%) McAfee
16 29 (1.37%) Google
17 26 (1.22%) Adobe
18 23 (1.08%) Bloomberg
City, London
Oliver James Associates
Rate: £400 - £500 per day
Posted: 12 hours ago
Reigate, Surrey
Oliver James Associates
Rate: £300 - £400 per day
Posted: 12 hours ago
York, North Yorkshire
Oliver James Associates
Rate: £350 - £400 per day
Posted: 12 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Rate: From £300 to £400 per day 6 Months initially
Posted: 16 hours ago
West Sussex
Comtecs
Rate: £399 - £400 Per Day
Posted: 18 hours ago
City, London
McGregor Boyall
Rate: £500 - £600 per day
Posted: 20 hours ago
City, London
Red10
Rate: £450 - £500 per annum
Posted: 20 hours ago
Nottingham, Nottinghamshire
Reed Technology
Rate: £300 - £325 per day
Posted: 21 hours ago
Manchester, Lancashire
LA International
Rate: £10 - £14 per hour
Posted: 22 hours ago
City, London
Harrington Starr
Rate: £500 - £600 per day
Posted: Yesterday
City, London
Harrington Starr
Rate: £500 - £600 per day
Posted: Yesterday
London
Information Technology Services
Rate: £35k - 40k per day
Posted: Yesterday
West Bromwich, West Midlands (County)
Net Recruit.co.uk Ltd
Rate: £25,000 - £27,000 plus on call allowance
Posted: Yesterday
West London
JM
Rate: £25000 - £30000 per day
Posted: Yesterday
Leeds, West Yorkshire
Fruition IT Resources Limited
Posted: 2 days ago
City, London
Harrington Starr
Rate: £350 - £425 per day
Posted: 3 days ago
Gatwick, West Sussex
Search Consultancy
Posted: 4 days ago
City, London
Hays Finance Technology
Rate: £400.00 - £500.00 per annum
Posted: 4 days ago
East Grinstead, West Sussex
Vadis People
Rate: £200 per day
Posted: 4 days ago
Skipton, North Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £140.00 - £170.00 per day
Posted: 4 days ago