The first part of the table below looks at the demand for the Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 21 May 2012 with a comparison to the same period in the previous 2 years. The second part of the table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Support Analyst
Location
3 months to
21 May 2012
Same period 2011Same period 2010
Rank747784
Rank change year-on-year
Up+3Up+7
Matching contract IT job ads133413841109
As % of all contract IT jobs located in the UK2.282 %2.301 %2.009 %
As % of the Job Titles category2.468 %2.483 %2.187 %
Number of daily rates quoted669696423
Average daily rate£280£310£325
Average daily rate % change year-on-year
-9.67 %-4.61 %
90% of contracts offered a daily rate of more than£128£110£139
10% of contracts offered a daily rate of more than£475£525£533
UK excluding London average daily rate£220£225£230
% change year-on-year
-2.22 %-2.17 %
Number of hourly rates quoted219258242
Average hourly rate£16.50£16.00£15.40
Average hourly rate % change year-on-year
+3.12 %+3.89 %
90% of contracts offered a hourly rate of more than£11.00£10.50£10.01
10% of contracts offered a hourly rate of more than£25.00£25.00£27.50
UK excluding London average hourly rate£15.50£15.00£15.00
% change year-on-year
+3.33 %-
IT Contractor Job Market, Job Titles CategoryAll Job Titles
UK
Contract IT job ads with a match in the
Job Titles category
540465575050709
As % of all contract IT jobs located in the UK92.46 %92.67 %91.88 %
Number of daily rates quoted297953035424474
Average daily rate£400£425£413
Average daily rate % change year-on-year
-5.88 %+3.03 %
90% of contracts offered a daily rate of more than£240£250£225
10% of contracts offered a daily rate of more than£575£600£600
UK excluding London average daily rate£350£350£325
% change year-on-year
-+7.69 %
Number of hourly rates quoted258528802752
Average hourly rate£18.50£20.00£19.50
Average hourly rate % change year-on-year
-7.50 %+2.56 %
90% of contracts offered a hourly rate of more than£11.00£11.00£10.58
10% of contracts offered a hourly rate of more than£40.00£41.25£40.00
UK excluding London average hourly rate£18.00£20.00£18.00
% change year-on-year
-10.00 %+11.11 %

Support Analyst
Demand Trend

The chart provides the 3-month moving total of IT contractor jobs citing Support Analyst within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Demand Trend

Support Analyst
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend

Support Analyst
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 21 May 2012.

Support Analyst Daily Rate Histogram

Support Analyst
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend

Support Analyst
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 21 May 2012.

Support Analyst Hourly Rate Histogram

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 21 May 2012. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

LocationRank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
EnglandUp+11187£285-8.06 %
LondonNo change0659£341-14.68 %
City of LondonUp+14220£350-7.89 %
South EastDown-14183£190-20.83 %
ScotlandUp+3398£300-7.69 %
East of EnglandDown-1080£155-3.12 %
YorkshireUp+1370£210-40.00 %
North WestDown-1659£248+90.38 %
South WestDown-2653£300+9.09 %
West YorkshireDown-249£235-32.85 %
BuckinghamshireUp+1447£148-29.52 %
EssexUp+745£145+26.08 %
West MidlandsDown-941£231+2.77 %
LeedsUp+338£240-12.72 %
SurreyDown-437£155-46.55 %
GlasgowUp+635£250-37.50 %
Milton KeynesDown-128£148-27.80 %
East MidlandsDown-727£250+167.37 %
HampshireUp+1726£300+26.31 %
ManchesterDown-1226£330+120.00 %
AberdeenUp+1825£263-
WalesUp+825£113-60.00 %
OxfordshireUp+923£225+18.42 %
South WalesUp+722£120-66.31 %
EdinburghUp+921£330+46.66 %
CardiffUp+721£173-54.00 %
CheshireUp+118£160+85.50 %
HertfordshireDown-2016--
ColchesterUp+415£145+16.00 %
KentUp+1614£138-54.16 %

Support Analyst
Top 30 Related IT Skills

For the 6 months to 21 May 2012, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

11089 (43.15 %)Windows
2680 (26.94 %)Microsoft
3650 (25.75 %)Finance
4583 (23.10 %)SQL
5551 (21.83 %)Active Directory
6524 (20.76 %)MS Office
7472 (18.70 %)ITIL
8453 (17.95 %)Windows XP
9422 (16.72 %)MS Excel
10377 (14.94 %)UNIX
11343 (13.59 %)Windows 7
12317 (12.56 %)Banking
12317 (12.56 %)Oracle
13281 (11.13 %)Citrix
14248 (9.826 %)Windows Server 2003
15238 (9.429 %)SQL Server
16231 (9.152 %)Windows Server 2008
17225 (8.914 %)MS Exchange
18223 (8.835 %)Front Office
19209 (8.281 %)Blackberry
20199 (7.884 %)Linux
21189 (7.488 %)VMware
22183 (7.250 %)Microsoft Certification
23168 (6.656 %)Java
24162 (6.418 %)Investment Banking
25157 (6.220 %)SLA
26149 (5.903 %)LAN
27143 (5.666 %)TCP/IP
28134 (5.309 %)HP
28134 (5.309 %)SharePoint

Support Analyst
Top Related IT Skills by Category

For the 6 months to 21 May 2012, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

IT Contractor Job Market, Application Development CategoryApplication Development
1128 (5.071 %).NET
256 (2.219 %)HTML
339 (1.545 %)ASP.NET
437 (1.466 %)WebSphere
437 (1.466 %)XML
530 (1.189 %)ASP
628 (1.109 %)CSS
628 (1.109 %)Murex MxML
727 (1.070 %)Middleware
824 (0.951 %)J2EE
922 (0.872 %)MDX
1016 (0.634 %)Web Services
1115 (0.594 %)FIX Protocol
1214 (0.555 %)EDI
1311 (0.436 %)COM
1410 (0.396 %).NET Framework
159 (0.357 %)Application Packaging
168 (0.317 %)Java EE
168 (0.317 %)WCF
177 (0.277 %)Software Packaging
IT Contractor Job Market, Application Platforms CategoryApplication Platforms
1225 (8.914 %)MS Exchange
2134 (5.309 %)SharePoint
3109 (4.319 %)Exchange Server 2003
488 (3.487 %)Lotus Notes
572 (2.853 %)Exchange Server 2010
664 (2.536 %)Exchange Server 2007
760 (2.377 %)Blackberry Enterprise Server
857 (2.258 %)IIS
931 (1.228 %)SharePoint 2010
1028 (1.109 %)WebLogic
1126 (1.030 %)Apache
1225 (0.990 %)Tomcat
1323 (0.911 %)CMS
1421 (0.832 %)BizTalk Server
1421 (0.832 %)WorkSite
1513 (0.515 %)SAS
1612 (0.475 %)SharePoint Server
1711 (0.436 %)Lotus Domino
1711 (0.436 %)Rendezvous
1711 (0.436 %)Oracle Coherence
IT Contractor Job Market, Applications CategoryApplications
1524 (20.76 %)MS Office
2422 (16.72 %)MS Excel
368 (2.694 %)MS PowerPoint
465 (2.575 %)MS Project
536 (1.426 %)MS Visio
616 (0.634 %)Spreadsheet
78 (0.317 %)InfoPath
87 (0.277 %)Photoshop
94 (0.158 %)Office 365
94 (0.158 %)InDesign
103 (0.119 %)AutoCAD
112 (0.079 %)CINEMA 4D
112 (0.079 %)Vectorworks
112 (0.079 %)RoboHelp
121 (0.040 %)FreeHand
121 (0.040 %)Acrobat
121 (0.040 %)Maya
121 (0.040 %)DeltaView
121 (0.040 %)CATIA
121 (0.040 %)Adobe After Effects
IT Contractor Job Market, Business Applications CategoryBusiness Applications
133 (1.307 %)Oracle EBS
229 (1.149 %)Oracle Applications
328 (1.109 %)HFM
419 (0.753 %)Oracle EBS R12
419 (0.753 %)ION MarketView
518 (0.713 %)Dynamics CRM
615 (0.594 %)Oracle Financials
711 (0.436 %)SAP SD
810 (0.396 %)Sophis RISQUE
810 (0.396 %)Endur
99 (0.357 %)Global One
99 (0.357 %)assyst
99 (0.357 %)SunGard Stream Clearvision
108 (0.317 %)SAP FI
117 (0.277 %)Oracle HRMS
117 (0.277 %)Oracle General Ledger
117 (0.277 %)Cerner Millennium
117 (0.277 %)RMDS
126 (0.238 %)Autonomy Scrittura
126 (0.238 %)Tesseract
IT Contractor Job Market, Communications & Networking CategoryCommunications & Networking
1149 (5.903 %)LAN
2143 (5.666 %)TCP/IP
3122 (4.834 %)Firewall
4110 (4.358 %)WAN
5106 (4.200 %)DNS
6103 (4.081 %)VPN
780 (3.170 %)DHCP
878 (3.090 %)SAN
961 (2.417 %)Internet
1042 (1.664 %)VoIP
1136 (1.426 %)Wireless
1226 (1.030 %)Broadband
1325 (0.990 %)VLAN
1325 (0.990 %)IP Telephony
1424 (0.951 %)FTP
1518 (0.713 %)SSL
1616 (0.634 %)HTTP
1616 (0.634 %)Intranet
1715 (0.594 %)SMTP
1814 (0.555 %)ADSL
IT Contractor Job Market, Database & Business Intelligence CategoryDatabase & Business Intelligence
1238 (9.429 %)SQL Server
260 (2.377 %)SQL Server 2005
333 (1.307 %)SQL Server Analysis Services
432 (1.268 %)SQL Server Integration Services
531 (1.228 %)SQL Server 2008
629 (1.149 %)Crystal Reports
728 (1.109 %)SQL Server Reporting Services
827 (1.070 %)RDBMS
926 (1.030 %)DB2
1023 (0.911 %)Microsoft Analysis Services
1119 (0.753 %)Oracle BI EE
1218 (0.713 %)Oracle Reports
1218 (0.713 %)Data Warehouse
1315 (0.594 %)MS Access
1315 (0.594 %)Sybase IQ
1315 (0.594 %)Sybase ASE
1414 (0.555 %)Oracle 8/8i
1414 (0.555 %)SQL Server 2000
1512 (0.475 %)SQLPlus
1512 (0.475 %)Essbase
IT Contractor Job Market, Development Applications CategoryDevelopment Applications
117 (0.674 %)Visual Studio
29 (0.357 %)JIRA
37 (0.277 %)Oracle Forms
46 (0.238 %)VSS/SourceSafe
55 (0.198 %)TestDirector
55 (0.198 %)Ant
55 (0.198 %)PEAR
55 (0.198 %)CruiseControl
64 (0.158 %)Talend Open Studio
64 (0.158 %)JDeveloper
73 (0.119 %)Dreamweaver
73 (0.119 %)WinRunner
73 (0.119 %)JUnit
73 (0.119 %)VisualAge
73 (0.119 %)MSI
73 (0.119 %)InstallShield
73 (0.119 %)Team Foundation Server
73 (0.119 %)Subversion
73 (0.119 %)Maven
73 (0.119 %)Hudson
IT Contractor Job Market, General CategoryGeneral
1650 (25.75 %)Finance
2317 (12.56 %)Banking
3223 (8.835 %)Front Office
4162 (6.418 %)Investment Banking
5107 (4.239 %)Back Office
5107 (4.239 %)Legal
691 (3.605 %)Telecoms
769 (2.734 %)Law
844 (1.743 %)Financial Institution
940 (1.585 %)Retail
1025 (0.990 %)Manufacturing
1124 (0.951 %)German Language
1222 (0.872 %)Billing
1222 (0.872 %)Marketing
1320 (0.792 %)Publishing
1419 (0.753 %)Pharmaceutical
1512 (0.475 %)Automotive
1611 (0.436 %)French Language
1611 (0.436 %)General Ledger
178 (0.317 %)Spanish Language
IT Contractor Job Market, Miscellaneous CategoryMiscellaneous
1209 (8.281 %)Blackberry
2106 (4.200 %)Derivative
396 (3.803 %)Foreign Exchange (FX)
494 (3.724 %)Fixed Income
562 (2.456 %)Equities
635 (1.387 %)Management Information System
732 (1.268 %)Grid Computing
828 (1.109 %)NHS
828 (1.109 %)Interest Rate Derivative
828 (1.109 %)PDA
924 (0.951 %)Video Conferencing
1023 (0.911 %)AS400
1023 (0.911 %)Clustering
1121 (0.832 %)Computer Science
1121 (0.832 %)Hedge funds
1220 (0.792 %)Market Risk
1319 (0.753 %)Equity Derivative
1417 (0.674 %)Credit Risk
1513 (0.515 %)Handset
1513 (0.515 %)Statistics
IT Contractor Job Market, Operating Systems CategoryOperating Systems
11089 (43.15 %)Windows
2453 (17.95 %)Windows XP
3377 (14.94 %)UNIX
4343 (13.59 %)Windows 7
5248 (9.826 %)Windows Server 2003
6231 (9.152 %)Windows Server 2008
7199 (7.884 %)Linux
889 (3.526 %)Windows Vista
975 (2.971 %)Windows 2000
1062 (2.456 %)Solaris
1135 (1.387 %)Red Hat Enterprise Linux
1226 (1.030 %)Windows NT
1323 (0.911 %)Windows 2000 Server
1421 (0.832 %)Mac OS X
1519 (0.753 %)AIX
1614 (0.555 %)VMS
174 (0.158 %)Windows Mobile
174 (0.158 %)Mac OS X Server
174 (0.158 %)Android
174 (0.158 %)OS/400
IT Contractor Job Market, Processes & Methodologies CategoryProcesses & Methodologies
1472 (18.70 %)ITIL
2106 (4.200 %)Project Management
395 (3.764 %)Service Management
395 (3.764 %)Service Delivery
490 (3.566 %)Incident Management
580 (3.170 %)Change Management
676 (3.011 %)Problem Management
771 (2.813 %)CRM
870 (2.773 %)Risk Management
870 (2.773 %)Document Management
964 (2.536 %)Asset Management
1063 (2.496 %)Business Intelligence
1162 (2.456 %)Migration
1256 (2.219 %)User Acceptance Testing
1348 (1.902 %)Change Control
1442 (1.664 %)Disaster Recovery
1442 (1.664 %)Time Management
1541 (1.624 %)PRINCE2
1640 (1.585 %)Release Management
1739 (1.545 %)ERP
IT Contractor Job Market, Programming Languages CategoryProgramming Languages
1583 (23.10 %)SQL
2168 (6.656 %)Java
3103 (4.081 %)Perl
4102 (4.041 %)C#
582 (3.249 %)VB
676 (3.011 %)Shell Script
762 (2.456 %)C++
860 (2.377 %)Python
958 (2.298 %)VBA
1053 (2.100 %)PL/SQL
1134 (1.347 %)JavaScript
1226 (1.030 %)T-SQL
1324 (0.951 %)VBScript
1421 (0.832 %)Ruby
1520 (0.792 %)VB.NET
1615 (0.594 %)C
1615 (0.594 %)Korn
1713 (0.515 %)VB6
1811 (0.436 %)PowerShell
198 (0.317 %)COBOL
IT Contractor Job Market, Qualifications CategoryQualifications
1183 (7.250 %)Microsoft Certification
2119 (4.715 %)Security Cleared
3113 (4.477 %)Degree
496 (3.803 %)MCSE
594 (3.724 %)MCP
678 (3.090 %)SC Cleared
741 (1.624 %)ITIL Certification
840 (1.585 %)Cisco Certification
938 (1.506 %)MCDST
1035 (1.387 %)CCNA
1126 (1.030 %)MCSA
1220 (0.792 %)Citrix Certification
1319 (0.753 %)DV Cleared
1418 (0.713 %)MCITP
1418 (0.713 %)CCA
1513 (0.515 %)A+ Certification
169 (0.357 %)MOS
178 (0.317 %)VMware Certified Professional (VCP)
178 (0.317 %)MCTS
178 (0.317 %)GNVQ
IT Contractor Job Market, Quality Assurance & Compliance CategoryQuality Assurance & Compliance
1157 (6.220 %)SLA
235 (1.387 %)QA
315 (0.594 %)ISO 9001
413 (0.515 %)Sarbanes-Oxley
53 (0.119 %)21 CFR Part 11
53 (0.119 %)GxP
53 (0.119 %)GMP
53 (0.119 %)ISO 9000
53 (0.119 %)COBIT
62 (0.079 %)ISO/IEC 27001
62 (0.079 %)TickIT
71 (0.040 %)GCP
71 (0.040 %)BS25999
71 (0.040 %)Data Quality
71 (0.040 %)Solvency II
IT Contractor Job Market, System Software CategorySystem Software
1551 (21.83 %)Active Directory
292 (3.645 %)VMware Infrastructure
348 (1.902 %)XenApp
433 (1.307 %)vSphere
528 (1.109 %)VMware ESX
619 (0.753 %)Hyper-V
718 (0.713 %)XenDesktop
812 (0.475 %)ISA Server
911 (0.436 %)XenServer
1010 (0.396 %)Terminal Services
119 (0.357 %)Terminal Server
127 (0.277 %)Veritas Volume Manager
127 (0.277 %)Citrix Presentation Server
127 (0.277 %)PowerHA
127 (0.277 %)VMware ESXi
133 (0.119 %)Oracle RAC
142 (0.079 %)UAG
142 (0.079 %)Xen
142 (0.079 %)Veritas Cluster Server
142 (0.079 %)DFS Replication
IT Contractor Job Market, Systems Management CategorySystems Management
165 (2.575 %)SCCM
253 (2.100 %)Systems Management Server (SMS)
331 (1.228 %)OpenView
426 (1.030 %)Nagios
523 (0.911 %)Backup Exec
620 (0.792 %)OVSD
620 (0.792 %)Tivoli
719 (0.753 %)Control-M
719 (0.753 %)SCOM
818 (0.713 %)NetBackup
916 (0.634 %)WSUS
1010 (0.396 %)McAfee ePO
117 (0.277 %)Tivoli Storage Manager
117 (0.277 %)EMC NetWorker
126 (0.238 %)CiscoWorks
135 (0.198 %)DameWare
135 (0.198 %)ARCserve
135 (0.198 %)Norton AntiVirus
135 (0.198 %)Zenoss
144 (0.158 %)Unicenter
IT Contractor Job Market, Vendors CategoryVendors
1680 (26.94 %)Microsoft
2317 (12.56 %)Oracle
3281 (11.13 %)Citrix
4189 (7.488 %)VMware
5134 (5.309 %)HP
6133 (5.269 %)Cisco
7101 (4.002 %)Sybase
889 (3.526 %)Remedy
889 (3.526 %)Lotus
969 (2.734 %)Bloomberg
969 (2.734 %)SAP
1053 (2.100 %)Reuters
1143 (1.704 %)Murex
1241 (1.624 %)Sun
1241 (1.624 %)Red Hat
1335 (1.387 %)Dell
1434 (1.347 %)NetApp
1533 (1.307 %)IBM
1632 (1.268 %)McAfee
1730 (1.189 %)Business Objects