The statistics below represent IT contracts advertised across the UK that had Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 5 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
5 May 2016
Same period 2015 Same period 2014
Support Analyst
Rank 170 125 116
Rank change year-on-year
-45 -9
Contract jobs requiring a Support Analyst 809 996 988
As % of all contract IT jobs located in the UK 1.46% 1.79% 1.81%
As % of the Job Titles category 1.54% 1.88% 1.92%
Number of daily rates quoted 476 529 505
Median daily rate £275 £230 £239
Median daily rate % change year-on-year
+19.56% -3.66%
90% offered a daily rate of more than £130 £125 £120
10% offered a daily rate of more than £471 £460 £450
UK excluding London median daily rate £245 £225 £200
% change year-on-year
+8.88% +12.50%
Number of hourly rates quoted 101 169 178
Median hourly rate £15.50 £15.00 £16.00
Median hourly rate % change year-on-year
+3.33% -6.25%
90% offered a hourly rate of more than £11.50 £11.00 £11.50
10% offered a hourly rate of more than £26.50 £26.20 £23.00
UK excluding London median hourly rate £15.00 £14.00 £14.50
% change year-on-year
+7.14% -3.44%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52698 52839 51404
As % of all contract IT jobs located in the UK 94.88% 94.71% 94.35%
Number of daily rates quoted 34350 32058 31435
Median daily rate £425 £400 £390
Median daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £260 £240 £225
10% offered a daily rate of more than £600 £550 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1506 2120 2116
Median hourly rate £17.50 £17.46 £17.50
Median hourly rate % change year-on-year
+0.22% -0.22%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.10 £42.50 £41.50
UK excluding London median hourly rate £18.00 £16.70 £17.00
% change year-on-year
+7.78% -1.76%

Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 5 May 2016.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 5 May 2016.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 5 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -44 767 £275 +12.24% 245
London -43 314 £300 +7.14% 87
South East -14 181 £233 +1.08% 61
East of England +21 82 £300 +20.00% 13
City of London 0 55 £425 +43.45% 21
North West -23 48 £208 - 12
Surrey +13 40 £268 +13.82% 11
West Midlands -27 38 £260 +25.30% 16
Hampshire +20 36 £185 -38.33% 13
Manchester -1 35 £208 -4.04% 7
Oxfordshire +7 33 £338 +48.35% 9
Yorkshire -25 29 £200 -11.11% 31
Essex +17 27 £300 +97.36% 1
South West -14 26 £194 -26.88% 20
North East -26 26 £320 +220.00%
West Sussex -13 25 £175 -9.09% 5
West Yorkshire -17 23 £175 -22.22% 22
East Midlands +3 20 £238 +29.25% 4
Scotland -58 20 £194 -11.93% 10
Cambridgeshire +14 19 £320 +6.66% 3
Hertfordshire +5 17 £170 -47.69% 4
Buckinghamshire -7 16 £196 -34.58% 4
Leeds -23 15 £203 -8.98% 12
Tyne and Wear -36 15 £310 +210.00%
Southampton +29 14 £155 - 5
Berkshire -17 14 £215 -5.49% 10
Newcastle upon Tyne -35 14 £310 +210.00%
Oxford +8 13 £200 -13.04% 1
Edinburgh -27 13 £244 +25.80% 2
Colchester -4 12 - -

Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 5 May 2016, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 768 (49.10%) Windows
2 468 (29.92%) Active Directory
3 466 (29.80%) Microsoft
4 382 (24.42%) Finance
5 381 (24.36%) ITIL
6 366 (23.40%) MS Office
7 350 (22.38%) SQL
8 334 (21.36%) Windows 7
9 226 (14.45%) MS Excel
10 211 (13.49%) Windows Server
11 203 (12.98%) Citrix
12 185 (11.83%) Unix
13 170 (10.87%) Oracle
14 164 (10.49%) Linux
15 155 (9.91%) Banking
16 137 (8.76%) SQL Server
17 128 (8.18%) Windows Server 2008
18 123 (7.86%) Windows XP
19 119 (7.61%) MS Exchange
20 117 (7.48%) VMware
21 116 (7.42%) Blackberry
22 106 (6.78%) SLA
23 98 (6.27%) Office 365
24 97 (6.20%) Analytical Skills
25 94 (6.01%) Incident Management
25 94 (6.01%) Cisco
26 93 (5.95%) DNS
26 93 (5.95%) Service Management
27 92 (5.88%) Front Office
27 92 (5.88%) Java

Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 119 (7.61%) MS Exchange
2 89 (5.69%) SharePoint
3 67 (4.28%) IIS
4 50 (3.20%) Exchange Server 2010
5 46 (2.94%) Blackberry Enterprise Server
6 32 (2.05%) Tomcat
7 31 (1.98%) Skype for Business
8 26 (1.66%) IBM Notes
9 25 (1.60%) Apache
10 20 (1.28%) Exchange Server 2003
10 20 (1.28%) JBoss
11 18 (1.15%) CMS
11 18 (1.15%) SharePoint 2013
12 17 (1.09%) Exchange Server 2007
13 13 (0.83%) Exchange Server 2013
14 12 (0.77%) WebLogic
15 11 (0.70%) Confluence
15 11 (0.70%) Documentum
16 10 (0.64%) WebSphere
17 8 (0.51%) SharePoint 2010
Applications
1 366 (23.40%) MS Office
2 226 (14.45%) MS Excel
3 26 (1.66%) MS Visio
4 25 (1.60%) MS PowerPoint
5 23 (1.47%) MS Project
6 14 (0.90%) Spreadsheet
7 3 (0.19%) Photoshop
8 2 (0.13%) Adobe Premiere
8 2 (0.13%) AutoCAD
9 1 (0.064%) Adobe Captivate
9 1 (0.064%) FrameMaker
Business Applications
1 18 (1.15%) Dynamics CRM
2 16 (1.02%) Dynamics AX
3 12 (0.77%) Oracle EBS
4 9 (0.58%) ION MarketView
4 9 (0.58%) Northgate Housing
5 7 (0.45%) Hi Portfolio
6 6 (0.38%) Oracle Financials
6 6 (0.38%) Oracle Payroll
6 6 (0.38%) Remedy ITSM
7 5 (0.32%) BASE24
7 5 (0.32%) Maximo
7 5 (0.32%) Oracle Applications
7 5 (0.32%) Oracle EBS R12
7 5 (0.32%) Oracle iProcurement
7 5 (0.32%) Oracle Procure-to-Pay
8 4 (0.26%) Oracle 11i
8 4 (0.26%) Oracle Cash Management
8 4 (0.26%) Oracle Payables
8 4 (0.26%) Oracle Receivables
8 4 (0.26%) SAP HR
Cloud Services
1 98 (6.27%) Office 365
2 13 (0.83%) Amazon AWS
3 9 (0.58%) Microsoft Azure
4 5 (0.32%) Yammer
5 4 (0.26%) Amazon EC2
6 3 (0.19%) Google Apps
7 2 (0.13%) Azure Active Directory
7 2 (0.13%) Google Analytics
7 2 (0.13%) IaaS
7 2 (0.13%) OneDrive
7 2 (0.13%) Virtual Private Cloud
8 1 (0.064%) Adobe Creative Cloud
8 1 (0.064%) Cloud Computing
8 1 (0.064%) MailChimp
8 1 (0.064%) Mimecast
8 1 (0.064%) SaaS
8 1 (0.064%) SuccessFactors
8 1 (0.064%) Veeva
Communications & Networking
1 93 (5.95%) DNS
2 81 (5.18%) TCP/IP
3 69 (4.41%) VPN
4 65 (4.16%) LAN
5 61 (3.90%) WAN
6 60 (3.84%) DHCP
7 51 (3.26%) Internet
8 49 (3.13%) Firewall
9 24 (1.53%) Intranet
9 24 (1.53%) SAN
9 24 (1.53%) Wireless
10 17 (1.09%) VoIP
11 16 (1.02%) IP Telephony
12 14 (0.90%) HTTP
13 13 (0.83%) Extranet
14 12 (0.77%) SSL
15 11 (0.70%) LDAP
16 10 (0.64%) ATM
17 9 (0.58%) Remote Desktop
17 9 (0.58%) Wi-Fi
Database & Business Intelligence
1 137 (8.76%) SQL Server
2 34 (2.17%) Oracle Database
3 29 (1.85%) SQL Server 2008
4 28 (1.79%) Relational Database
5 24 (1.53%) Data Warehouse
5 24 (1.53%) SQL Server Reporting Services
6 17 (1.09%) BusinessObjects
7 15 (0.96%) SQL Server 2005
7 15 (0.96%) SQL Server 2012
8 14 (0.90%) MS Access
9 11 (0.70%) KDB
9 11 (0.70%) SQL Server Integration Services
10 10 (0.64%) RDBMS
11 8 (0.51%) Crystal Reports
11 8 (0.51%) DB2
11 8 (0.51%) Oracle BI EE
11 8 (0.51%) Oracle Database 11g
11 8 (0.51%) SQL Server 2000
11 8 (0.51%) SQL Server Analysis Services
12 7 (0.45%) Oracle Discoverer
Development Applications
1 26 (1.66%) JIRA
2 15 (0.96%) Subversion
3 13 (0.83%) Team Foundation Server
4 12 (0.77%) Jenkins
4 12 (0.77%) Toad
5 8 (0.51%) Maven
6 7 (0.45%) Visual Studio
7 6 (0.38%) Ant
7 6 (0.38%) MSI
7 6 (0.38%) WiX
8 4 (0.26%) VSS/SourceSafe
9 3 (0.19%) Oracle APEX
9 3 (0.19%) Oracle Forms
10 2 (0.13%) Eclipse
10 2 (0.13%) Git (software)
10 2 (0.13%) Log4j
10 2 (0.13%) Mercurial
10 2 (0.13%) PVCS
10 2 (0.13%) TeamCity
10 2 (0.13%) VisualVM
General
1 382 (24.42%) Finance
2 155 (9.91%) Banking
3 92 (5.88%) Front Office
4 69 (4.41%) Law
5 65 (4.16%) Investment Banking
6 59 (3.77%) Legal
7 43 (2.75%) Retail
8 31 (1.98%) Back Office
9 23 (1.47%) Telecoms
10 21 (1.34%) Billing
11 20 (1.28%) Advertising
12 19 (1.21%) Manufacturing
13 11 (0.70%) German Language
14 7 (0.45%) French Language
15 6 (0.38%) Pharmaceutical
15 6 (0.38%) Publishing
16 5 (0.32%) Financial Institution
16 5 (0.32%) General Ledger
16 5 (0.32%) Marketing
17 4 (0.26%) Military
Libraries, Frameworks & Software Standards
1 88 (5.63%) .NET
2 32 (2.05%) XML
3 31 (1.98%) Web Services
4 29 (1.85%) HTML
4 29 (1.85%) J2EE
5 26 (1.66%) FIX Protocol
6 25 (1.60%) Middleware
7 16 (1.02%) CSS
8 15 (0.96%) ASP.NET
9 11 (0.70%) Classic ASP
10 10 (0.64%) EDI
11 8 (0.51%) .NET Framework
12 6 (0.38%) Software Packaging
12 6 (0.38%) WCF
12 6 (0.38%) WebSphere MQ
13 5 (0.32%) JDBC
13 5 (0.32%) WPF
14 4 (0.26%) ELK Stack
14 4 (0.26%) jQuery
15 3 (0.19%) Ajax
Miscellaneous
1 116 (7.42%) Blackberry
2 97 (6.20%) Analytical Skills
3 42 (2.69%) Foreign Exchange (FX)
4 41 (2.62%) Equities
5 36 (2.30%) Management Information System
6 32 (2.05%) Data Centre
6 32 (2.05%) Fixed Income
7 31 (1.98%) Derivative
8 29 (1.85%) NHS
9 20 (1.28%) Fat Client
9 20 (1.28%) Thin Client
10 18 (1.15%) iPhone
10 18 (1.15%) PDA
11 17 (1.09%) Fintech
12 15 (0.96%) Computer Science
12 15 (0.96%) Video Conferencing
13 14 (0.90%) Enterprise Software
13 14 (0.90%) Mainframe
14 13 (0.83%) Driving Licence
14 13 (0.83%) iPad
Operating Systems
1 768 (49.10%) Windows
2 334 (21.36%) Windows 7
3 211 (13.49%) Windows Server
4 185 (11.83%) Unix
5 164 (10.49%) Linux
6 128 (8.18%) Windows Server 2008
7 123 (7.86%) Windows XP
8 88 (5.63%) Windows 8
9 75 (4.80%) Windows Server 2012
10 74 (4.73%) Windows Server 2003
11 40 (2.56%) Apple iOS
12 36 (2.30%) Windows 10
13 32 (2.05%) Mac OS X
14 29 (1.85%) Android
15 27 (1.73%) Red Hat Enterprise Linux
16 14 (0.90%) Solaris
17 12 (0.77%) Windows 2000 Server
18 7 (0.45%) Windows 2000
18 7 (0.45%) Windows Vista
19 6 (0.38%) AIX
Processes & Methodologies
1 381 (24.36%) ITIL
2 94 (6.01%) Incident Management
3 93 (5.95%) Service Management
4 72 (4.60%) Change Management
5 64 (4.09%) Service Delivery
6 59 (3.77%) Problem Management
7 56 (3.58%) CRM
8 50 (3.20%) Asset Management
9 49 (3.13%) Project Management
10 44 (2.81%) Business Intelligence
11 43 (2.75%) Document Management
12 41 (2.62%) Migration
13 39 (2.49%) Release Management
14 38 (2.43%) Disaster Recovery
15 35 (2.24%) Root Cause Analysis
16 32 (2.05%) Investment Management
17 31 (1.98%) ITIL V3
18 30 (1.92%) Configuration Management
18 30 (1.92%) ITSM
19 28 (1.79%) Workflow
Programming Languages
1 350 (22.38%) SQL
2 92 (5.88%) Java
3 65 (4.16%) PowerShell
4 55 (3.52%) Perl
5 41 (2.62%) VBA
6 36 (2.30%) VB
7 35 (2.24%) Python
8 32 (2.05%) JavaScript
9 30 (1.92%) Shell Script
10 29 (1.85%) C#
11 27 (1.73%) PL/SQL
12 25 (1.60%) VBScript
13 16 (1.02%) PHP
14 15 (0.96%) T-SQL
15 13 (0.83%) VB.NET
16 9 (0.58%) C++
17 7 (0.45%) Bash Shell
17 7 (0.45%) C
17 7 (0.45%) COBOL
18 5 (0.32%) VB6
Qualifications
1 91 (5.82%) Microsoft Certification
2 68 (4.35%) Security Cleared
3 57 (3.64%) Degree
4 51 (3.26%) MCP
4 51 (3.26%) MCSE
5 49 (3.13%) SC Cleared
6 40 (2.56%) ITIL Certification
7 25 (1.60%) Cisco Certification
8 21 (1.34%) CCNA
8 21 (1.34%) MCSA
9 20 (1.28%) MCDST
10 14 (0.90%) MCITP
11 9 (0.58%) A+ Certification
11 9 (0.58%) ITIL Foundation Certificate
12 8 (0.51%) BPSS Clearance
12 8 (0.51%) DBS Check
13 7 (0.45%) CCNP
14 6 (0.38%) MOS
14 6 (0.38%) PRINCE2 Certification
14 6 (0.38%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 106 (6.78%) SLA
2 15 (0.96%) QA
3 11 (0.70%) Disclosure Scotland
4 6 (0.38%) ISO/IEC 27001
5 3 (0.19%) PCI DSS
5 3 (0.19%) Sarbanes-Oxley
6 1 (0.064%) Data Quality
6 1 (0.064%) ISO 9001
6 1 (0.064%) P3O
6 1 (0.064%) TickIT
6 1 (0.064%) WCAG
System Software
1 468 (29.92%) Active Directory
2 72 (4.60%) VMware Infrastructure
3 38 (2.43%) XenApp
4 27 (1.73%) vSphere
5 26 (1.66%) XenDesktop
6 20 (1.28%) Hyper-V
7 18 (1.15%) VMware ESX
8 13 (0.83%) Microsoft App-V
9 9 (0.58%) BitLocker
9 9 (0.58%) Terminal Services
10 7 (0.45%) VMware ESXi
11 6 (0.38%) NFS
12 4 (0.26%) Citrix Presentation Server
12 4 (0.26%) RACF
12 4 (0.26%) Samba
12 4 (0.26%) XenServer
13 3 (0.19%) UAG
13 3 (0.19%) VMware Workstation
14 2 (0.13%) Firmware
14 2 (0.13%) Terminal Server
Systems Management
1 89 (5.69%) SCCM
2 20 (1.28%) ITRS Geneos
3 16 (1.02%) Norton AntiVirus
4 13 (0.83%) Backup Exec
4 13 (0.83%) Control-M
4 13 (0.83%) Nagios
5 11 (0.70%) Puppet
6 10 (0.64%) NetBackup
6 10 (0.64%) WSUS
7 9 (0.58%) SCOM
8 7 (0.45%) McAfee ePO
8 7 (0.45%) Symantec Endpoint Protection
9 5 (0.32%) Cacti
9 5 (0.32%) Tivoli
10 4 (0.26%) DameWare
10 4 (0.26%) logstash
10 4 (0.26%) ServiceCenter
11 3 (0.19%) Bacula
11 3 (0.19%) Opsview
11 3 (0.19%) SCOrch
Vendors
1 466 (29.80%) Microsoft
2 203 (12.98%) Citrix
3 170 (10.87%) Oracle
4 117 (7.48%) VMware
5 94 (6.01%) Cisco
6 59 (3.77%) HP
7 47 (3.01%) Bloomberg
7 47 (3.01%) IBM
8 42 (2.69%) Remedy
9 38 (2.43%) SAP
10 37 (2.37%) Sybase
11 33 (2.11%) Apple
12 31 (1.98%) ServiceNow
13 30 (1.92%) Reuters
13 30 (1.92%) Symantec
14 29 (1.85%) Red Hat
15 28 (1.79%) Lotus
16 27 (1.73%) iManage
17 21 (1.34%) Fidessa
18 19 (1.21%) LANDesk
Inchinnan, Renfrewshire
Sopra Steria Recruitment Limited
Posted: 8 hours ago
City, London
ComputAppoint
Rate: £200 - £210 per day
Posted: 14 hours ago
Kidlington, Oxfordshire
Reed Technology
Rate: £14 per hour
Posted: 14 hours ago
West Yorkshire
Venn Group
Rate: £10 - £11 Per Hour
Posted: 15 hours ago
West Sussex
ARC IT Recruitment Ltd
Posted: 16 hours ago
London
Energon People
Rate: £225 - £300 per day
Posted: 20 hours ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Rate: £140.00 - £160.00 per day + Please quote
Posted: 22 hours ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: Yesterday
London
Venn Group
Rate: £9 - £10 Per Hour
Posted: Yesterday
Milton Keynes, Buckinghamshire
Rullion IT Plus
Posted: Yesterday
Lanarkshire
Reed Technology
Rate: £16.00 - £18.00 per annum
Posted: Yesterday
Exeter, Devon
Latcom Ltd
Rate: From £10 to £20 per hour
Posted: Yesterday
Bromley, Kent
Hays Finance Technology
Rate: £200.00 - £250.00 per day
Posted: Yesterday
London
Information Technology Services
Rate: £35k - 37k per year + benefits
Posted: Yesterday
Middlesbrough
G2 Recruitment Solutions
Posted: Yesterday
Forest Row, East Sussex
Vadis People
Rate: Circa £275-£350 per day
Posted: 2 days ago
London
Experis Ltd
Rate: £150.00 - £151 per day
Posted: 5 days ago
Leeds, West Yorkshire
Head Resourcing
Rate: £275 - £300 per day
Posted: 5 days ago
South East
Talent Spa
Rate: £325-375pd
Posted: 5 days ago
Exeter, Devon
Latcom Ltd
Posted: 6 days ago
South West
Lawrence Harvey Enterprise
Rate: £300 - £320 per day
Posted: 6 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £15 per hour
Posted: 6 days ago
London
Hays London City Cheapside
Rate: £220.00 per day
Posted: 7 days ago
London
Real Staffing
Rate: £250 - £300 per day
Posted: 8 days ago
Leamington Spa
Spectrum IT
Posted: 8 days ago
Sheffield
Capita plc
Rate: £220.00 per day
Posted: 8 days ago
Southampton
IQ Telecom
Rate: £200 - £210 per day
Posted: 13 days ago
Edinburgh
Cathcart Associates
Posted: 16 days ago
London
Talent Point
Rate: £40000.00 - £45000.00 per annum
Posted: 20 days ago
Ipswich
Vivid Resourcing
Rate: Market related
Posted: 21 days ago
Newbury
Hays Specialist Recruitment
Rate: £26000.00 - £27000.00 per annum + Please quote
Posted: 22 days ago
Aberdeen
Computer Futures
Rate: £250 - £300 per day + doe
Posted: 23 days ago