The first table below looks at the demand for the Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Support Analyst
Rank 108 85 77
Rank change year-on-year
-23 -8
Contract jobs requiring a Support Analyst 1029 1001 1315
As % of all contract IT jobs located in the UK 1.83% 2.10% 2.17%
As % of the Job Titles category 1.98% 2.27% 2.34%
Number of daily rates quoted 505 483 655
Average daily rate £250 £300 £288
Average daily rate % change year-on-year
-16.66% +4.34%
90% offered a daily rate of more than £120 £140 £130
10% offered a daily rate of more than £450 £500 £500
UK excluding London average daily rate £223 £250 £235
% change year-on-year
-11.00% +6.38%
Number of hourly rates quoted 181 177 209
Average hourly rate £16.00 £14.50 £16.00
Average hourly rate % change year-on-year
+10.34% -9.37%
90% offered a hourly rate of more than £11.50 £10.88 £11.27
10% offered a hourly rate of more than £22.50 £21.40 £25.80
UK excluding London average hourly rate £14.75 £14.50 £15.50
% change year-on-year
+1.72% -6.45%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51949 44129 56219
As % of all contract IT jobs located in the UK 92.27% 92.47% 92.70%
Number of daily rates quoted 31578 25274 30920
Average daily rate £390 £400 £400
Average daily rate % change year-on-year
-2.50% -
90% offered a daily rate of more than £230 £238 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 2083 2186 2628
Average hourly rate £17.50 £17.87 £19.50
Average hourly rate % change year-on-year
-2.04% -8.38%
90% offered a hourly rate of more than £11.00 £11.00 £11.37
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 18 April 2014.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 18 April 2014.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -21 948 £250 -16.66% 324
London -14 478 £298 -9.84% 121
South East -17 182 £238 -0.52% 66
City of London -19 134 £315 +14.54% 45
East of England -8 75 £235 -6.00% 27
North West +8 65 £138 -3.50% 33
South West -11 51 £245 -20.96% 15
Surrey -14 44 £276 -23.79% 10
Scotland -18 43 £183 -39.16% 12
Yorkshire -34 40 £229 +71.25% 30
Manchester +5 36 £198 -46.18% 18
Berkshire -8 35 £238 +1.06% 12
Buckinghamshire -14 30 £250 -6.97% 9
Essex -13 24 £170 +36.00% 6
West Midlands -31 24 £195 -3.70% 16
Oxfordshire +5 23 £180 -24.21% 9
Cambridgeshire -5 20 £270 +25.58% 5
East Midlands -11 20 £105 -53.33% 14
South Wales -13 20 £211 -43.66% 3
Wiltshire -16 20 £275 -15.38% 3
Wales -16 20 £211 -43.66% 5
Hampshire -11 16 £369 +67.61% 11
Milton Keynes -20 16 £275 -4.34% 4
Glasgow -3 15 £228 -29.84% 5
North East -13 15 £216 - 3
Tyne and Wear -16 14 £216 - 3
West Yorkshire -35 14 £250 +108.33% 16
South Yorkshire +5 13 £213 +32.81% 3
West Sussex +4 13 £160 -33.33% 9
Reading -5 13 £238 +6.74% 3

Support Analyst
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 934 (49.84%) Windows
2 567 (30.26%) Microsoft
3 494 (26.36%) Active Directory
4 486 (25.93%) MS Office
5 449 (23.96%) Windows 7
6 433 (23.11%) Finance
7 428 (22.84%) ITIL
8 377 (20.12%) SQL
9 316 (16.86%) MS Excel
10 300 (16.01%) Windows XP
11 246 (13.13%) Citrix
12 196 (10.46%) UNIX
13 192 (10.25%) Oracle
14 188 (10.03%) Windows Server 2008
15 182 (9.71%) SQL Server
16 181 (9.66%) Banking
17 177 (9.45%) MS Exchange
18 174 (9.28%) Blackberry
19 149 (7.95%) SLA
20 135 (7.20%) Windows Server 2003
21 131 (6.99%) VMware
22 112 (5.98%) SharePoint
23 108 (5.76%) Java
24 107 (5.71%) Linux
25 104 (5.55%) TCP/IP
26 101 (5.39%) Degree
27 99 (5.28%) Security Cleared
27 99 (5.28%) Microsoft Certification
28 93 (4.96%) Incident Management
29 89 (4.75%) Cisco

Support Analyst
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 177 (9.45%) MS Exchange
2 112 (5.98%) SharePoint
3 73 (3.90%) IBM Notes
4 58 (3.09%) Exchange Server 2010
5 54 (2.88%) Blackberry Enterprise Server
6 37 (1.97%) Exchange Server 2003
7 35 (1.87%) IIS
8 31 (1.65%) Exchange Server 2007
9 29 (1.55%) WebSphere
10 22 (1.17%) SharePoint 2010
11 20 (1.07%) CMS
12 16 (0.85%) Lync
13 14 (0.75%) Apache
13 14 (0.75%) WebLogic
14 12 (0.64%) Oracle Workflow
15 10 (0.53%) WorkSite
16 9 (0.48%) Tomcat
17 8 (0.43%) BizTalk Server
17 8 (0.43%) ColdFusion
17 8 (0.43%) Drupal
Applications
1 486 (25.93%) MS Office
2 316 (16.86%) MS Excel
3 56 (2.99%) MS PowerPoint
4 42 (2.24%) MS Project
5 23 (1.23%) MS Visio
6 12 (0.64%) Photoshop
7 10 (0.53%) Spreadsheet
8 8 (0.43%) InfoPath
9 3 (0.16%) InDesign
10 2 (0.11%) Pro/ENGINEER
10 2 (0.11%) Adobe Illustrator
10 2 (0.11%) Acrobat
10 2 (0.11%) CINEMA 4D
10 2 (0.11%) Vectorworks
11 1 (0.053%) AutoCAD
11 1 (0.053%) CATIA
Business Applications
1 22 (1.17%) Oracle EBS
2 20 (1.07%) Dynamics CRM
3 18 (0.96%) Oracle Financials
3 18 (0.96%) Oracle EBS R12
4 15 (0.80%) Agresso
5 14 (0.75%) Dynamics NAV
5 14 (0.75%) Oracle E-Business Tax
6 11 (0.59%) Oracle General Ledger
7 10 (0.53%) Minerva
7 10 (0.53%) Endur
7 10 (0.53%) SAP Oil and Gas
8 9 (0.48%) Maximo
8 9 (0.48%) Oracle Payables
9 8 (0.43%) RMDS
9 8 (0.43%) Aligne
10 7 (0.37%) Remedy ITSM
11 6 (0.32%) Capstone
11 6 (0.32%) Tesseract
11 6 (0.32%) Oracle ERP
11 6 (0.32%) Oracle Applications
Cloud Services
1 20 (1.07%) Office 365
2 11 (0.59%) Google Apps
3 7 (0.37%) SaaS
4 3 (0.16%) Cloud Computing
5 2 (0.11%) Amazon AWS
Communications & Networking
1 104 (5.55%) TCP/IP
2 89 (4.75%) VPN
3 84 (4.48%) LAN
4 63 (3.36%) WAN
4 63 (3.36%) DNS
5 61 (3.26%) Firewall
6 54 (2.88%) Internet
7 41 (2.19%) Wireless
8 37 (1.97%) DHCP
8 37 (1.97%) SAN
9 29 (1.55%) VoIP
10 27 (1.44%) FTP
11 16 (0.85%) SSL
12 15 (0.80%) VLAN
13 14 (0.75%) IP Telephony
14 13 (0.69%) HTTP
15 11 (0.59%) Ethernet
16 10 (0.53%) Wi-Fi
16 10 (0.53%) Intranet
16 10 (0.53%) SMTP
Database & Business Intelligence
1 182 (9.71%) SQL Server
2 38 (2.03%) SQL Server Reporting Services
3 36 (1.92%) Relational Database
4 34 (1.81%) Oracle Database
5 32 (1.71%) SQL Server Integration Services
6 26 (1.39%) SQL Server 2008
7 22 (1.17%) Crystal Reports
7 22 (1.17%) Data Warehouse
8 20 (1.07%) RDBMS
9 19 (1.01%) MS Access
10 18 (0.96%) SQL Server 2005
11 16 (0.85%) SQL Server Analysis Services
12 13 (0.69%) Oracle Reports
13 11 (0.59%) Oracle Database 11g
13 11 (0.59%) Oracle Database 10g
14 10 (0.53%) OLAP
15 9 (0.48%) MySQL
15 9 (0.48%) DB2
15 9 (0.48%) SAP BW
16 8 (0.43%) Data Mining
Development Applications
1 13 (0.69%) Oracle Forms
2 12 (0.64%) Toad
3 10 (0.53%) Subversion
4 9 (0.48%) JIRA
4 9 (0.48%) Eclipse
5 8 (0.43%) Visual Studio
5 8 (0.43%) Jenkins
5 8 (0.43%) Hudson
6 7 (0.37%) Git (software)
6 7 (0.37%) MSI
7 4 (0.21%) VSS/SourceSafe
8 3 (0.16%) Maven
8 3 (0.16%) TestDirector
9 2 (0.11%) InstallShield
9 2 (0.11%) Ant
9 2 (0.11%) Oracle APEX
9 2 (0.11%) Rational Rhapsody
9 2 (0.11%) Team Foundation Server
10 1 (0.053%) Rational DOORS
10 1 (0.053%) WebLOAD
General
1 433 (23.11%) Finance
2 181 (9.66%) Banking
3 86 (4.59%) Front Office
4 62 (3.31%) Law
5 57 (3.04%) Retail
6 56 (2.99%) Legal
7 52 (2.77%) Investment Banking
8 40 (2.13%) Telecoms
9 38 (2.03%) Back Office
10 27 (1.44%) Financial Institution
11 23 (1.23%) Manufacturing
12 16 (0.85%) Pharmaceutical
13 13 (0.69%) Marketing
13 13 (0.69%) Advertising
14 10 (0.53%) Local Government
14 10 (0.53%) General Ledger
15 9 (0.48%) German Language
15 9 (0.48%) Publishing
16 5 (0.27%) French Language
16 5 (0.27%) Italian Language
Libraries, Frameworks & Software Standards
1 72 (3.84%) .NET
2 51 (2.72%) HTML
2 51 (2.72%) XML
3 26 (1.39%) Web Services
4 24 (1.28%) CSS
5 22 (1.17%) ASP.NET
6 19 (1.01%) Middleware
7 18 (0.96%) J2EE
8 10 (0.53%) Rendezvous
8 10 (0.53%) XSLT
9 7 (0.37%) HTML5
9 7 (0.37%) .NET Framework
10 5 (0.27%) CSS3
10 5 (0.27%) QuickFIX
10 5 (0.27%) XHTML
10 5 (0.27%) WebSphere MQ
11 4 (0.21%) SOAP
11 4 (0.21%) COM
11 4 (0.21%) Spring
11 4 (0.21%) Application Packaging
Miscellaneous
1 174 (9.28%) Blackberry
2 52 (2.77%) Derivative
3 49 (2.61%) Management Information System
4 38 (2.03%) Fixed Income
4 38 (2.03%) iPhone
5 28 (1.49%) NHS
6 27 (1.44%) Equities
7 25 (1.33%) Foreign Exchange (FX)
8 23 (1.23%) iPad
9 21 (1.12%) AS400
10 20 (1.07%) Thin Client
10 20 (1.07%) Fat Client
10 20 (1.07%) Video Conferencing
11 19 (1.01%) EPoS
12 18 (0.96%) Computer Science
13 17 (0.91%) Statistics
14 13 (0.69%) Equity Derivative
15 12 (0.64%) iSeries
16 11 (0.59%) Smartphone
16 11 (0.59%) PDA
Operating Systems
1 934 (49.84%) Windows
2 449 (23.96%) Windows 7
3 300 (16.01%) Windows XP
4 196 (10.46%) UNIX
5 188 (10.03%) Windows Server 2008
6 135 (7.20%) Windows Server 2003
7 107 (5.71%) Linux
8 41 (2.19%) Mac OS X
9 38 (2.03%) Windows 8
9 38 (2.03%) Windows Vista
10 29 (1.55%) Solaris
11 24 (1.28%) Windows Server 2012
12 22 (1.17%) Android
13 19 (1.01%) Apple iOS
13 19 (1.01%) Windows 2000
14 12 (0.64%) AIX
15 11 (0.59%) Windows 2000 Server
16 9 (0.48%) Red Hat Enterprise Linux
17 8 (0.43%) Windows Mobile
18 6 (0.32%) Mac OS
Processes & Methodologies
1 428 (22.84%) ITIL
2 93 (4.96%) Incident Management
3 75 (4.00%) Service Delivery
4 68 (3.63%) Service Management
5 62 (3.31%) Problem Management
6 61 (3.26%) Change Management
6 61 (3.26%) Migration
6 61 (3.26%) Project Management
7 52 (2.77%) Change Control
8 48 (2.56%) Document Management
9 44 (2.35%) CRM
10 40 (2.13%) Asset Management
11 37 (1.97%) Business Intelligence
12 36 (1.92%) Disaster Recovery
13 34 (1.81%) Release Management
14 33 (1.76%) Time Management
15 31 (1.65%) ITSM
15 31 (1.65%) ERP
15 31 (1.65%) Root Cause Analysis
16 28 (1.49%) Workflow
Programming Languages
1 377 (20.12%) SQL
2 108 (5.76%) Java
3 58 (3.09%) C#
4 51 (2.72%) Perl
5 41 (2.19%) PL/SQL
6 38 (2.03%) C++
7 36 (1.92%) C
8 34 (1.81%) JavaScript
8 34 (1.81%) Python
9 29 (1.55%) Shell Script
10 27 (1.44%) VB
10 27 (1.44%) PowerShell
11 25 (1.33%) T-SQL
12 22 (1.17%) VBA
13 13 (0.69%) PHP
14 12 (0.64%) VBScript
15 9 (0.48%) Korn
16 8 (0.43%) XPath
17 7 (0.37%) VB.NET
18 6 (0.32%) RPG
Qualifications
1 101 (5.39%) Degree
2 99 (5.28%) Security Cleared
2 99 (5.28%) Microsoft Certification
3 70 (3.74%) SC Cleared
4 65 (3.47%) MCP
5 53 (2.83%) ITIL Certification
5 53 (2.83%) MCSE
6 24 (1.28%) MCSA
7 19 (1.01%) DV Cleared
8 18 (0.96%) A+ Certification
9 15 (0.80%) Cisco Certification
10 14 (0.75%) CCNA
10 14 (0.75%) MCTS
11 13 (0.69%) MCDST
11 13 (0.69%) MCITP
12 9 (0.48%) Citrix Certification
13 6 (0.32%) MOS
14 5 (0.27%) BC Cleared
14 5 (0.27%) VMware Certified Professional (VCP)
15 4 (0.21%) PRINCE2 Certification
Quality Assurance & Compliance
1 149 (7.95%) SLA
2 26 (1.39%) QA
3 16 (0.85%) Sarbanes-Oxley
4 14 (0.75%) ISO 9001
5 9 (0.48%) ISO/IEC 27001
6 5 (0.27%) GxP
7 4 (0.21%) Data Quality
8 3 (0.16%) Dodd-Frank
8 3 (0.16%) COBIT
8 3 (0.16%) ISO 14001
9 1 (0.053%) EMIR
9 1 (0.053%) HL7
System Software
1 494 (26.36%) Active Directory
2 67 (3.58%) VMware Infrastructure
3 47 (2.51%) XenApp
4 20 (1.07%) Hyper-V
5 17 (0.91%) Terminal Services
6 16 (0.85%) VMware ESX
6 16 (0.85%) vSphere
7 14 (0.75%) Microsoft App-V
7 14 (0.75%) XenDesktop
8 11 (0.59%) XenServer
9 9 (0.48%) VMware ESXi
10 8 (0.43%) Citrix Presentation Server
11 7 (0.37%) Tivoli Workload Scheduler
12 6 (0.32%) Xen
13 2 (0.11%) RACF
13 2 (0.11%) Terminal Server
13 2 (0.11%) Microsoft Virtual Server
13 2 (0.11%) VMware Server
14 1 (0.053%) Postfix
14 1 (0.053%) Sendmail
Systems Management
1 83 (4.43%) SCCM
2 19 (1.01%) Backup Exec
3 18 (0.96%) Norton AntiVirus
4 16 (0.85%) Tivoli
5 13 (0.69%) Tivoli NetView
6 11 (0.59%) WSUS
6 11 (0.59%) Tivoli Storage Manager
7 10 (0.53%) Systems Management Server (SMS)
8 8 (0.43%) NetBackup
9 7 (0.37%) ITRS Geneos
9 7 (0.37%) BladeLogic
10 6 (0.32%) Control-M
10 6 (0.32%) Oracle Enterprise Manager
11 5 (0.27%) Symantec Endpoint Protection
11 5 (0.27%) SCOM
11 5 (0.27%) DameWare
12 4 (0.21%) OVSD
12 4 (0.21%) Nagios
13 3 (0.16%) HP Quality Center
13 3 (0.16%) EMC NetWorker
Vendors
1 567 (30.26%) Microsoft
2 246 (13.13%) Citrix
3 192 (10.25%) Oracle
4 131 (6.99%) VMware
5 89 (4.75%) Cisco
6 74 (3.95%) Lotus
7 69 (3.68%) HP
7 69 (3.68%) Apple
8 46 (2.45%) SAP
9 42 (2.24%) Remedy
10 39 (2.08%) Sybase
10 39 (2.08%) Symantec
11 36 (1.92%) Bloomberg
12 34 (1.81%) Reuters
13 28 (1.49%) Adobe
14 27 (1.44%) IBM
15 23 (1.23%) Business Objects
15 23 (1.23%) Sun
16 22 (1.17%) Avaya
17 17 (0.91%) Google
Doncaster, Yorkshire
Network IT Recruitment
Posted: Yesterday
Leicester, Leicestershire
Uniting Ambition
Rate: 300 - 400
Posted: Yesterday
Glasgow, Lanarkshire
Certes Computing Ltd (Birmingham)
Posted: Yesterday
City, London
Evolution Recruitment Solutions
Rate: Market Rates
Posted: Yesterday
Milton Keynes, Buckinghamshire
Certes Computing Ltd (Birmingham)
Posted: Yesterday
Cardiff, South Glamorgan
Rullion IT Plus
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: Market Rates
Posted: 2 days ago
Surrey
Vertical IT
Rate: £225 - £275 per day
Posted: 2 days ago
York, North Yorkshire
4it Recruitment Ltd
Rate: Market Rate
Posted: 2 days ago
Doncaster, South Yorkshire
Network ITR
Rate: 12 to 13.50 per hour GBP
Posted: 3 days ago
Edinburgh, Midlothian
Change Recruitment Group
Rate: £300 - £400 per day
Posted: 3 days ago
Chessington, Surrey
Coal IT Services
Rate: Up to £120 per day
Posted: 3 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Rate: £12 per hour
Posted: 3 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £17 per hour
Posted: 3 days ago
London
Lucas Kennedy
Rate: Market Rates
Posted: 3 days ago
West London
Lorien Resourcing
Rate: £150 - £160 per day
Posted: 3 days ago
Glasgow, Lanarkshire
Search Consultancy
Posted: 3 days ago
Rotherham, South Yorkshire
People Source Consulting
Rate: £225 - £275 per day
Posted: 3 days ago
Basingstoke, Hampshire
Nationwide People Ltd
Rate: £350 - £400 Per Day Ltd Co basis
Posted: 3 days ago
London
Hatstand Limited
Rate: £300 - £350 per day
Posted: 4 days ago