The table below looks at the statistics for the Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
Support Analyst
Rank 95 90 78
Rank change year-on-year
-5 -12
Contract jobs requiring a Support Analyst 1149 1106 1315
As % of all contract IT jobs located in the UK 1.98% 2.13% 2.33%
As % of the Job Titles category 2.19% 2.30% 2.50%
Number of daily rates quoted 626 534 629
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£245 £275 £250
Average daily rate % change year-on-year
-10.90% +10.00%
90% offered a daily rate of more than £120 £131 £125
10% offered a daily rate of more than £475 £455 £475
UK excluding London average daily rate £200 £250 £201
% change year-on-year
-20.00% +24.68%
Number of hourly rates quoted 189 211 247
Average hourly rate £15.00 £15.00 £16.00
Average hourly rate % change year-on-year
- -6.25%
90% offered a hourly rate of more than £10.50 £10.75 £11.00
10% offered a hourly rate of more than £25.00 £23.50 £24.97
UK excluding London average hourly rate £14.50 £14.50 £15.00
% change year-on-year
- -3.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52582 48184 52592
As % of all contract IT jobs located in the UK 90.59% 92.68% 93.09%
Number of daily rates quoted 32352 29013 29451
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £230 £235
10% offered a daily rate of more than £550 £575 £570
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 2048 2039 2629
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.05
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 2 October 2014.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 2 October 2014.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 2 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 1066 £250 -9.09% 384
London +17 531 £325 +10.16% 164
South East -11 177 £211 -15.50% 74
City of London +12 171 £325 +8.33% 59
West Midlands +18 76 £213 -12.82% 21
East of England -17 72 £173 -42.50% 28
Yorkshire -9 51 £225 +25.00% 26
East Midlands +24 50 £205 +9.33% 9
North West -22 48 £275 +29.41% 38
South West -27 43 £235 +4.44% 17
Scotland -38 37 £160 -50.76% 20
Surrey +1 36 £175 -41.66% 20
West Yorkshire -6 35 £225 -21.73% 17
Berkshire +7 33 £300 +20.00% 15
Leeds +4 33 £225 +78.57% 12
Buckinghamshire -13 28 £170 -2.85% 7
Hertfordshire -19 22 £103 -45.33% 14
Milton Keynes -15 21 £170 -2.85% 5
Manchester -25 21 £300 - 21
Birmingham +7 20 £134 -40.55% 9
North East -25 20 £245 +22.25% 6
Hampshire -32 20 £340 +70.00% 12
Tyne and Wear -26 19 £245 +22.25% 5
Essex -15 18 £130 -62.85% 2
West Sussex +15 17 £120 -56.36% 3
Cheshire +5 16 £213 - 16
East Sussex +4 16 £250 -24.35% 3
Cambridgeshire -7 16 £153 -49.16% 6
Reading +25 14 £115 -58.18% 3
Oxfordshire -14 14 £179 +11.71% 8

Support Analyst
Top 30 Related IT Skills

For the 6 months to 2 October 2014, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 1118 (50.38%) Windows
2 627 (28.26%) Active Directory
3 615 (27.72%) Microsoft
4 528 (23.79%) MS Office
5 519 (23.39%) Windows 7
6 499 (22.49%) SQL
7 473 (21.32%) ITIL
8 464 (20.91%) Finance
9 341 (15.37%) UNIX
10 334 (15.05%) MS Excel
11 321 (14.47%) Windows XP
12 285 (12.84%) Citrix
13 283 (12.75%) Windows Server 2008
14 260 (11.72%) MS Exchange
15 249 (11.22%) Oracle
16 227 (10.23%) SQL Server
17 213 (9.60%) Windows Server 2003
18 212 (9.55%) Banking
19 190 (8.56%) Linux
19 190 (8.56%) SLA
20 187 (8.43%) VMware
21 178 (8.02%) Analytical Skills
22 164 (7.39%) Java
23 148 (6.67%) Blackberry
24 130 (5.86%) Front Office
25 123 (5.54%) Cisco
26 119 (5.36%) Security Cleared
27 115 (5.18%) SharePoint
28 113 (5.09%) Microsoft Certification
29 112 (5.05%) TCP/IP

Support Analyst
Top Related IT Skills by Category

For the 6 months to 2 October 2014, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 260 (11.72%) MS Exchange
2 115 (5.18%) SharePoint
3 94 (4.24%) Exchange Server 2010
4 69 (3.11%) IBM Notes
5 66 (2.97%) IIS
6 58 (2.61%) Exchange Server 2003
7 57 (2.57%) Blackberry Enterprise Server
8 52 (2.34%) Exchange Server 2007
9 41 (1.85%) WebLogic
10 37 (1.67%) WebSphere
11 27 (1.22%) Tomcat
12 25 (1.13%) SharePoint 2010
13 22 (0.99%) WorkSite
14 19 (0.86%) Documentum
15 18 (0.81%) WebSphere Application Server
15 18 (0.81%) Apache
15 18 (0.81%) MQSeries
16 17 (0.77%) Lotus Domino
17 14 (0.63%) Lync
18 10 (0.45%) IBM HTTP Server
Applications
1 528 (23.79%) MS Office
2 334 (15.05%) MS Excel
3 53 (2.39%) MS PowerPoint
4 38 (1.71%) MS Project
5 18 (0.81%) MS Visio
6 10 (0.45%) InfoPath
7 6 (0.27%) Spreadsheet
8 3 (0.14%) Adobe Creative Suite
9 2 (0.090%) AutoCAD
9 2 (0.090%) PowerPivot
10 1 (0.045%) Adobe Captivate
10 1 (0.045%) Final Cut Pro
10 1 (0.045%) Pro/ENGINEER
10 1 (0.045%) InDesign
Business Applications
1 17 (0.77%) Oracle EBS
2 14 (0.63%) Agresso
2 14 (0.63%) Oracle Financials
2 14 (0.63%) Markit EDM
3 12 (0.54%) Oracle EBS R12
4 11 (0.50%) Remedy ITSM
4 11 (0.50%) Oracle Applications
4 11 (0.50%) Oracle 11i
5 10 (0.45%) Remedy AR System
5 10 (0.45%) Oracle Payables
6 9 (0.41%) Oracle Receivables
6 9 (0.41%) Oracle General Ledger
6 9 (0.41%) SAP PS
7 8 (0.36%) HiPortfolio
7 8 (0.36%) Oracle iProcurement
7 8 (0.36%) Dynamics CRM
7 8 (0.36%) Dynamics AX
7 8 (0.36%) Oracle Assets
8 7 (0.32%) ION MarketView
8 7 (0.32%) CODA-Financials
Cloud Services
1 37 (1.67%) Office 365
2 9 (0.41%) SaaS
3 6 (0.27%) Google Apps
3 6 (0.27%) Microsoft Azure
4 1 (0.045%) Cloud Computing
4 1 (0.045%) Amazon AWS
Communications & Networking
1 112 (5.05%) TCP/IP
2 108 (4.87%) LAN
3 102 (4.60%) WAN
4 95 (4.28%) DNS
5 83 (3.74%) Firewall
6 73 (3.29%) DHCP
7 72 (3.24%) SAN
8 63 (2.84%) VPN
9 61 (2.75%) Wireless
10 57 (2.57%) Internet
11 44 (1.98%) VoIP
12 31 (1.40%) FTP
13 25 (1.13%) IP Telephony
14 20 (0.90%) HTTP
15 19 (0.86%) LDAP
15 19 (0.86%) Intranet
16 16 (0.72%) SSL
17 14 (0.63%) MPLS
18 11 (0.50%) NAS
19 10 (0.45%) DSL
Database & Business Intelligence
1 227 (10.23%) SQL Server
2 69 (3.11%) Oracle Database
3 58 (2.61%) SQL Server 2008
4 41 (1.85%) SQL Server 2005
5 32 (1.44%) Relational Database
6 29 (1.31%) Data Warehouse
7 27 (1.22%) SQL Server Reporting Services
8 20 (0.90%) DB2
9 17 (0.77%) SQL Server Integration Services
10 16 (0.72%) Oracle Reports
10 16 (0.72%) QlikView
11 15 (0.68%) MySQL
11 15 (0.68%) Crystal Reports
12 13 (0.59%) SQL Server 2000
13 11 (0.50%) Oracle BI Publisher
13 11 (0.50%) SQL Server 2012
14 10 (0.45%) RDBMS
14 10 (0.45%) PowerCenter
14 10 (0.45%) SQL Server Analysis Services
15 9 (0.41%) Oracle Database 11g
Development Applications
1 13 (0.59%) Team Foundation Server
2 12 (0.54%) JIRA
3 11 (0.50%) Visual Studio
4 10 (0.45%) Oracle Forms
5 7 (0.32%) Subversion
6 5 (0.23%) TeamCity
6 5 (0.23%) Serena SBM
6 5 (0.23%) Eclipse
6 5 (0.23%) Toad
7 4 (0.18%) PVCS
7 4 (0.18%) MSI
8 3 (0.14%) SoapUI
8 3 (0.14%) TestDirector
8 3 (0.14%) ClearCase
9 2 (0.090%) Appcelerator Titanium
9 2 (0.090%) Rational Rhapsody
9 2 (0.090%) Atlassian Bamboo
9 2 (0.090%) Oracle APEX
10 1 (0.045%) StarTeam
10 1 (0.045%) Lombardi
General
1 464 (20.91%) Finance
2 212 (9.55%) Banking
3 130 (5.86%) Front Office
4 85 (3.83%) Retail
5 80 (3.61%) Investment Banking
6 68 (3.06%) Legal
7 62 (2.79%) Law
8 48 (2.16%) Back Office
9 41 (1.85%) Telecoms
10 30 (1.35%) Manufacturing
11 28 (1.26%) Pharmaceutical
12 25 (1.13%) Financial Institution
13 21 (0.95%) Advertising
14 20 (0.90%) Publishing
15 19 (0.86%) Marketing
16 8 (0.36%) Military
16 8 (0.36%) German Language
17 7 (0.32%) French Language
17 7 (0.32%) Mandarin Language
18 6 (0.27%) Electronics
Libraries, Frameworks & Software Standards
1 104 (4.69%) .NET
2 42 (1.89%) XML
3 34 (1.53%) HTML
4 32 (1.44%) FIX Protocol
5 31 (1.40%) Middleware
6 30 (1.35%) ASP.NET
7 24 (1.08%) J2EE
8 18 (0.81%) Web Services
9 16 (0.72%) WebSphere MQ
10 9 (0.41%) Rendezvous
10 9 (0.41%) COM+
11 8 (0.36%) Spring
12 7 (0.32%) .NET Framework
12 7 (0.32%) CSS
12 7 (0.32%) JDBC
13 6 (0.27%) XSLT
13 6 (0.27%) JSP
14 5 (0.23%) Application Packaging
14 5 (0.23%) QuickFIX
14 5 (0.23%) Hibernate
Miscellaneous
1 178 (8.02%) Analytical Skills
2 148 (6.67%) Blackberry
3 60 (2.70%) Management Information System
4 59 (2.66%) Derivative
5 51 (2.30%) Fixed Income
5 51 (2.30%) NHS
6 46 (2.07%) Equities
7 36 (1.62%) iPhone
8 34 (1.53%) iPad
9 33 (1.49%) Foreign Exchange (FX)
10 25 (1.13%) Fat Client
10 25 (1.13%) Thin Client
11 23 (1.04%) Client/Server
12 22 (0.99%) Video Conferencing
13 20 (0.90%) Computer Science
14 18 (0.81%) Statistics
15 16 (0.72%) Handset
15 16 (0.72%) Credit Risk
16 15 (0.68%) SWIFT
16 15 (0.68%) Tandem
Operating Systems
1 1118 (50.38%) Windows
2 519 (23.39%) Windows 7
3 341 (15.37%) UNIX
4 321 (14.47%) Windows XP
5 283 (12.75%) Windows Server 2008
6 213 (9.60%) Windows Server 2003
7 190 (8.56%) Linux
8 83 (3.74%) Windows 8
9 57 (2.57%) Windows Server 2012
10 43 (1.94%) Windows Vista
11 37 (1.67%) Red Hat Enterprise Linux
11 37 (1.67%) Solaris
12 34 (1.53%) Mac OS X
13 28 (1.26%) Apple iOS
14 27 (1.22%) Android
15 25 (1.13%) Windows 2000
16 18 (0.81%) HPUX
17 17 (0.77%) Windows 2000 Server
18 16 (0.72%) AIX
19 13 (0.59%) CentOS
Processes & Methodologies
1 473 (21.32%) ITIL
2 101 (4.55%) Service Management
3 86 (3.88%) Incident Management
4 80 (3.61%) Project Management
5 69 (3.11%) Service Delivery
6 66 (2.97%) Asset Management
7 62 (2.79%) Change Management
8 59 (2.66%) Migration
9 58 (2.61%) Problem Management
10 50 (2.25%) ITSM
11 49 (2.21%) CRM
11 49 (2.21%) Change Control
12 44 (1.98%) Business Intelligence
13 43 (1.94%) ERP
14 41 (1.85%) Workflow
15 38 (1.71%) User Acceptance Testing
16 37 (1.67%) Root Cause Analysis
17 34 (1.53%) E-Commerce
17 34 (1.53%) Low Latency
18 31 (1.40%) Electronic Trading
Programming Languages
1 499 (22.49%) SQL
2 164 (7.39%) Java
3 72 (3.24%) C#
4 66 (2.97%) Perl
5 52 (2.34%) PowerShell
6 51 (2.30%) PL/SQL
7 43 (1.94%) VBA
8 42 (1.89%) C++
8 42 (1.89%) Python
8 42 (1.89%) Shell Script
9 34 (1.53%) VB
10 31 (1.40%) Bash Shell
11 25 (1.13%) JavaScript
12 21 (0.95%) T-SQL
13 19 (0.86%) VBScript
14 18 (0.81%) C
15 15 (0.68%) VB.NET
16 13 (0.59%) VB6
17 10 (0.45%) Korn
18 8 (0.36%) COBOL
Qualifications
1 119 (5.36%) Security Cleared
2 113 (5.09%) Microsoft Certification
3 103 (4.64%) SC Cleared
4 89 (4.01%) Degree
5 72 (3.24%) MCP
6 53 (2.39%) MCSE
7 38 (1.71%) ITIL Certification
8 36 (1.62%) Cisco Certification
9 29 (1.31%) MCITP
10 25 (1.13%) DV Cleared
11 22 (0.99%) CCNA
12 19 (0.86%) ITIL Foundation Certificate
13 18 (0.81%) MCSA
14 16 (0.72%) MOS
15 13 (0.59%) CCNP
16 9 (0.41%) MCDST
16 9 (0.41%) MCTS
16 9 (0.41%) A+ Certification
17 7 (0.32%) VMware Certified Professional (VCP)
18 6 (0.27%) PRINCE2 Certification
Quality Assurance & Compliance
1 190 (8.56%) SLA
2 16 (0.72%) Sarbanes-Oxley
2 16 (0.72%) QA
3 4 (0.18%) COBIT
4 3 (0.14%) ISO/IEC 27001
4 3 (0.14%) PCI DSS
5 2 (0.090%) Data Quality
5 2 (0.090%) ISO/IEC 20000
6 1 (0.045%) Dodd-Frank
6 1 (0.045%) FATCA
6 1 (0.045%) Solvency II
6 1 (0.045%) ISO 9001
System Software
1 627 (28.26%) Active Directory
2 92 (4.15%) VMware Infrastructure
3 61 (2.75%) XenApp
4 42 (1.89%) Hyper-V
5 24 (1.08%) XenDesktop
6 23 (1.04%) vSphere
7 17 (0.77%) Terminal Services
8 15 (0.68%) VMware ESX
9 9 (0.41%) XenServer
10 7 (0.32%) VMware Server
10 7 (0.32%) VMware ESXi
11 6 (0.27%) Firmware
11 6 (0.27%) Microsoft App-V
11 6 (0.27%) Citrix Presentation Server
11 6 (0.27%) Xen
12 4 (0.18%) RACF
12 4 (0.18%) NLBS
13 3 (0.14%) DFS Replication
13 3 (0.14%) NFS
14 2 (0.090%) Tivoli Workload Scheduler
Systems Management
1 87 (3.92%) SCCM
2 45 (2.03%) Backup Exec
3 35 (1.58%) ITRS Geneos
4 21 (0.95%) Control-M
5 19 (0.86%) WSUS
6 16 (0.72%) Norton AntiVirus
7 15 (0.68%) SCOM
8 13 (0.59%) Tivoli
9 9 (0.41%) Puppet
10 8 (0.36%) OVSD
11 7 (0.32%) Nagios
11 7 (0.32%) Systems Management Server (SMS)
12 6 (0.27%) OpenView
12 6 (0.27%) NetBackup
12 6 (0.27%) Casper Suite
13 5 (0.23%) McAfee ePO
13 5 (0.23%) Tivoli Monitoring
14 4 (0.18%) Tivoli Storage Manager
14 4 (0.18%) CA SiteMinder
14 4 (0.18%) ARCserve
Vendors
1 615 (27.72%) Microsoft
2 285 (12.84%) Citrix
3 249 (11.22%) Oracle
4 187 (8.43%) VMware
5 123 (5.54%) Cisco
6 108 (4.87%) HP
7 73 (3.29%) Lotus
8 66 (2.97%) Apple
9 61 (2.75%) Remedy
10 60 (2.70%) Symantec
11 56 (2.52%) Sybase
12 52 (2.34%) SAP
12 52 (2.34%) Red Hat
13 41 (1.85%) IBM
14 39 (1.76%) EMC
15 35 (1.58%) Cognos
16 31 (1.40%) Dell
17 30 (1.35%) Fidessa
18 28 (1.26%) Bloomberg
19 27 (1.22%) Sun
City, London
E-synergy Solutions
Rate: £250 - £350 per day + negotiable
Posted: 1 hour ago
City, London
McGregor Boyall
Rate: £450 - £500 per annum
Posted: 3 hours ago
Staines, Middlesex
Advanced Resource Managers
Posted: 4 hours ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Rate: £14 per hour
Posted: 4 hours ago
Staines, Middlesex
Lorien Resourcing
Posted: 4 hours ago
London
Hatstand Limited
Rate: £400 - £500 per day
Posted: 5 hours ago
London
Information Technology Services
Rate: £200 - 215 per day
Posted: 5 hours ago
Colchester, Essex
Information Technology Services
Rate: £140 - 160 per day + Overtime
Posted: 23 hours ago
Macclesfield, Cheshire
HAYS INFORMATION TECHNOLOGY
Posted: 23 hours ago
City, London
ComputAppoint
Rate: £500 - £600 per day
Posted: 23 hours ago
Leeds, West Yorkshire
Oscar Associates (UK) Ltd
Rate: £350 - £400 per day
Posted: Yesterday
London
Marcus Donald People
Rate: £11 to £13 per hour
Posted: Yesterday
City, London
Square One Resources
Rate: From £200 to £230 per day
Posted: Yesterday
Warwickshire
Certes Computing Ltd
Posted: Yesterday
Wellingborough, Northamptonshire
Steria
Rate: Up to £110 per day Negotiable
Posted: Yesterday
City, London
Oscar Associates (UK) Ltd
Rate: £400 - £450 per day
Posted: Yesterday
Bedfordshire
Ashdown IT
Rate: £250 - £300 per day
Posted: Yesterday
Hampton, Middlesex
Eligo Recruitment Ltd
Rate: £26000 - £27000 per annum + pro rata holiday
Posted: Yesterday
London
Ashdown IT
Rate: £25 - £28.50 per hour
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Certes Computing Ltd
Posted: 2 days ago