The statistics below represent IT contracts advertised across the UK that had Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 May 2016
Same period 2015 Same period 2014
Support Analyst
Rank 177 119 110
Rank change year-on-year
-58 -9
Contract jobs requiring a Support Analyst 766 994 1020
As % of all contract IT jobs located in the UK 1.43% 1.83% 1.94%
As % of the Job Titles category 1.50% 1.93% 2.05%
Number of daily rates quoted 448 530 540
Median daily rate £250 £230 £235
Median daily rate % change year-on-year
+8.69% -2.12%
90% offered a daily rate of more than £129 £125 £115
10% offered a daily rate of more than £471 £450 £449
UK excluding London median daily rate £238 £225 £200
% change year-on-year
+5.55% +12.50%
Number of hourly rates quoted 89 174 187
Median hourly rate £15.00 £14.25 £16.00
Median hourly rate % change year-on-year
+5.26% -10.93%
90% offered a hourly rate of more than £10.90 £11.00 £10.50
10% offered a hourly rate of more than £23.10 £24.85 £21.30
UK excluding London median hourly rate £14.50 £13.41 £14.50
% change year-on-year
+8.16% -7.55%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50931 51412 49753
As % of all contract IT jobs located in the UK 94.75% 94.74% 94.45%
Number of daily rates quoted 33245 31720 30748
Median daily rate £425 £400 £393
Median daily rate % change year-on-year
+6.25% +1.91%
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £600 £570 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1466 2048 2093
Median hourly rate £18.00 £16.83 £17.00
Median hourly rate % change year-on-year
+6.98% -1.02%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £43.57 £40.15 £39.50
UK excluding London median hourly rate £17.50 £16.00 £16.50
% change year-on-year
+9.37% -3.03%

Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 26 May 2016.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 26 May 2016.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 26 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -54 722 £250 +5.26% 267
London -42 310 £275 - 91
South East -16 157 £250 +11.11% 59
East of England +7 73 £185 -38.33% 21
City of London 0 48 £330 +15.28% 28
North West -35 46 £165 -14.28% 22
West Midlands -13 43 £246 +14.41% 15
Surrey +2 36 £250 +47.05% 9
Manchester -1 35 £150 -10.44% 6
Oxfordshire +9 30 £350 +59.09% 11
Hampshire +16 29 £195 -22.00% 9
South West -22 28 £194 -28.24% 17
North East -48 24 £315 +215.00% 2
Essex +1 22 £319 -8.92% 4
Yorkshire -15 21 £240 +9.09% 31
Scotland -44 21 £200 -2.43% 15
Berkshire -20 17 £215 -13.13% 14
Norfolk +11 16 £159 -9.42% 1
Hertfordshire +8 16 £170 -47.69% 7
Buckinghamshire +1 16 £225 -25.00% 11
East Midlands -6 16 £238 +11.76% 9
West Yorkshire -17 16 £233 +82.35% 23
Edinburgh -22 15 £238 +72.72% 7
West Sussex -23 15 £269 +39.61% 2
Tyne and Wear -60 14 £310 +210.00% 1
Warwickshire +1 13 £232 -28.61% 1
Colchester -3 13 - -
Newcastle upon Tyne -57 13 £310 +210.00% 1
Cambridgeshire +1 12 £220 -26.66% 2
Milton Keynes -8 12 £235 -16.07% 8

Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 26 May 2016, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 741 (48.15%) Windows
2 456 (29.63%) Microsoft
3 454 (29.50%) Active Directory
4 396 (25.73%) ITIL
5 382 (24.82%) Finance
6 356 (23.13%) MS Office
7 341 (22.16%) SQL
8 324 (21.05%) Windows 7
9 229 (14.88%) MS Excel
10 214 (13.91%) Windows Server
11 195 (12.67%) Citrix
12 181 (11.76%) Unix
13 169 (10.98%) Oracle
14 168 (10.92%) Linux
15 149 (9.68%) Banking
16 129 (8.38%) Windows Server 2008
17 126 (8.19%) SQL Server
18 120 (7.80%) Blackberry
19 115 (7.47%) Windows XP
19 115 (7.47%) VMware
20 108 (7.02%) MS Exchange
21 106 (6.89%) SLA
22 102 (6.63%) Analytical Skills
23 100 (6.50%) Incident Management
24 98 (6.37%) Office 365
25 97 (6.30%) Service Management
26 95 (6.17%) Cisco
27 91 (5.91%) Front Office
28 90 (5.85%) Java
29 88 (5.72%) SharePoint

Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 108 (7.02%) MS Exchange
2 88 (5.72%) SharePoint
3 61 (3.96%) IIS
4 55 (3.57%) Blackberry Enterprise Server
5 43 (2.79%) Exchange Server 2010
6 33 (2.14%) Skype for Business
7 29 (1.88%) Tomcat
8 26 (1.69%) Apache
9 23 (1.49%) Exchange Server 2003
10 21 (1.36%) IBM Notes
11 20 (1.30%) Exchange Server 2007
11 20 (1.30%) JBoss
12 18 (1.17%) CMS
13 17 (1.10%) SharePoint 2013
14 13 (0.84%) Exchange Server 2013
15 12 (0.78%) WebLogic
16 10 (0.65%) Confluence
17 9 (0.58%) SharePoint 2010
18 8 (0.52%) BizTalk Server
18 8 (0.52%) WordPress
Applications
1 356 (23.13%) MS Office
2 229 (14.88%) MS Excel
3 25 (1.62%) MS Project
4 23 (1.49%) MS Visio
5 19 (1.23%) MS PowerPoint
6 15 (0.97%) Spreadsheet
7 3 (0.19%) Photoshop
8 2 (0.13%) Adobe Premiere
8 2 (0.13%) AutoCAD
9 1 (0.065%) Adobe Captivate
9 1 (0.065%) Adobe Creative Suite
9 1 (0.065%) FrameMaker
Business Applications
1 14 (0.91%) Dynamics AX
2 13 (0.84%) Dynamics CRM
2 13 (0.84%) Oracle EBS
3 11 (0.71%) ION MarketView
4 9 (0.58%) Northgate Housing
5 7 (0.45%) Hi Portfolio
6 6 (0.39%) Oracle Financials
6 6 (0.39%) Oracle Payroll
6 6 (0.39%) Unit4 Business World
7 5 (0.32%) BASE24
7 5 (0.32%) Maximo
7 5 (0.32%) Oracle Applications
7 5 (0.32%) Oracle EBS R12
7 5 (0.32%) Oracle iProcurement
7 5 (0.32%) Oracle Procure-to-Pay
7 5 (0.32%) Remedy ITSM
8 4 (0.26%) Oracle Assets
8 4 (0.26%) Oracle Cash Management
8 4 (0.26%) Oracle Payables
8 4 (0.26%) Oracle Receivables
Cloud Services
1 98 (6.37%) Office 365
2 11 (0.71%) Amazon AWS
2 11 (0.71%) Microsoft Azure
3 7 (0.45%) Yammer
4 4 (0.26%) Amazon EC2
5 3 (0.19%) Google Apps
6 2 (0.13%) Azure Active Directory
6 2 (0.13%) Google Analytics
6 2 (0.13%) IaaS
6 2 (0.13%) OneDrive
6 2 (0.13%) Virtual Private Cloud
7 1 (0.065%) Adobe Creative Cloud
7 1 (0.065%) Cloud Computing
7 1 (0.065%) Mimecast
7 1 (0.065%) SaaS
7 1 (0.065%) SuccessFactors
7 1 (0.065%) Veeva
Communications & Networking
1 86 (5.59%) DNS
2 80 (5.20%) TCP/IP
3 64 (4.16%) VPN
4 62 (4.03%) LAN
5 60 (3.90%) WAN
6 54 (3.51%) DHCP
7 51 (3.31%) Firewall
8 46 (2.99%) Internet
9 25 (1.62%) Wireless
10 24 (1.56%) Intranet
11 23 (1.49%) SAN
12 18 (1.17%) Extranet
12 18 (1.17%) VoIP
13 14 (0.91%) HTTP
14 12 (0.78%) ATM
14 12 (0.78%) SSL
15 11 (0.71%) LDAP
16 10 (0.65%) IP Telephony
17 9 (0.58%) Remote Desktop
18 8 (0.52%) Wi-Fi
Database & Business Intelligence
1 126 (8.19%) SQL Server
2 36 (2.34%) Oracle Database
3 28 (1.82%) SQL Server 2008
4 26 (1.69%) Relational Database
5 24 (1.56%) SQL Server Reporting Services
6 22 (1.43%) Data Warehouse
7 13 (0.84%) BusinessObjects
7 13 (0.84%) SQL Server 2005
7 13 (0.84%) SQL Server Integration Services
8 12 (0.78%) MS Access
8 12 (0.78%) SQL Server 2012
9 11 (0.71%) KDB
10 10 (0.65%) Crystal Reports
10 10 (0.65%) Oracle Database 11g
10 10 (0.65%) RDBMS
11 9 (0.58%) Oracle BI EE
12 8 (0.52%) Oracle Discoverer
12 8 (0.52%) SQL Server 2000
12 8 (0.52%) SQL Server Analysis Services
13 7 (0.45%) PostgreSQL
Development Applications
1 24 (1.56%) JIRA
2 14 (0.91%) Subversion
3 13 (0.84%) Toad
4 12 (0.78%) Jenkins
5 10 (0.65%) Team Foundation Server
6 8 (0.52%) Maven
7 6 (0.39%) Ant
7 6 (0.39%) Visual Studio
8 4 (0.26%) VSS/SourceSafe
9 3 (0.19%) Log4j
9 3 (0.19%) MSI
9 3 (0.19%) Oracle APEX
9 3 (0.19%) Oracle Forms
9 3 (0.19%) WiX
10 2 (0.13%) Eclipse
10 2 (0.13%) Mercurial
10 2 (0.13%) SQL Server Management Studio (SSMS)
10 2 (0.13%) TeamCity
10 2 (0.13%) VisualVM
10 2 (0.13%) YouTrack
General
1 382 (24.82%) Finance
2 149 (9.68%) Banking
3 91 (5.91%) Front Office
4 73 (4.74%) Law
5 67 (4.35%) Legal
6 63 (4.09%) Investment Banking
7 36 (2.34%) Retail
8 29 (1.88%) Back Office
9 27 (1.75%) Billing
10 22 (1.43%) Telecoms
11 18 (1.17%) Advertising
11 18 (1.17%) Manufacturing
12 9 (0.58%) German Language
13 8 (0.52%) French Language
14 6 (0.39%) General Ledger
14 6 (0.39%) Marketing
15 5 (0.32%) Pharmaceutical
16 4 (0.26%) Military
17 3 (0.19%) Financial Institution
17 3 (0.19%) Local Government
Libraries, Frameworks & Software Standards
1 82 (5.33%) .NET
2 31 (2.01%) HTML
3 30 (1.95%) XML
4 29 (1.88%) J2EE
5 28 (1.82%) Web Services
6 25 (1.62%) FIX Protocol
6 25 (1.62%) Middleware
7 17 (1.10%) CSS
8 13 (0.84%) ASP.NET
9 10 (0.65%) Classic ASP
9 10 (0.65%) EDI
10 9 (0.58%) .NET Framework
11 6 (0.39%) ELK Stack
11 6 (0.39%) JDBC
11 6 (0.39%) WebSphere MQ
12 5 (0.32%) Rendezvous
12 5 (0.32%) WCF
13 4 (0.26%) jQuery
13 4 (0.26%) Software Packaging
13 4 (0.26%) WPF
Miscellaneous
1 120 (7.80%) Blackberry
2 102 (6.63%) Analytical Skills
3 48 (3.12%) Foreign Exchange (FX)
4 39 (2.53%) Data Centre
5 38 (2.47%) Equities
5 38 (2.47%) Management Information System
6 37 (2.40%) Smartphone
7 34 (2.21%) Fixed Income
8 30 (1.95%) Derivative
9 29 (1.88%) NHS
10 19 (1.23%) Fat Client
10 19 (1.23%) iPhone
10 19 (1.23%) Thin Client
11 15 (0.97%) Computer Science
11 15 (0.97%) Enterprise Software
11 15 (0.97%) Fintech
12 14 (0.91%) Driving Licence
12 14 (0.91%) Video Conferencing
13 13 (0.84%) Mainframe
13 13 (0.84%) PDA
Operating Systems
1 741 (48.15%) Windows
2 324 (21.05%) Windows 7
3 214 (13.91%) Windows Server
4 181 (11.76%) Unix
5 168 (10.92%) Linux
6 129 (8.38%) Windows Server 2008
7 115 (7.47%) Windows XP
8 85 (5.52%) Windows 8
9 75 (4.87%) Windows Server 2003
10 71 (4.61%) Windows Server 2012
11 39 (2.53%) Apple iOS
12 34 (2.21%) Windows 10
13 33 (2.14%) Mac OS X
14 30 (1.95%) Red Hat Enterprise Linux
15 29 (1.88%) Android
16 14 (0.91%) Solaris
16 14 (0.91%) Windows 2000 Server
17 6 (0.39%) AIX
18 5 (0.32%) Mac OS
19 4 (0.26%) Windows 2000
Processes & Methodologies
1 396 (25.73%) ITIL
2 100 (6.50%) Incident Management
3 97 (6.30%) Service Management
4 76 (4.94%) Change Management
5 63 (4.09%) Service Delivery
6 61 (3.96%) Problem Management
7 54 (3.51%) Project Management
8 53 (3.44%) CRM
9 50 (3.25%) Document Management
10 47 (3.05%) Asset Management
10 47 (3.05%) Migration
11 44 (2.86%) Business Intelligence
12 43 (2.79%) ITIL V3
13 41 (2.66%) Release Management
14 38 (2.47%) Root Cause Analysis
15 35 (2.27%) Configuration Management
15 35 (2.27%) Disaster Recovery
16 31 (2.01%) Workflow
17 30 (1.95%) Stakeholder Management
18 29 (1.88%) Business Analysis
Programming Languages
1 341 (22.16%) SQL
2 90 (5.85%) Java
3 55 (3.57%) Perl
4 54 (3.51%) PowerShell
5 39 (2.53%) VBA
6 37 (2.40%) Python
7 30 (1.95%) Shell Script
8 28 (1.82%) C#
8 28 (1.82%) PL/SQL
8 28 (1.82%) VB
9 27 (1.75%) JavaScript
10 16 (1.04%) VBScript
11 15 (0.97%) PHP
12 13 (0.84%) T-SQL
13 12 (0.78%) VB.NET
14 10 (0.65%) Bash Shell
15 9 (0.58%) C++
16 7 (0.45%) C
17 6 (0.39%) COBOL
18 4 (0.26%) Korn
Qualifications
1 86 (5.59%) Microsoft Certification
2 69 (4.48%) Security Cleared
3 57 (3.70%) MCP
4 56 (3.64%) Degree
5 50 (3.25%) MCSE
5 50 (3.25%) SC Cleared
6 43 (2.79%) ITIL Certification
7 24 (1.56%) Cisco Certification
7 24 (1.56%) MCDST
8 20 (1.30%) CCNA
9 16 (1.04%) MCSA
10 12 (0.78%) MCITP
11 10 (0.65%) A+ Certification
11 10 (0.65%) BPSS Clearance
12 9 (0.58%) DBS Check
13 8 (0.52%) ITIL Foundation Certificate
14 7 (0.45%) CCNP
15 6 (0.39%) MOS
16 5 (0.32%) MCTS
16 5 (0.32%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 106 (6.89%) SLA
2 16 (1.04%) QA
3 11 (0.71%) Disclosure Scotland
4 6 (0.39%) ISO/IEC 27001
5 3 (0.19%) PCI DSS
6 2 (0.13%) Data Quality
7 1 (0.065%) HL7
7 1 (0.065%) ISO 9001
7 1 (0.065%) P3O
7 1 (0.065%) Sarbanes-Oxley
7 1 (0.065%) WCAG
System Software
1 454 (29.50%) Active Directory
2 73 (4.74%) VMware Infrastructure
3 35 (2.27%) XenApp
4 28 (1.82%) vSphere
5 22 (1.43%) Hyper-V
6 20 (1.30%) XenDesktop
7 18 (1.17%) VMware ESX
8 11 (0.71%) Microsoft App-V
9 10 (0.65%) Terminal Services
10 8 (0.52%) BitLocker
11 7 (0.45%) VMware ESXi
12 6 (0.39%) NFS
13 4 (0.26%) Citrix Presentation Server
13 4 (0.26%) RACF
13 4 (0.26%) Samba
14 3 (0.19%) UAG
14 3 (0.19%) VMware Workstation
15 2 (0.13%) EMC RecoverPoint
15 2 (0.13%) vCloud
15 2 (0.13%) XenServer
Systems Management
1 83 (5.39%) SCCM
2 21 (1.36%) ITRS Geneos
3 15 (0.97%) Control-M
4 12 (0.78%) Backup Exec
4 12 (0.78%) Norton AntiVirus
4 12 (0.78%) WSUS
5 11 (0.71%) Nagios
6 10 (0.65%) NetBackup
7 9 (0.58%) Puppet
8 8 (0.52%) SCOM
9 7 (0.45%) logstash
9 7 (0.45%) Symantec Endpoint Protection
10 6 (0.39%) McAfee ePO
11 5 (0.32%) Tivoli
12 4 (0.26%) Cacti
12 4 (0.26%) DameWare
12 4 (0.26%) Kibana
12 4 (0.26%) Opsview
13 3 (0.19%) Bacula
13 3 (0.19%) SCDPM
Vendors
1 456 (29.63%) Microsoft
2 195 (12.67%) Citrix
3 169 (10.98%) Oracle
4 115 (7.47%) VMware
5 95 (6.17%) Cisco
6 58 (3.77%) HP
7 46 (2.99%) Bloomberg
7 46 (2.99%) IBM
8 44 (2.86%) Remedy
9 39 (2.53%) Sybase
10 35 (2.27%) SAP
11 33 (2.14%) Apple
12 32 (2.08%) ServiceNow
13 30 (1.95%) Red Hat
14 27 (1.75%) iManage
14 27 (1.75%) Reuters
15 25 (1.62%) Symantec
16 23 (1.49%) Fidessa
17 21 (1.36%) Lotus
18 19 (1.23%) Dell
Greenock, Renfrewshire
HAYS INFORMATION TECHNOLOGY
Rate: £150.00 - £180.00 per day
Posted: 3 hours ago
Glasgow, Lanarkshire
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Rate: £400 to £425 p/day
Posted: 2 hours ago
Richmond, Surrey
Ashdown IT
Rate: £100 - £125 per day
Posted: Yesterday
Walsall, West Midlands (County)
Experis Ltd
Rate: £10 - £13 per hour
Posted: 3 days ago
Scotland
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Posted: 3 days ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £11.00 per hour
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Deerfoot IT Resources Ltd
Rate: £120 - £160 per day
Posted: 3 days ago
London
McGregor Boyall
Rate: £200 - £250 per day
Posted: 3 days ago
London
McGregor Boyall
Rate: £200 - £250 per day
Posted: 3 days ago
Poole, Dorset
Reed Technology
Rate: £150 - £175 per day
Posted: Yesterday
London
HAYS INFORMATION TECHNOLOGY
Rate: £300.00 - £350.00 per day
Posted: 2 days ago
City, London
Deerfoot IT Resources Ltd
Rate: £400 - £450 per day
Posted: Yesterday
City, London
Red10
Rate: £300 - £350 per day
Posted: 3 days ago
City, London
Deerfoot IT Resources Ltd
Rate: £400 - £450 per day
Posted: 2 days ago
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Mortimer Spinks
Posted: 6 days ago
London
Coal IT Services
Rate: From £400 to £500 per day 400-500 PER DAY
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City of London
aap3
Rate: £120 - £150 per day
Posted: 8 days ago
Hertfordshire
Hays Specialist Recruitment Ltd
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Posted: 14 days ago
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Rate: £100 - £130 per day
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Oscar
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Rullion IT Plus
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Vadis People
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Bath
Hays Specialist Recruitment Ltd
Rate: Market Rate
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IQ Public Sector
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Norfolk
Hays Specialist Recruitment Ltd
Rate: £150.00 - £157.00 per day
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Reading
Hays Specialist Recruitment
Rate: £140.00 - £160.00 per day + Please quote
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Posted: 17 days ago
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Rate: £225 - £300 per day
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Rate: £200 - £250 per day
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