The table below looks at the statistics for the Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Support Analyst
Rank 91 93 82
Rank change year-on-year
+2 -11
Contract jobs requiring a Support Analyst 1144 1080 1317
As % of all contract IT jobs located in the UK 2.06% 2.03% 2.24%
As % of the Job Titles category 2.24% 2.19% 2.41%
Number of daily rates quoted 622 530 590
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£238 £275 £255
Average daily rate % change year-on-year
-13.63% +7.84%
90% offered a daily rate of more than £111 £125 £125
10% offered a daily rate of more than £450 £475 £459
UK excluding London average daily rate £200 £225 £213
% change year-on-year
-11.11% +5.88%
Number of hourly rates quoted 191 200 270
Average hourly rate £15.50 £16.00 £16.00
Average hourly rate % change year-on-year
-3.12% -
90% offered a hourly rate of more than £10.09 £10.50 £11.00
10% offered a hourly rate of more than £25.00 £22.50 £24.97
UK excluding London average hourly rate £14.50 £14.50 £15.00
% change year-on-year
- -3.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51170 49280 54602
As % of all contract IT jobs located in the UK 92.36% 92.64% 92.75%
Number of daily rates quoted 30980 29240 30617
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1968 2111 2700
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £39.08 £38.98 £41.50
UK excluding London average hourly rate £16.50 £17.00 £18.68
% change year-on-year
-2.94% -8.98%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 20 August 2014.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 20 August 2014.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 1030 £250 -9.09% 390
London +17 495 £300 -7.69% 185
South East +8 184 £223 -11.00% 63
City of London +16 161 £325 +3.17% 77
East of England +12 86 £175 -22.22% 33
West Midlands -5 68 £225 -10.00% 15
East Midlands +30 54 £215 +7.23% 10
Scotland -17 52 £173 -2.81% 14
Yorkshire -9 42 £203 +44.64% 31
South West -23 42 £265 +15.21% 22
North West -32 40 £275 +45.69% 26
Buckinghamshire +13 38 £270 +47.94% 10
Surrey +13 37 £230 -26.40% 11
Milton Keynes +9 27 £275 +50.68% 5
West Sussex +23 26 £198 -28.18% 5
Hertfordshire -1 25 £96 -48.66% 7
West Yorkshire -9 23 £180 +68.22% 23
Essex +4 22 £165 -17.50% 7
Oxfordshire +4 19 £210 +35.48% 11
Coventry +2 19 £250 +85.18% 3
Leeds -2 19 £178 +65.88% 17
East Sussex +10 18 £90 -67.59% 4
Birmingham +8 17 £228 -49.44% 8
Edinburgh -5 17 £325 +29.48% 3
North East -13 17 £258 +51.65% 3
Hampshire -44 17 £225 +12.50% 7
Tyne and Wear -7 16 £259 +52.29% 3
Manchester -27 16 £320 +45.45% 10
Cheshire -5 15 £213 - 9
Berkshire -17 15 £220 -12.00% 12

Support Analyst
Top 30 Related IT Skills

For the 6 months to 20 August 2014, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 1088 (49.91%) Windows
2 626 (28.72%) Active Directory
3 611 (28.03%) Microsoft
4 516 (23.67%) MS Office
5 511 (23.44%) ITIL
6 480 (22.02%) Windows 7
7 478 (21.93%) SQL
8 440 (20.18%) Finance
9 355 (16.28%) MS Excel
10 327 (15.00%) Windows XP
11 321 (14.72%) UNIX
12 280 (12.84%) Citrix
13 254 (11.65%) MS Exchange
14 250 (11.47%) Oracle
15 246 (11.28%) Windows Server 2008
16 233 (10.69%) SQL Server
17 209 (9.59%) SLA
18 200 (9.17%) Windows Server 2003
19 185 (8.49%) Banking
20 182 (8.35%) VMware
21 178 (8.17%) Linux
22 156 (7.16%) Blackberry
23 154 (7.06%) Java
24 118 (5.41%) Cisco
25 116 (5.32%) Microsoft Certification
26 114 (5.23%) Security Cleared
27 113 (5.18%) SharePoint
27 113 (5.18%) .NET
28 107 (4.91%) Front Office
29 105 (4.82%) LAN

Support Analyst
Top Related IT Skills by Category

For the 6 months to 20 August 2014, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 254 (11.65%) MS Exchange
2 113 (5.18%) SharePoint
3 98 (4.50%) Exchange Server 2010
4 68 (3.12%) IBM Notes
5 66 (3.03%) IIS
6 61 (2.80%) Blackberry Enterprise Server
7 56 (2.57%) Exchange Server 2007
7 56 (2.57%) Exchange Server 2003
8 40 (1.83%) WebLogic
9 39 (1.79%) WebSphere
10 29 (1.33%) Tomcat
11 25 (1.15%) SharePoint 2010
12 21 (0.96%) Apache
13 20 (0.92%) WorkSite
13 20 (0.92%) Lync
14 18 (0.83%) Documentum
14 18 (0.83%) MQSeries
14 18 (0.83%) WebSphere Application Server
15 13 (0.60%) Lotus Domino
16 10 (0.46%) Exchange Server 2013
Applications
1 516 (23.67%) MS Office
2 355 (16.28%) MS Excel
3 57 (2.61%) MS PowerPoint
4 38 (1.74%) MS Project
5 18 (0.83%) MS Visio
6 15 (0.69%) InfoPath
7 6 (0.28%) Spreadsheet
8 2 (0.092%) CINEMA 4D
8 2 (0.092%) Vectorworks
8 2 (0.092%) PowerPivot
8 2 (0.092%) Photoshop
8 2 (0.092%) InDesign
8 2 (0.092%) Pro/ENGINEER
9 1 (0.046%) Adobe Illustrator
9 1 (0.046%) AutoCAD
9 1 (0.046%) Adobe Captivate
Business Applications
1 19 (0.87%) Oracle EBS
1 19 (0.87%) Agresso
2 16 (0.73%) Oracle EBS R12
3 14 (0.64%) Oracle General Ledger
3 14 (0.64%) Oracle Financials
3 14 (0.64%) Oracle Applications
4 13 (0.60%) Dynamics CRM
4 13 (0.60%) Oracle Payables
5 12 (0.55%) Remedy ITSM
6 11 (0.50%) Oracle 11i
6 11 (0.50%) Markit EDM
6 11 (0.50%) Oracle Receivables
7 10 (0.46%) Remedy AR System
8 8 (0.37%) Oracle Assets
8 8 (0.37%) ION MarketView
8 8 (0.37%) Oracle iProcurement
9 7 (0.32%) RMDS
9 7 (0.32%) Dynamics NAV
10 6 (0.28%) Academy Housing
10 6 (0.28%) Endur
Cloud Services
1 31 (1.42%) Office 365
2 8 (0.37%) Google Apps
3 6 (0.28%) SaaS
4 1 (0.046%) Cloud Computing
4 1 (0.046%) Microsoft Azure
4 1 (0.046%) Amazon AWS
Communications & Networking
1 105 (4.82%) LAN
2 103 (4.72%) TCP/IP
3 93 (4.27%) WAN
4 90 (4.13%) DNS
5 76 (3.49%) SAN
5 76 (3.49%) Firewall
6 71 (3.26%) DHCP
7 68 (3.12%) Wireless
8 66 (3.03%) VPN
9 53 (2.43%) Internet
10 42 (1.93%) VoIP
11 40 (1.83%) FTP
12 24 (1.10%) HTTP
12 24 (1.10%) IP Telephony
13 16 (0.73%) Intranet
14 13 (0.60%) SSL
14 13 (0.60%) NAS
15 11 (0.50%) Wi-Fi
16 10 (0.46%) LDAP
16 10 (0.46%) Ethernet
Database & Business Intelligence
1 233 (10.69%) SQL Server
2 63 (2.89%) Oracle Database
3 50 (2.29%) SQL Server 2008
4 38 (1.74%) SQL Server 2005
5 35 (1.61%) Relational Database
6 33 (1.51%) Data Warehouse
7 29 (1.33%) SQL Server Reporting Services
8 24 (1.10%) Oracle Reports
9 23 (1.06%) SQL Server Integration Services
10 20 (0.92%) DB2
11 18 (0.83%) QlikView
12 17 (0.78%) MySQL
12 17 (0.78%) Crystal Reports
13 14 (0.64%) SQL Server 2000
14 13 (0.60%) RDBMS
14 13 (0.60%) Oracle Database 11g
15 11 (0.50%) SQL Server Analysis Services
16 10 (0.46%) Oracle Database 10g
17 9 (0.41%) PowerCenter
17 9 (0.41%) SQL Server 2012
Development Applications
1 16 (0.73%) Oracle Forms
2 14 (0.64%) JIRA
3 13 (0.60%) Visual Studio
4 11 (0.50%) Subversion
5 9 (0.41%) Toad
6 7 (0.32%) Team Foundation Server
7 5 (0.23%) MSI
7 5 (0.23%) VSS/SourceSafe
7 5 (0.23%) TeamCity
8 4 (0.18%) Rational Rhapsody
8 4 (0.18%) Eclipse
8 4 (0.18%) PVCS
9 3 (0.14%) TestDirector
9 3 (0.14%) ClearCase
9 3 (0.14%) SoapUI
10 2 (0.092%) Oracle APEX
10 2 (0.092%) Atlassian Bamboo
10 2 (0.092%) Git (software)
10 2 (0.092%) Jenkins
10 2 (0.092%) Appcelerator Titanium
General
1 440 (20.18%) Finance
2 185 (8.49%) Banking
3 107 (4.91%) Front Office
4 94 (4.31%) Retail
5 67 (3.07%) Legal
6 63 (2.89%) Investment Banking
7 61 (2.80%) Law
8 41 (1.88%) Telecoms
9 40 (1.83%) Back Office
10 34 (1.56%) Manufacturing
11 31 (1.42%) Pharmaceutical
12 22 (1.01%) Financial Institution
13 21 (0.96%) Marketing
14 20 (0.92%) Advertising
15 18 (0.83%) Publishing
16 13 (0.60%) General Ledger
17 9 (0.41%) German Language
18 7 (0.32%) Billing
19 5 (0.23%) Military
19 5 (0.23%) Electronics
Libraries, Frameworks & Software Standards
1 113 (5.18%) .NET
2 55 (2.52%) XML
3 40 (1.83%) HTML
4 34 (1.56%) ASP.NET
5 26 (1.19%) J2EE
5 26 (1.19%) Web Services
6 24 (1.10%) FIX Protocol
6 24 (1.10%) Middleware
7 14 (0.64%) WebSphere MQ
8 11 (0.50%) .NET Framework
8 11 (0.50%) Spring
9 10 (0.46%) Rendezvous
10 9 (0.41%) XSLT
10 9 (0.41%) Application Packaging
11 8 (0.37%) QuickFIX
11 8 (0.37%) CSS
11 8 (0.37%) Hibernate
12 7 (0.32%) JDBC
12 7 (0.32%) JSP
12 7 (0.32%) COM+
Miscellaneous
1 156 (7.16%) Blackberry
2 56 (2.57%) Derivative
2 56 (2.57%) Management Information System
3 50 (2.29%) Fixed Income
4 42 (1.93%) NHS
5 39 (1.79%) iPhone
6 35 (1.61%) Foreign Exchange (FX)
7 34 (1.56%) Equities
8 32 (1.47%) iPad
9 23 (1.06%) Statistics
10 22 (1.01%) Video Conferencing
11 21 (0.96%) AS400
11 21 (0.96%) Handset
12 19 (0.87%) Client/Server
13 17 (0.78%) Thin Client
13 17 (0.78%) Computer Science
13 17 (0.78%) Fat Client
14 13 (0.60%) EPoS
14 13 (0.60%) Credit Risk
15 11 (0.50%) Data Integration
Operating Systems
1 1088 (49.91%) Windows
2 480 (22.02%) Windows 7
3 327 (15.00%) Windows XP
4 321 (14.72%) UNIX
5 246 (11.28%) Windows Server 2008
6 200 (9.17%) Windows Server 2003
7 178 (8.17%) Linux
8 71 (3.26%) Windows 8
9 46 (2.11%) Windows Server 2012
9 46 (2.11%) Windows Vista
10 43 (1.97%) Mac OS X
11 35 (1.61%) Solaris
12 30 (1.38%) Red Hat Enterprise Linux
13 29 (1.33%) Android
14 24 (1.10%) Windows 2000
15 23 (1.06%) Apple iOS
16 19 (0.87%) Windows 2000 Server
17 18 (0.83%) AIX
17 18 (0.83%) HPUX
18 12 (0.55%) Mac OS
Processes & Methodologies
1 511 (23.44%) ITIL
2 100 (4.59%) Service Management
3 95 (4.36%) Incident Management
4 81 (3.72%) Project Management
5 72 (3.30%) Service Delivery
6 67 (3.07%) Change Management
7 65 (2.98%) Migration
7 65 (2.98%) Problem Management
8 59 (2.71%) Asset Management
9 54 (2.48%) ITSM
10 51 (2.34%) CRM
10 51 (2.34%) Change Control
11 47 (2.16%) Business Intelligence
12 44 (2.02%) Workflow
13 42 (1.93%) ERP
14 40 (1.83%) Root Cause Analysis
15 38 (1.74%) User Acceptance Testing
15 38 (1.74%) E-Commerce
16 35 (1.61%) Disaster Recovery
17 33 (1.51%) Electronic Trading
Programming Languages
1 478 (21.93%) SQL
2 154 (7.06%) Java
3 76 (3.49%) C#
4 62 (2.84%) Perl
5 56 (2.57%) PL/SQL
6 47 (2.16%) PowerShell
7 44 (2.02%) Python
8 43 (1.97%) Shell Script
9 36 (1.65%) VBA
10 34 (1.56%) VB
11 32 (1.47%) C++
12 31 (1.42%) Bash Shell
13 29 (1.33%) JavaScript
14 23 (1.06%) T-SQL
15 16 (0.73%) VBScript
16 14 (0.64%) VB.NET
17 13 (0.60%) C
18 11 (0.50%) VB6
19 10 (0.46%) Korn
20 8 (0.37%) COBOL
Qualifications
1 116 (5.32%) Microsoft Certification
2 114 (5.23%) Security Cleared
3 97 (4.45%) SC Cleared
4 93 (4.27%) Degree
5 70 (3.21%) MCP
6 51 (2.34%) ITIL Certification
6 51 (2.34%) MCSE
7 28 (1.28%) MCITP
7 28 (1.28%) Cisco Certification
8 22 (1.01%) MCSA
9 18 (0.83%) DV Cleared
9 18 (0.83%) CCNA
10 15 (0.69%) MOS
11 14 (0.64%) MCTS
12 12 (0.55%) ITIL Foundation Certificate
12 12 (0.55%) MCDST
12 12 (0.55%) A+ Certification
13 6 (0.28%) VMware Certified Professional (VCP)
13 6 (0.28%) PRINCE2 Certification
13 6 (0.28%) CCNP
Quality Assurance & Compliance
1 209 (9.59%) SLA
2 20 (0.92%) Sarbanes-Oxley
3 18 (0.83%) QA
4 7 (0.32%) COBIT
5 3 (0.14%) Data Quality
6 2 (0.092%) ISO/IEC 27001
6 2 (0.092%) ISO 9001
7 1 (0.046%) FATCA
7 1 (0.046%) Solvency II
7 1 (0.046%) PCI DSS
7 1 (0.046%) ISO/IEC 20000
System Software
1 626 (28.72%) Active Directory
2 97 (4.45%) VMware Infrastructure
3 56 (2.57%) XenApp
4 40 (1.83%) Hyper-V
5 22 (1.01%) Terminal Services
6 20 (0.92%) XenDesktop
7 18 (0.83%) vSphere
8 16 (0.73%) VMware ESX
9 11 (0.50%) VMware ESXi
9 11 (0.50%) XenServer
10 8 (0.37%) VMware Server
10 8 (0.37%) Microsoft App-V
11 4 (0.18%) Xen
11 4 (0.18%) RACF
11 4 (0.18%) Tivoli Workload Scheduler
12 3 (0.14%) NFS
12 3 (0.14%) DFS Replication
12 3 (0.14%) Citrix Presentation Server
13 2 (0.092%) Squid
13 2 (0.092%) ProxySG
Systems Management
1 82 (3.76%) SCCM
2 38 (1.74%) Backup Exec
3 34 (1.56%) ITRS Geneos
4 20 (0.92%) Tivoli
5 18 (0.83%) Control-M
6 17 (0.78%) Norton AntiVirus
7 14 (0.64%) WSUS
8 9 (0.41%) Nagios
9 8 (0.37%) SCOM
9 8 (0.37%) Systems Management Server (SMS)
9 8 (0.37%) Tivoli Storage Manager
10 6 (0.28%) Oracle Enterprise Manager
10 6 (0.28%) OpenView
11 5 (0.23%) OVSD
11 5 (0.23%) Tivoli Monitoring
11 5 (0.23%) McAfee ePO
11 5 (0.23%) HP Quality Center
12 4 (0.18%) Symantec Endpoint Protection
12 4 (0.18%) CA SiteMinder
12 4 (0.18%) ARCserve
Vendors
1 611 (28.03%) Microsoft
2 280 (12.84%) Citrix
3 250 (11.47%) Oracle
4 182 (8.35%) VMware
5 118 (5.41%) Cisco
6 101 (4.63%) HP
7 80 (3.67%) Apple
8 71 (3.26%) Lotus
9 66 (3.03%) Remedy
10 53 (2.43%) Symantec
11 45 (2.06%) Sybase
11 45 (2.06%) Red Hat
12 43 (1.97%) SAP
13 40 (1.83%) IBM
14 32 (1.47%) Bloomberg
15 31 (1.42%) Adobe
16 30 (1.38%) Dell
17 29 (1.33%) Reuters
18 27 (1.24%) EMC
19 26 (1.19%) Avaya
West Midlands
TEKsystems
Posted: 13 hours ago
London
Marcus Donald People
Rate: Negotiable
Posted: 15 hours ago
Colchester, Essex
Hurren and Hope
Rate: From £14 to £15 per hour 6 months initial term - potential for permane
Posted: 15 hours ago
London
Oliver Bernard
Rate: From £400 to £420 per day 12 Month Contract
Posted: 17 hours ago
London
Elevate Direct
Rate: Unspecified - negotiable dependent on experience
Posted: 17 hours ago
London
Hatstand Limited
Rate: £400 - £500 per annum
Posted: 19 hours ago
City, London
TEKsystems
Rate: market rate
Posted: 22 hours ago
Nottingham, Nottinghamshire
Square One Resources
Rate: £340 per day
Posted: Yesterday
City, London
Senitor Associates
Rate: £300 - £360 per day
Posted: Yesterday
London
Computer People
Rate: £200.00 - £250.00 per day
Posted: Yesterday
Leeds, Yorkshire
SmartSourcing plc
Posted: Yesterday
City, London
Marcus Donald People
Rate: Negotiable (depending on experience)
Posted: Yesterday
City, London
Red10
Rate: £400 - £450 per day
Posted: Yesterday
Blackburn, Lancashire
CRL
Rate: From £130 to £180 per day
Posted: Yesterday
Leeds, West Yorkshire
Nationwide People Ltd
Rate: £240 - £280 Per Day Ltd Co Basis
Posted: Yesterday
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 2 days ago
Southampton, Hampshire
Research Councils UK
Posted: 3 days ago
London
Hatstand Limited
Rate: £400 - £500 per day
Posted: 4 days ago
City, London
Rullion IT Plus
Rate: £130.00 - £160.00 per annum
Posted: 4 days ago
City, London
Sanderson
Rate: £220 - £250 per day + expenses
Posted: 4 days ago