The table below looks at the statistics for the Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 93 92 83
Rank change year-on-year
-1 -9
Contract jobs requiring a Support Analyst 1164 1118 1325
As % of all contract IT jobs located in the UK 2.01% 2.12% 2.27%
As % of the Job Titles category 2.22% 2.29% 2.44%
Number of daily rates quoted 637 541 598
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£250 £275 £250
Average daily rate % change year-on-year
-9.09% +10.00%
90% offered a daily rate of more than £118 £133 £123
10% offered a daily rate of more than £475 £450 £461
UK excluding London average daily rate £200 £250 £210
% change year-on-year
-20.00% +19.04%
Number of hourly rates quoted 193 212 266
Average hourly rate £14.50 £15.25 £16.00
Average hourly rate % change year-on-year
-4.91% -4.68%
90% offered a hourly rate of more than £10.06 £10.75 £11.00
10% offered a hourly rate of more than £25.90 £23.50 £23.99
UK excluding London average hourly rate £14.50 £14.50 £15.00
% change year-on-year
- -3.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52507 48877 54297
As % of all contract IT jobs located in the UK 90.85% 92.73% 92.94%
Number of daily rates quoted 32079 29293 30388
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 2048 2078 2690
Average hourly rate £16.61 £17.00 £18.00
Average hourly rate % change year-on-year
-2.30% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.34
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 23 September 2014.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 23 September 2014.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 1078 £265 -3.63% 351
London +26 543 £325 +8.33% 146
South East -6 182 £216 -13.50% 75
City of London +13 177 £335 +11.66% 49
West Midlands +16 73 £213 -15.00% 18
East of England -18 73 £170 -43.33% 28
East Midlands +23 55 £205 +9.33% 7
Yorkshire -14 49 £225 +25.00% 18
North West -17 47 £275 +29.41% 30
South West -23 40 £235 +4.44% 22
Scotland -38 38 £150 -40.00% 17
Surrey +6 36 £205 -31.66% 13
Berkshire +5 31 £283 +13.00% 18
West Yorkshire -18 31 £225 -18.18% 10
Leeds -2 28 £225 +78.57% 4
Buckinghamshire -17 27 £173 -1.42% 12
Hertfordshire -11 24 £95 -49.33% 9
Hampshire -30 22 £340 +70.00% 9
Manchester -29 21 £298 +35.22% 17
Milton Keynes -15 20 £173 -1.42% 10
West Sussex +16 19 £120 -56.36% 8
East Sussex +4 19 £250 -24.35%
Essex -18 19 £130 -62.85% 2
North East -27 18 £273 +36.25% 6
Birmingham +8 17 £166 -44.58% 7
Tyne and Wear -21 17 £273 +36.25% 6
Cheshire +7 16 £213 -20.93% 9
Oxfordshire -9 15 £210 +31.25% 10
Cambridgeshire +3 14 £153 -49.16% 5
Coventry 0 14 £225 -21.73% 4

Support Analyst
Top 30 Related IT Skills

For the 6 months to 23 September 2014, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 1145 (50.73%) Windows
2 644 (28.53%) Active Directory
3 633 (28.05%) Microsoft
4 543 (24.06%) MS Office
5 520 (23.04%) Windows 7
6 502 (22.24%) SQL
7 493 (21.84%) ITIL
8 465 (20.60%) Finance
9 354 (15.68%) UNIX
10 348 (15.42%) MS Excel
11 336 (14.89%) Windows XP
12 287 (12.72%) Citrix
13 282 (12.49%) Windows Server 2008
14 269 (11.92%) MS Exchange
15 253 (11.21%) Oracle
16 236 (10.46%) SQL Server
17 212 (9.39%) Windows Server 2003
18 209 (9.26%) Banking
19 205 (9.08%) SLA
20 195 (8.64%) Linux
21 184 (8.15%) VMware
22 179 (7.93%) Analytical Skills
23 164 (7.27%) Java
24 152 (6.73%) Blackberry
25 133 (5.89%) Front Office
26 124 (5.49%) Cisco
27 121 (5.36%) Microsoft Certification
27 121 (5.36%) SharePoint
27 121 (5.36%) Security Cleared
28 112 (4.96%) LAN

Support Analyst
Top Related IT Skills by Category

For the 6 months to 23 September 2014, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 269 (11.92%) MS Exchange
2 121 (5.36%) SharePoint
3 97 (4.30%) Exchange Server 2010
4 73 (3.23%) IBM Notes
5 67 (2.97%) IIS
6 59 (2.61%) Blackberry Enterprise Server
7 57 (2.53%) Exchange Server 2003
8 55 (2.44%) Exchange Server 2007
9 42 (1.86%) WebLogic
10 39 (1.73%) WebSphere
11 27 (1.20%) Tomcat
12 26 (1.15%) SharePoint 2010
13 22 (0.97%) WorkSite
14 19 (0.84%) WebSphere Application Server
14 19 (0.84%) Documentum
15 18 (0.80%) Lotus Domino
15 18 (0.80%) Apache
15 18 (0.80%) MQSeries
16 14 (0.62%) Lync
17 11 (0.49%) Exchange Server 2013
Applications
1 543 (24.06%) MS Office
2 348 (15.42%) MS Excel
3 52 (2.30%) MS PowerPoint
4 38 (1.68%) MS Project
5 18 (0.80%) MS Visio
6 11 (0.49%) InfoPath
7 6 (0.27%) Spreadsheet
8 2 (0.089%) AutoCAD
8 2 (0.089%) PowerPivot
9 1 (0.044%) InDesign
9 1 (0.044%) Pro/ENGINEER
9 1 (0.044%) Final Cut Pro
9 1 (0.044%) Adobe Captivate
Business Applications
1 18 (0.80%) Oracle EBS
2 15 (0.66%) Oracle Financials
3 14 (0.62%) Oracle EBS R12
3 14 (0.62%) Markit EDM
4 13 (0.58%) Agresso
4 13 (0.58%) Oracle Applications
5 12 (0.53%) Remedy ITSM
6 11 (0.49%) Oracle Payables
6 11 (0.49%) Oracle 11i
7 10 (0.44%) Oracle General Ledger
7 10 (0.44%) Remedy AR System
8 9 (0.40%) Oracle Receivables
8 9 (0.40%) SAP PS
9 8 (0.35%) Oracle Assets
9 8 (0.35%) ION MarketView
9 8 (0.35%) Oracle iProcurement
9 8 (0.35%) Dynamics CRM
10 7 (0.31%) Dynamics AX
10 7 (0.31%) HiPortfolio
11 6 (0.27%) SAP Oil and Gas
Cloud Services
1 37 (1.64%) Office 365
2 9 (0.40%) SaaS
3 6 (0.27%) Google Apps
3 6 (0.27%) Microsoft Azure
4 1 (0.044%) Amazon AWS
4 1 (0.044%) Cloud Computing
Communications & Networking
1 112 (4.96%) LAN
2 107 (4.74%) TCP/IP
3 103 (4.56%) WAN
4 96 (4.25%) DNS
5 84 (3.72%) Firewall
6 75 (3.32%) SAN
7 71 (3.15%) DHCP
8 69 (3.06%) VPN
9 67 (2.97%) Wireless
10 58 (2.57%) Internet
11 45 (1.99%) VoIP
12 31 (1.37%) FTP
13 26 (1.15%) IP Telephony
14 21 (0.93%) Intranet
15 20 (0.89%) HTTP
16 16 (0.71%) LDAP
16 16 (0.71%) SSL
17 13 (0.58%) MPLS
18 11 (0.49%) NAS
19 10 (0.44%) Ethernet
Database & Business Intelligence
1 236 (10.46%) SQL Server
2 66 (2.92%) Oracle Database
3 59 (2.61%) SQL Server 2008
4 41 (1.82%) SQL Server 2005
5 38 (1.68%) Relational Database
6 32 (1.42%) Data Warehouse
7 28 (1.24%) SQL Server Reporting Services
8 20 (0.89%) DB2
9 18 (0.80%) Oracle Reports
9 18 (0.80%) SQL Server Integration Services
10 17 (0.75%) QlikView
11 15 (0.66%) Crystal Reports
12 14 (0.62%) MySQL
13 13 (0.58%) RDBMS
13 13 (0.58%) SQL Server 2000
14 12 (0.53%) Oracle BI Publisher
15 11 (0.49%) SQL Server 2012
15 11 (0.49%) SQL Server Analysis Services
16 9 (0.40%) Oracle Database 11g
16 9 (0.40%) PowerCenter
Development Applications
1 13 (0.58%) Team Foundation Server
2 12 (0.53%) Oracle Forms
2 12 (0.53%) JIRA
3 9 (0.40%) Subversion
3 9 (0.40%) Visual Studio
4 7 (0.31%) Toad
5 5 (0.22%) MSI
5 5 (0.22%) Eclipse
5 5 (0.22%) Serena SBM
5 5 (0.22%) TeamCity
6 4 (0.18%) PVCS
7 3 (0.13%) VSS/SourceSafe
7 3 (0.13%) ClearCase
7 3 (0.13%) TestDirector
7 3 (0.13%) SoapUI
8 2 (0.089%) Appcelerator Titanium
8 2 (0.089%) Rational Rhapsody
8 2 (0.089%) Atlassian Bamboo
8 2 (0.089%) InstallShield
8 2 (0.089%) Oracle APEX
General
1 465 (20.60%) Finance
2 209 (9.26%) Banking
3 133 (5.89%) Front Office
4 89 (3.94%) Retail
5 80 (3.54%) Investment Banking
6 72 (3.19%) Legal
7 63 (2.79%) Law
8 44 (1.95%) Back Office
9 43 (1.91%) Telecoms
10 34 (1.51%) Manufacturing
11 30 (1.33%) Pharmaceutical
12 26 (1.15%) Financial Institution
13 22 (0.97%) Advertising
13 22 (0.97%) Marketing
14 20 (0.89%) Publishing
15 9 (0.40%) German Language
16 8 (0.35%) Military
17 7 (0.31%) Electronics
17 7 (0.31%) French Language
17 7 (0.31%) Mandarin Language
Libraries, Frameworks & Software Standards
1 107 (4.74%) .NET
2 43 (1.91%) XML
3 36 (1.60%) HTML
4 30 (1.33%) ASP.NET
4 30 (1.33%) Middleware
4 30 (1.33%) FIX Protocol
5 25 (1.11%) J2EE
6 17 (0.75%) Web Services
7 15 (0.66%) WebSphere MQ
8 9 (0.40%) Rendezvous
8 9 (0.40%) COM+
9 8 (0.35%) Spring
9 8 (0.35%) .NET Framework
10 7 (0.31%) CSS
10 7 (0.31%) JDBC
10 7 (0.31%) QuickFIX
11 6 (0.27%) JSP
12 5 (0.22%) SOAP
12 5 (0.22%) Classic ASP
12 5 (0.22%) Flash
Miscellaneous
1 179 (7.93%) Analytical Skills
2 152 (6.73%) Blackberry
3 64 (2.84%) Management Information System
4 62 (2.75%) Derivative
5 52 (2.30%) Fixed Income
6 47 (2.08%) NHS
7 44 (1.95%) Equities
8 38 (1.68%) iPhone
9 37 (1.64%) iPad
10 36 (1.60%) Foreign Exchange (FX)
11 24 (1.06%) Thin Client
11 24 (1.06%) Fat Client
12 23 (1.02%) Client/Server
13 21 (0.93%) Computer Science
14 20 (0.89%) Video Conferencing
14 20 (0.89%) Handset
14 20 (0.89%) Statistics
15 16 (0.71%) Credit Risk
16 15 (0.66%) Tandem
17 14 (0.62%) AS400
Operating Systems
1 1145 (50.73%) Windows
2 520 (23.04%) Windows 7
3 354 (15.68%) UNIX
4 336 (14.89%) Windows XP
5 282 (12.49%) Windows Server 2008
6 212 (9.39%) Windows Server 2003
7 195 (8.64%) Linux
8 84 (3.72%) Windows 8
9 58 (2.57%) Windows Server 2012
10 45 (1.99%) Windows Vista
11 38 (1.68%) Red Hat Enterprise Linux
11 38 (1.68%) Solaris
12 36 (1.60%) Mac OS X
13 29 (1.28%) Apple iOS
14 27 (1.20%) Android
15 26 (1.15%) Windows 2000
16 18 (0.80%) HPUX
17 16 (0.71%) AIX
17 16 (0.71%) Windows 2000 Server
18 13 (0.58%) CentOS
Processes & Methodologies
1 493 (21.84%) ITIL
2 108 (4.79%) Service Management
3 88 (3.90%) Incident Management
4 85 (3.77%) Project Management
5 69 (3.06%) Service Delivery
6 68 (3.01%) Change Management
7 63 (2.79%) Asset Management
8 60 (2.66%) Migration
9 58 (2.57%) Problem Management
10 56 (2.48%) ITSM
11 52 (2.30%) Change Control
12 49 (2.17%) CRM
12 49 (2.17%) Business Intelligence
13 47 (2.08%) ERP
14 45 (1.99%) Workflow
15 39 (1.73%) E-Commerce
15 39 (1.73%) Root Cause Analysis
15 39 (1.73%) User Acceptance Testing
16 34 (1.51%) Electronic Trading
17 33 (1.46%) Low Latency
Programming Languages
1 502 (22.24%) SQL
2 164 (7.27%) Java
3 71 (3.15%) C#
4 69 (3.06%) Perl
5 54 (2.39%) PL/SQL
6 50 (2.22%) PowerShell
7 45 (1.99%) Python
8 43 (1.91%) C++
9 42 (1.86%) VBA
9 42 (1.86%) Shell Script
10 33 (1.46%) VB
11 31 (1.37%) Bash Shell
12 26 (1.15%) JavaScript
13 24 (1.06%) T-SQL
14 19 (0.84%) VBScript
14 19 (0.84%) C
15 15 (0.66%) VB.NET
16 11 (0.49%) VB6
16 11 (0.49%) Korn
17 8 (0.35%) COBOL
Qualifications
1 121 (5.36%) Microsoft Certification
1 121 (5.36%) Security Cleared
2 104 (4.61%) SC Cleared
3 95 (4.21%) Degree
4 77 (3.41%) MCP
5 55 (2.44%) MCSE
6 40 (1.77%) ITIL Certification
7 37 (1.64%) Cisco Certification
8 29 (1.28%) MCITP
9 24 (1.06%) DV Cleared
10 23 (1.02%) MCSA
11 22 (0.97%) CCNA
12 16 (0.71%) MOS
13 15 (0.66%) ITIL Foundation Certificate
14 14 (0.62%) CCNP
15 13 (0.58%) MCTS
16 10 (0.44%) A+ Certification
17 9 (0.40%) MCDST
18 8 (0.35%) VMware Certified Professional (VCP)
19 6 (0.27%) PRINCE2 Certification
Quality Assurance & Compliance
1 205 (9.08%) SLA
2 18 (0.80%) Sarbanes-Oxley
3 17 (0.75%) QA
4 4 (0.18%) COBIT
5 2 (0.089%) ISO/IEC 27001
5 2 (0.089%) ISO/IEC 20000
5 2 (0.089%) PCI DSS
6 1 (0.044%) Solvency II
6 1 (0.044%) Data Quality
6 1 (0.044%) FATCA
6 1 (0.044%) Dodd-Frank
6 1 (0.044%) ISO 9001
System Software
1 644 (28.53%) Active Directory
2 91 (4.03%) VMware Infrastructure
3 60 (2.66%) XenApp
4 43 (1.91%) Hyper-V
5 23 (1.02%) XenDesktop
6 22 (0.97%) vSphere
7 19 (0.84%) Terminal Services
8 16 (0.71%) VMware ESX
9 10 (0.44%) XenServer
10 8 (0.35%) VMware Server
11 7 (0.31%) Microsoft App-V
12 6 (0.27%) Xen
12 6 (0.27%) VMware ESXi
13 5 (0.22%) Citrix Presentation Server
14 4 (0.18%) RACF
14 4 (0.18%) NLBS
15 3 (0.13%) Tivoli Workload Scheduler
15 3 (0.13%) NFS
15 3 (0.13%) DFS Replication
16 2 (0.089%) UAG
Systems Management
1 87 (3.85%) SCCM
2 43 (1.91%) Backup Exec
3 35 (1.55%) ITRS Geneos
4 21 (0.93%) Control-M
5 20 (0.89%) WSUS
6 16 (0.71%) Norton AntiVirus
7 15 (0.66%) SCOM
8 14 (0.62%) Tivoli
9 8 (0.35%) Systems Management Server (SMS)
9 8 (0.35%) Nagios
10 7 (0.31%) OVSD
10 7 (0.31%) Puppet
10 7 (0.31%) NetBackup
11 6 (0.27%) OpenView
12 5 (0.22%) Tivoli Monitoring
12 5 (0.22%) Tivoli Storage Manager
12 5 (0.22%) McAfee ePO
13 4 (0.18%) CA SiteMinder
13 4 (0.18%) ARCserve
14 3 (0.13%) Oracle Enterprise Manager
Vendors
1 633 (28.05%) Microsoft
2 287 (12.72%) Citrix
3 253 (11.21%) Oracle
4 184 (8.15%) VMware
5 124 (5.49%) Cisco
6 108 (4.79%) HP
7 77 (3.41%) Lotus
8 71 (3.15%) Apple
9 64 (2.84%) Remedy
10 58 (2.57%) Symantec
11 55 (2.44%) Sybase
11 55 (2.44%) SAP
12 54 (2.39%) Red Hat
13 42 (1.86%) IBM
14 38 (1.68%) EMC
15 34 (1.51%) Cognos
16 32 (1.42%) Dell
17 29 (1.28%) Sun
17 29 (1.28%) Fidessa
18 27 (1.20%) Avaya
London
HomeSense UK
Posted: 21 hours ago
Solihull, West Midlands (County)
Robert Walters
Rate: £11 per hour
Posted: 22 hours ago
London
Harvey Nash plc
Rate: £10 per hour
Posted: 22 hours ago
Leeds, West Yorkshire
Venturi
Rate: £200 - £225 per day
Posted: 23 hours ago
Canterbury, Kent
Greywood Associates Limited
Rate: £20 - £22 per hour
Posted: Yesterday
London
Caspian One Ltd
Posted: Yesterday
Lancashire
Synergize Consulting
Rate: Unspecified
Posted: Yesterday
City, London
Networking People
Posted: Yesterday
Watford, Hertfordshire
Marcus Donald People
Rate: £23 to £25 per hour
Posted: Yesterday
City, London
ComputAppoint
Rate: £500 per day
Posted: Yesterday
London
Uniting Ambition
Rate: 400 - 500
Posted: Yesterday
Shropshire
Senitor Associates
Rate: £16 - £24 per hour
Posted: Yesterday
Reading, Berkshire
Rullion IT Plus
Posted: Yesterday
Southampton, Hampshire
Research Councils UK
Posted: 3 days ago
London
Opilio Recruitment
Rate: £150 - 180 per day
Posted: 3 days ago
Milton Keynes, Buckinghamshire
SmartSourcing plc
Posted: 3 days ago
Bracknell, Berkshire
MAPP Ltd - IT & Business Management Recruitment Specialists
Rate: From £300 to £350 per day
Posted: 3 days ago
Bristol, Avon
Randstad Technologies
Rate: £20 - £25 per hour
Posted: 3 days ago
London
HAYS INFORMATION TECHNOLOGY
Rate: £200.00 - £350.00 per day
Posted: 3 days ago
London
Information Technology Services
Rate: £140 - 155 per day
Posted: 4 days ago