The statistics below represent IT contracts advertised across the UK that had Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 23 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Feb 2017
Same period 2016 Same period 2015
Support Analyst
UK
Rank 186 172 118
Rank change year-on-year
-14 -54
Contract jobs requiring a Support Analyst 608 755 996
As % of all contract IT jobs located in the UK 1.34% 1.45% 1.90%
As % of the Job Titles category 1.41% 1.53% 2.00%
Number of daily rates quoted 346 414 573
Median daily rate £208 £263 £265
Median daily rate % change year-on-year
-20.95% -0.94%
90% offered a daily rate of more than £125 £125 £125
10% offered a daily rate of more than £413 £450 £475
UK excluding London median daily rate £175 £238 £223
% change year-on-year
-26.31% +6.74%
Number of hourly rates quoted 59 105 152
Median hourly rate £15.25 £15.00 £16.00
Median hourly rate % change year-on-year
+1.66% -6.25%
90% offered a hourly rate of more than £11.50 £10.75 £11.17
10% offered a hourly rate of more than £23.00 £29.00 £26.00
UK excluding London median hourly rate £15.00 £15.00 £16.00
% change year-on-year
- -6.25%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
42991 49435 49774
As % of all contract IT jobs located in the UK 94.74% 94.99% 94.79%
Number of daily rates quoted 28051 31832 30735
Median daily rate £425 £414 £400
Median daily rate % change year-on-year
+2.65% +3.50%
90% offered a daily rate of more than £250 £260 £240
10% offered a daily rate of more than £600 £575 £560
UK excluding London median daily rate £400 £378 £375
% change year-on-year
+5.96% +0.66%
Number of hourly rates quoted 1560 1650 1930
Median hourly rate £18.50 £17.50 £17.50
Median hourly rate % change year-on-year
+5.71% -
90% offered a hourly rate of more than £11.17 £11.00 £11.00
10% offered a hourly rate of more than £47.00 £50.00 £40.50
UK excluding London median hourly rate £17.50 £18.00 £16.84
% change year-on-year
-2.77% +6.92%

Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 23 February 2017.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 23 February 2017.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 23 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 561 £215 -21.81% 239
London -17 248 £270 -14.28% 82
South East -9 105 £188 -13.79% 49
East Midlands +26 46 £150 -26.82% 19
South West +29 38 £213 -5.55% 13
City of London -33 37 £325 -13.33% 22
East of England -40 36 £186 -39.89% 10
Hampshire +10 33 £255 +65.85% 10
West Midlands +10 32 £160 -26.85% 13
North West +15 29 £231 -26.58% 32
Derbyshire +11 27 £141 +23.24% 3
Scotland +29 21 £130 +19.26% 7
Yorkshire -23 20 £208 -13.98% 19
Derby +7 16 £135 +18.42% 1
Surrey +6 15 £225 -13.46% 14
Manchester +2 15 £165 -45.45% 14
Oxfordshire 0 15 £145 -25.64% 8
Berkshire +18 14 - - 4
West Yorkshire -10 14 £275 +61.76% 13
Wiltshire +12 13 £215 +4.87% 4
Warwickshire -2 13 £213 +6.25% 1
Warwick +9 12 £213 - 1
Bristol +14 11 £181 - 5
Oxford +4 11 £150 -25.00% 2
Glasgow +3 11 £130 +19.26% 3
Hertfordshire -7 11 £190 -28.03% 5
Alfreton - 11 £145 -
Merseyside +3 10 £268 +7.00% 2
Milton Keynes -3 10 £270 -18.18% 3
Buckinghamshire -16 10 £270 -12.90% 8

Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 23 February 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 675 (50.41%) Windows
2 459 (34.28%) Microsoft
3 381 (28.45%) Active Directory
4 303 (22.63%) MS Office
5 298 (22.26%) ITIL
6 281 (20.99%) Windows 7
7 264 (19.72%) SQL
8 263 (19.64%) Finance
9 224 (16.73%) MS Excel
10 163 (12.17%) Windows Server
11 153 (11.43%) SQL Server
12 145 (10.83%) Citrix
13 140 (10.46%) Linux
14 132 (9.86%) VMware
15 128 (9.56%) Unix
16 126 (9.41%) Oracle
17 123 (9.19%) SLA
18 108 (8.07%) MS Exchange
18 108 (8.07%) Banking
19 106 (7.92%) TCP/IP
20 103 (7.69%) Service Management
20 103 (7.69%) Cisco
21 100 (7.47%) Windows Server 2008
22 95 (7.09%) Analytical Skills
23 91 (6.80%) SCCM
24 80 (5.97%) Change Management
25 79 (5.90%) VMware Infrastructure
25 79 (5.90%) Windows Server 2012
26 75 (5.60%) LAN
27 72 (5.38%) Blackberry

Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 108 (8.07%) MS Exchange
2 70 (5.23%) SharePoint
3 61 (4.56%) IIS
4 52 (3.88%) Exchange Server 2010
5 45 (3.36%) WebSphere
6 43 (3.21%) Blackberry Enterprise Server
7 36 (2.69%) Skype for Business
8 25 (1.87%) Exchange Server 2013
9 19 (1.42%) Exchange Server 2007
10 18 (1.34%) IBM Notes
11 16 (1.19%) CMS
11 16 (1.19%) Tomcat
12 14 (1.05%) BizTalk Server
13 11 (0.82%) Drupal
14 10 (0.75%) Apache
15 9 (0.67%) JBoss
15 9 (0.67%) WordPress
16 8 (0.60%) WebLogic
17 7 (0.52%) Confluence
17 7 (0.52%) Oracle Workflow
Applications
1 303 (22.63%) MS Office
2 224 (16.73%) MS Excel
3 54 (4.03%) MS PowerPoint
4 20 (1.49%) MS Project
5 13 (0.97%) MS Visio
6 3 (0.22%) Spreadsheet
7 2 (0.15%) Acrobat
7 2 (0.15%) Autodesk Flame
7 2 (0.15%) Maya
7 2 (0.15%) NUKE
Business Applications
1 27 (2.02%) Dynamics CRM
2 16 (1.19%) Oracle 11i
3 13 (0.97%) Oracle Applications
4 9 (0.67%) Remedy ITSM
5 7 (0.52%) Dynamics NAV
5 7 (0.52%) Minerva
5 7 (0.52%) RMDS
6 6 (0.45%) Demantra
6 6 (0.45%) Dynamics GP
6 6 (0.45%) Orchard Housing
6 6 (0.45%) SimCorp Dimension
6 6 (0.45%) SnowdropKCS
7 5 (0.37%) Summit
8 4 (0.30%) Dynamics AX
8 4 (0.30%) SAP FI
9 3 (0.22%) HiPortfolio
9 3 (0.22%) Hyperion Planning
9 3 (0.22%) Oracle EBS
9 3 (0.22%) SAP CO
9 3 (0.22%) SAP Oil and Gas
Cloud Services
1 66 (4.93%) Office 365
2 23 (1.72%) SaaS
3 20 (1.49%) IaaS
3 20 (1.49%) PaaS
4 18 (1.34%) Microsoft Azure
5 7 (0.52%) Amazon AWS
6 6 (0.45%) GitHub
7 4 (0.30%) G Suite
7 4 (0.30%) Google Drive
7 4 (0.30%) Google Play
7 4 (0.30%) OneDrive
8 2 (0.15%) Mimecast
9 1 (0.075%) Azure Active Directory
9 1 (0.075%) Cloud Computing
9 1 (0.075%) SuccessFactors
9 1 (0.075%) Taleo
9 1 (0.075%) Yammer
Communications & Networking
1 106 (7.92%) TCP/IP
2 75 (5.60%) LAN
3 54 (4.03%) DNS
4 52 (3.88%) WAN
5 49 (3.66%) Firewall
5 49 (3.66%) VPN
6 48 (3.58%) DHCP
7 39 (2.91%) Wireless
8 32 (2.39%) VoIP
9 26 (1.94%) Internet
10 25 (1.87%) SAN
11 16 (1.19%) Skype
12 11 (0.82%) IP Telephony
12 11 (0.82%) Remote Desktop
13 10 (0.75%) Cisco ASA
13 10 (0.75%) Wi-Fi
14 8 (0.60%) Cisco IOS
14 8 (0.60%) OSPF
14 8 (0.60%) Unified Communications
15 7 (0.52%) Network Security
Database & Business Intelligence
1 153 (11.43%) SQL Server
2 54 (4.03%) Oracle Database
3 32 (2.39%) Relational Database
4 31 (2.32%) SQL Server Reporting Services
5 28 (2.09%) Oracle Database 10g
5 28 (2.09%) SQL Server 2012
5 28 (2.09%) SQL Server Integration Services
6 24 (1.79%) SQL Server 2005
7 20 (1.49%) Data Warehouse
7 20 (1.49%) SQL Server 2008
8 18 (1.34%) Oracle Reports
9 12 (0.90%) BusinessObjects
9 12 (0.90%) Crystal Reports
10 11 (0.82%) SQL Server Analysis Services
11 10 (0.75%) SQL Server 2014
12 9 (0.67%) Data Mart
13 7 (0.52%) MS Access
13 7 (0.52%) Oracle9i Database
14 6 (0.45%) Oracle Database 11g
15 5 (0.37%) QlikView
Development Applications
1 21 (1.57%) JIRA
2 12 (0.90%) Team Foundation Server
3 10 (0.75%) Oracle Forms
4 8 (0.60%) TeamCity
4 8 (0.60%) Visual Studio
5 7 (0.52%) Subversion
6 5 (0.37%) Ant
7 4 (0.30%) JDeveloper
7 4 (0.30%) SQL Server Management Studio (SSMS)
7 4 (0.30%) Toad
8 3 (0.22%) Atlassian Bamboo
8 3 (0.22%) Jenkins
8 3 (0.22%) Sonatype Nexus
9 2 (0.15%) MSI
10 1 (0.075%) Bugzilla
10 1 (0.075%) Oracle APEX
General
1 263 (19.64%) Finance
2 108 (8.07%) Banking
3 68 (5.08%) Retail
4 56 (4.18%) Front Office
5 43 (3.21%) Legal
6 40 (2.99%) Manufacturing
7 31 (2.32%) Back Office
8 30 (2.24%) Investment Banking
8 30 (2.24%) Telecoms
9 29 (2.17%) Law
10 22 (1.64%) Advertising
11 13 (0.97%) Financial Institution
12 11 (0.82%) Marketing
12 11 (0.82%) Publishing
13 10 (0.75%) Pharmaceutical
14 8 (0.60%) International Banking
15 7 (0.52%) Retail Banking
16 6 (0.45%) French Language
17 5 (0.37%) Local Government
17 5 (0.37%) Spanish Language
Libraries, Frameworks & Software Standards
1 45 (3.36%) .NET
2 31 (2.32%) FIX Protocol
3 29 (2.17%) XML
4 19 (1.42%) Web Services
5 17 (1.27%) Middleware
6 14 (1.05%) HTML
7 12 (0.90%) XSLT
8 11 (0.82%) .NET Framework
8 11 (0.82%) CSS
9 9 (0.67%) Murex MxML
9 9 (0.67%) Rendezvous
10 7 (0.52%) ASP.NET
10 7 (0.52%) ASP.NET Web API
10 7 (0.52%) Software Packaging
11 6 (0.45%) SAML
12 5 (0.37%) IBM Integration Bus
12 5 (0.37%) J2EE
12 5 (0.37%) WCF
12 5 (0.37%) WPF
13 4 (0.30%) 802.1X
Miscellaneous
1 95 (7.09%) Analytical Skills
2 72 (5.38%) Blackberry
3 37 (2.76%) Smartphone
4 35 (2.61%) Foreign Exchange (FX)
5 33 (2.46%) SWIFT
6 32 (2.39%) Equities
7 31 (2.32%) iPad
8 29 (2.17%) Data Centre
8 29 (2.17%) NHS
9 28 (2.09%) Derivative
9 28 (2.09%) Management Information System
9 28 (2.09%) Video Conferencing
10 24 (1.79%) iPhone
11 23 (1.72%) Computer Science
11 23 (1.72%) Fixed Income
12 13 (0.97%) CMDB
13 12 (0.90%) Driving Licence
13 12 (0.90%) Fat Client
13 12 (0.90%) Thin Client
14 11 (0.82%) Clustering
Operating Systems
1 675 (50.41%) Windows
2 281 (20.99%) Windows 7
3 163 (12.17%) Windows Server
4 140 (10.46%) Linux
5 128 (9.56%) Unix
6 100 (7.47%) Windows Server 2008
7 79 (5.90%) Windows Server 2012
8 69 (5.15%) Windows 10
9 65 (4.85%) Windows XP
10 55 (4.11%) Windows 8
11 52 (3.88%) Windows Server 2003
12 31 (2.32%) Mac OS X
13 30 (2.24%) Android
13 30 (2.24%) Apple iOS
14 26 (1.94%) AIX
15 23 (1.72%) Windows 2000
16 10 (0.75%) HPUX
17 9 (0.67%) Windows Mobile
18 7 (0.52%) CentOS
18 7 (0.52%) Red Hat Enterprise Linux
Processes & Methodologies
1 298 (22.26%) ITIL
2 103 (7.69%) Service Management
3 80 (5.97%) Change Management
4 69 (5.15%) Incident Management
5 63 (4.71%) Problem Management
6 57 (4.26%) Migration
7 46 (3.44%) Project Management
8 44 (3.29%) Asset Management
9 41 (3.06%) Release Management
10 40 (2.99%) CRM
11 39 (2.91%) Service Delivery
12 38 (2.84%) Stakeholder Management
13 37 (2.76%) ITIL V3
14 35 (2.61%) Change Control
14 35 (2.61%) ITSM
15 34 (2.54%) Business Intelligence
16 33 (2.46%) Business Analysis
16 33 (2.46%) Configuration Management
17 30 (2.24%) PRINCE2
18 29 (2.17%) Agile Software Development
Programming Languages
1 264 (19.72%) SQL
2 59 (4.41%) PowerShell
3 46 (3.44%) C#
4 36 (2.69%) PL/SQL
5 34 (2.54%) Java
6 33 (2.46%) Perl
7 29 (2.17%) T-SQL
8 20 (1.49%) VBScript
9 19 (1.42%) JavaScript
9 19 (1.42%) Python
10 16 (1.19%) VBA
11 8 (0.60%) R
11 8 (0.60%) Shell Script
12 7 (0.52%) VB
13 6 (0.45%) Bash Shell
13 6 (0.45%) C
14 5 (0.37%) VB.NET
15 2 (0.15%) C++
15 2 (0.15%) RPG
15 2 (0.15%) Ruby
Qualifications
1 71 (5.30%) Security Cleared
2 68 (5.08%) Degree
3 59 (4.41%) ITIL Certification
4 56 (4.18%) Microsoft Certification
5 46 (3.44%) MCP
6 35 (2.61%) SC Cleared
7 25 (1.87%) MCSE
8 19 (1.42%) CCNA
8 19 (1.42%) Cisco Certification
9 15 (1.12%) A+ Certification
10 14 (1.05%) BPSS Clearance
11 12 (0.90%) MCSA
12 11 (0.82%) MOS
13 10 (0.75%) DV Cleared
14 8 (0.60%) MCDST
14 8 (0.60%) MCITP
15 6 (0.45%) ECDL
15 6 (0.45%) ISEB
16 5 (0.37%) CCNP
16 5 (0.37%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 123 (9.19%) SLA
2 24 (1.79%) Disclosure Scotland
3 11 (0.82%) ISO 9001
4 9 (0.67%) QA
4 9 (0.67%) SEPA
5 6 (0.45%) HL7
6 4 (0.30%) Data Quality
7 3 (0.22%) ISO/IEC 27001
8 1 (0.075%) GxP
8 1 (0.075%) MiFID
System Software
1 381 (28.45%) Active Directory
2 79 (5.90%) VMware Infrastructure
3 34 (2.54%) XenApp
4 31 (2.32%) vSphere
5 27 (2.02%) Hyper-V
6 20 (1.49%) Virtual Desktop
7 16 (1.19%) Microsoft App-V
8 14 (1.05%) Terminal Services
9 12 (0.90%) XenDesktop
10 11 (0.82%) VMware ESXi
11 10 (0.75%) Virtual Servers
12 8 (0.60%) Virtual Machines
12 8 (0.60%) VMware ESX
13 7 (0.52%) Firmware
14 6 (0.45%) VMware Server
15 4 (0.30%) BitLocker
15 4 (0.30%) Microsoft Virtual Server
15 4 (0.30%) XenServer
16 2 (0.15%) Forefront TMG
16 2 (0.15%) UAG
Systems Management
1 91 (6.80%) SCCM
2 26 (1.94%) WSUS
3 18 (1.34%) SCOM
4 17 (1.27%) Control-M
5 13 (0.97%) Norton AntiVirus
6 12 (0.90%) AirWatch
7 7 (0.52%) Symantec Enterprise Vault
8 6 (0.45%) EdgeSight
8 6 (0.45%) ITRS Geneos
8 6 (0.45%) Microsoft Intune
8 6 (0.45%) Nagios
8 6 (0.45%) Oracle Identity Management
8 6 (0.45%) Oracle Identity Manager
8 6 (0.45%) SafeCom
8 6 (0.45%) Tivoli Storage Manager
9 5 (0.37%) Backup Exec
10 4 (0.30%) NetBackup
11 3 (0.22%) McAfee ePO
11 3 (0.22%) SCOrch
11 3 (0.22%) ServiceCenter
Vendors
1 459 (34.28%) Microsoft
2 145 (10.83%) Citrix
3 132 (9.86%) VMware
4 126 (9.41%) Oracle
5 103 (7.69%) Cisco
6 37 (2.76%) HP
7 31 (2.32%) SAP
8 28 (2.09%) Dell
9 27 (2.02%) Remedy
10 26 (1.94%) Apple
11 25 (1.87%) Sybase
12 24 (1.79%) Symantec
13 23 (1.72%) Bloomberg
13 23 (1.72%) Reuters
14 21 (1.57%) Google
14 21 (1.57%) LANDesk
14 21 (1.57%) Murex
15 19 (1.42%) IBM
16 18 (1.34%) Lotus
17 16 (1.19%) SmartStream
London
Hanover Recruitment
Rate: £100 - £120 per day
Posted: 13 hours ago
London
Sanderson
Posted: 15 hours ago
Manchester, Lancashire
The One Group
Rate: £120 - 150 per day
Posted: Yesterday
Edinburgh, Midlothian
Harvey Nash plc
Posted: 2 days ago
Manchester, Lancashire
Searchability
Rate: £11 - £14 per hour
Posted: 3 days ago
Edinburgh, Midlothian
Cathcart Associates Ltd
Rate: £180 - £240 per day
Posted: 6 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 3 days ago
London
Marcus Donald People
Rate: £325 - £350 per day
Posted: 6 days ago
Sutton, Surrey
Reed Business Information Ltd
Rate: From £250 to £300 per day 8 to 12 month day rate contract
Posted: 6 days ago
Chester, Cheshire
Sogeti
Rate: Competitive Day Rate
Posted: 8 days ago
London
Contingency Team
Posted: 16 days ago