The first table below looks at the demand for the Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Support Analyst
Rank 93 99 78
Rank change year-on-year
+6 -21
Contract jobs requiring a Support Analyst 1124 1041 1310
As % of all contract IT jobs located in the UK 2.05% 2.04% 2.26%
As % of the Job Titles category 2.22% 2.21% 2.45%
Number of daily rates quoted 613 503 577
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£245 £275 £275
Average daily rate % change year-on-year
-10.90% -
90% offered a daily rate of more than £117 £133 £125
10% offered a daily rate of more than £450 £475 £450
UK excluding London average daily rate £205 £225 £215
% change year-on-year
-8.88% +4.65%
Number of hourly rates quoted 209 192 271
Average hourly rate £16.00 £16.00 £16.25
Average hourly rate % change year-on-year
- -1.53%
90% offered a hourly rate of more than £10.00 £10.60 £12.00
10% offered a hourly rate of more than £23.85 £23.00 £24.00
UK excluding London average hourly rate £15.00 £14.50 £15.00
% change year-on-year
+3.44% -3.33%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50543 47172 53524
As % of all contract IT jobs located in the UK 92.40% 92.54% 92.51%
Number of daily rates quoted 30720 27585 29825
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £239
10% offered a daily rate of more than £550 £575 £560
UK excluding London average daily rate £350 £350 £345
% change year-on-year
- +1.37%
Number of hourly rates quoted 2000 2142 2717
Average hourly rate £16.50 £18.00 £19.40
Average hourly rate % change year-on-year
-8.33% -7.20%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.23 £18.50
% change year-on-year
-4.20% -6.89%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 24 July 2014.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 24 July 2014.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 1009 £250 -9.09% 363
London -4 469 £308 -5.38% 164
South East +6 202 £215 -14.00% 60
City of London +14 147 £323 -7.85% 71
East of England +22 92 £200 -3.03% 19
West Midlands -16 57 £250 - 20
Buckinghamshire +5 52 £221 +5.35% 8
South West -9 52 £225 -7.21% 27
East Midlands +20 49 £225 +8.43% 22
Scotland -16 47 £250 - 20
Surrey +6 38 £225 -15.09% 14
North West -18 34 £283 +101.78% 15
Yorkshire -7 33 £272 +60.00% 28
Milton Keynes -1 32 £231 +7.20% 3
Essex +11 27 £238 +18.75% 3
Berkshire -12 25 £270 +8.00% 10
Hertfordshire +10 21 £130 -25.17% 3
West Sussex +16 20 £275 -35.29% 2
Oxfordshire +7 20 £218 +40.32% 10
Wiltshire +6 19 £180 -25.77% 8
East Sussex +10 18 £99 -52.97% 3
Coventry +1 18 £250 +85.18% 2
North East -7 18 £260 - 6
Tyne and Wear 0 17 £266 - 6
Norfolk +5 16 £200 -11.11% 2
Edinburgh -10 16 £350 +243.13% 6
Swindon +7 15 £225 -37.06% 5
Newcastle upon Tyne - 15 £266 - 5
Cheshire +1 14 £233 +69.09% 4
Birmingham -3 14 £310 -27.05% 9

Support Analyst
Top 30 Related IT Skills

For the 6 months to 24 July 2014, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 1065 (50.40%) Windows
2 606 (28.68%) Active Directory
3 596 (28.21%) Microsoft
4 507 (23.99%) MS Office
5 486 (23.00%) Windows 7
6 479 (22.67%) ITIL
7 456 (21.58%) SQL
8 443 (20.97%) Finance
9 348 (16.47%) MS Excel
10 315 (14.91%) Windows XP
11 288 (13.63%) UNIX
12 287 (13.58%) Citrix
13 242 (11.45%) SQL Server
14 237 (11.22%) Windows Server 2008
15 236 (11.17%) MS Exchange
16 234 (11.07%) Oracle
17 192 (9.09%) SLA
18 186 (8.80%) Windows Server 2003
19 185 (8.76%) Banking
20 176 (8.33%) VMware
21 158 (7.48%) Blackberry
22 146 (6.91%) Linux
23 136 (6.44%) Java
24 120 (5.68%) Microsoft Certification
25 110 (5.21%) Cisco
26 108 (5.11%) SharePoint
27 107 (5.06%) Security Cleared
28 103 (4.87%) TCP/IP
29 101 (4.78%) LAN
30 98 (4.64%) .NET

Support Analyst
Top Related IT Skills by Category

For the 6 months to 24 July 2014, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 236 (11.17%) MS Exchange
2 108 (5.11%) SharePoint
3 86 (4.07%) Exchange Server 2010
4 64 (3.03%) IBM Notes
5 61 (2.89%) Blackberry Enterprise Server
6 56 (2.65%) IIS
7 55 (2.60%) Exchange Server 2007
7 55 (2.60%) Exchange Server 2003
8 40 (1.89%) WebSphere
9 35 (1.66%) WebLogic
10 25 (1.18%) SharePoint 2010
11 24 (1.14%) Tomcat
12 21 (0.99%) Apache
13 20 (0.95%) Lync
14 17 (0.80%) WorkSite
15 14 (0.66%) Documentum
15 14 (0.66%) CMS
16 11 (0.52%) Lotus Domino
16 11 (0.52%) WebSphere Application Server
16 11 (0.52%) MQSeries
Applications
1 507 (23.99%) MS Office
2 348 (16.47%) MS Excel
3 60 (2.84%) MS PowerPoint
4 36 (1.70%) MS Project
5 16 (0.76%) InfoPath
5 16 (0.76%) MS Visio
6 6 (0.28%) Spreadsheet
7 2 (0.095%) CINEMA 4D
7 2 (0.095%) Vectorworks
7 2 (0.095%) PowerPivot
7 2 (0.095%) Photoshop
7 2 (0.095%) Pro/ENGINEER
7 2 (0.095%) InDesign
8 1 (0.047%) AutoCAD
8 1 (0.047%) Adobe Illustrator
8 1 (0.047%) Adobe Captivate
Business Applications
1 22 (1.04%) Oracle EBS
2 19 (0.90%) Agresso
3 18 (0.85%) Oracle EBS R12
4 17 (0.80%) Oracle Financials
5 15 (0.71%) Dynamics CRM
6 13 (0.62%) Oracle Applications
6 13 (0.62%) Oracle General Ledger
7 12 (0.57%) Oracle Payables
7 12 (0.57%) RMDS
7 12 (0.57%) Remedy ITSM
8 10 (0.47%) Oracle Receivables
8 10 (0.47%) Remedy AR System
8 10 (0.47%) Oracle 11i
9 8 (0.38%) ION MarketView
10 7 (0.33%) Maximo
10 7 (0.33%) Oracle iProcurement
10 7 (0.33%) Dynamics NAV
10 7 (0.33%) Oracle Assets
11 6 (0.28%) Oracle E-Business Tax
11 6 (0.28%) Academy Housing
Cloud Services
1 33 (1.56%) Office 365
2 9 (0.43%) Google Apps
3 4 (0.19%) SaaS
4 1 (0.047%) Microsoft Azure
4 1 (0.047%) Amazon AWS
4 1 (0.047%) Cloud Computing
Communications & Networking
1 103 (4.87%) TCP/IP
2 101 (4.78%) LAN
3 89 (4.21%) DNS
4 87 (4.12%) WAN
5 72 (3.41%) VPN
6 70 (3.31%) Firewall
6 70 (3.31%) SAN
7 68 (3.22%) DHCP
8 63 (2.98%) Wireless
9 52 (2.46%) Internet
10 36 (1.70%) VoIP
11 34 (1.61%) FTP
12 21 (0.99%) IP Telephony
13 17 (0.80%) HTTP
14 15 (0.71%) Intranet
15 14 (0.66%) SSL
16 11 (0.52%) LDAP
16 11 (0.52%) Ethernet
17 10 (0.47%) SSH
17 10 (0.47%) Wi-Fi
Database & Business Intelligence
1 242 (11.45%) SQL Server
2 60 (2.84%) Oracle Database
3 44 (2.08%) SQL Server 2008
4 35 (1.66%) SQL Server Reporting Services
4 35 (1.66%) Data Warehouse
5 34 (1.61%) Relational Database
5 34 (1.61%) SQL Server 2005
6 33 (1.56%) SQL Server Integration Services
7 22 (1.04%) Oracle Reports
8 18 (0.85%) QlikView
9 17 (0.80%) MySQL
9 17 (0.80%) Crystal Reports
10 16 (0.76%) DB2
11 14 (0.66%) SQL Server Analysis Services
11 14 (0.66%) SQL Server 2000
11 14 (0.66%) RDBMS
12 13 (0.62%) Oracle Database 11g
13 10 (0.47%) Oracle Database 10g
14 9 (0.43%) Data Mining
14 9 (0.43%) SQL Server 2012
Development Applications
1 18 (0.85%) Oracle Forms
2 15 (0.71%) Toad
3 14 (0.66%) Visual Studio
4 12 (0.57%) Subversion
5 11 (0.52%) Eclipse
5 11 (0.52%) JIRA
6 7 (0.33%) Jenkins
6 7 (0.33%) Hudson
6 7 (0.33%) Git (software)
7 5 (0.24%) MSI
7 5 (0.24%) VSS/SourceSafe
7 5 (0.24%) TeamCity
8 4 (0.19%) Team Foundation Server
8 4 (0.19%) Rational Rhapsody
8 4 (0.19%) TestDirector
9 3 (0.14%) ClearCase
9 3 (0.14%) PVCS
9 3 (0.14%) SoapUI
9 3 (0.14%) Oracle APEX
10 2 (0.095%) Atlassian Bamboo
General
1 443 (20.97%) Finance
2 185 (8.76%) Banking
3 97 (4.59%) Front Office
4 85 (4.02%) Retail
5 67 (3.17%) Law
6 66 (3.12%) Investment Banking
7 57 (2.70%) Legal
8 40 (1.89%) Back Office
8 40 (1.89%) Telecoms
9 28 (1.33%) Pharmaceutical
10 26 (1.23%) Manufacturing
11 21 (0.99%) Marketing
12 18 (0.85%) Financial Institution
13 17 (0.80%) Advertising
13 17 (0.80%) Publishing
14 12 (0.57%) General Ledger
15 9 (0.43%) German Language
16 8 (0.38%) Local Government
17 7 (0.33%) Billing
17 7 (0.33%) Military
Libraries, Frameworks & Software Standards
1 98 (4.64%) .NET
2 56 (2.65%) XML
3 43 (2.04%) HTML
4 29 (1.37%) ASP.NET
4 29 (1.37%) Web Services
5 23 (1.09%) Middleware
6 20 (0.95%) J2EE
7 16 (0.76%) FIX Protocol
8 13 (0.62%) WebSphere MQ
9 11 (0.52%) CSS
9 11 (0.52%) Spring
10 10 (0.47%) Rendezvous
11 9 (0.43%) XSLT
12 8 (0.38%) .NET Framework
12 8 (0.38%) Application Packaging
12 8 (0.38%) QuickFIX
12 8 (0.38%) Hibernate
13 6 (0.28%) JSP
13 6 (0.28%) SOAP
13 6 (0.28%) COM+
Miscellaneous
1 158 (7.48%) Blackberry
2 57 (2.70%) Management Information System
3 54 (2.56%) Derivative
4 50 (2.37%) Fixed Income
5 39 (1.85%) NHS
6 35 (1.66%) iPhone
7 30 (1.42%) iPad
8 28 (1.33%) Foreign Exchange (FX)
9 27 (1.28%) Equities
10 23 (1.09%) AS400
10 23 (1.09%) Video Conferencing
11 21 (0.99%) Statistics
12 19 (0.90%) Handset
13 17 (0.80%) Client/Server
13 17 (0.80%) Thin Client
13 17 (0.80%) Fat Client
14 16 (0.76%) Computer Science
15 15 (0.71%) EPoS
16 13 (0.62%) Clustering
16 13 (0.62%) iSeries
Operating Systems
1 1065 (50.40%) Windows
2 486 (23.00%) Windows 7
3 315 (14.91%) Windows XP
4 288 (13.63%) UNIX
5 237 (11.22%) Windows Server 2008
6 186 (8.80%) Windows Server 2003
7 146 (6.91%) Linux
8 69 (3.27%) Windows 8
9 42 (1.99%) Mac OS X
10 40 (1.89%) Windows Vista
11 39 (1.85%) Windows Server 2012
12 31 (1.47%) Solaris
13 27 (1.28%) Android
14 26 (1.23%) Windows 2000
15 23 (1.09%) Apple iOS
16 21 (0.99%) Windows 2000 Server
16 21 (0.99%) Red Hat Enterprise Linux
17 12 (0.57%) Mac OS
17 12 (0.57%) AIX
18 9 (0.43%) HPUX
Processes & Methodologies
1 479 (22.67%) ITIL
2 97 (4.59%) Incident Management
3 91 (4.31%) Service Management
4 83 (3.93%) Project Management
5 75 (3.55%) Change Management
6 72 (3.41%) Service Delivery
7 68 (3.22%) Migration
8 59 (2.79%) Change Control
9 58 (2.74%) CRM
10 55 (2.60%) Problem Management
11 52 (2.46%) ITSM
11 52 (2.46%) Business Intelligence
12 50 (2.37%) Asset Management
13 40 (1.89%) Workflow
14 39 (1.85%) Root Cause Analysis
14 39 (1.85%) ERP
15 36 (1.70%) Electronic Trading
16 33 (1.56%) Disaster Recovery
17 31 (1.47%) User Acceptance Testing
17 31 (1.47%) Release Management
Programming Languages
1 456 (21.58%) SQL
2 136 (6.44%) Java
3 74 (3.50%) C#
4 56 (2.65%) PL/SQL
5 54 (2.56%) Perl
6 51 (2.41%) Shell Script
7 44 (2.08%) Python
7 44 (2.08%) PowerShell
8 37 (1.75%) VBA
9 35 (1.66%) C++
10 33 (1.56%) VB
11 31 (1.47%) JavaScript
12 23 (1.09%) Bash Shell
13 21 (0.99%) T-SQL
14 17 (0.80%) VBScript
15 14 (0.66%) VB.NET
15 14 (0.66%) C
16 12 (0.57%) Korn
17 11 (0.52%) VB6
17 11 (0.52%) COBOL
Qualifications
1 120 (5.68%) Microsoft Certification
2 107 (5.06%) Security Cleared
3 97 (4.59%) Degree
4 87 (4.12%) SC Cleared
5 69 (3.27%) MCP
6 54 (2.56%) ITIL Certification
7 52 (2.46%) MCSE
8 30 (1.42%) MCITP
9 21 (0.99%) MCSA
10 20 (0.95%) Cisco Certification
11 19 (0.90%) DV Cleared
12 16 (0.76%) MCTS
13 15 (0.71%) CCNA
14 12 (0.57%) MOS
14 12 (0.57%) MCDST
14 12 (0.57%) A+ Certification
15 11 (0.52%) ITIL Foundation Certificate
16 7 (0.33%) PRINCE2 Certification
17 5 (0.24%) Citrix Certification
17 5 (0.24%) BC Cleared
Quality Assurance & Compliance
1 192 (9.09%) SLA
2 23 (1.09%) QA
3 22 (1.04%) Sarbanes-Oxley
4 8 (0.38%) ISO/IEC 27001
4 8 (0.38%) ISO 9001
5 7 (0.33%) COBIT
6 4 (0.19%) Data Quality
7 2 (0.095%) GxP
8 1 (0.047%) Solvency II
8 1 (0.047%) ISO/IEC 20000
8 1 (0.047%) PCI DSS
8 1 (0.047%) HL7
System Software
1 606 (28.68%) Active Directory
2 93 (4.40%) VMware Infrastructure
3 55 (2.60%) XenApp
4 39 (1.85%) Hyper-V
5 21 (0.99%) Terminal Services
6 17 (0.80%) XenDesktop
6 17 (0.80%) vSphere
7 15 (0.71%) VMware ESX
8 14 (0.66%) XenServer
9 10 (0.47%) VMware ESXi
10 7 (0.33%) VMware Server
11 6 (0.28%) Tivoli Workload Scheduler
11 6 (0.28%) Microsoft App-V
12 5 (0.24%) RACF
13 4 (0.19%) Xen
14 3 (0.14%) NFS
14 3 (0.14%) Terminal Server
14 3 (0.14%) DFS Replication
14 3 (0.14%) Citrix Presentation Server
15 2 (0.095%) ProxySG
Systems Management
1 82 (3.88%) SCCM
2 35 (1.66%) Backup Exec
2 35 (1.66%) ITRS Geneos
3 20 (0.95%) Tivoli
4 13 (0.62%) Control-M
5 11 (0.52%) Norton AntiVirus
5 11 (0.52%) Systems Management Server (SMS)
6 10 (0.47%) WSUS
6 10 (0.47%) Tivoli Storage Manager
7 9 (0.43%) SCOM
8 7 (0.33%) Oracle Enterprise Manager
8 7 (0.33%) Nagios
8 7 (0.33%) BladeLogic
9 5 (0.24%) OpenView
9 5 (0.24%) McAfee ePO
10 4 (0.19%) CA SiteMinder
10 4 (0.19%) ARCserve
10 4 (0.19%) Tivoli Monitoring
10 4 (0.19%) Tivoli NetView
10 4 (0.19%) OVSD
Vendors
1 596 (28.21%) Microsoft
2 287 (13.58%) Citrix
3 234 (11.07%) Oracle
4 176 (8.33%) VMware
5 110 (5.21%) Cisco
6 93 (4.40%) HP
7 81 (3.83%) Apple
8 66 (3.12%) Lotus
9 60 (2.84%) Remedy
10 51 (2.41%) Symantec
11 47 (2.22%) SAP
11 47 (2.22%) Sybase
12 36 (1.70%) Bloomberg
13 34 (1.61%) Reuters
14 33 (1.56%) IBM
14 33 (1.56%) Adobe
15 32 (1.51%) Red Hat
16 27 (1.28%) Cognos
17 26 (1.23%) Sun
17 26 (1.23%) Dell
York, North Yorkshire
Randstad Technologies
Rate: £120 - £125 per day
Posted: 7 hours ago
City, London
I3
Rate: £200 - £240 per day
Posted: 9 hours ago
Inverness-Shire
CK Group
Rate: Competitive
Posted: 9 hours ago
Chessington, Surrey
Search Consultancy
Rate: £150 - £155 per day
Posted: 11 hours ago
Nottingham, Nottinghamshire
Yoh Company
Rate: £100 - £140 per day
Posted: 11 hours ago
Inverness, Inverness-Shire
Lorien Resourcing
Rate: market rates
Posted: 12 hours ago
London
Comtecs
Rate: £60 - £65 Per Day
Posted: 13 hours ago
Crawley, West Sussex
Ashdown IT
Rate: £10 - £12 per hour
Posted: 14 hours ago
Ipswich, Suffolk
X4 Group
Rate: £180 - 200 per day
Posted: Yesterday
City, London
Randstad Technologies
Rate: £15.00 - £18.00 per hour
Posted: Yesterday
Bromley, Kent
Premier Group Recruitment
Rate: £10 - £25 per hour
Posted: Yesterday
Edinburgh, Midlothian
Certes Computing Ltd
Rate: Negotiable
Posted: Yesterday
London
Hatstand Limited
Rate: £400 - £450 per day
Posted: Yesterday
Warrington, Cheshire
Harvey Nash plc
Rate: £16 - £18 per hour
Posted: Yesterday
London
Information Technology Services
Rate: £180 - 200 per day
Posted: Yesterday
City, London
ReThink Recruitment
Rate: £450 - £525 per day
Posted: Yesterday
London
Marcus Donald People
Rate: £160 to £180 per day
Posted: Yesterday
Birmingham, West Midlands (County)
Capita Resourcing - IT Resourcing
Posted: 2 days ago
Chessington, Surrey
ReThink Recruitment
Posted: 2 days ago
London
Sanderson
Rate: £160 per annum
Posted: 2 days ago