The table below looks at the statistics for the Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Support Analyst
Rank 103 116 89
Rank change year-on-year
+13 -27
Contract jobs requiring a Support Analyst 1001 855 991
As % of all contract IT jobs located in the UK 1.97% 1.76% 2.18%
As % of the Job Titles category 2.13% 1.90% 2.35%
Number of daily rates quoted 574 379 457
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£240 £250 £275
Average daily rate % change year-on-year
-4.00% -9.09%
90% offered a daily rate of more than £125 £121 £125
10% offered a daily rate of more than £450 £475 £425
UK excluding London average daily rate £200 £206 £213
% change year-on-year
-3.03% -2.94%
Number of hourly rates quoted 149 200 195
Average hourly rate £16.00 £17.00 £15.63
Average hourly rate % change year-on-year
-5.88% +8.80%
90% offered a hourly rate of more than £11.25 £11.50 £10.00
10% offered a hourly rate of more than £26.00 £27.20 £26.15
UK excluding London average hourly rate £16.00 £16.00 £13.50
% change year-on-year
- +18.51%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
46929 45010 42193
As % of all contract IT jobs located in the UK 92.45% 92.48% 92.87%
Number of daily rates quoted 29475 26884 23919
Average daily rate £400 £400 £375
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £238 £225 £226
10% offered a daily rate of more than £563 £575 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1820 1996 2455
Average hourly rate £16.50 £17.23 £18.50
Average hourly rate % change year-on-year
-4.20% -6.89%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £39.80 £40.00
UK excluding London average hourly rate £16.16 £16.50 £18.00
% change year-on-year
-2.06% -8.33%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 26 January 2015.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 26 January 2015.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 906 £255 +1.80% 350
London +17 444 £323 +12.17% 137
South East -12 170 £255 +31.61% 67
City of London +5 117 £363 +20.83% 51
East of England +21 84 £175 -17.64% 36
West Midlands +36 66 £249 -0.50% 19
Scotland -7 45 £229 +12.96% 16
Yorkshire +13 43 £225 +21.62% 25
North West -11 38 £180 -40.00% 25
West Yorkshire +19 35 £225 +47.54% 17
Cambridgeshire +13 35 £170 -53.42% 8
Surrey +11 35 £195 - 15
South West -23 30 £250 +17.64% 27
Buckinghamshire -15 28 £215 +53.57% 4
Leeds +16 26 £225 +60.71% 8
East Midlands +18 24 £238 +126.19% 10
Milton Keynes +2 22 £316 +143.26% 4
Oxfordshire -10 22 £238 +39.70% 7
Warwickshire - 21 £275 - 3
East Sussex +1 20 £388 +29.16% 2
Brighton -4 20 £388 +40.90% 1
South Wales -9 20 £175 -53.33% 4
Wales -13 20 £175 -53.33% 5
Berkshire -21 18 £235 +37.22% 14
Edinburgh -1 17 £229 -8.50% 4
Hampshire -19 17 £263 -27.58% 12
Merseyside +4 16 £170 +44.68% 2
Manchester -15 16 £260 -19.87% 15
Peterborough +3 15 £144 - 2
Cardiff -1 14 £175 -53.33% 2

Support Analyst
Top 30 Related IT Skills

For the 6 months to 26 January 2015, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 1038 (48.39%) Windows
2 625 (29.14%) Microsoft
3 542 (25.27%) Active Directory
4 527 (24.57%) SQL
5 506 (23.59%) ITIL
6 483 (22.52%) MS Office
7 460 (21.45%) Windows 7
8 454 (21.17%) Finance
9 356 (16.60%) UNIX
10 309 (14.41%) MS Excel
11 284 (13.24%) Windows Server 2008
12 274 (12.77%) Citrix
13 247 (11.52%) Windows XP
14 231 (10.77%) Oracle
15 222 (10.35%) Banking
16 216 (10.07%) Linux
17 201 (9.37%) SQL Server
17 201 (9.37%) MS Exchange
18 196 (9.14%) Windows Server 2003
19 183 (8.53%) Analytical Skills
20 182 (8.48%) Front Office
21 180 (8.39%) SLA
22 168 (7.83%) VMware
23 161 (7.51%) Blackberry
24 148 (6.90%) Java
25 130 (6.06%) Security Cleared
26 121 (5.64%) SharePoint
27 117 (5.45%) LAN
27 117 (5.45%) TCP/IP
28 115 (5.36%) Cisco

Support Analyst
Top Related IT Skills by Category

For the 6 months to 26 January 2015, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 201 (9.37%) MS Exchange
2 121 (5.64%) SharePoint
3 68 (3.17%) IBM Notes
4 60 (2.80%) IIS
5 57 (2.66%) Exchange Server 2010
6 41 (1.91%) Blackberry Enterprise Server
7 37 (1.72%) Tomcat
7 37 (1.72%) Exchange Server 2003
8 36 (1.68%) WebSphere
9 33 (1.54%) Exchange Server 2007
10 25 (1.17%) WebLogic
11 24 (1.12%) Apache
11 24 (1.12%) WorkSite
12 22 (1.03%) Lync
13 18 (0.84%) SharePoint 2010
13 18 (0.84%) Lotus Domino
14 16 (0.75%) JBoss
15 14 (0.65%) IBM HTTP Server
16 13 (0.61%) WebSphere Application Server
17 10 (0.47%) MQSeries
Applications
1 483 (22.52%) MS Office
2 309 (14.41%) MS Excel
3 39 (1.82%) MS PowerPoint
4 27 (1.26%) MS Project
5 13 (0.61%) MS Visio
6 6 (0.28%) Adobe Creative Suite
7 4 (0.19%) Final Cut Pro
8 2 (0.093%) AutoCAD
8 2 (0.093%) S-PLUS
8 2 (0.093%) Spreadsheet
9 1 (0.047%) InfoPath
Business Applications
1 26 (1.21%) Markit EDM
2 17 (0.79%) Dynamics CRM
3 16 (0.75%) Agresso
4 14 (0.65%) CODA-Financials
4 14 (0.65%) Oracle EBS R12
5 13 (0.61%) Oracle Financials
6 11 (0.51%) Oracle EBS
6 11 (0.51%) SAP Oil and Gas
7 10 (0.47%) SAP FI
8 9 (0.42%) SAP PS
8 9 (0.42%) ION MarketView
9 8 (0.37%) Oracle General Ledger
9 8 (0.37%) Oracle Payables
9 8 (0.37%) Oracle Receivables
10 7 (0.33%) HiPortfolio
10 7 (0.33%) Oracle Applications
10 7 (0.33%) assyst
11 6 (0.28%) Dynamics AX
11 6 (0.28%) Oracle ERP
12 5 (0.23%) SAP FI/CO
Cloud Services
1 34 (1.59%) Office 365
2 16 (0.75%) Microsoft Azure
3 7 (0.33%) Amazon AWS
4 6 (0.28%) SaaS
5 5 (0.23%) Google Apps
6 2 (0.093%) IaaS
7 1 (0.047%) Cloud Computing
7 1 (0.047%) PaaS
Communications & Networking
1 117 (5.45%) LAN
1 117 (5.45%) TCP/IP
2 109 (5.08%) WAN
3 105 (4.90%) DNS
4 80 (3.73%) DHCP
5 78 (3.64%) Firewall
6 59 (2.75%) VPN
7 49 (2.28%) Internet
8 46 (2.14%) SAN
9 45 (2.10%) Wireless
10 42 (1.96%) VoIP
11 35 (1.63%) FTP
12 22 (1.03%) Intranet
13 19 (0.89%) HTTP
14 16 (0.75%) LDAP
15 13 (0.61%) MPLS
15 13 (0.61%) IP Telephony
15 13 (0.61%) Network Security
16 12 (0.56%) DSL
16 12 (0.56%) SSL
Database & Business Intelligence
1 201 (9.37%) SQL Server
2 52 (2.42%) SQL Server 2008
3 51 (2.38%) Oracle Database
4 39 (1.82%) SQL Server 2005
5 32 (1.49%) Relational Database
6 23 (1.07%) Crystal Reports
7 22 (1.03%) SQL Server Reporting Services
8 17 (0.79%) DB2
8 17 (0.79%) Data Warehouse
9 16 (0.75%) Oracle Database 11g
10 15 (0.70%) Oracle Reports
10 15 (0.70%) MySQL
11 14 (0.65%) Oracle BI Publisher
12 11 (0.51%) BusinessObjects XI
13 9 (0.42%) SQL Server 2012
14 8 (0.37%) PostgreSQL
14 8 (0.37%) RDBMS
15 7 (0.33%) MS Access
15 7 (0.33%) SQL Server 2000
15 7 (0.33%) QlikView
Development Applications
1 23 (1.07%) JIRA
2 21 (0.98%) Team Foundation Server
3 14 (0.65%) Subversion
4 13 (0.61%) Toad
5 10 (0.47%) VSS/SourceSafe
5 10 (0.47%) SQL Server Management Studio (SSMS)
6 9 (0.42%) Visual Studio
7 4 (0.19%) PVCS
7 4 (0.19%) Eclipse
7 4 (0.19%) Serena SBM
8 3 (0.14%) SoapUI
9 2 (0.093%) Rational Rhapsody
9 2 (0.093%) Jenkins
9 2 (0.093%) Oracle Forms
9 2 (0.093%) TestDirector
10 1 (0.047%) QuickTest Pro
10 1 (0.047%) ProC
10 1 (0.047%) MSI
10 1 (0.047%) Introscope
10 1 (0.047%) Maven
General
1 454 (21.17%) Finance
2 222 (10.35%) Banking
3 182 (8.48%) Front Office
4 87 (4.06%) Investment Banking
5 65 (3.03%) Back Office
6 58 (2.70%) Legal
7 52 (2.42%) Law
8 45 (2.10%) Retail
9 41 (1.91%) Telecoms
10 34 (1.59%) Manufacturing
11 21 (0.98%) Advertising
12 18 (0.84%) Financial Institution
13 12 (0.56%) Pharmaceutical
13 12 (0.56%) General Ledger
13 12 (0.56%) Marketing
13 12 (0.56%) French Language
14 9 (0.42%) German Language
15 8 (0.37%) Electronics
15 8 (0.37%) Publishing
16 6 (0.28%) Mandarin Language
Libraries, Frameworks & Software Standards
1 79 (3.68%) .NET
2 63 (2.94%) FIX Protocol
3 51 (2.38%) Middleware
4 29 (1.35%) HTML
4 29 (1.35%) XML
5 22 (1.03%) J2EE
6 21 (0.98%) ASP.NET
7 18 (0.84%) CSS
7 18 (0.84%) Web Services
8 17 (0.79%) WebSphere MQ
9 13 (0.61%) XSLT
10 12 (0.56%) Rendezvous
10 12 (0.56%) jQuery
11 9 (0.42%) CGI
12 8 (0.37%) WebSphere Message Broker
13 7 (0.33%) JDBC
14 6 (0.28%) Murex MxML
15 5 (0.23%) EJB
15 5 (0.23%) LAMP
16 4 (0.19%) Application Packaging
Miscellaneous
1 183 (8.53%) Analytical Skills
2 161 (7.51%) Blackberry
3 72 (3.36%) Fixed Income
4 62 (2.89%) Derivative
5 61 (2.84%) Equities
6 56 (2.61%) Management Information System
7 51 (2.38%) NHS
8 47 (2.19%) Foreign Exchange (FX)
9 34 (1.59%) iPhone
10 28 (1.31%) Fat Client
10 28 (1.31%) Thin Client
11 27 (1.26%) iPad
12 26 (1.21%) Computer Science
13 19 (0.89%) PDA
13 19 (0.89%) Client/Server
13 19 (0.89%) Clustering
14 18 (0.84%) Smartphone
15 16 (0.75%) Enterprise Software
16 14 (0.65%) Equity Derivative
16 14 (0.65%) Handset
Operating Systems
1 1038 (48.39%) Windows
2 460 (21.45%) Windows 7
3 356 (16.60%) UNIX
4 284 (13.24%) Windows Server 2008
5 247 (11.52%) Windows XP
6 216 (10.07%) Linux
7 196 (9.14%) Windows Server 2003
8 80 (3.73%) Windows Server 2012
9 78 (3.64%) Windows 8
10 64 (2.98%) Windows Vista
11 40 (1.86%) Red Hat Enterprise Linux
12 36 (1.68%) AIX
13 34 (1.59%) Solaris
14 33 (1.54%) Android
15 32 (1.49%) Mac OS X
16 21 (0.98%) Apple iOS
17 20 (0.93%) HPUX
18 18 (0.84%) Windows 2000
18 18 (0.84%) CentOS
19 11 (0.51%) Windows 2000 Server
Processes & Methodologies
1 506 (23.59%) ITIL
2 106 (4.94%) Incident Management
3 104 (4.85%) Service Management
4 77 (3.59%) Problem Management
5 66 (3.08%) Service Delivery
6 64 (2.98%) Change Management
6 64 (2.98%) Project Management
6 64 (2.98%) Asset Management
7 61 (2.84%) Migration
8 58 (2.70%) Business Intelligence
9 46 (2.14%) Change Control
10 45 (2.10%) CRM
11 44 (2.05%) E-Commerce
11 44 (2.05%) ITSM
12 40 (1.86%) User Acceptance Testing
13 37 (1.72%) Electronic Trading
14 36 (1.68%) Configuration Management
15 33 (1.54%) ERP
15 33 (1.54%) Stakeholder Management
16 31 (1.45%) Low Latency
Programming Languages
1 527 (24.57%) SQL
2 148 (6.90%) Java
3 86 (4.01%) Perl
4 55 (2.56%) C#
5 49 (2.28%) Shell Script
6 46 (2.14%) PowerShell
7 41 (1.91%) Python
7 41 (1.91%) C++
8 36 (1.68%) PL/SQL
9 35 (1.63%) T-SQL
10 34 (1.59%) VBA
11 31 (1.45%) JavaScript
12 28 (1.31%) C
13 27 (1.26%) Korn
14 26 (1.21%) VB
15 21 (0.98%) Bash Shell
16 19 (0.89%) VBScript
17 12 (0.56%) VB6
18 10 (0.47%) PHP
19 8 (0.37%) VB.NET
Qualifications
1 130 (6.06%) Security Cleared
2 112 (5.22%) SC Cleared
3 101 (4.71%) Degree
4 100 (4.66%) Microsoft Certification
5 82 (3.82%) MCP
6 45 (2.10%) MCSE
7 43 (2.00%) ITIL Certification
8 37 (1.72%) Cisco Certification
9 26 (1.21%) ITIL Foundation Certificate
10 23 (1.07%) MCITP
11 22 (1.03%) CCNA
12 19 (0.89%) A+ Certification
13 15 (0.70%) DV Cleared
14 14 (0.65%) MCDST
15 13 (0.61%) CCNP
15 13 (0.61%) MCSA
16 12 (0.56%) MOS
17 9 (0.42%) VMware Certified Professional (VCP)
18 7 (0.33%) MCTS
18 7 (0.33%) Dell Certification
Quality Assurance & Compliance
1 180 (8.39%) SLA
2 14 (0.65%) QA
3 9 (0.42%) Sarbanes-Oxley
4 4 (0.19%) ISO/IEC 27001
4 4 (0.19%) PCI DSS
5 3 (0.14%) GxP
6 2 (0.093%) Data Quality
6 2 (0.093%) COBIT
7 1 (0.047%) FATCA
7 1 (0.047%) Dodd-Frank
7 1 (0.047%) ISO/IEC 20000
System Software
1 542 (25.27%) Active Directory
2 78 (3.64%) VMware Infrastructure
3 57 (2.66%) XenApp
4 44 (2.05%) Hyper-V
5 23 (1.07%) vSphere
6 21 (0.98%) XenDesktop
7 13 (0.61%) VMware ESX
8 11 (0.51%) Citrix Presentation Server
9 9 (0.42%) Xen
9 9 (0.42%) Terminal Services
10 6 (0.28%) NLBS
10 6 (0.28%) UAG
10 6 (0.28%) VMware ESXi
11 5 (0.23%) Forefront TMG
11 5 (0.23%) XenServer
11 5 (0.23%) ISA Server
11 5 (0.23%) VMware Workstation
12 4 (0.19%) Microsoft App-V
12 4 (0.19%) MetaFrame
12 4 (0.19%) VMware Server
Systems Management
1 84 (3.92%) SCCM
2 33 (1.54%) WSUS
3 26 (1.21%) Backup Exec
4 25 (1.17%) SCOM
5 18 (0.84%) Control-M
6 17 (0.79%) Norton AntiVirus
6 17 (0.79%) ITRS Geneos
7 12 (0.56%) Puppet
8 11 (0.51%) OVSD
9 10 (0.47%) NetBackup
10 9 (0.42%) Tivoli
11 7 (0.33%) Symantec Enterprise Vault
12 4 (0.19%) SCOrch
12 4 (0.19%) HP Quality Center
12 4 (0.19%) OpenView
12 4 (0.19%) Tivoli Storage Manager
12 4 (0.19%) Nagios
13 3 (0.14%) SCSM
13 3 (0.14%) Casper Suite
14 2 (0.093%) FreeIPA
Vendors
1 625 (29.14%) Microsoft
2 274 (12.77%) Citrix
3 231 (10.77%) Oracle
4 168 (7.83%) VMware
5 115 (5.36%) Cisco
6 88 (4.10%) HP
7 71 (3.31%) Lotus
8 70 (3.26%) IBM
9 66 (3.08%) Symantec
10 59 (2.75%) SAP
11 57 (2.66%) Sybase
12 50 (2.33%) Red Hat
13 49 (2.28%) Bloomberg
13 49 (2.28%) Remedy
14 41 (1.91%) Apple
15 34 (1.59%) thinkFolio
16 32 (1.49%) Reuters
17 30 (1.40%) Cognos
17 30 (1.40%) Adobe
18 27 (1.26%) Fidessa
London
ComputAppoint
Rate: £550 - £600 per day
Posted: 2 hours ago
London
ComputAppoint
Rate: £500 - £550 per day
Posted: 2 hours ago
Telford, Shropshire
ITF Solutions
Rate: £100 - £105 per day
Posted: 3 hours ago
West Sussex
ARC IT Recruitment Ltd
Posted: 8 hours ago
City, London
TEKsystems
Rate: £450 - £475 per day
Posted: 8 hours ago
Tyne and Wear
Northern Recruitment Group
Rate: From £200 to £250 per day
Posted: 11 hours ago
Birmingham, West Midlands (County)
JNC Recruitment
Rate: From £10 to £11.50 per hour
Posted: 3 days ago
Oxford, Oxfordshire
Cadence Resourcing
Rate: £16 per hour
Posted: 3 days ago
Letchworth Garden City, Hertfordshire
Ashdown IT
Rate: £17 - £18 per hour
Posted: 3 days ago
London
Opilio Recruitment
Rate: £30k - 36k per year + benefits
Posted: 3 days ago
London
HAYS INFORMATION TECHNOLOGY
Rate: £430.00 - £460.00 per annum
Posted: 3 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 3 days ago
London
Opus Recruitment Solutions Ltd
Rate: Competitive
Posted: 3 days ago
London
Hydrogen Group
Rate: £350.00 - £400.00 per day
Posted: 4 days ago
London
Nicoll Curtin
Rate: £500 - £700 per day
Posted: 4 days ago
City, London
Networking People
Posted: 5 days ago
Chatham, Kent
JNC Recruitment
Rate: Up to £22,000 per annum
Posted: 5 days ago
City, London
Eames Consulting
Rate: Up to £400 per day £400 per day
Posted: 5 days ago
West Sussex
Clearwater People Solutions
Posted: 6 days ago
City, London
McGregor Boyall
Rate: £550 - £600 per day
Posted: 6 days ago