The table below looks at the statistics for the Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Support Analyst
Rank 170 112 121
Rank change year-on-year
-58 +9
Contract jobs requiring a Support Analyst 751 988 853
As % of all contract IT jobs located in the UK 1.46% 1.92% 1.76%
As % of the Job Titles category 1.55% 2.03% 1.86%
Number of daily rates quoted 420 578 384
Average daily rate £253 £240 £260
Average daily rate % change year-on-year
+5.20% -7.69%
90% offered a daily rate of more than £114 £125 £125
10% offered a daily rate of more than £450 £450 £475
UK excluding London average daily rate £229 £200 £215
% change year-on-year
+14.37% -6.97%
Number of hourly rates quoted 108 143 187
Average hourly rate £15.00 £16.00 £16.50
Average hourly rate % change year-on-year
-6.25% -3.03%
90% offered a hourly rate of more than £10.47 £11.17 £11.50
10% offered a hourly rate of more than £29.00 £26.00 £27.20
UK excluding London average hourly rate £15.00 £16.00 £15.50
% change year-on-year
-6.25% +3.22%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48598 48731 45782
As % of all contract IT jobs located in the UK 94.48% 94.46% 94.26%
Number of daily rates quoted 31271 30416 27107
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £260 £238 £225
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1757 1902 2013
Average hourly rate £17.50 £16.72 £17.50
Average hourly rate % change year-on-year
+4.66% -4.45%
90% offered a hourly rate of more than £11.00 £11.00 £11.38
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 8 February 2016.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 8 February 2016.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -52 693 £275 +5.76% 371
London -50 317 £285 -12.30% 129
South East -45 116 £225 -6.25% 84
East of England +1 82 £300 +71.42% 31
City of London -2 61 £375 +7.14% 41
Yorkshire -6 49 £250 +11.11% 28
North West -18 44 £293 +36.04% 36
West Midlands -28 38 £200 -26.94% 19
West Yorkshire -5 36 £175 -22.22% 19
Essex +16 35 £300 +106.89% 5
Leeds +4 34 £130 -40.57% 9
Manchester -5 33 £285 +22.58% 15
Hampshire +21 28 £145 -14.70% 9
East Midlands -6 25 £114 -54.40% 15
Hertfordshire +19 24 £313 -29.17% 14
Buckinghamshire +7 20 £310 +106.66% 11
Surrey -19 20 £250 -4.76% 17
South West -4 18 £244 -2.50% 26
Scotland -34 18 £109 -38.33% 7
Berkshire +5 17 £238 -12.84% 18
Milton Keynes +3 17 £330 +4.34% 7
Cambridgeshire -8 17 £320 +88.23% 3
West Sussex +7 13 £196 -37.28% 6
Birmingham -1 13 £183 +21.66% 5
Cambridge -5 13 £340 +100.00% 2
North Yorkshire +14 12 £300 +49.06% 3
Chelmsford +7 12 £263 +94.44%
Southampton +20 10 £135 -56.80% 4
Wales -13 10 £115 -34.28% 7
Gloucestershire +19 9 £225 - 2

Support Analyst
Top 30 Related IT Skills

For the 6 months to 8 February 2016, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 801 (47.51%) Windows
2 511 (30.31%) Microsoft
3 440 (26.10%) Active Directory
3 440 (26.10%) Finance
4 400 (23.72%) SQL
5 397 (23.55%) ITIL
6 372 (22.06%) Windows 7
7 359 (21.29%) MS Office
8 246 (14.59%) MS Excel
9 209 (12.40%) SQL Server
10 208 (12.34%) Windows Server
11 198 (11.74%) Citrix
12 184 (10.91%) Oracle
13 182 (10.79%) Unix
14 175 (10.38%) Linux
15 166 (9.85%) Banking
16 132 (7.83%) VMware
17 131 (7.77%) Windows XP
17 131 (7.77%) Blackberry
18 127 (7.53%) Windows Server 2008
19 120 (7.12%) MS Exchange
20 116 (6.88%) Analytical Skills
21 112 (6.64%) .NET
22 111 (6.58%) SLA
22 111 (6.58%) Microsoft Certification
23 102 (6.05%) SCCM
24 99 (5.87%) Service Management
25 94 (5.58%) Cisco
26 93 (5.52%) Front Office
27 91 (5.40%) Windows 8

Support Analyst
Top Related IT Skills by Category

For the 6 months to 8 February 2016, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 120 (7.12%) MS Exchange
2 83 (4.92%) SharePoint
3 62 (3.68%) Exchange Server 2010
4 61 (3.62%) IIS
5 41 (2.43%) Blackberry Enterprise Server
6 39 (2.31%) Skype for Business
7 32 (1.90%) IBM Notes
8 27 (1.60%) Tomcat
9 24 (1.42%) Exchange Server 2007
10 20 (1.19%) JBoss
10 20 (1.19%) WebSphere
11 17 (1.01%) Exchange Server 2003
11 17 (1.01%) Exchange Server 2013
12 16 (0.95%) Documentum
13 15 (0.89%) Apache
14 13 (0.77%) SharePoint 2010
15 11 (0.65%) SharePoint 2013
15 11 (0.65%) WebLogic
16 10 (0.59%) BizTalk Server
16 10 (0.59%) CMS
Applications
1 359 (21.29%) MS Office
2 246 (14.59%) MS Excel
3 33 (1.96%) MS PowerPoint
4 32 (1.90%) MS Visio
5 19 (1.13%) MS Project
6 18 (1.07%) Spreadsheet
7 4 (0.24%) Photoshop
8 3 (0.18%) Adobe Premiere
8 3 (0.18%) SOLIDWORKS
9 2 (0.12%) Adobe Creative Suite
9 2 (0.12%) AutoCAD
10 1 (0.059%) Acrobat
10 1 (0.059%) Adobe After Effects
10 1 (0.059%) Adobe Captivate
10 1 (0.059%) PTC Creo
Business Applications
1 30 (1.78%) Dynamics CRM
2 17 (1.01%) Dynamics AX
3 13 (0.77%) Remedy ITSM
4 10 (0.59%) Maximo
5 8 (0.47%) Oracle EBS
5 8 (0.47%) SAP FI
5 8 (0.47%) SAP HR
6 7 (0.42%) Northgate Housing
6 7 (0.42%) SAP CO
6 7 (0.42%) SAP FI/CO
7 6 (0.36%) ION MarketView
7 6 (0.36%) Oracle EBS R12
7 6 (0.36%) Oracle Payroll
7 6 (0.36%) thinkFolio
8 5 (0.30%) BASE24
8 5 (0.30%) Magento
8 5 (0.30%) Salerio
8 5 (0.30%) SAP ERP
8 5 (0.30%) SAP Oil and Gas
9 4 (0.24%) Dynamics NAV
Cloud Services
1 69 (4.09%) Office 365
2 9 (0.53%) Google Apps
3 8 (0.47%) Amazon AWS
4 7 (0.42%) Google Analytics
5 5 (0.30%) Microsoft Azure
6 4 (0.24%) SuccessFactors
7 2 (0.12%) Virtual Private Cloud
8 1 (0.059%) Cloud Computing
8 1 (0.059%) MailChimp
8 1 (0.059%) Mimecast
8 1 (0.059%) SaaS
8 1 (0.059%) Taleo
Communications & Networking
1 73 (4.33%) TCP/IP
2 69 (4.09%) LAN
3 59 (3.50%) WAN
4 58 (3.44%) VPN
5 56 (3.32%) DNS
6 46 (2.73%) DHCP
7 42 (2.49%) Firewall
8 41 (2.43%) Internet
9 28 (1.66%) VoIP
10 26 (1.54%) Wireless
11 22 (1.30%) SAN
12 21 (1.25%) Intranet
13 17 (1.01%) IP Telephony
14 14 (0.83%) LDAP
15 13 (0.77%) SSL
16 11 (0.65%) Remote Desktop
17 9 (0.53%) ATM
18 8 (0.47%) Wi-Fi
19 7 (0.42%) NAS
19 7 (0.42%) VLAN
Database & Business Intelligence
1 209 (12.40%) SQL Server
2 44 (2.61%) SQL Server 2008
3 41 (2.43%) Oracle Database
4 40 (2.37%) SQL Server Reporting Services
5 27 (1.60%) DB2
6 26 (1.54%) Relational Database
7 23 (1.36%) SQL Server Integration Services
8 22 (1.30%) Data Warehouse
9 20 (1.19%) SQL Server 2005
9 20 (1.19%) SQL Server 2012
10 19 (1.13%) BusinessObjects
11 12 (0.71%) Crystal Reports
12 11 (0.65%) Oracle Database 11g
13 10 (0.59%) MySQL
13 10 (0.59%) SQL Server 2000
14 9 (0.53%) EDRMS
14 9 (0.53%) Oracle Reports
15 8 (0.47%) KDB
15 8 (0.47%) MS Access
16 6 (0.36%) PowerCenter
Development Applications
1 26 (1.54%) JIRA
2 20 (1.19%) Team Foundation Server
3 16 (0.95%) Subversion
4 11 (0.65%) Git (software)
5 9 (0.53%) SQL Server Management Studio (SSMS)
6 8 (0.47%) Visual Studio
7 7 (0.42%) Jenkins
8 6 (0.36%) Ant
8 6 (0.36%) MSI
8 6 (0.36%) WiX
9 5 (0.30%) Bugzilla
9 5 (0.30%) Trac
10 4 (0.24%) Eclipse
10 4 (0.24%) JDeveloper
10 4 (0.24%) VSS/SourceSafe
11 3 (0.18%) Oracle Forms
11 3 (0.18%) PVCS
11 3 (0.18%) Toad
12 2 (0.12%) ERwin
12 2 (0.12%) Maven
General
1 440 (26.10%) Finance
2 166 (9.85%) Banking
3 93 (5.52%) Front Office
4 80 (4.74%) Investment Banking
5 75 (4.45%) Legal
6 63 (3.74%) Law
7 54 (3.20%) Retail
8 28 (1.66%) Advertising
8 28 (1.66%) Back Office
9 26 (1.54%) Manufacturing
9 26 (1.54%) Telecoms
10 20 (1.19%) Billing
11 19 (1.13%) German Language
12 13 (0.77%) Financial Institution
13 12 (0.71%) Pharmaceutical
14 8 (0.47%) Automotive
14 8 (0.47%) General Ledger
15 7 (0.42%) Marketing
15 7 (0.42%) Spanish Language
16 5 (0.30%) Korean Language
Libraries, Frameworks & Software Standards
1 112 (6.64%) .NET
2 33 (1.96%) XML
3 30 (1.78%) FIX Protocol
4 28 (1.66%) HTML
4 28 (1.66%) Web Services
5 24 (1.42%) ASP.NET
6 16 (0.95%) Middleware
7 15 (0.89%) J2EE
7 15 (0.89%) WebSphere MQ
8 12 (0.71%) CSS
8 12 (0.71%) Software Packaging
9 8 (0.47%) .NET Framework
9 8 (0.47%) Classic ASP
10 6 (0.36%) WCF
11 5 (0.30%) COM
11 5 (0.30%) EDI
11 5 (0.30%) SOAP
11 5 (0.30%) WPF
12 4 (0.24%) IBM Integration Bus
12 4 (0.24%) XSLT
Miscellaneous
1 131 (7.77%) Blackberry
2 116 (6.88%) Analytical Skills
3 47 (2.79%) Foreign Exchange (FX)
4 42 (2.49%) Equities
5 31 (1.84%) Management Information System
6 30 (1.78%) Data Centre
6 30 (1.78%) Derivative
6 30 (1.78%) NHS
7 29 (1.72%) iPhone
8 26 (1.54%) Video Conferencing
9 24 (1.42%) Fat Client
9 24 (1.42%) Thin Client
10 23 (1.36%) PDA
11 19 (1.13%) Client/Server
11 19 (1.13%) Computer Science
12 18 (1.07%) Fixed Income
13 16 (0.95%) Driving Licence
13 16 (0.95%) Mainframe
14 15 (0.89%) Fintech
14 15 (0.89%) SWIFT
Operating Systems
1 801 (47.51%) Windows
2 372 (22.06%) Windows 7
3 208 (12.34%) Windows Server
4 182 (10.79%) Unix
5 175 (10.38%) Linux
6 131 (7.77%) Windows XP
7 127 (7.53%) Windows Server 2008
8 91 (5.40%) Windows 8
9 79 (4.69%) Windows Server 2003
10 63 (3.74%) Windows Server 2012
11 53 (3.14%) Android
12 46 (2.73%) Apple iOS
13 36 (2.14%) Mac OS X
14 28 (1.66%) Windows Vista
15 23 (1.36%) Red Hat Enterprise Linux
16 16 (0.95%) Solaris
16 16 (0.95%) Windows 10
17 15 (0.89%) AIX
18 12 (0.71%) Windows 2000 Server
19 10 (0.59%) Mac OS
Processes & Methodologies
1 397 (23.55%) ITIL
2 99 (5.87%) Service Management
3 88 (5.22%) Incident Management
4 82 (4.86%) Service Delivery
5 72 (4.27%) CRM
6 66 (3.91%) Change Management
7 64 (3.80%) Problem Management
8 60 (3.56%) Asset Management
9 58 (3.44%) Project Management
10 52 (3.08%) Migration
11 49 (2.91%) Release Management
12 40 (2.37%) E-Commerce
12 40 (2.37%) ITSM
13 39 (2.31%) Business Intelligence
14 37 (2.19%) Agile Software Development
14 37 (2.19%) Investment Management
15 36 (2.14%) Workflow
16 30 (1.78%) ERP
16 30 (1.78%) PRINCE2
17 29 (1.72%) Root Cause Analysis
Programming Languages
1 400 (23.72%) SQL
2 80 (4.74%) Java
3 75 (4.45%) PowerShell
4 62 (3.68%) Perl
5 58 (3.44%) C#
6 50 (2.97%) JavaScript
7 44 (2.61%) VBA
8 43 (2.55%) Shell Script
8 43 (2.55%) VB
9 33 (1.96%) VBScript
10 32 (1.90%) Python
11 30 (1.78%) PL/SQL
12 19 (1.13%) C
13 18 (1.07%) T-SQL
14 15 (0.89%) VB.NET
15 13 (0.77%) PHP
16 11 (0.65%) VB6
17 10 (0.59%) COBOL
18 9 (0.53%) C++
19 7 (0.42%) Korn
Qualifications
1 111 (6.58%) Microsoft Certification
2 75 (4.45%) Degree
3 69 (4.09%) Security Cleared
4 62 (3.68%) MCP
5 60 (3.56%) MCSE
6 39 (2.31%) SC Cleared
7 30 (1.78%) ITIL Certification
8 28 (1.66%) Cisco Certification
9 25 (1.48%) MCDST
10 21 (1.25%) CCNA
11 18 (1.07%) A+ Certification
11 18 (1.07%) MCITP
12 17 (1.01%) DV Cleared
13 15 (0.89%) MCSA
14 11 (0.65%) DBS Check
14 11 (0.65%) ITIL Foundation Certificate
14 11 (0.65%) MOS
15 10 (0.59%) CCNP
16 7 (0.42%) Citrix Certification
16 7 (0.42%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 111 (6.58%) SLA
2 14 (0.83%) QA
3 12 (0.71%) Disclosure Scotland
4 6 (0.36%) Data Quality
5 5 (0.30%) PCI DSS
5 5 (0.30%) Solvency II
6 4 (0.24%) Sarbanes-Oxley
7 2 (0.12%) TickIT
8 1 (0.059%) ISO/IEC 27001
8 1 (0.059%) WCAG
System Software
1 440 (26.10%) Active Directory
2 77 (4.57%) VMware Infrastructure
3 48 (2.85%) XenApp
4 32 (1.90%) XenDesktop
5 22 (1.30%) vSphere
6 17 (1.01%) Hyper-V
6 17 (1.01%) Microsoft App-V
7 12 (0.71%) VMware ESX
8 10 (0.59%) BitLocker
9 8 (0.47%) XenServer
10 7 (0.42%) NFS
11 5 (0.30%) Samba
11 5 (0.30%) VMware ESXi
12 4 (0.24%) RACF
12 4 (0.24%) Terminal Services
13 2 (0.12%) Firmware
13 2 (0.12%) Tivoli Workload Scheduler
13 2 (0.12%) vCloud
13 2 (0.12%) VMware Workstation
13 2 (0.12%) Xen
Systems Management
1 102 (6.05%) SCCM
2 20 (1.19%) Backup Exec
3 19 (1.13%) ITRS Geneos
4 17 (1.01%) Nagios
5 15 (0.89%) Puppet
6 14 (0.83%) Norton AntiVirus
7 12 (0.71%) Control-M
7 12 (0.71%) WSUS
8 10 (0.59%) Tivoli
9 9 (0.53%) NetBackup
10 7 (0.42%) SCOM
10 7 (0.42%) SCSM
11 6 (0.36%) McAfee ePO
11 6 (0.36%) Windows Intune
12 5 (0.30%) Ansible
12 5 (0.30%) logstash
12 5 (0.30%) Opscode Chef
13 4 (0.24%) Cacti
13 4 (0.24%) Opsview
13 4 (0.24%) Tivoli Storage Manager
Vendors
1 511 (30.31%) Microsoft
2 198 (11.74%) Citrix
3 184 (10.91%) Oracle
4 132 (7.83%) VMware
5 94 (5.58%) Cisco
6 71 (4.21%) HP
7 61 (3.62%) Apple
8 60 (3.56%) IBM
9 50 (2.97%) Remedy
10 46 (2.73%) Bloomberg
10 46 (2.73%) SAP
11 37 (2.19%) Lotus
12 31 (1.84%) Symantec
13 28 (1.66%) ServiceNow
13 28 (1.66%) Sybase
14 26 (1.54%) Reuters
15 21 (1.25%) Google
15 21 (1.25%) iManage
15 21 (1.25%) Splunk
16 19 (1.13%) Intel Security
London
McGregor Boyall
Rate: £400 - £500 per day
Posted: 7 hours ago
Bradford, West Yorkshire
Spring Technology
Rate: £80.00 - £100.00 per day
Posted: 8 hours ago
Northamptonshire
Circle Recruitment
Rate: £190 - £220 per day
Posted: 10 hours ago
York, North Yorkshire
4it Recruitment Ltd
Rate: Market Rate
Posted: 11 hours ago
St. Albans, Hertfordshire
JM
Posted: 12 hours ago
City, London
DCV Technologies
Posted: 12 hours ago
Central London / West End
Eaglecliff
Rate: From £25 to £33 per hour
Posted: 15 hours ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: Yesterday
High Wycombe, Buckinghamshire
Computer People
Rate: £17.00 per hour + temp to perm
Posted: 3 days ago
London
Scot Lewis Associates
Rate: From £600 to £800 per day (DOE)
Posted: 3 days ago
North London
Lorien Resourcing
Rate: £300 - £340 per day
Posted: 3 days ago
East London
Search Consultancy
Rate: From £150 to £250 per day
Posted: 3 days ago
Barnoldswick, Lancashire
Send
Rate: From £16,000 to £16,000 per annum
Posted: 3 days ago
London
Harvey Nash plc
Rate: £140 - £160 per day
Posted: 5 days ago
Manchester, Lancashire
Vertical IT
Rate: £120 - £150 per day
Posted: 5 days ago
London
Reed Technology
Rate: £150 per day
Posted: 5 days ago
Bristol, Avon
Randstad Technologies
Rate: £385 per day + Per 12 hour shift
Posted: 5 days ago
Nottingham, Nottinghamshire
Experis Ltd
Rate: £45 - £50 per hour
Posted: 5 days ago
City, London
Deerfoot IT Resources Ltd
Rate: £400 - £500 per day
Posted: 5 days ago
Bristol, Avon
Heat Recruitment
Rate: From £200 to £250 per annum
Posted: 5 days ago
Edinburgh, Midlothian
Lorien Resourcing
Posted: 6 days ago
London
Reed Technology
Rate: £150 per day
Posted: 6 days ago
Borehamwood, Hertfordshire
Verticality Ltd
Rate: £180 - £200 per day
Posted: 6 days ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Rate: Up to £15 per hour
Posted: 6 days ago
City, London
Michael Bailey Associates
Rate: Market Rates
Posted: 6 days ago
Glasgow, Lanarkshire
LA International
Rate: £90 - £105 per day
Posted: 6 days ago
London
Randstad Technologies
Rate: £400 - £500 per day
Posted: 6 days ago
Cleveland
Marcus Donald People
Rate: £250 - £300 per day
Posted: 6 days ago
West Yorkshire
The Bridge Ltd
Rate: From £150 to £200 per day
Posted: 6 days ago
Horsham, West Sussex
Cyber Team
Rate: From £10 to £13 per hour 3 Month Contract
Posted: 6 days ago