The table below looks at the statistics for the Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 26 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Nov 2014
Same period 2013 Same period 2012
Support Analyst
Rank 102 97 75
Rank change year-on-year
-5 -22
Contract jobs requiring a Support Analyst 1093 1042 1267
As % of all contract IT jobs located in the UK 1.95% 2.01% 2.44%
As % of the Job Titles category 2.15% 2.17% 2.62%
Number of daily rates quoted 624 447 601
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£238 £250 £250
Average daily rate % change year-on-year
-5.00% -
90% offered a daily rate of more than £128 £125 £125
10% offered a daily rate of more than £475 £475 £450
UK excluding London average daily rate £200 £225 £200
% change year-on-year
-11.11% +12.50%
Number of hourly rates quoted 180 228 249
Average hourly rate £16.00 £16.00 £16.50
Average hourly rate % change year-on-year
- -3.03%
90% offered a hourly rate of more than £11.59 £11.40 £11.00
10% offered a hourly rate of more than £26.00 £24.00 £28.80
UK excluding London average hourly rate £15.00 £15.00 £15.00

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50887 47919 48399
As % of all contract IT jobs located in the UK 90.76% 92.66% 93.07%
Number of daily rates quoted 32224 29016 27128
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £225 £225
10% offered a daily rate of more than £575 £575 £570
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2084 2089 2613
Average hourly rate £16.00 £17.00 £18.50
Average hourly rate % change year-on-year
-5.88% -8.10%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £38.00 £37.80 £40.50
UK excluding London average hourly rate £16.00 £16.00 £18.00
% change year-on-year
- -11.11%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 26 November 2014.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 26 November 2014.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 26 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 1018 £248 -1.00% 390
London +18 518 £288 -4.16% 173
South East +8 197 £215 +7.50% 69
City of London +23 148 £350 +16.66% 70
West Midlands +12 70 £201 -15.26% 22
East of England -8 70 £170 -43.33% 27
South West -25 55 £194 -8.82% 22
Scotland -38 41 £181 -34.30% 10
Surrey +16 40 £175 -26.31% 14
Berkshire +10 37 £265 +11.57% 16
Buckinghamshire -25 37 £156 +9.64% 11
Yorkshire -19 36 £238 +1.06% 22
North West -7 35 £185 +2.77% 32
West Yorkshire +6 34 £238 -5.94% 12
Milton Keynes -20 33 £145 -3.33% 5
Leeds +3 32 £238 +26.66% 11
Hampshire -15 29 £313 +78.57% 15
East Midlands +14 28 £170 -47.69% 17
Cambridgeshire +4 28 £170 -43.33% 5
Bristol +5 19 £194 - 7
Glasgow -12 18 £213 -29.16% 3
Oxfordshire -19 18 £141 -16.91% 5
Reading +26 17 £115 -4.16% 7
Cambridge +16 17 £170 -43.33% 4
Birmingham +2 17 £130 -42.22% 5
Essex -28 16 £150 -57.14% 3
Warwickshire +9 15 £305 -18.66% 6
Manchester -16 14 £275 +39.24% 11
Staines - 14 - -
Middlesex +12 13 £260 -26.13% 1

Support Analyst
Top 30 Related IT Skills

For the 6 months to 26 November 2014, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 1128 (50.38%) Windows
2 641 (28.63%) Microsoft
3 596 (26.62%) Active Directory
4 540 (24.12%) MS Office
5 519 (23.18%) SQL
5 519 (23.18%) Windows 7
6 469 (20.95%) ITIL
6 469 (20.95%) Finance
7 358 (15.99%) UNIX
8 346 (15.45%) MS Excel
9 308 (13.76%) Windows Server 2008
10 293 (13.09%) Windows XP
10 293 (13.09%) Citrix
11 253 (11.30%) Oracle
12 251 (11.21%) MS Exchange
13 224 (10.00%) SQL Server
14 221 (9.87%) Windows Server 2003
14 221 (9.87%) Banking
15 213 (9.51%) Linux
16 193 (8.62%) Analytical Skills
17 189 (8.44%) SLA
18 180 (8.04%) VMware
19 170 (7.59%) Java
20 159 (7.10%) Blackberry
21 155 (6.92%) Front Office
22 130 (5.81%) Security Cleared
23 123 (5.49%) Microsoft Certification
24 121 (5.40%) TCP/IP
25 119 (5.31%) Cisco
25 119 (5.31%) SharePoint

Support Analyst
Top Related IT Skills by Category

For the 6 months to 26 November 2014, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 251 (11.21%) MS Exchange
2 119 (5.31%) SharePoint
3 80 (3.57%) Exchange Server 2010
4 70 (3.13%) IBM Notes
5 59 (2.64%) IIS
6 52 (2.32%) Exchange Server 2003
7 50 (2.23%) Exchange Server 2007
8 45 (2.01%) WebSphere
9 42 (1.88%) Blackberry Enterprise Server
10 36 (1.61%) WebLogic
11 31 (1.38%) Tomcat
12 28 (1.25%) WorkSite
13 27 (1.21%) SharePoint 2010
14 22 (0.98%) Apache
15 20 (0.89%) MQSeries
15 20 (0.89%) Lotus Domino
15 20 (0.89%) Lync
16 19 (0.85%) Documentum
17 14 (0.63%) WebSphere Application Server
18 10 (0.45%) Exchange Server 2013
Applications
1 540 (24.12%) MS Office
2 346 (15.45%) MS Excel
3 56 (2.50%) MS PowerPoint
4 31 (1.38%) MS Project
5 20 (0.89%) MS Visio
6 6 (0.27%) Adobe Creative Suite
7 4 (0.18%) Spreadsheet
8 3 (0.13%) Final Cut Pro
8 3 (0.13%) InfoPath
9 2 (0.089%) AutoCAD
9 2 (0.089%) PowerPivot
10 1 (0.045%) Adobe Captivate
10 1 (0.045%) S-PLUS
10 1 (0.045%) Pro/ENGINEER
10 1 (0.045%) InDesign
Business Applications
1 23 (1.03%) Markit EDM
2 21 (0.94%) Oracle EBS R12
3 19 (0.85%) Oracle Financials
4 18 (0.80%) Oracle EBS
5 15 (0.67%) Agresso
6 13 (0.58%) Oracle Applications
7 12 (0.54%) CODA-Financials
8 11 (0.49%) Oracle General Ledger
8 11 (0.49%) Oracle Payables
8 11 (0.49%) Oracle Receivables
9 10 (0.45%) ION MarketView
10 9 (0.40%) Dynamics CRM
10 9 (0.40%) SAP PS
11 8 (0.36%) HiPortfolio
11 8 (0.36%) Dynamics AX
12 7 (0.31%) Oracle iProcurement
12 7 (0.31%) Oracle 11i
12 7 (0.31%) Oracle Assets
13 6 (0.27%) Oracle ERP
13 6 (0.27%) RMDS
Cloud Services
1 34 (1.52%) Office 365
2 8 (0.36%) Microsoft Azure
3 7 (0.31%) Google Apps
4 6 (0.27%) SaaS
5 1 (0.045%) Amazon AWS
Communications & Networking
1 121 (5.40%) TCP/IP
2 115 (5.14%) LAN
3 114 (5.09%) WAN
4 103 (4.60%) DNS
5 85 (3.80%) DHCP
6 80 (3.57%) Firewall
7 65 (2.90%) VPN
8 63 (2.81%) SAN
9 56 (2.50%) Wireless
10 54 (2.41%) Internet
11 48 (2.14%) VoIP
12 45 (2.01%) FTP
13 20 (0.89%) IP Telephony
13 20 (0.89%) HTTP
14 18 (0.80%) LDAP
14 18 (0.80%) SSL
15 15 (0.67%) Intranet
16 14 (0.63%) MPLS
17 13 (0.58%) NAS
18 12 (0.54%) DSL
Database & Business Intelligence
1 224 (10.00%) SQL Server
2 61 (2.72%) Oracle Database
3 52 (2.32%) SQL Server 2008
4 41 (1.83%) SQL Server 2005
5 28 (1.25%) Relational Database
6 25 (1.12%) Data Warehouse
7 24 (1.07%) Crystal Reports
7 24 (1.07%) SQL Server Reporting Services
8 20 (0.89%) MySQL
9 19 (0.85%) DB2
10 17 (0.76%) Oracle Reports
11 14 (0.63%) SQL Server Integration Services
11 14 (0.63%) Oracle BI Publisher
12 13 (0.58%) SQL Server 2012
13 12 (0.54%) PowerCenter
14 11 (0.49%) SQL Server 2000
15 10 (0.45%) Oracle Database 11g
16 9 (0.40%) BusinessObjects XI
16 9 (0.40%) RDBMS
17 8 (0.36%) MS Access
Development Applications
1 24 (1.07%) JIRA
2 21 (0.94%) Team Foundation Server
3 11 (0.49%) Subversion
3 11 (0.49%) Visual Studio
4 9 (0.40%) VSS/SourceSafe
4 9 (0.40%) SQL Server Management Studio (SSMS)
5 8 (0.36%) Toad
6 6 (0.27%) SoapUI
7 5 (0.22%) TeamCity
7 5 (0.22%) PVCS
8 4 (0.18%) Eclipse
8 4 (0.18%) Serena SBM
9 2 (0.089%) Atlassian Bamboo
9 2 (0.089%) Oracle APEX
9 2 (0.089%) Rational Rhapsody
9 2 (0.089%) Appcelerator Titanium
10 1 (0.045%) Jenkins
10 1 (0.045%) Git (software)
10 1 (0.045%) Lombardi
10 1 (0.045%) StarTeam
General
1 469 (20.95%) Finance
2 221 (9.87%) Banking
3 155 (6.92%) Front Office
4 87 (3.89%) Investment Banking
5 67 (2.99%) Retail
6 65 (2.90%) Legal
7 59 (2.64%) Law
8 49 (2.19%) Back Office
9 42 (1.88%) Telecoms
10 33 (1.47%) Manufacturing
11 23 (1.03%) Advertising
12 16 (0.71%) Financial Institution
13 14 (0.63%) Pharmaceutical
14 12 (0.54%) Marketing
15 10 (0.45%) Publishing
15 10 (0.45%) German Language
16 9 (0.40%) French Language
17 7 (0.31%) Mandarin Language
17 7 (0.31%) Military
18 6 (0.27%) General Ledger
Libraries, Frameworks & Software Standards
1 90 (4.02%) .NET
2 56 (2.50%) FIX Protocol
3 41 (1.83%) Middleware
4 36 (1.61%) XML
5 31 (1.38%) HTML
6 26 (1.16%) ASP.NET
7 24 (1.07%) WebSphere MQ
8 22 (0.98%) J2EE
9 18 (0.80%) Web Services
10 16 (0.71%) CSS
11 12 (0.54%) Rendezvous
12 10 (0.45%) jQuery
13 9 (0.40%) Spring
13 9 (0.40%) WebSphere Message Broker
13 9 (0.40%) COM+
14 8 (0.36%) XSLT
15 7 (0.31%) JDBC
15 7 (0.31%) SOAP
16 6 (0.27%) Classic ASP
17 5 (0.22%) Murex MxML
Miscellaneous
1 193 (8.62%) Analytical Skills
2 159 (7.10%) Blackberry
3 62 (2.77%) Fixed Income
4 56 (2.50%) NHS
4 56 (2.50%) Derivative
5 53 (2.37%) Management Information System
6 50 (2.23%) Equities
7 37 (1.65%) iPhone
8 32 (1.43%) Foreign Exchange (FX)
8 32 (1.43%) Thin Client
8 32 (1.43%) Fat Client
9 25 (1.12%) iPad
10 24 (1.07%) Client/Server
11 19 (0.85%) Smartphone
12 18 (0.80%) Statistics
12 18 (0.80%) Computer Science
13 17 (0.76%) SWIFT
13 17 (0.76%) Clustering
14 16 (0.71%) Credit Derivative
14 16 (0.71%) PDA
Operating Systems
1 1128 (50.38%) Windows
2 519 (23.18%) Windows 7
3 358 (15.99%) UNIX
4 308 (13.76%) Windows Server 2008
5 293 (13.09%) Windows XP
6 221 (9.87%) Windows Server 2003
7 213 (9.51%) Linux
8 81 (3.62%) Windows 8
9 70 (3.13%) Windows Server 2012
10 64 (2.86%) Windows Vista
11 40 (1.79%) Red Hat Enterprise Linux
11 40 (1.79%) Solaris
12 36 (1.61%) Android
13 33 (1.47%) Mac OS X
14 28 (1.25%) AIX
15 24 (1.07%) Windows 2000
16 22 (0.98%) CentOS
17 21 (0.94%) Apple iOS
18 20 (0.89%) HPUX
19 14 (0.63%) Mac OS
Processes & Methodologies
1 469 (20.95%) ITIL
2 99 (4.42%) Service Management
3 94 (4.20%) Incident Management
4 80 (3.57%) Service Delivery
5 71 (3.17%) Problem Management
6 68 (3.04%) Change Management
7 66 (2.95%) Asset Management
8 65 (2.90%) Migration
9 59 (2.64%) Business Intelligence
10 58 (2.59%) Project Management
11 47 (2.10%) Change Control
12 46 (2.05%) CRM
13 45 (2.01%) ERP
14 43 (1.92%) User Acceptance Testing
15 36 (1.61%) ITSM
15 36 (1.61%) Stakeholder Management
16 34 (1.52%) Configuration Management
16 34 (1.52%) Workflow
17 31 (1.38%) Data Analysis
17 31 (1.38%) Investment Management
Programming Languages
1 519 (23.18%) SQL
2 170 (7.59%) Java
3 67 (2.99%) Perl
3 67 (2.99%) C#
4 62 (2.77%) PowerShell
5 51 (2.28%) Shell Script
6 47 (2.10%) PL/SQL
7 44 (1.97%) VBA
7 44 (1.97%) C++
8 38 (1.70%) VB
9 33 (1.47%) Bash Shell
10 29 (1.30%) Python
11 27 (1.21%) JavaScript
12 26 (1.16%) T-SQL
13 24 (1.07%) VBScript
13 24 (1.07%) C
14 22 (0.98%) Korn
15 16 (0.71%) VB6
16 14 (0.63%) VB.NET
17 7 (0.31%) PHP
Qualifications
1 130 (5.81%) Security Cleared
2 123 (5.49%) Microsoft Certification
3 113 (5.05%) SC Cleared
4 91 (4.06%) MCP
5 82 (3.66%) Degree
6 55 (2.46%) MCSE
7 39 (1.74%) ITIL Certification
8 33 (1.47%) Cisco Certification
9 31 (1.38%) MCITP
10 25 (1.12%) ITIL Foundation Certificate
11 23 (1.03%) DV Cleared
12 18 (0.80%) A+ Certification
12 18 (0.80%) CCNA
13 17 (0.76%) MCSA
14 16 (0.71%) MOS
14 16 (0.71%) MCDST
15 13 (0.58%) CCNP
16 9 (0.40%) MCTS
17 8 (0.36%) VMware Certified Professional (VCP)
18 7 (0.31%) Dell Certification
Quality Assurance & Compliance
1 189 (8.44%) SLA
2 10 (0.45%) Sarbanes-Oxley
3 9 (0.40%) QA
4 3 (0.13%) PCI DSS
4 3 (0.13%) COBIT
5 2 (0.089%) ISO/IEC 27001
5 2 (0.089%) ISO/IEC 20000
5 2 (0.089%) Data Quality
6 1 (0.045%) Solvency II
6 1 (0.045%) FATCA
6 1 (0.045%) Dodd-Frank
System Software
1 596 (26.62%) Active Directory
2 83 (3.71%) VMware Infrastructure
3 70 (3.13%) XenApp
4 44 (1.97%) Hyper-V
5 27 (1.21%) XenDesktop
6 22 (0.98%) vSphere
7 13 (0.58%) Terminal Services
8 10 (0.45%) XenServer
9 9 (0.40%) VMware ESX
10 8 (0.36%) Citrix Presentation Server
10 8 (0.36%) VMware Server
11 7 (0.31%) Xen
12 5 (0.22%) VMware ESXi
12 5 (0.22%) NLBS
12 5 (0.22%) VMware Workstation
12 5 (0.22%) Firmware
13 4 (0.18%) RACF
13 4 (0.18%) ISA Server
13 4 (0.18%) Tivoli Workload Scheduler
13 4 (0.18%) MetaFrame
Systems Management
1 85 (3.80%) SCCM
2 39 (1.74%) Backup Exec
3 29 (1.30%) WSUS
4 25 (1.12%) ITRS Geneos
5 22 (0.98%) SCOM
6 21 (0.94%) Control-M
7 16 (0.71%) Tivoli
8 14 (0.63%) Norton AntiVirus
9 13 (0.58%) OVSD
10 10 (0.45%) Puppet
11 9 (0.40%) NetBackup
12 6 (0.27%) Symantec Enterprise Vault
13 5 (0.22%) Tivoli Monitoring
13 5 (0.22%) Systems Management Server (SMS)
13 5 (0.22%) Casper Suite
14 4 (0.18%) Nagios
14 4 (0.18%) HP Quality Center
15 3 (0.13%) Tivoli Storage Manager
15 3 (0.13%) SCSM
16 2 (0.089%) Hyperic
Vendors
1 641 (28.63%) Microsoft
2 293 (13.09%) Citrix
3 253 (11.30%) Oracle
4 180 (8.04%) VMware
5 119 (5.31%) Cisco
6 105 (4.69%) HP
7 72 (3.22%) Lotus
8 67 (2.99%) Symantec
9 63 (2.81%) IBM
10 59 (2.64%) Apple
11 58 (2.59%) Sybase
12 55 (2.46%) Remedy
13 54 (2.41%) Red Hat
14 47 (2.10%) SAP
15 46 (2.05%) Bloomberg
16 38 (1.70%) Reuters
17 36 (1.61%) Cognos
18 32 (1.43%) EMC
18 32 (1.43%) thinkFolio
19 29 (1.30%) Adobe
Manchester, Lancashire
Clear Edge Consulting
Rate: From £200 to £280 per day
Posted: 3 hours ago
Belfast, County Antrim
Randstad Technologies
Rate: £95 - £98 per day
Posted: 3 hours ago
West London
Kelway Ltd
Rate: Up to £150 per day
Posted: 5 hours ago
Belfast, County Antrim
McGregor Boyall
Rate: £70 - £90 per day
Posted: 7 hours ago
Belfast, County Antrim
McGregor Boyall
Rate: £70 - £90 per day
Posted: 8 hours ago
Slough, Berkshire
Austin Fraser
Rate: £17.00 - £22.00 per hour + Negotiable
Posted: 9 hours ago
Central London / West End
@ITS
Rate: From £120 to £140 per day
Posted: 10 hours ago
Bedfordshire
Ashdown IT
Rate: £15 - £20 per hour
Posted: 11 hours ago
London
X4 Group
Rate: £100 - 140 per day
Posted: Yesterday
Hertfordshire
CK Group
Rate: Competitive
Posted: Yesterday
Brentwood, Essex
Reed Professional Services
Rate: NEGOTIABLE
Posted: Yesterday
London
Benedict Cole Limited
Posted: Yesterday
Cardiff, South Glamorgan
Cardiff University
Rate: From £31,342 to £37,394 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
Oho Group Ltd.
Rate: £75 to £110 per day
Posted: Yesterday
Brighton, East Sussex
ARC IT Recruitment Ltd
Rate: £140 day rate
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £15.00 - £17.00 per hour
Posted: Yesterday
Wembley, Middlesex
ComputAppoint
Rate: £90 - £130 per day
Posted: Yesterday
Buckinghamshire
ReThink Recruitment
Rate: £300 - £330 per week
Posted: 2 days ago
Hertfordshire
Ashdown IT
Rate: £29.75 per hour
Posted: 2 days ago
South West London
Premier IT
Rate: £100 - £150 per day
Posted: 2 days ago