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This section looks at the demand for the Support Analyst role in IT contracts across the UK compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Support Analyst in their job title over the last 3 months to 12 May 2008 with a comparison to the same period last year.

 Support Analyst
Location
3 months to 12 May 2008Same period last year
Rank4348
Rank change on same period last yearUp+5
Matching contract IT job ads25852566
As % of all UK contract IT job ads sampled3.248 %2.883 %
As % of the category below3.563 %3.157 %
Daily rates quoted712555
Average minimum daily rate£319£326
Average daily rate£344£347
% change on same period last year-0.93 %
Average maximum daily rate£369£367
UK excluding London average daily rate£235£249
% change on same period last year-5.70 %
Hourly rates quoted594538
Average minimum hourly rate£17.05£18.30
Average hourly rate£18.13£19.16
% change on same period last year-5.35 %
Average maximum hourly rate£19.21£20.02
UK excluding London average hourly rate£16.39£17.89
% change on same period last year-8.37 %
Job Titles UKJob Titles
UK
Matching contract IT job ads7254281284
As % of all UK contract IT job ads sampled91.15 %91.34 %
Daily rates quoted2278822841
Average minimum daily rate£385£392
Average daily rate£412£417
% change on same period last year-1.34 %
Average maximum daily rate£439£443
UK excluding London average daily rate£364£353
% change on same period last year+3.06 %
Hourly rates quoted62006548
Average minimum hourly rate£22.26£23.57
Average hourly rate£23.98£25.03
% change on same period last year-4.17 %
Average maximum hourly rate£25.71£26.49
UK excluding London average hourly rate£23.62£24.98
% change on same period last year-5.45 %

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Support Analyst
Demand Trend

The chart provides the 3-month moving total starting in 2004 of contract IT jobs ads citing Support Analyst across the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Demand Trend

Support Analyst
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in contract IT jobs ads citing Support Analyst across the UK.

Support Analyst Daily Rate Trend

Support Analyst
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the UK over the past 3 months.

Support Analyst Daily Rate Histogram

Support Analyst
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in contract IT jobs ads citing Support Analyst across the UK.

Support Analyst Hourly Rate Trend

Support Analyst
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the UK over the past 3 months.

Support Analyst Hourly Rate Histogram

Support Analyst
Top 30 Contract Locations

This section looks at the demand and provides a guide to the contractor rates quoted in IT jobs citing Support Analyst within the UK over the past 3 months.

RankLocationRank Change
on Same Period
Last Last
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
1EnglandUp+62463£348-0.62 %
2LondonUp+101435£389+0.87 %
3City of LondonUp+9525£402+10.66 %
4South EastUp+27453£216-3.24 %
5East of EnglandUp+3169£238-0.16 %
6BerkshireUp+51119£197-23.29 %
7YorkshireDown-9108£220-19.54 %
8ScotlandDown-798£243-16.45 %
9West MidlandsDown-1187£235+23.08 %
10East MidlandsUp+778£256+9.58 %
11SurreyDown-171£243+26.80 %
12North WestDown-469£281+48.68 %
13HampshireUp+2561£210-31.42 %
14BuckinghamshireNo change056£188-10.14 %
14West YorkshireDown-456£239-12.73 %
15HertfordshireDown-1154£262+8.56 %
16South WestDown-2250£279+8.66 %
17Docklands, LondonUp+248£413+1.60 %
18CambridgeshireUp+747£253+13.70 %
19EssexUp+746£180+16.12 %
20Milton KeynesDown-343£188+87.85 %
21West SussexUp+1438£251+2.34 %
22LeedsUp+635£247-18.61 %
23MiddlesexUp+1934£231-
24North YorkshireUp+1131£205-
24GlasgowDown-2231£225-31.17 %
25SloughUp+2429£162-47.04 %
26BirminghamUp+527£264-
26OxfordshireDown-627£205+110.25 %
27LeicestershireUp+821£175-11.01 %

Support Analyst
Top 30 Related IT Skills

Over the past 6 months contract IT jobs across the UK citing Support Analyst also mentioned the following skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled citing Support Analyst.

11949 (37.08 %)Windows
21039 (19.77 %)SQL
3980 (18.65 %)MS Office
4979 (18.63 %)Microsoft
5976 (18.57 %)Active Directory
6944 (17.96 %)Finance
7925 (17.60 %)Unix
8741 (14.10 %)Banking
9659 (12.54 %)Windows XP
10593 (11.28 %)MS Exchange
11580 (11.04 %)MS Excel
12549 (10.45 %)Windows 2000
13548 (10.43 %)Oracle
14462 (8.790 %)Investment Banking
15423 (8.048 %)ITIL
16417 (7.934 %)Front Office
17357 (6.792 %)Citrix
18328 (6.240 %)SQL Server
19317 (6.031 %)Sybase
20316 (6.012 %)TCP/IP
21312 (5.936 %)Exchange Server 2003
22304 (5.784 %)Windows NT
23300 (5.708 %)Java
24298 (5.670 %)Microsoft Certification
25252 (4.795 %)Cisco
26249 (4.737 %)LAN
27244 (4.642 %)Perl
28241 (4.585 %)Fixed Income
29240 (4.566 %)Linux
30227 (4.319 %)Windows Server 2003

Support Analyst
Top Related IT Skills by Category

Over the past 6 months contract IT jobs across the UK citing Support Analyst also mentioned the following skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled citing Support Analyst. Up to 20 skills are shown per category.

Application Development
1172 (3.272 %).NET
2118 (2.245 %)XML
393 (1.769 %)HTML
486 (1.636 %)WebSphere
566 (1.256 %)ASP
655 (1.046 %)Middleware
750 (0.951 %)J2EE
840 (0.761 %)ASP.NET
935 (0.666 %)FIX Protocol
1034 (0.647 %)WebServices
1126 (0.495 %)XSLT
1126 (0.495 %)ODBC
1218 (0.342 %)SOAP
1218 (0.342 %).NET Framework
1315 (0.285 %)COM+
148 (0.152 %)CSS
148 (0.152 %)JSP
148 (0.152 %)JMS
156 (0.114 %)CORBA
156 (0.114 %)MFC
Application Platforms
1593 (11.28 %)MS Exchange
2312 (5.936 %)Exchange Server 2003
3204 (3.881 %)Lotus Notes
4155 (2.949 %)Exchange Server 2000
5134 (2.549 %)IIS
691 (1.731 %)SharePoint
789 (1.693 %)Apache
859 (1.123 %)WebLogic
953 (1.008 %)Exchange Server 2007
1046 (0.875 %)Tomcat
1145 (0.856 %)Exchange Server 5.5
1242 (0.799 %)BizTalk Server
1337 (0.704 %)CMS
1436 (0.685 %)MQSeries
1535 (0.666 %)JBoss
1631 (0.590 %)GroupWise
1727 (0.514 %)TIBCO EMS
1823 (0.438 %)WorkSite
1922 (0.419 %)Blackberry Enterprise Server
2019 (0.361 %)Lotus Domino
Applications
1980 (18.65 %)MS Office
2580 (11.04 %)MS Excel
379 (1.503 %)MS PowerPoint
459 (1.123 %)MS Project
546 (0.875 %)MS Visio
613 (0.247 %)Acrobat
79 (0.171 %)DeltaView
85 (0.095 %)QuarkXPress
85 (0.095 %)Photoshop
94 (0.076 %)Open Workbench
94 (0.076 %)CA Clarity
103 (0.057 %)AutoCAD
111 (0.019 %)ArcInfo
111 (0.019 %)ArcView
Business Applications
197 (1.846 %)Fidessa
234 (0.647 %)Summit
330 (0.571 %)Endur
426 (0.495 %)Global One
525 (0.476 %)MarketView
621 (0.400 %)RMDS
716 (0.304 %)Loan IQ
716 (0.304 %)BusinessWorks
815 (0.285 %)Great Plains
815 (0.285 %)HiPortfolio
913 (0.247 %)Teamcenter
913 (0.247 %)Remedy ITSM
1010 (0.190 %)Oracle Financials
119 (0.171 %)Oracle EBS
119 (0.171 %)ADP Wilco Gloss
119 (0.171 %)assyst
128 (0.152 %)Remedy AR System
128 (0.152 %)SAP CO
137 (0.133 %)Oracle Applications
137 (0.133 %)Retail-J
Communications & Networking
1316 (6.012 %)TCP/IP
2249 (4.737 %)LAN
3214 (4.072 %)Internet
4197 (3.748 %)WAN
5195 (3.710 %)DNS
6164 (3.120 %)VPN
7120 (2.283 %)Firewall
895 (1.807 %)Intranet
993 (1.769 %)DHCP
1087 (1.655 %)VoIP
1178 (1.484 %)WINS
1273 (1.389 %)SAN
1357 (1.084 %)Wireless
1441 (0.780 %)Extranet
1540 (0.761 %)IP Telephony
1637 (0.704 %)SMS
1731 (0.590 %)Broadband
1828 (0.533 %)MPLS
1926 (0.495 %)Cisco PIX
1926 (0.495 %)PBX
Database & Business Intelligence
1328 (6.240 %)SQL Server
284 (1.598 %)DB2
373 (1.389 %)SQL Server 2000
470 (1.332 %)BusinessObjects
560 (1.142 %)MS Access
654 (1.027 %)RDBMS
753 (1.008 %)SQL Server 2005
849 (0.932 %)Oracle 10g
849 (0.932 %)Oracle 8/8i
946 (0.875 %)Oracle Reports
1037 (0.704 %)Crystal Reports
1135 (0.666 %)Oracle 9i
1227 (0.514 %)Datawarehouse
1322 (0.419 %)DTS
1420 (0.381 %)Oracle Discoverer
1518 (0.342 %)SQL Server 7
1616 (0.304 %)GIS
1616 (0.304 %)MySQL
1715 (0.285 %)SQLPlus
1813 (0.247 %)SQL Server Reporting Services
Development Applications
133 (0.628 %)ClearQuest
224 (0.457 %)FrontPage
323 (0.438 %)ClearCase
418 (0.342 %)Oracle Forms
513 (0.247 %)TestDirector
68 (0.152 %)LoadRunner
68 (0.152 %)MSI
77 (0.133 %)Ant
86 (0.114 %)Visual Studio
86 (0.114 %)PVCS
86 (0.114 %)JIRA
95 (0.095 %)WinRunner
95 (0.095 %)QuickTest Pro
104 (0.076 %)Dreamweaver
104 (0.076 %)PowerBuilder
104 (0.076 %)Oracle APEX
112 (0.038 %)VSS/SourceSafe
112 (0.038 %)JUnit
121 (0.019 %)Eclipse
121 (0.019 %)RequisitePro
General
1944 (17.96 %)Finance
2741 (14.10 %)Banking
3462 (8.790 %)Investment Banking
4417 (7.934 %)Front Office
5212 (4.033 %)Law
6187 (3.558 %)Legal
7182 (3.463 %)Back Office
8137 (2.607 %)Telecoms
992 (1.750 %)Insurance
1090 (1.712 %)Financial Institution
1188 (1.674 %)Government
1263 (1.199 %)Retail
1354 (1.027 %)Health
1432 (0.609 %)Pharmaceutical
1530 (0.571 %)Manufacturing
1628 (0.533 %)Marketing
1725 (0.476 %)Pensions
1823 (0.438 %)Publishing
1919 (0.361 %)Education
2018 (0.342 %)Local Government
Miscellaneous
1241 (4.585 %)Fixed Income
2221 (4.205 %)Blackberry
2221 (4.205 %)Derivative
3147 (2.797 %)Equities
4142 (2.702 %)Foreign Exchange (FX)
5129 (2.454 %)Asset Management
681 (1.541 %)Equity Derivative
767 (1.275 %)AS400
864 (1.218 %)French Language
955 (1.046 %)Clustering
1048 (0.913 %)NHS
1146 (0.875 %)Credit Risk
1245 (0.856 %)German Language
1342 (0.799 %)Mainframe
1440 (0.761 %)PDA
1539 (0.742 %)Credit Derivative
1638 (0.723 %)Spanish Language
1737 (0.704 %)Italian Language
1833 (0.628 %)Fund Management
1932 (0.609 %)Video Conferencing
Operating Systems
11949 (37.08 %)Windows
2925 (17.60 %)Unix
3659 (12.54 %)Windows XP
4549 (10.45 %)Windows 2000
5304 (5.784 %)Windows NT
6240 (4.566 %)Linux
7227 (4.319 %)Windows Server 2003
8170 (3.234 %)Solaris
975 (1.427 %)NetWare
1054 (1.027 %)AIX
1127 (0.514 %)Mac OS X
1226 (0.495 %)HPUX
1317 (0.323 %)VMS
1415 (0.285 %)Windows Vista
1514 (0.266 %)MVS
167 (0.133 %)Windows Mobile
173 (0.057 %)SUSE
182 (0.038 %)OpenVMS
182 (0.038 %)OS/400
191 (0.019 %)Mac OS X Server
Processes & Methodologies
1423 (8.048 %)ITIL
2137 (2.607 %)Project Management
3118 (2.245 %)Migration
4113 (2.150 %)Investment Management
5101 (1.922 %)Incident Management
692 (1.750 %)Change Management
789 (1.693 %)Service Delivery
878 (1.484 %)Release Management
977 (1.465 %)Document Management
1073 (1.389 %)Problem Management
1169 (1.313 %)PRINCE2
1258 (1.104 %)CRM
1258 (1.104 %)E-Commerce
1356 (1.065 %)User Acceptance Testing
1452 (0.989 %)Business Analysis
1551 (0.970 %)Service Management
1650 (0.951 %)Disaster Recovery
1749 (0.932 %)Configuration Management
1846 (0.875 %)Workflow
1945 (0.856 %)Project Planning
Programming Languages
11039 (19.77 %)SQL
2300 (5.708 %)Java
3244 (4.642 %)Perl
4191 (3.634 %)Shell Script
5152 (2.892 %)VB
6112 (2.131 %)PL/SQL
788 (1.674 %)C++
886 (1.636 %)C#
977 (1.465 %)VBA
1067 (1.275 %)C
1165 (1.237 %)Transact-SQL
1259 (1.123 %)VBScript
1358 (1.104 %)JavaScript
1437 (0.704 %)COBOL
1536 (0.685 %)VB6
1634 (0.647 %)JCL
1731 (0.590 %)VB.NET
1827 (0.514 %)Korn
1925 (0.476 %)RPG
2016 (0.304 %)VC++
Qualifications
1298 (5.670 %)Microsoft Certification
2171 (3.253 %)MCSE
3144 (2.740 %)MCP
491 (1.731 %)Degree
574 (1.408 %)Cisco Certification
643 (0.818 %)CCNP
742 (0.799 %)MCSA
841 (0.780 %)CCNA
925 (0.476 %)ITIL Certification
1018 (0.342 %)MOS
1113 (0.247 %)MCDST
1212 (0.228 %)A+ Certification
1310 (0.190 %)Citrix Certification
148 (0.152 %)CCSP
156 (0.114 %)CCA
156 (0.114 %)Novell Certification
165 (0.095 %)ISEB
165 (0.095 %)HND
165 (0.095 %)CCIE
165 (0.095 %)PRINCE2 Practitioner
Quality Assurance & Compliance
1212 (4.033 %)SLA
226 (0.495 %)QA
322 (0.419 %)Sarbanes-Oxley
44 (0.076 %)ISO9001
52 (0.038 %)MiFID
61 (0.019 %)Basel II
61 (0.019 %)GxP
61 (0.019 %)GCP
61 (0.019 %)GLP
61 (0.019 %)ISO9000
System Software
1976 (18.57 %)Active Directory
254 (1.027 %)VMware ESX
347 (0.894 %)Backup Exec
427 (0.514 %)NetBackup
427 (0.514 %)Citrix Presentation Server
524 (0.457 %)MetaFrame
622 (0.419 %)ISA Server
715 (0.285 %)Oracle RAC
812 (0.228 %)Oracle RMAN
812 (0.228 %)Squid
911 (0.209 %)Terminal Services
1010 (0.190 %)NFS
118 (0.152 %)Microsoft Virtual Server
126 (0.114 %)MailMarshal
126 (0.114 %)VMware Workstation
135 (0.095 %)Terminal Server
144 (0.076 %)VMware Server
153 (0.057 %)NDS
153 (0.057 %)Samba
153 (0.057 %)MSMQ
Systems Management
188 (1.674 %)AutoSys
255 (1.046 %)Systems Management Server (SMS)
341 (0.780 %)CONTROL-M
433 (0.628 %)MOM
532 (0.609 %)OpenView
625 (0.476 %)Tivoli
723 (0.438 %)DameWare
815 (0.285 %)ZENworks
912 (0.228 %)BMC PATROL
912 (0.228 %)CiscoWorks
912 (0.228 %)MAILsweeper
1011 (0.209 %)Oracle Enterprise Manager
1011 (0.209 %)Tivoli Storage Manager
1110 (0.190 %)Norton AntiVirus
129 (0.171 %)WSUS
138 (0.152 %)EMC Navisphere
146 (0.114 %)OVOW
146 (0.114 %)HP Data Protector
146 (0.114 %)ARCserve
146 (0.114 %)TIBCO Hawk
Vendors
1979 (18.63 %)Microsoft
2548 (10.43 %)Oracle
3357 (6.792 %)Citrix
4317 (6.031 %)Sybase
5252 (4.795 %)Cisco
6211 (4.014 %)Lotus
7203 (3.862 %)HP
8202 (3.843 %)Bloomberg
9157 (2.987 %)Reuters
10152 (2.892 %)Remedy
11125 (2.378 %)Novell
12116 (2.207 %)VMware
13111 (2.112 %)IBM
1497 (1.846 %)SAP
1580 (1.522 %)Sun
1672 (1.370 %)Dell
1770 (1.332 %)Business Objects
1867 (1.275 %)Murex
1966 (1.256 %)Red Hat
2065 (1.237 %)TIBCO
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