The table below looks at the statistics for the Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Support Analyst
Rank 117 111 89
Rank change year-on-year
-6 -22
Contract jobs requiring a Support Analyst 996 989 1001
As % of all contract IT jobs located in the UK 1.78% 1.82% 2.07%
As % of the Job Titles category 1.93% 1.97% 2.24%
Number of daily rates quoted 535 507 491
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£230 £240 £300
Average daily rate % change year-on-year
-4.16% -20.00%
90% offered a daily rate of more than £125 £120 £140
10% offered a daily rate of more than £453 £450 £500
UK excluding London average daily rate £225 £200 £243
% change year-on-year
+12.50% -17.52%
Number of hourly rates quoted 166 175 180
Average hourly rate £15.00 £16.00 £14.50
Average hourly rate % change year-on-year
-6.25% +10.34%
90% offered a hourly rate of more than £11.00 £11.00 £10.97
10% offered a hourly rate of more than £26.50 £23.00 £21.10
UK excluding London average hourly rate £14.00 £14.50 £14.00
% change year-on-year
-3.44% +3.57%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51527 50292 44718
As % of all contract IT jobs located in the UK 92.33% 92.33% 92.43%
Number of daily rates quoted 31396 30820 25579
Average daily rate £400 £388 £400
Average daily rate % change year-on-year
+3.15% -3.06%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £560 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2022 2008 2205
Average hourly rate £17.30 £17.50 £18.00
Average hourly rate % change year-on-year
-1.14% -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.50
UK excluding London average hourly rate £16.83 £17.50 £17.50
% change year-on-year
-3.85% -

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 1 May 2015.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 1 May 2015.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 900 £250 - 335
London -26 395 £280 -9.67% 135
South East -1 176 £230 -1.07% 58
City of London -21 98 £296 -5.95% 52
North West -9 67 £211 +62.50% 24
East of England -1 64 £250 +6.38% 32
Scotland +12 59 £216 +19.47% 10
Yorkshire +6 57 £225 - 30
West Midlands +15 55 £208 -5.68% 20
West Yorkshire +15 41 £225 -10.00% 18
Oxfordshire -2 39 £228 +26.38% 8
South West -10 39 £265 +10.41% 21
Leeds +6 33 £223 -11.00% 12
Buckinghamshire -5 33 £300 +20.00% 10
Berkshire +2 32 £228 -4.21% 9
Edinburgh +20 29 £194 +43.51% 5
East Midlands +6 29 £184 +75.00% 10
Manchester -17 27 £216 +66.34% 13
Merseyside +9 26 £208 +167.74% 2
Milton Keynes -1 25 £300 +20.00% 6
Surrey -18 20 £300 +20.00% 12
Hertfordshire +12 19 £325 +41.30% 15
Hampshire +9 19 £313 -15.25% 12
Liverpool - 19 £215 - 1
Tyne and Wear +9 18 £100 -55.05% 3
North East 0 18 £100 -55.05% 5
Newcastle upon Tyne +9 17 £100 -55.05% 3
Cambridgeshire -1 17 £300 +73.91% 6
Warwickshire +14 16 £275 - 2
Oxford -10 15 £230 +27.77% 4

Support Analyst
Top 30 Related IT Skills

For the 6 months to 1 May 2015, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 951 (48.15%) Windows
2 628 (31.80%) Microsoft
3 520 (26.33%) ITIL
4 513 (25.97%) Active Directory
5 496 (25.11%) SQL
6 394 (19.95%) MS Office
7 383 (19.39%) Windows 7
8 365 (18.48%) Finance
9 269 (13.62%) UNIX
10 261 (13.22%) MS Excel
11 231 (11.70%) Citrix
12 218 (11.04%) Windows Server 2008
13 206 (10.43%) Analytical Skills
14 198 (10.03%) Oracle
15 196 (9.92%) SQL Server
16 194 (9.82%) Linux
17 189 (9.57%) Windows XP
18 179 (9.06%) Banking
19 173 (8.76%) MS Exchange
20 171 (8.66%) VMware
21 169 (8.56%) SLA
22 152 (7.70%) Front Office
23 134 (6.78%) Cisco
23 134 (6.78%) Windows Server 2003
24 129 (6.53%) Blackberry
25 123 (6.23%) Incident Management
26 122 (6.18%) LAN
27 113 (5.72%) Windows Server 2012
28 111 (5.62%) Java
29 107 (5.42%) Service Management

Support Analyst
Top Related IT Skills by Category

For the 6 months to 1 May 2015, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 173 (8.76%) MS Exchange
2 104 (5.27%) SharePoint
3 95 (4.81%) IIS
4 64 (3.24%) IBM Notes
5 47 (2.38%) Exchange Server 2010
6 46 (2.33%) WebSphere
7 44 (2.23%) Blackberry Enterprise Server
8 43 (2.18%) Tomcat
9 30 (1.52%) Lync
10 25 (1.27%) Apache
11 22 (1.11%) Lotus Domino
12 21 (1.06%) Exchange Server 2007
13 18 (0.91%) JBoss
14 17 (0.86%) WebSphere Application Server
15 16 (0.81%) IBM HTTP Server
16 15 (0.76%) WorkSite
17 14 (0.71%) Exchange Server 2003
17 14 (0.71%) CMS
17 14 (0.71%) WebLogic
18 13 (0.66%) SharePoint 2010
Applications
1 394 (19.95%) MS Office
2 261 (13.22%) MS Excel
3 29 (1.47%) MS PowerPoint
4 20 (1.01%) MS Project
5 8 (0.41%) Spreadsheet
5 8 (0.41%) MS Visio
6 7 (0.35%) Adobe Creative Suite
7 3 (0.15%) Final Cut Pro
8 2 (0.10%) InfoPath
8 2 (0.10%) PowerPivot
8 2 (0.10%) AutoCAD
9 1 (0.051%) Fireworks
9 1 (0.051%) Acrobat
9 1 (0.051%) Photoshop
9 1 (0.051%) S-PLUS
9 1 (0.051%) SOLIDWORKS
9 1 (0.051%) PrintSoft PReS
9 1 (0.051%) Open Workbench
Business Applications
1 25 (1.27%) Dynamics CRM
2 19 (0.96%) thinkFolio
3 13 (0.66%) SAP Oil and Gas
4 11 (0.56%) Agresso
4 11 (0.56%) Markit EDM
4 11 (0.56%) Oracle EBS R12
5 10 (0.51%) assyst
5 10 (0.51%) Oracle EBS
6 9 (0.46%) Oracle Receivables
6 9 (0.46%) Oracle Payables
6 9 (0.46%) Oracle Financials
6 9 (0.46%) ION MarketView
6 9 (0.46%) Oracle General Ledger
6 9 (0.46%) Remedy ITSM
7 8 (0.41%) SAP FI
8 7 (0.35%) LatentZero
9 6 (0.30%) SAP ERP
9 6 (0.30%) Front Arena
9 6 (0.30%) Summit
10 5 (0.25%) Oracle Cash Management
Cloud Services
1 56 (2.84%) Office 365
2 25 (1.27%) Microsoft Azure
3 16 (0.81%) Google Apps
4 15 (0.76%) Amazon AWS
5 8 (0.41%) Cloud Computing
6 3 (0.15%) SaaS
6 3 (0.15%) PaaS
7 2 (0.10%) IaaS
7 2 (0.10%) Mimecast
8 1 (0.051%) Google Cloud Platform
8 1 (0.051%) Yammer
8 1 (0.051%) OneDrive
8 1 (0.051%) Symantec.cloud
8 1 (0.051%) Adobe Analytics
Communications & Networking
1 122 (6.18%) LAN
2 105 (5.32%) DNS
3 103 (5.22%) WAN
4 96 (4.86%) TCP/IP
5 86 (4.35%) Firewall
6 79 (4.00%) DHCP
7 58 (2.94%) Wireless
8 49 (2.48%) Internet
9 46 (2.33%) VPN
10 43 (2.18%) SAN
11 41 (2.08%) VoIP
12 30 (1.52%) Intranet
13 22 (1.11%) LDAP
14 20 (1.01%) HTTP
15 19 (0.96%) FTP
16 16 (0.81%) Ethernet
17 14 (0.71%) Network Security
17 14 (0.71%) Wi-Fi
18 13 (0.66%) VLAN
19 12 (0.61%) MPLS
Database & Business Intelligence
1 196 (9.92%) SQL Server
2 37 (1.87%) Oracle Database
3 36 (1.82%) SQL Server 2008
3 36 (1.82%) Relational Database
4 26 (1.32%) Data Warehouse
5 25 (1.27%) SQL Server Reporting Services
6 21 (1.06%) SQL Server Integration Services
7 20 (1.01%) SQL Server 2005
8 18 (0.91%) Crystal Reports
9 17 (0.86%) DB2
10 16 (0.81%) Oracle Database 11g
11 12 (0.61%) RDBMS
12 11 (0.56%) Oracle Reports
12 11 (0.56%) QlikView
13 10 (0.51%) SQL Server 2012
14 8 (0.41%) KDB
14 8 (0.41%) Oracle Database 12c
14 8 (0.41%) Oracle OWB
14 8 (0.41%) MySQL
15 7 (0.35%) DTS
Development Applications
1 26 (1.32%) Subversion
2 22 (1.11%) Visual Studio
3 16 (0.81%) Toad
4 14 (0.71%) JIRA
5 13 (0.66%) Ant
6 12 (0.61%) Team Foundation Server
7 9 (0.46%) Maven
8 7 (0.35%) Oracle Forms
9 6 (0.30%) PVCS
9 6 (0.30%) VSS/SourceSafe
9 6 (0.30%) SQL Server Management Studio (SSMS)
10 5 (0.25%) Octopus Deploy
11 4 (0.20%) Jenkins
12 3 (0.15%) TestDirector
12 3 (0.15%) Eclipse
13 2 (0.10%) WebLOAD
13 2 (0.10%) Rational Rhapsody
13 2 (0.10%) MSI
13 2 (0.10%) Introscope
14 1 (0.051%) ProC
General
1 365 (18.48%) Finance
2 179 (9.06%) Banking
3 152 (7.70%) Front Office
4 68 (3.44%) Investment Banking
5 57 (2.89%) Back Office
6 56 (2.84%) Legal
7 54 (2.73%) Telecoms
8 49 (2.48%) Retail
9 39 (1.97%) Manufacturing
10 37 (1.87%) Law
11 22 (1.11%) Marketing
12 18 (0.91%) French Language
13 16 (0.81%) German Language
13 16 (0.81%) Advertising
14 13 (0.66%) Financial Institution
14 13 (0.66%) General Ledger
15 12 (0.61%) Pharmaceutical
16 9 (0.46%) Electronics
16 9 (0.46%) Automotive
17 8 (0.41%) Billing
Libraries, Frameworks & Software Standards
1 75 (3.80%) .NET
2 42 (2.13%) FIX Protocol
2 42 (2.13%) XML
3 40 (2.03%) Middleware
4 36 (1.82%) Web Services
5 29 (1.47%) HTML
6 25 (1.27%) J2EE
7 21 (1.06%) ASP.NET
8 17 (0.86%) CSS
9 12 (0.61%) jQuery
10 11 (0.56%) XSLT
11 9 (0.46%) WebSphere MQ
11 9 (0.46%) CGI
11 9 (0.46%) Application Packaging
11 9 (0.46%) TIBCO EMS
12 7 (0.35%) EJB
13 6 (0.30%) WCF
13 6 (0.30%) Murex MxML
13 6 (0.30%) COM
14 5 (0.25%) Classic ASP
Miscellaneous
1 206 (10.43%) Analytical Skills
2 129 (6.53%) Blackberry
3 90 (4.56%) Fixed Income
4 55 (2.78%) Derivative
5 54 (2.73%) Equities
6 49 (2.48%) NHS
7 46 (2.33%) Management Information System
8 44 (2.23%) Foreign Exchange (FX)
9 35 (1.77%) iPhone
10 29 (1.47%) Computer Science
11 26 (1.32%) iPad
12 24 (1.22%) Clustering
13 21 (1.06%) PDA
14 20 (1.01%) iSeries
15 15 (0.76%) AS400
16 14 (0.71%) Equity Derivative
16 14 (0.71%) Video Conferencing
16 14 (0.71%) Enterprise Software
17 13 (0.66%) Thin Client
17 13 (0.66%) Handset
Operating Systems
1 951 (48.15%) Windows
2 383 (19.39%) Windows 7
3 269 (13.62%) UNIX
4 218 (11.04%) Windows Server 2008
5 194 (9.82%) Linux
6 189 (9.57%) Windows XP
7 134 (6.78%) Windows Server 2003
8 113 (5.72%) Windows Server 2012
9 82 (4.15%) Windows 8
10 48 (2.43%) Android
11 43 (2.18%) Windows Vista
12 36 (1.82%) Mac OS X
12 36 (1.82%) AIX
13 31 (1.57%) Apple iOS
13 31 (1.57%) Red Hat Enterprise Linux
14 27 (1.37%) Solaris
15 16 (0.81%) HPUX
16 13 (0.66%) Windows 2000 Server
17 11 (0.56%) CentOS
18 8 (0.41%) Mac OS
Processes & Methodologies
1 520 (26.33%) ITIL
2 123 (6.23%) Incident Management
3 107 (5.42%) Service Management
4 80 (4.05%) Migration
5 70 (3.54%) Business Intelligence
6 68 (3.44%) Problem Management
7 65 (3.29%) Project Management
8 58 (2.94%) Service Delivery
9 57 (2.89%) Change Management
10 51 (2.58%) CRM
11 45 (2.28%) ITSM
12 42 (2.13%) Asset Management
13 37 (1.87%) Electronic Trading
14 36 (1.82%) E-Commerce
15 34 (1.72%) Change Control
15 34 (1.72%) Configuration Management
16 32 (1.62%) ETL
16 32 (1.62%) Agile Software Development
17 31 (1.57%) Root Cause Analysis
18 29 (1.47%) Continuous Improvement
Programming Languages
1 496 (25.11%) SQL
2 111 (5.62%) Java
3 71 (3.59%) Perl
4 60 (3.04%) C#
5 58 (2.94%) Shell Script
5 58 (2.94%) Python
6 57 (2.89%) PowerShell
7 50 (2.53%) T-SQL
8 42 (2.13%) PL/SQL
9 39 (1.97%) JavaScript
10 35 (1.77%) VBScript
11 29 (1.47%) Korn
12 26 (1.32%) VBA
13 25 (1.27%) VB
13 25 (1.27%) C++
14 15 (0.76%) C
15 13 (0.66%) PHP
15 13 (0.66%) Bash Shell
16 10 (0.51%) WebLogic Scripting Tool
17 8 (0.41%) RPG
Qualifications
1 105 (5.32%) Degree
2 96 (4.86%) Microsoft Certification
3 92 (4.66%) Security Cleared
4 75 (3.80%) SC Cleared
5 52 (2.63%) MCP
6 46 (2.33%) MCSE
7 42 (2.13%) ITIL Certification
8 38 (1.92%) Cisco Certification
9 33 (1.67%) CCNA
10 24 (1.22%) ITIL Foundation Certificate
11 19 (0.96%) MCITP
12 18 (0.91%) MCDST
12 18 (0.91%) MCSA
13 11 (0.56%) A+ Certification
13 11 (0.56%) MOS
14 8 (0.41%) CCNP
15 7 (0.35%) MCTS
16 6 (0.30%) VMware Certified Professional (VCP)
17 4 (0.20%) ACCA
17 4 (0.20%) CIMA
Quality Assurance & Compliance
1 169 (8.56%) SLA
2 17 (0.86%) QA
3 6 (0.30%) ISO/IEC 27001
4 5 (0.25%) Sarbanes-Oxley
5 4 (0.20%) PCI DSS
6 3 (0.15%) GxP
7 1 (0.051%) ISO 8583
7 1 (0.051%) HL7
7 1 (0.051%) DICOM
System Software
1 513 (25.97%) Active Directory
2 75 (3.80%) VMware Infrastructure
3 52 (2.63%) XenApp
4 46 (2.33%) Hyper-V
5 23 (1.16%) vSphere
6 18 (0.91%) VMware ESX
7 13 (0.66%) Terminal Services
7 13 (0.66%) Microsoft App-V
7 13 (0.66%) XenDesktop
8 12 (0.61%) Citrix Presentation Server
9 9 (0.46%) ISA Server
10 6 (0.30%) VMware ESXi
11 4 (0.20%) NLBS
11 4 (0.20%) Xen
11 4 (0.20%) VMware Server
11 4 (0.20%) UAG
11 4 (0.20%) Forefront TMG
11 4 (0.20%) MetaFrame
12 3 (0.15%) BitLocker
12 3 (0.15%) Microsoft Virtual Server
Systems Management
1 105 (5.32%) SCCM
2 31 (1.57%) WSUS
3 17 (0.86%) SCOM
3 17 (0.86%) ITRS Geneos
4 16 (0.81%) Backup Exec
5 14 (0.71%) Control-M
6 11 (0.56%) Norton AntiVirus
7 8 (0.41%) AirWatch
8 7 (0.35%) OpenView
9 6 (0.30%) Puppet
9 6 (0.30%) NetBackup
10 5 (0.25%) Icinga
10 5 (0.25%) Tivoli
10 5 (0.25%) Nagios
11 4 (0.20%) Symantec Enterprise Vault
11 4 (0.20%) DameWare
11 4 (0.20%) SCOrch
12 3 (0.15%) ARCserve
12 3 (0.15%) OVSD
12 3 (0.15%) CA Spectrum
Vendors
1 628 (31.80%) Microsoft
2 231 (11.70%) Citrix
3 198 (10.03%) Oracle
4 171 (8.66%) VMware
5 134 (6.78%) Cisco
6 99 (5.01%) HP
7 74 (3.75%) IBM
8 68 (3.44%) Lotus
9 60 (3.04%) Remedy
10 50 (2.53%) Symantec
11 49 (2.48%) Apple
12 45 (2.28%) SAP
13 37 (1.87%) Dell
14 36 (1.82%) Bloomberg
15 34 (1.72%) Adobe
16 32 (1.62%) Red Hat
16 32 (1.62%) Sybase
17 30 (1.52%) Cognos
18 27 (1.37%) McAfee
19 25 (1.27%) TIBCO
City, London
Hays Finance Technology
Rate: £425.00 - £525.00 per day
Posted: 2 days ago
Ripon, North Yorkshire
Global Technology Solutions Ltd
Rate: £13.00 per hour
Posted: 2 days ago
West Midlands
Venn Group
Rate: £20 - £25 Per Hour
Posted: 2 days ago
London
Montash
Rate: £300 - £400 per day + Negotiable
Posted: 2 days ago
North London
Oscar Associates (UK) Ltd
Rate: £130 - £150 per day
Posted: 2 days ago
City, London
HAYS INFORMATION TECHNOLOGY
Rate: £215.00 - £260.00 per day
Posted: 2 days ago
Rickmansworth, Hertfordshire
Lorien Resourcing
Posted: 2 days ago
North London
Oscar Associates (UK) Ltd
Rate: £120 - £140 per day
Posted: 3 days ago
London
Hays Finance Technology
Rate: £450.00 - £525.00 per day
Posted: 3 days ago
Leeds, West Yorkshire
Integrity IT Solutions
Rate: From £15 to £20 per hour
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Connectus
Rate: £11 per hour
Posted: 3 days ago
Manchester, Lancashire
Talent International
Rate: £10.00 per hour
Posted: 3 days ago
London
Burnham Resources
Rate: From £15 to £18 per hour
Posted: 3 days ago
Staines, Middlesex
CPS Group UK
Rate: £130 - £140 per day
Posted: 3 days ago
City, London
TEKsystems
Rate: Market Rate
Posted: 4 days ago
London
Etech Partners
Rate: From £140 to £150 per day
Posted: 4 days ago
City, London
Senitor Associates
Rate: £150 - £200 per day
Posted: 4 days ago
Leeds, West Yorkshire
Head Resourcing
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Rate: £20,000 per annum (pro rota) - 6 months fixed term
Posted: 4 days ago
City, London
Arrows Group
Rate: £350 - £375 per day
Posted: 4 days ago