The table below looks at the statistics for the Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Support Analyst
Rank 114 96 98
Rank change year-on-year
-18 +2
Contract jobs requiring a Support Analyst 1100 1134 1084
As % of all contract IT jobs located in the UK 1.88% 2.04% 2.06%
As % of the Job Titles category 2.02% 2.21% 2.22%
Number of daily rates quoted 607 617 524
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£253 £240 £269
Average daily rate % change year-on-year
+5.20% -10.69%
90% offered a daily rate of more than £127 £110 £125
10% offered a daily rate of more than £458 £450 £469
UK excluding London average daily rate £275 £200 £230
% change year-on-year
+37.50% -13.04%
Number of hourly rates quoted 168 195 203
Average hourly rate £15.00 £15.50 £16.00
Average hourly rate % change year-on-year
-3.22% -3.12%
90% offered a hourly rate of more than £11.00 £10.15 £10.50
10% offered a hourly rate of more than £23.75 £27.50 £23.00
UK excluding London average hourly rate £14.50 £14.75 £14.50
% change year-on-year
-1.69% +1.72%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
54347 51343 48877
As % of all contract IT jobs located in the UK 92.79% 92.32% 92.81%
Number of daily rates quoted 34673 31061 29030
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2003 1976 2120
Average hourly rate £17.33 £17.00 £17.50
Average hourly rate % change year-on-year
+1.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 28 August 2015.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 28 August 2015.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 1039 £275 +10.00% 315
London -16 486 £250 -21.87% 96
South East -24 164 £250 +11.11% 64
East of England +26 126 £325 +85.71% 28
City of London -16 120 £274 -15.76% 30
Yorkshire -5 70 £333 +47.77% 24
Essex +21 64 £350 +112.12% 6
North West -6 64 £325 +52.94% 36
West Yorkshire 0 45 £308 +70.83% 19
East Midlands -17 42 £220 +4.76% 19
Scotland -17 37 £178 +3.64% 9
West Midlands -30 37 £190 -15.55% 17
Berkshire +18 35 £450 +114.28% 12
Leeds -11 35 £288 +59.72% 11
Surrey -5 33 £209 -9.23% 20
South West -13 32 £288 +6.87% 29
Chelmsford - 32 £350 - 1
Buckinghamshire -18 28 £260 -1.88% 7
Milton Keynes -6 27 £260 -5.45% 5
Oxfordshire -14 25 £220 +1.14% 10
North Yorkshire +9 20 £388 +216.32% 2
Cambridgeshire +1 20 £148 -9.23% 10
Hertfordshire -4 20 £210 +118.18% 8
Manchester -14 20 £213 -33.59% 18
Hampshire -4 19 £525 +90.90% 12
York +9 18 £388 +216.32% 1
Merseyside +8 18 £338 +121.31%
Liverpool +11 17 £338 +121.31%
Peterborough +8 14 £111 -46.28% 3
Wiltshire +3 13 £450 +373.68% 9

Support Analyst
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 981 (46.98%) Windows
2 651 (31.18%) Microsoft
3 567 (27.16%) Active Directory
4 492 (23.56%) SQL
5 479 (22.94%) Finance
6 478 (22.89%) ITIL
7 430 (20.59%) Windows 7
8 417 (19.97%) MS Office
9 363 (17.39%) MS Excel
10 244 (11.69%) Windows Server 2008
11 231 (11.06%) SQL Server
12 226 (10.82%) Citrix
13 216 (10.34%) UNIX
14 202 (9.67%) MS Exchange
15 200 (9.58%) Analytical Skills
16 194 (9.29%) Windows XP
17 193 (9.24%) VMware
18 184 (8.81%) Oracle
19 179 (8.57%) SLA
20 175 (8.38%) Linux
21 164 (7.85%) Banking
22 158 (7.57%) Cisco
23 150 (7.18%) Windows Server 2003
24 145 (6.94%) Blackberry
25 133 (6.37%) Incident Management
26 125 (5.99%) Microsoft Certification
27 122 (5.84%) Service Management
28 118 (5.65%) LAN
29 116 (5.56%) SharePoint
30 115 (5.51%) SCCM

Support Analyst
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 202 (9.67%) MS Exchange
2 116 (5.56%) SharePoint
3 110 (5.27%) IIS
4 78 (3.74%) Exchange Server 2010
5 73 (3.50%) Blackberry Enterprise Server
6 43 (2.06%) IBM Notes
7 38 (1.82%) WebSphere
8 37 (1.77%) Exchange Server 2007
9 34 (1.63%) JBoss
9 34 (1.63%) Lync
10 29 (1.39%) Tomcat
11 25 (1.20%) Exchange Server 2013
11 25 (1.20%) WorkSite
12 22 (1.05%) Oracle Workflow
13 19 (0.91%) Exchange Server 2003
14 17 (0.81%) Apache
14 17 (0.81%) BizTalk Server
15 15 (0.72%) Lotus Domino
15 15 (0.72%) WebSphere Application Server
16 14 (0.67%) SharePoint 2010
Applications
1 417 (19.97%) MS Office
2 363 (17.39%) MS Excel
3 40 (1.92%) MS PowerPoint
4 28 (1.34%) MS Project
5 16 (0.77%) Spreadsheet
6 15 (0.72%) MS Visio
7 3 (0.14%) Adobe Creative Suite
7 3 (0.14%) InfoPath
8 2 (0.096%) MicroStation
9 1 (0.048%) PowerPivot
9 1 (0.048%) Open Workbench
9 1 (0.048%) Photoshop
9 1 (0.048%) Acrobat
9 1 (0.048%) AutoCAD
9 1 (0.048%) Adobe Illustrator
9 1 (0.048%) InDesign
9 1 (0.048%) PrintSoft PReS
Business Applications
1 47 (2.25%) Dynamics CRM
2 21 (1.01%) Oracle EBS
3 19 (0.91%) Oracle EBS R12
4 16 (0.77%) thinkFolio
5 13 (0.62%) Dynamics AX
6 10 (0.48%) Remedy ITSM
7 9 (0.43%) Dynamics NAV
7 9 (0.43%) Oracle General Ledger
7 9 (0.43%) Oracle Payables
7 9 (0.43%) Oracle Receivables
7 9 (0.43%) Oracle Cash Management
7 9 (0.43%) CODA-Financials
8 7 (0.34%) Oracle Financials
8 7 (0.34%) OPENHousing
8 7 (0.34%) assyst
9 6 (0.29%) Hyperion Planning
9 6 (0.29%) Oracle iProcurement
9 6 (0.29%) Agresso
9 6 (0.29%) SAP FI
9 6 (0.29%) LatentZero
Cloud Services
1 68 (3.26%) Office 365
2 17 (0.81%) Google Apps
3 15 (0.72%) Google Analytics
4 13 (0.62%) Microsoft Azure
5 9 (0.43%) Amazon AWS
6 5 (0.24%) Cloud Computing
7 4 (0.19%) SuccessFactors
8 3 (0.14%) Amazon EC2
8 3 (0.14%) SaaS
8 3 (0.14%) PaaS
9 1 (0.048%) Taleo
9 1 (0.048%) Google Cloud Platform
9 1 (0.048%) IaaS
Communications & Networking
1 118 (5.65%) LAN
2 113 (5.41%) TCP/IP
3 106 (5.08%) WAN
4 94 (4.50%) DNS
5 90 (4.31%) Firewall
6 80 (3.83%) DHCP
7 57 (2.73%) Internet
8 54 (2.59%) SAN
9 53 (2.54%) Wireless
10 51 (2.44%) VPN
11 42 (2.01%) VoIP
12 25 (1.20%) Intranet
13 22 (1.05%) LDAP
14 17 (0.81%) MPLS
15 16 (0.77%) Extranet
16 14 (0.67%) Ethernet
16 14 (0.67%) VLAN
17 13 (0.62%) Cisco IOS
17 13 (0.62%) HTTP
17 13 (0.62%) Wi-Fi
Database & Business Intelligence
1 231 (11.06%) SQL Server
2 64 (3.07%) SQL Server 2008
3 61 (2.92%) SQL Server Integration Services
4 54 (2.59%) SQL Server Reporting Services
5 39 (1.87%) Data Warehouse
6 34 (1.63%) Oracle Database
6 34 (1.63%) SQL Server 2005
7 29 (1.39%) Relational Database
8 26 (1.25%) DB2
9 23 (1.10%) Crystal Reports
9 23 (1.10%) SQL Server 2012
10 22 (1.05%) BusinessObjects
11 18 (0.86%) Oracle Reports
12 16 (0.77%) SQL Server Analysis Services
13 15 (0.72%) DTS
14 12 (0.57%) RDBMS
15 11 (0.53%) MS Access
15 11 (0.53%) Oracle Database 11g
16 9 (0.43%) Oracle BI EE
17 8 (0.38%) ProClarity
Development Applications
1 18 (0.86%) Subversion
1 18 (0.86%) JIRA
2 16 (0.77%) Visual Studio
3 9 (0.43%) Eclipse
3 9 (0.43%) Ant
4 8 (0.38%) SQL Server Management Studio (SSMS)
5 6 (0.29%) Jenkins
5 6 (0.29%) JDeveloper
6 5 (0.24%) Team Foundation Server
7 4 (0.19%) Oracle Forms
7 4 (0.19%) Maven
7 4 (0.19%) Introscope
8 3 (0.14%) Bugzilla
8 3 (0.14%) Toad
8 3 (0.14%) Rational Rhapsody
8 3 (0.14%) Trac
8 3 (0.14%) Octopus Deploy
9 2 (0.096%) TestDirector
9 2 (0.096%) ERwin
9 2 (0.096%) ClearQuest
General
1 479 (22.94%) Finance
2 164 (7.85%) Banking
3 99 (4.74%) Front Office
4 85 (4.07%) Legal
5 78 (3.74%) Retail
6 66 (3.16%) Investment Banking
7 64 (3.07%) Law
8 45 (2.16%) Telecoms
9 30 (1.44%) Back Office
10 27 (1.29%) Manufacturing
11 22 (1.05%) Financial Institution
12 20 (0.96%) Advertising
13 17 (0.81%) Marketing
13 17 (0.81%) German Language
14 16 (0.77%) General Ledger
15 8 (0.38%) French Language
15 8 (0.38%) Billing
16 7 (0.34%) Automotive
17 6 (0.29%) Pharmaceutical
17 6 (0.29%) Electronics
Libraries, Frameworks & Software Standards
1 106 (5.08%) .NET
2 39 (1.87%) FIX Protocol
3 37 (1.77%) XML
4 35 (1.68%) Web Services
5 30 (1.44%) Middleware
6 28 (1.34%) ASP.NET
7 24 (1.15%) HTML
8 17 (0.81%) WebSphere MQ
9 16 (0.77%) CSS
9 16 (0.77%) WCF
10 13 (0.62%) .NET Framework
11 10 (0.48%) Application Packaging
12 9 (0.43%) Rendezvous
12 9 (0.43%) ODBC
13 8 (0.38%) COM
13 8 (0.38%) jQuery
13 8 (0.38%) Entity Framework
14 7 (0.34%) J2EE
14 7 (0.34%) XSLT
15 5 (0.24%) Java EE
Miscellaneous
1 200 (9.58%) Analytical Skills
2 145 (6.94%) Blackberry
3 55 (2.63%) Equities
4 44 (2.11%) Fixed Income
5 43 (2.06%) Foreign Exchange (FX)
6 41 (1.96%) Management Information System
7 38 (1.82%) NHS
8 34 (1.63%) Derivative
8 34 (1.63%) iPhone
9 30 (1.44%) Data Centre
10 23 (1.10%) Client/Server
11 22 (1.05%) Video Conferencing
11 22 (1.05%) iPad
12 19 (0.91%) Mainframe
12 19 (0.91%) PDA
13 18 (0.86%) Computer Science
13 18 (0.86%) Hedge funds
14 16 (0.77%) Replication
15 14 (0.67%) Enterprise Software
15 14 (0.67%) Credit Risk
Operating Systems
1 981 (46.98%) Windows
2 430 (20.59%) Windows 7
3 244 (11.69%) Windows Server 2008
4 216 (10.34%) UNIX
5 194 (9.29%) Windows XP
6 175 (8.38%) Linux
7 150 (7.18%) Windows Server 2003
8 115 (5.51%) Windows Server 2012
9 79 (3.78%) Windows 8
10 64 (3.07%) Android
11 44 (2.11%) Mac OS X
12 30 (1.44%) Windows Vista
13 26 (1.25%) Red Hat Enterprise Linux
13 26 (1.25%) Apple iOS
14 23 (1.10%) AIX
15 17 (0.81%) Solaris
16 8 (0.38%) Windows 2000 Server
17 7 (0.34%) MVS
18 6 (0.29%) Mac OS
19 5 (0.24%) HPUX
Processes & Methodologies
1 478 (22.89%) ITIL
2 133 (6.37%) Incident Management
3 122 (5.84%) Service Management
4 87 (4.17%) Change Management
5 84 (4.02%) CRM
6 83 (3.98%) Project Management
7 76 (3.64%) Business Intelligence
8 67 (3.21%) Service Delivery
9 65 (3.11%) Problem Management
10 63 (3.02%) Migration
11 62 (2.97%) Workflow
12 53 (2.54%) E-Commerce
13 49 (2.35%) ITSM
14 45 (2.16%) Asset Management
15 42 (2.01%) Time Management
16 41 (1.96%) User Acceptance Testing
17 37 (1.77%) Document Management
17 37 (1.77%) Configuration Management
18 34 (1.63%) Agile Software Development
18 34 (1.63%) Investment Management
Programming Languages
1 492 (23.56%) SQL
2 103 (4.93%) Java
3 80 (3.83%) C#
4 69 (3.30%) PowerShell
5 67 (3.21%) Perl
6 49 (2.35%) T-SQL
7 48 (2.30%) Python
8 44 (2.11%) Shell Script
9 43 (2.06%) JavaScript
10 40 (1.92%) VB
11 39 (1.87%) VBA
12 30 (1.44%) VBScript
13 28 (1.34%) PL/SQL
14 12 (0.57%) PHP
14 12 (0.57%) Korn
15 11 (0.53%) JCL
16 9 (0.43%) C
17 8 (0.38%) C++
18 7 (0.34%) COBOL
18 7 (0.34%) Bash Shell
Qualifications
1 125 (5.99%) Microsoft Certification
2 76 (3.64%) Degree
3 71 (3.40%) Security Cleared
4 60 (2.87%) MCP
5 56 (2.68%) MCSE
6 49 (2.35%) SC Cleared
7 34 (1.63%) Cisco Certification
8 32 (1.53%) MCDST
9 31 (1.48%) ITIL Certification
10 29 (1.39%) MCSA
10 29 (1.39%) CCNA
11 25 (1.20%) MCITP
12 24 (1.15%) CIMA
13 15 (0.72%) ITIL Foundation Certificate
14 12 (0.57%) AAT
14 12 (0.57%) CCAB
14 12 (0.57%) MCTS
14 12 (0.57%) MOS
14 12 (0.57%) ACCA
14 12 (0.57%) CIPFA
Quality Assurance & Compliance
1 179 (8.57%) SLA
2 21 (1.01%) Sarbanes-Oxley
3 17 (0.81%) QA
4 5 (0.24%) PCI DSS
4 5 (0.24%) Data Quality
5 4 (0.19%) ISO/IEC 27001
6 3 (0.14%) COBIT
6 3 (0.14%) COSO
7 2 (0.096%) Solvency II
8 1 (0.048%) 21 CFR Part 11
System Software
1 567 (27.16%) Active Directory
2 104 (4.98%) VMware Infrastructure
3 47 (2.25%) Hyper-V
4 40 (1.92%) vSphere
5 39 (1.87%) XenApp
6 16 (0.77%) VMware ESX
7 14 (0.67%) VMware ESXi
8 13 (0.62%) XenDesktop
9 10 (0.48%) Microsoft App-V
9 10 (0.48%) Terminal Services
10 9 (0.43%) Citrix Presentation Server
11 7 (0.34%) ISA Server
12 6 (0.29%) Xen
13 5 (0.24%) Time Sharing Option
14 4 (0.19%) XenServer
14 4 (0.19%) Microsoft Virtual Server
14 4 (0.19%) Tivoli Workload Scheduler
15 3 (0.14%) NFS
15 3 (0.14%) VMware Server
15 3 (0.14%) NLBS
Systems Management
1 115 (5.51%) SCCM
2 36 (1.72%) Backup Exec
3 30 (1.44%) Control-M
4 24 (1.15%) AirWatch
5 18 (0.86%) SCOM
5 18 (0.86%) Puppet
6 17 (0.81%) WSUS
7 14 (0.67%) ARCserve
7 14 (0.67%) ITRS Geneos
8 12 (0.57%) Norton AntiVirus
8 12 (0.57%) Tivoli
9 10 (0.48%) Nagios
10 9 (0.43%) NetBackup
11 5 (0.24%) Cisco CUCM
12 4 (0.19%) CA Endevor
12 4 (0.19%) MAINVIEW
12 4 (0.19%) SAP Afaria
12 4 (0.19%) Opsview
13 3 (0.14%) Icinga
13 3 (0.14%) CA Spectrum
Vendors
1 651 (31.18%) Microsoft
2 226 (10.82%) Citrix
3 193 (9.24%) VMware
4 184 (8.81%) Oracle
5 158 (7.57%) Cisco
6 92 (4.41%) HP
7 66 (3.16%) Apple
8 55 (2.63%) Remedy
8 55 (2.63%) IBM
9 51 (2.44%) Symantec
10 46 (2.20%) Lotus
11 41 (1.96%) Google
12 34 (1.63%) Dell
12 34 (1.63%) Cognos
13 33 (1.58%) SAP
14 32 (1.53%) McAfee
15 31 (1.48%) Sybase
16 28 (1.34%) Red Hat
17 27 (1.29%) CheckPoint
18 22 (1.05%) webMethods
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