The table below looks at the statistics for the Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Support Analyst
Rank 110 105 91
Rank change year-on-year
-5 -14
Contract jobs requiring a Support Analyst 997 1012 959
As % of all contract IT jobs located in the UK 1.84% 1.92% 2.03%
As % of the Job Titles category 1.99% 2.08% 2.20%
Number of daily rates quoted 541 536 436
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£230 £234 £300
Average daily rate % change year-on-year
-1.73% -21.98%
90% offered a daily rate of more than £125 £115 £140
10% offered a daily rate of more than £450 £450 £500
UK excluding London average daily rate £220 £200 £250
% change year-on-year
+10.00% -20.00%
Number of hourly rates quoted 173 189 171
Average hourly rate £14.00 £16.00 £14.50
Average hourly rate % change year-on-year
-12.50% +10.34%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £24.90 £22.20 £22.50
UK excluding London average hourly rate £13.41 £14.50 £14.00
% change year-on-year
-7.55% +3.57%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50008 48637 43579
As % of all contract IT jobs located in the UK 92.32% 92.39% 92.45%
Number of daily rates quoted 30924 30184 25017
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1983 2005 2160
Average hourly rate £16.50 £17.00 £18.50
Average hourly rate % change year-on-year
-2.94% -8.10%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £41.00 £40.50 £41.50
UK excluding London average hourly rate £16.00 £17.00 £17.50
% change year-on-year
-5.88% -2.85%

Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 22 May 2015.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 22 May 2015.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 900 £245 +2.08% 371
London -14 401 £275 -7.56% 136
South East -9 168 £226 +5.23% 85
City of London -14 90 £293 -3.70% 46
East of England +4 78 £298 +32.33% 34
North West -7 60 £193 +48.07% 12
Scotland -1 54 £220 +21.54% 17
West Midlands +9 52 £215 -14.00% 23
Yorkshire -15 43 £220 -2.22% 32
South West +3 42 £265 +20.45% 33
Berkshire -3 33 £248 +1.53% 14
Buckinghamshire -5 31 £300 +33.33% 9
West Yorkshire +4 30 £128 -49.50% 15
Oxfordshire -11 30 £220 +22.22% 12
East Midlands -5 29 £200 +40.35% 11
Edinburgh +15 28 £140 -1.75% 9
Surrey -7 27 £198 -15.05% 17
Leeds +2 26 £125 -50.98% 10
Tyne and Wear 0 26 £100 -55.18% 3
North East -1 26 £100 -55.18% 4
Merseyside +5 25 £208 +167.74%
Newcastle upon Tyne +1 25 £100 -55.18% 3
Manchester -13 23 £168 +9.83% 6
Milton Keynes +2 22 £280 +22.94% 4
Cambridgeshire +2 22 £300 +76.47% 8
Liverpool +7 18 £215 +43.33%
Hertfordshire +6 18 £325 +41.30% 14
Essex -8 18 £350 +71.77% 6
Peterborough +9 16 - - 1
Wales +9 15 £425 +214.81% 3

Support Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 937 (46.99%) Windows
2 617 (30.94%) Microsoft
3 530 (26.58%) ITIL
4 521 (26.13%) Active Directory
5 494 (24.77%) SQL
6 394 (19.76%) MS Office
7 385 (19.31%) Finance
7 385 (19.31%) Windows 7
8 266 (13.34%) UNIX
8 266 (13.34%) MS Excel
9 223 (11.18%) Citrix
10 211 (10.58%) Windows Server 2008
11 199 (9.98%) Oracle
12 197 (9.88%) SQL Server
12 197 (9.88%) Linux
13 187 (9.38%) Analytical Skills
14 182 (9.13%) Windows XP
15 170 (8.53%) MS Exchange
15 170 (8.53%) VMware
16 167 (8.38%) Banking
17 162 (8.12%) SLA
18 145 (7.27%) Cisco
19 138 (6.92%) Front Office
20 131 (6.57%) Incident Management
21 129 (6.47%) Windows Server 2003
22 126 (6.32%) LAN
23 119 (5.97%) Blackberry
24 109 (5.47%) Service Management
24 109 (5.47%) Degree
24 109 (5.47%) Windows Server 2012

Support Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT contractor jobs within the UK that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 170 (8.53%) MS Exchange
2 106 (5.32%) SharePoint
3 105 (5.27%) IIS
4 61 (3.06%) IBM Notes
5 47 (2.36%) WebSphere
6 46 (2.31%) Exchange Server 2010
7 45 (2.26%) Tomcat
8 43 (2.16%) Blackberry Enterprise Server
9 29 (1.45%) Lync
10 26 (1.30%) Apache
11 21 (1.05%) WebSphere Application Server
11 21 (1.05%) Lotus Domino
12 19 (0.95%) IBM HTTP Server
13 18 (0.90%) JBoss
14 16 (0.80%) Exchange Server 2007
14 16 (0.80%) CMS
15 15 (0.75%) WebLogic
16 14 (0.70%) SharePoint 2010
16 14 (0.70%) Exchange Server 2003
17 12 (0.60%) WorkSite
Applications
1 394 (19.76%) MS Office
2 266 (13.34%) MS Excel
3 32 (1.60%) MS PowerPoint
4 23 (1.15%) MS Project
5 12 (0.60%) Spreadsheet
6 10 (0.50%) MS Visio
7 5 (0.25%) Adobe Creative Suite
8 2 (0.10%) Final Cut Pro
8 2 (0.10%) PowerPivot
8 2 (0.10%) InfoPath
8 2 (0.10%) AutoCAD
9 1 (0.050%) SOLIDWORKS
9 1 (0.050%) S-PLUS
9 1 (0.050%) Fireworks
9 1 (0.050%) Acrobat
9 1 (0.050%) Photoshop
9 1 (0.050%) PrintSoft PReS
9 1 (0.050%) Open Workbench
Business Applications
1 24 (1.20%) Dynamics CRM
2 19 (0.95%) thinkFolio
3 13 (0.65%) SAP Oil and Gas
4 10 (0.50%) Oracle EBS R12
4 10 (0.50%) Oracle General Ledger
4 10 (0.50%) assyst
4 10 (0.50%) Oracle EBS
4 10 (0.50%) Oracle Receivables
4 10 (0.50%) Oracle Payables
5 9 (0.45%) Agresso
5 9 (0.45%) SAP FI
5 9 (0.45%) Oracle Financials
5 9 (0.45%) Remedy ITSM
5 9 (0.45%) Markit EDM
6 8 (0.40%) ION MarketView
6 8 (0.40%) CODA-Financials
7 7 (0.35%) LatentZero
8 6 (0.30%) Front Arena
8 6 (0.30%) Dynamics NAV
8 6 (0.30%) Summit
Cloud Services
1 65 (3.26%) Office 365
2 23 (1.15%) Microsoft Azure
3 20 (1.00%) Google Apps
4 14 (0.70%) Amazon AWS
5 8 (0.40%) Cloud Computing
6 4 (0.20%) SaaS
6 4 (0.20%) PaaS
7 2 (0.10%) IaaS
8 1 (0.050%) Symantec.cloud
8 1 (0.050%) OneDrive
8 1 (0.050%) Mimecast
8 1 (0.050%) Google Cloud Platform
8 1 (0.050%) Yammer
8 1 (0.050%) Adobe Analytics
Communications & Networking
1 126 (6.32%) LAN
2 106 (5.32%) WAN
3 100 (5.02%) DNS
4 99 (4.96%) TCP/IP
5 89 (4.46%) Firewall
6 76 (3.81%) DHCP
7 58 (2.91%) Wireless
8 51 (2.56%) Internet
8 51 (2.56%) SAN
9 47 (2.36%) VPN
10 45 (2.26%) VoIP
11 34 (1.71%) Intranet
12 29 (1.45%) LDAP
13 18 (0.90%) Ethernet
14 17 (0.85%) HTTP
15 16 (0.80%) Wi-Fi
16 15 (0.75%) Network Security
17 14 (0.70%) VLAN
17 14 (0.70%) MPLS
18 13 (0.65%) Extranet
Database & Business Intelligence
1 197 (9.88%) SQL Server
2 39 (1.96%) Oracle Database
3 38 (1.91%) Relational Database
4 34 (1.71%) SQL Server 2008
5 33 (1.65%) SQL Server Reporting Services
6 28 (1.40%) Data Warehouse
7 27 (1.35%) SQL Server Integration Services
8 20 (1.00%) DB2
9 18 (0.90%) SQL Server 2005
10 16 (0.80%) Oracle Database 11g
10 16 (0.80%) Crystal Reports
11 12 (0.60%) Oracle Reports
11 12 (0.60%) RDBMS
12 11 (0.55%) QlikView
12 11 (0.55%) SQL Server 2012
13 10 (0.50%) DTS
14 8 (0.40%) KDB
14 8 (0.40%) MySQL
14 8 (0.40%) MS Access
14 8 (0.40%) Oracle OWB
Development Applications
1 25 (1.25%) Subversion
2 23 (1.15%) Visual Studio
3 14 (0.70%) Toad
4 13 (0.65%) Ant
5 9 (0.45%) Maven
5 9 (0.45%) JIRA
6 8 (0.40%) Team Foundation Server
7 7 (0.35%) Oracle Forms
8 5 (0.25%) Octopus Deploy
8 5 (0.25%) Introscope
8 5 (0.25%) PVCS
9 4 (0.20%) Jenkins
9 4 (0.20%) Eclipse
9 4 (0.20%) TestDirector
10 3 (0.15%) MSI
11 2 (0.10%) WebLOAD
12 1 (0.050%) SQL Server Management Studio (SSMS)
12 1 (0.050%) InstallShield
12 1 (0.050%) AdminStudio
12 1 (0.050%) ERwin
General
1 385 (19.31%) Finance
2 167 (8.38%) Banking
3 138 (6.92%) Front Office
4 65 (3.26%) Investment Banking
5 63 (3.16%) Retail
6 57 (2.86%) Legal
7 56 (2.81%) Back Office
8 52 (2.61%) Telecoms
9 37 (1.86%) Law
10 35 (1.76%) Manufacturing
11 23 (1.15%) Marketing
12 16 (0.80%) French Language
12 16 (0.80%) German Language
13 15 (0.75%) Advertising
14 14 (0.70%) Financial Institution
15 13 (0.65%) General Ledger
16 12 (0.60%) Pharmaceutical
17 9 (0.45%) Electronics
17 9 (0.45%) Automotive
17 9 (0.45%) Billing
Libraries, Frameworks & Software Standards
1 80 (4.01%) .NET
2 44 (2.21%) XML
3 40 (2.01%) Middleware
4 37 (1.86%) FIX Protocol
5 36 (1.81%) Web Services
6 26 (1.30%) J2EE
7 24 (1.20%) ASP.NET
8 23 (1.15%) HTML
9 13 (0.65%) CSS
9 13 (0.65%) WCF
10 12 (0.60%) WebSphere MQ
11 10 (0.50%) XSLT
12 9 (0.45%) CGI
12 9 (0.45%) Application Packaging
13 8 (0.40%) TIBCO EMS
14 7 (0.35%) EJB
15 6 (0.30%) jQuery
15 6 (0.30%) Java EE
16 5 (0.25%) Rendezvous
16 5 (0.25%) ODBC
Miscellaneous
1 187 (9.38%) Analytical Skills
2 119 (5.97%) Blackberry
3 83 (4.16%) Fixed Income
4 50 (2.51%) Equities
5 48 (2.41%) Foreign Exchange (FX)
6 47 (2.36%) NHS
7 43 (2.16%) Derivative
8 42 (2.11%) Management Information System
9 34 (1.71%) iPhone
10 31 (1.55%) Computer Science
11 27 (1.35%) iPad
12 25 (1.25%) iSeries
13 23 (1.15%) Clustering
14 21 (1.05%) PDA
15 17 (0.85%) Enterprise Software
16 16 (0.80%) Mathematics
16 16 (0.80%) AS400
17 14 (0.70%) Video Conferencing
17 14 (0.70%) Hedge funds
17 14 (0.70%) Equity Derivative
Operating Systems
1 937 (46.99%) Windows
2 385 (19.31%) Windows 7
3 266 (13.34%) UNIX
4 211 (10.58%) Windows Server 2008
5 197 (9.88%) Linux
6 182 (9.13%) Windows XP
7 129 (6.47%) Windows Server 2003
8 109 (5.47%) Windows Server 2012
9 77 (3.86%) Windows 8
10 46 (2.31%) Android
11 33 (1.65%) Windows Vista
11 33 (1.65%) AIX
12 32 (1.60%) Red Hat Enterprise Linux
13 30 (1.50%) Apple iOS
14 29 (1.45%) Mac OS X
15 25 (1.25%) Solaris
16 16 (0.80%) HPUX
17 13 (0.65%) Windows 2000 Server
18 7 (0.35%) VMS
18 7 (0.35%) OS/400
Processes & Methodologies
1 530 (26.58%) ITIL
2 131 (6.57%) Incident Management
3 109 (5.47%) Service Management
4 76 (3.81%) Project Management
5 72 (3.61%) Migration
6 70 (3.51%) Problem Management
7 68 (3.41%) Change Management
8 64 (3.21%) Business Intelligence
9 61 (3.06%) Service Delivery
10 46 (2.31%) ITSM
11 45 (2.26%) CRM
12 41 (2.06%) E-Commerce
13 40 (2.01%) Asset Management
14 37 (1.86%) Electronic Trading
15 36 (1.81%) Change Control
16 34 (1.71%) Configuration Management
17 33 (1.65%) Root Cause Analysis
18 32 (1.60%) Continuous Improvement
19 31 (1.55%) Network Management
19 31 (1.55%) Release Management
Programming Languages
1 494 (24.77%) SQL
2 107 (5.37%) Java
3 76 (3.81%) Perl
4 66 (3.31%) C#
5 62 (3.11%) Python
6 56 (2.81%) PowerShell
7 54 (2.71%) Shell Script
8 52 (2.61%) T-SQL
9 42 (2.11%) PL/SQL
10 33 (1.65%) VBScript
10 33 (1.65%) JavaScript
11 32 (1.60%) VBA
12 27 (1.35%) VB
13 24 (1.20%) Korn
14 19 (0.95%) C++
15 14 (0.70%) PHP
16 10 (0.50%) WebLogic Scripting Tool
16 10 (0.50%) VB.NET
17 9 (0.45%) RPG
17 9 (0.45%) C
Qualifications
1 109 (5.47%) Degree
2 101 (5.07%) Microsoft Certification
3 88 (4.41%) Security Cleared
4 69 (3.46%) SC Cleared
5 54 (2.71%) MCSE
6 48 (2.41%) MCP
7 46 (2.31%) Cisco Certification
8 41 (2.06%) CCNA
9 37 (1.86%) ITIL Certification
10 23 (1.15%) MCSA
11 21 (1.05%) ITIL Foundation Certificate
12 17 (0.85%) MCDST
12 17 (0.85%) MCITP
13 10 (0.50%) MOS
13 10 (0.50%) MCTS
13 10 (0.50%) CCNP
14 8 (0.40%) VMware Certified Professional (VCP)
15 7 (0.35%) A+ Certification
16 5 (0.25%) Citrix Certification
17 4 (0.20%) DV Cleared
Quality Assurance & Compliance
1 162 (8.12%) SLA
2 19 (0.95%) QA
3 7 (0.35%) Sarbanes-Oxley
3 7 (0.35%) ISO/IEC 27001
4 4 (0.20%) PCI DSS
5 3 (0.15%) GxP
6 1 (0.050%) ISO 8583
6 1 (0.050%) 21 CFR Part 11
6 1 (0.050%) HL7
6 1 (0.050%) DICOM
System Software
1 521 (26.13%) Active Directory
2 76 (3.81%) VMware Infrastructure
3 45 (2.26%) Hyper-V
4 44 (2.21%) XenApp
5 28 (1.40%) vSphere
6 20 (1.00%) VMware ESX
7 13 (0.65%) Microsoft App-V
7 13 (0.65%) XenDesktop
8 11 (0.55%) Terminal Services
8 11 (0.55%) Citrix Presentation Server
9 9 (0.45%) ISA Server
10 6 (0.30%) VMware ESXi
11 5 (0.25%) UAG
12 4 (0.20%) Xen
13 3 (0.15%) BitLocker
13 3 (0.15%) NLBS
13 3 (0.15%) Microsoft Virtual Server
14 2 (0.10%) Forefront TMG
14 2 (0.10%) VMware Server
14 2 (0.10%) MetaFrame
Systems Management
1 96 (4.81%) SCCM
2 27 (1.35%) WSUS
3 19 (0.95%) Backup Exec
3 19 (0.95%) ITRS Geneos
4 17 (0.85%) Control-M
5 13 (0.65%) SCOM
6 12 (0.60%) Norton AntiVirus
7 11 (0.55%) AirWatch
8 7 (0.35%) Tivoli
8 7 (0.35%) OpenView
8 7 (0.35%) Puppet
9 6 (0.30%) ARCserve
9 6 (0.30%) NetBackup
10 5 (0.25%) CA Spectrum
10 5 (0.25%) Icinga
10 5 (0.25%) Nagios
11 4 (0.20%) DameWare
12 3 (0.15%) SCOrch
12 3 (0.15%) OVSD
12 3 (0.15%) BladeLogic
Vendors
1 617 (30.94%) Microsoft
2 223 (11.18%) Citrix
3 199 (9.98%) Oracle
4 170 (8.53%) VMware
5 145 (7.27%) Cisco
6 97 (4.86%) HP
7 71 (3.56%) IBM
8 65 (3.26%) Lotus
9 53 (2.66%) Remedy
10 50 (2.51%) Apple
11 47 (2.36%) Symantec
12 46 (2.31%) SAP
13 37 (1.86%) Sybase
14 35 (1.76%) Red Hat
15 34 (1.71%) Dell
16 31 (1.55%) Adobe
17 28 (1.40%) Cognos
18 27 (1.35%) Google
19 26 (1.30%) Bloomberg
19 26 (1.30%) McAfee
Glasgow, Lanarkshire
Harvey Nash plc
Rate: £150 - £175 per day
Posted: 2 days ago
Edgware, Middlesex
Reed Technology
Rate: £150 - £180 per day
Posted: 2 days ago
City, London
Resourcing People Ltd.
Rate: From £33,000 to £43,000 per annum
Posted: 2 days ago
London
Integrity IT Solutions
Rate: From £33,000 to £43,000 per annum
Posted: 2 days ago
Midlands
Eclipse I.T. Recruitment
Rate: Please quote
Posted: 2 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 3 days ago
Guildford, Surrey
Connectus
Rate: £10 - £21.5 per hour
Posted: 3 days ago
City, London
PAW Associates
Rate: Unspecified £ Market Day Rate
Posted: 3 days ago
Bristol, Avon
Hays Finance Technology
Rate: £250.00 - £300.00 per annum
Posted: 3 days ago
Hampshire
TEKsystems
Rate: £140 - £160 per day
Posted: 4 days ago
Southampton, Hampshire
Capita Resourcing - IT Resourcing
Rate: £120 - £150 per day
Posted: 4 days ago
East Midlands
Vivid Resourcing Ltd
Rate: £250 - 350 per day + NEGOTIABLE ON EXPERIENCE
Posted: 4 days ago
London
CodeSource Recruitment Limited
Rate: From £300 to £375 per day 3 month rolling contracts- Long term project
Posted: 4 days ago
London
Eaglecliff
Rate: From £35,000 to £38,000 per annum + Benefits
Posted: 4 days ago
Bedford, Bedfordshire
Ashdown IT
Rate: £150 - £170 per day
Posted: 4 days ago
Edinburgh, Midlothian
Harvey Nash plc
Rate: £125 - £150 per day
Posted: 5 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 5 days ago
Oxford, Oxfordshire
Fusion Experience
Rate: £220 per day
Posted: 5 days ago
City, London
McGregor Boyall
Rate: £450 per day + Mar
Posted: 5 days ago
Midlands
Rullion IT Plus
Posted: 5 days ago