The statistics below represent IT contracts advertised across the UK that had Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 4 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
Support Analyst
Rank 182 159 112
Rank change year-on-year
-23 -47
Contract jobs requiring a Support Analyst 694 854 1122
As % of all contract IT jobs located in the UK 1.40% 1.54% 1.95%
As % of the Job Titles category 1.48% 1.63% 2.09%
Number of daily rates quoted 410 452 637
Median daily rate £235 £250 £235
Median daily rate % change year-on-year
-6.00% +6.38%
90% offered a daily rate of more than £125 £118 £128
10% offered a daily rate of more than £450 £430 £475
UK excluding London median daily rate £213 £232 £200
% change year-on-year
-8.30% +15.87%
Number of hourly rates quoted 101 152 183
Median hourly rate £15.00 £16.00 £16.00
Median hourly rate % change year-on-year
-6.25% -
90% offered a hourly rate of more than £11.99 £11.25 £11.59
10% offered a hourly rate of more than £25.00 £21.55 £26.00
UK excluding London median hourly rate £15.00 £15.00 £15.00

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
46813 52482 53624
As % of all contract IT jobs located in the UK 94.63% 94.79% 93.20%
Number of daily rates quoted 30599 33429 33859
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £260 £225
10% offered a daily rate of more than £600 £580 £575
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.76% +2.66%
Number of hourly rates quoted 1652 2038 2200
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £44.00 £43.00 £37.20
UK excluding London median hourly rate £16.50 £17.00 £15.71
% change year-on-year
-2.94% +8.21%

Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the UK

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst within the UK.

Support Analyst Daily Rate Trend in the UK

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 4 December 2016.

Support Analyst Daily Rate Histogram in the UK

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst within the UK.

Support Analyst Hourly Rate Trend in the UK

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst within the UK over the 3 months to 4 December 2016.

Support Analyst Hourly Rate Histogram in the UK

Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 3 months to 4 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 645 £242 -8.00% 218
London -45 291 £275 - 71
South East -3 111 £219 -27.08% 42
City of London +3 75 £400 +14.28% 24
East of England -3 60 £257 -14.50% 9
West Midlands -15 43 £185 +10.44% 19
North West +3 36 £200 -2.43% 26
Yorkshire +7 35 £169 -48.07% 27
Hampshire +39 31 £233 -45.93% 4
South West +5 28 £229 -37.32% 20
West Yorkshire +5 26 £194 -33.76% 16
Essex -2 25 £275 -21.42%
Oxfordshire +5 23 £151 +0.83% 1
Scotland +4 22 £141 +0.89% 9
East Midlands -15 22 £200 +72.04% 5
North East -11 21 £325 -7.14%
Tyne and Wear -20 21 £325 -7.14%
Newcastle upon Tyne -25 20 £325 -7.14%
Leeds +14 19 £175 +59.09% 12
Surrey +13 17 £168 -48.85% 11
Colchester +7 16 £275 -
Birmingham -8 16 £150 -16.08% 4
Manchester -3 14 £125 -16.66% 8
Southampton +19 13 £223 - 2
Buckinghamshire +5 13 £235 -11.73% 6
Suffolk +8 11 £575 +104.44%
Dorset +7 11 £190 -34.48% 4
Warwickshire +6 11 £158 -12.50% 5
Hertfordshire -4 11 £150 -31.81% 4
Edinburgh +14 10 £130 -0.38% 2

Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 4 December 2016, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Analyst in the job title.

1 686 (48.07%) Windows
2 449 (31.46%) Microsoft
3 429 (30.06%) Active Directory
4 326 (22.85%) ITIL
5 325 (22.78%) Windows 7
6 316 (22.14%) MS Office
7 294 (20.60%) Finance
8 262 (18.36%) SQL
9 240 (16.82%) MS Excel
10 162 (11.35%) Windows Server
11 156 (10.93%) Citrix
12 141 (9.88%) SLA
13 136 (9.53%) SQL Server
14 131 (9.18%) Oracle
15 130 (9.11%) Unix
16 128 (8.97%) Linux
17 120 (8.41%) VMware
18 112 (7.85%) MS Exchange
19 106 (7.43%) Banking
20 105 (7.36%) Analytical Skills
21 103 (7.22%) Windows Server 2008
22 98 (6.87%) Incident Management
23 94 (6.59%) Service Management
24 92 (6.45%) TCP/IP
24 92 (6.45%) Windows 8
25 89 (6.24%) SCCM
26 84 (5.89%) Office 365
27 81 (5.68%) Cisco
28 80 (5.61%) Change Management
29 79 (5.54%) Retail

Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 112 (7.85%) MS Exchange
2 70 (4.91%) SharePoint
3 50 (3.50%) Exchange Server 2010
4 45 (3.15%) IIS
5 38 (2.66%) WebSphere
6 37 (2.59%) Blackberry Enterprise Server
6 37 (2.59%) Skype for Business
7 28 (1.96%) Exchange Server 2007
8 27 (1.89%) CMS
9 20 (1.40%) Tomcat
10 16 (1.12%) Apache
10 16 (1.12%) Drupal
10 16 (1.12%) Exchange Server 2013
11 15 (1.05%) WordPress
12 12 (0.84%) Exchange Server 2003
13 11 (0.77%) BizTalk Server
13 11 (0.77%) IBM Notes
14 10 (0.70%) SharePoint 2010
15 9 (0.63%) JBoss
16 5 (0.35%) WebLogic
Applications
1 316 (22.14%) MS Office
2 240 (16.82%) MS Excel
3 55 (3.85%) MS PowerPoint
4 17 (1.19%) MS Project
5 13 (0.91%) MS Visio
6 8 (0.56%) Spreadsheet
7 4 (0.28%) Acrobat
8 3 (0.21%) RoboHelp
9 2 (0.14%) CATIA
9 2 (0.14%) Maya
Business Applications
1 18 (1.26%) Dynamics CRM
2 13 (0.91%) Markit EDM
2 13 (0.91%) RMDS
3 11 (0.77%) HFM
4 10 (0.70%) Hyperion Planning
5 9 (0.63%) Oracle EBS
6 8 (0.56%) Dynamics NAV
6 8 (0.56%) Orchard Housing
6 8 (0.56%) SAP Oil and Gas
7 7 (0.49%) Minerva
7 7 (0.49%) Northgate Housing
7 7 (0.49%) Unit4 Business World
8 6 (0.42%) SimCorp Dimension
9 5 (0.35%) BASE24
10 4 (0.28%) Oracle Applications
10 4 (0.28%) SAP FI
10 4 (0.28%) Summit
11 3 (0.21%) CSG Singleview
11 3 (0.21%) HiPortfolio
11 3 (0.21%) SAP CO
Cloud Services
1 84 (5.89%) Office 365
2 18 (1.26%) IaaS
2 18 (1.26%) PaaS
2 18 (1.26%) SaaS
3 14 (0.98%) Microsoft Azure
4 7 (0.49%) Amazon AWS
5 4 (0.28%) G Suite
5 4 (0.28%) Google Drive
6 3 (0.21%) Cloud Computing
6 3 (0.21%) SuccessFactors
7 2 (0.14%) Google Play
7 2 (0.14%) Mimecast
8 1 (0.070%) Adobe Creative Cloud
8 1 (0.070%) Azure Active Directory
8 1 (0.070%) GitHub
8 1 (0.070%) OneDrive
8 1 (0.070%) Taleo
8 1 (0.070%) Yammer
Communications & Networking
1 92 (6.45%) TCP/IP
2 62 (4.34%) DNS
3 52 (3.64%) DHCP
3 52 (3.64%) LAN
4 38 (2.66%) WAN
5 37 (2.59%) VPN
6 34 (2.38%) Firewall
7 30 (2.10%) VoIP
8 28 (1.96%) Internet
8 28 (1.96%) SAN
9 19 (1.33%) Wireless
10 10 (0.70%) Remote Desktop
10 10 (0.70%) Skype
10 10 (0.70%) Wi-Fi
11 9 (0.63%) IP Telephony
12 8 (0.56%) Intranet
13 7 (0.49%) MPLS
13 7 (0.49%) NAS
13 7 (0.49%) VLAN
13 7 (0.49%) WebEx
Database & Business Intelligence
1 136 (9.53%) SQL Server
2 38 (2.66%) SQL Server 2008
3 24 (1.68%) Oracle Database
4 19 (1.33%) SQL Server Integration Services
5 17 (1.19%) Essbase
5 17 (1.19%) SQL Server 2012
6 16 (1.12%) Data Warehouse
7 15 (1.05%) BusinessObjects
7 15 (1.05%) SQL Server Reporting Services
8 13 (0.91%) MS Access
8 13 (0.91%) MySQL
8 13 (0.91%) Relational Database
9 11 (0.77%) SQL Server 2014
10 8 (0.56%) BusinessObjects Business Intelligence
10 8 (0.56%) Crystal Reports
10 8 (0.56%) Oracle Reports
10 8 (0.56%) SQL Server 2005
11 6 (0.42%) DB2
11 6 (0.42%) PostgreSQL
11 6 (0.42%) QlikView
Development Applications
1 26 (1.82%) JIRA
2 11 (0.77%) Team Foundation Server
3 8 (0.56%) Atlassian Bamboo
4 6 (0.42%) MSI
5 4 (0.28%) Toad
5 4 (0.28%) Visual Studio
6 3 (0.21%) Eclipse
6 3 (0.21%) JDeveloper
6 3 (0.21%) Oracle Forms
6 3 (0.21%) SQL Server Management Studio (SSMS)
7 2 (0.14%) ClearCase
7 2 (0.14%) JUnit
7 2 (0.14%) Log4j
7 2 (0.14%) Oracle APEX
8 1 (0.070%) PVCS
8 1 (0.070%) Subversion
8 1 (0.070%) TeamCity
8 1 (0.070%) Xdebug
General
1 294 (20.60%) Finance
2 106 (7.43%) Banking
3 79 (5.54%) Retail
4 51 (3.57%) Front Office
5 35 (2.45%) Investment Banking
5 35 (2.45%) Legal
6 31 (2.17%) Telecoms
7 27 (1.89%) Law
8 24 (1.68%) Manufacturing
9 23 (1.61%) Advertising
10 20 (1.40%) Back Office
11 17 (1.19%) Financial Institution
12 15 (1.05%) Marketing
13 10 (0.70%) General Ledger
13 10 (0.70%) Retail Banking
14 9 (0.63%) German Language
14 9 (0.63%) Pharmaceutical
14 9 (0.63%) Publishing
15 8 (0.56%) Electronics
15 8 (0.56%) French Language
Libraries, Frameworks & Software Standards
1 44 (3.08%) FIX Protocol
2 39 (2.73%) .NET
3 31 (2.17%) HTML
4 27 (1.89%) XML
5 25 (1.75%) CSS
6 18 (1.26%) Web Services
7 15 (1.05%) Middleware
8 14 (0.98%) Rendezvous
9 13 (0.91%) J2EE
10 10 (0.70%) XSLT
11 9 (0.63%) Spring
12 8 (0.56%) .NET Framework
12 8 (0.56%) WebSphere MQ
13 7 (0.49%) Apache Camel
13 7 (0.49%) ASP.NET Web API
13 7 (0.49%) jQuery
13 7 (0.49%) SOAP
14 6 (0.42%) REST
15 5 (0.35%) ASP.NET
15 5 (0.35%) HTML5
Miscellaneous
1 105 (7.36%) Analytical Skills
2 72 (5.05%) Blackberry
3 48 (3.36%) Smartphone
4 46 (3.22%) Management Information System
5 37 (2.59%) Equities
6 34 (2.38%) Foreign Exchange (FX)
7 32 (2.24%) iPad
8 31 (2.17%) Video Conferencing
9 28 (1.96%) Data Centre
10 25 (1.75%) Derivative
10 25 (1.75%) iPhone
11 23 (1.61%) Driving Licence
12 21 (1.47%) NHS
12 21 (1.47%) SWIFT
13 19 (1.33%) Fixed Income
14 18 (1.26%) Tandem
15 17 (1.19%) Computer Science
16 16 (1.12%) Enterprise Software
16 16 (1.12%) Mainframe
17 14 (0.98%) Thin Client
Operating Systems
1 686 (48.07%) Windows
2 325 (22.78%) Windows 7
3 162 (11.35%) Windows Server
4 130 (9.11%) Unix
5 128 (8.97%) Linux
6 103 (7.22%) Windows Server 2008
7 92 (6.45%) Windows 8
8 76 (5.33%) Windows Server 2012
9 72 (5.05%) Windows XP
10 67 (4.70%) Windows 10
11 48 (3.36%) Windows Server 2003
12 30 (2.10%) Mac OS X
13 29 (2.03%) Android
13 29 (2.03%) Apple iOS
14 23 (1.61%) Windows 2000
15 21 (1.47%) AIX
16 10 (0.70%) Red Hat Enterprise Linux
17 9 (0.63%) Windows Mobile
18 8 (0.56%) Solaris
18 8 (0.56%) Windows Vista
Processes & Methodologies
1 326 (22.85%) ITIL
2 98 (6.87%) Incident Management
3 94 (6.59%) Service Management
4 80 (5.61%) Change Management
5 71 (4.98%) Problem Management
6 61 (4.27%) Project Management
7 59 (4.13%) Migration
8 51 (3.57%) Asset Management
9 47 (3.29%) Service Delivery
10 45 (3.15%) CRM
11 42 (2.94%) Release Management
12 41 (2.87%) ITSM
13 40 (2.80%) ITIL V3
14 37 (2.59%) Business Intelligence
15 36 (2.52%) Stakeholder Management
16 35 (2.45%) Data Analysis
17 34 (2.38%) Change Control
18 33 (2.31%) Agile Software Development
18 33 (2.31%) PRINCE2
19 30 (2.10%) Configuration Management
Programming Languages
1 262 (18.36%) SQL
2 53 (3.71%) Java
3 35 (2.45%) PL/SQL
3 35 (2.45%) PowerShell
4 29 (2.03%) C#
4 29 (2.03%) VBA
5 24 (1.68%) Python
5 24 (1.68%) T-SQL
6 20 (1.40%) Perl
7 17 (1.19%) JavaScript
8 13 (0.91%) Shell Script
9 9 (0.63%) C
9 9 (0.63%) C++
9 9 (0.63%) VB
10 8 (0.56%) COBOL
11 7 (0.49%) Bash Shell
12 6 (0.42%) VB.NET
13 4 (0.28%) PHP
13 4 (0.28%) VBScript
14 2 (0.14%) RPG
Qualifications
1 72 (5.05%) Degree
2 54 (3.78%) Microsoft Certification
3 53 (3.71%) Security Cleared
4 38 (2.66%) MCP
5 31 (2.17%) ITIL Certification
6 27 (1.89%) SC Cleared
7 25 (1.75%) MCSE
8 21 (1.47%) Cisco Certification
9 20 (1.40%) CCNA
10 15 (1.05%) A+ Certification
10 15 (1.05%) MCSA
11 13 (0.91%) BPSS Clearance
12 12 (0.84%) DV Cleared
13 9 (0.63%) DBS Check
13 9 (0.63%) ITIL Foundation Certificate
14 8 (0.56%) MCDST
14 8 (0.56%) MCTS
15 7 (0.49%) MCITP
15 7 (0.49%) MOS
16 5 (0.35%) Siebel Certification
Quality Assurance & Compliance
1 141 (9.88%) SLA
2 19 (1.33%) Disclosure Scotland
3 16 (1.12%) QA
4 6 (0.42%) ISO 9001
5 5 (0.35%) SEPA
6 4 (0.28%) Data Quality
6 4 (0.28%) Sarbanes-Oxley
7 3 (0.21%) HL7
8 2 (0.14%) COBIT
8 2 (0.14%) ISO/IEC 27001
9 1 (0.070%) MiFID
System Software
1 429 (30.06%) Active Directory
2 66 (4.63%) VMware Infrastructure
3 31 (2.17%) XenApp
4 28 (1.96%) Hyper-V
5 18 (1.26%) Microsoft App-V
5 18 (1.26%) vSphere
6 15 (1.05%) Terminal Services
7 10 (0.70%) Virtual Desktop
7 10 (0.70%) XenDesktop
8 9 (0.63%) VMware Server
9 8 (0.56%) Virtual Machines
9 8 (0.56%) Virtual Servers
9 8 (0.56%) VMware ESXi
10 5 (0.35%) Firmware
10 5 (0.35%) VMware ESX
11 4 (0.28%) BitLocker
12 2 (0.14%) Terminal Server
12 2 (0.14%) Tivoli Workload Scheduler
12 2 (0.14%) UAG
12 2 (0.14%) Xsan
Systems Management
1 89 (6.24%) SCCM
2 20 (1.40%) Control-M
3 16 (1.12%) WSUS
4 13 (0.91%) SCOM
5 12 (0.84%) AirWatch
6 8 (0.56%) Nagios
7 7 (0.49%) Backup Exec
7 7 (0.49%) ITRS Geneos
7 7 (0.49%) Microsoft Intune
7 7 (0.49%) NetBackup
7 7 (0.49%) Norton AntiVirus
8 6 (0.42%) Microsoft Data Protection Manager
8 6 (0.42%) SafeCom
9 5 (0.35%) DameWare
9 5 (0.35%) McAfee ePO
10 4 (0.28%) EdgeSight
10 4 (0.28%) Grafana
10 4 (0.28%) Symantec Enterprise Vault
10 4 (0.28%) Tivoli Storage Manager
11 3 (0.21%) Microsoft Clustering
Vendors
1 449 (31.46%) Microsoft
2 156 (10.93%) Citrix
3 131 (9.18%) Oracle
4 120 (8.41%) VMware
5 81 (5.68%) Cisco
6 56 (3.92%) SAP
7 38 (2.66%) HP
8 35 (2.45%) Apple
9 30 (2.10%) Remedy
10 29 (2.03%) Bloomberg
11 28 (1.96%) Reuters
12 24 (1.68%) Dell
12 24 (1.68%) LANDesk
13 23 (1.61%) IBM
14 22 (1.54%) Google
14 22 (1.54%) Intel Security
14 22 (1.54%) ServiceNow
15 18 (1.26%) Sybase
16 17 (1.19%) Hyperion
17 15 (1.05%) Symantec
City, London
Deerfoot IT Resources Ltd
Rate: £350 - £400 per day + 300 on-call allowance p/m
Posted: Yesterday
City, London
I3
Rate: £200 - £210 per day
Posted: Yesterday
Milton Keynes, Buckinghamshire
HAYS INFORMATION TECHNOLOGY
Rate: £215.00 per day
Posted: 4 days ago
Liverpool, Merseyside
Premier IT
Posted: 2 days ago
North Yorkshire
Volt
Posted: 5 days ago
Malvern, Worcestershire
Candidate Source
Rate: Up to £20,000 per annum DOE + Benefits
Posted: 3 days ago
Berkshire
Square One Resources
Rate: Unspecified Negotiable
Posted: 3 days ago
Central London / West End
Blind Veterans
Rate: £32,633.75 per annum
Posted: 11 days ago
Reading, Berkshire
Davanti Solutions
Rate: £100 per day
Posted: 4 days ago
Warwickshire
Spring Technology
Posted: 5 days ago
Glasgow, Lanarkshire
HAYS INFORMATION TECHNOLOGY
Rate: £110.00 - £120.00 per day
Posted: 4 days ago
London
Devonshire Hayes Recruitment Specialists Ltd
Rate: From £170 to £175 per day
Posted: 3 days ago
York, North Yorkshire
The Bridge Ltd
Rate: From £130 to £150 per day 12 months
Posted: 4 days ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Rate: Up to £15 per hour
Posted: 5 days ago
City, London
McGregor Boyall
Rate: £400 - £500 per day
Posted: 5 days ago
West Yorkshire
The Bridge Ltd
Rate: £130 per day 3 months initially
Posted: 4 days ago
London
Hydrogen Group
Rate: £20.00 - £25.00 per hour
Posted: 3 days ago
City, London
Explore Recruitment Solutions
Posted: 4 days ago
Derby, Derbyshire
LA International
Rate: £136 per day
Posted: 4 days ago
Leeds
People Source Consulting
Rate: £120 - £140 per day
Posted: 11 days ago