IT Service Manager
UK

The median IT Service Manager salary in the UK is £55,000 per year according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 648 728 901
Rank change year-on-year +80 +173 -170
Permanent jobs requiring an IT Services Manager 266 269 343
As % of all permanent jobs advertised in the UK 0.27% 0.26% 0.22%
As % of the Job Titles category 0.29% 0.29% 0.23%
Number of salaries quoted 225 215 312
10th Percentile £37,500 £37,500 £38,282
25th Percentile £41,500 £42,875 £46,250
Median annual salary (50th Percentile) £55,000 £57,500 £59,500
Median % change year-on-year -4.35% -3.36% +8.18%
75th Percentile £68,750 £75,000 £70,000
90th Percentile £79,500 £90,000 £80,000
UK excluding London median annual salary £50,000 £50,000 £53,010
% change year-on-year - -5.68% +11.60%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,191 92,882 151,282
% of permanent jobs with a recognized job title 94.63% 91.46% 96.10%
Number of salaries quoted 66,790 58,425 84,716
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,517
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

IT Services Manager
Job Vacancy Trend

Job postings that featured IT Services Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Services Manager in the UK

IT Services Manager
Salary Trend

3-month moving average salary quoted in jobs citing IT Services Manager.

Salary trend for IT Services Manager in the UK

IT Services Manager
Salary Histogram

Salary distribution for jobs citing IT Services Manager over the 6 months to 7 May 2024.

Salary histogram for IT Services Manager in the UK

IT Services Manager
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Services Manager within the UK over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +82 245 £55,000 -8.33% 43
UK excluding London -2 173 £50,000 - 35
Work from Home +103 131 £55,000 -15.38% 14
North of England +66 84 £45,000 -10.00% 18
London +98 78 £70,000 - 11
North West +36 46 £45,000 +12.50% 10
Yorkshire +75 32 £50,000 - 7
Midlands +6 28 £56,500 +32.94% 4
South East 0 26 £47,500 -26.92% 1
West Midlands +26 19 £60,000 +33.33% 1
South West -26 14 £55,000 +10.00% 1
East of England +19 13 £52,500 +5.00% 5
East Midlands -20 9 £35,000 -15.98% 3
Scotland -62 9 £45,000 -18.18% 3
North East - 6 £40,887 - 1

IT Services Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 7 May 2024, IT Services Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Services Manager in the job title.

1 143 (53.76%) ITIL
2 114 (42.86%) Service Delivery
3 102 (38.35%) Service Management
4 85 (31.95%) ITSM
5 80 (30.08%) Social Skills
6 55 (20.68%) Microsoft 365
7 54 (20.30%) Finance
8 51 (19.17%) Microsoft
9 39 (14.66%) SLA
10 38 (14.29%) Mentoring
10 38 (14.29%) Problem Management
11 36 (13.53%) Azure
12 35 (13.16%) Continuous Improvement
12 35 (13.16%) ITIL Certification
13 32 (12.03%) Project Management
14 30 (11.28%) Coaching
14 30 (11.28%) Customer Service
15 28 (10.53%) Problem-Solving
16 26 (9.77%) Cybersecurity
17 25 (9.40%) Change Management
17 25 (9.40%) Incident Management
18 23 (8.65%) Windows
19 22 (8.27%) Line Management
20 21 (7.89%) Analytical Skills
20 21 (7.89%) ISO/IEC 27001
20 21 (7.89%) Stakeholder Management
21 20 (7.52%) Decision-Making
22 19 (7.14%) Security Cleared
22 19 (7.14%) ServiceNow
23 17 (6.39%) DevOps

IT Services Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (2.26%) Microsoft Exchange
2 5 (1.88%) SharePoint
3 2 (0.75%) Confluence
4 1 (0.38%) Exchange Server 2010
Applications
1 11 (4.14%) Microsoft Office
2 9 (3.38%) Microsoft Excel
Business Applications
1 6 (2.26%) Dynamics CRM
2 4 (1.50%) SAP ERP
3 1 (0.38%) Remedy ITSM
Cloud Services
1 55 (20.68%) Microsoft 365
2 36 (13.53%) Azure
3 10 (3.76%) Power Platform
4 9 (3.38%) Cloud Computing
5 7 (2.63%) Entra ID
5 7 (2.63%) SaaS
6 3 (1.13%) AWS
7 2 (0.75%) Azure Cosmos DB
7 2 (0.75%) Dynamics 365
8 1 (0.38%) GCP
8 1 (0.38%) Google Workspace
8 1 (0.38%) OneDrive
Communications & Networking
1 8 (3.01%) Firewall
2 7 (2.63%) WAN
3 5 (1.88%) Remote Desktop
3 5 (1.88%) Wi-Fi
4 2 (0.75%) Internet
4 2 (0.75%) LAN
4 2 (0.75%) Unified Communications
4 2 (0.75%) VoIP
4 2 (0.75%) VPLS
4 2 (0.75%) Wireless
5 1 (0.38%) DHCP
5 1 (0.38%) DNS
5 1 (0.38%) MPLS
5 1 (0.38%) NAS
5 1 (0.38%) SD-WAN
5 1 (0.38%) VLAN
5 1 (0.38%) VPN
Database & Business Intelligence
1 14 (5.26%) SQL Server
2 10 (3.76%) Power BI
3 6 (2.26%) SAP HANA
4 2 (0.75%) Data Warehouse
Development Applications
1 3 (1.13%) JIRA
General
1 80 (30.08%) Social Skills
2 54 (20.30%) Finance
3 21 (7.89%) Analytical Skills
4 17 (6.39%) Influencing Skills
4 17 (6.39%) Public Sector
5 16 (6.02%) Legal
5 16 (6.02%) Presentation Skills
6 14 (5.26%) Law
6 14 (5.26%) Retail
7 12 (4.51%) Banking
7 12 (4.51%) Telecoms
8 10 (3.76%) Organisational Skills
8 10 (3.76%) Pharmaceutical
9 9 (3.38%) Inclusion and Diversity
9 9 (3.38%) Manufacturing
10 8 (3.01%) Marketing
11 5 (1.88%) Advertising
12 4 (1.50%) Military
13 3 (1.13%) Private Banking
14 1 (0.38%) Local Government
Libraries, Frameworks & Software Standards
1 2 (0.75%) .NET
Miscellaneous
1 12 (4.51%) Self-Motivation
2 6 (2.26%) Data Centre
3 5 (1.88%) Onboarding
3 5 (1.88%) Team-Oriented Environment
4 4 (1.50%) Cloud Native
4 4 (1.50%) Management Information System
5 3 (1.13%) FMCG
5 3 (1.13%) PMI
5 3 (1.13%) Product Ownership
6 2 (0.75%) Client/Server
6 2 (0.75%) Reinsurance
7 1 (0.38%) Analytical Mindset
7 1 (0.38%) CMDB
7 1 (0.38%) Driving Licence
7 1 (0.38%) Replication
Operating Systems
1 23 (8.65%) Windows
2 3 (1.13%) Linux
2 3 (1.13%) Mac OS
3 2 (0.75%) Windows Server
4 1 (0.38%) Windows Server 2012
Processes & Methodologies
1 143 (53.76%) ITIL
2 114 (42.86%) Service Delivery
3 102 (38.35%) Service Management
4 85 (31.95%) ITSM
5 38 (14.29%) Mentoring
5 38 (14.29%) Problem Management
6 35 (13.16%) Continuous Improvement
7 32 (12.03%) Project Management
8 30 (11.28%) Coaching
8 30 (11.28%) Customer Service
9 28 (10.53%) Problem-Solving
10 26 (9.77%) Cybersecurity
11 25 (9.40%) Change Management
11 25 (9.40%) Incident Management
12 22 (8.27%) Line Management
13 21 (7.89%) Stakeholder Management
14 20 (7.52%) Decision-Making
15 17 (6.39%) Agile
15 17 (6.39%) DevOps
16 16 (6.02%) Stakeholder Engagement
Programming Languages
1 4 (1.50%) PowerShell
2 2 (0.75%) Java
Qualifications
1 35 (13.16%) ITIL Certification
2 19 (7.14%) Security Cleared
3 17 (6.39%) Degree
4 10 (3.76%) CCNA
4 10 (3.76%) Cisco Certification
5 9 (3.38%) SC Cleared
6 8 (3.01%) Azure Certification
6 8 (3.01%) CCNP
7 6 (2.26%) Microsoft Certification
8 5 (1.88%) A+ Certification
9 4 (1.50%) MCP
10 3 (1.13%) PMI Certification
10 3 (1.13%) PMP
11 2 (0.75%) BC Cleared
12 1 (0.38%) Computer Science Degree
12 1 (0.38%) DV Cleared
12 1 (0.38%) ITIL Foundation Certificate
12 1 (0.38%) JNCIA
12 1 (0.38%) MCITP
Quality Assurance & Compliance
1 39 (14.66%) SLA
2 21 (7.89%) ISO/IEC 27001
3 13 (4.89%) Accessibility
3 13 (4.89%) Cyber Essentials
4 9 (3.38%) GDPR
5 8 (3.01%) ISO 22301
6 5 (1.88%) Data Quality
7 4 (1.50%) PMO
8 3 (1.13%) NIST
9 2 (0.75%) Cyber Essentials PLUS
9 2 (0.75%) QA
10 1 (0.38%) ISO 9001
10 1 (0.38%) ISO/IEC 20000
10 1 (0.38%) NIST 800
10 1 (0.38%) PCI DSS
10 1 (0.38%) SOC 2
System Software
1 12 (4.51%) Active Directory
2 11 (4.14%) IAG
3 3 (1.13%) VMware Infrastructure
4 2 (0.75%) Hyper-V
4 2 (0.75%) VMware Workstation
5 1 (0.38%) VMware ESXi
Systems Management
1 10 (3.76%) Microsoft Intune
2 2 (0.75%) Terraform
3 1 (0.38%) Jamf Pro
3 1 (0.38%) WSUS
Vendors
1 51 (19.17%) Microsoft
2 19 (7.14%) ServiceNow
3 10 (3.76%) Cisco
3 10 (3.76%) SAP
4 8 (3.01%) Fortinet
5 5 (1.88%) Apple
5 5 (1.88%) Google
6 4 (1.50%) Citrix
6 4 (1.50%) VMware
7 2 (0.75%) HubSpot
7 2 (0.75%) iManage
8 1 (0.38%) Aderant
8 1 (0.38%) Genesys
8 1 (0.38%) Intapp
8 1 (0.38%) Meraki
8 1 (0.38%) Remedy
8 1 (0.38%) Ruckus Wireless
8 1 (0.38%) SolarWinds