Service Desk Team Leader Jobs

Service Desk Team Lead
UK

The median Service Desk Team Lead salary in the UK is £37,500 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 769 882 1079
Rank change year-on-year +113 +197 -260
Permanent jobs requiring a Service Desk Team Leader 135 111 150
As % of all permanent jobs advertised in the UK 0.14% 0.11% 0.096%
As % of the Job Titles category 0.14% 0.12% 0.100%
Number of salaries quoted 111 93 121
10th Percentile £29,750 £29,000 £29,250
25th Percentile £31,250 £31,250 £30,500
Median annual salary (50th Percentile) £37,500 £40,000 £35,000
Median % change year-on-year -6.25% +14.29% -6.67%
75th Percentile £47,500 £47,500 £43,750
90th Percentile £55,000 £52,500 £53,750
UK excluding London median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,314 94,990 150,394
% of permanent jobs with a recognized job title 94.62% 91.53% 96.09%
Number of salaries quoted 66,914 59,752 85,367
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,508 £60,000 £60,000
Median % change year-on-year -12.49% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Service Desk Team Leader
Job Vacancy Trend

Job postings that featured Service Desk Team Leader in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Team Leader in the UK

Service Desk Team Leader
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Team Leader.

Salary trend for Service Desk Team Leader in the UK

Service Desk Team Leader
Salary Histogram

Salary distribution for jobs citing Service Desk Team Leader over the 6 months to 3 May 2024.

Salary histogram for Service Desk Team Leader in the UK

Service Desk Team Leader
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the UK over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +122 131 £37,500 -10.18% 16
UK excluding London +43 109 £35,000 - 16
Work from Home +100 41 £36,875 -18.06% 7
North of England +59 28 £31,500 -25.88% 7
South East +21 27 £39,250 +14.60% 1
London +118 25 £55,000 +18.92% 2
Midlands +27 22 £37,500 -6.25% 2
East Midlands +10 21 £37,500 - 1
South West -9 17 £32,500 -13.91% 4
Yorkshire +86 13 £31,500 -37.00%
North East +6 12 £33,000 -24.57% 7
East of England +6 12 £34,750 +15.83% 1
North West -2 3 £47,500 +33.80%
Scotland -67 3 £32,500 -43.48%
West Midlands +15 1 £34,000 -15.00% 1

Service Desk Team Leader Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 3 May 2024, Service Desk Team Leader job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Team Leader in the job title.

1 71 (52.59%) Social Skills
2 63 (46.67%) Windows
3 52 (38.52%) ITIL
4 50 (37.04%) Microsoft 365
5 47 (34.81%) Customer Service
6 41 (30.37%) Microsoft
7 40 (29.63%) Service Management
8 30 (22.22%) SLA
9 29 (21.48%) Active Directory
9 29 (21.48%) Problem-Solving
10 28 (20.74%) Service Delivery
10 28 (20.74%) Microsoft Office
11 24 (17.78%) Azure
12 23 (17.04%) ITSM
13 22 (16.30%) Incident Management
13 22 (16.30%) Coaching
14 17 (12.59%) Mentoring
14 17 (12.59%) Performance Management
14 17 (12.59%) Finance
15 16 (11.85%) Citrix
16 15 (11.11%) Microsoft Exchange
17 14 (10.37%) Microsoft Intune
17 14 (10.37%) Cybersecurity
17 14 (10.37%) Windows 10
17 14 (10.37%) Windows Server
17 14 (10.37%) Line Management
18 13 (9.63%) Banking
18 13 (9.63%) ITIL Certification
19 12 (8.89%) VMware
19 12 (8.89%) JIRA

Service Desk Team Leader Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (11.11%) Microsoft Exchange
2 10 (7.41%) SharePoint
Applications
1 28 (20.74%) Microsoft Office
2 5 (3.70%) Microsoft Excel
3 2 (1.48%) Microsoft PowerPoint
Business Applications
1 1 (0.74%) NetSuite
Cloud Services
1 50 (37.04%) Microsoft 365
2 24 (17.78%) Azure
3 7 (5.19%) OneDrive
4 5 (3.70%) Entra ID
4 5 (3.70%) SaaS
5 3 (2.22%) AWS
6 2 (1.48%) Google Workspace
7 1 (0.74%) Amazon CloudWatch
7 1 (0.74%) GitHub
7 1 (0.74%) Mimecast
Communications & Networking
1 10 (7.41%) Firewall
2 9 (6.67%) TCP/IP
3 7 (5.19%) VPN
4 5 (3.70%) Wireless
5 4 (2.96%) DHCP
5 4 (2.96%) DNS
6 3 (2.22%) Network Security
6 3 (2.22%) SAN
6 3 (2.22%) SMTP
7 2 (1.48%) NetScaler
8 1 (0.74%) BGP
8 1 (0.74%) Internet
8 1 (0.74%) IP Telephony
8 1 (0.74%) MPLS
8 1 (0.74%) NAS
8 1 (0.74%) VoIP
8 1 (0.74%) VPLS
Database & Business Intelligence
1 1 (0.74%) MySQL
1 1 (0.74%) SQL Server
Development Applications
1 12 (8.89%) JIRA
General
1 71 (52.59%) Social Skills
2 17 (12.59%) Finance
3 13 (9.63%) Banking
4 11 (8.15%) Retail Banking
5 9 (6.67%) Analytical Skills
6 8 (5.93%) Organisational Skills
6 8 (5.93%) Retail
7 7 (5.19%) Documentation Skills
8 6 (4.44%) Legal
8 6 (4.44%) Manufacturing
9 4 (2.96%) Public Sector
10 3 (2.22%) Law
10 3 (2.22%) Telecoms
11 2 (1.48%) Aerospace
11 2 (1.48%) Inclusion and Diversity
11 2 (1.48%) Local Government
12 1 (0.74%) Digital Economy
12 1 (0.74%) Games
Libraries, Frameworks & Software Standards
1 2 (1.48%) 802.1X
Miscellaneous
1 6 (4.44%) Data Centre
2 4 (2.96%) iPhone
2 4 (2.96%) Self-Motivation
3 3 (2.22%) Driving Licence
4 2 (1.48%) Blackberry
4 2 (1.48%) BYOD
4 2 (1.48%) Management Information System
4 2 (1.48%) Replication
5 1 (0.74%) Onboarding
5 1 (0.74%) Security Operations Centre
Operating Systems
1 63 (46.67%) Windows
2 14 (10.37%) Windows 10
2 14 (10.37%) Windows Server
3 6 (4.44%) Linux
4 5 (3.70%) Windows Server 2016
5 4 (2.96%) Windows Server 2019
6 1 (0.74%) Android
6 1 (0.74%) Apple iOS
6 1 (0.74%) Unix
6 1 (0.74%) Windows Server 2012
Processes & Methodologies
1 52 (38.52%) ITIL
2 47 (34.81%) Customer Service
3 40 (29.63%) Service Management
4 29 (21.48%) Problem-Solving
5 28 (20.74%) Service Delivery
6 23 (17.04%) ITSM
7 22 (16.30%) Coaching
7 22 (16.30%) Incident Management
8 17 (12.59%) Mentoring
8 17 (12.59%) Performance Management
9 14 (10.37%) Cybersecurity
9 14 (10.37%) Line Management
10 10 (7.41%) Service Desk Management
11 8 (5.93%) Asset Management
11 8 (5.93%) Continuous Improvement
12 7 (5.19%) Cloud Security
12 7 (5.19%) Commercial Awareness
13 6 (4.44%) Resource Management
13 6 (4.44%) Server Management
14 5 (3.70%) People Management
Programming Languages
1 7 (5.19%) SQL
2 2 (1.48%) C#
2 2 (1.48%) Java
2 2 (1.48%) PowerShell
2 2 (1.48%) Python
Qualifications
1 13 (9.63%) ITIL Certification
2 10 (7.41%) Security Cleared
3 8 (5.93%) SC Cleared
4 6 (4.44%) Degree
5 3 (2.22%) ITIL Foundation Certificate
5 3 (2.22%) MCSE
5 3 (2.22%) Microsoft Certification
6 1 (0.74%) A+ Certification
6 1 (0.74%) Azure Certification
6 1 (0.74%) Computer Science Degree
6 1 (0.74%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 30 (22.22%) SLA
2 8 (5.93%) QA
3 6 (4.44%) GDPR
4 2 (1.48%) Cyber Essentials
System Software
1 29 (21.48%) Active Directory
2 10 (7.41%) VMware Infrastructure
3 4 (2.96%) VMware ESXi
4 2 (1.48%) Virtual Machines
4 2 (1.48%) XenDesktop
5 1 (0.74%) Hyper-V
5 1 (0.74%) Virtual Desktop
5 1 (0.74%) XenApp
Systems Management
1 14 (10.37%) Microsoft Intune
2 8 (5.93%) SCCM
3 6 (4.44%) vCenter Server
4 4 (2.96%) Icinga
4 4 (2.96%) WSUS
5 2 (1.48%) Ansible
5 2 (1.48%) Single Sign-On
5 2 (1.48%) Terraform
6 1 (0.74%) Grafana
Vendors
1 41 (30.37%) Microsoft
2 16 (11.85%) Citrix
3 12 (8.89%) ServiceNow
3 12 (8.89%) VMware
4 8 (5.93%) Cisco
5 7 (5.19%) Meraki
6 6 (4.44%) SolarWinds
7 3 (2.22%) Juniper
8 2 (1.48%) Commvault
8 2 (1.48%) Freshdesk
8 2 (1.48%) Google
8 2 (1.48%) Meru Networks
8 2 (1.48%) Nexthink
8 2 (1.48%) Sophos
8 2 (1.48%) Sun
8 2 (1.48%) Veeam
8 2 (1.48%) Zoho
9 1 (0.74%) Adobe
9 1 (0.74%) Dynatrace
9 1 (0.74%) Ruckus Wireless