Support Manager
UK

The median Support Manager salary in the UK is £50,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 659 797 738
Rank change year-on-year +138 -59 +2
Permanent jobs requiring a Support Manager 238 173 539
As % of all permanent jobs advertised in the UK 0.24% 0.17% 0.35%
As % of the Job Titles category 0.26% 0.18% 0.36%
Number of salaries quoted 192 143 260
10th Percentile £36,300 £32,500 £40,000
25th Percentile £41,574 £45,125 £46,250
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +22.22%
75th Percentile £64,063 £76,875 £70,000
90th Percentile £92,500 £90,000 £85,000
UK excluding London median annual salary £49,250 £52,500 £47,500
% change year-on-year -6.19% +10.53% +11.76%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,756 95,826 148,057
% of permanent jobs with a recognized job title 94.61% 91.56% 96.06%
Number of salaries quoted 66,592 60,202 85,221
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Support Manager
Job Vacancy Trend

Job postings that featured Support Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Manager in the UK

Support Manager
Salary Trend

3-month moving average salary quoted in jobs citing Support Manager.

Salary trend for Support Manager in the UK

Support Manager
Salary Histogram

Salary distribution for jobs citing Support Manager over the 6 months to 27 April 2024.

Salary histogram for Support Manager in the UK

Support Manager
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +174 219 £50,000 -9.09% 58
UK excluding London +64 145 £49,250 -6.19% 40
London +149 88 £65,000 +11.11% 20
Work from Home +106 77 £58,750 +6.82% 22
North of England +77 47 £41,574 -28.32% 10
North West +41 35 £42,500 -39.29% 9
South West +19 29 £53,750 +3.86% 5
Midlands +24 27 £50,000 - 10
South East +33 26 £50,000 -4.76% 13
West Midlands +31 15 £50,000 -20.00% 7
East Midlands -3 12 £43,999 -12.00% 3
Yorkshire +95 10 £38,750 -34.60% 1
Scotland -64 10 £45,000 +38.47%
Northern Ireland - 3 £57,500 -
East of England -3 2 £46,250 +5.11% 2
North East -7 2 £36,128 -31.26%
Wales +13 1 £55,000 -24.14%

Support Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, Support Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Manager in the job title.

1 69 (28.99%) Finance
2 58 (24.37%) Social Skills
3 51 (21.43%) Microsoft
4 46 (19.33%) Problem-Solving
5 36 (15.13%) Service Delivery
5 36 (15.13%) ITIL
6 29 (12.18%) Azure
7 27 (11.34%) Coaching
7 27 (11.34%) Project Management
7 27 (11.34%) Customer Service
8 26 (10.92%) Analytical Skills
9 25 (10.50%) ITSM
10 23 (9.66%) Service Management
10 23 (9.66%) Project Delivery
11 22 (9.24%) Process Improvement
12 21 (8.82%) Microsoft 365
12 21 (8.82%) JIRA
13 20 (8.40%) Windows
13 20 (8.40%) Risk Management
14 19 (7.98%) SQL
14 19 (7.98%) Collaborative Working
15 18 (7.56%) Law
15 18 (7.56%) Incident Management
16 17 (7.14%) Active Directory
17 16 (6.72%) SLA
18 15 (6.30%) Mentoring
19 14 (5.88%) Degree
19 14 (5.88%) CA
19 14 (5.88%) ACCA
19 14 (5.88%) ERP

Support Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (3.36%) Microsoft Exchange
2 7 (2.94%) SharePoint
3 1 (0.42%) Oracle Workflow
Applications
1 11 (4.62%) Microsoft Office
2 8 (3.36%) Microsoft Excel
3 3 (1.26%) MS Visio
4 2 (0.84%) Microsoft PowerPoint
Business Applications
1 5 (2.10%) Fidessa
2 2 (0.84%) Aladdin
2 2 (0.84%) thinkFolio
3 1 (0.42%) Oracle Applications
3 1 (0.42%) Oracle Assets
3 1 (0.42%) Oracle EBS
3 1 (0.42%) Oracle EBS R12
3 1 (0.42%) Oracle E-Business Tax
3 1 (0.42%) Oracle General Ledger
3 1 (0.42%) Oracle Internet Expenses
3 1 (0.42%) Oracle iProcurement
3 1 (0.42%) Oracle Payables
3 1 (0.42%) Oracle Receivables
Cloud Services
1 29 (12.18%) Azure
2 21 (8.82%) Microsoft 365
3 14 (5.88%) Power Platform
4 6 (2.52%) PowerApps
5 5 (2.10%) Entra ID
5 5 (2.10%) SaaS
6 1 (0.42%) AWS
6 1 (0.42%) Azure Synapse Analytics
Communications & Networking
1 14 (5.88%) Firewall
2 6 (2.52%) DHCP
2 6 (2.52%) DNS
3 5 (2.10%) FIX Connectivity
3 5 (2.10%) SSL
3 5 (2.10%) TCP/IP
4 3 (1.26%) LAN
4 3 (1.26%) WAN
5 2 (0.84%) Internet
5 2 (0.84%) VPN
Database & Business Intelligence
1 10 (4.20%) SQL Server
2 8 (3.36%) Power BI
3 2 (0.84%) Relational Database
Development Applications
1 21 (8.82%) JIRA
2 3 (1.26%) Eclipse
2 3 (1.26%) GCC
3 1 (0.42%) Toad
General
1 69 (28.99%) Finance
2 58 (24.37%) Social Skills
3 26 (10.92%) Analytical Skills
4 18 (7.56%) Law
5 9 (3.78%) Banking
5 9 (3.78%) Legal
5 9 (3.78%) Public Sector
6 8 (3.36%) Retail
7 5 (2.10%) Front Office
7 5 (2.10%) Organisational Skills
8 4 (1.68%) Electronics
8 4 (1.68%) Telecoms
9 3 (1.26%) Financial Institution
10 2 (0.84%) Automotive
10 2 (0.84%) Back Office
10 2 (0.84%) French Language
10 2 (0.84%) Local Government
10 2 (0.84%) Manufacturing
10 2 (0.84%) Marketing
10 2 (0.84%) Presentation Skills
Libraries, Frameworks & Software Standards
1 5 (2.10%) FIX Protocol
Miscellaneous
1 6 (2.52%) Onboarding
1 6 (2.52%) Self-Motivation
2 5 (2.10%) Eurex
2 5 (2.10%) Hedge funds
3 4 (1.68%) CCTV
3 4 (1.68%) IPTV
3 4 (1.68%) Mobile App
4 3 (1.26%) Derivative
4 3 (1.26%) Management Information System
5 2 (0.84%) Analytical Mindset
5 2 (0.84%) iPhone
5 2 (0.84%) NHS
6 1 (0.42%) Client/Server
6 1 (0.42%) Foreign Exchange (FX)
6 1 (0.42%) IoT
6 1 (0.42%) Legacy Systems
6 1 (0.42%) PMI
6 1 (0.42%) Virtual Team
Operating Systems
1 20 (8.40%) Windows
2 7 (2.94%) Linux
3 5 (2.10%) CentOS
3 5 (2.10%) Unix
4 3 (1.26%) Windows Server
5 2 (0.84%) Mac OS
6 1 (0.42%) Windows 10
Processes & Methodologies
1 46 (19.33%) Problem-Solving
2 36 (15.13%) ITIL
2 36 (15.13%) Service Delivery
3 27 (11.34%) Coaching
3 27 (11.34%) Customer Service
3 27 (11.34%) Project Management
4 25 (10.50%) ITSM
5 23 (9.66%) Project Delivery
5 23 (9.66%) Service Management
6 22 (9.24%) Process Improvement
7 20 (8.40%) Risk Management
8 19 (7.98%) Collaborative Working
9 18 (7.56%) Incident Management
10 15 (6.30%) Mentoring
11 14 (5.88%) ERP
12 13 (5.46%) Data Analysis
12 13 (5.46%) IT Strategy
12 13 (5.46%) Proactive Monitoring
13 12 (5.04%) Decision-Making
13 12 (5.04%) Quality Management
Programming Languages
1 19 (7.98%) SQL
2 7 (2.94%) Python
3 6 (2.52%) Bash
3 6 (2.52%) PowerShell
4 5 (2.10%) JavaScript
4 5 (2.10%) Perl
4 5 (2.10%) Ruby
5 4 (1.68%) T-SQL
6 2 (0.84%) C#
Qualifications
1 14 (5.88%) ACCA
1 14 (5.88%) Degree
2 4 (1.68%) MCP
2 4 (1.68%) MCSE
2 4 (1.68%) Microsoft Certification
3 3 (1.26%) Computer Science Degree
3 3 (1.26%) ITIL Certification
4 1 (0.42%) Azure Certification
4 1 (0.42%) DV Cleared
4 1 (0.42%) PMI Certification
4 1 (0.42%) Security Cleared
Quality Assurance & Compliance
1 16 (6.72%) SLA
2 12 (5.04%) IFRS
2 12 (5.04%) IFRS 17
2 12 (5.04%) Solvency II
3 5 (2.10%) GDPR
4 3 (1.26%) Data Quality
4 3 (1.26%) ISO 9001
4 3 (1.26%) QA
4 3 (1.26%) SOC 1
5 2 (0.84%) Cyber Essentials
5 2 (0.84%) ISO/IEC 27001
System Software
1 17 (7.14%) Active Directory
2 1 (0.42%) Virtual Desktop
2 1 (0.42%) Virtual Machines
Systems Management
1 13 (5.46%) Microsoft Intune
2 2 (0.84%) Progress Chef
3 1 (0.42%) SCCM
Vendors
1 51 (21.43%) Microsoft
2 14 (5.88%) CA
3 6 (2.52%) Oracle
4 5 (2.10%) Bloomberg
4 5 (2.10%) CQG
4 5 (2.10%) Freshdesk
4 5 (2.10%) ION Trading
4 5 (2.10%) Patsystems
4 5 (2.10%) Red Hat
4 5 (2.10%) Reuters
4 5 (2.10%) Trayport
5 3 (1.26%) Ciena
5 3 (1.26%) Guidewire
6 2 (0.84%) Apple
6 2 (0.84%) Atlassian
6 2 (0.84%) Charles River
6 2 (0.84%) Concur
6 2 (0.84%) SAP
7 1 (0.42%) Fortinet
7 1 (0.42%) iManage