Period
to 19 November 2017

The median contractor rate for a Service Desk Analyst was £150 per day in advertised job vacancies in London during the 6 months to 19 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > London
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 396 354 313
Rank change year-on-year -42 -41 -43
Contract jobs requiring a Service Desk Analyst 243 269 318
As % of all contract IT jobs advertised in London 0.53% 0.60% 0.68%
As % of the Job Titles category 0.55% 0.63% 0.71%
Number of daily rates quoted 153 158 157
London median daily rate £150 £140 £150
Median daily rate % change year-on-year +7.14% -6.67% -11.76%
10th Percentile £106 £100 £107
90th Percentile £225 £229 £209
England median daily rate £136 £130 £130
% change year-on-year +4.92% - -13.33%
Number of hourly rates quoted 35 47 70
London median hourly rate £17.00 £14.45 £13.17
Median hourly rate % change year-on-year +17.65% +9.72% -6.20%
10th Percentile £12.00 £10.59 £11.23
90th Percentile £22.00 £20.60 £22.00
England median hourly rate £13.01 £13.00 £14.00
% change year-on-year +0.06% -7.14% +3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 43845 42658 44659
% of contract IT jobs with a recognized job title 94.85% 95.00% 94.97%
Number of daily rates quoted 31743 30364 31460
London median daily rate £493 £460 £450
Median daily rate % change year-on-year +7.07% +2.22% +5.88%
10th Percentile £300 £288 £268
90th Percentile £663 £638 £638
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 544 553 695
London median hourly rate £20.00 £19.62 £19.00
Median hourly rate % change year-on-year +1.96% +3.24% +8.57%
10th Percentile £12.15 £11.50 £11.25
90th Percentile £47.83 £50.00 £47.83
England median hourly rate £18.63 £18.50 £18.00
% change year-on-year +0.68% +2.78% +9.09%

Service Desk Analyst
Job Vacancy Trend in London

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in London.

Contractor daily rate trend for Service Desk Analyst in London

Service Desk Analyst
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Desk Analyst in London over the 6 months to 19 November 2017.

Contractor daily rate histogram for Service Desk Analyst in London

Service Desk Analyst
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in London.

Contractor hourly rate trend for Service Desk Analyst in London

Service Desk Analyst
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Service Desk Analyst in London over the 6 months to 19 November 2017.

Contractor hourly rate histogram for Service Desk Analyst in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -6 39 £169 -0.74% 1
South London -28 17 £488 +336.24% 2
West London -26 13 £113 -18.97% 2
East London -10 10 £150 +42.86%
North London -7 4 £155 -3.13%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 19 November 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Service Desk Analyst in the job title.

1 157 (64.61%) Windows
2 154 (63.37%) Active Directory
3 122 (50.21%) ITIL
4 93 (38.27%) Windows 7
5 81 (33.33%) Microsoft
6 77 (31.69%) Microsoft Office
7 65 (26.75%) Service Management
8 55 (22.63%) SLA
9 47 (19.34%) Office 365
10 44 (18.11%) Citrix
11 39 (16.05%) Blackberry
11 39 (16.05%) Windows 10
12 32 (13.17%) Legal
13 31 (12.76%) Change Management
13 31 (12.76%) ITIL Certification
14 30 (12.35%) Finance
15 28 (11.52%) Banking
16 27 (11.11%) MS Exchange
17 26 (10.70%) Apple
18 25 (10.29%) International Banking
19 24 (9.88%) ISO 9001
19 24 (9.88%) VPN
20 23 (9.47%) Configuration Management
20 23 (9.47%) ISO/IEC 20000
21 22 (9.05%) iPhone
22 21 (8.64%) Law
23 20 (8.23%) Retail
23 20 (8.23%) WAN
24 19 (7.82%) ServiceNow
24 19 (7.82%) NHS

Service Desk Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (11.11%) MS Exchange
2 6 (2.47%) SharePoint
3 5 (2.06%) Blackberry Enterprise Server
3 5 (2.06%) Exchange Server 2007
3 5 (2.06%) Skype for Business
4 4 (1.65%) Exchange Server 2010
4 4 (1.65%) IBM Notes
5 2 (0.82%) CMS
5 2 (0.82%) Exchange Server 2013
5 2 (0.82%) Moodle
5 2 (0.82%) SharePoint 2013
6 1 (0.41%) GroupWise
Applications
1 77 (31.69%) Microsoft Office
2 5 (2.06%) Microsoft Excel
3 2 (0.82%) Microsoft PowerPoint
Business Applications
1 1 (0.41%) SystmOne
Cloud Services
1 47 (19.34%) Office 365
2 5 (2.06%) Microsoft Azure
3 4 (1.65%) Azure Active Directory
3 4 (1.65%) SaaS
4 3 (1.23%) Adobe Creative Cloud
5 2 (0.82%) OneDrive
Communications & Networking
1 24 (9.88%) VPN
2 20 (8.23%) WAN
3 17 (7.00%) LAN
4 16 (6.58%) DHCP
4 16 (6.58%) DNS
5 12 (4.94%) TCP/IP
6 9 (3.70%) Remote Desktop
7 8 (3.29%) Skype
8 6 (2.47%) Internet
8 6 (2.47%) VoIP
9 5 (2.06%) 3G
9 5 (2.06%) Intranet
10 4 (1.65%) Wi-Fi
11 2 (0.82%) FTP
11 2 (0.82%) SMS
12 1 (0.41%) 4G
12 1 (0.41%) ADSL
12 1 (0.41%) Cisco IOS
12 1 (0.41%) Ethernet
12 1 (0.41%) Wireless
Database & Business Intelligence
1 1 (0.41%) EDRMS
1 1 (0.41%) MySQL
Development Applications
1 2 (0.82%) JIRA
2 1 (0.41%) MSBuild
General
1 32 (13.17%) Legal
2 30 (12.35%) Finance
3 28 (11.52%) Banking
4 25 (10.29%) International Banking
5 21 (8.64%) Law
6 20 (8.23%) Retail
7 8 (3.29%) Italian Language
8 5 (2.06%) Advertising
9 3 (1.23%) Back Office
10 1 (0.41%) French Language
10 1 (0.41%) German Language
10 1 (0.41%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.41%) Elastic Stack
1 1 (0.41%) Software Packaging
Miscellaneous
1 39 (16.05%) Blackberry
2 22 (9.05%) iPhone
3 19 (7.82%) NHS
4 9 (3.70%) Smartphone
5 7 (2.88%) iPad
6 5 (2.06%) Management Information System
7 4 (1.65%) BYOD
7 4 (1.65%) Enterprise Software
7 4 (1.65%) User Experience
8 3 (1.23%) PDA
9 2 (0.82%) Handset
9 2 (0.82%) Video Conferencing
9 2 (0.82%) Video\Live Streaming
10 1 (0.41%) Driving Licence
10 1 (0.41%) EPoS
10 1 (0.41%) Fat Client
10 1 (0.41%) Hedge funds
10 1 (0.41%) Mobile Computing
10 1 (0.41%) Thin Client
10 1 (0.41%) VLE
Operating Systems
1 157 (64.61%) Windows
2 93 (38.27%) Windows 7
3 39 (16.05%) Windows 10
4 18 (7.41%) Windows XP
5 17 (7.00%) Mac OS X
6 16 (6.58%) Windows 8
7 11 (4.53%) Apple iOS
7 11 (4.53%) Windows Server
8 9 (3.70%) Android
8 9 (3.70%) Windows 2000
9 6 (2.47%) Windows Mobile
9 6 (2.47%) Windows Server 2008
10 5 (2.06%) Linux
10 5 (2.06%) Mac OS
11 3 (1.23%) Windows Server 2003
11 3 (1.23%) Windows Server 2012
12 1 (0.41%) BlackBerry OS
12 1 (0.41%) Windows Phone
12 1 (0.41%) Windows Vista
Processes & Methodologies
1 122 (50.21%) ITIL
2 65 (26.75%) Service Management
3 31 (12.76%) Change Management
4 23 (9.47%) Configuration Management
5 18 (7.41%) ITSM
6 12 (4.94%) ITIL V3
6 12 (4.94%) Problem Management
7 11 (4.53%) Document Management
8 10 (4.12%) E-Commerce
9 9 (3.70%) Root Cause Analysis
9 9 (3.70%) Service Delivery
9 9 (3.70%) Ticket Management
10 8 (3.29%) Incident Management
10 8 (3.29%) Mobile Device Management
11 6 (2.47%) Process Improvement
12 5 (2.06%) Trend Analysis
13 4 (1.65%) Information Security
13 4 (1.65%) Performance Management
14 3 (1.23%) Project Management
14 3 (1.23%) Workflow
Programming Languages
1 2 (0.82%) Perl
2 1 (0.41%) Bash Shell
2 1 (0.41%) C
2 1 (0.41%) PowerShell
2 1 (0.41%) SQL
Qualifications
1 31 (12.76%) ITIL Certification
2 8 (3.29%) Microsoft Certification
3 4 (1.65%) Degree
3 4 (1.65%) Security Cleared
4 3 (1.23%) CCENT
4 3 (1.23%) MCDST
4 3 (1.23%) MCITP
5 2 (0.82%) DV Cleared
5 2 (0.82%) ITIL Foundation Certificate
5 2 (0.82%) MCP
6 1 (0.41%) CTC Cleared
6 1 (0.41%) DBS Check
Quality Assurance & Compliance
1 55 (22.63%) SLA
2 24 (9.88%) ISO 9001
3 23 (9.47%) ISO/IEC 20000
4 5 (2.06%) PMO
5 3 (1.23%) QA
System Software
1 154 (63.37%) Active Directory
2 6 (2.47%) VMware Infrastructure
3 5 (2.06%) XenApp
4 4 (1.65%) vSphere
5 3 (1.23%) Virtual Desktop
5 3 (1.23%) Virtual Machines
6 2 (0.82%) Terminal Services
7 1 (0.41%) Samba
Systems Management
1 11 (4.53%) SCCM
2 3 (1.23%) AirWatch
2 3 (1.23%) Microsoft Intune
3 1 (0.41%) MAILsweeper
3 1 (0.41%) SCOM
3 1 (0.41%) ZABBIX
Vendors
1 81 (33.33%) Microsoft
2 44 (18.11%) Citrix
3 26 (10.70%) Apple
4 19 (7.82%) ServiceNow
5 17 (7.00%) Cisco
5 17 (7.00%) LANDesk
6 10 (4.12%) VMware
7 9 (3.70%) Altiris
8 8 (3.29%) iManage
9 6 (2.47%) HP
10 5 (2.06%) Adobe
10 5 (2.06%) Avaya
11 4 (1.65%) Bloomberg
11 4 (1.65%) Lotus
11 4 (1.65%) MobileIron
12 3 (1.23%) F5
12 3 (1.23%) Mitel
12 3 (1.23%) Remedy
12 3 (1.23%) Reuters
13 2 (0.82%) Dell