The median contractor rate for a Service Desk Analyst was £137 per day in advertised job vacancies in London during the 3 months to 26 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England / London
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 333 295 311
Rank change year-on-year -38 +16  
Contract jobs requiring a Service Desk Analyst 92 124 132
As % of all contract IT jobs advertised in London 0.44% 0.58% 0.57%
As % of the Job Titles category 0.47% 0.61% 0.60%
Number of daily rates quoted 62 62 61
Median daily rate £137 £137 £160
Median daily rate % change year-on-year +0.18% -14.68%  
90% offered a daily rate of more than £100 £110 £108
10% offered a daily rate of more than £215 £218 £214
UK excluding London median daily rate £115 £125 £125
% change year-on-year -8.00% -  
Number of hourly rates quoted 18 30 38
Median hourly rate £16.00 £14.70 £13.94
Median hourly rate % change year-on-year +8.84% +5.48%  
90% offered a hourly rate of more than £14.00 £11.50 £9.90
10% offered a hourly rate of more than £23.50 £20.00 £20.00
UK excluding London median hourly rate £13.00 £14.00 £13.00
% change year-on-year -7.14% +7.69%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
London
Contract job vacancies with a job title containing a recognized job role 19705 20363 22100
As % of all contract IT job vacancies advertised in London 94.93% 95.26% 94.68%
Number of daily rates quoted 14056 14779 15421
Median daily rate £500 £463 £440
Median daily rate % change year-on-year +8.10% +5.11%  
90% offered a daily rate of more than £315 £295 £275
10% offered a daily rate of more than £650 £625 £600
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 245 225 369
Median hourly rate £19.82 £17.89 £19.72
Median hourly rate % change year-on-year +10.81% -9.28%  
90% offered a hourly rate of more than £12.50 £12.00 £11.00
10% offered a hourly rate of more than £47.76 £42.60 £52.17
UK excluding London median hourly rate £17.50 £17.45 £16.00
% change year-on-year +0.28% +9.06%  

Service Desk Analyst
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in London.

Contractor daily rate trend for Service Desk Analyst in London

Service Desk Analyst
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Desk Analyst in London over the 3 months to 26 June 2017.

Contractor daily rate histogram for Service Desk Analyst in London

Service Desk Analyst
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in London.

Contractor hourly rate trend for Service Desk Analyst in London

Service Desk Analyst
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Service Desk Analyst in London over the 3 months to 26 June 2017.

Contractor hourly rate histogram for Service Desk Analyst in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -1 18 £112 -33.62% 4
Surbiton - 3 - -
Westminster +5 1 £220 -
Greenwich - 1 £150 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 26 June 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Service Desk Analyst in the job title.

1 131 (64.85%) Active Directory
2 124 (61.39%) Windows
3 94 (46.53%) Microsoft Office
4 83 (41.09%) ITIL
5 80 (39.60%) Microsoft
6 78 (38.61%) Windows 7
7 36 (17.82%) SLA
8 35 (17.33%) Service Management
9 33 (16.34%) Blackberry
10 30 (14.85%) ITSM
11 27 (13.37%) Windows XP
12 26 (12.87%) Windows 10
13 25 (12.38%) Mac OS X
13 25 (12.38%) Finance
14 24 (11.88%) ITIL Certification
14 24 (11.88%) TCP/IP
14 24 (11.88%) Office 365
15 23 (11.39%) VPN
15 23 (11.39%) MS Exchange
16 22 (10.89%) Cisco
16 22 (10.89%) LANDesk
17 20 (9.90%) Windows Server
18 19 (9.41%) Apple
18 19 (9.41%) Legal
19 18 (8.91%) Citrix
20 17 (8.42%) DHCP
20 17 (8.42%) DNS
20 17 (8.42%) Incident Management
20 17 (8.42%) Problem Management
21 16 (7.92%) Android

Service Desk Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (11.39%) MS Exchange
2 16 (7.92%) Blackberry Enterprise Server
3 14 (6.93%) SharePoint
4 10 (4.95%) Exchange Server 2010
5 9 (4.46%) IBM Notes
6 8 (3.96%) Exchange Server 2003
7 6 (2.97%) SharePoint 2013
8 5 (2.48%) Skype for Business
9 1 (0.50%) CMS
9 1 (0.50%) Confluence
9 1 (0.50%) Exchange Server 2007
9 1 (0.50%) Exchange Server 2013
9 1 (0.50%) Moodle
Applications
1 94 (46.53%) Microsoft Office
2 14 (6.93%) Microsoft Excel
3 8 (3.96%) Microsoft PowerPoint
4 2 (0.99%) MS Visio
Business Applications
1 7 (3.47%) Remedy ITSM
2 2 (0.99%) Dynamics AX
2 2 (0.99%) Dynamics CRM
3 1 (0.50%) SystmOne
Cloud Services
1 24 (11.88%) Office 365
2 8 (3.96%) Microsoft Azure
3 7 (3.47%) Azure Active Directory
4 3 (1.49%) SaaS
5 2 (0.99%) G Suite
5 2 (0.99%) OneDrive
Communications & Networking
1 24 (11.88%) TCP/IP
2 23 (11.39%) VPN
3 17 (8.42%) DHCP
3 17 (8.42%) DNS
4 14 (6.93%) Remote Desktop
5 10 (4.95%) LAN
5 10 (4.95%) WAN
6 8 (3.96%) Wireless
7 4 (1.98%) Skype
8 3 (1.49%) Wi-Fi
9 2 (0.99%) Firewall
9 2 (0.99%) Intranet
9 2 (0.99%) Unified Communications
10 1 (0.50%) Internet
10 1 (0.50%) PBX
10 1 (0.50%) VoIP
Development Applications
1 3 (1.49%) JIRA
2 1 (0.50%) Team Foundation Server
2 1 (0.50%) Visual Studio
General
1 25 (12.38%) Finance
2 19 (9.41%) Legal
3 16 (7.92%) Law
4 7 (3.47%) Japanese Language
5 6 (2.97%) French Language
5 6 (2.97%) Italian Language
6 5 (2.48%) Banking
6 5 (2.48%) Retail
7 3 (1.49%) Local Government
7 3 (1.49%) Telecoms
8 2 (0.99%) Advertising
8 2 (0.99%) German Language
8 2 (0.99%) Marketing
8 2 (0.99%) Publishing
Libraries, Frameworks & Software Standards
1 1 (0.50%) Middleware
Miscellaneous
1 33 (16.34%) Blackberry
2 11 (5.45%) Smartphone
3 9 (4.46%) NHS
4 7 (3.47%) iPhone
5 6 (2.97%) Video Conferencing
6 5 (2.48%) Analytical Skills
6 5 (2.48%) iPad
6 5 (2.48%) Management Information System
7 4 (1.98%) Enterprise Software
8 3 (1.49%) Fat Client
8 3 (1.49%) PDA
8 3 (1.49%) Thin Client
9 2 (0.99%) Driving Licence
9 2 (0.99%) Mobile Computing
9 2 (0.99%) Virtual Team
10 1 (0.50%) BYOD
10 1 (0.50%) Client/Server
10 1 (0.50%) VLE
Operating Systems
1 124 (61.39%) Windows
2 78 (38.61%) Windows 7
3 27 (13.37%) Windows XP
4 26 (12.87%) Windows 10
5 25 (12.38%) Mac OS X
6 20 (9.90%) Windows Server
7 16 (7.92%) Android
8 15 (7.43%) Windows 8
9 8 (3.96%) Mac OS
10 7 (3.47%) Apple iOS
10 7 (3.47%) Windows Server 2003
11 5 (2.48%) Windows 2000
12 3 (1.49%) Windows Server 2008
13 1 (0.50%) Unix
13 1 (0.50%) Windows Server 2012
Processes & Methodologies
1 83 (41.09%) ITIL
2 35 (17.33%) Service Management
3 30 (14.85%) ITSM
4 17 (8.42%) Incident Management
4 17 (8.42%) Problem Management
5 16 (7.92%) Root Cause Analysis
6 9 (4.46%) Information Security
7 8 (3.96%) Asset Management
7 8 (3.96%) ERP
7 8 (3.96%) ITIL V3
7 8 (3.96%) Service Delivery
8 7 (3.47%) Change Management
8 7 (3.47%) Mobile Device Management
9 6 (2.97%) CRM
10 5 (2.48%) Document Management
10 5 (2.48%) Process Improvement
11 4 (1.98%) Stakeholder Management
12 3 (1.49%) Business Intelligence
12 3 (1.49%) Release Management
13 2 (0.99%) Stakeholder Engagement
Programming Languages
1 1 (0.50%) C
1 1 (0.50%) C#
1 1 (0.50%) JavaScript
1 1 (0.50%) PowerShell
Qualifications
1 24 (11.88%) ITIL Certification
2 9 (4.46%) Security Cleared
3 5 (2.48%) Microsoft Certification
4 4 (1.98%) SC Cleared
5 3 (1.49%) DV Cleared
5 3 (1.49%) ITIL Foundation Certificate
6 2 (0.99%) CTC Cleared
6 2 (0.99%) MCP
6 2 (0.99%) MOS
7 1 (0.50%) A+ Certification
7 1 (0.50%) BPSS Clearance
7 1 (0.50%) DBS Check
7 1 (0.50%) Degree
7 1 (0.50%) Network+ Certification
7 1 (0.50%) Postgraduate
Quality Assurance & Compliance
1 36 (17.82%) SLA
2 1 (0.50%) Disclosure Scotland
2 1 (0.50%) ISO 9001
System Software
1 131 (64.85%) Active Directory
2 11 (5.45%) vSphere
3 9 (4.46%) VMware Infrastructure
4 8 (3.96%) Virtual Desktop
5 2 (0.99%) Terminal Services
6 1 (0.50%) XenDesktop
Systems Management
1 15 (7.43%) SCCM
2 7 (3.47%) Microsoft Intune
3 3 (1.49%) AirWatch
4 2 (0.99%) Symantec Endpoint Protection
Vendors
1 80 (39.60%) Microsoft
2 22 (10.89%) Cisco
2 22 (10.89%) LANDesk
3 19 (9.41%) Apple
4 18 (8.91%) Citrix
5 16 (7.92%) ServiceNow
6 12 (5.94%) VMware
7 11 (5.45%) Remedy
8 9 (4.46%) Lotus
9 7 (3.47%) HP
10 6 (2.97%) Altiris
10 6 (2.97%) Avaya
10 6 (2.97%) Intel
11 5 (2.48%) iManage
11 5 (2.48%) MobileIron
12 4 (1.98%) Google
13 3 (1.49%) BMC
13 3 (1.49%) SAP
14 2 (0.99%) Salesforce.com
14 2 (0.99%) Symantec
East London
IQ Public Sector
Rate: £140 - £160 per day
Posted: 5 days ago