The median contractor rate for a Service Desk Analyst was £160 per day in advertised job vacancies in London during the 3 months to 25 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / London
Rank 294 318 257
Rank change year-on-year +24 -61  
Contract jobs requiring a Service Desk Analyst 112 122 166
As % of all contract IT jobs advertised in London 0.58% 0.55% 0.79%
As % of the Job Titles category 0.61% 0.58% 0.83%
Number of daily rates quoted 72 59 88
Median daily rate £160 £168 £164
Median daily rate % change year-on-year -4.76% +2.59%  
90% offered a daily rate of more than £112 £110 £110
10% offered a daily rate of more than £214 £228 £217
UK excluding London median daily rate £130 £130 £125
% change year-on-year - +4.00%  
Number of hourly rates quoted 16 46 54
Median hourly rate £17.02 £13.34 £15.00
Median hourly rate % change year-on-year +27.59% -11.10%  
90% offered a hourly rate of more than £13.70 £11.50 £10.65
10% offered a hourly rate of more than £21.00 £15.50 £23.50
UK excluding London median hourly rate £12.50 £13.50 £12.50
% change year-on-year -7.40% +8.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
London
Contract job vacancies with a job title containing a recognized job role 18466 21022 19969
As % of all contract IT job vacancies advertised in London 94.85% 95.00% 94.87%
Number of daily rates quoted 13132 15064 13780
Median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.55% -  
90% offered a daily rate of more than £301 £300 £275
10% offered a daily rate of more than £650 £625 £600
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 242 284 366
Median hourly rate £23.00 £17.00 £19.14
Median hourly rate % change year-on-year +35.29% -11.15%  
90% offered a hourly rate of more than £13.70 £11.50 £12.75
10% offered a hourly rate of more than £55.00 £43.55 £55.00
UK excluding London median hourly rate £17.50 £20.00 £17.22
% change year-on-year -12.50% +16.14%  

Service Desk Analyst
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in London.

Contractor daily rate trend for Service Desk Analyst in London

Service Desk Analyst
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Desk Analyst in London over the 3 months to 25 March 2017.

Contractor daily rate histogram for Service Desk Analyst in London

Service Desk Analyst
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst in London.

Contractor hourly rate trend for Service Desk Analyst in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +9 17 £168 - 3
Ilford - 2 - -
Kingston Upon Thames - 2 £123 -
West End of London +2 1 - - 1
Wimbledon -3 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 25 March 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Service Desk Analyst in the job title.

1 134 (59.56%) Windows
2 123 (54.67%) Active Directory
3 102 (45.33%) MS Office
4 91 (40.44%) Windows 7
5 88 (39.11%) Microsoft
6 87 (38.67%) ITIL
7 64 (28.44%) MS Excel
8 42 (18.67%) Blackberry
9 37 (16.44%) Legal
10 36 (16.00%) Law
10 36 (16.00%) SLA
11 29 (12.89%) Blackberry Enterprise Server
11 29 (12.89%) Windows XP
11 29 (12.89%) Service Management
12 28 (12.44%) ITIL Certification
13 26 (11.56%) MS Exchange
14 25 (11.11%) Finance
15 24 (10.67%) Cisco
15 24 (10.67%) Windows 10
15 24 (10.67%) LANDesk
16 23 (10.22%) TCP/IP
17 22 (9.78%) Citrix
18 20 (8.89%) Office 365
18 20 (8.89%) ITSM
19 19 (8.44%) Windows 8
19 19 (8.44%) Problem Management
20 18 (8.00%) Windows Server
21 17 (7.56%) Android
21 17 (7.56%) VMware
22 16 (7.11%) SCCM

Service Desk Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (12.89%) Blackberry Enterprise Server
2 26 (11.56%) MS Exchange
3 11 (4.89%) Exchange Server 2010
4 10 (4.44%) SharePoint
5 9 (4.00%) IBM Notes
6 8 (3.56%) Exchange Server 2003
7 4 (1.78%) SharePoint 2013
7 4 (1.78%) Skype for Business
8 3 (1.33%) Exchange Server 2007
9 1 (0.44%) Exchange Server 2013
9 1 (0.44%) SharePoint 2010
Applications
1 102 (45.33%) MS Office
2 64 (28.44%) MS Excel
3 7 (3.11%) MS PowerPoint
4 2 (0.89%) MS Visio
Business Applications
1 5 (2.22%) Remedy ITSM
2 2 (0.89%) Dynamics AX
3 1 (0.44%) Dynamics NAV
Cloud Services
1 20 (8.89%) Office 365
2 3 (1.33%) Microsoft Azure
2 3 (1.33%) SaaS
3 2 (0.89%) Azure Active Directory
3 2 (0.89%) OneDrive
Communications & Networking
1 23 (10.22%) TCP/IP
2 12 (5.33%) DNS
3 11 (4.89%) DHCP
3 11 (4.89%) Remote Desktop
3 11 (4.89%) Wireless
4 10 (4.44%) VPN
5 8 (3.56%) LAN
5 8 (3.56%) WAN
6 5 (2.22%) Intranet
7 4 (1.78%) Internet
7 4 (1.78%) VoIP
8 2 (0.89%) Firewall
8 2 (0.89%) Skype
9 1 (0.44%) Cisco IOS
9 1 (0.44%) IP Telephony
9 1 (0.44%) PBX
9 1 (0.44%) Wi-Fi
General
1 37 (16.44%) Legal
2 36 (16.00%) Law
3 25 (11.11%) Finance
4 6 (2.67%) French Language
4 6 (2.67%) Japanese Language
5 5 (2.22%) Banking
6 3 (1.33%) Local Government
6 3 (1.33%) Retail
6 3 (1.33%) Telecoms
7 2 (0.89%) Advertising
7 2 (0.89%) German Language
7 2 (0.89%) Marketing
7 2 (0.89%) Publishing
8 1 (0.44%) Back Office
8 1 (0.44%) Financial Institution
8 1 (0.44%) Games
8 1 (0.44%) Multimedia
Miscellaneous
1 42 (18.67%) Blackberry
2 12 (5.33%) iPad
2 12 (5.33%) NHS
3 9 (4.00%) Analytical Skills
4 7 (3.11%) iPhone
5 5 (2.22%) Enterprise Software
5 5 (2.22%) Fat Client
5 5 (2.22%) Thin Client
6 4 (1.78%) EPoS
7 3 (1.33%) Smartphone
7 3 (1.33%) Video Conferencing
8 2 (0.89%) Client/Server
8 2 (0.89%) Data Structures
8 2 (0.89%) Driving Licence
8 2 (0.89%) Management Information System
8 2 (0.89%) SWIFT
8 2 (0.89%) Virtual Team
9 1 (0.44%) Fixed Income
9 1 (0.44%) Handset
9 1 (0.44%) Replication
Operating Systems
1 134 (59.56%) Windows
2 91 (40.44%) Windows 7
3 29 (12.89%) Windows XP
4 24 (10.67%) Windows 10
5 19 (8.44%) Windows 8
6 18 (8.00%) Windows Server
7 17 (7.56%) Android
8 15 (6.67%) Mac OS X
9 7 (3.11%) Windows 2000
10 5 (2.22%) Windows Server 2003
11 4 (1.78%) Windows Server 2008
12 3 (1.33%) Apple iOS
13 2 (0.89%) Windows Vista
14 1 (0.44%) Linux
14 1 (0.44%) Mac OS
14 1 (0.44%) Windows Server 2012
Processes & Methodologies
1 87 (38.67%) ITIL
2 29 (12.89%) Service Management
3 20 (8.89%) ITSM
4 19 (8.44%) Problem Management
5 13 (5.78%) Information Security
5 13 (5.78%) Root Cause Analysis
6 12 (5.33%) Incident Management
6 12 (5.33%) Service Delivery
7 11 (4.89%) CRM
8 8 (3.56%) Asset Management
8 8 (3.56%) Document Management
8 8 (3.56%) ERP
9 6 (2.67%) Change Management
9 6 (2.67%) Stakeholder Management
10 5 (2.22%) ITIL V3
11 3 (1.33%) Business Intelligence
11 3 (1.33%) Migration
11 3 (1.33%) Release Management
12 2 (0.89%) Network Management
12 2 (0.89%) Stakeholder Engagement
Programming Languages
1 1 (0.44%) SQL
Qualifications
1 28 (12.44%) ITIL Certification
2 9 (4.00%) MOS
2 9 (4.00%) Security Cleared
3 6 (2.67%) Degree
4 5 (2.22%) Microsoft Certification
5 3 (1.33%) DV Cleared
5 3 (1.33%) ITIL Foundation Certificate
5 3 (1.33%) MCP
6 2 (0.89%) A+ Certification
6 2 (0.89%) SC Cleared
7 1 (0.44%) MCDST
7 1 (0.44%) MCTS
7 1 (0.44%) Network+ Certification
7 1 (0.44%) Postgraduate
Quality Assurance & Compliance
1 36 (16.00%) SLA
System Software
1 123 (54.67%) Active Directory
2 14 (6.22%) VMware Infrastructure
2 14 (6.22%) vSphere
3 12 (5.33%) Virtual Desktop
4 1 (0.44%) Hyper-V
4 1 (0.44%) Terminal Services
4 1 (0.44%) Virtual Servers
4 1 (0.44%) XenApp
Systems Management
1 16 (7.11%) SCCM
2 4 (1.78%) AirWatch
3 2 (0.89%) Microsoft Intune
4 1 (0.44%) DameWare
4 1 (0.44%) Systems Management Server (SMS)
Vendors
1 88 (39.11%) Microsoft
2 24 (10.67%) Cisco
2 24 (10.67%) LANDesk
3 22 (9.78%) Citrix
4 17 (7.56%) VMware
5 13 (5.78%) iManage
6 12 (5.33%) Apple
6 12 (5.33%) ServiceNow
7 10 (4.44%) HP
8 9 (4.00%) Lotus
8 9 (4.00%) Remedy
9 6 (2.67%) Altiris
9 6 (2.67%) Intel
10 4 (1.78%) BMC
11 3 (1.33%) Avaya
11 3 (1.33%) MobileIron
11 3 (1.33%) Reuters
11 3 (1.33%) SAP
12 2 (0.89%) Bloomberg
12 2 (0.89%) Polycom
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