The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 27 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
England / London
3 months to
27 Mar 2017
Same period 2016 Same period 2015
Rank 367 377 372
Rank change year-on-year +10 -5  
Contract jobs citing Customer Engagement 31 54 43
As % of all contract IT jobs advertised in London 0.16% 0.24% 0.20%
As % of the Processes & Methodologies category 0.19% 0.29% 0.24%
Number of daily rates quoted 20 39 27
Median daily rate £558 £500 £440
Median daily rate % change year-on-year +11.50% +13.63%  
90% offered a daily rate of more than £412 £320 £335
10% offered a daily rate of more than £737 £565 £550
UK excluding London median daily rate £400 £388 £408
% change year-on-year +3.22% -4.90%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - £40.75 £35.00
% change year-on-year - +16.42%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process and methodology skills.

Contract Process & Methodology Skills
London
Contract job vacancies with a requirement for process and methodology skills 16487 18855 17641
As % of all contract IT job vacancies advertised in London 85.16% 85.15% 81.99%
Number of daily rates quoted 11864 13608 12398
Median daily rate £480 £475 £450
Median daily rate % change year-on-year +1.05% +5.55%  
90% offered a daily rate of more than £345 £325 £310
10% offered a daily rate of more than £650 £625 £613
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 168 194 250
Median hourly rate £32.50 £22.50 £20.00
Median hourly rate % change year-on-year +44.44% +12.50%  
90% offered a hourly rate of more than £14.20 £12.50 £11.00
10% offered a hourly rate of more than £55.00 £52.50 £55.00
UK excluding London median hourly rate £36.25 £38.50 £30.20
% change year-on-year -5.84% +27.48%  

Customer Engagement
Job Vacancy Trend in London

The job posting trend of jobs advertised in London citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in London

Customer Engagement
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in London.

Contractor daily rate trend for Customer Engagement in London

Customer Engagement
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Customer Engagement in London over the 3 months to 27 March 2017.

Contractor daily rate histogram for Customer Engagement in London

Customer Engagement
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement in London.

Contractor hourly rate trend for Customer Engagement in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Uxbridge - 5 - -
City of London +3 1 £700 - 2
Croydon - 1 £200 -
Customer Engagement
England

Customer Engagement
Top 30 Co-occurring IT Skills in London

For the 6 months to 27 March 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Customer Engagement.

1 31 (39.24%) Agile Software Development
2 20 (25.32%) Analytics
3 18 (22.78%) Marketing
4 17 (21.52%) Social Media
4 17 (21.52%) Finance
5 14 (17.72%) Service Delivery
5 14 (17.72%) Degree
6 12 (15.19%) Retail
7 11 (13.92%) Java
7 11 (13.92%) Waterfall
8 10 (12.66%) JavaScript
8 10 (12.66%) HTML
8 10 (12.66%) E-Commerce
8 10 (12.66%) Stakeholder Management
9 9 (11.39%) Service Management
9 9 (11.39%) SQL
9 9 (11.39%) CSS
9 9 (11.39%) SOAP
10 8 (10.13%) Oracle
10 8 (10.13%) CRM
10 8 (10.13%) Project Management
10 8 (10.13%) Telecoms
10 8 (10.13%) Migration
10 8 (10.13%) Banking
10 8 (10.13%) REST
10 8 (10.13%) Actionable Insight
11 7 (8.86%) Service Design
11 7 (8.86%) Presales
11 7 (8.86%) DevOps
11 7 (8.86%) Analytical Skills

Customer Engagement
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.80%) Adobe Experience Manager
1 3 (3.80%) JBoss
1 3 (3.80%) Tomcat
1 3 (3.80%) WebSphere
2 2 (2.53%) CMS
2 2 (2.53%) SAS
3 1 (1.27%) CoreMedia CMS
3 1 (1.27%) MS Exchange
3 1 (1.27%) Office Communications Server
3 1 (1.27%) SharePoint
3 1 (1.27%) SharePoint Server
3 1 (1.27%) Skype for Business
Applications
1 3 (3.80%) MS Project
2 2 (2.53%) MS Excel
3 1 (1.27%) InDesign
3 1 (1.27%) MS Office
3 1 (1.27%) MS PowerPoint
3 1 (1.27%) Photoshop
Business Applications
1 3 (3.80%) Sprinklr
2 2 (2.53%) Adobe Campaign
2 2 (2.53%) Eloqua
2 2 (2.53%) Oracle BPM
2 2 (2.53%) Radian6
3 1 (1.27%) Maximo
3 1 (1.27%) SAP Oil and Gas
3 1 (1.27%) Unica
Cloud Services
1 6 (7.59%) IaaS
2 5 (6.33%) SaaS
3 3 (3.80%) Amazon AWS
3 3 (3.80%) Microsoft Azure
4 2 (2.53%) BlueKai
5 1 (1.27%) Azure Active Directory
5 1 (1.27%) Cloud Computing
5 1 (1.27%) Office 365
5 1 (1.27%) OneDrive
5 1 (1.27%) Trello
5 1 (1.27%) Yammer
Communications & Networking
1 3 (3.80%) HTTP
1 3 (3.80%) Internet
2 2 (2.53%) SMS
2 2 (2.53%) TCP/IP
3 1 (1.27%) DNS
3 1 (1.27%) HTTPS
3 1 (1.27%) Remote Desktop
3 1 (1.27%) Skype
3 1 (1.27%) SSL
3 1 (1.27%) Unified Communications
Database & Business Intelligence
1 5 (6.33%) Big Data
2 3 (3.80%) Data Warehouse
3 2 (2.53%) DB2
3 2 (2.53%) MySQL
3 2 (2.53%) RDBMS
3 2 (2.53%) Relational Database
3 2 (2.53%) SAP HANA
3 2 (2.53%) SQL Server
4 1 (1.27%) Amazon DynamoDB
4 1 (1.27%) BusinessObjects
4 1 (1.27%) BusinessObjects XI
4 1 (1.27%) MongoDB
4 1 (1.27%) NoSQL
4 1 (1.27%) Oracle Reports
4 1 (1.27%) Power BI
4 1 (1.27%) PowerCenter
4 1 (1.27%) QlikView
4 1 (1.27%) SAS Enterprise Guide
Development Applications
1 5 (6.33%) Maven
2 3 (3.80%) Eclipse
2 3 (3.80%) Git (software)
2 3 (3.80%) Gradle
2 3 (3.80%) IntelliJ
3 1 (1.27%) Grunt
3 1 (1.27%) webpack
General
1 18 (22.78%) Marketing
2 17 (21.52%) Finance
3 12 (15.19%) Retail
4 8 (10.13%) Banking
4 8 (10.13%) Telecoms
5 3 (3.80%) Billing
6 2 (2.53%) Advertising
6 2 (2.53%) Manufacturing
6 2 (2.53%) Military
6 2 (2.53%) Retail Banking
7 1 (1.27%) Electronics
7 1 (1.27%) Games
7 1 (1.27%) Publishing
Job Titles
1 18 (22.78%) Architect
2 10 (12.66%) Consultant
2 10 (12.66%) Developer
3 7 (8.86%) Project Manager
4 6 (7.59%) Delivery Manager
4 6 (7.59%) Solutions Architect
5 5 (6.33%) Senior Architect
6 4 (5.06%) Cloud Architect
6 4 (5.06%) Enterprise Architect
6 4 (5.06%) Service Architect
7 3 (3.80%) Analyst
7 3 (3.80%) Analytics Manager
7 3 (3.80%) Big Data Architect
7 3 (3.80%) Data Architect
7 3 (3.80%) Data Integration Architect
7 3 (3.80%) Enterprise Data Architect
7 3 (3.80%) Integration Architect
7 3 (3.80%) ITIL Service Architect
7 3 (3.80%) Senior Manager
7 3 (3.80%) Senior Solutions Architect
Libraries, Frameworks & Software Standards
1 10 (12.66%) HTML
2 9 (11.39%) CSS
2 9 (11.39%) SOAP
3 8 (10.13%) REST
4 7 (8.86%) XML
5 6 (7.59%) Hibernate
5 6 (7.59%) Spring
6 5 (6.33%) Middleware
6 5 (6.33%) Web Services
7 4 (5.06%) AngularJS
7 4 (5.06%) Java EE
7 4 (5.06%) JSP
7 4 (5.06%) JSTL
7 4 (5.06%) Servlets
8 3 (3.80%) Apache Felix
8 3 (3.80%) Apache Sling
8 3 (3.80%) jQuery
8 3 (3.80%) JSON
8 3 (3.80%) JSR 170
8 3 (3.80%) Spring MVC
Miscellaneous
1 17 (21.52%) Social Media
2 7 (8.86%) Analytical Skills
3 6 (7.59%) User Experience
4 4 (5.06%) Computer Science
4 4 (5.06%) Mainframe
5 2 (2.53%) Enterprise Software
5 2 (2.53%) iPad
5 2 (2.53%) Management Information System
5 2 (2.53%) Mobile App
6 1 (1.27%) Algorithms
6 1 (1.27%) Virtual Team
Operating Systems
1 2 (2.53%) Android
1 2 (2.53%) Apple iOS
1 2 (2.53%) Windows
2 1 (1.27%) Windows 7
2 1 (1.27%) Windows 8
2 1 (1.27%) Windows Server
2 1 (1.27%) Windows Server 2008
2 1 (1.27%) Windows Server 2012
Processes & Methodologies
1 31 (39.24%) Agile Software Development
2 20 (25.32%) Analytics
3 14 (17.72%) Service Delivery
4 11 (13.92%) Waterfall
5 10 (12.66%) E-Commerce
5 10 (12.66%) Stakeholder Management
6 9 (11.39%) Service Management
7 8 (10.13%) Actionable Insight
7 8 (10.13%) CRM
7 8 (10.13%) Migration
7 8 (10.13%) Project Management
8 7 (8.86%) DevOps
8 7 (8.86%) Presales
8 7 (8.86%) Scrum
8 7 (8.86%) Service Design
9 6 (7.59%) Content Management
9 6 (7.59%) Continuous Improvement
9 6 (7.59%) Data Integration
9 6 (7.59%) Digital Marketing
10 5 (6.33%) Time Management
Programming Languages
1 11 (13.92%) Java
2 10 (12.66%) JavaScript
3 9 (11.39%) SQL
4 3 (3.80%) C#
5 2 (2.53%) PHP
5 2 (2.53%) Python
6 1 (1.27%) PowerShell
6 1 (1.27%) R
6 1 (1.27%) SAS Macro
6 1 (1.27%) Shell Script
Qualifications
1 14 (17.72%) Degree
2 5 (6.33%) BPSS Clearance
2 5 (6.33%) Security Cleared
3 3 (3.80%) APMP
4 1 (1.27%) AWS Certification
4 1 (1.27%) ITIL Certification
4 1 (1.27%) MCITP
4 1 (1.27%) MCTS
4 1 (1.27%) Microsoft Certification
4 1 (1.27%) SC Cleared
Quality Assurance & Compliance
1 5 (6.33%) QA
2 2 (2.53%) Disclosure Scotland
System Software
1 2 (2.53%) Active Directory
2 1 (1.27%) Microsoft App-V
2 1 (1.27%) Virtual Desktop
Systems Management
1 1 (1.27%) CA Service Virtualization
1 1 (1.27%) SCCM
Vendors
1 8 (10.13%) Oracle
2 7 (8.86%) Adobe
3 4 (5.06%) IBM
3 4 (5.06%) SAP
4 3 (3.80%) Microsoft
5 2 (2.53%) Brandwatch
5 2 (2.53%) NetBase
5 2 (2.53%) Netezza
5 2 (2.53%) Sysomos
6 1 (1.27%) AppDynamics
6 1 (1.27%) Aprimo
6 1 (1.27%) CA
6 1 (1.27%) Informatica
6 1 (1.27%) Interwoven
6 1 (1.27%) Lotus
6 1 (1.27%) MuleSoft
6 1 (1.27%) Orchard
6 1 (1.27%) Pega
6 1 (1.27%) Solace
6 1 (1.27%) Vignette
City of London
Pearson Frank
Rate: £300 - £350 per day
Posted: 6 days ago