Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
England > London
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 534 466 512
Rank change year-on-year -68 +46 +31
Contract jobs citing Customer Engagement 100 144 90
As % of all contract IT jobs advertised in London 0.22% 0.32% 0.19%
As % of the Processes & Methodologies category 0.25% 0.37% 0.23%
Number of daily rates quoted 59 94 63
London median daily rate £425 £545 £428
Median daily rate % change year-on-year -22.02% +27.49% +0.59%
10th Percentile £353 £325 £300
90th Percentile £663 £650 £600
England median daily rate £425 £450 £400
% change year-on-year -5.56% +12.50% -3.90%
Number of hourly rates quoted 0 0 1
London median hourly rate - - £50.00
England median hourly rate £22.92 £10.24 £59.50
% change year-on-year +123.80% -82.79% +395.83%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 40213 38714 39399
As % of all contract IT jobs advertised in London 86.99% 86.21% 83.79%
Number of daily rates quoted 29244 27790 28144
London median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% +2.86%
10th Percentile £313 £305 £288
90th Percentile £670 £644 £638
England median daily rate £450 £425 £422
% change year-on-year +5.88% +0.62% +5.60%
Number of hourly rates quoted 374 399 477
London median hourly rate £22.50 £22.00 £20.00
Median hourly rate % change year-on-year +2.27% +10.00% +11.11%
10th Percentile £13.31 £12.25 £11.25
90th Percentile £52.35 £50.61 £50.00
England median hourly rate £23.75 £24.41 £22.50
% change year-on-year -2.70% +8.49% +18.42%

Customer Engagement
Job Vacancy Trend in London

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in London.

Job vacancy trend for Customer Engagement in London

Customer Engagement
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in London.

Contractor daily rate trend for Customer Engagement in London

Customer Engagement
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Customer Engagement in London over the 6 months to 19 November 2017.

Contractor daily rate histogram for Customer Engagement in London

Customer Engagement
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Engagement in London.

Contractor hourly rate trend for Customer Engagement in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West London -2 16 £400 -27.27% 2
Central London -9 11 £559 +6.38% 1
South London -32 4 £738 - 2
East London - 2 £600 - 1
North London - 1 - -
Customer Engagement
England

For the 6 months to 19 November 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Customer Engagement.

1 25 (25.00%) Agile Software Development
2 19 (19.00%) Service Management
2 19 (19.00%) ITIL
3 18 (18.00%) Windows
3 18 (18.00%) Finance
4 17 (17.00%) Service Delivery
4 17 (17.00%) Project Management
5 16 (16.00%) SQL
6 15 (15.00%) Retail
7 14 (14.00%) Analytics
8 13 (13.00%) User Experience
9 12 (12.00%) Analytical Skills
9 12 (12.00%) Marketing
9 12 (12.00%) Degree
10 11 (11.00%) Scrum
10 11 (11.00%) Microsoft Excel
10 11 (11.00%) Service Design
11 10 (10.00%) Business Intelligence
11 10 (10.00%) QA
12 8 (8.00%) Security Cleared
12 8 (8.00%) PowerShell
12 8 (8.00%) CRM
12 8 (8.00%) Stakeholder Management
12 8 (8.00%) Acceptance Criteria
13 7 (7.00%) User Stories
13 7 (7.00%) Microsoft Certification
13 7 (7.00%) Microsoft
13 7 (7.00%) SCOM
13 7 (7.00%) Operations Research
13 7 (7.00%) MCTS

Customer Engagement
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (6.00%) SAS
2 4 (4.00%) SharePoint
3 2 (2.00%) Apache Pig
3 2 (2.00%) CMS
3 2 (2.00%) Oracle SOA Suite
3 2 (2.00%) WebLogic
4 1 (1.00%) Apache
Applications
1 11 (11.00%) Microsoft Excel
2 6 (6.00%) Spreadsheet
3 3 (3.00%) Microsoft PowerPoint
4 2 (2.00%) InfoPath
4 2 (2.00%) InVision
5 1 (1.00%) Microsoft Office
5 1 (1.00%) SPSS
Business Applications
1 2 (2.00%) Oracle Retail
1 2 (2.00%) SAP S/4HANA
1 2 (2.00%) Social Studio
2 1 (1.00%) Dynamics CRM
2 1 (1.00%) FastStats
2 1 (1.00%) Oracle EBS R12
2 1 (1.00%) SAP APO
Cloud Services
1 6 (6.00%) Google Analytics
2 3 (3.00%) Microsoft Azure
2 3 (3.00%) Office 365
3 2 (2.00%) Adobe Creative Cloud
3 2 (2.00%) Cloud Computing
3 2 (2.00%) IaaS
3 2 (2.00%) PaaS
4 1 (1.00%) Amazon AWS
4 1 (1.00%) SaaS
Communications & Networking
1 5 (5.00%) NAS
1 5 (5.00%) SAN
2 2 (2.00%) DHCP
2 2 (2.00%) DNS
3 1 (1.00%) Broadband
3 1 (1.00%) Internet
3 1 (1.00%) SMS
3 1 (1.00%) Wireless
Database & Business Intelligence
1 7 (7.00%) Big Data
2 6 (6.00%) Power BI
2 6 (6.00%) SAS EBI
3 3 (3.00%) Data Warehouse
3 3 (3.00%) Oracle Database
3 3 (3.00%) PowerCenter
4 2 (2.00%) Oracle BI EE
4 2 (2.00%) Oracle ODI
4 2 (2.00%) SQL Server
5 1 (1.00%) Data Mining
5 1 (1.00%) Hadoop
5 1 (1.00%) NoSQL
5 1 (1.00%) SAP HANA
Development Applications
1 2 (2.00%) Axure RP
1 2 (2.00%) Git (software)
1 2 (2.00%) JIRA
2 1 (1.00%) Jasmine
2 1 (1.00%) Jenkins
2 1 (1.00%) JIRA Agile
2 1 (1.00%) Karma Test Runner
2 1 (1.00%) Team Foundation Server
2 1 (1.00%) VersionOne
General
1 18 (18.00%) Finance
2 15 (15.00%) Retail
3 12 (12.00%) Marketing
4 7 (7.00%) Banking
5 4 (4.00%) Back Office
5 4 (4.00%) Front Office
5 4 (4.00%) Telecoms
6 3 (3.00%) Advertising
6 3 (3.00%) Investment Banking
6 3 (3.00%) Legal
7 2 (2.00%) Manufacturing
8 1 (1.00%) Automotive
8 1 (1.00%) Electronics
8 1 (1.00%) Pharmaceutical
8 1 (1.00%) Publishing
8 1 (1.00%) Retail Banking
Job Titles
1 19 (19.00%) Architect
2 17 (17.00%) Analyst
3 15 (15.00%) Consultant
4 11 (11.00%) Business Analyst
5 10 (10.00%) Project Manager
6 8 (8.00%) Developer
6 8 (8.00%) Service Architect
7 7 (7.00%) ITIL Service Architect
7 7 (7.00%) Senior Consultant
7 7 (7.00%) Senior Technical Consultant
7 7 (7.00%) Technical Consultant
8 6 (6.00%) Agile Business Analyst
8 6 (6.00%) Field Engineer
9 5 (5.00%) Designer
9 5 (5.00%) Infrastructure Consultant
9 5 (5.00%) Senior Infrastructure Consultant
9 5 (5.00%) Technical Infrastructure Consultant
10 4 (4.00%) Product Analyst
10 4 (4.00%) Product Business Analyst
10 4 (4.00%) Solutions Architect
Libraries, Frameworks & Software Standards
1 6 (6.00%) XML
2 5 (5.00%) .NET
3 4 (4.00%) HTML
4 3 (3.00%) AngularJS
4 3 (3.00%) Middleware
4 3 (3.00%) Node.js
4 3 (3.00%) React
5 2 (2.00%) CSS
5 2 (2.00%) HTML5
5 2 (2.00%) J2EE
5 2 (2.00%) JSON
5 2 (2.00%) Ruby on Rails
5 2 (2.00%) Twitter Bootstrap
6 1 (1.00%) .NET Framework
6 1 (1.00%) CSS3
6 1 (1.00%) RESTful
6 1 (1.00%) SAP Fiori
6 1 (1.00%) Web Services
Miscellaneous
1 13 (13.00%) User Experience
2 12 (12.00%) Analytical Skills
3 4 (4.00%) Hedge funds
4 3 (3.00%) Management Information System
4 3 (3.00%) Social Media
4 3 (3.00%) Virtual Team
5 2 (2.00%) Data Protection Act
5 2 (2.00%) Enterprise Software
5 2 (2.00%) Mobile App
5 2 (2.00%) SWIFT
6 1 (1.00%) Blog
6 1 (1.00%) Data Centre
6 1 (1.00%) EPoS
6 1 (1.00%) Foreign Exchange (FX)
6 1 (1.00%) Internet of Things
6 1 (1.00%) Mobile Payment
6 1 (1.00%) PMI
Operating Systems
1 18 (18.00%) Windows
2 5 (5.00%) Windows Server
3 3 (3.00%) Linux
4 2 (2.00%) Unix
4 2 (2.00%) Windows Server 2012
5 1 (1.00%) Windows 10
5 1 (1.00%) Windows 7
Processes & Methodologies
1 25 (25.00%) Agile Software Development
2 19 (19.00%) ITIL
2 19 (19.00%) Service Management
3 17 (17.00%) Project Management
3 17 (17.00%) Service Delivery
4 14 (14.00%) Analytics
5 11 (11.00%) Scrum
5 11 (11.00%) Service Design
6 10 (10.00%) Business Intelligence
7 8 (8.00%) Acceptance Criteria
7 8 (8.00%) CRM
7 8 (8.00%) Stakeholder Management
8 7 (7.00%) Operations Research
8 7 (7.00%) User Stories
9 6 (6.00%) BDD
9 6 (6.00%) Customer Insight
9 6 (6.00%) Investment Management
9 6 (6.00%) Stakeholder Engagement
9 6 (6.00%) Workflow
10 5 (5.00%) Collaborative Working
Programming Languages
1 16 (16.00%) SQL
2 8 (8.00%) PowerShell
3 6 (6.00%) Java
3 6 (6.00%) JavaScript
3 6 (6.00%) VBA
4 4 (4.00%) Python
5 3 (3.00%) R
6 2 (2.00%) C#
6 2 (2.00%) C++
6 2 (2.00%) Perl
6 2 (2.00%) PHP
6 2 (2.00%) PL/SQL
6 2 (2.00%) Ruby
7 1 (1.00%) C
Qualifications
1 12 (12.00%) Degree
2 8 (8.00%) Security Cleared
3 7 (7.00%) MCITP
3 7 (7.00%) MCTS
3 7 (7.00%) Microsoft Certification
4 6 (6.00%) SC Cleared
5 1 (1.00%) DV Cleared
5 1 (1.00%) MBA
5 1 (1.00%) PMI Certification
Quality Assurance & Compliance
1 10 (10.00%) QA
2 3 (3.00%) Data Quality
3 2 (2.00%) SEPA
3 2 (2.00%) SLA
4 1 (1.00%) COBIT
4 1 (1.00%) GDPR
System Software
1 5 (5.00%) Hyper-V
2 2 (2.00%) Active Directory
3 1 (1.00%) VMware Infrastructure
Systems Management
1 7 (7.00%) SCOM
2 2 (2.00%) MOM
2 2 (2.00%) TeamSite
3 1 (1.00%) Kubernetes
3 1 (1.00%) Opscode Chef
3 1 (1.00%) PowerCLI
3 1 (1.00%) Puppet
3 1 (1.00%) vRealize
Vendors
1 7 (7.00%) Microsoft
2 6 (6.00%) Google
3 4 (4.00%) Adobe
3 4 (4.00%) Oracle
3 4 (4.00%) SAP
4 3 (3.00%) Informatica
5 2 (2.00%) Retek
5 2 (2.00%) Salesforce Marketing Cloud
5 2 (2.00%) Salesforce.com
6 1 (1.00%) Autodesk
6 1 (1.00%) CA Agile Central
6 1 (1.00%) IBM
6 1 (1.00%) Intel
6 1 (1.00%) Netezza
6 1 (1.00%) Sitecore
6 1 (1.00%) Teradata
6 1 (1.00%) VMware