Service Desk Support
UK

The median Service Desk Support salary in the UK is £31,500 per year according to job vacancies posted during the 6 months to 4 March 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 Mar 2024
Same period 2023 Same period 2022
Rank 729 889 971
Rank change year-on-year +160 +82 -190
Permanent jobs requiring a Service Desk Support 109 144 181
As % of all permanent jobs advertised in the UK 0.13% 0.13% 0.13%
As % of the Job Titles category 0.14% 0.14% 0.13%
Number of salaries quoted 97 125 167
10th Percentile £21,900 £23,450 £19,425
25th Percentile £25,500 £25,000 £21,250
Median annual salary (50th Percentile) £31,500 £30,000 £26,500
Median % change year-on-year +5.00% +13.21% +1.92%
75th Percentile £36,500 £37,500 £30,000
90th Percentile £47,500 £40,250 £40,000
UK excluding London median annual salary £30,000 £27,500 £23,250
% change year-on-year +9.09% +18.28% -6.44%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 77,554 103,852 135,878
% of permanent jobs with a recognized job title 94.80% 93.39% 95.58%
Number of salaries quoted 57,948 64,849 84,215
10th Percentile £28,600 £32,750 £32,000
25th Percentile £39,085 £45,000 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £72,500 £82,500 £77,500
90th Percentile £92,500 £100,000 £95,000
UK excluding London median annual salary £50,000 £52,772 £50,000
% change year-on-year -5.25% +5.54% +5.26%

Service Desk Support
Job Vacancy Trend

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Support in the UK

Service Desk Support
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Support.

Salary trend for Service Desk Support in the UK

Service Desk Support
Salary Histogram

Salary distribution for jobs citing Service Desk Support over the 6 months to 4 March 2024.

Salary histogram for Service Desk Support in the UK

Service Desk Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support within the UK over the 6 months to 4 March 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +148 92 £30,000 -3.23% 11
UK excluding London +57 76 £30,000 +9.09% 8
London +173 29 £42,500 +13.33% 5
South East +47 24 £26,000 -5.45% 1
Work from Home +108 18 £28,750 -14.18% 3
North of England +96 18 £30,000 -7.69% 1
Yorkshire +102 14 £30,000 -29.41%
Northern Ireland +38 13 £35,000 +20.69% 3
Midlands +73 12 £30,000 +25.00% 3
East of England +31 7 £27,500 -23.61%
West Midlands +61 6 £30,000 +25.00% 2
East Midlands +5 6 £22,000 -13.73%
North West +40 4 £20,750 -30.83% 1
South West +21 2 £32,500 +30.00%

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 4 March 2024, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Support in the job title.

1 63 (57.80%) Windows
2 62 (56.88%) Microsoft
3 61 (55.96%) Microsoft 365
4 52 (47.71%) Customer Service
5 50 (45.87%) Active Directory
6 37 (33.94%) Windows 10
7 33 (30.28%) Microsoft Office
8 29 (26.61%) Azure
9 22 (20.18%) Telecoms
9 22 (20.18%) Social Skills
10 21 (19.27%) SharePoint
11 19 (17.43%) Microsoft Exchange
11 19 (17.43%) ITIL
11 19 (17.43%) ITSM
12 18 (16.51%) Incident Management
12 18 (16.51%) Analytical Skills
13 17 (15.60%) Mentoring
13 17 (15.60%) SLA
14 16 (14.68%) Finance
14 16 (14.68%) Windows Server
15 15 (13.76%) AWS
15 15 (13.76%) Coaching
15 15 (13.76%) Entra ID
16 14 (12.84%) Citrix
17 13 (11.93%) Customer Experience
18 12 (11.01%) Public Sector
18 12 (11.01%) VMware
19 11 (10.09%) Manufacturing
19 11 (10.09%) Electronics
19 11 (10.09%) Programme Management

Service Desk Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (19.27%) SharePoint
2 19 (17.43%) Microsoft Exchange
3 2 (1.83%) Confluence
4 1 (0.92%) CMS
Applications
1 33 (30.28%) Microsoft Office
2 3 (2.75%) Microsoft Excel
2 3 (2.75%) Microsoft PowerPoint
3 1 (0.92%) Acrobat
3 1 (0.92%) MS Visio
Business Applications
1 5 (4.59%) assyst
2 1 (0.92%) Dynamics CRM
2 1 (0.92%) Elite 3E
Cloud Services
1 61 (55.96%) Microsoft 365
2 29 (26.61%) Azure
3 15 (13.76%) AWS
3 15 (13.76%) Entra ID
4 4 (3.67%) Mimecast
4 4 (3.67%) SaaS
5 2 (1.83%) Dynamics 365
6 1 (0.92%) Amazon CloudWatch
6 1 (0.92%) GitHub
6 1 (0.92%) Power Automate
6 1 (0.92%) Power Platform
6 1 (0.92%) PowerApps
Communications & Networking
1 11 (10.09%) VPN
2 9 (8.26%) LAN
2 9 (8.26%) WAN
3 7 (6.42%) DHCP
3 7 (6.42%) Remote Desktop
4 6 (5.50%) Wireless
5 5 (4.59%) TCP/IP
5 5 (4.59%) VoIP
6 4 (3.67%) DNS
6 4 (3.67%) Firewall
6 4 (3.67%) Internet
7 3 (2.75%) SAN
7 3 (2.75%) Structured Cabling
7 3 (2.75%) VLAN
8 2 (1.83%) ADSL
8 2 (1.83%) Broadband
9 1 (0.92%) Cisco IOS
9 1 (0.92%) PBX
9 1 (0.92%) Unified Communications
9 1 (0.92%) WebEx
Database & Business Intelligence
1 3 (2.75%) Amazon RDS
2 1 (0.92%) Oracle Reports
2 1 (0.92%) SQL Server
Development Applications
1 4 (3.67%) JIRA
General
1 22 (20.18%) Social Skills
1 22 (20.18%) Telecoms
2 18 (16.51%) Analytical Skills
3 16 (14.68%) Finance
4 12 (11.01%) Public Sector
5 11 (10.09%) Electronics
5 11 (10.09%) Manufacturing
5 11 (10.09%) Marketing
6 9 (8.26%) Law
7 4 (3.67%) Legal
8 3 (2.75%) Games
9 2 (1.83%) Inclusion and Diversity
10 1 (0.92%) Back Office
10 1 (0.92%) Banking
10 1 (0.92%) Local Government
Miscellaneous
1 8 (7.34%) Video Conferencing
2 1 (0.92%) Blackberry
2 1 (0.92%) Client/Server
2 1 (0.92%) Management Information System
2 1 (0.92%) Self-Motivation
2 1 (0.92%) Team-Oriented Environment
2 1 (0.92%) Virtual Team
Operating Systems
1 63 (57.80%) Windows
2 37 (33.94%) Windows 10
3 16 (14.68%) Windows Server
4 7 (6.42%) Apple iOS
4 7 (6.42%) Linux
5 6 (5.50%) Android
6 3 (2.75%) Windows 7
6 3 (2.75%) Windows 8
6 3 (2.75%) Windows Server 2016
6 3 (2.75%) Windows Server 2019
7 1 (0.92%) Mac OS X
7 1 (0.92%) Red Hat Enterprise Linux
7 1 (0.92%) Windows Server 2008
7 1 (0.92%) Windows Server 2012
Processes & Methodologies
1 52 (47.71%) Customer Service
2 19 (17.43%) ITIL
2 19 (17.43%) ITSM
3 18 (16.51%) Incident Management
4 17 (15.60%) Mentoring
5 15 (13.76%) Coaching
6 13 (11.93%) Customer Experience
7 11 (10.09%) Business Intelligence
7 11 (10.09%) Digital Marketing
7 11 (10.09%) Programme Management
8 9 (8.26%) Continuous Improvement
9 8 (7.34%) Change Management
9 8 (7.34%) Problem-Solving
9 8 (7.34%) Ticket Management
10 7 (6.42%) Disaster Recovery
10 7 (6.42%) Performance Metrics
10 7 (6.42%) Technical Leadership
11 6 (5.50%) Collaborative Working
11 6 (5.50%) Cybersecurity
11 6 (5.50%) Infrastructure Engineering
Programming Languages
1 5 (4.59%) PowerShell
2 1 (0.92%) SQL
Qualifications
1 11 (10.09%) Degree
2 10 (9.17%) Microsoft Certification
3 6 (5.50%) A+ Certification
4 5 (4.59%) MCITP
5 4 (3.67%) Network+ Certification
6 3 (2.75%) CCNA
6 3 (2.75%) Cisco Certification
6 3 (2.75%) CompTIA Security+
6 3 (2.75%) MCSA
7 1 (0.92%) ITIL Foundation Certificate
7 1 (0.92%) MCP
7 1 (0.92%) MOS
7 1 (0.92%) SC Cleared
7 1 (0.92%) Security Cleared
Quality Assurance & Compliance
1 17 (15.60%) SLA
2 1 (0.92%) QA
System Software
1 50 (45.87%) Active Directory
2 8 (7.34%) VMware Infrastructure
3 3 (2.75%) GPFS
3 3 (2.75%) XenApp
4 2 (1.83%) Hyper-V
4 2 (1.83%) vSphere
5 1 (0.92%) Terminal Services
Systems Management
1 2 (1.83%) Microsoft Intune
1 2 (1.83%) ServiceCenter
2 1 (0.92%) Grafana
2 1 (0.92%) Jamf Pro
2 1 (0.92%) SCCM
Vendors
1 62 (56.88%) Microsoft
2 14 (12.84%) Citrix
3 12 (11.01%) VMware
4 11 (10.09%) SAP
5 8 (7.34%) Cisco
5 8 (7.34%) ServiceNow
6 5 (4.59%) HP
7 4 (3.67%) Veeam
8 3 (2.75%) ConnectWise
8 3 (2.75%) Mitel
8 3 (2.75%) N-able
8 3 (2.75%) Nimble Storage
8 3 (2.75%) SolarWinds
8 3 (2.75%) Sophos
8 3 (2.75%) Zerto
9 2 (1.83%) Adobe
9 2 (1.83%) Apple
9 2 (1.83%) Commvault
9 2 (1.83%) iManage
9 2 (1.83%) Intapp