Technical Support Apprentice
- Hiring Organisation
- TECTRONIKS LTD
- Location
- UNIT 21, HIGH HAZLES ROAD, COTGRAVE, NOTTINGHAM, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,000 a year
Technical Support Apprentice provides customer-focused support for wireless temperature monitoring systems while completing a 13-month development programme. They will build skills in fault diagnosis, system support, customer guidance, and technical problem-solving. Role From the outset, the apprentice will: Create new support cases promptly and record … complete, accurate details of each customer issue Provide professional first-line support by email and telephone under supervision, escalating to senior colleagues where needed Learn to set up new customers and users on the company's online portal, including account creation and access permissions Shadow senior colleagues on fault ...