Period
to 23 November 2017

The median annual salary for a Service Analyst was £24,000 in advertised job vacancies in the South West during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > South West
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 231 207 200
Rank change year-on-year -24 -7 -4
Permanent jobs requiring a Service Analyst 109 147 172
As % of all permanent IT jobs advertised in the South West 1.06% 1.35% 1.45%
As % of the Job Titles category 1.09% 1.39% 1.50%
Number of salaries quoted 77 130 147
South West median annual salary £24,000 £23,000 £24,000
Median salary % change year-on-year +4.35% -4.17% -4.00%
10th Percentile £18,050 £19,000 £18,000
90th Percentile £60,000 £45,025 £40,000
England median annual salary £27,000 £28,000 £27,000
% change year-on-year -3.57% +3.70% +1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 10021 10579 11485
% of permanent IT jobs with a recognized job title 97.54% 96.97% 97.11%
Number of salaries quoted 8298 8927 9726
South West median annual salary £40,000 £40,000 £39,000
Median salary % change year-on-year - +2.56% +4.00%
10th Percentile £24,500 £24,750 £23,500
90th Percentile £62,500 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

Service Analyst
Job Vacancy Trend in the South West

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Analyst in the South West

Service Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the South West.

Salary trend for Service Analyst in the South West

Service Analyst
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Analyst in the South West over the 6 months to 23 November 2017.

Salary histogram for Service Analyst in the South West

Service Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the South West region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -39 38 £24,000 -17.24% 6
Wiltshire -3 26 £25,000 +8.70% 2
Gloucestershire +23 25 £22,000 -
Cornwall +12 12 £19,000 -
Devon +18 4 - -
Dorset -6 2 £27,500 -26.67% 4
Somerset -6 2 £23,750 +5.56% 1
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 23 November 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Service Analyst in the job title.

1 45 (41.28%) Windows
2 44 (40.37%) Microsoft
3 41 (37.61%) ITIL
4 34 (31.19%) Microsoft Office
5 30 (27.52%) Active Directory
6 27 (24.77%) Windows 7
7 26 (23.85%) Finance
8 24 (22.02%) Analytical Skills
9 21 (19.27%) SLA
10 19 (17.43%) Driving Licence
11 16 (14.68%) SQL
12 15 (13.76%) Service Management
13 12 (11.01%) Wealth Management
14 11 (10.09%) Fintech
14 11 (10.09%) Strategic Thinking
14 11 (10.09%) Time Management
14 11 (10.09%) Marketing
14 11 (10.09%) Systems Analysis
14 11 (10.09%) XML
14 11 (10.09%) FTP
15 10 (9.17%) DV Cleared
15 10 (9.17%) Security Cleared
16 9 (8.26%) MCP
17 8 (7.34%) Smartphone
17 8 (7.34%) Incident Management
17 8 (7.34%) Handset
18 7 (6.42%) Telecoms
18 7 (6.42%) MCDST
18 7 (6.42%) MCTS
18 7 (6.42%) MCITP

Service Analyst Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.59%) SharePoint
2 3 (2.75%) Blackberry Enterprise Server
3 1 (0.92%) IBM Notes
3 1 (0.92%) Skype for Business
Applications
1 34 (31.19%) Microsoft Office
2 6 (5.50%) Microsoft Excel
3 4 (3.67%) MS Visio
4 3 (2.75%) Spreadsheet
5 1 (0.92%) Microsoft PowerPoint
Cloud Services
1 5 (4.59%) Office 365
2 2 (1.83%) Microsoft Azure
Communications & Networking
1 11 (10.09%) FTP
2 7 (6.42%) LAN
2 7 (6.42%) WAN
3 4 (3.67%) Intranet
4 2 (1.83%) Firewall
4 2 (1.83%) PBX
4 2 (1.83%) Skype
4 2 (1.83%) VoIP
4 2 (1.83%) VPN
5 1 (0.92%) DHCP
5 1 (0.92%) Remote Desktop
5 1 (0.92%) TCP/IP
Database & Business Intelligence
1 4 (3.67%) SQL Server
2 3 (2.75%) QlikView
3 2 (1.83%) MySQL
3 2 (1.83%) NoSQL
3 2 (1.83%) PostgreSQL
3 2 (1.83%) RDBMS
3 2 (1.83%) Relational Database
3 2 (1.83%) SQL Server 2008
3 2 (1.83%) SQL Server 2012
3 2 (1.83%) SQL Server Analysis Services
3 2 (1.83%) SQL Server Integration Services
3 2 (1.83%) SQL Server Reporting Services
Development Applications
1 1 (0.92%) JIRA
General
1 26 (23.85%) Finance
2 11 (10.09%) Marketing
3 7 (6.42%) Telecoms
4 4 (3.67%) Law
4 4 (3.67%) Legal
5 1 (0.92%) Billing
5 1 (0.92%) Manufacturing
Libraries, Frameworks & Software Standards
1 11 (10.09%) XML
2 1 (0.92%) .NET
2 1 (0.92%) ASP.NET
2 1 (0.92%) jQuery
Miscellaneous
1 24 (22.02%) Analytical Skills
2 19 (17.43%) Driving Licence
3 11 (10.09%) Fintech
4 8 (7.34%) Handset
4 8 (7.34%) Smartphone
5 6 (5.50%) EPoS
5 6 (5.50%) Fat Client
5 6 (5.50%) Thin Client
6 5 (4.59%) Blackberry
7 4 (3.67%) Management Information System
7 4 (3.67%) Social Media
8 3 (2.75%) iPhone
9 1 (0.92%) Computer Science
9 1 (0.92%) Smart Meter
Operating Systems
1 45 (41.28%) Windows
2 27 (24.77%) Windows 7
3 7 (6.42%) Windows XP
4 3 (2.75%) Windows 8
5 2 (1.83%) Windows 10
6 1 (0.92%) Apple iOS
6 1 (0.92%) Windows Mobile
6 1 (0.92%) Windows Phone
6 1 (0.92%) Windows Server 2008
6 1 (0.92%) Windows Server 2012
Processes & Methodologies
1 41 (37.61%) ITIL
2 15 (13.76%) Service Management
3 12 (11.01%) Wealth Management
4 11 (10.09%) Strategic Thinking
4 11 (10.09%) Systems Analysis
4 11 (10.09%) Time Management
5 8 (7.34%) Incident Management
6 6 (5.50%) Business Intelligence
6 6 (5.50%) Data Analysis
7 5 (4.59%) Business Development
7 5 (4.59%) CRM
7 5 (4.59%) Problem Management
7 5 (4.59%) Test Scripting
8 4 (3.67%) Asset Management
8 4 (3.67%) Configuration Management
8 4 (3.67%) ITSM
8 4 (3.67%) Trend Analysis
9 3 (2.75%) Document Management
9 3 (2.75%) Service Delivery
9 3 (2.75%) Stakeholder Management
Programming Languages
1 16 (14.68%) SQL
2 5 (4.59%) VBA
3 2 (1.83%) PL/SQL
3 2 (1.83%) T-SQL
3 2 (1.83%) VB
4 1 (0.92%) C#
Qualifications
1 10 (9.17%) DV Cleared
1 10 (9.17%) Security Cleared
2 9 (8.26%) MCP
3 7 (6.42%) MCDST
3 7 (6.42%) MCITP
3 7 (6.42%) MCTS
3 7 (6.42%) Microsoft Certification
3 7 (6.42%) SC Cleared
4 4 (3.67%) Degree
5 2 (1.83%) A+ Certification
5 2 (1.83%) Network+ Certification
6 1 (0.92%) ISEB
6 1 (0.92%) ITIL Certification
6 1 (0.92%) ITIL Foundation Certificate
6 1 (0.92%) MOS
6 1 (0.92%) PRINCE2 Certification
Quality Assurance & Compliance
1 21 (19.27%) SLA
2 3 (2.75%) QA
System Software
1 30 (27.52%) Active Directory
2 3 (2.75%) VMware Infrastructure
3 1 (0.92%) XenApp
3 1 (0.92%) XenDesktop
Systems Management
1 4 (3.67%) Systems Management Server (SMS)
2 1 (0.92%) Norton AntiVirus
2 1 (0.92%) SCCM
2 1 (0.92%) WSUS
Vendors
1 44 (40.37%) Microsoft
2 4 (3.67%) Adobe
2 4 (3.67%) Salesforce.com
2 4 (3.67%) VMware
3 3 (2.75%) HP
3 3 (2.75%) Tableau
4 2 (1.83%) Citrix
4 2 (1.83%) Sybase
4 2 (1.83%) WatchGuard
5 1 (0.92%) Apple
5 1 (0.92%) Cognos
5 1 (0.92%) Intel
5 1 (0.92%) Lotus
5 1 (0.92%) OpenText
5 1 (0.92%) ServiceNow
5 1 (0.92%) Symantec