Period
to 21 November 2017

The median annual salary for a CRM Business Analyst was £55,000 in advertised job vacancies during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Business Analyst - CRM (Customer Relationship Management)
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 1070 1121 1175
Rank change year-on-year +51 +54 -84
Permanent jobs requiring a CRM Business Analyst 136 122 126
As % of all permanent IT jobs advertised in the UK 0.075% 0.065% 0.058%
As % of the Job Titles category 0.078% 0.067% 0.060%
Number of salaries quoted 114 99 95
UK median annual salary £55,000 £51,500 £55,000
Median salary % change year-on-year +6.80% -6.36% +10.00%
10th Percentile £40,000 £36,250 £41,250
90th Percentile £79,250 £63,750 £75,000
UK excluding London median annual salary £42,500 £44,000 £57,500
% change year-on-year -3.41% -23.48% +35.29%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173309 182267 209632
% of permanent IT jobs with a recognized job title 95.79% 96.49% 96.46%
Number of salaries quoted 139088 152628 174119
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

CRM Business Analyst
Job Vacancy Trend

Job postings that featured CRM Business Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for CRM Business Analyst in the UK

CRM Business Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM Business Analyst.

Salary trend for CRM Business Analyst in the UK

CRM Business Analyst
Salary Histogram

The salary distribution of IT jobs citing CRM Business Analyst over the 6 months to 21 November 2017.

Salary histogram for CRM Business Analyst in the UK

CRM Business Analyst
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM Business Analyst within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +38 135 £55,000 +5.77% 9
London +19 82 £55,000 +2.80% 2
UK excluding London +43 54 £42,500 -3.41% 7
South East +67 41 £55,000 +17.02% 3
North of England +18 8 £42,500 +2.41% 3
North West +6 5 £35,000 -46.15% 1
Midlands +36 3 £35,000 +27.27% 1
Yorkshire +23 3 £50,000 +20.48% 2
East Midlands - 3 £35,000 -
East of England 0 1 £40,000 -8.57%
Wales - 1 - -

CRM Business Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2017, CRM Business Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring CRM Business Analyst in the job title.

1 136 (100.00%) CRM
2 78 (57.35%) Dynamics CRM
3 72 (52.94%) Business Analysis
4 54 (39.71%) Microsoft
5 51 (37.50%) Finance
6 41 (30.15%) Agile Software Development
7 38 (27.94%) Data Analysis
8 37 (27.21%) Acceptance Criteria
9 35 (25.74%) User Acceptance Testing
10 34 (25.00%) Salesforce.com
10 34 (25.00%) Test Automation
11 33 (24.26%) Asset Management
12 29 (21.32%) User Stories
13 22 (16.18%) Business Process Modelling
14 20 (14.71%) Document Management
14 20 (14.71%) QA
14 20 (14.71%) Enterprise Architecture
14 20 (14.71%) Workflow
15 19 (13.97%) Continuous Integration
15 19 (13.97%) Content Management
15 19 (13.97%) TDD
15 19 (13.97%) Non-Functional Testing
15 19 (13.97%) ATDD
16 18 (13.24%) Use Case
16 18 (13.24%) Stakeholder Management
17 17 (12.50%) Banking
18 16 (11.76%) PRINCE2
19 15 (11.03%) UML
19 15 (11.03%) PRINCE
19 15 (11.03%) Manual Testing

CRM Business Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.47%) SharePoint
2 1 (0.74%) Confluence
Applications
1 4 (2.94%) MS Visio
2 3 (2.21%) Chatbot
3 2 (1.47%) Microsoft Office
4 1 (0.74%) Microsoft Excel
4 1 (0.74%) Microsoft Project
Business Applications
1 78 (57.35%) Dynamics CRM
2 4 (2.94%) Salesforce.com CRM
3 3 (2.21%) Adobe Campaign
4 2 (1.47%) Dynamics AX
4 2 (1.47%) NetSuite
4 2 (1.47%) SAP CRM
5 1 (0.74%) Oracle CRM
5 1 (0.74%) Siebel CRM
Cloud Services
1 11 (8.09%) Dynamics 365
2 8 (5.88%) Salesforce Service Cloud
3 6 (4.41%) Force.com
Database & Business Intelligence
1 3 (2.21%) Blockchain
2 1 (0.74%) Looker
2 1 (0.74%) Oracle BI EE
2 1 (0.74%) SQL Server Reporting Services
Development Applications
1 1 (0.74%) JIRA
General
1 51 (37.50%) Finance
2 17 (12.50%) Banking
3 15 (11.03%) Marketing
4 6 (4.41%) Investment Banking
4 6 (4.41%) Retail
5 4 (2.94%) Advertising
6 1 (0.74%) Legal
6 1 (0.74%) Private Banking
Libraries, Frameworks & Software Standards
1 7 (5.15%) Visualforce
2 6 (4.41%) SOAP
2 6 (4.41%) Web Services
3 2 (1.47%) HTML
3 2 (1.47%) Mason
4 1 (0.74%) .NET
4 1 (0.74%) XML
Miscellaneous
1 7 (5.15%) Online Banking
2 5 (3.68%) Analytical Skills
3 3 (2.21%) Enterprise Software
3 3 (2.21%) Management Information System
4 2 (1.47%) Fintech
4 2 (1.47%) User Experience
5 1 (0.74%) Equities
5 1 (0.74%) FMCG
5 1 (0.74%) PMI
5 1 (0.74%) Reinsurance
5 1 (0.74%) Virtual Team
Processes & Methodologies
1 136 (100.00%) CRM
2 72 (52.94%) Business Analysis
3 41 (30.15%) Agile Software Development
4 38 (27.94%) Data Analysis
5 37 (27.21%) Acceptance Criteria
6 35 (25.74%) User Acceptance Testing
7 34 (25.00%) Test Automation
8 33 (24.26%) Asset Management
9 29 (21.32%) User Stories
10 22 (16.18%) Business Process Modelling
11 20 (14.71%) Document Management
11 20 (14.71%) Enterprise Architecture
11 20 (14.71%) Workflow
12 19 (13.97%) ATDD
12 19 (13.97%) Content Management
12 19 (13.97%) Continuous Integration
12 19 (13.97%) Non-Functional Testing
12 19 (13.97%) TDD
13 18 (13.24%) Stakeholder Management
13 18 (13.24%) Use Case
Programming Languages
1 9 (6.62%) JavaScript
1 9 (6.62%) SQL
2 7 (5.15%) Apex Code
3 6 (4.41%) SOQL
3 6 (4.41%) SOSL
4 1 (0.74%) ABAP
4 1 (0.74%) C#
Qualifications
1 4 (2.94%) ISEB
2 2 (1.47%) Degree
3 1 (0.74%) PMI Certification
Quality Assurance & Compliance
1 20 (14.71%) QA
2 2 (1.47%) GDPR
2 2 (1.47%) MiFID
3 1 (0.74%) PMBOK
Vendors
1 54 (39.71%) Microsoft
2 34 (25.00%) Salesforce.com
3 10 (7.35%) SAP
3 10 (7.35%) Siebel
4 9 (6.62%) Oracle
5 6 (4.41%) Marketo
6 3 (2.21%) Adobe
6 3 (2.21%) Cognizant
7 2 (1.47%) JD Edwards
7 2 (1.47%) Tableau
8 1 (0.74%) Atlassian
8 1 (0.74%) Pega
8 1 (0.74%) Remedy