ICT Support Job Trends

ICT Support
UK

The median ICT Support salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 18 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Dec 2025
Same period 2024 Same period 2023
Rank 620 714 699
Rank change year-on-year +94 -15 +300
Permanent jobs requiring an ICT Support 27 11 10
As % of all permanent jobs in the UK 0.046% 0.019% 0.020%
As % of the Job Titles category 0.051% 0.021% 0.022%
Number of salaries quoted 23 1 3
10th Percentile £26,500 - £28,329
25th Percentile £27,625 - £30,696
Median annual salary (50th Percentile) £32,500 £30,000 £34,643
Median % change year-on-year +8.33% -13.40% +44.06%
75th Percentile £35,000 - £35,111
90th Percentile £37,500 - £35,392
UK excluding London median annual salary £32,500 £30,000 £34,643
% change year-on-year +8.33% -13.40% +44.06%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 52,771 53,172 46,462
% of permanent jobs with a recognized job title 90.24% 93.59% 95.22%
Number of salaries quoted 32,471 28,551 36,094
10th Percentile £28,500 £32,750 £31,250
25th Percentile £36,250 £43,750 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £93,634 £97,500 £97,500
UK excluding London median annual salary £48,500 £52,500 £52,500
% change year-on-year -7.62% - -

ICT Support
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'ICT Support' in the job title relative to all permanent IT jobs advertised.

ICT Support job vacancy trend in the UK

ICT Support
Salary Trend

Salary distribution trend for ICT Support job vacancies in the UK.

Salary distribution trend for ICT Support job vacancies in the UK

ICT Support
Salary Histogram

Salary distribution for jobs citing ICT Support over the 6 months to 18 December 2025.

Salary histogram for ICT Support in the UK

ICT Support
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ICT Support within the UK over the 6 months to 18 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +94 23 £32,500 +8.33% 8
England +95 20 £35,000 - 12
South West +29 11 £35,000 - 4
Scotland - 4 £27,000 -
Midlands +20 3 £32,500 - 3
West Midlands +36 2 £32,500 -
Yorkshire - 2 £24,000 -
North of England - 2 £24,000 -
Work from Home - 2 £32,500 -
East of England - 2 £35,480 - 1
South East +35 1 £29,500 -
East Midlands - 1 £35,000 - 3
London - 1 - - 2

ICT Support Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 18 December 2025, ICT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring ICT Support in the job title.

1 21 (77.78%) Microsoft
1 21 (77.78%) Microsoft 365
2 11 (40.74%) SharePoint
3 10 (37.04%) Windows
4 8 (29.63%) Customer Service
5 7 (25.93%) Cyber Essentials
5 7 (25.93%) Cybersecurity
5 7 (25.93%) HNC
5 7 (25.93%) HND
5 7 (25.93%) Line Management
5 7 (25.93%) Network Security
6 6 (22.22%) Active Directory
6 6 (22.22%) PowerShell
7 5 (18.52%) Asset Management
7 5 (18.52%) Hyper-V
7 5 (18.52%) Problem-Solving
7 5 (18.52%) VMware
7 5 (18.52%) VMware Infrastructure
8 4 (14.81%) Azure
8 4 (14.81%) Entra ID
8 4 (14.81%) Microsoft Exchange
8 4 (14.81%) Microsoft Office
8 4 (14.81%) VoIP
9 3 (11.11%) Android
9 3 (11.11%) Apple iOS
9 3 (11.11%) Cloud Security
9 3 (11.11%) Disaster Recovery
9 3 (11.11%) DNS
9 3 (11.11%) Mac OS
9 3 (11.11%) MCP

ICT Support Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (40.74%) SharePoint
2 4 (14.81%) Microsoft Exchange
Applications
1 4 (14.81%) Microsoft Office
Cloud Services
1 21 (77.78%) Microsoft 365
2 4 (14.81%) Azure
2 4 (14.81%) Entra ID
3 3 (11.11%) OneDrive
4 2 (7.41%) Power Platform
5 1 (3.70%) Google Workspace
5 1 (3.70%) Power Automate
5 1 (3.70%) PowerApps
Communications & Networking
1 7 (25.93%) Network Security
2 4 (14.81%) VoIP
3 3 (11.11%) DNS
3 3 (11.11%) Wi-Fi
3 3 (11.11%) Wireless
4 2 (7.41%) DHCP
4 2 (7.41%) LAN
4 2 (7.41%) TCP/IP
4 2 (7.41%) WAN
Database & Business Intelligence
1 1 (3.70%) GIS
1 1 (3.70%) Power BI
General
1 9 (33.33%) Social Skills
2 3 (11.11%) Advertising
3 2 (7.41%) Organisational Skills
4 1 (3.70%) Finance
4 1 (3.70%) Military
Miscellaneous
1 13 (48.15%) Onboarding
2 3 (11.11%) Self-Motivation
3 2 (7.41%) Digital Signage
3 2 (7.41%) EPoS
4 1 (3.70%) Driving Licence
4 1 (3.70%) LLPG
4 1 (3.70%) Management Information System
4 1 (3.70%) Virtual Team
Operating Systems
1 10 (37.04%) Windows
2 3 (11.11%) Android
2 3 (11.11%) Apple iOS
2 3 (11.11%) Mac OS
2 3 (11.11%) Windows 10
3 1 (3.70%) Windows Server
Processes & Methodologies
1 8 (29.63%) Customer Service
2 7 (25.93%) Cybersecurity
2 7 (25.93%) Line Management
3 5 (18.52%) Asset Management
3 5 (18.52%) Problem-Solving
4 3 (11.11%) Cloud Security
4 3 (11.11%) Disaster Recovery
5 1 (3.70%) Business Case
5 1 (3.70%) Case Management
5 1 (3.70%) Data Protection
5 1 (3.70%) Identity Access Management
5 1 (3.70%) Information Management
5 1 (3.70%) Information Security
5 1 (3.70%) Information Security Management
5 1 (3.70%) ISMS
5 1 (3.70%) ITIL
5 1 (3.70%) Kalman Filter
5 1 (3.70%) Security Management
5 1 (3.70%) Site Reliability Engineering
5 1 (3.70%) Time Management
Programming Languages
1 6 (22.22%) PowerShell
Qualifications
1 7 (25.93%) HNC
1 7 (25.93%) HND
2 3 (11.11%) MCP
3 2 (7.41%) Degree
4 1 (3.70%) A+ Certification
4 1 (3.70%) DBS Check
Quality Assurance & Compliance
1 7 (25.93%) Cyber Essentials
System Software
1 6 (22.22%) Active Directory
2 5 (18.52%) Hyper-V
2 5 (18.52%) VMware Infrastructure
Systems Management
1 3 (11.11%) Microsoft Intune
2 1 (3.70%) SCCM
Vendors
1 21 (77.78%) Microsoft
2 5 (18.52%) VMware
3 1 (3.70%) Apple
3 1 (3.70%) Google
3 1 (3.70%) ServiceNow