ICT Support Job Trends

ICT Support
UK

The median ICT Support salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 18 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 Sep 2025
Same period 2024 Same period 2023
Rank 647 775 759
Rank change year-on-year +128 -16 +418
Permanent jobs requiring an ICT Support 29 21 18
As % of all permanent jobs advertised in the UK 0.059% 0.027% 0.030%
As % of the Job Titles category 0.065% 0.028% 0.032%
Number of salaries quoted 28 10 16
10th Percentile - £26,000 £30,375
25th Percentile £24,000 £31,188 £47,188
Median annual salary (50th Percentile) £32,500 £36,500 £50,000
Median % change year-on-year -10.96% -27.00% +72.41%
75th Percentile £33,750 £41,438 £51,250
90th Percentile - £46,024 £55,000
UK excluding London median annual salary £32,500 £36,500 £30,750
% change year-on-year -10.96% +18.70% +16.04%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 44,338 74,395 56,728
% of permanent jobs with a recognized job title 89.65% 95.25% 94.13%
Number of salaries quoted 26,053 44,780 43,966
10th Percentile £28,250 £30,000 £32,500
25th Percentile £36,250 £40,000 £43,750
Median annual salary (50th Percentile) £55,000 £55,000 £60,000
Median % change year-on-year - -8.33% -
75th Percentile £75,000 £73,750 £80,000
90th Percentile £95,000 £92,500 £97,500
UK excluding London median annual salary £47,500 £50,000 £52,500
% change year-on-year -5.00% -4.76% -

ICT Support
Job Vacancy Trend

Job postings that featured ICT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for ICT Support in the UK

ICT Support
Salary Trend

Salary distribution trend for ICT Support job vacancies in the UK.

Salary distribution trend for ICT Support job vacancies in the UK

ICT Support
Salary Histogram

Salary distribution for jobs citing ICT Support over the 6 months to 18 September 2025.

Salary histogram for ICT Support in the UK

ICT Support
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ICT Support within the UK over the 6 months to 18 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +118 29 £32,500 -10.96% 11
UK excluding London +123 28 £32,500 -10.96% 11
Midlands +61 15 £32,500 -28.05% 1
West Midlands +56 15 £32,500 -28.05% 1
Work from Home - 15 £32,500 - 2
North of England +30 11 £24,000 -34.25% 2
Yorkshire - 11 £24,000 - 1
South East +47 2 £29,500 +13.46% 1
London +65 1 - - 1

ICT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 18 September 2025, ICT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring ICT Support in the job title.

1 18 (62.07%) Microsoft
1 18 (62.07%) Microsoft 365
2 16 (55.17%) PowerShell
2 16 (55.17%) Microsoft Office
3 15 (51.72%) DHCP
3 15 (51.72%) TCP/IP
3 15 (51.72%) Hyper-V
3 15 (51.72%) VMware Infrastructure
3 15 (51.72%) VMware
4 12 (41.38%) Self-Motivation
4 12 (41.38%) Wireless
5 11 (37.93%) Social Skills
5 11 (37.93%) Customer Service
6 10 (34.48%) Digital Signage
6 10 (34.48%) Organisational Skills
6 10 (34.48%) Asset Management
6 10 (34.48%) EPoS
6 10 (34.48%) LAN
6 10 (34.48%) WAN
7 3 (10.34%) Active Directory
8 2 (6.90%) A+ Certification
8 2 (6.90%) Apple
8 2 (6.90%) ITIL
8 2 (6.90%) Windows
8 2 (6.90%) Google
8 2 (6.90%) SCCM
8 2 (6.90%) Google Workspace
8 2 (6.90%) ServiceNow
8 2 (6.90%) Problem-Solving
8 2 (6.90%) Virtual Team

ICT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 16 (55.17%) Microsoft Office
Cloud Services
1 18 (62.07%) Microsoft 365
2 2 (6.90%) Google Workspace
3 1 (3.45%) Azure
3 1 (3.45%) Entra ID
3 1 (3.45%) Power Automate
3 1 (3.45%) Power Platform
3 1 (3.45%) PowerApps
Communications & Networking
1 15 (51.72%) DHCP
1 15 (51.72%) TCP/IP
2 12 (41.38%) Wireless
3 10 (34.48%) LAN
3 10 (34.48%) WAN
General
1 11 (37.93%) Social Skills
2 10 (34.48%) Organisational Skills
3 1 (3.45%) Finance
3 1 (3.45%) Telecoms
Miscellaneous
1 12 (41.38%) Self-Motivation
2 10 (34.48%) Digital Signage
2 10 (34.48%) EPoS
3 2 (6.90%) Virtual Team
4 1 (3.45%) Driving Licence
4 1 (3.45%) Onboarding
Operating Systems
1 2 (6.90%) Windows
1 2 (6.90%) Windows Server
Processes & Methodologies
1 11 (37.93%) Customer Service
2 10 (34.48%) Asset Management
3 2 (6.90%) ITIL
3 2 (6.90%) Problem-Solving
4 1 (3.45%) Data Protection
4 1 (3.45%) Site Reliability Engineering
4 1 (3.45%) Time Management
Programming Languages
1 16 (55.17%) PowerShell
Qualifications
1 2 (6.90%) A+ Certification
2 1 (3.45%) Degree
System Software
1 15 (51.72%) Hyper-V
1 15 (51.72%) VMware Infrastructure
2 3 (10.34%) Active Directory
Systems Management
1 2 (6.90%) SCCM
Vendors
1 18 (62.07%) Microsoft
2 15 (51.72%) VMware
3 2 (6.90%) Apple
3 2 (6.90%) Google
3 2 (6.90%) ServiceNow