ICT Support Jobs

ICT Support
UK

The median ICT Support salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 2 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
2 Jun 2025
Same period 2024 Same period 2023
Rank 704 856 896
Rank change year-on-year +152 +40 +341
Permanent jobs requiring an ICT Support 22 51 51
As % of all permanent jobs advertised in the UK 0.039% 0.049% 0.054%
As % of the Job Titles category 0.044% 0.051% 0.059%
Number of salaries quoted 21 44 49
10th Percentile - £14,000 £15,000
25th Percentile £24,000 £24,696 £25,004
Median annual salary (50th Percentile) £32,500 £26,000 £36,000
Median % change year-on-year +25.00% -27.78% +24.14%
75th Percentile £33,750 £35,742 £50,000
90th Percentile - £38,250 £53,923
UK excluding London median annual salary £32,500 £25,243 £25,953
% change year-on-year +28.75% -2.74% -6.48%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,451 99,560 86,387
% of permanent jobs with a recognized job title 90.29% 94.86% 91.27%
Number of salaries quoted 26,358 70,793 55,662
10th Percentile £28,500 £28,500 £32,500
25th Percentile £40,000 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £95,000 £90,000 £100,000
UK excluding London median annual salary £50,967 £50,000 £53,500
% change year-on-year +1.93% -6.54% +6.48%

ICT Support
Job Vacancy Trend

Job postings that featured ICT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for ICT Support in the UK

ICT Support
Salary Trend

3-month moving average salary quoted in jobs citing ICT Support.

Salary trend for ICT Support in the UK

ICT Support
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ICT Support within the UK over the 6 months to 2 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +158 22 £32,500 +28.75% 6
England +162 21 £32,500 +25.00% 7
Work from Home +128 12 £32,500 +8.19%
Midlands +64 11 £32,500 +31.60% 2
West Midlands +59 11 £32,500 +31.60% 1
Yorkshire +54 8 £24,000 -32.54% 3
North of England +45 8 £24,000 -32.54% 3
South East +83 1 £29,500 +13.46%
East of England +32 1 £28,000 +100.00% 1
Scotland - 1 - -

ICT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 2 June 2025, ICT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring ICT Support in the job title.

1 13 (59.09%) Microsoft
1 13 (59.09%) Microsoft 365
2 11 (50.00%) VMware
2 11 (50.00%) VMware Infrastructure
2 11 (50.00%) PowerShell
2 11 (50.00%) Hyper-V
2 11 (50.00%) Microsoft Office
2 11 (50.00%) DHCP
2 11 (50.00%) TCP/IP
3 9 (40.91%) Self-Motivation
3 9 (40.91%) Customer Service
3 9 (40.91%) Wireless
3 9 (40.91%) Asset Management
4 8 (36.36%) EPoS
4 8 (36.36%) LAN
4 8 (36.36%) WAN
4 8 (36.36%) Organisational Skills
4 8 (36.36%) Social Skills
4 8 (36.36%) Digital Signage
5 2 (9.09%) Active Directory
6 1 (4.55%) ServiceNow
6 1 (4.55%) Ticket Management
6 1 (4.55%) Windows Server
6 1 (4.55%) Google
6 1 (4.55%) Degree
6 1 (4.55%) SCCM
6 1 (4.55%) Continuous Improvement
6 1 (4.55%) Google Workspace
6 1 (4.55%) Telecoms
6 1 (4.55%) Project Management

ICT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 11 (50.00%) Microsoft Office
Cloud Services
1 13 (59.09%) Microsoft 365
2 1 (4.55%) Google Workspace
Communications & Networking
1 11 (50.00%) DHCP
1 11 (50.00%) TCP/IP
2 9 (40.91%) Wireless
3 8 (36.36%) LAN
3 8 (36.36%) WAN
General
1 8 (36.36%) Organisational Skills
1 8 (36.36%) Social Skills
2 1 (4.55%) Telecoms
Miscellaneous
1 9 (40.91%) Self-Motivation
2 8 (36.36%) Digital Signage
2 8 (36.36%) EPoS
3 1 (4.55%) Virtual Team
Operating Systems
1 1 (4.55%) Windows
1 1 (4.55%) Windows Server
Processes & Methodologies
1 9 (40.91%) Asset Management
1 9 (40.91%) Customer Service
2 1 (4.55%) Collaborative Working
2 1 (4.55%) Continuous Improvement
2 1 (4.55%) ITIL
2 1 (4.55%) Problem-Solving
2 1 (4.55%) Project Management
2 1 (4.55%) Ticket Management
Programming Languages
1 11 (50.00%) PowerShell
2 1 (4.55%) SQL
Qualifications
1 1 (4.55%) A+ Certification
1 1 (4.55%) Degree
System Software
1 11 (50.00%) Hyper-V
1 11 (50.00%) VMware Infrastructure
2 2 (9.09%) Active Directory
Systems Management
1 1 (4.55%) SCCM
Vendors
1 13 (59.09%) Microsoft
2 11 (50.00%) VMware
3 1 (4.55%) Apple
3 1 (4.55%) Google
3 1 (4.55%) ServiceNow