ICT Support
UK

The median ICT Support salary in the UK is £31,071 per year according to job vacancies posted during the 6 months to 30 November 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
30 Nov 2023
Same period 2022 Same period 2021
Rank 718 1037 1086
Rank change year-on-year +319 +49 -346
Permanent jobs requiring an ICT Support 9 53 18
As % of all permanent jobs advertised in the UK 0.017% 0.042% 0.014%
As % of the Job Titles category 0.018% 0.044% 0.015%
Number of salaries quoted 2 34 13
10th Percentile £27,539 £19,999 £22,548
25th Percentile £28,723 £23,079 £24,985
Median annual salary (50th Percentile) £31,071 £24,028 £30,000
Median % change year-on-year +29.31% -19.91% -15.49%
75th Percentile £33,044 £29,053 £32,150
90th Percentile £34,003 £34,874 £32,408
UK excluding London median annual salary £31,071 £24,028 £28,200
% change year-on-year +29.31% -14.79% -20.56%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 51,419 120,484 123,121
% of permanent jobs with a recognized job title 95.48% 95.34% 95.10%
Number of salaries quoted 37,696 75,234 84,392
10th Percentile £31,250 £32,750 £32,000
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £97,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

ICT Support
Job Vacancy Trend

Job postings that featured ICT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for ICT Support in the UK

ICT Support
Salary Trend

3-month moving average salary quoted in jobs citing ICT Support.

Salary trend for ICT Support in the UK

ICT Support
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ICT Support within the UK over the 6 months to 30 November 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +198 9 £31,071 +29.31% 9
England +269 3 £31,071 +29.31% 7
Scotland - 3 - - 2
Wales - 3 - -
North of England +125 2 £27,500 +14.45% 2
Work from Home +261 1 - - 3
West Midlands +129 1 £34,642 +43.94%
Midlands +118 1 £34,642 +33.24% 1
North West +79 1 £27,500 +14.45%
North East +43 1 - - 1

ICT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 30 November 2023, ICT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring ICT Support in the job title.

1 6 (66.67%) Microsoft
2 4 (44.44%) Energy Management
2 4 (44.44%) Driving Licence
2 4 (44.44%) Operations Management
2 4 (44.44%) Local Government
2 4 (44.44%) Active Directory
2 4 (44.44%) Microsoft 365
3 3 (33.33%) Police
3 3 (33.33%) Inclusion and Diversity
3 3 (33.33%) Microsoft Certification
3 3 (33.33%) Microsoft Office
3 3 (33.33%) Windows
3 3 (33.33%) MCSE
3 3 (33.33%) DHCP
3 3 (33.33%) DNS
3 3 (33.33%) MCITP
3 3 (33.33%) Smartphone
3 3 (33.33%) Degree
3 3 (33.33%) Mathematics
3 3 (33.33%) Android
3 3 (33.33%) Windows 10
4 1 (11.11%) CRM
4 1 (11.11%) Agile
4 1 (11.11%) Retail
4 1 (11.11%) Management Information System
4 1 (11.11%) Continuous Improvement
4 1 (11.11%) Google Workspace
4 1 (11.11%) Network Management
4 1 (11.11%) DBS Check
4 1 (11.11%) GDPR

ICT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (33.33%) Microsoft Office
Cloud Services
1 4 (44.44%) Microsoft 365
2 1 (11.11%) Google Workspace
Communications & Networking
1 3 (33.33%) DHCP
1 3 (33.33%) DNS
General
1 4 (44.44%) Local Government
2 3 (33.33%) Inclusion and Diversity
2 3 (33.33%) Police
3 1 (11.11%) Retail
3 1 (11.11%) Social Housing
3 1 (11.11%) Social Skills
Miscellaneous
1 4 (44.44%) Driving Licence
2 3 (33.33%) Smartphone
3 1 (11.11%) Educational Technology
3 1 (11.11%) Management Information System
Operating Systems
1 3 (33.33%) Android
1 3 (33.33%) Windows
1 3 (33.33%) Windows 10
Processes & Methodologies
1 4 (44.44%) Energy Management
1 4 (44.44%) Operations Management
2 3 (33.33%) Mathematics
3 1 (11.11%) Agile
3 1 (11.11%) Coaching
3 1 (11.11%) Continuous Improvement
3 1 (11.11%) CRM
3 1 (11.11%) Customer Service
3 1 (11.11%) Mentoring
3 1 (11.11%) Network Management
Qualifications
1 3 (33.33%) Degree
1 3 (33.33%) MCITP
1 3 (33.33%) MCSE
1 3 (33.33%) Microsoft Certification
2 1 (11.11%) DBS Check
Quality Assurance & Compliance
1 1 (11.11%) GDPR
System Software
1 4 (44.44%) Active Directory
Vendors
1 6 (66.67%) Microsoft