ICT Support Job Trends

ICT Support
UK

The median ICT Support salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 6 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Mar 2026
Same period 2025 Same period 2024
Rank 646 665 768
Rank change year-on-year +19 +103 +174
Permanent jobs requiring an ICT Support 44 7 45
As % of all permanent jobs in the UK 0.061% 0.015% 0.057%
As % of the Job Titles category 0.067% 0.017% 0.060%
Number of salaries quoted 37 0 35
10th Percentile £26,500 - £14,000
25th Percentile £31,250 - £24,348
Median annual salary (50th Percentile) £35,000 - £24,696
Median % change year-on-year - - -4.84%
75th Percentile £40,000 - £35,579
90th Percentile £41,000 - £36,371
UK excluding London median annual salary £35,000 - £24,696
% change year-on-year - - -4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 66,132 41,732 74,862
% of permanent jobs with a recognized job title 91.60% 91.05% 94.66%
Number of salaries quoted 41,854 22,904 57,825
10th Percentile £29,750 £32,500 £28,500
25th Percentile £38,472 £45,000 £39,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £72,557
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -5.36%

ICT Support
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'ICT Support' in the job title relative to all permanent IT jobs advertised.

ICT Support job vacancy trend in the UK

ICT Support
Salary Trend

Salary distribution trend for ICT Support job vacancies in the UK.

Salary distribution trend for ICT Support job vacancies in the UK

ICT Support
Salary Histogram

Salary distribution for jobs citing ICT Support over the 6 months to 6 March 2026.

Salary histogram for ICT Support in the UK

ICT Support
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ICT Support within the UK over the 6 months to 6 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +9 41 £35,000 - 1
England +5 34 £35,000 - 1
South West -2 17 £35,000 -
East Midlands - 6 £27,000 -
Midlands - 6 £27,000 - 1
East of England - 6 £35,480 -
South East -15 5 £40,000 -
Scotland -5 4 £27,000 -
Work from Home - 3 £42,934 -
Wales - 3 £42,934 -

ICT Support Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 6 March 2026, ICT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring ICT Support in the job title.

1 36 (81.82%) Microsoft 365
2 31 (70.45%) Microsoft
3 25 (56.82%) Windows
4 19 (43.18%) Active Directory
5 14 (31.82%) Customer Service
6 13 (29.55%) SharePoint
7 12 (27.27%) Line Management
8 10 (22.73%) Azure
8 10 (22.73%) DNS
8 10 (22.73%) Entra ID
9 9 (20.45%) Android
9 9 (20.45%) Continuous Improvement
10 8 (18.18%) Problem-Solving
11 7 (15.91%) Cyber Essentials
11 7 (15.91%) Cybersecurity
11 7 (15.91%) HNC
11 7 (15.91%) HND
11 7 (15.91%) Network Security
12 6 (13.64%) Degree
12 6 (13.64%) Microsoft Exchange
12 6 (13.64%) Microsoft Office
12 6 (13.64%) VoIP
13 5 (11.36%) Apple iOS
13 5 (11.36%) Asset Management
13 5 (11.36%) AWS
13 5 (11.36%) Cloud Security
13 5 (11.36%) Coaching
13 5 (11.36%) Collaborative Culture
13 5 (11.36%) DHCP
13 5 (11.36%) Disaster Recovery

ICT Support Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 13 (29.55%) SharePoint
2 6 (13.64%) Microsoft Exchange
Applications
1 6 (13.64%) Microsoft Office
Cloud Services
1 36 (81.82%) Microsoft 365
2 10 (22.73%) Azure
2 10 (22.73%) Entra ID
3 5 (11.36%) AWS
3 5 (11.36%) OneDrive
4 1 (2.27%) Power Platform
Communications & Networking
1 10 (22.73%) DNS
2 7 (15.91%) Network Security
3 6 (13.64%) VoIP
4 5 (11.36%) DHCP
4 5 (11.36%) IP Telephony
4 5 (11.36%) TCP/IP
4 5 (11.36%) Wi-Fi
Database & Business Intelligence
1 1 (2.27%) GIS
1 1 (2.27%) Power BI
General
1 13 (29.55%) Local Government
2 10 (22.73%) Social Skills
3 5 (11.36%) Advertising
3 5 (11.36%) Public Sector
4 4 (9.09%) Finance
4 4 (9.09%) Organisational Skills
5 1 (2.27%) Military
Miscellaneous
1 12 (27.27%) Onboarding
2 10 (22.73%) Driving Licence
3 1 (2.27%) LLPG
3 1 (2.27%) Management Information System
Operating Systems
1 25 (56.82%) Windows
2 9 (20.45%) Android
3 5 (11.36%) Apple iOS
3 5 (11.36%) Mac OS
3 5 (11.36%) Windows 10
3 5 (11.36%) Windows Server
Processes & Methodologies
1 14 (31.82%) Customer Service
2 12 (27.27%) Line Management
3 9 (20.45%) Continuous Improvement
4 8 (18.18%) Problem-Solving
5 7 (15.91%) Cybersecurity
6 5 (11.36%) Asset Management
6 5 (11.36%) Cloud Security
6 5 (11.36%) Coaching
6 5 (11.36%) Collaborative Culture
6 5 (11.36%) Disaster Recovery
6 5 (11.36%) ITIL
6 5 (11.36%) Performance Management
6 5 (11.36%) Resource Management
6 5 (11.36%) Server Monitoring
7 4 (9.09%) Business Case
7 4 (9.09%) ITSM
8 3 (6.82%) Performance Monitoring
8 3 (6.82%) Project Management
8 3 (6.82%) Service Delivery
8 3 (6.82%) User Experience
Programming Languages
1 5 (11.36%) PowerShell
Qualifications
1 7 (15.91%) HNC
1 7 (15.91%) HND
2 6 (13.64%) Degree
3 5 (11.36%) Microsoft Certified Professional
4 1 (2.27%) DBS Check
Quality Assurance & Compliance
1 7 (15.91%) Cyber Essentials
System Software
1 19 (43.18%) Active Directory
2 5 (11.36%) Hyper-V
2 5 (11.36%) VMware Infrastructure
Systems Management
1 5 (11.36%) Microsoft Intune
Vendors
1 31 (70.45%) Microsoft
2 5 (11.36%) VMware