ICT Support Job Trends

ICT Support
UK

The median ICT Support salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 19 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Feb 2026
Same period 2025 Same period 2024
Rank 636 690 748
Rank change year-on-year +54 +58 +180
Permanent jobs requiring an ICT Support 38 8 42
As % of all permanent jobs in the UK 0.056% 0.016% 0.056%
As % of the Job Titles category 0.061% 0.018% 0.060%
Number of salaries quoted 33 0 32
10th Percentile - - £14,000
25th Percentile £26,500 - £24,522
Median annual salary (50th Percentile) £35,000 - £31,071
Median % change year-on-year - - +19.72%
75th Percentile £37,500 - £35,579
90th Percentile £40,000 - £36,686
UK excluding London median annual salary £35,000 - £24,696
% change year-on-year - - -4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 62,327 44,730 70,566
% of permanent jobs with a recognized job title 91.26% 91.49% 94.82%
Number of salaries quoted 39,291 23,468 55,142
10th Percentile £29,000 £33,235 £28,500
25th Percentile £37,500 £45,000 £39,230
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

ICT Support
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'ICT Support' in the job title relative to all permanent IT jobs advertised.

ICT Support job vacancy trend in the UK

ICT Support
Salary Trend

Salary distribution trend for ICT Support job vacancies in the UK.

Salary distribution trend for ICT Support job vacancies in the UK

ICT Support
Salary Histogram

Salary distribution for jobs citing ICT Support over the 6 months to 19 February 2026.

Salary histogram for ICT Support in the UK

ICT Support
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ICT Support within the UK over the 6 months to 19 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +37 35 £35,000 - 7
England +42 30 £35,000 - 6
South West +10 17 £35,000 -
Midlands +2 6 £27,000 - 2
East Midlands - 6 £27,000 - 1
Scotland - 4 £27,000 -
East of England - 4 £35,480 - 1
South East +8 3 £40,000 - 2
Wales - 1 £42,934 - 1
Work from Home - 1 £42,934 - 2

ICT Support Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 19 February 2026, ICT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring ICT Support in the job title.

1 32 (84.21%) Microsoft 365
2 29 (76.32%) Microsoft
3 21 (55.26%) Windows
4 17 (44.74%) Active Directory
5 13 (34.21%) SharePoint
6 12 (31.58%) Customer Service
7 10 (26.32%) Line Management
8 8 (21.05%) Azure
8 8 (21.05%) DNS
8 8 (21.05%) Entra ID
9 7 (18.42%) Android
9 7 (18.42%) Continuous Improvement
9 7 (18.42%) Cyber Essentials
9 7 (18.42%) Cybersecurity
9 7 (18.42%) HNC
9 7 (18.42%) HND
9 7 (18.42%) Network Security
10 6 (15.79%) Microsoft Exchange
10 6 (15.79%) Problem-Solving
10 6 (15.79%) VoIP
11 5 (13.16%) Apple iOS
11 5 (13.16%) Asset Management
11 5 (13.16%) Cloud Security
11 5 (13.16%) Collaborative Culture
11 5 (13.16%) Disaster Recovery
11 5 (13.16%) Hyper-V
11 5 (13.16%) IP Telephony
11 5 (13.16%) ITIL
11 5 (13.16%) Mac OS
11 5 (13.16%) Microsoft Certified Professional

ICT Support Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 13 (34.21%) SharePoint
2 6 (15.79%) Microsoft Exchange
Applications
1 4 (10.53%) Microsoft Office
Cloud Services
1 32 (84.21%) Microsoft 365
2 8 (21.05%) Azure
2 8 (21.05%) Entra ID
3 5 (13.16%) OneDrive
4 3 (7.89%) AWS
5 1 (2.63%) Power Platform
Communications & Networking
1 8 (21.05%) DNS
2 7 (18.42%) Network Security
3 6 (15.79%) VoIP
4 5 (13.16%) IP Telephony
4 5 (13.16%) Wi-Fi
5 3 (7.89%) DHCP
5 3 (7.89%) TCP/IP
Database & Business Intelligence
1 1 (2.63%) GIS
1 1 (2.63%) Power BI
General
1 9 (23.68%) Local Government
2 8 (21.05%) Social Skills
3 5 (13.16%) Advertising
3 5 (13.16%) Public Sector
4 2 (5.26%) Finance
4 2 (5.26%) Organisational Skills
5 1 (2.63%) Military
Miscellaneous
1 12 (31.58%) Onboarding
2 8 (21.05%) Driving Licence
3 1 (2.63%) LLPG
3 1 (2.63%) Management Information System
Operating Systems
1 21 (55.26%) Windows
2 7 (18.42%) Android
3 5 (13.16%) Apple iOS
3 5 (13.16%) Mac OS
3 5 (13.16%) Windows 10
4 3 (7.89%) Windows Server
Processes & Methodologies
1 12 (31.58%) Customer Service
2 10 (26.32%) Line Management
3 7 (18.42%) Continuous Improvement
3 7 (18.42%) Cybersecurity
4 6 (15.79%) Problem-Solving
5 5 (13.16%) Asset Management
5 5 (13.16%) Cloud Security
5 5 (13.16%) Collaborative Culture
5 5 (13.16%) Disaster Recovery
5 5 (13.16%) ITIL
5 5 (13.16%) Server Monitoring
6 3 (7.89%) Coaching
6 3 (7.89%) Performance Management
6 3 (7.89%) Resource Management
7 2 (5.26%) Business Case
7 2 (5.26%) ITSM
8 1 (2.63%) Information Security
8 1 (2.63%) Information Security Management
8 1 (2.63%) ISMS
8 1 (2.63%) Security Management
Programming Languages
1 5 (13.16%) PowerShell
Qualifications
1 7 (18.42%) HNC
1 7 (18.42%) HND
2 5 (13.16%) Microsoft Certified Professional
3 4 (10.53%) Degree
4 1 (2.63%) DBS Check
Quality Assurance & Compliance
1 7 (18.42%) Cyber Essentials
System Software
1 17 (44.74%) Active Directory
2 5 (13.16%) Hyper-V
2 5 (13.16%) VMware Infrastructure
Systems Management
1 5 (13.16%) Microsoft Intune
Vendors
1 29 (76.32%) Microsoft
2 5 (13.16%) VMware