Period
to 20 November 2017

The median annual salary for a Support Assistant was £24,500 in advertised job vacancies during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Assistant
UK
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 1150 1171 1255
Rank change year-on-year +21 +84 -14
Permanent jobs requiring a Support Assistant 39 48 56
As % of all permanent IT jobs advertised in the UK 0.022% 0.026% 0.026%
As % of the Job Titles category 0.023% 0.027% 0.027%
Number of salaries quoted 34 44 43
UK median annual salary £24,500 £21,750 £21,000
Median salary % change year-on-year +12.64% +3.57% -4.55%
10th Percentile £18,000 £16,500 £17,750
90th Percentile £33,750 £31,200 £28,875
UK excluding London median annual salary £21,500 £17,797 £19,500
% change year-on-year +20.81% -8.73% -4.88%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172189 180467 210956
% of permanent IT jobs with a recognized job title 95.78% 96.48% 96.46%
Number of salaries quoted 138171 151048 175187
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Support Assistant
Job Vacancy Trend

Job postings that featured Support Assistant in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Assistant in the UK

Support Assistant
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Assistant.

Salary trend for Support Assistant in the UK

Support Assistant
Salary Histogram

The salary distribution of IT jobs citing Support Assistant over the 6 months to 20 November 2017.

Salary histogram for Support Assistant in the UK

Support Assistant
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Assistant within the UK over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 37 £24,000 +9.09% 2
UK excluding London +37 26 £21,500 +20.81% 3
London -15 13 £30,250 +32.97%
South East +46 11 £21,000 -15.15% 1
Midlands +17 6 £18,000 -25.77% 1
South West +15 5 £25,500 +64.52%
East Midlands - 5 £18,000 -
Scotland - 2 £26,250 - 1
West Midlands +7 1 - - 1
North of England +3 1 - -
East of England 0 1 £23,250 +32.86%
North West -13 1 - -

Support Assistant Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2017, Support Assistant job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Assistant in the job title.

1 25 (64.10%) Windows
2 21 (53.85%) Microsoft
3 14 (35.90%) Active Directory
3 14 (35.90%) Microsoft Office
4 9 (23.08%) Windows 7
4 9 (23.08%) Windows Server 2012
5 8 (20.51%) Finance
5 8 (20.51%) Windows Server
6 7 (17.95%) Legal
6 7 (17.95%) SQL Server
6 7 (17.95%) Degree
6 7 (17.95%) Windows Server 2008
7 6 (15.38%) VMware Infrastructure
7 6 (15.38%) Windows 10
7 6 (15.38%) TCP/IP
7 6 (15.38%) VMware
7 6 (15.38%) Firewall
8 4 (10.26%) Skype
8 4 (10.26%) Replication
8 4 (10.26%) vSphere
8 4 (10.26%) VMware ESXi
8 4 (10.26%) Skype for Business
8 4 (10.26%) Veeam
8 4 (10.26%) VLAN
8 4 (10.26%) QlikView
8 4 (10.26%) Intranet
8 4 (10.26%) DHCP
8 4 (10.26%) Information Security
8 4 (10.26%) DNS
8 4 (10.26%) SQL

Support Assistant Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.26%) SharePoint
1 4 (10.26%) Skype for Business
2 2 (5.13%) MS Exchange
3 1 (2.56%) CMS
3 1 (2.56%) Exchange Server 2010
Applications
1 14 (35.90%) Microsoft Office
2 3 (7.69%) Microsoft Excel
3 1 (2.56%) Acrobat
3 1 (2.56%) Adobe Captivate
3 1 (2.56%) Adobe Illustrator
3 1 (2.56%) MicroStation
3 1 (2.56%) Photoshop
Business Applications
1 1 (2.56%) Dynamics CRM
1 1 (2.56%) Dynamics NAV
1 1 (2.56%) NetSuite
1 1 (2.56%) SAP Business One
Cloud Services
1 3 (7.69%) Office 365
2 1 (2.56%) Adobe Creative Cloud
2 1 (2.56%) Dropbox
Communications & Networking
1 6 (15.38%) Firewall
1 6 (15.38%) TCP/IP
2 4 (10.26%) DHCP
2 4 (10.26%) DNS
2 4 (10.26%) Intranet
2 4 (10.26%) Skype
2 4 (10.26%) VLAN
3 3 (7.69%) LAN
4 2 (5.13%) VPN
4 2 (5.13%) WAN
5 1 (2.56%) Wi-Fi
Database & Business Intelligence
1 7 (17.95%) SQL Server
2 4 (10.26%) QlikView
3 3 (7.69%) MySQL
4 2 (5.13%) BusinessObjects
4 2 (5.13%) MS Access
4 2 (5.13%) SQL Server Reporting Services
5 1 (2.56%) Crystal Reports
General
1 8 (20.51%) Finance
2 7 (17.95%) Legal
3 2 (5.13%) Advertising
3 2 (5.13%) Marketing
4 1 (2.56%) Banking
4 1 (2.56%) French Language
4 1 (2.56%) Manufacturing
4 1 (2.56%) Retail
4 1 (2.56%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.56%) Natural Language Processing
Miscellaneous
1 4 (10.26%) Replication
2 3 (7.69%) Driving Licence
3 2 (5.13%) Analytical Skills
3 2 (5.13%) Social Media
4 1 (2.56%) CCTV
4 1 (2.56%) Computer Science
4 1 (2.56%) EPoS
4 1 (2.56%) Graphic Design
4 1 (2.56%) iPhone
Operating Systems
1 25 (64.10%) Windows
2 9 (23.08%) Windows 7
2 9 (23.08%) Windows Server 2012
3 8 (20.51%) Windows Server
4 7 (17.95%) Windows Server 2008
5 6 (15.38%) Windows 10
6 3 (7.69%) Linux
7 1 (2.56%) Android
7 1 (2.56%) Ubuntu
Processes & Methodologies
1 4 (10.26%) Information Security
2 3 (7.69%) E-Commerce
2 3 (7.69%) ERP
2 3 (7.69%) ITIL
3 2 (5.13%) Analytics
3 2 (5.13%) CRM
3 2 (5.13%) Visualisation
4 1 (2.56%) Agile Software Development
4 1 (2.56%) Asset Management
4 1 (2.56%) Content Management
4 1 (2.56%) Cybersecurity
4 1 (2.56%) Data Analytics
4 1 (2.56%) Data Protection
4 1 (2.56%) Line Management
4 1 (2.56%) Mathematics
4 1 (2.56%) Patch Management
4 1 (2.56%) Software Licensing
4 1 (2.56%) Stakeholder Management
4 1 (2.56%) Time Management
4 1 (2.56%) Web Analytics
Programming Languages
1 4 (10.26%) SQL
2 2 (5.13%) T-SQL
3 1 (2.56%) C
3 1 (2.56%) JavaScript
3 1 (2.56%) PowerShell
Qualifications
1 7 (17.95%) Degree
2 2 (5.13%) Microsoft Certification
3 1 (2.56%) A+ Certification
3 1 (2.56%) CIMA
3 1 (2.56%) Network+ Certification
3 1 (2.56%) SC Cleared
3 1 (2.56%) Security Cleared
Quality Assurance & Compliance
1 2 (5.13%) SLA
2 1 (2.56%) SEPA
System Software
1 14 (35.90%) Active Directory
2 6 (15.38%) VMware Infrastructure
3 4 (10.26%) VMware ESXi
3 4 (10.26%) vSphere
Systems Management
1 4 (10.26%) PaperCut
1 4 (10.26%) vCenter Server
Vendors
1 21 (53.85%) Microsoft
2 6 (15.38%) VMware
3 4 (10.26%) Veeam
4 1 (2.56%) Adobe
4 1 (2.56%) Apple
4 1 (2.56%) Citrix
4 1 (2.56%) Epicor
4 1 (2.56%) iManage
4 1 (2.56%) Infor
4 1 (2.56%) Sage
4 1 (2.56%) Salesforce.com
4 1 (2.56%) SAP
4 1 (2.56%) Xero