Period
to 21 August 2017

The median annual salary for a 2nd Line Support Analyst was £28,000 in advertised job vacancies during the 6 months to 21 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
UK
6 months to
21 Aug 2017
Same period 2016 Same period 2015
Rank 640 647 670
Rank change year-on-year +7 +23 -61
Permanent jobs requiring a 2nd Line Support Analyst 621 724 774
As % of all permanent IT jobs advertised in the UK 0.35% 0.37% 0.35%
As % of the Job Titles category 0.37% 0.38% 0.37%
Number of salaries quoted 573 661 707
UK median annual salary £28,000 £27,500 £27,000
Median salary % change year-on-year +1.82% +1.85% +5.88%
10th Percentile £21,500 £20,750 £20,750
90th Percentile £36,900 £36,250 £37,200
UK excluding London median annual salary £25,500 £25,000 £24,500
% change year-on-year +2.00% +2.04% +2.08%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 168775 190147 210577
As % of all permanent IT job vacancies advertised in the UK 95.89% 96.49% 96.47%
Number of salaries quoted 136047 159941 173454
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst.

Salary trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Analyst over the 6 months to 21 August 2017.

Salary histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 21 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 598 £28,000 +1.82% 24
UK excluding London -13 340 £25,500 +2.00% 20
London +62 266 £31,500 +5.00% 5
South East +12 148 £26,000 -5.45% 11
North of England -52 71 £24,000 - 4
Midlands +34 54 £25,000 - 2
Yorkshire -17 44 £25,000 +3.09% 3
East of England +2 43 £27,500 +3.77%
East Midlands +35 30 £25,000 -1.96% 2
North West -23 26 £22,000 -4.35% 1
West Midlands +10 24 £23,991 -2.08%
South West -4 17 £24,000 +2.13% 2
Wales +17 4 £28,500 +18.75% 1
Scotland +8 3 £26,115 +24.36%
North East +15 1 £29,000 +5.45%

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 August 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Analyst in the job title.

1 442 (71.18%) Windows
2 367 (59.10%) Active Directory
3 319 (51.37%) Microsoft
4 207 (33.33%) Windows 7
5 202 (32.53%) Microsoft Office
6 159 (25.60%) Windows Server
7 158 (25.44%) MS Exchange
8 143 (23.03%) ITIL
9 114 (18.36%) Finance
10 107 (17.23%) Citrix
11 99 (15.94%) Windows 10
12 94 (15.14%) Office 365
13 92 (14.81%) VMware
14 91 (14.65%) SQL
15 88 (14.17%) Cisco
16 81 (13.04%) Windows Server 2008
17 69 (11.11%) LAN
18 68 (10.95%) Blackberry
19 63 (10.14%) SLA
20 62 (9.98%) Windows 8
21 61 (9.82%) WAN
21 61 (9.82%) Microsoft Certification
22 57 (9.18%) Windows Server 2012
23 56 (9.02%) Firewall
24 55 (8.86%) Law
24 55 (8.86%) DHCP
25 53 (8.53%) DNS
26 52 (8.37%) TCP/IP
26 52 (8.37%) Legal
27 50 (8.05%) MCP

2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 158 (25.44%) MS Exchange
2 50 (8.05%) Exchange Server 2010
3 46 (7.41%) Blackberry Enterprise Server
4 42 (6.76%) SharePoint
5 25 (4.03%) Exchange Server 2013
6 23 (3.70%) Exchange Server 2007
7 16 (2.58%) IIS
8 15 (2.42%) Skype for Business
9 14 (2.25%) Site Server
10 9 (1.45%) Apache
11 8 (1.29%) Exchange Server 2003
11 8 (1.29%) Tomcat
12 3 (0.48%) SharePoint 2010
13 2 (0.32%) BizTalk Server
13 2 (0.32%) IBM Notes
13 2 (0.32%) SAP Portal
14 1 (0.16%) Confluence
14 1 (0.16%) JBoss
14 1 (0.16%) SharePoint Server
14 1 (0.16%) WordPress
Applications
1 202 (32.53%) Microsoft Office
2 21 (3.38%) Microsoft Excel
3 15 (2.42%) Microsoft PowerPoint
4 4 (0.64%) Adobe Creative Suite
5 2 (0.32%) AutoCAD
5 2 (0.32%) Revit
6 1 (0.16%) S-PLUS
Business Applications
1 8 (1.29%) Dynamics CRM
2 4 (0.64%) NetSuite
3 3 (0.48%) Payment Gateway
4 2 (0.32%) SAP CRM
4 2 (0.32%) SAP R/3
5 1 (0.16%) Dynamics AX
5 1 (0.16%) Dynamics NAV
5 1 (0.16%) GoldMine
5 1 (0.16%) Markit EDM
5 1 (0.16%) thinkFolio
Cloud Services
1 94 (15.14%) Office 365
2 17 (2.74%) Microsoft Azure
3 12 (1.93%) SaaS
4 9 (1.45%) Amazon AWS
4 9 (1.45%) Cloud Computing
5 6 (0.97%) G Suite
6 5 (0.81%) OneDrive
7 3 (0.48%) IaaS
7 3 (0.48%) PaaS
Communications & Networking
1 69 (11.11%) LAN
2 61 (9.82%) WAN
3 56 (9.02%) Firewall
4 55 (8.86%) DHCP
5 53 (8.53%) DNS
6 52 (8.37%) TCP/IP
7 48 (7.73%) VPN
8 33 (5.31%) VoIP
9 25 (4.03%) Internet
10 21 (3.38%) Wi-Fi
11 19 (3.06%) Wireless
12 16 (2.58%) SAN
13 12 (1.93%) Skype
14 11 (1.77%) VLAN
15 10 (1.61%) FTP
16 7 (1.13%) WLAN
17 6 (0.97%) IP Telephony
17 6 (0.97%) Remote Desktop
17 6 (0.97%) SMTP
17 6 (0.97%) SNMP
Database & Business Intelligence
1 42 (6.76%) SQL Server
2 13 (2.09%) Relational Database
3 8 (1.29%) Crystal Reports
3 8 (1.29%) MySQL
3 8 (1.29%) SQL Server Reporting Services
4 6 (0.97%) Data Warehouse
5 4 (0.64%) SQL Server 2008
6 3 (0.48%) BusinessObjects
6 3 (0.48%) SQL Server Integration Services
7 1 (0.16%) Blockchain
7 1 (0.16%) Oracle Database
7 1 (0.16%) SQL Server 2005
Development Applications
1 6 (0.97%) JIRA
2 2 (0.32%) Eclipse
2 2 (0.32%) Team Foundation Server
2 2 (0.32%) Visual Studio
3 1 (0.16%) SQL Server Management Studio (SSMS)
General
1 114 (18.36%) Finance
2 55 (8.86%) Law
3 52 (8.37%) Legal
4 24 (3.86%) Retail
5 13 (2.09%) Banking
6 7 (1.13%) Billing
6 7 (1.13%) Telecoms
7 5 (0.81%) Advertising
7 5 (0.81%) Games
7 5 (0.81%) Manufacturing
8 4 (0.64%) Marketing
9 3 (0.48%) Automotive
9 3 (0.48%) Financial Institution
10 2 (0.32%) Back Office
10 2 (0.32%) Front Office
10 2 (0.32%) Investment Banking
11 1 (0.16%) International Banking
11 1 (0.16%) Multimedia
Libraries, Frameworks & Software Standards
1 13 (2.09%) .NET
1 13 (2.09%) CSS
1 13 (2.09%) HTML
2 10 (1.61%) ASP.NET
2 10 (1.61%) ASP.NET MVC 5
2 10 (1.61%) HTML5
2 10 (1.61%) jQuery
2 10 (1.61%) Twitter Bootstrap
3 9 (1.45%) ASP.NET MVC
4 5 (0.81%) COM
5 3 (0.48%) XMPP
6 2 (0.32%) SAP Basis
7 1 (0.16%) FIX Protocol
7 1 (0.16%) Middleware
7 1 (0.16%) PRADO
7 1 (0.16%) XML
Miscellaneous
1 68 (10.95%) Blackberry
2 27 (4.35%) iPad
3 24 (3.86%) Analytical Skills
4 20 (3.22%) iPhone
5 16 (2.58%) Computer Science
6 15 (2.42%) User Experience
7 14 (2.25%) Management Information System
8 12 (1.93%) EPoS
9 11 (1.77%) Driving Licence
10 10 (1.61%) Video Conferencing
11 9 (1.45%) PMI
11 9 (1.45%) Smartphone
12 7 (1.13%) Replication
13 5 (0.81%) Data Centre
14 4 (0.64%) Fat Client
14 4 (0.64%) FMCG
14 4 (0.64%) Thin Client
15 3 (0.48%) Fintech
15 3 (0.48%) NHS
15 3 (0.48%) RSA SecurID
Operating Systems
1 442 (71.18%) Windows
2 207 (33.33%) Windows 7
3 159 (25.60%) Windows Server
4 99 (15.94%) Windows 10
5 81 (13.04%) Windows Server 2008
6 62 (9.98%) Windows 8
7 57 (9.18%) Windows Server 2012
8 42 (6.76%) Android
9 33 (5.31%) Apple iOS
10 30 (4.83%) Windows XP
11 17 (2.74%) Linux
11 17 (2.74%) Mac OS X
12 11 (1.77%) Windows Server 2003
13 7 (1.13%) Data ONTAP
14 3 (0.48%) Unix
14 3 (0.48%) Windows Mobile
14 3 (0.48%) Windows Vista
15 2 (0.32%) Mac OS
15 2 (0.32%) Windows Phone
16 1 (0.16%) Windows 2000
Processes & Methodologies
1 143 (23.03%) ITIL
2 27 (4.35%) Project Management
3 25 (4.03%) Incident Management
4 23 (3.70%) ITIL V3
5 21 (3.38%) Time Management
6 20 (3.22%) Service Delivery
7 19 (3.06%) CRM
8 18 (2.90%) Asset Management
9 16 (2.58%) Disaster Recovery
10 15 (2.42%) Problem Management
11 13 (2.09%) Change Management
11 13 (2.09%) Mentoring
12 11 (1.77%) Agile Software Development
12 11 (1.77%) Document Management
12 11 (1.77%) Service Management
13 10 (1.61%) MVC
14 9 (1.45%) Process Improvement
15 8 (1.29%) Manual Testing
15 8 (1.29%) Mobile Device Management
15 8 (1.29%) Root Cause Analysis
Programming Languages
1 91 (14.65%) SQL
2 28 (4.51%) PowerShell
3 11 (1.77%) C#
4 4 (0.64%) PHP
5 3 (0.48%) Python
5 3 (0.48%) Uniface
6 2 (0.32%) T-SQL
6 2 (0.32%) VB
6 2 (0.32%) VBA
7 1 (0.16%) C
7 1 (0.16%) Java
7 1 (0.16%) PL/SQL
7 1 (0.16%) VB.NET
Qualifications
1 61 (9.82%) Microsoft Certification
2 50 (8.05%) MCP
3 36 (5.80%) Degree
4 32 (5.15%) MCSE
5 25 (4.03%) A+ Certification
6 24 (3.86%) Cisco Certification
7 23 (3.70%) CCNA
8 21 (3.38%) ITIL Certification
9 13 (2.09%) MCTS
10 12 (1.93%) MCSA
10 12 (1.93%) Security Cleared
11 11 (1.77%) SC Cleared
12 9 (1.45%) PMI Certification
13 7 (1.13%) Computer Science Degree
14 5 (0.81%) MCDST
14 5 (0.81%) Network+ Certification
15 4 (0.64%) CCNP
16 3 (0.48%) ITIL Foundation Certificate
17 2 (0.32%) BPSS Clearance
17 2 (0.32%) MCITP
Quality Assurance & Compliance
1 63 (10.14%) SLA
2 11 (1.77%) QA
3 1 (0.16%) GxP
3 1 (0.16%) ISO 9001
3 1 (0.16%) ISO/IEC 27001
System Software
1 367 (59.10%) Active Directory
2 41 (6.60%) VMware Infrastructure
3 33 (5.31%) Hyper-V
4 15 (2.42%) XenApp
5 10 (1.61%) vSphere
6 5 (0.81%) Firmware
7 2 (0.32%) Terminal Services
7 2 (0.32%) Virtual Desktop
7 2 (0.32%) VMware ESXi
7 2 (0.32%) VMware Workstation
8 1 (0.16%) BlackBerry Internet Service
8 1 (0.16%) Microsoft Virtual Server
8 1 (0.16%) Virtual Machines
8 1 (0.16%) Virtual Servers
8 1 (0.16%) XenDesktop
Systems Management
1 32 (5.15%) SCCM
2 21 (3.38%) Backup Exec
3 17 (2.74%) Norton AntiVirus
4 10 (1.61%) ServiceCenter
5 8 (1.29%) Microsoft Intune
6 7 (1.13%) Ansible
6 7 (1.13%) WSUS
7 5 (0.81%) Cacti
7 5 (0.81%) Nagios
7 5 (0.81%) NetBackup
7 5 (0.81%) Symantec Endpoint Protection
8 4 (0.64%) vCenter Server
9 3 (0.48%) Microsoft Data Protection Manager
10 2 (0.32%) Jamf Pro
10 2 (0.32%) SCOM
11 1 (0.16%) AirWatch
11 1 (0.16%) Cisco CUCM
Vendors
1 319 (51.37%) Microsoft
2 107 (17.23%) Citrix
3 92 (14.81%) VMware
4 88 (14.17%) Cisco
5 45 (7.25%) Apple
6 39 (6.28%) iManage
7 25 (4.03%) Symantec
8 22 (3.54%) HP
9 14 (2.25%) Bloomberg
9 14 (2.25%) Samsung
10 13 (2.09%) Dell
11 12 (1.93%) Avaya
11 12 (1.93%) Google
11 12 (1.93%) Reuters
12 10 (1.61%) Juniper
12 10 (1.61%) Salesforce.com
12 10 (1.61%) Veeam
13 9 (1.45%) SAP
14 7 (1.13%) NetApp
14 7 (1.13%) Oracle