Period
to 22 October 2017

The median annual salary for a 2nd Line Support Analyst was £27,500 in advertised job vacancies during the 6 months to 22 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
UK
6 months to
22 Oct 2017
Same period 2016 Same period 2015
Rank 692 647 687
Rank change year-on-year -45 +40 -107
Permanent jobs requiring a 2nd Line Support Analyst 550 718 718
As % of all permanent IT jobs advertised in the UK 0.32% 0.38% 0.33%
As % of the Job Titles category 0.33% 0.39% 0.34%
Number of salaries quoted 521 679 664
UK median annual salary £27,500 £27,500 £26,500
Median salary % change year-on-year - +3.77% +3.92%
10th Percentile £21,250 £20,750 £20,500
90th Percentile £36,250 £36,350 £36,000
UK excluding London median annual salary £25,500 £25,000 £24,500
% change year-on-year +2.00% +2.04% -2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166897 182928 210949
% of permanent IT jobs with a recognized job title 95.76% 96.45% 96.48%
Number of salaries quoted 133624 153285 174869
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst.

Salary trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Analyst over the 6 months to 22 October 2017.

Salary histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 22 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -54 528 £27,500 - 14
UK excluding London -48 321 £25,500 +2.00% 11
London -31 213 £31,500 +5.00% 3
South East -8 131 £26,500 +1.92% 6
North of England +2 70 £25,000 +4.17% 3
Midlands +36 53 £25,000 +1.01%
Yorkshire -8 41 £25,000 +3.09% 2
East of England -8 40 £27,000 +4.85% 1
West Midlands +12 28 £25,000 +4.17%
North West +7 28 £23,500 +10.59% 1
East Midlands +46 25 £25,000 -0.99%
South West -5 22 £25,000 -6.54% 1
Wales +11 3 £28,500 +26.67%
Scotland -19 2 £26,115 +1.42%
North East +16 1 £29,000 +5.45%

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 October 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Analyst in the job title.

1 381 (69.27%) Windows
2 317 (57.64%) Active Directory
3 311 (56.55%) Microsoft
4 188 (34.18%) Microsoft Office
5 174 (31.64%) Windows 7
6 159 (28.91%) Windows Server
7 145 (26.36%) MS Exchange
8 144 (26.18%) ITIL
9 115 (20.91%) Office 365
10 108 (19.64%) Windows 10
11 94 (17.09%) Finance
12 93 (16.91%) VMware
13 80 (14.55%) Citrix
14 79 (14.36%) Cisco
14 79 (14.36%) SQL
14 79 (14.36%) Windows Server 2008
15 71 (12.91%) Firewall
16 66 (12.00%) Windows Server 2012
17 61 (11.09%) LAN
18 60 (10.91%) SLA
18 60 (10.91%) Microsoft Certification
19 59 (10.73%) DNS
20 58 (10.55%) WAN
20 58 (10.55%) DHCP
21 56 (10.18%) Exchange Server 2010
22 55 (10.00%) TCP/IP
23 54 (9.82%) VMware Infrastructure
23 54 (9.82%) Windows 8
24 53 (9.64%) Law
25 47 (8.55%) Hyper-V

2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 145 (26.36%) MS Exchange
2 56 (10.18%) Exchange Server 2010
3 43 (7.82%) SharePoint
4 31 (5.64%) Blackberry Enterprise Server
5 29 (5.27%) Exchange Server 2013
6 24 (4.36%) IIS
7 23 (4.18%) Exchange Server 2007
8 14 (2.55%) Skype for Business
9 10 (1.82%) Site Server
10 9 (1.64%) Exchange Server 2003
11 5 (0.91%) Apache
12 4 (0.73%) Tomcat
13 3 (0.55%) SharePoint 2010
14 2 (0.36%) IBM Notes
15 1 (0.18%) Confluence
15 1 (0.18%) JBoss
15 1 (0.18%) SharePoint 2013
15 1 (0.18%) SharePoint Server
15 1 (0.18%) WordPress
Applications
1 188 (34.18%) Microsoft Office
2 19 (3.45%) Microsoft Excel
3 10 (1.82%) Microsoft PowerPoint
4 3 (0.55%) Adobe Creative Suite
5 2 (0.36%) AutoCAD
5 2 (0.36%) Revit
6 1 (0.18%) MS Visio
6 1 (0.18%) S-PLUS
Business Applications
1 8 (1.45%) Dynamics CRM
2 4 (0.73%) NetSuite
3 3 (0.55%) Payment Gateway
3 3 (0.55%) Sage 200
3 3 (0.55%) SAP Business One
4 2 (0.36%) GoldMine
4 2 (0.36%) Markit EDM
4 2 (0.36%) thinkFolio
5 1 (0.18%) Dynamics AX
5 1 (0.18%) Eloqua
5 1 (0.18%) Visualfiles
Cloud Services
1 115 (20.91%) Office 365
2 25 (4.55%) Microsoft Azure
3 7 (1.27%) OneDrive
3 7 (1.27%) SaaS
4 5 (0.91%) Amazon AWS
4 5 (0.91%) Cloud Computing
4 5 (0.91%) Mimecast
5 3 (0.55%) G Suite
5 3 (0.55%) IaaS
5 3 (0.55%) PaaS
6 1 (0.18%) Adobe Analytics
6 1 (0.18%) Adobe Creative Cloud
Communications & Networking
1 71 (12.91%) Firewall
2 61 (11.09%) LAN
3 59 (10.73%) DNS
4 58 (10.55%) DHCP
4 58 (10.55%) WAN
5 55 (10.00%) TCP/IP
6 39 (7.09%) VPN
7 28 (5.09%) VoIP
8 17 (3.09%) SAN
9 16 (2.91%) Skype
10 13 (2.36%) Internet
10 13 (2.36%) Wireless
11 12 (2.18%) Remote Desktop
12 11 (2.00%) IP Telephony
13 9 (1.64%) VLAN
13 9 (1.64%) Wi-Fi
14 7 (1.27%) WLAN
15 5 (0.91%) FTP
16 4 (0.73%) NAS
17 3 (0.55%) SMTP
Database & Business Intelligence
1 24 (4.36%) SQL Server
2 6 (1.09%) Relational Database
3 4 (0.73%) MySQL
4 3 (0.55%) Crystal Reports
4 3 (0.55%) SQL Server 2008
4 3 (0.55%) SQL Server Integration Services
4 3 (0.55%) SQL Server Reporting Services
5 2 (0.36%) Blockchain
6 1 (0.18%) Data Warehouse
6 1 (0.18%) Oracle Database
6 1 (0.18%) Oracle Reports
6 1 (0.18%) PostgreSQL
6 1 (0.18%) SQL Server 2005
Development Applications
1 7 (1.27%) JIRA
2 2 (0.36%) Eclipse
2 2 (0.36%) Visual Studio
3 1 (0.18%) SQL Server Management Studio (SSMS)
General
1 94 (17.09%) Finance
2 53 (9.64%) Law
3 42 (7.64%) Legal
4 28 (5.09%) Retail
5 15 (2.73%) Banking
6 10 (1.82%) Telecoms
7 6 (1.09%) Manufacturing
8 4 (0.73%) Back Office
8 4 (0.73%) Marketing
9 3 (0.55%) Automotive
9 3 (0.55%) Financial Institution
9 3 (0.55%) Front Office
9 3 (0.55%) Games
10 2 (0.36%) Advertising
10 2 (0.36%) Billing
10 2 (0.36%) Investment Banking
11 1 (0.18%) Aerospace
11 1 (0.18%) French Language
11 1 (0.18%) Multimedia
Libraries, Frameworks & Software Standards
1 11 (2.00%) CSS
1 11 (2.00%) HTML
2 9 (1.64%) .NET
3 6 (1.09%) ASP.NET
3 6 (1.09%) ASP.NET MVC 5
3 6 (1.09%) HTML5
3 6 (1.09%) jQuery
3 6 (1.09%) Twitter Bootstrap
4 5 (0.91%) ASP.NET MVC
4 5 (0.91%) COM
5 3 (0.55%) FIX Protocol
6 1 (0.18%) Middleware
6 1 (0.18%) PRADO
6 1 (0.18%) XML
Miscellaneous
1 41 (7.45%) Blackberry
2 27 (4.91%) Analytical Skills
3 18 (3.27%) Management Information System
4 17 (3.09%) iPhone
5 15 (2.73%) Computer Science
6 13 (2.36%) Driving Licence
7 12 (2.18%) iPad
8 11 (2.00%) User Experience
9 8 (1.45%) Enterprise Storage
9 8 (1.45%) EPoS
9 8 (1.45%) Replication
10 7 (1.27%) Fintech
10 7 (1.27%) Smartphone
11 6 (1.09%) Video Conferencing
12 5 (0.91%) Data Centre
12 5 (0.91%) PMI
13 4 (0.73%) Enterprise Software
14 3 (0.55%) CCTV
14 3 (0.55%) Derivative
14 3 (0.55%) FMCG
Operating Systems
1 381 (69.27%) Windows
2 174 (31.64%) Windows 7
3 159 (28.91%) Windows Server
4 108 (19.64%) Windows 10
5 79 (14.36%) Windows Server 2008
6 66 (12.00%) Windows Server 2012
7 54 (9.82%) Windows 8
8 32 (5.82%) Android
9 21 (3.82%) Linux
10 19 (3.45%) Windows XP
11 17 (3.09%) Apple iOS
11 17 (3.09%) Mac OS X
12 15 (2.73%) Windows Server 2003
13 7 (1.27%) Mac OS
14 3 (0.55%) Data ONTAP
14 3 (0.55%) Windows Phone
15 2 (0.36%) CentOS
15 2 (0.36%) Unix
15 2 (0.36%) Windows Vista
16 1 (0.18%) Windows 2000
Processes & Methodologies
1 144 (26.18%) ITIL
2 32 (5.82%) Incident Management
3 31 (5.64%) Service Delivery
4 27 (4.91%) Problem Management
5 23 (4.18%) Change Management
6 21 (3.82%) Project Management
7 19 (3.45%) CRM
7 19 (3.45%) ITIL V3
7 19 (3.45%) Service Management
8 17 (3.09%) Process Improvement
9 15 (2.73%) Time Management
10 12 (2.18%) Root Cause Analysis
11 11 (2.00%) Line Management
12 10 (1.82%) Asset Management
12 10 (1.82%) Mobile Device Management
13 8 (1.45%) Disaster Recovery
13 8 (1.45%) Document Management
13 8 (1.45%) Manual Testing
13 8 (1.45%) Mathematics
13 8 (1.45%) Software Deployment
Programming Languages
1 79 (14.36%) SQL
2 21 (3.82%) PowerShell
3 7 (1.27%) C#
4 4 (0.73%) PHP
5 3 (0.55%) Java
5 3 (0.55%) Python
5 3 (0.55%) Uniface
6 2 (0.36%) C
6 2 (0.36%) T-SQL
6 2 (0.36%) VB
6 2 (0.36%) VBA
7 1 (0.18%) PL/SQL
7 1 (0.18%) VB.NET
Qualifications
1 60 (10.91%) Microsoft Certification
2 41 (7.45%) MCP
3 31 (5.64%) MCSE
4 26 (4.73%) Degree
5 21 (3.82%) Cisco Certification
6 20 (3.64%) CCNA
7 19 (3.45%) ITIL Certification
8 18 (3.27%) MCSA
9 15 (2.73%) A+ Certification
10 12 (2.18%) Security Cleared
11 11 (2.00%) SC Cleared
12 10 (1.82%) MCTS
13 5 (0.91%) ITIL Foundation Certificate
13 5 (0.91%) PMI Certification
14 4 (0.73%) Computer Science Degree
14 4 (0.73%) MCDST
14 4 (0.73%) Network+ Certification
15 1 (0.18%) ACSP
15 1 (0.18%) BPSS Clearance
15 1 (0.18%) MCITP
Quality Assurance & Compliance
1 60 (10.91%) SLA
2 3 (0.55%) QA
3 2 (0.36%) ISO 9001
3 2 (0.36%) ISO/IEC 27001
4 1 (0.18%) PCI DSS
System Software
1 317 (57.64%) Active Directory
2 54 (9.82%) VMware Infrastructure
3 47 (8.55%) Hyper-V
4 13 (2.36%) XenApp
5 7 (1.27%) vSphere
6 3 (0.55%) BitLocker
6 3 (0.55%) Terminal Services
6 3 (0.55%) Virtual Desktop
6 3 (0.55%) VMware ESXi
7 2 (0.36%) VMware Workstation
8 1 (0.18%) Microsoft Virtual Server
8 1 (0.18%) Virtual Machines
8 1 (0.18%) Virtual Servers
Systems Management
1 23 (4.18%) SCCM
2 12 (2.18%) Backup Exec
3 9 (1.64%) Microsoft Intune
3 9 (1.64%) Norton AntiVirus
3 9 (1.64%) WSUS
4 5 (0.91%) ServiceCenter
4 5 (0.91%) Symantec Endpoint Protection
4 5 (0.91%) vCenter Server
5 3 (0.55%) Ansible
6 2 (0.36%) Cisco CUCM
7 1 (0.18%) AirWatch
7 1 (0.18%) McAfee ePO
7 1 (0.18%) Microsoft Data Protection Manager
7 1 (0.18%) NetBackup
Vendors
1 311 (56.55%) Microsoft
2 93 (16.91%) VMware
3 80 (14.55%) Citrix
4 79 (14.36%) Cisco
5 37 (6.73%) iManage
6 32 (5.82%) Apple
7 17 (3.09%) Dell
8 15 (2.73%) Avaya
9 13 (2.36%) SAP
9 13 (2.36%) Symantec
10 12 (2.18%) Oracle
11 11 (2.00%) NetApp
12 10 (1.82%) HP
12 10 (1.82%) Sophos
13 9 (1.64%) EqualLogic
13 9 (1.64%) Google
14 7 (1.27%) Adobe
14 7 (1.27%) Bloomberg
14 7 (1.27%) ServiceNow
14 7 (1.27%) Veeam