The median annual salary for a 2nd Line Support Analyst was £28,000 in advertised job vacancies during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
UK
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 583 573 631
Rank change year-on-year -10 +58  
Permanent jobs requiring a 2nd Line Support Analyst 301 363 376
As % of all permanent IT jobs advertised in the UK 0.34% 0.37% 0.34%
As % of the Job Titles category 0.35% 0.38% 0.35%
Number of salaries quoted 271 325 333
Median salary £28,000 £27,500 £26,500
Median salary % change year-on-year +1.81% +3.77%  
90% offered a salary of more than £22,500 £21,000 £21,500
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £25,500 £25,000 £24,500
% change year-on-year +2.00% +2.04%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85523 94943 107102
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.54% 96.59%
Number of salaries quoted 69945 79998 88268
Median salary £46,250 £47,500 £45,000
Median salary % change year-on-year -2.63% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £71,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst.

Salary trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Analyst over the 3 months to 23 June 2017.

Salary histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 288 £28,500 +3.63% 19
London +15 126 £32,000 +6.66% 6
South East +12 72 £25,500 -7.27% 6
East of England -4 26 £30,000 +23.71% 1
Surrey +40 25 £28,500 +3.63%
Hertfordshire +2 21 £30,000 +39.53% 1
City of London +30 19 £32,500 +8.33% 2
North West -32 19 £22,000 +2.32% 3
Yorkshire -14 17 £25,000 +4.16%
Hampshire +5 15 £26,250 -4.54% 3
Buckinghamshire +1 12 £25,000 +16.27% 1
Manchester -11 12 £22,250 +8.53% 3
East Midlands +23 11 £25,000 -9.09% 2
Berkshire +20 11 £25,500 +2.00% 1
West Yorkshire -1 11 £24,000 +2.12%
Croydon +15 9 £37,500 +74.41%
West Midlands +11 9 £25,000 +4.16% 1
Leeds -1 9 £23,250 +3.33%
Hemel Hempstead - 9 £30,000 - 1
Reading +30 7 £25,500 -21.53% 1
South West +4 7 £22,000 -2.22%
Watford -6 7 £23,000 -5.15%
Marlow - 7 £25,000 - 1
Weybridge - 7 £28,500 -
Leicestershire +21 6 £25,000 +8.69%
North Yorkshire +5 6 £27,500 +19.56%
Lancashire +3 5 £22,000 -8.33%
Basingstoke 0 5 £37,500 +15.38% 1
Bury - 5 £22,500 - 1
Preston - 5 £22,000 -

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 June 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Analyst in the job title.

1 479 (73.92%) Windows
2 384 (59.26%) Active Directory
3 328 (50.62%) Microsoft
4 226 (34.88%) Windows 7
5 212 (32.72%) Microsoft Office
6 181 (27.93%) MS Exchange
7 167 (25.77%) Windows Server
8 150 (23.15%) ITIL
9 126 (19.44%) Citrix
10 114 (17.59%) Finance
11 103 (15.90%) VMware
12 97 (14.97%) Windows 10
13 95 (14.66%) SQL
14 94 (14.51%) Cisco
15 93 (14.35%) Windows Server 2008
16 79 (12.19%) Office 365
17 73 (11.27%) Blackberry
17 73 (11.27%) Windows Server 2012
18 66 (10.19%) Microsoft Certification
19 65 (10.03%) LAN
20 63 (9.72%) SLA
21 61 (9.41%) TCP/IP
22 58 (8.95%) WAN
23 54 (8.33%) Windows 8
24 52 (8.02%) SQL Server
25 49 (7.56%) Blackberry Enterprise Server
26 48 (7.41%) MCP
26 48 (7.41%) Firewall
26 48 (7.41%) Degree
27 46 (7.10%) DHCP

2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 181 (27.93%) MS Exchange
2 49 (7.56%) Blackberry Enterprise Server
3 44 (6.79%) Exchange Server 2010
4 30 (4.63%) SharePoint
5 21 (3.24%) Exchange Server 2007
6 17 (2.62%) Exchange Server 2013
7 14 (2.16%) IBM Notes
8 13 (2.01%) IIS
9 11 (1.70%) Site Server
10 9 (1.39%) Apache
10 9 (1.39%) Skype for Business
11 8 (1.23%) Tomcat
12 4 (0.62%) Exchange Server 2003
13 3 (0.46%) IBM Domino
14 2 (0.31%) BizTalk Server
14 2 (0.31%) CMS
14 2 (0.31%) DataSynapse
14 2 (0.31%) SAP Portal
14 2 (0.31%) SharePoint 2013
15 1 (0.15%) SharePoint 2010
Applications
1 212 (32.72%) Microsoft Office
2 20 (3.09%) Microsoft Excel
3 14 (2.16%) Microsoft PowerPoint
4 3 (0.46%) Adobe Creative Suite
5 1 (0.15%) S-PLUS
Business Applications
1 5 (0.77%) Dynamics CRM
2 3 (0.46%) NetSuite
2 3 (0.46%) Payment Gateway
2 3 (0.46%) Remedy ITSM
3 2 (0.31%) Dynamics AX
3 2 (0.31%) Dynamics NAV
3 2 (0.31%) SAP CRM
3 2 (0.31%) SAP R/3
4 1 (0.15%) Maximo
4 1 (0.15%) Visualfiles
Cloud Services
1 79 (12.19%) Office 365
2 19 (2.93%) Amazon AWS
3 16 (2.47%) Microsoft Azure
3 16 (2.47%) SaaS
4 13 (2.01%) Cloud Computing
5 7 (1.08%) G Suite
6 5 (0.77%) Mimecast
7 1 (0.15%) OneDrive
Communications & Networking
1 65 (10.03%) LAN
2 61 (9.41%) TCP/IP
3 58 (8.95%) WAN
4 48 (7.41%) Firewall
5 46 (7.10%) DHCP
6 43 (6.64%) DNS
7 42 (6.48%) VPN
8 27 (4.17%) VoIP
9 26 (4.01%) Internet
10 23 (3.55%) Wireless
11 21 (3.24%) Wi-Fi
12 20 (3.09%) SAN
13 9 (1.39%) FTP
14 8 (1.23%) SMTP
15 7 (1.08%) VLAN
16 6 (0.93%) IP Telephony
16 6 (0.93%) Skype
17 5 (0.77%) MPLS
17 5 (0.77%) Remote Desktop
17 5 (0.77%) SNMP
Database & Business Intelligence
1 52 (8.02%) SQL Server
2 18 (2.78%) Relational Database
3 13 (2.01%) Crystal Reports
4 12 (1.85%) SQL Server Reporting Services
5 7 (1.08%) MySQL
5 7 (1.08%) SQL Server 2008
6 6 (0.93%) Data Warehouse
6 6 (0.93%) SQL Server Integration Services
7 4 (0.62%) SQL Server 2016
8 3 (0.46%) BusinessObjects
9 2 (0.31%) SQL Server 2005
10 1 (0.15%) Oracle Database
10 1 (0.15%) UniData
Development Applications
1 6 (0.93%) JIRA
2 2 (0.31%) Team Foundation Server
3 1 (0.15%) SQL Server Management Studio (SSMS)
3 1 (0.15%) Visual Studio
General
1 114 (17.59%) Finance
2 41 (6.33%) Law
3 40 (6.17%) Legal
4 25 (3.86%) Retail
5 9 (1.39%) Banking
5 9 (1.39%) Front Office
6 6 (0.93%) Billing
7 5 (0.77%) Advertising
7 5 (0.77%) Telecoms
8 4 (0.62%) Financial Institution
8 4 (0.62%) Games
8 4 (0.62%) Manufacturing
9 3 (0.46%) Automotive
9 3 (0.46%) Marketing
10 2 (0.31%) Back Office
10 2 (0.31%) Investment Banking
10 2 (0.31%) Publishing
11 1 (0.15%) French Language
11 1 (0.15%) International Banking
11 1 (0.15%) Multimedia
Libraries, Frameworks & Software Standards
1 22 (3.40%) HTML
2 20 (3.09%) .NET
3 19 (2.93%) CSS
4 14 (2.16%) ASP.NET
4 14 (2.16%) ASP.NET MVC 5
4 14 (2.16%) HTML5
4 14 (2.16%) jQuery
4 14 (2.16%) Twitter Bootstrap
5 13 (2.01%) ASP.NET MVC
6 4 (0.62%) COM
7 3 (0.46%) XML
7 3 (0.46%) XMPP
8 2 (0.31%) J2EE
8 2 (0.31%) SAP Basis
9 1 (0.15%) FIX Protocol
9 1 (0.15%) Middleware
Miscellaneous
1 73 (11.27%) Blackberry
2 38 (5.86%) Analytical Skills
3 27 (4.17%) iPad
4 22 (3.40%) Computer Science
4 22 (3.40%) iPhone
5 16 (2.47%) Management Information System
6 13 (2.01%) PMI
7 11 (1.70%) Smartphone
7 11 (1.70%) User Experience
8 10 (1.54%) EPoS
8 10 (1.54%) Video Conferencing
9 7 (1.08%) Data Centre
9 7 (1.08%) Life Science
10 6 (0.93%) Driving Licence
11 5 (0.77%) Fat Client
11 5 (0.77%) Thin Client
12 4 (0.62%) Replication
13 3 (0.46%) Handset
13 3 (0.46%) NHS
13 3 (0.46%) RSA SecurID
Operating Systems
1 479 (73.92%) Windows
2 226 (34.88%) Windows 7
3 167 (25.77%) Windows Server
4 97 (14.97%) Windows 10
5 93 (14.35%) Windows Server 2008
6 73 (11.27%) Windows Server 2012
7 54 (8.33%) Windows 8
8 41 (6.33%) Android
8 41 (6.33%) Windows XP
9 35 (5.40%) Apple iOS
10 20 (3.09%) Windows Server 2003
11 19 (2.93%) Mac OS X
12 17 (2.62%) Linux
13 7 (1.08%) Data ONTAP
13 7 (1.08%) Unix
14 4 (0.62%) Red Hat Enterprise Linux
14 4 (0.62%) Windows Mobile
15 2 (0.31%) Mac OS
15 2 (0.31%) Solaris
16 1 (0.15%) Windows Vista
Processes & Methodologies
1 150 (23.15%) ITIL
2 26 (4.01%) Service Management
3 24 (3.70%) Incident Management
3 24 (3.70%) Time Management
4 21 (3.24%) Project Management
5 20 (3.09%) CRM
5 20 (3.09%) ITIL V3
6 19 (2.93%) Asset Management
7 17 (2.62%) Disaster Recovery
7 17 (2.62%) Mentoring
7 17 (2.62%) Problem Management
8 15 (2.31%) Agile Software Development
8 15 (2.31%) Service Delivery
9 14 (2.16%) MVC
10 13 (2.01%) Change Management
11 11 (1.70%) Analytics
11 11 (1.70%) Trend Analysis
12 10 (1.54%) Continuous Improvement
13 9 (1.39%) Change Control
13 9 (1.39%) Root Cause Analysis
Programming Languages
1 95 (14.66%) SQL
2 26 (4.01%) PowerShell
3 14 (2.16%) C#
4 7 (1.08%) C
5 6 (0.93%) C++
6 5 (0.77%) VB
7 3 (0.46%) Java
7 3 (0.46%) PHP
7 3 (0.46%) T-SQL
7 3 (0.46%) Uniface
8 2 (0.31%) VBA
9 1 (0.15%) JavaScript
9 1 (0.15%) PL/SQL
9 1 (0.15%) VB.NET
Qualifications
1 66 (10.19%) Microsoft Certification
2 48 (7.41%) Degree
2 48 (7.41%) MCP
3 34 (5.25%) MCSE
4 30 (4.63%) Cisco Certification
5 29 (4.48%) CCNA
6 28 (4.32%) A+ Certification
6 28 (4.32%) ITIL Certification
7 17 (2.62%) MCTS
8 13 (2.01%) PMI Certification
9 10 (1.54%) MCSA
10 8 (1.23%) Security Cleared
11 7 (1.08%) Computer Science Degree
12 6 (0.93%) SC Cleared
13 5 (0.77%) ITIL Foundation Certificate
14 4 (0.62%) CCNP
14 4 (0.62%) GNVQ
15 3 (0.46%) MCDST
15 3 (0.46%) Network+ Certification
16 2 (0.31%) MCITP
Quality Assurance & Compliance
1 63 (9.72%) SLA
2 12 (1.85%) QA
3 1 (0.15%) GxP
System Software
1 384 (59.26%) Active Directory
2 36 (5.56%) VMware Infrastructure
3 27 (4.17%) Hyper-V
4 26 (4.01%) XenApp
5 14 (2.16%) vSphere
6 8 (1.23%) Virtual Desktop
7 6 (0.93%) XenDesktop
8 5 (0.77%) Firmware
8 5 (0.77%) Terminal Services
9 4 (0.62%) Microsoft App-V
10 2 (0.31%) Virtual Machines
10 2 (0.31%) VMware ESXi
10 2 (0.31%) VMware Workstation
11 1 (0.15%) BlackBerry Internet Service
11 1 (0.15%) Microsoft Virtual Server
11 1 (0.15%) Terminal Server
11 1 (0.15%) Virtual Servers
Systems Management
1 43 (6.64%) SCCM
2 20 (3.09%) Backup Exec
3 13 (2.01%) Norton AntiVirus
4 9 (1.39%) ServiceCenter
5 7 (1.08%) Ansible
6 5 (0.77%) Cacti
6 5 (0.77%) Nagios
6 5 (0.77%) NetBackup
6 5 (0.77%) SCOM
6 5 (0.77%) WSUS
7 4 (0.62%) vCenter Server
8 3 (0.46%) Jamf Pro
8 3 (0.46%) Microsoft Data Protection Manager
8 3 (0.46%) Microsoft Intune
8 3 (0.46%) XenMobile
9 2 (0.31%) AirWatch
9 2 (0.31%) DameWare
10 1 (0.15%) Cisco CUCM
10 1 (0.15%) Symantec Endpoint Protection
Vendors
1 328 (50.62%) Microsoft
2 126 (19.44%) Citrix
3 103 (15.90%) VMware
4 94 (14.51%) Cisco
5 44 (6.79%) Apple
6 28 (4.32%) iManage
6 28 (4.32%) Symantec
7 23 (3.55%) HP
8 14 (2.16%) Avaya
8 14 (2.16%) Bloomberg
8 14 (2.16%) Lotus
8 14 (2.16%) Samsung
9 13 (2.01%) Google
9 13 (2.01%) Reuters
10 11 (1.70%) Juniper
11 10 (1.54%) Dell
11 10 (1.54%) Salesforce.com
12 7 (1.08%) CheckPoint
12 7 (1.08%) NetApp
13 6 (0.93%) SAP
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