Period
to

The median annual salary for a 2nd Line Support Analyst was £30,000 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 918 819 694
Rank change year-on-year -99 -125 -21
Permanent jobs requiring a 2nd Line Support Analyst 310 192 99
As % of all permanent jobs advertised in the UK 0.18% 0.17% 0.15%
As % of the Job Titles category 0.20% 0.18% 0.16%
Number of salaries quoted 265 159 96
10th Percentile £23,000 £21,000 £23,125
25th Percentile £25,500 £24,100 £25,844
Median annual salary (50th Percentile) £30,000 £29,000 £29,000
Median % change year-on-year +3.45% - +9.43%
75th Percentile £35,000 £34,000 £34,500
90th Percentile £40,600 £37,300 £37,500
UK excluding London median annual salary £26,500 £27,500 £27,500
% change year-on-year -3.64% - +10.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst.

Salary trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Analyst over the 6 months to 8 August 2022.

Salary histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -87 296 £30,000 +3.45% 32
UK excluding London -44 203 £26,500 -3.64% 25
London -136 102 £34,725 +6.84% 9
Work from Home -146 102 £31,250 +22.55% 6
South East -18 75 £30,000 +9.09% 4
North of England -70 37 £26,000 +9.47% 9
Midlands -43 32 £26,000 -13.33% 3
East of England -51 28 £31,500 -3.08% 5
North West -57 23 £26,000 +8.33% 5
South West -9 22 £24,000 -8.57% 2
East Midlands -6 20 £26,500 -17.19% 1
West Midlands -52 12 £25,000 -8.59% 2
Yorkshire -31 11 £26,250 +19.32% 4
Scotland -33 9 £27,500 -8.33% 1
North East -8 3 £40,000 +45.45%

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 2nd Line Support Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Analyst in the job title.

1 225 (72.58%) Windows
2 201 (64.84%) Microsoft 365
3 180 (58.06%) Active Directory
4 160 (51.61%) Microsoft
5 141 (45.48%) Social Skills
6 134 (43.23%) Windows 10
7 104 (33.55%) ITIL
8 89 (28.71%) Microsoft Office
9 82 (26.45%) Windows Server
10 79 (25.48%) Azure
11 65 (20.97%) MS Exchange
12 55 (17.74%) Citrix
13 54 (17.42%) Firewall
14 51 (16.45%) SLA
15 47 (15.16%) DHCP
16 46 (14.84%) DNS
17 43 (13.87%) SCCM
18 42 (13.55%) Problem-Solving
19 41 (13.23%) TCP/IP
20 40 (12.90%) VPN
21 39 (12.58%) Finance
21 39 (12.58%) Analytical Skills
22 38 (12.26%) Microsoft Intune
23 37 (11.94%) Mimecast
24 34 (10.97%) VMware
25 32 (10.32%) Windows Server 2016
26 30 (9.68%) Mac OS
27 28 (9.03%) Cisco
28 27 (8.71%) SharePoint
29 25 (8.06%) Digital Economy

2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (20.97%) MS Exchange
2 27 (8.71%) SharePoint
3 2 (0.65%) Exchange Server 2010
4 1 (0.32%) Apache
4 1 (0.32%) CMS
4 1 (0.32%) IIS
Applications
1 89 (28.71%) Microsoft Office
2 10 (3.23%) Microsoft Excel
3 3 (0.97%) Acrobat
3 3 (0.97%) Adobe Creative Suite
4 1 (0.32%) Chatbot
4 1 (0.32%) Microsoft PowerPoint
4 1 (0.32%) MS Visio
Business Applications
1 7 (2.26%) Remedy ITSM
2 6 (1.94%) Dynamics CRM
3 1 (0.32%) Elite 3E
3 1 (0.32%) Fidessa
Cloud Services
1 201 (64.84%) Microsoft 365
2 79 (25.48%) Azure
3 37 (11.94%) Mimecast
4 21 (6.77%) Azure Active Directory
5 13 (4.19%) AWS
6 10 (3.23%) OneDrive
7 4 (1.29%) Power Platform
8 3 (0.97%) SaaS
9 2 (0.65%) Adobe Creative Cloud
9 2 (0.65%) Power Automate
10 1 (0.32%) Dynamics 365
10 1 (0.32%) Google Workspace
Communications & Networking
1 54 (17.42%) Firewall
2 47 (15.16%) DHCP
3 46 (14.84%) DNS
4 41 (13.23%) TCP/IP
5 40 (12.90%) VPN
6 23 (7.42%) LAN
6 23 (7.42%) WAN
7 16 (5.16%) Wireless
8 12 (3.87%) VoIP
9 11 (3.55%) Internet
10 9 (2.90%) NAS
10 9 (2.90%) Network Security
10 9 (2.90%) Remote Desktop
10 9 (2.90%) SAN
11 6 (1.94%) Cisco IOS
11 6 (1.94%) Fibre Channel
11 6 (1.94%) Softphone
12 5 (1.61%) Broadband
13 4 (1.29%) VLAN
14 3 (0.97%) Wi-Fi
Database & Business Intelligence
1 12 (3.87%) SQL Server
2 4 (1.29%) Power BI
3 1 (0.32%) Data Mart
3 1 (0.32%) Data Warehouse
3 1 (0.32%) MySQL
3 1 (0.32%) PostgreSQL
3 1 (0.32%) SQL Server Integration Services
3 1 (0.32%) SQL Server Reporting Services
Development Applications
1 7 (2.26%) JIRA
2 2 (0.65%) Git (software)
3 1 (0.32%) Bitbucket
General
1 141 (45.48%) Social Skills
2 39 (12.58%) Analytical Skills
2 39 (12.58%) Finance
3 25 (8.06%) Digital Economy
4 24 (7.74%) Law
5 20 (6.45%) Games
6 16 (5.16%) Legal
7 13 (4.19%) Banking
7 13 (4.19%) Inclusion and Diversity
8 8 (2.58%) Documentation Skills
8 8 (2.58%) Retail
9 7 (2.26%) Italian Language
10 6 (1.94%) Aviation
11 5 (1.61%) Automotive
11 5 (1.61%) Telecoms
12 4 (1.29%) Manufacturing
13 3 (0.97%) Advertising
13 3 (0.97%) Organisational Skills
13 3 (0.97%) Presentation Skills
13 3 (0.97%) Public Sector
Libraries, Frameworks & Software Standards
1 3 (0.97%) HTML
2 1 (0.32%) .NET
2 1 (0.32%) CSS
2 1 (0.32%) FIX Protocol
2 1 (0.32%) Flash
2 1 (0.32%) HTML5
2 1 (0.32%) jQuery
2 1 (0.32%) Kafka
2 1 (0.32%) Murex MxML
2 1 (0.32%) XML
2 1 (0.32%) XMPP
Miscellaneous
1 24 (7.74%) Driving Licence
2 16 (5.16%) Video Conferencing
3 11 (3.55%) iPhone
4 8 (2.58%) Management Information System
5 7 (2.26%) Blackberry
5 7 (2.26%) iPad
6 5 (1.61%) Smartphone
7 4 (1.29%) Life Science
7 4 (1.29%) Renewable Energy
7 4 (1.29%) Self-Motivation
8 3 (0.97%) Cyberattack
9 2 (0.65%) Data Centre
9 2 (0.65%) Data Structures
9 2 (0.65%) EPoS
9 2 (0.65%) Handset
9 2 (0.65%) Mobile App
9 2 (0.65%) Private Cloud
10 1 (0.32%) Hedge funds
10 1 (0.32%) NHS
10 1 (0.32%) VLE
Operating Systems
1 225 (72.58%) Windows
2 134 (43.23%) Windows 10
3 82 (26.45%) Windows Server
4 32 (10.32%) Windows Server 2016
5 30 (9.68%) Mac OS
6 22 (7.10%) Windows 7
7 20 (6.45%) Windows Server 2012
7 20 (6.45%) Windows Server 2019
8 19 (6.13%) Mac OS X
9 15 (4.84%) Linux
10 11 (3.55%) Android
10 11 (3.55%) Apple iOS
11 8 (2.58%) Windows Server 2008
12 7 (2.26%) Windows 8
12 7 (2.26%) Windows XP
13 4 (1.29%) Unix
14 3 (0.97%) Red Hat Enterprise Linux
15 1 (0.32%) Solaris
15 1 (0.32%) Ubuntu
15 1 (0.32%) VMS
Processes & Methodologies
1 104 (33.55%) ITIL
2 42 (13.55%) Problem-Solving
3 25 (8.06%) Mobile Device Management
4 22 (7.10%) Kalman Filter
5 20 (6.45%) Service Management
6 16 (5.16%) ITSM
7 15 (4.84%) Incident Management
7 15 (4.84%) Web Filtering
8 13 (4.19%) Time Management
9 12 (3.87%) CRM
9 12 (3.87%) Remote Monitoring and Management
9 12 (3.87%) Service Delivery
10 11 (3.55%) Mentoring
11 10 (3.23%) Change Management
12 9 (2.90%) Business Continuity
12 9 (2.90%) Continuous Improvement
12 9 (2.90%) Tech Ops
13 7 (2.26%) Agile
14 6 (1.94%) Asset Management
14 6 (1.94%) Multi-Factor Authentication
Programming Languages
1 15 (4.84%) PowerShell
1 15 (4.84%) SQL
2 10 (3.23%) Python
3 2 (0.65%) C
3 2 (0.65%) C#
3 2 (0.65%) Java
4 1 (0.32%) C++
4 1 (0.32%) JavaScript
4 1 (0.32%) Perl
4 1 (0.32%) PHP
4 1 (0.32%) Shell Script
4 1 (0.32%) VB.NET
Qualifications
1 22 (7.10%) Microsoft Certification
2 20 (6.45%) Degree
3 18 (5.81%) A+ Certification
4 14 (4.52%) MCP
5 11 (3.55%) MCSA
5 11 (3.55%) MCSE
6 10 (3.23%) MCDST
6 10 (3.23%) MCITP
7 7 (2.26%) ITIL Certification
7 7 (2.26%) ITIL Foundation Certificate
8 4 (1.29%) Security Cleared
9 3 (0.97%) CCNA
9 3 (0.97%) Cisco Certification
9 3 (0.97%) Computer Science Degree
9 3 (0.97%) Master's Degree
9 3 (0.97%) Network+ Certification
10 2 (0.65%) CCNP
10 2 (0.65%) DBS Check
10 2 (0.65%) DV Cleared
10 2 (0.65%) SC Cleared
Quality Assurance & Compliance
1 51 (16.45%) SLA
2 6 (1.94%) GDPR
2 6 (1.94%) Sarbanes-Oxley
3 2 (0.65%) Accessibility
4 1 (0.32%) PCI DSS
System Software
1 180 (58.06%) Active Directory
2 20 (6.45%) VMware Infrastructure
3 16 (5.16%) Hyper-V
4 13 (4.19%) vSphere
5 5 (1.61%) Virtual Desktop
5 5 (1.61%) VMware Workstation
6 2 (0.65%) Citrix Hypervisor
7 1 (0.32%) BitLocker
7 1 (0.32%) ISA Server
7 1 (0.32%) Microsoft Virtual Server
7 1 (0.32%) Virtual Servers
Systems Management
1 43 (13.87%) SCCM
2 38 (12.26%) Microsoft Intune
3 15 (4.84%) Backup Exec
4 9 (2.90%) Jamf Pro
5 8 (2.58%) WSUS
6 4 (1.29%) Ansible
7 3 (0.97%) PaperCut
8 2 (0.65%) MIIS
8 2 (0.65%) ServiceCenter
9 1 (0.32%) AirWatch
9 1 (0.32%) Terraform
9 1 (0.32%) vCenter Server
Vendors
1 160 (51.61%) Microsoft
2 55 (17.74%) Citrix
3 34 (10.97%) VMware
4 28 (9.03%) Cisco
5 21 (6.77%) Apple
6 20 (6.45%) Acronis
6 20 (6.45%) Veeam
7 17 (5.48%) Sophos
8 16 (5.16%) Google
9 15 (4.84%) ESET
10 13 (4.19%) Progress
11 8 (2.58%) Adobe
11 8 (2.58%) Bloomberg
11 8 (2.58%) Oracle
11 8 (2.58%) Reuters
12 7 (2.26%) Dell
12 7 (2.26%) iManage
12 7 (2.26%) Remedy
13 6 (1.94%) LexisNexis
13 6 (1.94%) Mitel