2nd Line Support Analyst Jobs

Second Line Support Analyst
UK

The median Second Line Support Analyst salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 589 869 832
Rank change year-on-year +280 -37 -185
Permanent jobs requiring a 2nd Line Support Analyst 140 210 239
As % of all permanent jobs advertised in the UK 0.27% 0.17% 0.19%
As % of the Job Titles category 0.28% 0.18% 0.20%
Number of salaries quoted 132 186 217
10th Percentile £25,500 £23,750 £24,000
25th Percentile £27,000 £27,500 £25,875
Median annual salary (50th Percentile) £32,500 £31,500 £31,000
Median % change year-on-year +3.17% +1.61% +6.90%
75th Percentile £39,625 £38,750 £35,000
90th Percentile £45,000 £47,625 £38,750
UK excluding London median annual salary £30,000 £30,000 £28,000
% change year-on-year - +7.14% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst.

Salary trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Analyst over the 6 months to 9 December 2023.

Salary histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +285 132 £32,500 +3.17% 23
UK excluding London +183 76 £30,000 - 16
London +259 64 £37,400 -0.27% 7
Work from Home +228 55 £35,000 +11.11% 7
South East +130 27 £29,500 -4.84% 7
North of England +141 17 £32,000 +8.47% 5
Midlands +124 14 £27,000 -6.90% 2
West Midlands +135 13 £27,000 -3.57%
North West +129 10 £32,000 +13.27% 4
Scotland +34 8 £37,500 -18.48% 1
Yorkshire +97 7 £34,000 +8.80% 1
South West +76 6 £31,000 +29.17% 1
East of England +104 4 £34,250 +5.38% 1
East Midlands +42 1 £21,500 -28.33% 2

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Analyst in the job title.

1 107 (76.43%) Windows
2 92 (65.71%) Microsoft 365
3 90 (64.29%) Active Directory
4 79 (56.43%) Microsoft
5 59 (42.14%) Customer Service
6 56 (40.00%) Windows 10
7 35 (25.00%) Azure
8 34 (24.29%) Social Skills
9 33 (23.57%) ITSM
10 30 (21.43%) Citrix
10 30 (21.43%) VPN
11 29 (20.71%) WAN
11 29 (20.71%) Microsoft Office
12 26 (18.57%) ITIL
12 26 (18.57%) Microsoft Intune
13 25 (17.86%) Problem-Solving
13 25 (17.86%) LAN
14 24 (17.14%) Finance
15 23 (16.43%) Inclusion and Diversity
16 19 (13.57%) Apple iOS
17 18 (12.86%) SCCM
17 18 (12.86%) DNS
18 17 (12.14%) Cisco
18 17 (12.14%) Apple
19 16 (11.43%) VMware
20 15 (10.71%) Law
20 15 (10.71%) DHCP
20 15 (10.71%) VMware Infrastructure
20 15 (10.71%) PowerShell
21 14 (10.00%) Microsoft Certification

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (9.29%) SharePoint
2 5 (3.57%) MS Exchange
3 2 (1.43%) IIS
4 1 (0.71%) CMS
Applications
1 29 (20.71%) Microsoft Office
2 2 (1.43%) Microsoft Excel
2 2 (1.43%) Microsoft PowerPoint
3 1 (0.71%) Acrobat
3 1 (0.71%) MS Visio
Business Applications
1 1 (0.71%) Dynamics NAV
1 1 (0.71%) Elite 3E
Cloud Services
1 92 (65.71%) Microsoft 365
2 35 (25.00%) Azure
3 11 (7.86%) Entra ID
4 6 (4.29%) Power Platform
5 3 (2.14%) AWS
6 2 (1.43%) Mimecast
7 1 (0.71%) Cloud Computing
7 1 (0.71%) OneDrive
7 1 (0.71%) PowerApps
7 1 (0.71%) SaaS
Communications & Networking
1 30 (21.43%) VPN
2 29 (20.71%) WAN
3 25 (17.86%) LAN
4 18 (12.86%) DNS
5 15 (10.71%) DHCP
6 11 (7.86%) Internet
6 11 (7.86%) Wireless
7 10 (7.14%) Wi-Fi
8 9 (6.43%) Firewall
8 9 (6.43%) VLAN
9 8 (5.71%) ADSL
9 8 (5.71%) TCP/IP
10 6 (4.29%) Broadband
10 6 (4.29%) Ethernet
11 4 (2.86%) Cisco IOS
12 3 (2.14%) Intranet
12 3 (2.14%) Remote Desktop
13 2 (1.43%) VoIP
14 1 (0.71%) SAN
14 1 (0.71%) SSL
Database & Business Intelligence
1 6 (4.29%) Power BI
1 6 (4.29%) SQL Server
2 2 (1.43%) Amazon RDS
2 2 (1.43%) RDBMS
2 2 (1.43%) Relational Database
Development Applications
1 3 (2.14%) JIRA
General
1 34 (24.29%) Social Skills
2 24 (17.14%) Finance
3 23 (16.43%) Inclusion and Diversity
4 15 (10.71%) Law
5 13 (9.29%) Analytical Skills
6 9 (6.43%) Telecoms
7 8 (5.71%) Legal
8 5 (3.57%) Documentation Skills
9 2 (1.43%) Financial Institution
10 1 (0.71%) Advertising
10 1 (0.71%) Agriculture
10 1 (0.71%) Banking
10 1 (0.71%) Marketing
10 1 (0.71%) Public Sector
10 1 (0.71%) Retail
10 1 (0.71%) Swedish Language
Libraries, Frameworks & Software Standards
1 2 (1.43%) HTML
1 2 (1.43%) XML
2 1 (0.71%) CSS
Miscellaneous
1 11 (7.86%) Video Conferencing
2 10 (7.14%) iPhone
3 5 (3.57%) Management Information System
3 5 (3.57%) Self-Motivation
3 5 (3.57%) Smartphone
4 3 (2.14%) Private Cloud
5 2 (1.43%) Blackberry
5 2 (1.43%) CMDB
5 2 (1.43%) iPad
5 2 (1.43%) Onboarding
5 2 (1.43%) Team-Oriented Environment
6 1 (0.71%) Driving Licence
6 1 (0.71%) Mobile App
6 1 (0.71%) Product Ownership
6 1 (0.71%) Renewable Energy
6 1 (0.71%) Replication
Operating Systems
1 107 (76.43%) Windows
2 56 (40.00%) Windows 10
3 19 (13.57%) Apple iOS
4 12 (8.57%) Windows Server
5 11 (7.86%) Android
6 9 (6.43%) Windows 7
7 8 (5.71%) Windows Server 2016
8 6 (4.29%) Mac OS X
8 6 (4.29%) Windows Server 2019
9 5 (3.57%) Linux
9 5 (3.57%) Windows Server 2012
10 4 (2.86%) Windows Mobile
11 3 (2.14%) Windows NT
11 3 (2.14%) Windows XP
12 2 (1.43%) Mac OS
13 1 (0.71%) Windows 8
13 1 (0.71%) Windows Server 2008
Processes & Methodologies
1 59 (42.14%) Customer Service
2 33 (23.57%) ITSM
3 26 (18.57%) ITIL
4 25 (17.86%) Problem-Solving
5 14 (10.00%) Workflow
6 12 (8.57%) Asset Management
7 11 (7.86%) ERP
8 7 (5.00%) Cybersecurity
9 6 (4.29%) Business Intelligence
9 6 (4.29%) Configuration Management
9 6 (4.29%) Mobile Device Management
9 6 (4.29%) Service Catalogue
9 6 (4.29%) Service Management
10 5 (3.57%) Agile
10 5 (3.57%) Business Continuity
10 5 (3.57%) Incident Management
10 5 (3.57%) PRINCE2
10 5 (3.57%) Project Management
10 5 (3.57%) Service Delivery
10 5 (3.57%) Stakeholder Management
Programming Languages
1 15 (10.71%) PowerShell
2 6 (4.29%) SQL
3 2 (1.43%) JavaScript
Qualifications
1 14 (10.00%) Microsoft Certification
2 11 (7.86%) A+ Certification
3 10 (7.14%) Network+ Certification
4 8 (5.71%) CCNA
4 8 (5.71%) Cisco Certification
5 6 (4.29%) MCITP
6 5 (3.57%) Citrix Certification
6 5 (3.57%) ITIL Certification
7 4 (2.86%) Degree
7 4 (2.86%) MCP
8 3 (2.14%) MCTS
Quality Assurance & Compliance
1 7 (5.00%) SLA
2 1 (0.71%) Accessibility
System Software
1 90 (64.29%) Active Directory
2 15 (10.71%) VMware Infrastructure
3 2 (1.43%) Virtual Servers
4 1 (0.71%) Hyper-V
Systems Management
1 26 (18.57%) Microsoft Intune
2 18 (12.86%) SCCM
3 8 (5.71%) ServiceCenter
4 5 (3.57%) AirWatch
5 4 (2.86%) Jamf Pro
6 1 (0.71%) WSUS
Vendors
1 79 (56.43%) Microsoft
2 30 (21.43%) Citrix
3 17 (12.14%) Apple
3 17 (12.14%) Cisco
4 16 (11.43%) VMware
5 11 (7.86%) HP
6 8 (5.71%) Ivanti
6 8 (5.71%) ServiceNow
7 7 (5.00%) Avaya
8 3 (2.14%) iManage
9 2 (1.43%) Adobe
9 2 (1.43%) Intapp
9 2 (1.43%) Meraki
9 2 (1.43%) Oracle
9 2 (1.43%) Salesforce
10 1 (0.71%) Dell
10 1 (0.71%) Juniper
10 1 (0.71%) Remedy
10 1 (0.71%) Sophos
10 1 (0.71%) Sun