The median annual salary for a 2nd Line Support Analyst was £28,500 in advertised job vacancies during the 3 months to 30 May 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
UK
3 months to
30 May 2017
Same period 2016 Same period 2015
Rank 567 595 613
Rank change year-on-year +28 +18  
Permanent jobs requiring a 2nd Line Support Analyst 316 366 401
As % of all permanent IT jobs advertised in the UK 0.37% 0.37% 0.37%
As % of the Job Titles category 0.38% 0.39% 0.38%
Number of salaries quoted 286 322 359
Median salary £28,500 £27,500 £27,000
Median salary % change year-on-year +3.63% +1.85%  
90% offered a salary of more than £22,500 £21,500 £21,500
10% offered a salary of more than £37,500 £35,000 £35,000
UK excluding London median salary £25,000 £25,000 £24,250
% change year-on-year - +3.09%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82227 94730 104443
As % of all permanent IT job vacancies advertised in the UK 96.13% 96.47% 96.60%
Number of salaries quoted 67796 79678 85639
Median salary £45,000 £47,000 £45,000
Median salary % change year-on-year -4.25% +4.44%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,092 £41,500 £40,000
% change year-on-year +1.42% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst.

Salary trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Analyst over the 3 months to 30 May 2017.

Salary histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 30 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 310 £28,500 +3.63% 22
London +66 144 £32,500 +9.24% 7
South East +31 78 £25,750 -6.36% 5
Surrey +46 29 £28,500 -
Yorkshire -4 24 £24,000 -1.03%
City of London +32 23 £32,500 +18.18% 1
East of England +7 21 £30,000 +18.81% 2
West Yorkshire -3 17 £24,000 +2.12%
Hertfordshire +13 16 £30,000 +27.65% 2
Buckinghamshire +8 14 £25,000 +20.48%
North West -25 14 £22,000 -4.34% 3
Leeds +18 13 £24,000 +4.34%
Hampshire +25 12 £24,000 -12.72% 2
West Midlands +12 10 £25,000 +4.16% 2
East Midlands +11 10 £23,500 +2.17% 1
Berkshire +12 9 £26,000 -1.88%
Croydon +9 9 £37,500 +74.41%
South West 0 9 £22,000 -3.29%
Weybridge +20 8 £28,500 -5.00%
Hemel Hempstead - 8 £30,000 - 2
Manchester -24 7 £22,000 +7.31% 3
Marlow - 7 £25,000 -
Northampton +7 6 £23,500 -41.25%
Northamptonshire +4 6 £23,500 -41.25%
North Yorkshire +2 6 £27,500 +10.00%
Reading - 6 £26,000 -
High Wycombe +12 5 £29,000 +34.88%
Gloucestershire +6 5 £22,000 -41.33%
Lancashire +4 5 £22,000 -8.33%
Preston - 5 £22,000 -

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 30 May 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Analyst in the job title.

1 525 (75.54%) Windows
2 411 (59.14%) Active Directory
3 346 (49.78%) Microsoft
4 239 (34.39%) Microsoft Office
5 238 (34.24%) Windows 7
6 197 (28.35%) MS Exchange
7 188 (27.05%) Windows Server
8 164 (23.60%) ITIL
9 136 (19.57%) Citrix
10 121 (17.41%) VMware
11 117 (16.83%) Finance
12 109 (15.68%) Windows Server 2008
13 106 (15.25%) Windows 10
14 104 (14.96%) Cisco
15 97 (13.96%) SQL
16 91 (13.09%) Windows Server 2012
17 85 (12.23%) Office 365
18 76 (10.94%) Microsoft Certification
19 74 (10.65%) SLA
19 74 (10.65%) Blackberry
20 69 (9.93%) TCP/IP
21 67 (9.64%) LAN
22 59 (8.49%) SQL Server
23 58 (8.35%) WAN
24 54 (7.77%) Blackberry Enterprise Server
25 53 (7.63%) SCCM
25 53 (7.63%) Degree
26 51 (7.34%) VPN
26 51 (7.34%) MCP
27 50 (7.19%) DHCP

2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 197 (28.35%) MS Exchange
2 54 (7.77%) Blackberry Enterprise Server
3 43 (6.19%) Exchange Server 2010
4 29 (4.17%) SharePoint
5 27 (3.88%) Exchange Server 2007
6 18 (2.59%) IBM Notes
7 14 (2.01%) Exchange Server 2013
7 14 (2.01%) IIS
8 11 (1.58%) Site Server
9 9 (1.29%) Skype for Business
10 8 (1.15%) Apache
10 8 (1.15%) Tomcat
11 7 (1.01%) IBM Domino
12 4 (0.58%) DataSynapse
13 2 (0.29%) BizTalk Server
13 2 (0.29%) CMS
13 2 (0.29%) Exchange Server 2003
13 2 (0.29%) SAP Portal
13 2 (0.29%) SharePoint 2013
14 1 (0.14%) SharePoint 2010
Applications
1 239 (34.39%) Microsoft Office
2 26 (3.74%) Microsoft Excel
3 17 (2.45%) Microsoft PowerPoint
4 3 (0.43%) Adobe Creative Suite
Business Applications
1 5 (0.72%) Dynamics CRM
2 3 (0.43%) Remedy ITSM
3 2 (0.29%) Dynamics AX
3 2 (0.29%) Dynamics NAV
3 2 (0.29%) Northgate Housing
3 2 (0.29%) SAP CRM
3 2 (0.29%) SAP R/3
4 1 (0.14%) Maximo
4 1 (0.14%) NetSuite
4 1 (0.14%) Payment Gateway
4 1 (0.14%) Visualfiles
Cloud Services
1 85 (12.23%) Office 365
2 20 (2.88%) Amazon AWS
3 19 (2.73%) Microsoft Azure
4 18 (2.59%) SaaS
5 13 (1.87%) Cloud Computing
6 7 (1.01%) Mimecast
7 6 (0.86%) G Suite
Communications & Networking
1 69 (9.93%) TCP/IP
2 67 (9.64%) LAN
3 58 (8.35%) WAN
4 51 (7.34%) VPN
5 50 (7.19%) DHCP
6 47 (6.76%) DNS
7 42 (6.04%) Firewall
8 31 (4.46%) VoIP
9 29 (4.17%) Internet
10 24 (3.45%) Wi-Fi
11 23 (3.31%) SAN
11 23 (3.31%) Wireless
12 10 (1.44%) SMTP
13 9 (1.29%) FTP
14 8 (1.15%) Remote Desktop
14 8 (1.15%) Skype
15 6 (0.86%) IP Telephony
16 5 (0.72%) MPLS
16 5 (0.72%) Network Security
16 5 (0.72%) VLAN
Database & Business Intelligence
1 59 (8.49%) SQL Server
2 17 (2.45%) Relational Database
3 13 (1.87%) Crystal Reports
4 11 (1.58%) SQL Server Reporting Services
5 9 (1.29%) SQL Server 2008
6 8 (1.15%) MySQL
7 6 (0.86%) Data Warehouse
7 6 (0.86%) SQL Server 2016
8 5 (0.72%) SQL Server Integration Services
9 3 (0.43%) BusinessObjects
10 2 (0.29%) MS Access
10 2 (0.29%) SQL Server 2005
10 2 (0.29%) UniData
11 1 (0.14%) Essbase
11 1 (0.14%) Oracle Database
11 1 (0.14%) QlikView
11 1 (0.14%) SQL Server 2012
Development Applications
1 7 (1.01%) JIRA
2 2 (0.29%) Team Foundation Server
General
1 117 (16.83%) Finance
2 49 (7.05%) Law
3 41 (5.90%) Legal
4 25 (3.60%) Retail
5 9 (1.29%) Banking
5 9 (1.29%) Front Office
6 6 (0.86%) Billing
7 5 (0.72%) Advertising
7 5 (0.72%) Games
7 5 (0.72%) Manufacturing
7 5 (0.72%) Telecoms
8 4 (0.58%) Marketing
9 3 (0.43%) Automotive
9 3 (0.43%) Financial Institution
10 2 (0.29%) Back Office
10 2 (0.29%) Investment Banking
10 2 (0.29%) Publishing
11 1 (0.14%) French Language
11 1 (0.14%) German Language
11 1 (0.14%) International Banking
Libraries, Frameworks & Software Standards
1 20 (2.88%) HTML
2 19 (2.73%) .NET
3 16 (2.30%) CSS
4 13 (1.87%) ASP.NET
4 13 (1.87%) ASP.NET MVC
4 13 (1.87%) ASP.NET MVC 5
4 13 (1.87%) HTML5
4 13 (1.87%) jQuery
4 13 (1.87%) Twitter Bootstrap
5 6 (0.86%) XML
6 3 (0.43%) XMPP
7 2 (0.29%) COM
7 2 (0.29%) J2EE
7 2 (0.29%) SAP Basis
8 1 (0.14%) FIX Protocol
8 1 (0.14%) Middleware
Miscellaneous
1 74 (10.65%) Blackberry
2 48 (6.91%) Analytical Skills
3 29 (4.17%) iPad
4 26 (3.74%) iPhone
5 20 (2.88%) Computer Science
6 17 (2.45%) Management Information System
7 14 (2.01%) Smartphone
8 13 (1.87%) PMI
9 12 (1.73%) Video Conferencing
10 11 (1.58%) User Experience
11 9 (1.29%) EPoS
11 9 (1.29%) Life Science
12 8 (1.15%) Fat Client
12 8 (1.15%) Thin Client
13 7 (1.01%) Data Centre
14 6 (0.86%) Driving Licence
15 4 (0.58%) Biotechnology
15 4 (0.58%) Enterprise Software
15 4 (0.58%) Handset
15 4 (0.58%) Replication
Operating Systems
1 525 (75.54%) Windows
2 238 (34.24%) Windows 7
3 188 (27.05%) Windows Server
4 109 (15.68%) Windows Server 2008
5 106 (15.25%) Windows 10
6 91 (13.09%) Windows Server 2012
7 50 (7.19%) Windows 8
8 48 (6.91%) Windows XP
9 43 (6.19%) Android
10 34 (4.89%) Apple iOS
11 28 (4.03%) Windows Server 2003
12 25 (3.60%) Mac OS X
13 17 (2.45%) Linux
14 8 (1.15%) Unix
15 7 (1.01%) Data ONTAP
16 6 (0.86%) Red Hat Enterprise Linux
17 4 (0.58%) Windows Mobile
18 3 (0.43%) Mac OS
19 2 (0.29%) Solaris
20 1 (0.14%) Windows Vista
Processes & Methodologies
1 164 (23.60%) ITIL
2 32 (4.60%) Time Management
3 30 (4.32%) Incident Management
3 30 (4.32%) Service Management
4 23 (3.31%) Problem Management
5 21 (3.02%) ITIL V3
6 20 (2.88%) CRM
6 20 (2.88%) Project Management
7 19 (2.73%) Asset Management
7 19 (2.73%) Disaster Recovery
8 17 (2.45%) Mentoring
9 16 (2.30%) Service Delivery
10 15 (2.16%) Agile Software Development
11 14 (2.01%) Continuous Improvement
11 14 (2.01%) Trend Analysis
12 13 (1.87%) Change Management
12 13 (1.87%) MVC
13 12 (1.73%) Change Control
13 12 (1.73%) Root Cause Analysis
14 11 (1.58%) Analytics
Programming Languages
1 97 (13.96%) SQL
2 29 (4.17%) PowerShell
3 13 (1.87%) C#
4 9 (1.29%) C
5 8 (1.15%) C++
6 6 (0.86%) VB
7 4 (0.58%) T-SQL
7 4 (0.58%) VBA
8 3 (0.43%) Java
9 2 (0.29%) PL/SQL
10 1 (0.14%) JavaScript
10 1 (0.14%) PHP
10 1 (0.14%) Uniface
Qualifications
1 76 (10.94%) Microsoft Certification
2 53 (7.63%) Degree
3 51 (7.34%) MCP
4 40 (5.76%) MCSE
5 32 (4.60%) Cisco Certification
5 32 (4.60%) ITIL Certification
6 31 (4.46%) CCNA
7 28 (4.03%) A+ Certification
8 15 (2.16%) MCTS
9 13 (1.87%) PMI Certification
10 10 (1.44%) MCSA
11 8 (1.15%) Security Cleared
12 7 (1.01%) Computer Science Degree
13 5 (0.72%) SC Cleared
14 4 (0.58%) CCNP
14 4 (0.58%) GNVQ
14 4 (0.58%) ITIL Foundation Certificate
14 4 (0.58%) MCDST
15 2 (0.29%) BPSS Clearance
15 2 (0.29%) DBS Check
Quality Assurance & Compliance
1 74 (10.65%) SLA
2 13 (1.87%) QA
3 1 (0.14%) Disclosure Scotland
3 1 (0.14%) GxP
3 1 (0.14%) ISO/IEC 27001
System Software
1 411 (59.14%) Active Directory
2 41 (5.90%) VMware Infrastructure
3 30 (4.32%) Hyper-V
3 30 (4.32%) XenApp
4 15 (2.16%) vSphere
5 12 (1.73%) Virtual Desktop
6 8 (1.15%) XenDesktop
7 7 (1.01%) Terminal Services
8 5 (0.72%) Firmware
9 4 (0.58%) Microsoft App-V
9 4 (0.58%) VMware ESXi
10 3 (0.43%) VMware Workstation
11 2 (0.29%) Virtual Machines
12 1 (0.14%) BlackBerry Internet Service
12 1 (0.14%) Terminal Server
Systems Management
1 53 (7.63%) SCCM
2 21 (3.02%) Backup Exec
3 14 (2.01%) Norton AntiVirus
4 8 (1.15%) ServiceCenter
5 7 (1.01%) Ansible
6 5 (0.72%) Cacti
6 5 (0.72%) Nagios
6 5 (0.72%) NetBackup
6 5 (0.72%) SCOM
6 5 (0.72%) WSUS
7 4 (0.58%) DameWare
7 4 (0.58%) vCenter Server
8 3 (0.43%) Jamf Pro
8 3 (0.43%) Microsoft Data Protection Manager
8 3 (0.43%) XenMobile
9 2 (0.29%) AirWatch
9 2 (0.29%) Microsoft Intune
Vendors
1 346 (49.78%) Microsoft
2 136 (19.57%) Citrix
3 121 (17.41%) VMware
4 104 (14.96%) Cisco
5 45 (6.47%) Apple
6 30 (4.32%) iManage
6 30 (4.32%) Symantec
7 22 (3.17%) HP
8 18 (2.59%) Lotus
9 16 (2.30%) Avaya
10 14 (2.01%) Bloomberg
11 13 (1.87%) Juniper
11 13 (1.87%) Reuters
12 12 (1.73%) Google
13 11 (1.58%) Dell
13 11 (1.58%) Samsung
14 10 (1.44%) Salesforce.com
15 9 (1.29%) Mitel
15 9 (1.29%) NetApp
15 9 (1.29%) Veeam
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Basingstoke, Hampshire
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Salary: £27000 - £28000 per annum
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