Period
to 22 November 2017

The median annual salary for a 2nd Line Support Analyst was £27,500 in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 676 632 680
Rank change year-on-year -44 +48 -72
Permanent jobs requiring a 2nd Line Support Analyst 560 698 744
As % of all permanent IT jobs advertised in the UK 0.31% 0.37% 0.34%
As % of the Job Titles category 0.32% 0.38% 0.36%
Number of salaries quoted 541 658 684
UK median annual salary £27,500 £26,500 £26,500
Median salary % change year-on-year +3.77% - +1.92%
10th Percentile £21,250 £20,750 £20,750
90th Percentile £36,000 £35,475 £36,000
UK excluding London median annual salary £25,500 £25,000 £24,500
% change year-on-year +2.00% +2.04% -2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173015 183533 208123
% of permanent IT jobs with a recognized job title 95.80% 96.49% 96.46%
Number of salaries quoted 138825 153627 172837
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst.

Salary trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Analyst over the 6 months to 22 November 2017.

Salary histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -61 534 £27,500 +1.85% 26
UK excluding London -40 340 £25,500 +2.00% 14
London -51 199 £31,000 +1.64% 12
South East +16 153 £26,500 +1.92% 6
North of England -39 65 £25,000 +11.11% 1
Midlands +30 55 £25,000 - 3
East of England +2 37 £25,250 +1.00% 3
Yorkshire -15 37 £27,500 +12.24%
East Midlands +40 28 £27,500 +7.84% 2
West Midlands +2 27 £24,000 - 1
North West -18 27 £24,000 +14.29% 1
South West +4 26 £25,000 -7.41% 1
Wales +6 3 £28,500 +26.67%
North East +7 1 £29,000 +5.45%
Scotland -20 1 £27,730 +13.60%

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Analyst in the job title.

1 393 (70.18%) Windows
2 339 (60.54%) Microsoft
3 301 (53.75%) Active Directory
4 206 (36.79%) Microsoft Office
5 180 (32.14%) Windows Server
6 166 (29.64%) Windows 7
7 141 (25.18%) MS Exchange
8 139 (24.82%) ITIL
9 130 (23.21%) Office 365
10 102 (18.21%) Windows 10
11 98 (17.50%) VMware
12 86 (15.36%) SQL
12 86 (15.36%) Windows Server 2008
13 82 (14.64%) Finance
14 79 (14.11%) Citrix
15 78 (13.93%) Cisco
16 74 (13.21%) Firewall
17 73 (13.04%) SLA
18 69 (12.32%) Windows Server 2012
19 68 (12.14%) DNS
20 66 (11.79%) DHCP
21 60 (10.71%) LAN
22 59 (10.54%) TCP/IP
23 58 (10.36%) Microsoft Certification
24 57 (10.18%) Windows 8
25 56 (10.00%) WAN
26 55 (9.82%) Law
27 53 (9.46%) VMware Infrastructure
28 48 (8.57%) Exchange Server 2010
29 45 (8.04%) Hyper-V

2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 141 (25.18%) MS Exchange
2 48 (8.57%) Exchange Server 2010
3 34 (6.07%) SharePoint
4 33 (5.89%) Exchange Server 2013
4 33 (5.89%) IIS
5 22 (3.93%) Blackberry Enterprise Server
6 21 (3.75%) Exchange Server 2007
7 16 (2.86%) Skype for Business
8 9 (1.61%) Site Server
9 8 (1.43%) Exchange Server 2003
10 5 (0.89%) Apache
11 3 (0.54%) Tomcat
12 2 (0.36%) IBM Notes
12 2 (0.36%) SharePoint 2010
13 1 (0.18%) Confluence
13 1 (0.18%) JBoss
13 1 (0.18%) SharePoint 2013
13 1 (0.18%) WordPress
Applications
1 206 (36.79%) Microsoft Office
2 20 (3.57%) Microsoft Excel
3 8 (1.43%) Microsoft PowerPoint
4 3 (0.54%) Adobe Creative Suite
5 2 (0.36%) AutoCAD
5 2 (0.36%) Revit
6 1 (0.18%) MS Visio
6 1 (0.18%) S-PLUS
Business Applications
1 7 (1.25%) Dynamics CRM
2 4 (0.71%) NetSuite
3 3 (0.54%) Payment Gateway
3 3 (0.54%) Sage 200
3 3 (0.54%) SAP Business One
4 2 (0.36%) GoldMine
4 2 (0.36%) Markit EDM
4 2 (0.36%) thinkFolio
5 1 (0.18%) Eloqua
5 1 (0.18%) Visualfiles
Cloud Services
1 130 (23.21%) Office 365
2 30 (5.36%) Microsoft Azure
3 9 (1.61%) OneDrive
4 8 (1.43%) SaaS
5 6 (1.07%) Amazon AWS
5 6 (1.07%) Mimecast
6 5 (0.89%) Cloud Computing
7 3 (0.54%) IaaS
7 3 (0.54%) PaaS
8 1 (0.18%) Adobe Analytics
8 1 (0.18%) Adobe Creative Cloud
8 1 (0.18%) G Suite
Communications & Networking
1 74 (13.21%) Firewall
2 68 (12.14%) DNS
3 66 (11.79%) DHCP
4 60 (10.71%) LAN
5 59 (10.54%) TCP/IP
6 56 (10.00%) WAN
7 37 (6.61%) VPN
8 30 (5.36%) VoIP
9 18 (3.21%) SAN
9 18 (3.21%) Skype
10 17 (3.04%) Wi-Fi
11 14 (2.50%) Internet
11 14 (2.50%) Remote Desktop
12 11 (1.96%) Wireless
13 10 (1.79%) IP Telephony
13 10 (1.79%) VLAN
14 7 (1.25%) WLAN
15 5 (0.89%) Ethernet
16 4 (0.71%) FTP
16 4 (0.71%) NAS
Database & Business Intelligence
1 21 (3.75%) SQL Server
2 4 (0.71%) MySQL
3 3 (0.54%) Crystal Reports
3 3 (0.54%) SQL Server 2008
3 3 (0.54%) SQL Server Integration Services
3 3 (0.54%) SQL Server Reporting Services
4 2 (0.36%) Blockchain
4 2 (0.36%) Relational Database
4 2 (0.36%) SQL Server 2005
4 2 (0.36%) SQL Server 2012
5 1 (0.18%) Oracle Database
5 1 (0.18%) Oracle Reports
5 1 (0.18%) PostgreSQL
Development Applications
1 4 (0.71%) JIRA
2 2 (0.36%) Eclipse
2 2 (0.36%) Visual Studio
3 1 (0.18%) SQL Server Management Studio (SSMS)
General
1 82 (14.64%) Finance
2 55 (9.82%) Law
3 38 (6.79%) Legal
4 22 (3.93%) Retail
5 14 (2.50%) Banking
6 11 (1.96%) Telecoms
7 10 (1.79%) Manufacturing
8 4 (0.71%) Marketing
9 3 (0.54%) Back Office
9 3 (0.54%) Games
10 2 (0.36%) Automotive
10 2 (0.36%) Financial Institution
10 2 (0.36%) Front Office
10 2 (0.36%) Investment Banking
11 1 (0.18%) Advertising
11 1 (0.18%) Aerospace
11 1 (0.18%) Billing
11 1 (0.18%) French Language
11 1 (0.18%) Multimedia
Libraries, Frameworks & Software Standards
1 9 (1.61%) HTML
2 8 (1.43%) CSS
3 6 (1.07%) .NET
4 5 (0.89%) COM
5 3 (0.54%) Web Services
5 3 (0.54%) XML
6 2 (0.36%) ASP.NET
6 2 (0.36%) ASP.NET MVC 5
6 2 (0.36%) FIX Protocol
6 2 (0.36%) HTML5
6 2 (0.36%) jQuery
6 2 (0.36%) Twitter Bootstrap
7 1 (0.18%) ASP.NET MVC
7 1 (0.18%) Oracle Fusion
7 1 (0.18%) PRADO
Miscellaneous
1 35 (6.25%) Blackberry
2 28 (5.00%) iPhone
3 25 (4.46%) Analytical Skills
4 17 (3.04%) Management Information System
5 16 (2.86%) Computer Science
6 14 (2.50%) Driving Licence
7 10 (1.79%) iPad
7 10 (1.79%) User Experience
8 9 (1.61%) Video Conferencing
9 8 (1.43%) Enterprise Storage
9 8 (1.43%) EPoS
10 6 (1.07%) Fintech
10 6 (1.07%) Smartphone
11 5 (0.89%) Replication
12 4 (0.71%) CCTV
13 3 (0.54%) Derivative
13 3 (0.54%) Enterprise Software
14 2 (0.36%) Apple TV
14 2 (0.36%) Data Centre
14 2 (0.36%) Equity Derivative
Operating Systems
1 393 (70.18%) Windows
2 180 (32.14%) Windows Server
3 166 (29.64%) Windows 7
4 102 (18.21%) Windows 10
5 86 (15.36%) Windows Server 2008
6 69 (12.32%) Windows Server 2012
7 57 (10.18%) Windows 8
8 31 (5.54%) Linux
9 24 (4.29%) Android
9 24 (4.29%) Apple iOS
10 18 (3.21%) Windows Server 2003
11 17 (3.04%) Mac OS X
11 17 (3.04%) Windows XP
12 7 (1.25%) Mac OS
13 3 (0.54%) Data ONTAP
13 3 (0.54%) Unix
13 3 (0.54%) Windows Phone
13 3 (0.54%) Windows Vista
14 2 (0.36%) CentOS
14 2 (0.36%) Windows Mobile
Processes & Methodologies
1 139 (24.82%) ITIL
2 34 (6.07%) Service Delivery
3 28 (5.00%) Problem Management
4 27 (4.82%) Incident Management
5 24 (4.29%) Service Management
6 21 (3.75%) Change Management
7 20 (3.57%) CRM
8 16 (2.86%) Project Management
9 14 (2.50%) ITIL V3
9 14 (2.50%) Process Improvement
10 11 (1.96%) Asset Management
10 11 (1.96%) Root Cause Analysis
10 11 (1.96%) Time Management
11 10 (1.79%) Mathematics
11 10 (1.79%) Mobile Device Management
12 9 (1.61%) Document Management
12 9 (1.61%) Line Management
12 9 (1.61%) Manual Testing
13 8 (1.43%) Software Deployment
14 7 (1.25%) ITSM
Programming Languages
1 86 (15.36%) SQL
2 18 (3.21%) PowerShell
3 4 (0.71%) C#
3 4 (0.71%) PHP
4 3 (0.54%) Java
4 3 (0.54%) Python
4 3 (0.54%) Uniface
5 2 (0.36%) C
5 2 (0.36%) VB
5 2 (0.36%) VBA
6 1 (0.18%) PL/SQL
6 1 (0.18%) RPG
6 1 (0.18%) T-SQL
6 1 (0.18%) VB.NET
Qualifications
1 58 (10.36%) Microsoft Certification
2 33 (5.89%) MCP
3 31 (5.54%) Degree
4 26 (4.64%) MCSE
5 21 (3.75%) ITIL Certification
6 18 (3.21%) CCNA
6 18 (3.21%) Cisco Certification
7 17 (3.04%) MCSA
8 11 (1.96%) Security Cleared
9 10 (1.79%) A+ Certification
10 9 (1.61%) SC Cleared
11 7 (1.25%) MCTS
12 5 (0.89%) ITIL Foundation Certificate
13 4 (0.71%) MCDST
13 4 (0.71%) Network+ Certification
14 3 (0.54%) Computer Science Degree
15 1 (0.18%) MCITP
15 1 (0.18%) PMI Certification
Quality Assurance & Compliance
1 73 (13.04%) SLA
2 3 (0.54%) QA
3 2 (0.36%) ISO 9001
3 2 (0.36%) ISO/IEC 27001
4 1 (0.18%) Data Quality
4 1 (0.18%) PCI DSS
System Software
1 301 (53.75%) Active Directory
2 53 (9.46%) VMware Infrastructure
3 45 (8.04%) Hyper-V
4 11 (1.96%) XenApp
5 7 (1.25%) vSphere
6 4 (0.71%) VMware ESXi
7 3 (0.54%) BitLocker
7 3 (0.54%) Terminal Services
7 3 (0.54%) Virtual Desktop
8 2 (0.36%) VMware Workstation
9 1 (0.18%) Firmware
9 1 (0.18%) Microsoft Virtual Server
9 1 (0.18%) Virtual Machines
9 1 (0.18%) Virtual Servers
Systems Management
1 17 (3.04%) SCCM
2 11 (1.96%) Microsoft Intune
3 9 (1.61%) Backup Exec
3 9 (1.61%) WSUS
4 6 (1.07%) Norton AntiVirus
5 5 (0.89%) Symantec Endpoint Protection
6 4 (0.71%) Cisco CUCM
6 4 (0.71%) vCenter Server
7 3 (0.54%) Ansible
7 3 (0.54%) ServiceCenter
8 2 (0.36%) XenMobile
9 1 (0.18%) AirWatch
9 1 (0.18%) McAfee ePO
9 1 (0.18%) NetBackup
Vendors
1 339 (60.54%) Microsoft
2 98 (17.50%) VMware
3 79 (14.11%) Citrix
4 78 (13.93%) Cisco
5 38 (6.79%) Apple
6 33 (5.89%) iManage
7 15 (2.68%) Dell
7 15 (2.68%) Google
8 14 (2.50%) Avaya
9 13 (2.32%) Oracle
9 13 (2.32%) SAP
10 11 (1.96%) NetApp
11 10 (1.79%) Sophos
12 9 (1.61%) EqualLogic
12 9 (1.61%) Veeam
13 8 (1.43%) Symantec
14 7 (1.25%) Adobe
14 7 (1.25%) HP
14 7 (1.25%) Salesforce.com
15 6 (1.07%) Mitel