Period
to 24 June 2018

The median annual salary for a 2nd Line Support Analyst was £27,500 in advertised job vacancies during the 6 months to 24 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
UK
6 months to
24 Jun 2018
Same period 2017 Same period 2016
Rank 691 633 672
Rank change year-on-year -58 +39 -41
Permanent jobs requiring a 2nd Line Support Analyst 536 648 721
As % of all permanent IT jobs advertised in the UK 0.31% 0.37% 0.36%
As % of the Job Titles category 0.32% 0.39% 0.37%
Number of salaries quoted 484 575 639
UK median annual salary £27,500 £27,500 £27,500
10th Percentile £21,500 £21,250 £20,750
90th Percentile £37,750 £37,500 £35,000
UK excluding London median annual salary £25,000 £25,000 £25,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167,325 166,575 194,587
% of permanent IT jobs with a recognized job title 96.26% 96.24% 96.61%
Number of salaries quoted 135,823 137,165 163,448
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,091
% change year-on-year +5.88% +0.97% +5.23%

2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst.

Salary trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Analyst over the 6 months to 24 June 2018.

Salary histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 24 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -78 509 £27,500 -0.90% 30
UK excluding London -18 346 £25,000 - 27
London -82 183 £32,500 +3.17% 4
South East -51 107 £26,500 - 10
East of England +17 67 £25,000 -16.67%
Midlands +17 57 £25,000 +4.17% 6
North of England -12 51 £27,000 +12.50% 6
South West +17 44 £22,000 -8.33% 4
East Midlands +6 31 £25,000 +4.17% 4
West Midlands +23 26 £24,750 +1.54% 2
North West -1 22 £27,250 +23.86% 4
Yorkshire -4 22 £25,000 +4.17% 2
Scotland -15 16 £28,000 +1.82%
North East -11 7 £21,625 -23.45%
Wales +12 2 £20,750 -13.54%
Channel Islands 0 2 £35,000 +29.63% 1

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 June 2018, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Analyst in the job title.

1 399 (74.44%) Windows
2 305 (56.90%) Microsoft
3 272 (50.75%) Active Directory
4 194 (36.19%) Microsoft Office
5 156 (29.10%) Windows 7
5 156 (29.10%) Windows Server
6 146 (27.24%) Office 365
7 122 (22.76%) ITIL
8 117 (21.83%) Windows 10
9 114 (21.27%) MS Exchange
10 100 (18.66%) SQL
11 90 (16.79%) Windows Server 2008
12 81 (15.11%) Finance
13 79 (14.74%) Problem-Solving
14 78 (14.55%) VMware
15 77 (14.37%) Citrix
16 67 (12.50%) Windows Server 2012
17 63 (11.75%) SCCM
17 63 (11.75%) Cisco
18 60 (11.19%) LAN
19 51 (9.51%) DNS
20 50 (9.33%) SLA
21 49 (9.14%) TCP/IP
22 46 (8.58%) DHCP
23 45 (8.40%) Microsoft Certification
24 44 (8.21%) WAN
25 43 (8.02%) Windows 8
26 42 (7.84%) iPhone
26 42 (7.84%) VPN
27 40 (7.46%) Exchange Server 2010

2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 114 (21.27%) MS Exchange
2 40 (7.46%) Exchange Server 2010
3 23 (4.29%) Blackberry Enterprise Server
4 22 (4.10%) SharePoint
5 20 (3.73%) Skype for Business
6 17 (3.17%) IIS
7 13 (2.43%) Exchange Server 2013
8 5 (0.93%) Exchange Server 2003
9 4 (0.75%) WordPress
10 3 (0.56%) SharePoint 2010
10 3 (0.56%) SharePoint 2013
11 2 (0.37%) Exchange Server 2007
12 1 (0.19%) DataSynapse
12 1 (0.19%) JBoss
12 1 (0.19%) Tomcat
12 1 (0.19%) WebLogic
Applications
1 194 (36.19%) Microsoft Office
2 24 (4.48%) Microsoft Excel
3 19 (3.54%) Microsoft PowerPoint
4 5 (0.93%) MS Visio
5 2 (0.37%) Adobe Creative Suite
5 2 (0.37%) AutoCAD
5 2 (0.37%) Spreadsheet
6 1 (0.19%) Microsoft Project
Business Applications
1 4 (0.75%) Dynamics NAV
1 4 (0.75%) Visualfiles
2 3 (0.56%) Remedy ITSM
3 2 (0.37%) Dynamics CRM
4 1 (0.19%) Carpe Diem
4 1 (0.19%) Elite 3E
4 1 (0.19%) Magento
Cloud Services
1 146 (27.24%) Office 365
2 24 (4.48%) Microsoft Azure
3 8 (1.49%) Mimecast
4 7 (1.31%) Dynamics 365
5 6 (1.12%) SaaS
6 5 (0.93%) Amazon AWS
6 5 (0.93%) Cloud Computing
7 2 (0.37%) Amazon EC2
7 2 (0.37%) Azure Active Directory
7 2 (0.37%) Dropbox
8 1 (0.19%) G Suite
8 1 (0.19%) OneDrive
Communications & Networking
1 60 (11.19%) LAN
2 51 (9.51%) DNS
3 49 (9.14%) TCP/IP
4 46 (8.58%) DHCP
5 44 (8.21%) WAN
6 42 (7.84%) VPN
7 34 (6.34%) VoIP
8 22 (4.10%) Skype
9 21 (3.92%) Firewall
10 16 (2.99%) Wi-Fi
11 11 (2.05%) Internet
12 9 (1.68%) Remote Desktop
12 9 (1.68%) VLAN
12 9 (1.68%) Wireless
13 6 (1.12%) 4G
13 6 (1.12%) IP Telephony
13 6 (1.12%) Network Security
14 4 (0.75%) ADSL
14 4 (0.75%) PBX
14 4 (0.75%) WLAN
Database & Business Intelligence
1 31 (5.78%) SQL Server
2 4 (0.75%) Big Data
2 4 (0.75%) Blockchain
2 4 (0.75%) Crystal Reports
2 4 (0.75%) SQL Server 2000
3 3 (0.56%) Hadoop
4 2 (0.37%) MySQL
4 2 (0.37%) SQL Server 2016
5 1 (0.19%) SQL Server 2008
5 1 (0.19%) SQL Server 2012
Development Applications
1 13 (2.43%) JIRA
2 1 (0.19%) Firebug
2 1 (0.19%) SQL Server Management Studio (SSMS)
General
1 81 (15.11%) Finance
2 29 (5.41%) Law
2 29 (5.41%) Legal
2 29 (5.41%) Retail
3 14 (2.61%) Banking
4 9 (1.68%) Front Office
5 5 (0.93%) Manufacturing
5 5 (0.93%) Marketing
6 4 (0.75%) Back Office
7 3 (0.56%) Financial Institution
7 3 (0.56%) Telecoms
8 2 (0.37%) Games
8 2 (0.37%) Private Banking
8 2 (0.37%) Publishing
9 1 (0.19%) Automotive
9 1 (0.19%) Wholesale Banking
Libraries, Frameworks & Software Standards
1 11 (2.05%) XML
2 10 (1.87%) HTML
3 9 (1.68%) CSS
4 6 (1.12%) REST
4 6 (1.12%) SOAP
4 6 (1.12%) XSLT
5 4 (0.75%) .NET
6 2 (0.37%) EDI
6 2 (0.37%) jQuery
6 2 (0.37%) LAMP
6 2 (0.37%) LDAP
6 2 (0.37%) Software Packaging
7 1 (0.19%) 802.1X
7 1 (0.19%) ASP.NET
7 1 (0.19%) COM
7 1 (0.19%) HTML5
7 1 (0.19%) J2EE
7 1 (0.19%) Web Services
7 1 (0.19%) WebCenter
Miscellaneous
1 42 (7.84%) iPhone
2 33 (6.16%) Blackberry
3 24 (4.48%) Analytical Skills
4 17 (3.17%) iPad
5 16 (2.99%) Self-Motivation
6 13 (2.43%) Mobile App
7 12 (2.24%) Computer Science
8 10 (1.87%) Driving Licence
9 9 (1.68%) Derivative
10 8 (1.49%) EPoS
11 7 (1.31%) Enterprise Software
11 7 (1.31%) Fat Client
11 7 (1.31%) Smartphone
11 7 (1.31%) Thin Client
12 6 (1.12%) Management Information System
13 5 (0.93%) Data Centre
13 5 (0.93%) User Experience
14 4 (0.75%) AS400
14 4 (0.75%) Fintech
14 4 (0.75%) iSeries
Operating Systems
1 399 (74.44%) Windows
2 156 (29.10%) Windows 7
2 156 (29.10%) Windows Server
3 117 (21.83%) Windows 10
4 90 (16.79%) Windows Server 2008
5 67 (12.50%) Windows Server 2012
6 43 (8.02%) Windows 8
7 38 (7.09%) Linux
8 30 (5.60%) Windows XP
9 22 (4.10%) Windows Server 2003
10 19 (3.54%) Apple iOS
11 11 (2.05%) Android
12 8 (1.49%) Mac OS
12 8 (1.49%) Mac OS X
12 8 (1.49%) Unix
13 5 (0.93%) Windows Vista
14 4 (0.75%) Windows Mobile
15 2 (0.37%) AIX
15 2 (0.37%) VMS
Processes & Methodologies
1 122 (22.76%) ITIL
2 79 (14.74%) Problem-Solving
3 35 (6.53%) Incident Management
4 34 (6.34%) Service Management
5 23 (4.29%) Problem Management
6 21 (3.92%) Manual Testing
7 18 (3.36%) ITSM
7 18 (3.36%) Time Management
8 17 (3.17%) Asset Management
9 15 (2.80%) Mobile Device Management
10 13 (2.43%) CRM
11 11 (2.05%) Disaster Recovery
11 11 (2.05%) ERP
11 11 (2.05%) Root Cause Analysis
11 11 (2.05%) Service Delivery
12 10 (1.87%) Business Intelligence
13 9 (1.68%) Change Management
13 9 (1.68%) Cybersecurity
13 9 (1.68%) Ticket Management
14 8 (1.49%) Patch Management
Programming Languages
1 100 (18.66%) SQL
2 22 (4.10%) PowerShell
3 7 (1.31%) JavaScript
4 6 (1.12%) C#
4 6 (1.12%) Java
5 5 (0.93%) VB
6 3 (0.56%) PHP
7 2 (0.37%) ActionScript
7 2 (0.37%) ActionScript 2.0
7 2 (0.37%) Python
8 1 (0.19%) C
8 1 (0.19%) C++
8 1 (0.19%) VB.NET
8 1 (0.19%) VBA
8 1 (0.19%) VBScript
Qualifications
1 45 (8.40%) Microsoft Certification
2 32 (5.97%) Degree
3 24 (4.48%) MCSA
4 22 (4.10%) MCSE
5 19 (3.54%) MCP
6 15 (2.80%) ITIL Foundation Certificate
6 15 (2.80%) Security Cleared
7 14 (2.61%) ITIL Certification
8 12 (2.24%) Computer Science Degree
8 12 (2.24%) SC Cleared
9 8 (1.49%) CCNA
9 8 (1.49%) Cisco Certification
10 7 (1.31%) MCDST
10 7 (1.31%) MOS
11 2 (0.37%) Numerate Degree
12 1 (0.19%) A+ Certification
12 1 (0.19%) CTC Cleared
12 1 (0.19%) DBS Check
12 1 (0.19%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 50 (9.33%) SLA
2 9 (1.68%) ISO/IEC 27001
3 6 (1.12%) Sarbanes-Oxley
4 5 (0.93%) QA
5 2 (0.37%) PMO
6 1 (0.19%) Cyber Essentials
6 1 (0.19%) Data Quality
6 1 (0.19%) Solvency II
System Software
1 272 (50.75%) Active Directory
2 34 (6.34%) VMware Infrastructure
3 19 (3.54%) XenApp
4 17 (3.17%) Hyper-V
5 11 (2.05%) XenDesktop
6 9 (1.68%) VMware Workstation
7 8 (1.49%) Terminal Services
7 8 (1.49%) vSphere
8 3 (0.56%) Docker
9 2 (0.37%) BitLocker
9 2 (0.37%) Terminal Server
9 2 (0.37%) Virtual Machines
10 1 (0.19%) Citrix Presentation Server
10 1 (0.19%) Virtual Desktop
10 1 (0.19%) VMware ESXi
10 1 (0.19%) XenServer
Systems Management
1 63 (11.75%) SCCM
2 9 (1.68%) Backup Exec
3 7 (1.31%) Nagios
4 6 (1.12%) DameWare
5 5 (0.93%) ServiceCenter
6 4 (0.75%) Norton AntiVirus
7 2 (0.37%) Cisco CUCM
8 1 (0.19%) Control-M
8 1 (0.19%) EMC NetWorker
8 1 (0.19%) FortiGate
8 1 (0.19%) Kubernetes
8 1 (0.19%) SCOM
8 1 (0.19%) Symantec Endpoint Protection
8 1 (0.19%) vCenter Server
8 1 (0.19%) WSUS
8 1 (0.19%) XenMobile
Vendors
1 305 (56.90%) Microsoft
2 78 (14.55%) VMware
3 77 (14.37%) Citrix
4 63 (11.75%) Cisco
5 37 (6.90%) Apple
6 21 (3.92%) Ivanti
7 17 (3.17%) Google
8 16 (2.99%) HP
8 16 (2.99%) iManage
9 15 (2.80%) Avaya
10 13 (2.43%) SAP
11 12 (2.24%) IBM
11 12 (2.24%) Mitel
11 12 (2.24%) Oracle
12 11 (2.05%) MobileIron
13 7 (1.31%) Veeam
13 7 (1.31%) Workday
14 6 (1.12%) Remedy
15 5 (0.93%) Sophos
15 5 (0.93%) Symantec