Second Line Support Analyst
UK
The median Second Line Support Analyst salary in the UK is £32,625 per year, according to job vacancies posted during the 6 months leading to 1 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 1 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 596 | 770 | 805 |
| Rank change year-on-year | +174 | +35 | +73 |
| Permanent jobs requiring a 2nd Line Support Analyst | 96 | 126 | 184 |
| As % of all permanent jobs advertised in the UK | 0.18% | 0.13% | 0.18% |
| As % of the Job Titles category | 0.20% | 0.14% | 0.19% |
| Number of salaries quoted | 82 | 113 | 169 |
| 10th Percentile | £26,750 | £26,250 | £26,250 |
| 25th Percentile | £29,750 | £29,250 | £28,500 |
| Median annual salary (50th Percentile) | £32,625 | £33,000 | £31,000 |
| Median % change year-on-year | -1.14% | +6.45% | +3.33% |
| 75th Percentile | £38,000 | £40,000 | £37,000 |
| 90th Percentile | £44,875 | £46,250 | £43,900 |
| UK excluding London median annual salary | £32,000 | £31,000 | £30,500 |
| % change year-on-year | +3.23% | +1.64% | +10.91% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 46,902 | 93,183 | 95,132 |
| % of permanent jobs with a recognized job title | 90.12% | 94.62% | 91.53% |
| Number of salaries quoted | 27,275 | 66,883 | 59,840 |
| 10th Percentile | £30,000 | £28,500 | £32,500 |
| 25th Percentile | £42,000 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £57,500 | £52,777 | £60,000 |
| Median % change year-on-year | +8.95% | -12.04% | - |
| 75th Percentile | £75,000 | £71,250 | £81,250 |
| 90th Percentile | £97,500 | £90,000 | £100,000 |
| UK excluding London median annual salary | £52,000 | £50,000 | £52,500 |
| % change year-on-year | +4.00% | -4.76% | +5.00% |
2nd Line Support Analyst
Job Vacancy Trend
Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised.
2nd Line Support Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 2nd Line Support Analyst.
2nd Line Support Analyst
Salary Histogram
Salary distribution for jobs citing 2nd Line Support Analyst over the 6 months to 1 May 2025.
2nd Line Support Analyst
Top 13 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +158 | 94 | £32,500 | -1.52% | 11 |
| UK excluding London | +192 | 66 | £32,000 | +3.23% | 8 |
| North of England | +94 | 30 | £30,500 | - | 1 |
| Work from Home | +191 | 29 | £32,500 | +7.44% | 4 |
| London | +106 | 28 | £40,000 | +2.56% | 4 |
| South West | +114 | 19 | £32,000 | -25.58% | 3 |
| Yorkshire | +84 | 19 | £28,500 | -6.56% | 1 |
| East of England | +62 | 10 | £32,500 | -7.14% | |
| North West | +31 | 9 | £33,500 | +7.20% | |
| Midlands | +72 | 7 | £38,500 | +33.91% | 1 |
| East Midlands | +48 | 5 | £38,500 | +35.09% | |
| West Midlands | +42 | 2 | £29,750 | -13.77% | 1 |
| North East | - | 2 | £25,000 | - |
2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 1 May 2025, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Analyst in the job title.
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2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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