The median annual salary for a 2nd Line Support Analyst was £27,500 in advertised job vacancies during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Second Line Support Analyst
UK
Rank 522 610 533
Rank change year-on-year +88 -77  
Permanent jobs requiring a 2nd Line Support Analyst 347 356 486
As % of all permanent IT jobs advertised in the UK 0.41% 0.35% 0.46%
As % of the Job Titles category 0.43% 0.36% 0.48%
Number of salaries quoted 304 308 441
Median salary £27,500 £27,500 £27,500
90% offered a salary of more than £22,500 £22,000 £21,500
10% offered a salary of more than £37,500 £35,000 £35,000
UK excluding London median salary £25,000 £26,500 £24,250
% change year-on-year -5.66% +9.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 80634 98831 101724
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.35% 96.64%
Number of salaries quoted 66904 82761 83046
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst.

Salary trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Analyst over the 3 months to 23 March 2017.

Salary histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +79 336 £27,500 - 29
London +83 138 £31,000 +6.89% 7
South East +57 91 £27,500 -1.78% 6
Surrey +41 43 £27,500 -1.78%
Yorkshire +24 41 £24,000 -4.00% 2
West Yorkshire +32 30 £24,000 - 1
Leeds +25 25 £24,000 +4.34% 1
East of England +45 22 £30,000 +9.09% 3
East Midlands +7 21 £24,000 -12.72% 4
City of London +52 20 £31,000 +12.72%
Hertfordshire +29 15 £30,000 +9.09% 2
South West +19 14 £24,750 -8.33% 2
Weybridge +17 14 £28,500 -5.00%
Oxfordshire +5 11 £27,500 +10.00%
Leicestershire +1 11 £24,000 +10.34%
Hampshire +23 9 £25,000 -5.66% 1
Northamptonshire +22 9 £26,500 -33.75% 2
North Yorkshire +1 9 £25,000 - 1
Berkshire +24 8 £27,500 -9.09% 3
Wiltshire +15 8 £25,000 +1.01%
West Sussex +4 8 £30,000 -11.76%
Northampton +24 7 £25,250 -36.87% 2
Hemel Hempstead +8 7 £30,000 +51.89% 1
Redhill +4 7 £26,500 -10.16%
Watford +2 7 £24,000 -46.66% 1
Harrogate -4 7 £25,000 -
Kent +19 6 £25,000 -6.54%
Buckinghamshire +11 6 £28,000 -6.66% 2
Salisbury -9 6 £25,000 +11.11%
Loughborough - 6 £23,250 -

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 23 March 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Analyst in the job title.

1 525 (77.32%) Windows
2 411 (60.53%) Active Directory
3 327 (48.16%) Microsoft
4 257 (37.85%) MS Office
5 241 (35.49%) Windows 7
6 219 (32.25%) Windows Server
7 191 (28.13%) MS Excel
8 185 (27.25%) MS Exchange
9 153 (22.53%) ITIL
10 141 (20.77%) Windows Server 2008
11 134 (19.73%) Citrix
12 127 (18.70%) VMware
13 113 (16.64%) Windows Server 2012
14 104 (15.32%) Cisco
15 98 (14.43%) Finance
16 94 (13.84%) Office 365
17 92 (13.55%) TCP/IP
18 90 (13.25%) Windows 10
19 88 (12.96%) SQL
20 84 (12.37%) SLA
21 78 (11.49%) LAN
22 73 (10.75%) Microsoft Certification
23 71 (10.46%) WAN
24 63 (9.28%) VPN
25 62 (9.13%) DNS
26 61 (8.98%) Windows XP
27 59 (8.69%) SCCM
28 58 (8.54%) VMware Infrastructure
28 58 (8.54%) DHCP
29 57 (8.39%) Blackberry

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 185 (27.25%) MS Exchange
2 39 (5.74%) Exchange Server 2010
3 37 (5.45%) Blackberry Enterprise Server
4 25 (3.68%) Exchange Server 2007
5 20 (2.95%) SharePoint
6 19 (2.80%) Exchange Server 2013
6 19 (2.80%) IBM Notes
7 14 (2.06%) IIS
8 9 (1.33%) Site Server
8 9 (1.33%) Skype for Business
9 7 (1.03%) IBM Domino
10 5 (0.74%) Apache
10 5 (0.74%) Tomcat
11 4 (0.59%) DataSynapse
12 3 (0.44%) SharePoint 2013
13 2 (0.29%) BizTalk Server
13 2 (0.29%) CMS
13 2 (0.29%) SAP Portal
14 1 (0.15%) Exchange Server 2003
Applications
1 257 (37.85%) MS Office
2 191 (28.13%) MS Excel
3 12 (1.77%) MS PowerPoint
4 3 (0.44%) Adobe Creative Suite
Business Applications
1 5 (0.74%) Dynamics AX
1 5 (0.74%) SAP Oil and Gas
1 5 (0.74%) Visualfiles
2 3 (0.44%) Dynamics CRM
2 3 (0.44%) Dynamics NAV
2 3 (0.44%) Fishtalk
2 3 (0.44%) Q-Pulse
2 3 (0.44%) Remedy ITSM
3 2 (0.29%) Northgate Housing
3 2 (0.29%) SAP CRM
3 2 (0.29%) SAP R/3
4 1 (0.15%) Maximo
Cloud Services
1 94 (13.84%) Office 365
2 17 (2.50%) Amazon AWS
3 15 (2.21%) Microsoft Azure
4 14 (2.06%) SaaS
5 10 (1.47%) Cloud Computing
6 7 (1.03%) Mimecast
7 3 (0.44%) G Suite
8 1 (0.15%) Adobe Creative Cloud
Communications & Networking
1 92 (13.55%) TCP/IP
2 78 (11.49%) LAN
3 71 (10.46%) WAN
4 63 (9.28%) VPN
5 62 (9.13%) DNS
6 58 (8.54%) DHCP
7 50 (7.36%) Firewall
8 42 (6.19%) VoIP
9 29 (4.27%) Internet
10 24 (3.53%) Wi-Fi
11 21 (3.09%) SAN
12 20 (2.95%) Wireless
13 16 (2.36%) VLAN
14 12 (1.77%) Remote Desktop
15 10 (1.47%) Skype
16 7 (1.03%) MPLS
16 7 (1.03%) WLAN
17 6 (0.88%) LDAP
17 6 (0.88%) SMTP
17 6 (0.88%) SNMP
Database & Business Intelligence
1 54 (7.95%) SQL Server
2 12 (1.77%) SQL Server Reporting Services
3 11 (1.62%) Crystal Reports
4 9 (1.33%) Relational Database
5 7 (1.03%) MySQL
5 7 (1.03%) SQL Server 2008
6 6 (0.88%) SQL Server 2016
7 5 (0.74%) SQL Server Integration Services
8 3 (0.44%) MS Access
9 2 (0.29%) BusinessObjects
9 2 (0.29%) SQL Server 2005
9 2 (0.29%) UniData
10 1 (0.15%) Essbase
10 1 (0.15%) Oracle Database
10 1 (0.15%) QlikView
10 1 (0.15%) SQL Server 2000
10 1 (0.15%) SQL Server 2012
Development Applications
1 3 (0.44%) JIRA
2 2 (0.29%) Team Foundation Server
3 1 (0.15%) SQL Server Management Studio (SSMS)
General
1 98 (14.43%) Finance
2 47 (6.92%) Law
3 36 (5.30%) Legal
4 32 (4.71%) Retail
5 14 (2.06%) Banking
6 11 (1.62%) Telecoms
7 10 (1.47%) Manufacturing
8 9 (1.33%) Marketing
9 8 (1.18%) Front Office
10 6 (0.88%) Advertising
10 6 (0.88%) German Language
11 5 (0.74%) Back Office
11 5 (0.74%) Electronics
11 5 (0.74%) French Language
11 5 (0.74%) Retail Banking
12 4 (0.59%) Financial Institution
12 4 (0.59%) Games
13 3 (0.44%) Polish Language
13 3 (0.44%) Publishing
14 2 (0.29%) Automotive
Libraries, Frameworks & Software Standards
1 12 (1.77%) .NET
2 11 (1.62%) HTML
3 7 (1.03%) CSS
4 6 (0.88%) XML
5 5 (0.74%) ASP.NET
5 5 (0.74%) ASP.NET MVC
5 5 (0.74%) ASP.NET MVC 5
5 5 (0.74%) HTML5
5 5 (0.74%) jQuery
5 5 (0.74%) Twitter Bootstrap
6 2 (0.29%) J2EE
6 2 (0.29%) SAP Basis
6 2 (0.29%) XMPP
7 1 (0.15%) FIX Protocol
7 1 (0.15%) SOAP
Miscellaneous
1 57 (8.39%) Blackberry
2 51 (7.51%) Analytical Skills
3 28 (4.12%) iPhone
4 24 (3.53%) Computer Science
5 22 (3.24%) Management Information System
6 20 (2.95%) iPad
6 20 (2.95%) Video Conferencing
7 15 (2.21%) Smartphone
8 10 (1.47%) User Experience
9 9 (1.33%) EPoS
9 9 (1.33%) Life Science
10 8 (1.18%) Driving Licence
11 7 (1.03%) Data Centre
11 7 (1.03%) Fat Client
11 7 (1.03%) Thin Client
12 6 (0.88%) PKI
13 5 (0.74%) Handset
13 5 (0.74%) PMI
13 5 (0.74%) Replication
14 4 (0.59%) Biotechnology
Operating Systems
1 525 (77.32%) Windows
2 241 (35.49%) Windows 7
3 219 (32.25%) Windows Server
4 141 (20.77%) Windows Server 2008
5 113 (16.64%) Windows Server 2012
6 90 (13.25%) Windows 10
7 61 (8.98%) Windows XP
8 52 (7.66%) Windows 8
9 46 (6.77%) Windows Server 2003
10 38 (5.60%) Android
11 29 (4.27%) Apple iOS
11 29 (4.27%) Mac OS X
12 27 (3.98%) Linux
13 9 (1.33%) Unix
14 6 (0.88%) Red Hat Enterprise Linux
14 6 (0.88%) Windows Mobile
15 5 (0.74%) Data ONTAP
15 5 (0.74%) Mac OS
16 4 (0.59%) Windows 2000 Server
17 2 (0.29%) Solaris
Processes & Methodologies
1 153 (22.53%) ITIL
2 41 (6.04%) Service Management
3 34 (5.01%) Time Management
4 31 (4.57%) Service Delivery
5 28 (4.12%) Incident Management
6 25 (3.68%) Disaster Recovery
6 25 (3.68%) Problem Management
7 21 (3.09%) Continuous Improvement
8 20 (2.95%) Asset Management
9 17 (2.50%) CRM
10 16 (2.36%) Mentoring
10 16 (2.36%) Trend Analysis
11 15 (2.21%) Change Control
11 15 (2.21%) Change Management
12 14 (2.06%) ITIL V3
13 12 (1.77%) Case Management
13 12 (1.77%) Root Cause Analysis
13 12 (1.77%) Workflow
14 11 (1.62%) Document Management
14 11 (1.62%) Migration
Programming Languages
1 88 (12.96%) SQL
2 23 (3.39%) PowerShell
3 9 (1.33%) C
4 8 (1.18%) C#
4 8 (1.18%) C++
5 4 (0.59%) VB
5 4 (0.59%) VBA
6 3 (0.44%) T-SQL
7 2 (0.29%) Java
7 2 (0.29%) PL/SQL
8 1 (0.15%) JavaScript
Qualifications
1 73 (10.75%) Microsoft Certification
2 53 (7.81%) MCP
3 47 (6.92%) Degree
4 45 (6.63%) MCSE
5 31 (4.57%) CCNA
5 31 (4.57%) Cisco Certification
6 23 (3.39%) ITIL Certification
7 17 (2.50%) A+ Certification
8 10 (1.47%) MCSA
8 10 (1.47%) MCTS
9 6 (0.88%) MCITP
9 6 (0.88%) Security Cleared
10 5 (0.74%) MCDST
10 5 (0.74%) PMI Certification
11 4 (0.59%) GNVQ
11 4 (0.59%) ITIL Foundation Certificate
12 3 (0.44%) SC Cleared
13 2 (0.29%) DBS Check
13 2 (0.29%) MOS
13 2 (0.29%) Network+ Certification
Quality Assurance & Compliance
1 84 (12.37%) SLA
2 8 (1.18%) QA
3 2 (0.29%) Disclosure Scotland
3 2 (0.29%) ISO/IEC 27001
System Software
1 411 (60.53%) Active Directory
2 58 (8.54%) VMware Infrastructure
3 34 (5.01%) Hyper-V
4 31 (4.57%) XenApp
5 17 (2.50%) vSphere
6 13 (1.91%) Virtual Desktop
7 11 (1.62%) VMware ESXi
7 11 (1.62%) XenDesktop
8 8 (1.18%) Terminal Services
9 4 (0.59%) Microsoft App-V
9 4 (0.59%) VMware Workstation
10 3 (0.44%) Firmware
10 3 (0.44%) Virtual Machines
11 2 (0.29%) BlackBerry Internet Service
12 1 (0.15%) Terminal Server
12 1 (0.15%) Xen
Systems Management
1 59 (8.69%) SCCM
2 12 (1.77%) SCOM
3 11 (1.62%) Backup Exec
4 8 (1.18%) Nagios
5 7 (1.03%) Norton AntiVirus
6 6 (0.88%) DameWare
7 5 (0.74%) Ansible
8 4 (0.59%) Microsoft Intune
8 4 (0.59%) OpenView
9 3 (0.44%) Cacti
9 3 (0.44%) Jamf Pro
9 3 (0.44%) ServiceCenter
9 3 (0.44%) XenMobile
10 2 (0.29%) AirWatch
11 1 (0.15%) McAfee ePO
11 1 (0.15%) SCSM
11 1 (0.15%) SCVMM
11 1 (0.15%) WSUS
Vendors
1 327 (48.16%) Microsoft
2 134 (19.73%) Citrix
3 127 (18.70%) VMware
4 104 (15.32%) Cisco
5 51 (7.51%) Apple
6 21 (3.09%) HP
6 21 (3.09%) iManage
7 19 (2.80%) Avaya
7 19 (2.80%) Lotus
7 19 (2.80%) Symantec
8 18 (2.65%) Dell
9 15 (2.21%) Mitel
10 14 (2.06%) Juniper
11 11 (1.62%) CheckPoint
12 8 (1.18%) IBM
12 8 (1.18%) NetApp
12 8 (1.18%) SAP
13 7 (1.03%) Adobe
13 7 (1.03%) Intel Security
13 7 (1.03%) Salesforce.com
Preston, Lancashire
Spring Technology
Salary: Bonus + Benefits
Posted: 16 hours ago
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £30,000 per annum
Posted: 14 hours ago
Nottingham, Nottinghamshire
Oscar
Salary: £20000 - £26000 per annum
Posted: 2 days ago
Bristol, Avon
Harris Global
Salary: From £28,000 to £33,000 per annum + benefits
Posted: Yesterday
Watford, Hertfordshire
Firway Consulting
Salary: From £24,000 to £27,000 per annum Circa £26000 + Bens
Posted: 20 hours ago
Leeds, West Yorkshire
Mortimer Spinks
Posted: 2 days ago
York, North Yorkshire
The Bridge Ltd
Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
Derby, Derbyshire
Senitor Associates
Salary: £24000 - £27000 per annum
Posted: Yesterday
Berkshire
Applause IT Innovation
Salary: £28000 - £36000 per annum + Based on Exp + Great Benefits
Posted: 15 hours ago
West Midlands
Senitor Associates
Salary: £18000 - £22000 per annum + Flexi Time, Pension, 28 days holiday
Posted: Yesterday
Telford
Nigel Frank International
Salary: £20000 - £25000 per annum
Posted: 2 days ago
Northampton, Northamptonshire
Big Red Recruitment
Salary: £20000 - £27000 per annum + 25 days hol + pension
Posted: Yesterday
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 3 days ago
Cheltenham, Gloucestershire
Latcom Ltd
Salary: From £20,000 to £24,000 per annum
Posted: 5 days ago
High Wycombe, Buckinghamshire
Bluetownonline
Salary: Benefits
Posted: Yesterday
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: 3 days ago
Northampton, Northamptonshire
Emponics Ltd
Salary: £ negotiable + bens
Posted: Yesterday
London
Information Technology Services
Salary: £28k - 32k per year
Posted: 3 days ago
Reading
Hays West And Wales
Salary: £24000.00 - £28000.00 per annum + Benefits
Posted: 7 days ago
Herefordshire
360 Resourcing Solutions
Salary: £25k - 30k per year + Superb Benefits
Posted: 2 days ago
West London
Haybrook IT Resourcing Ltd
Salary: Up to £28,000 per annum plus car allowance
Posted: 5 days ago
Dagenham, Essex
MAPP - IT, Digital, Broadcasting & Media Recruitment Specialists
Salary: Up to £22,500 per annum + benefits
Posted: 6 days ago
London
Nigel Frank International
Salary: £25000 - £30000 per annum
Posted: 21 days ago
Fareham
greywood
Salary: £20000 - £28000 per annum + Pension, Free-parking, Dress-down friday
Posted: 17 days ago
Kingston upon Thames
CPS Group Limited
Salary: £26000 - £32000 per annum + Excellent Benefits
Posted: 13 days ago
Reading
Applause IT Ltd
Salary: £28000 - £36000 per annum + Based on Exp + Great Benefits
Posted: 20 days ago
High Wycombe
Bluetown Online LTD
Posted: 27 days ago