The median annual salary for a 2nd Line Support Analyst was £27,500 in advertised job vacancies during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
UK
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 533 611 538
Rank change year-on-year +78 -73  
Permanent jobs requiring a 2nd Line Support Analyst 345 363 507
As % of all permanent IT jobs advertised in the UK 0.40% 0.35% 0.47%
As % of the Job Titles category 0.42% 0.36% 0.49%
Number of salaries quoted 302 314 459
Median salary £27,500 £27,500 £27,500
90% offered a salary of more than £22,500 £22,000 £21,500
10% offered a salary of more than £37,500 £35,000 £35,000
UK excluding London median salary £25,000 £26,500 £24,500
% change year-on-year -5.66% +8.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82030 100201 104416
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.37% 96.63%
Number of salaries quoted 68128 83906 85283
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst.

Salary trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Analyst over the 3 months to 28 March 2017.

Salary histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +79 334 £27,500 - 26
London +86 139 £31,000 +6.89% 5
South East +36 88 £27,500 -1.78% 7
Surrey +53 42 £27,500 -2.65% 1
Yorkshire +24 40 £24,000 -4.00% 2
West Yorkshire +32 29 £24,000 +2.12% 1
Leeds +32 24 £24,000 +7.86% 1
City of London +40 21 £31,000 +12.72%
East of England +32 21 £30,000 +6.19% 3
East Midlands +11 21 £24,000 -12.72% 4
South West +28 16 £25,000 -7.40% 1
Hertfordshire +29 14 £30,000 +9.09% 2
Weybridge +18 13 £28,500 -5.00%
Northamptonshire +24 11 £26,500 -33.75% 2
Oxfordshire +9 10 £27,500 +10.00% 1
Leicestershire -2 10 £24,000 +10.34%
Northampton +24 9 £23,500 -41.25% 2
Hampshire +19 9 £24,500 -9.25% 1
North Yorkshire -3 9 £25,000 - 1
Berkshire +33 8 £27,500 -9.09% 3
Wiltshire +17 8 £25,000 +1.01%
West Sussex +5 7 £30,000 -11.76%
Watford +2 7 £24,000 -46.66% 1
Harrogate 0 7 £25,000 -
Redhill 0 7 £26,500 -10.16%
Kent +22 6 £25,000 -3.84%
Hemel Hempstead +8 6 £30,000 +51.89% 1
Buckinghamshire +6 6 £28,000 -6.66% 1
Salisbury -9 6 £25,000 +11.11%
Loughborough - 6 £23,250 -

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 March 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Analyst in the job title.

1 523 (77.60%) Windows
2 405 (60.09%) Active Directory
3 330 (48.96%) Microsoft
4 257 (38.13%) MS Office
5 237 (35.16%) Windows 7
6 215 (31.90%) Windows Server
7 186 (27.60%) MS Excel
8 183 (27.15%) MS Exchange
9 151 (22.40%) ITIL
10 139 (20.62%) Citrix
11 137 (20.33%) Windows Server 2008
12 127 (18.84%) VMware
13 110 (16.32%) Windows Server 2012
14 100 (14.84%) Cisco
15 98 (14.54%) Finance
16 93 (13.80%) Windows 10
16 93 (13.80%) Office 365
17 90 (13.35%) TCP/IP
18 87 (12.91%) SQL
19 83 (12.31%) SLA
20 75 (11.13%) Microsoft Certification
20 75 (11.13%) LAN
21 67 (9.94%) WAN
22 61 (9.05%) VPN
22 61 (9.05%) DNS
23 60 (8.90%) SCCM
24 57 (8.46%) VMware Infrastructure
24 57 (8.46%) DHCP
25 56 (8.31%) Windows XP
26 54 (8.01%) SQL Server

2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 183 (27.15%) MS Exchange
2 38 (5.64%) Exchange Server 2010
3 34 (5.04%) Blackberry Enterprise Server
4 24 (3.56%) Exchange Server 2007
5 20 (2.97%) SharePoint
6 19 (2.82%) IBM Notes
7 17 (2.52%) Exchange Server 2013
8 14 (2.08%) IIS
9 10 (1.48%) Site Server
10 9 (1.34%) Skype for Business
11 7 (1.04%) IBM Domino
12 6 (0.89%) Apache
12 6 (0.89%) Tomcat
13 4 (0.59%) DataSynapse
14 3 (0.45%) SharePoint 2013
15 2 (0.30%) BizTalk Server
15 2 (0.30%) CMS
15 2 (0.30%) SAP Portal
16 1 (0.15%) Exchange Server 2003
Applications
1 257 (38.13%) MS Office
2 186 (27.60%) MS Excel
3 12 (1.78%) MS PowerPoint
4 3 (0.45%) Adobe Creative Suite
Business Applications
1 5 (0.74%) Dynamics AX
1 5 (0.74%) SAP Oil and Gas
1 5 (0.74%) Visualfiles
2 3 (0.45%) Dynamics CRM
2 3 (0.45%) Dynamics NAV
2 3 (0.45%) Fishtalk
2 3 (0.45%) Q-Pulse
2 3 (0.45%) Remedy ITSM
3 2 (0.30%) Northgate Housing
3 2 (0.30%) SAP CRM
3 2 (0.30%) SAP R/3
4 1 (0.15%) Maximo
Cloud Services
1 93 (13.80%) Office 365
2 18 (2.67%) Amazon AWS
3 16 (2.37%) Microsoft Azure
4 14 (2.08%) SaaS
5 11 (1.63%) Cloud Computing
6 7 (1.04%) Mimecast
7 3 (0.45%) G Suite
8 1 (0.15%) Adobe Creative Cloud
Communications & Networking
1 90 (13.35%) TCP/IP
2 75 (11.13%) LAN
3 67 (9.94%) WAN
4 61 (9.05%) DNS
4 61 (9.05%) VPN
5 57 (8.46%) DHCP
6 47 (6.97%) Firewall
7 42 (6.23%) VoIP
8 26 (3.86%) Internet
9 25 (3.71%) Wi-Fi
10 21 (3.12%) SAN
11 19 (2.82%) Wireless
12 15 (2.23%) VLAN
13 11 (1.63%) Remote Desktop
14 10 (1.48%) Skype
15 7 (1.04%) WLAN
16 6 (0.89%) LDAP
16 6 (0.89%) MPLS
16 6 (0.89%) SMTP
16 6 (0.89%) SNMP
Database & Business Intelligence
1 54 (8.01%) SQL Server
2 12 (1.78%) SQL Server Reporting Services
3 11 (1.63%) Crystal Reports
4 9 (1.34%) Relational Database
5 8 (1.19%) MySQL
6 7 (1.04%) SQL Server 2008
7 6 (0.89%) SQL Server 2016
8 5 (0.74%) SQL Server Integration Services
9 3 (0.45%) MS Access
10 2 (0.30%) BusinessObjects
10 2 (0.30%) SQL Server 2005
10 2 (0.30%) UniData
11 1 (0.15%) Essbase
11 1 (0.15%) Oracle Database
11 1 (0.15%) QlikView
11 1 (0.15%) SQL Server 2000
11 1 (0.15%) SQL Server 2012
Development Applications
1 3 (0.45%) JIRA
2 2 (0.30%) Team Foundation Server
3 1 (0.15%) SQL Server Management Studio (SSMS)
General
1 98 (14.54%) Finance
2 47 (6.97%) Law
3 37 (5.49%) Legal
4 31 (4.60%) Retail
5 14 (2.08%) Banking
6 11 (1.63%) Telecoms
7 10 (1.48%) Manufacturing
8 9 (1.34%) Marketing
9 8 (1.19%) Front Office
10 7 (1.04%) Advertising
11 6 (0.89%) German Language
12 5 (0.74%) Electronics
12 5 (0.74%) French Language
12 5 (0.74%) Retail Banking
13 4 (0.59%) Financial Institution
13 4 (0.59%) Games
14 3 (0.45%) Back Office
14 3 (0.45%) Polish Language
14 3 (0.45%) Publishing
15 2 (0.30%) Automotive
Libraries, Frameworks & Software Standards
1 11 (1.63%) .NET
1 11 (1.63%) HTML
2 7 (1.04%) CSS
3 6 (0.89%) XML
4 5 (0.74%) ASP.NET
4 5 (0.74%) ASP.NET MVC
4 5 (0.74%) ASP.NET MVC 5
4 5 (0.74%) HTML5
4 5 (0.74%) jQuery
4 5 (0.74%) Twitter Bootstrap
5 2 (0.30%) J2EE
5 2 (0.30%) SAP Basis
5 2 (0.30%) XMPP
6 1 (0.15%) FIX Protocol
6 1 (0.15%) SOAP
Miscellaneous
1 54 (8.01%) Blackberry
2 50 (7.42%) Analytical Skills
3 27 (4.01%) iPhone
4 22 (3.26%) Computer Science
4 22 (3.26%) Management Information System
5 21 (3.12%) iPad
6 20 (2.97%) Video Conferencing
7 14 (2.08%) Smartphone
8 11 (1.63%) User Experience
9 10 (1.48%) EPoS
10 9 (1.34%) Driving Licence
10 9 (1.34%) Life Science
11 7 (1.04%) Data Centre
11 7 (1.04%) Fat Client
11 7 (1.04%) Thin Client
12 6 (0.89%) PKI
13 5 (0.74%) Handset
13 5 (0.74%) PMI
13 5 (0.74%) Replication
14 4 (0.59%) Biotechnology
Operating Systems
1 523 (77.60%) Windows
2 237 (35.16%) Windows 7
3 215 (31.90%) Windows Server
4 137 (20.33%) Windows Server 2008
5 110 (16.32%) Windows Server 2012
6 93 (13.80%) Windows 10
7 56 (8.31%) Windows XP
8 47 (6.97%) Windows 8
9 44 (6.53%) Windows Server 2003
10 39 (5.79%) Android
11 32 (4.75%) Mac OS X
12 30 (4.45%) Apple iOS
13 27 (4.01%) Linux
14 9 (1.34%) Unix
15 6 (0.89%) Data ONTAP
15 6 (0.89%) Red Hat Enterprise Linux
15 6 (0.89%) Windows Mobile
16 5 (0.74%) Mac OS
17 2 (0.30%) Solaris
18 1 (0.15%) Windows 2000 Server
Processes & Methodologies
1 151 (22.40%) ITIL
2 39 (5.79%) Service Management
3 35 (5.19%) Time Management
4 30 (4.45%) Service Delivery
5 28 (4.15%) Incident Management
6 25 (3.71%) Disaster Recovery
6 25 (3.71%) Problem Management
7 21 (3.12%) Continuous Improvement
8 20 (2.97%) Asset Management
9 17 (2.52%) CRM
10 16 (2.37%) Trend Analysis
11 15 (2.23%) Change Management
11 15 (2.23%) Mentoring
12 14 (2.08%) Change Control
12 14 (2.08%) ITIL V3
13 12 (1.78%) Case Management
13 12 (1.78%) Document Management
13 12 (1.78%) Root Cause Analysis
13 12 (1.78%) Workflow
14 11 (1.63%) Workflow Management
Programming Languages
1 87 (12.91%) SQL
2 24 (3.56%) PowerShell
3 9 (1.34%) C
4 8 (1.19%) C++
5 7 (1.04%) C#
6 4 (0.59%) VB
6 4 (0.59%) VBA
7 3 (0.45%) T-SQL
8 2 (0.30%) Java
8 2 (0.30%) PL/SQL
9 1 (0.15%) JavaScript
Qualifications
1 75 (11.13%) Microsoft Certification
2 53 (7.86%) MCP
3 47 (6.97%) Degree
4 46 (6.82%) MCSE
5 32 (4.75%) CCNA
5 32 (4.75%) Cisco Certification
6 23 (3.41%) ITIL Certification
7 17 (2.52%) A+ Certification
8 10 (1.48%) MCSA
9 9 (1.34%) MCTS
10 6 (0.89%) Security Cleared
11 5 (0.74%) MCDST
11 5 (0.74%) PMI Certification
12 4 (0.59%) GNVQ
12 4 (0.59%) ITIL Foundation Certificate
12 4 (0.59%) MCITP
13 3 (0.45%) SC Cleared
14 2 (0.30%) DBS Check
14 2 (0.30%) Network+ Certification
14 2 (0.30%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 83 (12.31%) SLA
2 8 (1.19%) QA
3 2 (0.30%) Disclosure Scotland
3 2 (0.30%) ISO/IEC 27001
System Software
1 405 (60.09%) Active Directory
2 57 (8.46%) VMware Infrastructure
3 34 (5.04%) Hyper-V
4 31 (4.60%) XenApp
5 17 (2.52%) vSphere
6 12 (1.78%) Virtual Desktop
7 11 (1.63%) VMware ESXi
7 11 (1.63%) XenDesktop
8 8 (1.19%) Terminal Services
9 4 (0.59%) Microsoft App-V
9 4 (0.59%) VMware Workstation
10 3 (0.45%) Firmware
10 3 (0.45%) Virtual Machines
11 2 (0.30%) BlackBerry Internet Service
12 1 (0.15%) Terminal Server
12 1 (0.15%) Xen
Systems Management
1 60 (8.90%) SCCM
2 12 (1.78%) Backup Exec
2 12 (1.78%) SCOM
3 8 (1.19%) Nagios
3 8 (1.19%) Norton AntiVirus
4 6 (0.89%) Ansible
5 5 (0.74%) DameWare
6 4 (0.59%) Microsoft Intune
6 4 (0.59%) OpenView
7 3 (0.45%) Cacti
7 3 (0.45%) Jamf Pro
7 3 (0.45%) ServiceCenter
7 3 (0.45%) XenMobile
8 2 (0.30%) AirWatch
9 1 (0.15%) McAfee ePO
9 1 (0.15%) SCSM
9 1 (0.15%) SCVMM
9 1 (0.15%) WSUS
Vendors
1 330 (48.96%) Microsoft
2 139 (20.62%) Citrix
3 127 (18.84%) VMware
4 100 (14.84%) Cisco
5 52 (7.72%) Apple
6 22 (3.26%) iManage
7 20 (2.97%) HP
8 19 (2.82%) Lotus
8 19 (2.82%) Symantec
9 18 (2.67%) Avaya
10 17 (2.52%) Dell
11 14 (2.08%) Juniper
11 14 (2.08%) Mitel
12 10 (1.48%) CheckPoint
13 9 (1.34%) NetApp
14 8 (1.19%) Google
14 8 (1.19%) IBM
14 8 (1.19%) SAP
15 7 (1.04%) Adobe
15 7 (1.04%) Salesforce.com
Nottingham, Nottinghamshire
Oscar
Salary: £20000 - £26000 per annum
Posted: 42 minutes ago
West Midlands
Senitor Associates
Salary: £18000 - £22000 per annum + Flexi Time, Pension, 28 days holiday
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London
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Posted: Yesterday
Oxfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum + Benefits
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West London
Ashdown IT
Salary: £22000 - £27000 per annum + ben
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Reading, Berkshire
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Salary: £22000.00 - £28000.00 per annum + Benefits
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Leeds, West Yorkshire
Spring Technology
Posted: 3 days ago
Preston, Lancashire
Spring Technology
Salary: Bonus + Benefits
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Bristol, Avon
Harris Global
Salary: From £28,000 to £33,000 per annum + benefits
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Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £30,000 per annum
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Telford
Nigel Frank International
Salary: £20000 - £25000 per annum
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Salary: From £25,000 to £30,000 per annum
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Dagenham, Essex
MAPP - IT, Digital, Broadcasting & Media Recruitment Specialists
Salary: Up to £22,500 per annum + benefits
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Derby, Derbyshire
Senitor Associates
Salary: £24000 - £27000 per annum
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Watford, Hertfordshire
Firway Consulting
Salary: From £24,000 to £27,000 per annum Circa £26000 + Bens
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Big Red Recruitment
Salary: £20000 - £27000 per annum + 25 days hol + pension
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Berkshire
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Fareham
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Kingston upon Thames
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