Period
to 20 April 2018

The median annual salary for a 2nd Line Support Analyst was £27,000 in advertised job vacancies during the 6 months to 20 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
UK
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 696 596 668
Rank change year-on-year -100 +72 -63
Permanent jobs requiring a 2nd Line Support Analyst 557 686 743
As % of all permanent IT jobs advertised in the UK 0.31% 0.40% 0.36%
As % of the Job Titles category 0.33% 0.41% 0.38%
Number of salaries quoted 516 598 644
UK median annual salary £27,000 £27,500 £27,500
Median salary % change year-on-year -1.82% - -
10th Percentile £21,000 £21,250 £21,250
90th Percentile £37,500 £36,575 £34,925
UK excluding London median annual salary £25,000 £25,000 £25,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171,222 166,598 197,717
% of permanent IT jobs with a recognized job title 96.46% 96.55% 96.61%
Number of salaries quoted 140,041 138,371 165,893
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £26,750
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst.

Salary trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Analyst over the 6 months to 20 April 2018.

Salary histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -88 526 £27,000 -1.82% 60
UK excluding London -64 333 £25,000 - 40
London -69 212 £32,000 +3.23% 21
South East -55 123 £25,000 -7.41% 18
Midlands +17 62 £25,000 +4.71% 5
East of England +17 54 £26,000 -13.33% 7
South West +5 41 £22,000 -12.00% 4
North of England -66 36 £27,000 +12.50% 5
East Midlands 0 34 £25,000 +4.17% 3
West Midlands +12 28 £24,000 +6.67% 2
Yorkshire -35 18 £25,000 +4.17% 3
Scotland -35 16 £28,000 +3.70% 1
North West -20 15 £27,500 +25.00% 1
North East -25 3 £34,500 +25.45% 1
Wales +1 1 £19,500 -16.13%
Channel Islands +1 1 £35,000 +29.63%

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 April 2018, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Analyst in the job title.

1 423 (75.94%) Windows
2 350 (62.84%) Microsoft
3 265 (47.58%) Active Directory
4 229 (41.11%) Microsoft Office
5 189 (33.93%) Windows Server
6 179 (32.14%) Windows 7
7 133 (23.88%) ITIL
8 130 (23.34%) Office 365
9 125 (22.44%) MS Exchange
10 107 (19.21%) Windows 10
11 103 (18.49%) SQL
12 94 (16.88%) VMware
13 91 (16.34%) Problem-Solving
14 88 (15.80%) SLA
15 87 (15.62%) Windows Server 2008
16 80 (14.36%) Finance
17 79 (14.18%) Citrix
18 66 (11.85%) SCCM
19 64 (11.49%) Cisco
20 58 (10.41%) Microsoft Certification
21 57 (10.23%) Windows Server 2012
22 55 (9.87%) Apple
23 52 (9.34%) Law
23 52 (9.34%) iPhone
24 51 (9.16%) TCP/IP
24 51 (9.16%) LAN
25 47 (8.44%) DNS
26 44 (7.90%) DHCP
27 43 (7.72%) Linux
28 42 (7.54%) VPN

2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 125 (22.44%) MS Exchange
2 37 (6.64%) Exchange Server 2010
3 30 (5.39%) IIS
4 28 (5.03%) Skype for Business
5 27 (4.85%) Blackberry Enterprise Server
6 21 (3.77%) SharePoint
7 19 (3.41%) Exchange Server 2013
8 5 (0.90%) Exchange Server 2007
9 4 (0.72%) Exchange Server 2003
10 3 (0.54%) SharePoint 2010
10 3 (0.54%) SharePoint 2013
11 1 (0.18%) JBoss
11 1 (0.18%) Site Server
11 1 (0.18%) Tomcat
11 1 (0.18%) WebLogic
11 1 (0.18%) WordPress
Applications
1 229 (41.11%) Microsoft Office
2 28 (5.03%) Microsoft Excel
3 23 (4.13%) Microsoft PowerPoint
4 3 (0.54%) MS Visio
5 1 (0.18%) Adobe Creative Suite
5 1 (0.18%) AutoCAD
Business Applications
1 7 (1.26%) Carpe Diem
2 6 (1.08%) Elite 3E
3 2 (0.36%) Dynamics CRM
3 2 (0.36%) Dynamics NAV
4 1 (0.18%) Remedy ITSM
4 1 (0.18%) Visualfiles
Cloud Services
1 130 (23.34%) Office 365
2 25 (4.49%) Microsoft Azure
3 10 (1.80%) Mimecast
4 9 (1.62%) SaaS
5 5 (0.90%) OneDrive
6 4 (0.72%) Amazon AWS
7 3 (0.54%) Cloud Computing
8 2 (0.36%) Azure Active Directory
8 2 (0.36%) Dropbox
9 1 (0.18%) Dynamics 365
9 1 (0.18%) G Suite
Communications & Networking
1 51 (9.16%) LAN
1 51 (9.16%) TCP/IP
2 47 (8.44%) DNS
3 44 (7.90%) DHCP
4 42 (7.54%) VPN
5 39 (7.00%) WAN
6 29 (5.21%) Skype
6 29 (5.21%) VoIP
7 25 (4.49%) Firewall
7 25 (4.49%) Wi-Fi
8 17 (3.05%) Internet
9 11 (1.97%) Remote Desktop
10 7 (1.26%) 4G
11 6 (1.08%) DSL
11 6 (1.08%) Wireless
12 5 (0.90%) Network Security
13 4 (0.72%) PBX
13 4 (0.72%) SAN
13 4 (0.72%) VLAN
14 3 (0.54%) Ethernet
Database & Business Intelligence
1 27 (4.85%) SQL Server
2 3 (0.54%) Blockchain
2 3 (0.54%) Hadoop
2 3 (0.54%) MySQL
2 3 (0.54%) SQL Server 2000
2 3 (0.54%) SQL Server 2008
2 3 (0.54%) SQL Server 2012
3 2 (0.36%) SQL Server 2005
4 1 (0.18%) Big Data
4 1 (0.18%) SQL Server 2016
Development Applications
1 9 (1.62%) JIRA
General
1 80 (14.36%) Finance
2 52 (9.34%) Law
3 39 (7.00%) Legal
4 25 (4.49%) Retail
5 10 (1.80%) Banking
6 7 (1.26%) Manufacturing
7 4 (0.72%) Telecoms
8 3 (0.54%) Back Office
8 3 (0.54%) Financial Institution
9 2 (0.36%) Advertising
9 2 (0.36%) Games
9 2 (0.36%) Marketing
10 1 (0.18%) Private Banking
Libraries, Frameworks & Software Standards
1 9 (1.62%) XML
2 7 (1.26%) .NET
2 7 (1.26%) HTML
3 5 (0.90%) XSLT
4 3 (0.54%) CSS
4 3 (0.54%) Web Services
5 2 (0.36%) jQuery
5 2 (0.36%) LAMP
5 2 (0.36%) Software Packaging
6 1 (0.18%) ASP.NET
6 1 (0.18%) J2EE
6 1 (0.18%) Oracle Fusion
6 1 (0.18%) WebCenter
Miscellaneous
1 52 (9.34%) iPhone
2 42 (7.54%) Blackberry
3 25 (4.49%) Analytical Skills
4 12 (2.15%) iPad
5 11 (1.97%) Computer Science
5 11 (1.97%) Self-Motivation
5 11 (1.97%) Smartphone
6 10 (1.80%) Mobile App
7 9 (1.62%) Driving Licence
8 8 (1.44%) Management Information System
9 7 (1.26%) Video Conferencing
10 6 (1.08%) EPoS
11 5 (0.90%) Enterprise Software
12 3 (0.54%) CCTV
12 3 (0.54%) Data Centre
12 3 (0.54%) Derivative
12 3 (0.54%) Reinsurance
13 2 (0.36%) BYOD
13 2 (0.36%) Fintech
13 2 (0.36%) Handset
Operating Systems
1 423 (75.94%) Windows
2 189 (33.93%) Windows Server
3 179 (32.14%) Windows 7
4 107 (19.21%) Windows 10
5 87 (15.62%) Windows Server 2008
6 57 (10.23%) Windows Server 2012
7 43 (7.72%) Linux
8 42 (7.54%) Windows 8
9 32 (5.75%) Apple iOS
10 27 (4.85%) Windows Server 2003
11 25 (4.49%) Windows XP
12 12 (2.15%) Mac OS X
12 12 (2.15%) Unix
13 9 (1.62%) Android
14 8 (1.44%) Mac OS
15 7 (1.26%) Windows Vista
16 3 (0.54%) Windows Mobile
Processes & Methodologies
1 133 (23.88%) ITIL
2 91 (16.34%) Problem-Solving
3 31 (5.57%) Service Management
4 24 (4.31%) Incident Management
4 24 (4.31%) Manual Testing
4 24 (4.31%) Problem Management
5 15 (2.69%) ITSM
6 14 (2.51%) Root Cause Analysis
6 14 (2.51%) Service Delivery
6 14 (2.51%) Time Management
7 12 (2.15%) CRM
8 11 (1.97%) Asset Management
9 10 (1.80%) Disaster Recovery
9 10 (1.80%) Mobile Device Management
10 9 (1.62%) Proactive Monitoring
11 8 (1.44%) Document Management
11 8 (1.44%) ITIL V3
11 8 (1.44%) Supplier Management
11 8 (1.44%) Ticket Management
12 7 (1.26%) Project Management
Programming Languages
1 103 (18.49%) SQL
2 26 (4.67%) PowerShell
3 8 (1.44%) VB
4 7 (1.26%) Java
5 6 (1.08%) C#
6 3 (0.54%) JavaScript
6 3 (0.54%) Python
7 2 (0.36%) PHP
8 1 (0.18%) Bash Shell
8 1 (0.18%) RPG
8 1 (0.18%) Shell Script
8 1 (0.18%) VB.NET
8 1 (0.18%) VBScript
Qualifications
1 58 (10.41%) Microsoft Certification
2 33 (5.92%) Degree
3 26 (4.67%) MCSA
3 26 (4.67%) MCSE
4 24 (4.31%) MCP
5 20 (3.59%) ITIL Certification
6 16 (2.87%) Security Cleared
7 12 (2.15%) ITIL Foundation Certificate
7 12 (2.15%) SC Cleared
8 11 (1.97%) CCNA
8 11 (1.97%) Cisco Certification
9 10 (1.80%) MCDST
10 8 (1.44%) Computer Science Degree
10 8 (1.44%) MOS
11 1 (0.18%) CTC Cleared
11 1 (0.18%) DBS Check
11 1 (0.18%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 88 (15.80%) SLA
2 8 (1.44%) ISO/IEC 27001
3 6 (1.08%) Sarbanes-Oxley
4 3 (0.54%) QA
5 2 (0.36%) Data Quality
6 1 (0.18%) PMO
6 1 (0.18%) Solvency II
System Software
1 265 (47.58%) Active Directory
2 32 (5.75%) VMware Infrastructure
3 15 (2.69%) Hyper-V
3 15 (2.69%) XenApp
4 8 (1.44%) vSphere
4 8 (1.44%) XenDesktop
5 7 (1.26%) VMware Workstation
6 4 (0.72%) Terminal Server
6 4 (0.72%) Virtual Desktop
7 3 (0.54%) Docker
8 2 (0.36%) BitLocker
8 2 (0.36%) Firmware
8 2 (0.36%) Terminal Services
8 2 (0.36%) Virtual Machines
8 2 (0.36%) VMware ESXi
9 1 (0.18%) Citrix Presentation Server
9 1 (0.18%) XenServer
Systems Management
1 66 (11.85%) SCCM
2 13 (2.33%) Backup Exec
3 8 (1.44%) ServiceCenter
4 7 (1.26%) Nagios
5 6 (1.08%) DameWare
6 4 (0.72%) Microsoft Intune
6 4 (0.72%) Norton AntiVirus
7 3 (0.54%) Cisco CUCM
7 3 (0.54%) XenMobile
8 2 (0.36%) Kubernetes
8 2 (0.36%) WSUS
9 1 (0.18%) SCOM
9 1 (0.18%) vCenter Server
Vendors
1 350 (62.84%) Microsoft
2 94 (16.88%) VMware
3 79 (14.18%) Citrix
4 64 (11.49%) Cisco
5 55 (9.87%) Apple
6 30 (5.39%) iManage
7 28 (5.03%) Google
8 17 (3.05%) Avaya
9 16 (2.87%) HP
9 16 (2.87%) Mitel
10 15 (2.69%) MobileIron
11 14 (2.51%) Ivanti
12 11 (1.97%) SAP
13 9 (1.62%) Oracle
14 7 (1.26%) Veeam
15 6 (1.08%) Remedy
15 6 (1.08%) Salesforce.com
15 6 (1.08%) Sophos
16 5 (0.90%) IBM
17 4 (0.72%) CheckPoint