Period
to 18 February 2018

The median annual salary for a 2nd Line Support Analyst was £27,000 in advertised job vacancies during the 6 months to 18 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
UK
6 months to
18 Feb 2018
Same period 2017 Same period 2016
Rank 683 606 662
Rank change year-on-year -77 +56 -73
Permanent jobs requiring a 2nd Line Support Analyst 555 688 770
As % of all permanent IT jobs advertised in the UK 0.32% 0.39% 0.37%
As % of the Job Titles category 0.33% 0.41% 0.38%
Number of salaries quoted 530 613 687
UK median annual salary £27,000 £27,000 £26,500
Median salary % change year-on-year - +1.89% -
10th Percentile £21,225 £21,000 £20,750
90th Percentile £37,750 £35,000 £35,000
UK excluding London median annual salary £25,000 £25,000 £25,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167,654 168,474 203,619
% of permanent IT jobs with a recognized job title 96.23% 96.47% 96.64%
Number of salaries quoted 137,274 139,969 170,246
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst.

Salary trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Analyst over the 6 months to 18 February 2018.

Salary histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 18 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -70 539 £27,000 -1.82% 44
UK excluding London -50 336 £25,000 - 33
London -40 208 £31,500 +3.28% 14
South East -20 144 £25,500 -3.77% 9
Midlands +20 64 £25,000 +4.17% 4
North of England -51 46 £25,000 +11.11% 10
East of England +1 43 £25,000 -1.96% 4
South West +13 36 £25,000 - 3
West Midlands +30 32 £25,000 +6.38% 2
East Midlands +20 32 £25,000 +4.17% 2
Yorkshire -30 28 £23,000 -3.16% 5
North West -23 18 £25,000 +16.28% 4
Scotland -41 3 £29,000 +5.45% 3
Wales +1 1 £19,500 -13.33%

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 February 2018, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Analyst in the job title.

1 407 (73.33%) Windows
2 347 (62.52%) Microsoft
3 251 (45.23%) Active Directory
4 231 (41.62%) Microsoft Office
5 181 (32.61%) Windows Server
6 176 (31.71%) Windows 7
7 144 (25.95%) ITIL
8 136 (24.50%) MS Exchange
9 126 (22.70%) Office 365
10 110 (19.82%) Windows 10
11 95 (17.12%) SLA
12 93 (16.76%) VMware
13 91 (16.40%) SQL
14 80 (14.41%) Citrix
15 76 (13.69%) Windows Server 2008
16 74 (13.33%) Finance
17 64 (11.53%) Microsoft Certification
18 63 (11.35%) Cisco
19 62 (11.17%) TCP/IP
20 59 (10.63%) DNS
20 59 (10.63%) Law
21 58 (10.45%) Windows Server 2012
22 57 (10.27%) DHCP
23 51 (9.19%) SCCM
24 50 (9.01%) Apple
25 49 (8.83%) Linux
26 45 (8.11%) Firewall
27 43 (7.75%) iPhone
27 43 (7.75%) Windows 8
27 43 (7.75%) VPN

2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 136 (24.50%) MS Exchange
2 39 (7.03%) Exchange Server 2010
3 35 (6.31%) IIS
4 29 (5.23%) Skype for Business
5 25 (4.50%) Blackberry Enterprise Server
5 25 (4.50%) SharePoint
6 23 (4.14%) Exchange Server 2013
7 12 (2.16%) Exchange Server 2007
8 4 (0.72%) Site Server
9 3 (0.54%) Exchange Server 2003
9 3 (0.54%) SharePoint 2010
9 3 (0.54%) SharePoint 2013
10 1 (0.18%) Apache
10 1 (0.18%) IBM Notes
10 1 (0.18%) WordPress
Applications
1 231 (41.62%) Microsoft Office
2 29 (5.23%) Microsoft Excel
3 19 (3.42%) Microsoft PowerPoint
4 2 (0.36%) Adobe Creative Suite
5 1 (0.18%) AutoCAD
5 1 (0.18%) MS Visio
Business Applications
1 7 (1.26%) Carpe Diem
1 7 (1.26%) Elite 3E
2 3 (0.54%) Sage 200
2 3 (0.54%) SAP Business One
3 2 (0.36%) Dynamics CRM
4 1 (0.18%) Eloqua
4 1 (0.18%) GoldMine
4 1 (0.18%) Markit EDM
4 1 (0.18%) Remedy ITSM
4 1 (0.18%) thinkFolio
4 1 (0.18%) Visualfiles
Cloud Services
1 126 (22.70%) Office 365
2 30 (5.41%) Microsoft Azure
3 14 (2.52%) Mimecast
4 8 (1.44%) SaaS
5 7 (1.26%) OneDrive
6 3 (0.54%) Cloud Computing
7 2 (0.36%) Amazon AWS
7 2 (0.36%) Azure Active Directory
8 1 (0.18%) Adobe Analytics
8 1 (0.18%) Adobe Creative Cloud
Communications & Networking
1 62 (11.17%) TCP/IP
2 59 (10.63%) DNS
3 57 (10.27%) DHCP
4 45 (8.11%) Firewall
5 43 (7.75%) LAN
5 43 (7.75%) VPN
6 41 (7.39%) WAN
7 29 (5.23%) VoIP
8 26 (4.68%) Skype
9 23 (4.14%) Wi-Fi
10 19 (3.42%) Internet
10 19 (3.42%) Remote Desktop
11 11 (1.98%) SAN
12 8 (1.44%) IP Telephony
12 8 (1.44%) Wireless
13 7 (1.26%) DSL
14 6 (1.08%) 4G
15 5 (0.90%) Network Security
15 5 (0.90%) VLAN
16 4 (0.72%) Ethernet
Database & Business Intelligence
1 18 (3.24%) SQL Server
2 3 (0.54%) Blockchain
2 3 (0.54%) MySQL
2 3 (0.54%) SQL Server 2008
3 2 (0.36%) Hadoop
3 2 (0.36%) SQL Server 2005
3 2 (0.36%) SQL Server 2012
4 1 (0.18%) Oracle Reports
4 1 (0.18%) PostgreSQL
Development Applications
1 4 (0.72%) JIRA
General
1 74 (13.33%) Finance
2 59 (10.63%) Law
3 41 (7.39%) Legal
4 25 (4.50%) Retail
5 13 (2.34%) Banking
6 10 (1.80%) Telecoms
7 9 (1.62%) Manufacturing
8 4 (0.72%) Back Office
9 3 (0.54%) Marketing
10 2 (0.36%) Advertising
10 2 (0.36%) Financial Institution
10 2 (0.36%) Games
10 2 (0.36%) Investment Banking
11 1 (0.18%) Aerospace
11 1 (0.18%) French Language
11 1 (0.18%) Front Office
Libraries, Frameworks & Software Standards
1 9 (1.62%) HTML
2 7 (1.26%) .NET
2 7 (1.26%) XML
3 5 (0.90%) CSS
4 3 (0.54%) Web Services
4 3 (0.54%) XSLT
5 2 (0.36%) FIX Protocol
5 2 (0.36%) jQuery
5 2 (0.36%) LAMP
6 1 (0.18%) ASP.NET
6 1 (0.18%) COM
6 1 (0.18%) Oracle Fusion
6 1 (0.18%) Software Packaging
Miscellaneous
1 43 (7.75%) iPhone
2 38 (6.85%) Blackberry
3 25 (4.50%) Analytical Skills
4 19 (3.42%) Management Information System
5 17 (3.06%) Computer Science
6 14 (2.52%) Driving Licence
7 11 (1.98%) Smartphone
8 10 (1.80%) Mobile App
9 8 (1.44%) Enterprise Storage
9 8 (1.44%) iPad
9 8 (1.44%) Video Conferencing
10 6 (1.08%) Enterprise Software
10 6 (1.08%) Fintech
11 4 (0.72%) Derivative
11 4 (0.72%) EPoS
11 4 (0.72%) User Experience
12 3 (0.54%) CCTV
12 3 (0.54%) Reinsurance
13 2 (0.36%) BYOD
13 2 (0.36%) Data Centre
Operating Systems
1 407 (73.33%) Windows
2 181 (32.61%) Windows Server
3 176 (31.71%) Windows 7
4 110 (19.82%) Windows 10
5 76 (13.69%) Windows Server 2008
6 58 (10.45%) Windows Server 2012
7 49 (8.83%) Linux
8 43 (7.75%) Windows 8
9 31 (5.59%) Apple iOS
10 18 (3.24%) Mac OS X
11 17 (3.06%) Windows Server 2003
12 15 (2.70%) Android
13 11 (1.98%) Windows XP
14 9 (1.62%) Mac OS
14 9 (1.62%) Unix
15 3 (0.54%) Windows Mobile
15 3 (0.54%) Windows Vista
16 2 (0.36%) CentOS
17 1 (0.18%) Windows Phone
Processes & Methodologies
1 144 (25.95%) ITIL
2 38 (6.85%) Problem Management
3 33 (5.95%) Incident Management
4 30 (5.41%) Service Management
5 29 (5.23%) Service Delivery
6 21 (3.78%) Change Management
7 18 (3.24%) CRM
8 17 (3.06%) Manual Testing
9 16 (2.88%) Root Cause Analysis
10 13 (2.34%) Project Management
11 12 (2.16%) Mobile Device Management
12 11 (1.98%) Proactive Monitoring
12 11 (1.98%) Time Management
13 10 (1.80%) Process Improvement
14 9 (1.62%) Asset Management
14 9 (1.62%) ITIL V3
14 9 (1.62%) ITSM
14 9 (1.62%) Line Management
15 8 (1.44%) Customer-Centricity
15 8 (1.44%) Supplier Management
Programming Languages
1 91 (16.40%) SQL
2 17 (3.06%) PowerShell
3 9 (1.62%) VB
4 6 (1.08%) Java
5 5 (0.90%) C#
6 3 (0.54%) JavaScript
6 3 (0.54%) Python
7 2 (0.36%) PHP
8 1 (0.18%) Bash Shell
8 1 (0.18%) C
8 1 (0.18%) RPG
8 1 (0.18%) Shell Script
8 1 (0.18%) VB.NET
8 1 (0.18%) VBScript
Qualifications
1 64 (11.53%) Microsoft Certification
2 37 (6.67%) Degree
3 28 (5.05%) MCP
4 26 (4.68%) MCSE
5 25 (4.50%) MCSA
6 23 (4.14%) ITIL Certification
7 18 (3.24%) CCNA
7 18 (3.24%) Cisco Certification
8 15 (2.70%) Security Cleared
9 11 (1.98%) ITIL Foundation Certificate
10 10 (1.80%) Computer Science Degree
10 10 (1.80%) MCDST
10 10 (1.80%) SC Cleared
11 8 (1.44%) MOS
12 2 (0.36%) MCTS
13 1 (0.18%) A+ Certification
13 1 (0.18%) CTC Cleared
13 1 (0.18%) DBS Check
Quality Assurance & Compliance
1 95 (17.12%) SLA
2 4 (0.72%) Sarbanes-Oxley
3 2 (0.36%) Data Quality
3 2 (0.36%) ISO/IEC 27001
3 2 (0.36%) QA
4 1 (0.18%) ISO 9001
4 1 (0.18%) PCI DSS
4 1 (0.18%) Solvency II
System Software
1 251 (45.23%) Active Directory
2 38 (6.85%) VMware Infrastructure
3 33 (5.95%) Hyper-V
4 14 (2.52%) XenApp
5 5 (0.90%) Virtual Desktop
6 4 (0.72%) Terminal Server
6 4 (0.72%) VMware Workstation
7 3 (0.54%) BitLocker
7 3 (0.54%) vSphere
8 2 (0.36%) Docker
8 2 (0.36%) Firmware
8 2 (0.36%) Terminal Services
8 2 (0.36%) Virtual Machines
8 2 (0.36%) VMware ESXi
8 2 (0.36%) XenDesktop
9 1 (0.18%) Citrix Presentation Server
Systems Management
1 51 (9.19%) SCCM
2 13 (2.34%) Backup Exec
3 8 (1.44%) ServiceCenter
3 8 (1.44%) WSUS
4 5 (0.90%) Microsoft Intune
5 3 (0.54%) Cisco CUCM
5 3 (0.54%) Norton AntiVirus
5 3 (0.54%) vCenter Server
6 2 (0.36%) Kubernetes
6 2 (0.36%) XenMobile
7 1 (0.18%) McAfee ePO
7 1 (0.18%) NetBackup
Vendors
1 347 (62.52%) Microsoft
2 93 (16.76%) VMware
3 80 (14.41%) Citrix
4 63 (11.35%) Cisco
5 50 (9.01%) Apple
6 35 (6.31%) iManage
7 25 (4.50%) Google
8 15 (2.70%) MobileIron
9 14 (2.52%) Avaya
9 14 (2.52%) HP
9 14 (2.52%) SAP
10 12 (2.16%) Mitel
11 11 (1.98%) Dell
11 11 (1.98%) NetApp
12 10 (1.80%) Sophos
13 9 (1.62%) Ivanti
13 9 (1.62%) Oracle
14 8 (1.44%) EqualLogic
15 6 (1.08%) Remedy
15 6 (1.08%) Veeam