Senior Support Analyst Jobs

Senior Support Analyst
UK

The median Senior Support Analyst salary in the UK is £55,000 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 658 805 860
Rank change year-on-year +147 +55 +250
Permanent jobs requiring a Senior Support Analyst 53 105 104
As % of all permanent jobs advertised in the UK 0.097% 0.10% 0.11%
As % of the Job Titles category 0.11% 0.11% 0.12%
Number of salaries quoted 47 61 63
10th Percentile £38,050 £31,750 £33,522
25th Percentile £41,250 £36,250 £36,250
Median annual salary (50th Percentile) £55,000 £50,000 £45,000
Median % change year-on-year +10.00% +11.11% +12.50%
75th Percentile £67,500 £55,696 £87,500
90th Percentile £70,350 £67,000 £95,000
UK excluding London median annual salary £42,500 £45,000 £40,000
% change year-on-year -5.56% +12.50% +9.59%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,435 96,820 89,564
% of permanent jobs with a recognized job title 90.41% 94.78% 91.46%
Number of salaries quoted 25,727 69,155 56,824
10th Percentile £28,822 £28,500 £32,500
25th Percentile £41,000 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,399 £50,000 £53,500
% change year-on-year +2.80% -6.54% +6.63%

Senior Support Analyst
Job Vacancy Trend

Job postings that featured Senior Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Senior Support Analyst in the UK

Senior Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Senior Support Analyst.

Salary trend for Senior Support Analyst in the UK

Senior Support Analyst
Salary Histogram

Salary distribution for jobs citing Senior Support Analyst over the 6 months to 28 May 2025.

Salary histogram for Senior Support Analyst in the UK

Senior Support Analyst
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Support Analyst within the UK over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +114 52 £55,000 +10.00% 100
London +115 36 £65,000 +19.71% 18
Work from Home +121 23 £65,000 +19.71% 75
UK excluding London +151 17 £42,500 -5.56% 94
North of England +39 7 £42,500 -24.78% 16
Yorkshire +59 5 £42,500 - 7
South East +52 5 £47,000 +4.44% 34
East of England +46 4 £55,000 +57.14% 12
North West +2 2 £34,000 -39.82% 7
Scotland - 1 £38,000 - 3

Senior Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2025, Senior Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Senior Support Analyst in the job title.

1 34 (64.15%) Windows
2 33 (62.26%) Social Skills
3 31 (58.49%) SQL
4 30 (56.60%) Microsoft
5 29 (54.72%) Azure
6 22 (41.51%) ITIL
7 21 (39.62%) SQL Server
7 21 (39.62%) Finance
8 19 (35.85%) Mentoring
9 18 (33.96%) DB2
9 18 (33.96%) VB.NET
9 18 (33.96%) .NET
9 18 (33.96%) C#
9 18 (33.96%) PL/SQL
9 18 (33.96%) SQL Server Integration Services
10 16 (30.19%) ITSM
11 14 (26.42%) SQL Server Reporting Services
12 13 (24.53%) Microsoft 365
13 12 (22.64%) Service Management
13 12 (22.64%) Active Directory
14 11 (20.75%) Problem Management
14 11 (20.75%) Degree
14 11 (20.75%) Customer-Centric Approach
14 11 (20.75%) Customer-Centricity
14 11 (20.75%) Legacy Applications
15 10 (18.87%) Customer Service
15 10 (18.87%) Windows 10
15 10 (18.87%) Service Delivery
15 10 (18.87%) VMware
16 9 (16.98%) VMware Infrastructure

Senior Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (11.32%) Microsoft Exchange
2 5 (9.43%) SharePoint
Applications
1 4 (7.55%) Microsoft Office
2 1 (1.89%) Microsoft Excel
Business Applications
1 1 (1.89%) ION Anvil
1 1 (1.89%) ION MarketView
Cloud Services
1 29 (54.72%) Azure
2 13 (24.53%) Microsoft 365
3 8 (15.09%) Entra ID
4 6 (11.32%) Power Platform
5 5 (9.43%) Azure Data Factory
5 5 (9.43%) Azure Logic Apps
5 5 (9.43%) Azure Monitor
5 5 (9.43%) Dynamics 365
6 4 (7.55%) Nutanix
7 1 (1.89%) OneDrive
7 1 (1.89%) Slack
Communications & Networking
1 7 (13.21%) Firewall
2 5 (9.43%) DHCP
2 5 (9.43%) DNS
2 5 (9.43%) VPN
3 4 (7.55%) LAN
3 4 (7.55%) Network Security
3 4 (7.55%) VLAN
3 4 (7.55%) WAN
4 3 (5.66%) SAN
5 2 (3.77%) TCP/IP
6 1 (1.89%) Remote Desktop
6 1 (1.89%) Wi-Fi
Database & Business Intelligence
1 21 (39.62%) SQL Server
2 18 (33.96%) DB2
2 18 (33.96%) SQL Server Integration Services
3 14 (26.42%) SQL Server Reporting Services
4 7 (13.21%) Relational Database
5 1 (1.89%) Power BI
5 1 (1.89%) Tableau
Development Applications
1 7 (13.21%) Visual Studio
General
1 33 (62.26%) Social Skills
2 21 (39.62%) Finance
3 7 (13.21%) Analytical Skills
4 6 (11.32%) Law
5 4 (7.55%) Banking
5 4 (7.55%) Inclusion and Diversity
6 3 (5.66%) Manufacturing
7 1 (1.89%) Back Office
7 1 (1.89%) Legal
7 1 (1.89%) Organisational Skills
Libraries, Frameworks & Software Standards
1 18 (33.96%) .NET
2 7 (13.21%) .NET Framework
2 7 (13.21%) ASP.NET
3 4 (7.55%) HTML
4 1 (1.89%) Kafka
Miscellaneous
1 11 (20.75%) Legacy Applications
2 4 (7.55%) Data Protection Act
3 3 (5.66%) Driving Licence
3 3 (5.66%) EPoS
4 2 (3.77%) NHS
4 2 (3.77%) Onboarding
4 2 (3.77%) Video Conferencing
4 2 (3.77%) Video\Live Streaming
5 1 (1.89%) Derivative
5 1 (1.89%) Management Information System
5 1 (1.89%) Self-Motivation
Operating Systems
1 34 (64.15%) Windows
2 10 (18.87%) Windows 10
3 5 (9.43%) Linux
3 5 (9.43%) Windows Server
4 4 (7.55%) Apple iOS
4 4 (7.55%) Windows Server 2012
5 1 (1.89%) Unix
5 1 (1.89%) Windows Server 2016
Processes & Methodologies
1 22 (41.51%) ITIL
2 19 (35.85%) Mentoring
3 16 (30.19%) ITSM
4 12 (22.64%) Service Management
5 11 (20.75%) Customer-Centric Approach
5 11 (20.75%) Customer-Centricity
5 11 (20.75%) Problem Management
6 10 (18.87%) Customer Service
6 10 (18.87%) Service Delivery
7 9 (16.98%) Proactive Maintenance
8 8 (15.09%) Change Management
8 8 (15.09%) Problem-Solving
9 5 (9.43%) Application Security
9 5 (9.43%) Computer Science
9 5 (9.43%) Knowledge Management
9 5 (9.43%) Requirements Gathering
10 4 (7.55%) Creative Thinking
10 4 (7.55%) Data Protection
10 4 (7.55%) Inventory Management
10 4 (7.55%) Root Cause Analysis
Programming Languages
1 31 (58.49%) SQL
2 18 (33.96%) C#
2 18 (33.96%) PL/SQL
2 18 (33.96%) VB.NET
3 7 (13.21%) T-SQL
4 4 (7.55%) JavaScript
5 2 (3.77%) Python
6 1 (1.89%) PowerShell
Qualifications
1 11 (20.75%) Degree
2 3 (5.66%) A+ Certification
Quality Assurance & Compliance
1 5 (9.43%) Cyber Essentials
2 1 (1.89%) GDPR
System Software
1 12 (22.64%) Active Directory
2 9 (16.98%) VMware Infrastructure
3 1 (1.89%) Hyper-V
3 1 (1.89%) VMware ESXi
Systems Management
1 4 (7.55%) Microsoft Intune
2 3 (5.66%) SCCM
3 2 (3.77%) ITRS Geneos
3 2 (3.77%) Nagios
4 1 (1.89%) Control-M
Vendors
1 30 (56.60%) Microsoft
2 10 (18.87%) VMware
3 7 (13.21%) ServiceNow
3 7 (13.21%) SolarWinds
4 3 (5.66%) Cisco
4 3 (5.66%) HP
4 3 (5.66%) Meraki
5 2 (3.77%) Citrix
5 2 (3.77%) LogicMonitor
5 2 (3.77%) RedGate
6 1 (1.89%) iManage
6 1 (1.89%) ION Trading