The median annual salary for a Senior Support Analyst was £40,500 in advertised job vacancies during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Senior Support Analyst
UK
Rank 759 751 838
Rank change year-on-year -8 +87  
Permanent jobs requiring a Senior Support Analyst 98 197 121
As % of all permanent IT jobs advertised in the UK 0.12% 0.19% 0.11%
As % of the Job Titles category 0.12% 0.20% 0.12%
Number of salaries quoted 79 143 107
Median salary £40,500 £41,000 £40,000
Median salary % change year-on-year -1.21% +2.50%  
90% offered a salary of more than £30,000 £28,580 £30,000
10% offered a salary of more than £55,000 £65,000 £63,250
UK excluding London median salary £41,500 £35,000 £35,000
% change year-on-year +18.57% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81782 99209 102096
As % of all permanent IT job vacancies advertised in the UK 96.26% 96.37% 96.63%
Number of salaries quoted 67852 83080 83346
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Senior Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Senior Support Analyst in the job title.

Job vacancy trend for Senior Support Analyst in the UK

Senior Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior Support Analyst.

Salary trend for Senior Support Analyst in the UK

Senior Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Senior Support Analyst over the 3 months to 24 March 2017.

Salary histogram for Senior Support Analyst in the UK

Senior Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Support Analyst within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 88 £38,500 -6.09% 18
London -4 34 £40,250 -26.81% 7
South East +68 24 £36,250 +3.57% 7
Yorkshire +26 12 £46,250 +23.33%
Hampshire +31 9 £42,500 +32.81% 2
East Midlands +9 8 £55,000 +52.77%
Buckinghamshire - 8 £32,500 - 2
Northamptonshire - 8 £55,000 -
Basingstoke - 8 £42,500 - 1
Northampton - 8 £55,000 -
Marlow - 7 £32,500 - 2
West Yorkshire +17 6 £32,500 -13.33%
Leeds +11 6 £32,500 -
Wales +9 6 £45,000 +50.00% 1
Goole - 6 £55,000 -
East Yorkshire - 6 £55,000 -
South Wales +15 5 £45,000 +50.00% 1
West Midlands +12 4 £37,137 +6.10% 2
Cardiff - 4 £45,000 - 1
Dagenham - 4 £45,000 - 1
Surrey +37 3 £37,500 +7.14% 1
City of London +28 3 £85,000 +70.00% 2
Scotland +20 3 £38,000 +30.47% 1
Birmingham +10 3 £36,773 +34.94%
Manchester -17 3 £44,000 -12.00%
North West -33 3 £44,000 +62.96%
Berkshire +38 2 £42,500 -26.08% 2
East of England +7 2 £34,250 -8.66%
Inverclyde - 2 £38,000 - 1
Gourock - 2 £38,000 - 1

Senior Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 24 March 2017, Senior Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Senior Support Analyst in the job title.

1 141 (62.11%) Windows
2 95 (41.85%) Microsoft
3 83 (36.56%) Active Directory
4 79 (34.80%) SQL
5 74 (32.60%) ITIL
6 73 (32.16%) Windows Server
7 56 (24.67%) MS Excel
8 52 (22.91%) SQL Server
9 46 (20.26%) Finance
10 43 (18.94%) Windows Server 2008
11 42 (18.50%) MS Office
12 41 (18.06%) Windows Server 2012
13 40 (17.62%) Office 365
13 40 (17.62%) VMware
14 31 (13.66%) Linux
14 31 (13.66%) Analytical Skills
15 30 (13.22%) VMware Infrastructure
16 29 (12.78%) Windows 7
16 29 (12.78%) SLA
17 28 (12.33%) .NET
17 28 (12.33%) Citrix
18 27 (11.89%) Oracle
18 27 (11.89%) SCCM
19 24 (10.57%) PowerShell
19 24 (10.57%) Firewall
20 23 (10.13%) Web Services
20 23 (10.13%) Cisco
20 23 (10.13%) SAN
21 22 (9.69%) SharePoint
22 21 (9.25%) JavaScript

Senior Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (9.69%) SharePoint
2 17 (7.49%) IIS
3 12 (5.29%) MS Exchange
4 7 (3.08%) BizTalk Server
5 6 (2.64%) Exchange Server 2013
6 5 (2.20%) SharePoint 2013
6 5 (2.20%) Skype for Business
7 3 (1.32%) Apache
7 3 (1.32%) CMS
7 3 (1.32%) Mule
7 3 (1.32%) Tomcat
8 2 (0.88%) Exchange Server 2007
8 2 (0.88%) IBM Domino
8 2 (0.88%) IBM Notes
8 2 (0.88%) nginx
9 1 (0.44%) Exchange Server 2010
9 1 (0.44%) Oracle Workflow
Applications
1 56 (24.67%) MS Excel
2 42 (18.50%) MS Office
3 9 (3.96%) MS Visio
4 5 (2.20%) MS PowerPoint
5 4 (1.76%) MS Project
6 1 (0.44%) Camtasia
Business Applications
1 5 (2.20%) Dynamics CRM
2 3 (1.32%) Bloomberg TOMS
2 3 (1.32%) SAP CO
2 3 (1.32%) SAP FI
2 3 (1.32%) SAP FI/CO
2 3 (1.32%) SAP SRM
3 2 (0.88%) Cognos Business Intelligence
3 2 (0.88%) Oracle Applications
3 2 (0.88%) Oracle EBS
3 2 (0.88%) Oracle Financials
4 1 (0.44%) Dynamics NAV
4 1 (0.44%) Eagle PACE
4 1 (0.44%) JDE EnterpriseOne
4 1 (0.44%) Oracle Cash Management
4 1 (0.44%) Oracle General Ledger
4 1 (0.44%) Oracle Payables
4 1 (0.44%) Oracle Receivables
4 1 (0.44%) Oracle Retail
4 1 (0.44%) SAP Oil and Gas
4 1 (0.44%) thinkFolio
Cloud Services
1 40 (17.62%) Office 365
2 17 (7.49%) Amazon AWS
3 14 (6.17%) SaaS
4 11 (4.85%) Cloud Computing
5 8 (3.52%) G Suite
6 7 (3.08%) Microsoft Azure
7 4 (1.76%) Adobe Creative Cloud
8 3 (1.32%) Azure Active Directory
8 3 (1.32%) Mimecast
8 3 (1.32%) OneDrive
Communications & Networking
1 24 (10.57%) Firewall
2 23 (10.13%) SAN
3 20 (8.81%) Wireless
4 18 (7.93%) LAN
5 15 (6.61%) DHCP
5 15 (6.61%) DNS
6 12 (5.29%) WLAN
7 11 (4.85%) VoIP
8 10 (4.41%) Cisco Wireless
8 10 (4.41%) WAN
9 9 (3.96%) TCP/IP
10 8 (3.52%) Internet
11 7 (3.08%) ISDN
11 7 (3.08%) PABX
11 7 (3.08%) VPN
12 6 (2.64%) Intranet
12 6 (2.64%) NAS
12 6 (2.64%) VLAN
13 4 (1.76%) Skype
13 4 (1.76%) Telnet
Database & Business Intelligence
1 52 (22.91%) SQL Server
2 8 (3.52%) Relational Database
2 8 (3.52%) SQL Server 2008
2 8 (3.52%) SQL Server Integration Services
2 8 (3.52%) SQL Server Reporting Services
3 6 (2.64%) MySQL
3 6 (2.64%) Oracle Database
3 6 (2.64%) SQL Server 2012
4 5 (2.20%) BusinessObjects
4 5 (2.20%) SQL Server 2005
5 4 (1.76%) Crystal Reports
6 3 (1.32%) BusinessObjects Business Intelligence
6 3 (1.32%) Electronic Patient Records
6 3 (1.32%) Oracle Database 11g
6 3 (1.32%) SAP BW
7 2 (0.88%) DB2
7 2 (0.88%) Oracle Database 10g
7 2 (0.88%) RDBMS
7 2 (0.88%) SQL Server 2014
7 2 (0.88%) SQLPlus
Development Applications
1 5 (2.20%) JIRA
2 3 (1.32%) MSI
3 2 (0.88%) Oracle Forms
3 2 (0.88%) Team Foundation Server
4 1 (0.44%) ChangeMan
4 1 (0.44%) Visual Studio
4 1 (0.44%) VSS/SourceSafe
General
1 46 (20.26%) Finance
2 21 (9.25%) Banking
3 16 (7.05%) Retail
4 9 (3.96%) Telecoms
5 7 (3.08%) Marketing
6 6 (2.64%) Advertising
7 5 (2.20%) Law
7 5 (2.20%) Manufacturing
8 4 (1.76%) Front Office
8 4 (1.76%) Legal
9 3 (1.32%) Back Office
9 3 (1.32%) Investment Banking
10 1 (0.44%) Billing
10 1 (0.44%) Electronics
10 1 (0.44%) General Ledger
10 1 (0.44%) International Banking
10 1 (0.44%) Multimedia
10 1 (0.44%) Publishing
Libraries, Frameworks & Software Standards
1 28 (12.33%) .NET
2 23 (10.13%) Web Services
3 13 (5.73%) ASP.NET
4 12 (5.29%) XML
5 7 (3.08%) HTML
6 3 (1.32%) CSS
6 3 (1.32%) FIX Protocol
6 3 (1.32%) MSMQ
6 3 (1.32%) SOAP
7 2 (0.88%) Middleware
8 1 (0.44%) CSS3
8 1 (0.44%) HTML5
8 1 (0.44%) jQuery
8 1 (0.44%) JSON
8 1 (0.44%) Spring
8 1 (0.44%) XSLT
Miscellaneous
1 31 (13.66%) Analytical Skills
2 9 (3.96%) Computer Science
2 9 (3.96%) Replication
3 6 (2.64%) CCTV
3 6 (2.64%) iPad
3 6 (2.64%) Management Information System
4 5 (2.20%) Driving Licence
4 5 (2.20%) Fixed Income
4 5 (2.20%) PACS
4 5 (2.20%) SWIFT
5 4 (1.76%) Blackberry
5 4 (1.76%) User Experience
6 3 (1.32%) Data Centre
6 3 (1.32%) Eurex
7 2 (0.88%) Clustering
7 2 (0.88%) Credit Risk
7 2 (0.88%) EPoS
7 2 (0.88%) Equities
7 2 (0.88%) iPhone
7 2 (0.88%) NHS
Operating Systems
1 141 (62.11%) Windows
2 73 (32.16%) Windows Server
3 43 (18.94%) Windows Server 2008
4 41 (18.06%) Windows Server 2012
5 31 (13.66%) Linux
6 29 (12.78%) Windows 7
7 20 (8.81%) Windows 10
8 13 (5.73%) Windows Server 2003
9 7 (3.08%) Unix
10 6 (2.64%) Android
10 6 (2.64%) Apple iOS
10 6 (2.64%) Windows 8
11 3 (1.32%) Mac OS X
11 3 (1.32%) Red Hat Enterprise Linux
12 1 (0.44%) AIX
12 1 (0.44%) CentOS
12 1 (0.44%) Solaris
12 1 (0.44%) Windows NT
Processes & Methodologies
1 74 (32.60%) ITIL
2 20 (8.81%) Service Management
3 18 (7.93%) Incident Management
3 18 (7.93%) Project Management
4 17 (7.49%) Logistics
4 17 (7.49%) Mentoring
4 17 (7.49%) Workflow
5 16 (7.05%) Investment Management
6 15 (6.61%) Service Delivery
7 13 (5.73%) Change Management
8 12 (5.29%) Stakeholder Management
8 12 (5.29%) Translating Business Requirements
9 11 (4.85%) Problem Management
10 9 (3.96%) CRM
11 8 (3.52%) Asset Management
11 8 (3.52%) Configuration Management
11 8 (3.52%) Line Management
12 7 (3.08%) Business Intelligence
12 7 (3.08%) High Availability
12 7 (3.08%) SDLC
Programming Languages
1 79 (34.80%) SQL
2 24 (10.57%) PowerShell
3 21 (9.25%) JavaScript
4 20 (8.81%) C#
5 9 (3.96%) Java
6 8 (3.52%) PHP
7 6 (2.64%) T-SQL
7 6 (2.64%) VB.NET
8 4 (1.76%) PL/SQL
9 2 (0.88%) C
10 1 (0.44%) ABAP
10 1 (0.44%) Bash Shell
10 1 (0.44%) COBOL
10 1 (0.44%) JCL
10 1 (0.44%) Shell Script
Qualifications
1 21 (9.25%) Degree
2 12 (5.29%) ITIL Certification
3 11 (4.85%) CCNA
3 11 (4.85%) Cisco Certification
4 10 (4.41%) Microsoft Certification
5 7 (3.08%) VMware Certified Professional (VCP)
6 6 (2.64%) MCSE
7 4 (1.76%) ITIL Foundation Certificate
8 3 (1.32%) MCSA
8 3 (1.32%) MOS
9 2 (0.88%) ISEB
9 2 (0.88%) MCP
10 1 (0.44%) CCNP
10 1 (0.44%) DBS Check
10 1 (0.44%) ISTQB
10 1 (0.44%) NCDA
10 1 (0.44%) PRINCE2 Certification
Quality Assurance & Compliance
1 29 (12.78%) SLA
2 4 (1.76%) PCI DSS
3 3 (1.32%) ISO/IEC 27001
4 2 (0.88%) DICOM
4 2 (0.88%) HL7
5 1 (0.44%) Basel II
5 1 (0.44%) Basel III
5 1 (0.44%) Solvency II
System Software
1 83 (36.56%) Active Directory
2 30 (13.22%) VMware Infrastructure
3 14 (6.17%) vSphere
4 13 (5.73%) Hyper-V
4 13 (5.73%) XenApp
5 6 (2.64%) Virtual Servers
6 4 (1.76%) Virtual Desktop
6 4 (1.76%) XenDesktop
7 3 (1.32%) Microsoft App-V
8 2 (0.88%) Terminal Server
8 2 (0.88%) XenServer
9 1 (0.44%) KVM
9 1 (0.44%) Terminal Services
9 1 (0.44%) VMware ESX
9 1 (0.44%) VMware Workstation
Systems Management
1 27 (11.89%) SCCM
2 9 (3.96%) SCOM
3 7 (3.08%) NetBackup
4 5 (2.20%) Forefront Identity Manager
5 4 (1.76%) WSUS
6 3 (1.32%) ZENworks
7 2 (0.88%) Control-M
8 1 (0.44%) Backup Exec
8 1 (0.44%) SCDPM
8 1 (0.44%) SCSM
8 1 (0.44%) SCVMM
8 1 (0.44%) ZABBIX
Vendors
1 95 (41.85%) Microsoft
2 40 (17.62%) VMware
3 28 (12.33%) Citrix
4 27 (11.89%) Oracle
5 23 (10.13%) Cisco
6 20 (8.81%) HP
7 17 (7.49%) SAP
8 14 (6.17%) Apple
9 12 (5.29%) JDA
9 12 (5.29%) Veeam
10 9 (3.96%) Juniper
11 8 (3.52%) Freshdesk
11 8 (3.52%) Google
12 7 (3.08%) 3PAR
12 7 (3.08%) Barracuda Networks
12 7 (3.08%) NetApp
13 6 (2.64%) Bloomberg
13 6 (2.64%) Zerto
14 5 (2.20%) Dell
14 5 (2.20%) RedPrairie
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