Period
to 19 November 2017

The median annual salary for a Senior Support Analyst was £37,500 in advertised job vacancies during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Senior Support Analyst
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 961 915 1022
Rank change year-on-year -46 +107 +2
Permanent jobs requiring a Senior Support Analyst 238 304 290
As % of all permanent IT jobs advertised in the UK 0.13% 0.16% 0.13%
As % of the Job Titles category 0.14% 0.17% 0.14%
Number of salaries quoted 202 254 236
UK median annual salary £37,500 £40,000 £42,500
Median salary % change year-on-year -6.25% -5.88% +11.84%
10th Percentile £25,800 £29,000 £31,125
90th Percentile £65,000 £62,500 £67,500
UK excluding London median annual salary £36,500 £35,000 £42,000
% change year-on-year +4.29% -16.67% +20.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 170720 182020 210826
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.45%
Number of salaries quoted 136880 152336 175085
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Senior Support Analyst
Job Vacancy Trend

Job postings that featured Senior Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Senior Support Analyst in the UK

Senior Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior Support Analyst.

Salary trend for Senior Support Analyst in the UK

Senior Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Senior Support Analyst over the 6 months to 19 November 2017.

Salary histogram for Senior Support Analyst in the UK

Senior Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Support Analyst within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 229 £37,500 -6.25% 8
UK excluding London +14 155 £36,500 +4.29% 9
London -39 83 £47,500 - 1
South East +42 47 £37,500 -11.76% 2
East of England +33 30 £36,500 +14.06% 1
Midlands +40 27 £33,250 -2.21% 2
South West +28 23 £37,500 +7.14% 1
West Midlands +17 20 £33,250 -2.21% 1
North of England -30 19 £27,500 -19.12% 1
Yorkshire +2 13 £25,500 -20.31%
Scotland -6 8 £40,000 -
East Midlands +38 7 £29,250 -19.31% 1
North West -12 6 £30,000 -14.29% 1
Wales +16 1 £40,500 +35.00%

Senior Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 November 2017, Senior Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Senior Support Analyst in the job title.

1 145 (60.92%) Windows
2 99 (41.60%) Microsoft
3 85 (35.71%) Active Directory
4 72 (30.25%) SQL
5 64 (26.89%) ITIL
6 61 (25.63%) VMware
7 59 (24.79%) SQL Server
8 52 (21.85%) VMware Infrastructure
9 50 (21.01%) Windows Server
9 50 (21.01%) Windows Server 2012
10 49 (20.59%) Linux
11 47 (19.75%) Finance
12 43 (18.07%) Oracle
12 43 (18.07%) MS Exchange
13 42 (17.65%) Microsoft Azure
13 42 (17.65%) Office 365
14 39 (16.39%) CRM
15 38 (15.97%) Manufacturing
16 36 (15.13%) DevOps
17 34 (14.29%) Retail
17 34 (14.29%) MySQL
17 34 (14.29%) Java
17 34 (14.29%) Microsoft Office
18 32 (13.45%) Mentoring
19 31 (13.03%) DNS
19 31 (13.03%) Citrix
20 30 (12.61%) Tomcat
20 30 (12.61%) HTML
21 29 (12.18%) LAN
22 27 (11.34%) VPN

Senior Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (18.07%) MS Exchange
2 30 (12.61%) Tomcat
3 22 (9.24%) JBoss
4 18 (7.56%) IIS
4 18 (7.56%) SharePoint
5 16 (6.72%) Exchange Server 2010
6 9 (3.78%) Apache
7 4 (1.68%) Skype for Business
8 2 (0.84%) Umbraco
9 1 (0.42%) BizTalk Server
9 1 (0.42%) CMS
9 1 (0.42%) iPlanet
9 1 (0.42%) SharePoint 2013
9 1 (0.42%) WebSphere
Applications
1 34 (14.29%) Microsoft Office
2 5 (2.10%) Microsoft Excel
3 3 (1.26%) Microsoft PowerPoint
4 1 (0.42%) Camtasia
4 1 (0.42%) CATIA
4 1 (0.42%) MS Visio
4 1 (0.42%) Siemens NX
4 1 (0.42%) Windchill
Business Applications
1 21 (8.82%) Oracle EBS
2 11 (4.62%) Dynamics CRM
3 8 (3.36%) SAP MM
4 6 (2.52%) Dynamics NAV
5 3 (1.26%) ION MarketView
6 2 (0.84%) Endur
6 2 (0.84%) GoldMine
7 1 (0.42%) CSG Singleview
7 1 (0.42%) Salesforce.com CRM
Cloud Services
1 42 (17.65%) Microsoft Azure
1 42 (17.65%) Office 365
2 25 (10.50%) Amazon AWS
3 5 (2.10%) IaaS
3 5 (2.10%) SaaS
4 3 (1.26%) PaaS
5 1 (0.42%) Cloud Computing
Communications & Networking
1 31 (13.03%) DNS
2 29 (12.18%) LAN
3 27 (11.34%) DHCP
3 27 (11.34%) VPN
4 25 (10.50%) TCP/IP
5 22 (9.24%) Firewall
6 20 (8.40%) WAN
7 14 (5.88%) SAN
7 14 (5.88%) SSL
7 14 (5.88%) VLAN
8 10 (4.20%) MPLS
8 10 (4.20%) Remote Desktop
8 10 (4.20%) Wireless
9 9 (3.78%) Cisco ASA
9 9 (3.78%) Cisco PIX
10 8 (3.36%) Wi-Fi
11 5 (2.10%) DDNS
11 5 (2.10%) Unified Communications
11 5 (2.10%) WLAN
12 4 (1.68%) VoIP
Database & Business Intelligence
1 59 (24.79%) SQL Server
2 34 (14.29%) MySQL
3 12 (5.04%) SQL Server 2008
4 9 (3.78%) SQL Server 2005
4 9 (3.78%) SQL Server 2012
5 4 (1.68%) BusinessObjects
5 4 (1.68%) Crystal Reports
5 4 (1.68%) SQL Server Integration Services
5 4 (1.68%) SQL Server Reporting Services
6 3 (1.26%) Relational Database
7 1 (0.42%) Azure SQL Database
7 1 (0.42%) Electronic Patient Records
7 1 (0.42%) Ingres
7 1 (0.42%) MS Access
7 1 (0.42%) Oracle Database
7 1 (0.42%) SQL Server 2016
7 1 (0.42%) UniData
Development Applications
1 21 (8.82%) Oracle Forms
2 1 (0.42%) Subversion
General
1 47 (19.75%) Finance
2 38 (15.97%) Manufacturing
3 34 (14.29%) Retail
4 10 (4.20%) Banking
4 10 (4.20%) Telecoms
5 9 (3.78%) Back Office
5 9 (3.78%) Front Office
6 8 (3.36%) Electronics
6 8 (3.36%) Marketing
7 6 (2.52%) Investment Banking
8 3 (1.26%) Legal
8 3 (1.26%) Retail Banking
9 2 (0.84%) Advertising
10 1 (0.42%) Billing
10 1 (0.42%) Financial Institution
10 1 (0.42%) French Language
10 1 (0.42%) Games
10 1 (0.42%) Law
10 1 (0.42%) Multimedia
10 1 (0.42%) Publishing
Libraries, Frameworks & Software Standards
1 30 (12.61%) HTML
2 27 (11.34%) Web Services
3 24 (10.08%) XML
4 23 (9.66%) CSS
5 22 (9.24%) J2EE
6 21 (8.82%) Hibernate
6 21 (8.82%) JBoss Seam
6 21 (8.82%) JSON
6 21 (8.82%) Spring
6 21 (8.82%) Struts
6 21 (8.82%) XHTML
6 21 (8.82%) XSLT
7 12 (5.04%) EDI
8 6 (2.52%) .NET
8 6 (2.52%) FIX Protocol
9 3 (1.26%) ASP.NET
10 1 (0.42%) HTML5
10 1 (0.42%) jQuery
10 1 (0.42%) Software Packaging
10 1 (0.42%) Visualforce
Miscellaneous
1 21 (8.82%) Analytical Skills
2 11 (4.62%) Fixed Income
2 11 (4.62%) iPad
3 8 (3.36%) EPoS
3 8 (3.36%) Equities
4 7 (2.94%) Blackberry
4 7 (2.94%) iPhone
5 6 (2.52%) Computer Science
6 5 (2.10%) Replication
7 4 (1.68%) CCTV
8 3 (1.26%) Enterprise Software
8 3 (1.26%) Foreign Exchange (FX)
8 3 (1.26%) Hedge funds
9 2 (0.84%) Clustering
9 2 (0.84%) Cyber Attack
9 2 (0.84%) DataPower
9 2 (0.84%) Distributed Denial-of-Service
9 2 (0.84%) Driving Licence
9 2 (0.84%) PKI
9 2 (0.84%) Social Media
Operating Systems
1 145 (60.92%) Windows
2 50 (21.01%) Windows Server
2 50 (21.01%) Windows Server 2012
3 49 (20.59%) Linux
4 23 (9.66%) Unix
4 23 (9.66%) Windows Server 2008
5 21 (8.82%) Windows 7
6 17 (7.14%) Windows 10
7 15 (6.30%) Red Hat Enterprise Linux
8 13 (5.46%) Android
8 13 (5.46%) Windows Server 2003
9 7 (2.94%) Apple iOS
9 7 (2.94%) Solaris
9 7 (2.94%) Windows NT
10 5 (2.10%) Windows Phone
11 2 (0.84%) Mac OS
11 2 (0.84%) Windows 8
12 1 (0.42%) CentOS
12 1 (0.42%) Ubuntu
12 1 (0.42%) Windows 2000 Server
Processes & Methodologies
1 64 (26.89%) ITIL
2 39 (16.39%) CRM
3 36 (15.13%) DevOps
4 32 (13.45%) Mentoring
5 25 (10.50%) Asset Management
6 21 (8.82%) Multithreading
6 21 (8.82%) OO
6 21 (8.82%) Regression Testing
6 21 (8.82%) Stress Testing
6 21 (8.82%) Test Automation
7 15 (6.30%) Workflow
8 14 (5.88%) Change Management
8 14 (5.88%) Problem Management
8 14 (5.88%) Software Asset Management
9 13 (5.46%) Service Management
10 11 (4.62%) Disaster Recovery
10 11 (4.62%) Service Delivery
10 11 (4.62%) Stakeholder Management
11 10 (4.20%) Business Intelligence
11 10 (4.20%) Proactive Monitoring
Programming Languages
1 72 (30.25%) SQL
2 34 (14.29%) Java
3 16 (6.72%) Perl
4 14 (5.88%) C#
5 13 (5.46%) PowerShell
6 12 (5.04%) Python
7 9 (3.78%) VB
8 8 (3.36%) JavaScript
9 7 (2.94%) T-SQL
10 5 (2.10%) PHP
10 5 (2.10%) Ruby
11 1 (0.42%) Apex Code
11 1 (0.42%) C-shell
11 1 (0.42%) Korn
11 1 (0.42%) PL/SQL
11 1 (0.42%) Shell Script
Qualifications
1 22 (9.24%) Microsoft Certification
2 18 (7.56%) CCNA
2 18 (7.56%) Cisco Certification
3 13 (5.46%) Degree
4 10 (4.20%) A+ Certification
4 10 (4.20%) MCP
4 10 (4.20%) MCSE
5 9 (3.78%) ITIL Certification
6 8 (3.36%) Security Cleared
7 6 (2.52%) MCSA
8 5 (2.10%) VMware Certified Professional (VCP)
9 4 (1.68%) SC Cleared
10 2 (0.84%) CCENT
10 2 (0.84%) DV Cleared
10 2 (0.84%) GIAC
10 2 (0.84%) SANS
11 1 (0.42%) CFA
11 1 (0.42%) Computer Science Degree
11 1 (0.42%) MCITP
Quality Assurance & Compliance
1 25 (10.50%) SLA
2 2 (0.84%) GDPR
3 1 (0.42%) HL7
3 1 (0.42%) P3O
3 1 (0.42%) PCI DSS
3 1 (0.42%) PMO
3 1 (0.42%) QA
System Software
1 85 (35.71%) Active Directory
2 52 (21.85%) VMware Infrastructure
3 20 (8.40%) vSphere
4 14 (5.88%) Terminal Services
4 14 (5.88%) VMware ESXi
5 13 (5.46%) Hyper-V
6 11 (4.62%) XenApp
7 10 (4.20%) XenServer
8 9 (3.78%) KVM
8 9 (3.78%) VMware Workstation
9 7 (2.94%) Virtual Desktop
9 7 (2.94%) XenDesktop
10 1 (0.42%) Docker
10 1 (0.42%) Virtual Machines
Systems Management
1 25 (10.50%) WSUS
2 18 (7.56%) SCCM
2 18 (7.56%) vCenter Server
3 9 (3.78%) ZABBIX
4 6 (2.52%) Backup Exec
4 6 (2.52%) SCOM
5 4 (1.68%) Microsoft Data Protection Manager
6 3 (1.26%) Control-M
7 2 (0.84%) EnCase
7 2 (0.84%) Host Intrusion Detection System
7 2 (0.84%) NetBackup
7 2 (0.84%) Network Intrusion Detection System
8 1 (0.42%) Ansible
8 1 (0.42%) Microsoft Clustering
8 1 (0.42%) Microsoft Intune
8 1 (0.42%) ServiceCenter
8 1 (0.42%) Systems Management Server (SMS)
Vendors
1 99 (41.60%) Microsoft
2 61 (25.63%) VMware
3 43 (18.07%) Oracle
4 31 (13.03%) Citrix
5 19 (7.98%) SAP
6 16 (6.72%) Sybase
7 14 (5.88%) Cisco
7 14 (5.88%) Red Hat
8 13 (5.46%) HP
9 9 (3.78%) F5
9 9 (3.78%) McAfee
10 8 (3.36%) Veeam
11 7 (2.94%) Symantec
12 5 (2.10%) 3PAR
12 5 (2.10%) Acronis
12 5 (2.10%) Barracuda Networks
12 5 (2.10%) CommVault
12 5 (2.10%) Xerox
13 4 (1.68%) Dell
13 4 (1.68%) IBM