2nd/3rd Line Support
UK > Work from Home
The median 2nd/3rd Line Support salary for remote or hybrid work is £50,000 per year, according to job vacancies posted during the 6 months leading to 1 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 1 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 380 | 553 | 646 |
| Rank change year-on-year | +173 | +93 | +193 |
| Permanent jobs requiring a 2nd/3rd Line Support | 17 | 39 | 27 |
| As % of all permanent jobs with a WFH option | 0.11% | 0.12% | 0.063% |
| As % of the Job Titles category | 0.13% | 0.12% | 0.066% |
| Number of salaries quoted | 17 | 39 | 27 |
| 10th Percentile | £44,200 | £29,500 | £29,750 |
| 25th Percentile | £47,500 | £31,250 | £31,875 |
| Median annual salary (50th Percentile) | £50,000 | £32,500 | £37,500 |
| Median % change year-on-year | +53.85% | -13.33% | +7.14% |
| 75th Percentile | £52,500 | £38,750 | £40,500 |
| 90th Percentile | £62,000 | £47,500 | £42,200 |
| UK median annual salary | £50,000 | £33,000 | £37,500 |
| % change year-on-year | +51.52% | -12.00% | +6.38% |
All Permanent IT Job Vacancies
Work from Home
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in Work from Home with a recognized job title | 13,554 | 32,482 | 41,080 |
| % of permanent jobs with a recognized job title | 90.64% | 95.99% | 96.08% |
| Number of salaries quoted | 9,860 | 24,960 | 29,208 |
| 10th Percentile | £30,000 | £33,000 | £36,500 |
| 25th Percentile | £43,750 | £42,500 | £47,250 |
| Median annual salary (50th Percentile) | £60,000 | £56,000 | £62,500 |
| Median % change year-on-year | +7.14% | -10.40% | +4.17% |
| 75th Percentile | £77,500 | £75,000 | £81,250 |
| 90th Percentile | £100,000 | £92,500 | £100,000 |
| UK median annual salary | £57,500 | £52,777 | £60,000 |
| % change year-on-year | +8.95% | -12.04% | - |
2nd/3rd Line Support
Trend for Jobs with a WFH Option
Job vacancies with remote working options which featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised.
2nd/3rd Line Support
Salary Trend for Jobs with a WFH Option
3-month moving average salary quoted in job vacancies with remote working options citing 2nd/3rd Line Support.
2nd/3rd Line Support
Salary Histogram for Jobs with a WFH Option
Salary distribution for jobs with remote working options citing 2nd/3rd Line Support over the 6 months to 1 May 2025.
2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options
For the 6 months to 1 May 2025, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring 2nd/3rd Line Support in the job title.
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2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: