2nd/3rd Line Support
UK
The median 2nd/3rd Line Support salary in the UK is £40,750 per year according to job vacancies posted during the 6 months to 9 December 2023.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 9 Dec 2023 |
Same period 2022 | Same period 2021 | |
|---|---|---|---|
| Rank | 653 | 978 | 997 |
| Rank change year-on-year | +325 | +19 | -307 |
| Permanent jobs requiring a 2nd/3rd Line Support | 76 | 100 | 73 |
| As % of all permanent jobs advertised in the UK | 0.15% | 0.082% | 0.057% |
| As % of the Job Titles category | 0.15% | 0.086% | 0.060% |
| Number of salaries quoted | 72 | 97 | 69 |
| 10th Percentile | £31,750 | £31,250 | £27,500 |
| 25th Percentile | £32,500 | £32,500 | £31,250 |
| Median annual salary (50th Percentile) | £40,750 | £40,500 | £36,000 |
| Median % change year-on-year | +0.62% | +12.50% | +10.77% |
| 75th Percentile | £60,625 | £45,750 | £40,250 |
| 90th Percentile | £90,000 | £65,000 | £49,300 |
| UK excluding London median annual salary | £35,500 | £37,000 | £32,875 |
| % change year-on-year | -4.05% | +12.55% | +5.37% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 49,748 | 116,938 | 121,615 |
| % of permanent jobs with a recognized job title | 95.41% | 95.42% | 95.23% |
| Number of salaries quoted | 36,451 | 73,675 | 84,434 |
| 10th Percentile | £31,250 | £32,750 | £32,250 |
| 25th Percentile | £42,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £60,000 | £60,000 | £57,500 |
| Median % change year-on-year | - | +4.35% | +4.55% |
| 75th Percentile | £80,000 | £81,250 | £77,500 |
| 90th Percentile | £97,500 | £98,750 | £95,000 |
| UK excluding London median annual salary | £52,500 | £52,500 | £50,000 |
| % change year-on-year | - | +5.00% | +5.26% |
2nd/3rd Line Support
Job Vacancy Trend
Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised.
2nd/3rd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 2nd/3rd Line Support.
2nd/3rd Line Support
Salary Histogram
Salary distribution for jobs citing 2nd/3rd Line Support over the 6 months to 9 December 2023.
2nd/3rd Line Support
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +327 | 75 | £40,000 | -1.23% | 10 |
| UK excluding London | +252 | 47 | £35,500 | -4.05% | 10 |
| London | +232 | 29 | £65,000 | +49.43% | 1 |
| Work from Home | +251 | 27 | £37,000 | +0.68% | 4 |
| North of England | +154 | 21 | £37,500 | +17.19% | 5 |
| North West | +143 | 17 | £37,500 | - | 2 |
| South East | +168 | 15 | £36,500 | -4.58% | 2 |
| South West | +84 | 5 | £35,500 | +1.43% | |
| West Midlands | +123 | 3 | £32,500 | -21.21% | 1 |
| Midlands | +118 | 3 | £32,500 | -21.21% | 1 |
| North East | - | 3 | £32,500 | - | 1 |
| East of England | +120 | 2 | £35,000 | +11.11% | 1 |
| Yorkshire | +93 | 1 | £29,750 | -7.03% | 2 |
| Scotland | - | 1 | £50,000 | - | 1 |
2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 9 December 2023, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support in the job title.
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2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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