2nd/3rd Line Support
UK

The median 2nd/3rd Line Support salary in the UK is £40,750 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 653 978 997
Rank change year-on-year +325 +19 -307
Permanent jobs requiring a 2nd/3rd Line Support 76 100 73
As % of all permanent jobs advertised in the UK 0.15% 0.082% 0.057%
As % of the Job Titles category 0.15% 0.086% 0.060%
Number of salaries quoted 72 97 69
10th Percentile £31,750 £31,250 £27,500
25th Percentile £32,500 £32,500 £31,250
Median annual salary (50th Percentile) £40,750 £40,500 £36,000
Median % change year-on-year +0.62% +12.50% +10.77%
75th Percentile £60,625 £45,750 £40,250
90th Percentile £90,000 £65,000 £49,300
UK excluding London median annual salary £35,500 £37,000 £32,875
% change year-on-year -4.05% +12.55% +5.37%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

2nd/3rd Line Support
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support in the UK

2nd/3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support.

Salary trend for 2nd/3rd Line Support in the UK

2nd/3rd Line Support
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support over the 6 months to 9 December 2023.

Salary histogram for 2nd/3rd Line Support in the UK

2nd/3rd Line Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +327 75 £40,000 -1.23% 10
UK excluding London +252 47 £35,500 -4.05% 10
London +232 29 £65,000 +49.43% 1
Work from Home +251 27 £37,000 +0.68% 4
North of England +154 21 £37,500 +17.19% 5
North West +143 17 £37,500 - 2
South East +168 15 £36,500 -4.58% 2
South West +84 5 £35,500 +1.43%
West Midlands +123 3 £32,500 -21.21% 1
Midlands +118 3 £32,500 -21.21% 1
North East - 3 £32,500 - 1
East of England +120 2 £35,000 +11.11% 1
Yorkshire +93 1 £29,750 -7.03% 2
Scotland - 1 £50,000 - 1

2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support in the job title.

1 61 (80.26%) Windows
2 52 (68.42%) Active Directory
3 49 (64.47%) Microsoft 365
4 45 (59.21%) Microsoft
5 33 (43.42%) Windows Server
6 28 (36.84%) DNS
7 27 (35.53%) Firewall
8 26 (34.21%) Azure
9 24 (31.58%) DHCP
9 24 (31.58%) ITIL
10 22 (28.95%) Social Skills
11 21 (27.63%) PowerShell
12 20 (26.32%) SQL Server
13 19 (25.00%) VMware
14 17 (22.37%) Hyper-V
15 16 (21.05%) Finance
15 16 (21.05%) Cisco
16 15 (19.74%) SQL
16 15 (19.74%) TCP/IP
17 14 (18.42%) Banking
17 14 (18.42%) Microsoft Intune
18 13 (17.11%) Windows Server 2019
19 12 (15.79%) Windows Server 2016
19 12 (15.79%) Remote Desktop
19 12 (15.79%) VMware Infrastructure
19 12 (15.79%) Linux
20 11 (14.47%) SharePoint
20 11 (14.47%) Red Hat
20 11 (14.47%) Entra ID
20 11 (14.47%) CentOS

2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (14.47%) SharePoint
2 4 (5.26%) MS Exchange
3 1 (1.32%) IIS
Applications
1 5 (6.58%) Microsoft Office
Business Applications
1 10 (13.16%) Fidessa
2 1 (1.32%) Dynamics CRM
Cloud Services
1 49 (64.47%) Microsoft 365
2 26 (34.21%) Azure
3 11 (14.47%) Entra ID
4 2 (2.63%) Azure Sentinel
4 2 (2.63%) OneDrive
5 1 (1.32%) AWS
5 1 (1.32%) Azure Monitor
5 1 (1.32%) Dynamics 365
5 1 (1.32%) GCP
5 1 (1.32%) IaaS
5 1 (1.32%) PaaS
5 1 (1.32%) SaaS
5 1 (1.32%) Serverless
5 1 (1.32%) WhatsApp
Communications & Networking
1 28 (36.84%) DNS
2 27 (35.53%) Firewall
3 24 (31.58%) DHCP
4 15 (19.74%) TCP/IP
5 12 (15.79%) Remote Desktop
6 10 (13.16%) FIX Connectivity
6 10 (13.16%) Wi-Fi
7 8 (10.53%) Internet
7 8 (10.53%) VoIP
7 8 (10.53%) Wireless
8 7 (9.21%) LAN
9 6 (7.89%) WAN
10 5 (6.58%) SAN
11 4 (5.26%) VPN
12 3 (3.95%) Broadband
13 2 (2.63%) VLAN
13 2 (2.63%) VSAN
14 1 (1.32%) Ethernet
14 1 (1.32%) SD-WAN
Database & Business Intelligence
1 20 (26.32%) SQL Server
2 5 (6.58%) MySQL
3 2 (2.63%) Relational Database
General
1 22 (28.95%) Social Skills
2 16 (21.05%) Finance
3 14 (18.42%) Banking
4 8 (10.53%) Analytical Skills
5 7 (9.21%) Documentation Skills
5 7 (9.21%) Telecoms
6 5 (6.58%) Pharmaceutical
6 5 (6.58%) Retail
7 4 (5.26%) Organisational Skills
8 3 (3.95%) Manufacturing
9 2 (2.63%) French Language
9 2 (2.63%) German Language
9 2 (2.63%) Legal
9 2 (2.63%) Spanish Language
10 1 (1.32%) Inclusion and Diversity
10 1 (1.32%) Law
Libraries, Frameworks & Software Standards
1 10 (13.16%) FIX Protocol
2 1 (1.32%) WSH
Miscellaneous
1 10 (13.16%) Eurex
2 9 (11.84%) Driving Licence
3 5 (6.58%) Analytical Mindset
3 5 (6.58%) Fat Client
3 5 (6.58%) Thin Client
4 3 (3.95%) Clustering
4 3 (3.95%) NHS
5 2 (2.63%) Enterprise Storage
5 2 (2.63%) iPad
5 2 (2.63%) iPhone
6 1 (1.32%) BYOD
6 1 (1.32%) FMCG
6 1 (1.32%) Greenfield Project
6 1 (1.32%) Onboarding
6 1 (1.32%) Security Operations Centre
6 1 (1.32%) Self-Motivation
6 1 (1.32%) Smartphone
6 1 (1.32%) Video\Live Streaming
Operating Systems
1 61 (80.26%) Windows
2 33 (43.42%) Windows Server
3 13 (17.11%) Windows Server 2019
4 12 (15.79%) Linux
4 12 (15.79%) Windows Server 2016
5 11 (14.47%) CentOS
6 10 (13.16%) Solaris
6 10 (13.16%) Ubuntu
6 10 (13.16%) Unix
6 10 (13.16%) Windows 10
7 6 (7.89%) Windows Server 2012
8 2 (2.63%) Apple iOS
8 2 (2.63%) VMS
9 1 (1.32%) Data ONTAP
9 1 (1.32%) Red Hat Enterprise Linux
9 1 (1.32%) Windows 7
9 1 (1.32%) Windows 8
9 1 (1.32%) Windows Server 2008
Processes & Methodologies
1 24 (31.58%) ITIL
2 10 (13.16%) Client Onboarding
3 9 (11.84%) Customer Service
3 9 (11.84%) Disaster Recovery
4 7 (9.21%) Data Privacy
4 7 (9.21%) Incident Management
4 7 (9.21%) Problem-Solving
4 7 (9.21%) Remote Monitoring and Management
5 6 (7.89%) Infrastructure Engineering
5 6 (7.89%) Project Management
6 4 (5.26%) Stakeholder Management
7 3 (3.95%) Change Management
7 3 (3.95%) Inventory Management
7 3 (3.95%) Server Building
7 3 (3.95%) Server Patching
7 3 (3.95%) Time Management
8 2 (2.63%) Cybersecurity
8 2 (2.63%) Infrastructure Management
8 2 (2.63%) Mentoring
8 2 (2.63%) Mobile Device Management
Programming Languages
1 21 (27.63%) PowerShell
2 15 (19.74%) SQL
3 10 (13.16%) Bash
3 10 (13.16%) JavaScript
3 10 (13.16%) Perl
3 10 (13.16%) Python
3 10 (13.16%) Ruby
4 1 (1.32%) VBScript
Qualifications
1 6 (7.89%) Degree
2 5 (6.58%) Security Cleared
3 4 (5.26%) Azure Certification
3 4 (5.26%) Microsoft Certification
3 4 (5.26%) SC Cleared
4 1 (1.32%) A+ Certification
4 1 (1.32%) AWS Certification
4 1 (1.32%) BPSS Clearance
4 1 (1.32%) CCNA
4 1 (1.32%) CCNP
4 1 (1.32%) Cisco Certification
Quality Assurance & Compliance
1 7 (9.21%) Cyber Essentials
1 7 (9.21%) NCSC
2 2 (2.63%) SLA
System Software
1 52 (68.42%) Active Directory
2 17 (22.37%) Hyper-V
3 12 (15.79%) VMware Infrastructure
4 4 (5.26%) VMware ESXi
5 3 (3.95%) Virtual Desktop
5 3 (3.95%) vSphere
6 2 (2.63%) Firmware
6 2 (2.63%) Virtual Machines
7 1 (1.32%) VMware Server
7 1 (1.32%) XenDesktop
Systems Management
1 14 (18.42%) Microsoft Intune
2 4 (5.26%) SCCM
3 2 (2.63%) vCenter Server
4 1 (1.32%) Backup Exec
4 1 (1.32%) McAfee ePO
4 1 (1.32%) vRealize
Vendors
1 45 (59.21%) Microsoft
2 19 (25.00%) VMware
3 16 (21.05%) Cisco
4 11 (14.47%) Red Hat
5 10 (13.16%) Bloomberg
5 10 (13.16%) CQG
5 10 (13.16%) ION Trading
5 10 (13.16%) Oracle
5 10 (13.16%) Patsystems
5 10 (13.16%) Reuters
5 10 (13.16%) Trayport
6 7 (9.21%) ConnectWise
6 7 (9.21%) Datto
6 7 (9.21%) Draytek
6 7 (9.21%) ESET
6 7 (9.21%) Fortinet
6 7 (9.21%) HP
6 7 (9.21%) Ubiquiti
6 7 (9.21%) Veeam
7 6 (7.89%) Citrix