2nd/3rd Line Support
UK
The median 2nd/3rd Line Support salary in the UK is £50,000 per year, according to job vacancies posted during the 6 months leading to 16 January 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 16 Jan 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 727 | 663 | 917 |
| Rank change year-on-year | -64 | +254 | +109 |
| Permanent jobs requiring a 2nd/3rd Line Support | 38 | 78 | 92 |
| As % of all permanent jobs advertised in the UK | 0.058% | 0.13% | 0.086% |
| As % of the Job Titles category | 0.063% | 0.14% | 0.090% |
| Number of salaries quoted | 28 | 72 | 92 |
| 10th Percentile | £32,675 | £31,250 | £30,100 |
| 25th Percentile | £36,063 | £31,750 | £31,250 |
| Median annual salary (50th Percentile) | £50,000 | £41,750 | £39,500 |
| Median % change year-on-year | +19.76% | +5.70% | +6.76% |
| 75th Percentile | £55,000 | £68,125 | £45,000 |
| 90th Percentile | £90,000 | £90,000 | £65,000 |
| UK excluding London median annual salary | £50,000 | £35,000 | £35,000 |
| % change year-on-year | +42.86% | - | +9.38% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 60,520 | 56,220 | 102,135 |
| % of permanent jobs with a recognized job title | 92.94% | 95.42% | 95.25% |
| Number of salaries quoted | 27,988 | 41,178 | 66,345 |
| 10th Percentile | £35,000 | £30,000 | £33,036 |
| 25th Percentile | £45,000 | £41,250 | £45,000 |
| Median annual salary (50th Percentile) | £58,033 | £57,500 | £60,000 |
| Median % change year-on-year | +0.93% | -4.17% | +1.00% |
| 75th Percentile | £77,500 | £77,500 | £82,500 |
| 90th Percentile | £96,250 | £95,063 | £100,000 |
| UK excluding London median annual salary | £53,000 | £50,000 | £52,772 |
| % change year-on-year | +6.00% | -5.25% | +5.54% |
2nd/3rd Line Support
Job Vacancy Trend
Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised.
2nd/3rd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 2nd/3rd Line Support.
2nd/3rd Line Support
Salary Histogram
Salary distribution for jobs citing 2nd/3rd Line Support over the 6 months to 16 January 2025.
2nd/3rd Line Support
Top 11 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK over the 6 months to 16 January 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -74 | 30 | £48,750 | +16.77% | 6 |
| UK excluding London | -52 | 26 | £50,000 | +42.86% | 3 |
| London | -8 | 11 | £66,250 | -17.19% | 3 |
| Work from Home | +16 | 10 | £50,000 | +49.25% | 3 |
| South East | -29 | 9 | £33,500 | -4.29% | |
| Channel Islands | - | 7 | £50,000 | - | |
| Midlands | -20 | 6 | £50,000 | +66.67% | 1 |
| West Midlands | -30 | 6 | £50,000 | +66.67% | 1 |
| North of England | -42 | 4 | £37,500 | +11.94% | |
| North East | -16 | 3 | - | - | |
| Yorkshire | - | 1 | £37,500 | - |
2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 16 January 2025, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support in the job title.
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2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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