Period
to

The median annual salary for a 2nd/3rd Line Support was £40,000 in advertised job vacancies during the 6 months to 12 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

2nd/3rd Line Support
UK
6 months to
12 Aug 2022
Same period 2021 Same period 2020
Rank 1107 953 710
Rank change year-on-year -154 -243 +233
Permanent jobs requiring a 2nd/3rd Line Support 105 65 81
As % of all permanent jobs advertised in the UK 0.062% 0.057% 0.13%
As % of the Job Titles category 0.068% 0.062% 0.13%
Number of salaries quoted 99 61 66
10th Percentile £31,250 £27,500 £26,313
25th Percentile £32,500 £30,000 £27,500
Median annual salary (50th Percentile) £40,000 £34,000 £33,250
Median % change year-on-year +17.65% +2.26% -5.00%
75th Percentile £45,375 £40,000 £43,063
90th Percentile £55,000 £42,500 £52,500
UK excluding London median annual salary £35,500 £32,875 £32,500
% change year-on-year +7.98% +1.15% -1.66%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 155,319 104,329 60,084
% of permanent IT jobs with a recognized job title 91.96% 91.18% 94.89%
Number of salaries quoted 84,237 73,913 49,059
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,560 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £91,250 £88,750
UK excluding London median annual salary £52,106 £47,500 £47,500
% change year-on-year +9.70% - +5.56%

2nd/3rd Line Support
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support in the UK

2nd/3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support.

Salary trend for 2nd/3rd Line Support in the UK

2nd/3rd Line Support
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support over the 6 months to 12 August 2022.

Salary histogram for 2nd/3rd Line Support in the UK

2nd/3rd Line Support
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK over the 6 months to 12 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -160 104 £39,250 +15.44% 12
London -169 56 £41,000 +20.59% 2
UK excluding London -77 48 £35,500 +7.98% 10
Work from Home -231 21 £38,500 +16.67% 3
South East -46 16 £36,000 +8.27% 1
West Midlands -56 15 £41,250 +42.24%
Midlands -66 15 £41,250 +42.24%
North of England -68 8 £31,000 -20.51% 4
South West -26 6 £35,000 +12.90% 3
North West -69 5 £27,000 -21.74% 2
East of England -62 3 £35,500 +12.70% 2
Yorkshire -36 2 £35,500 -8.97% 2
North East - 1 £31,000 -

2nd/3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 August 2022, 2nd/3rd Line Support job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support in the job title.

1 84 (80.00%) Windows
2 71 (67.62%) Active Directory
3 68 (64.76%) Microsoft 365
4 54 (51.43%) Microsoft
5 44 (41.90%) Azure
6 41 (39.05%) VMware
7 38 (36.19%) Windows Server
8 35 (33.33%) Firewall
9 34 (32.38%) VMware Infrastructure
10 30 (28.57%) Windows 10
11 24 (22.86%) SCCM
12 22 (20.95%) PowerShell
13 21 (20.00%) Veeam
13 21 (20.00%) SQL Server
13 21 (20.00%) SharePoint
14 20 (19.05%) Microsoft Intune
15 19 (18.10%) Hyper-V
15 19 (18.10%) WAN
15 19 (18.10%) SQL
15 19 (18.10%) ITIL
15 19 (18.10%) DNS
15 19 (18.10%) Social Skills
16 17 (16.19%) Citrix
16 17 (16.19%) DHCP
16 17 (16.19%) Azure Active Directory
17 16 (15.24%) LAN
17 16 (15.24%) Cisco
17 16 (15.24%) Windows Server 2019
18 14 (13.33%) Microsoft Office
18 14 (13.33%) Manufacturing

2nd/3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (20.00%) SharePoint
2 5 (4.76%) MS Exchange
3 4 (3.81%) IIS
4 3 (2.86%) Exchange Server 2010
5 1 (0.95%) Exchange Server 2007
5 1 (0.95%) Exchange Server 2013
Applications
1 14 (13.33%) Microsoft Office
2 2 (1.90%) Chatbot
3 1 (0.95%) Adobe Creative Suite
Business Applications
1 2 (1.90%) Dynamics CRM
1 2 (1.90%) Fidessa
2 1 (0.95%) BambooHR
2 1 (0.95%) NetSuite
Cloud Services
1 68 (64.76%) Microsoft 365
2 44 (41.90%) Azure
3 17 (16.19%) Azure Active Directory
4 11 (10.48%) OneDrive
5 10 (9.52%) AWS
6 2 (1.90%) Dynamics 365
6 2 (1.90%) Google Workspace
6 2 (1.90%) PaaS
6 2 (1.90%) SaaS
7 1 (0.95%) Asana
7 1 (0.95%) IaaS
Communications & Networking
1 35 (33.33%) Firewall
2 19 (18.10%) DNS
2 19 (18.10%) WAN
3 17 (16.19%) DHCP
4 16 (15.24%) LAN
5 12 (11.43%) TCP/IP
5 12 (11.43%) VPN
6 11 (10.48%) Wi-Fi
7 6 (5.71%) Remote Desktop
7 6 (5.71%) VLAN
8 5 (4.76%) Wireless
9 4 (3.81%) SAN
9 4 (3.81%) WLAN
10 3 (2.86%) IP Telephony
10 3 (2.86%) VoIP
11 2 (1.90%) FIX Connectivity
11 2 (1.90%) NAS
12 1 (0.95%) Cisco ASA
12 1 (0.95%) LTE
12 1 (0.95%) SD-WAN
Database & Business Intelligence
1 21 (20.00%) SQL Server
2 4 (3.81%) UniData
3 3 (2.86%) Metadata
3 3 (2.86%) Oracle Reports
4 1 (0.95%) Amazon RDS
4 1 (0.95%) MySQL
Development Applications
1 1 (0.95%) Git (software)
General
1 19 (18.10%) Social Skills
2 14 (13.33%) Manufacturing
3 13 (12.38%) Finance
4 8 (7.62%) Public Sector
5 7 (6.67%) Banking
6 6 (5.71%) Marketing
7 5 (4.76%) Analytical Skills
8 4 (3.81%) Electronics
8 4 (3.81%) Inclusion and Diversity
8 4 (3.81%) Retail
8 4 (3.81%) Telecoms
9 2 (1.90%) Advertising
9 2 (1.90%) Back Office
9 2 (1.90%) Local Government
10 1 (0.95%) Automotive
10 1 (0.95%) Games
10 1 (0.95%) Law
10 1 (0.95%) Military
10 1 (0.95%) Organisational Skills
Libraries, Frameworks & Software Standards
1 9 (8.57%) EDI
2 2 (1.90%) .NET
2 2 (1.90%) FIX Protocol
2 2 (1.90%) XMPP
Miscellaneous
1 10 (9.52%) Data Centre
2 2 (1.90%) Eurex
2 2 (1.90%) Housing Association
2 2 (1.90%) Management Information System
3 1 (0.95%) Client/Server
3 1 (0.95%) Fat Client
3 1 (0.95%) iPad
3 1 (0.95%) iPhone
3 1 (0.95%) Legacy Systems
3 1 (0.95%) Life Science
3 1 (0.95%) Mobile App
3 1 (0.95%) PKI
3 1 (0.95%) Public Cloud
3 1 (0.95%) Renewable Energy
3 1 (0.95%) Social Media
3 1 (0.95%) Thin Client
3 1 (0.95%) User Experience
Operating Systems
1 84 (80.00%) Windows
2 38 (36.19%) Windows Server
3 30 (28.57%) Windows 10
4 16 (15.24%) Windows Server 2019
5 12 (11.43%) Windows 7
6 11 (10.48%) Windows Server 2012
7 8 (7.62%) Linux
7 8 (7.62%) Windows Server 2016
8 6 (5.71%) Windows Server 2008
9 3 (2.86%) CentOS
9 3 (2.86%) Ubuntu
9 3 (2.86%) Unix
10 2 (1.90%) Apple iOS
10 2 (1.90%) Mac OS
10 2 (1.90%) Solaris
10 2 (1.90%) Windows 8
11 1 (0.95%) Android
11 1 (0.95%) Mac OS X
11 1 (0.95%) Red Hat Enterprise Linux
11 1 (0.95%) Windows Server 2003
Processes & Methodologies
1 19 (18.10%) ITIL
2 11 (10.48%) Problem-Solving
3 9 (8.57%) Network Monitoring
4 8 (7.62%) Asset Management
4 8 (7.62%) Deployment Automation
5 7 (6.67%) Infrastructure Engineering
6 6 (5.71%) Business Continuity
6 6 (5.71%) Service Delivery
7 5 (4.76%) CRM
7 5 (4.76%) Cybersecurity
7 5 (4.76%) Data Analysis
7 5 (4.76%) Incident Management
7 5 (4.76%) Mobile Device Management
8 4 (3.81%) Business Intelligence
8 4 (3.81%) Digital Marketing
8 4 (3.81%) Programme Management
8 4 (3.81%) Requirements Analysis
8 4 (3.81%) Security Monitoring
8 4 (3.81%) Software Distribution
8 4 (3.81%) Software Testing
Programming Languages
1 22 (20.95%) PowerShell
2 19 (18.10%) SQL
3 8 (7.62%) VBScript
4 3 (2.86%) Bash
4 3 (2.86%) JavaScript
5 2 (1.90%) Perl
5 2 (1.90%) Python
5 2 (1.90%) Ruby
6 1 (0.95%) Shell Script
6 1 (0.95%) TypeScript
Qualifications
1 5 (4.76%) Microsoft Certification
2 4 (3.81%) CCNA
2 4 (3.81%) Cisco Certification
2 4 (3.81%) Security Cleared
3 3 (2.86%) ITIL Certification
3 3 (2.86%) SC Cleared
4 2 (1.90%) DBS Check
4 2 (1.90%) VMware Certified Professional (VCP)
5 1 (0.95%) CCA
5 1 (0.95%) Citrix Certification
5 1 (0.95%) DV Cleared
5 1 (0.95%) HP APS
5 1 (0.95%) MCITP
5 1 (0.95%) MCP
5 1 (0.95%) MCSA
5 1 (0.95%) MCSE
Quality Assurance & Compliance
1 5 (4.76%) SLA
2 3 (2.86%) QA
System Software
1 71 (67.62%) Active Directory
2 34 (32.38%) VMware Infrastructure
3 19 (18.10%) Hyper-V
4 11 (10.48%) VMware ESXi
4 11 (10.48%) vSphere
5 9 (8.57%) XenApp
6 8 (7.62%) XenDesktop
7 6 (5.71%) Virtual Servers
8 4 (3.81%) Virtual Machines
9 1 (0.95%) Microsoft Virtual Server
9 1 (0.95%) Terminal Services
9 1 (0.95%) Virtual Desktop
Systems Management
1 24 (22.86%) SCCM
2 20 (19.05%) Microsoft Intune
3 9 (8.57%) Jamf Pro
3 9 (8.57%) WSUS
4 3 (2.86%) FortiGate
5 2 (1.90%) AirWatch
5 2 (1.90%) Backup Exec
5 2 (1.90%) Cisco CUCM
5 2 (1.90%) Cisco UCCX
6 1 (0.95%) ZABBIX
Vendors
1 54 (51.43%) Microsoft
2 41 (39.05%) VMware
3 21 (20.00%) Veeam
4 17 (16.19%) Citrix
5 16 (15.24%) Cisco
6 9 (8.57%) Symantec
7 7 (6.67%) Oracle
8 6 (5.71%) SAP
9 5 (4.76%) HP
10 4 (3.81%) Apple
10 4 (3.81%) Bloomberg
10 4 (3.81%) Sophos
11 3 (2.86%) Red Hat
11 3 (2.86%) Reuters
12 2 (1.90%) CQG
12 2 (1.90%) Google
12 2 (1.90%) ION Trading
12 2 (1.90%) Patsystems
12 2 (1.90%) SolarWinds
12 2 (1.90%) Trayport