2nd/3rd Line Support
UK
The median 2nd/3rd Line Support salary in the UK is £50,000 per year, according to job vacancies posted during the 6 months leading to 1 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 1 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 660 | 796 | 927 |
| Rank change year-on-year | +136 | +131 | +187 |
| Permanent jobs requiring a 2nd/3rd Line Support | 32 | 100 | 62 |
| As % of all permanent jobs advertised in the UK | 0.061% | 0.10% | 0.060% |
| As % of the Job Titles category | 0.068% | 0.11% | 0.065% |
| Number of salaries quoted | 31 | 90 | 62 |
| 10th Percentile | £36,750 | £29,975 | £29,550 |
| 25th Percentile | £38,000 | £31,250 | £32,813 |
| Median annual salary (50th Percentile) | £50,000 | £33,000 | £37,500 |
| Median % change year-on-year | +51.52% | -12.00% | +6.38% |
| 75th Percentile | £52,500 | £42,500 | £45,000 |
| 90th Percentile | £76,250 | £57,876 | £82,000 |
| UK excluding London median annual salary | £50,000 | £33,000 | £34,000 |
| % change year-on-year | +51.52% | -2.94% | +4.62% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 46,902 | 93,183 | 95,132 |
| % of permanent jobs with a recognized job title | 90.12% | 94.62% | 91.53% |
| Number of salaries quoted | 27,275 | 66,883 | 59,840 |
| 10th Percentile | £30,000 | £28,500 | £32,500 |
| 25th Percentile | £42,000 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £57,500 | £52,777 | £60,000 |
| Median % change year-on-year | +8.95% | -12.04% | - |
| 75th Percentile | £75,000 | £71,250 | £81,250 |
| 90th Percentile | £97,500 | £90,000 | £100,000 |
| UK excluding London median annual salary | £52,000 | £50,000 | £52,500 |
| % change year-on-year | +4.00% | -4.76% | +5.00% |
2nd/3rd Line Support
Job Vacancy Trend
Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised.
2nd/3rd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 2nd/3rd Line Support.
2nd/3rd Line Support
Salary Histogram
Salary distribution for jobs citing 2nd/3rd Line Support over the 6 months to 1 May 2025.
2nd/3rd Line Support
Top 10 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +113 | 32 | £50,000 | +51.52% | 5 |
| UK excluding London | +161 | 24 | £50,000 | +51.52% | 3 |
| Midlands | +88 | 18 | £50,000 | +66.67% | |
| Work from Home | +173 | 17 | £50,000 | +53.85% | 2 |
| West Midlands | +51 | 13 | £50,000 | +66.67% | |
| London | +95 | 8 | £72,500 | +12.15% | 2 |
| East Midlands | - | 5 | £38,500 | - | |
| South East | +95 | 4 | £45,250 | +37.12% | |
| Yorkshire | +72 | 2 | £40,000 | +8.11% | 1 |
| North of England | +58 | 2 | £40,000 | +23.08% | 1 |
2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 1 May 2025, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support in the job title.
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2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: