2nd/3rd Line Support
UK
The median 2nd/3rd Line Support salary in the UK is £40,000 per year, according to job vacancies posted during the 6 months leading to 21 April 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 21 Apr 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 663 | 611 | 779 |
| Rank change year-on-year | -52 | +168 | +134 |
| Permanent jobs requiring a 2nd/3rd Line Support | 40 | 29 | 97 |
| As % of all permanent jobs in the UK | 0.046% | 0.069% | 0.10% |
| As % of the Job Titles category | 0.049% | 0.078% | 0.11% |
| Number of salaries quoted | 34 | 28 | 87 |
| 10th Percentile | £31,250 | £36,600 | £30,000 |
| 25th Percentile | £32,000 | £45,938 | £31,250 |
| Median annual salary (50th Percentile) | £40,000 | £50,000 | £33,000 |
| Median % change year-on-year | -20.00% | +51.52% | -12.00% |
| 75th Percentile | £44,750 | £52,500 | £42,500 |
| 90th Percentile | £56,375 | £80,375 | £64,418 |
| UK excluding London median annual salary | £34,500 | £50,000 | £33,000 |
| % change year-on-year | -31.00% | +51.52% | -5.71% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 81,353 | 37,364 | 89,331 |
| % of permanent jobs with a recognized job title | 92.75% | 89.32% | 94.55% |
| Number of salaries quoted | 51,978 | 23,468 | 66,062 |
| 10th Percentile | £30,000 | £31,250 | £28,500 |
| 25th Percentile | £40,000 | £42,500 | £38,261 |
| Median annual salary (50th Percentile) | £55,000 | £60,000 | £53,000 |
| Median % change year-on-year | -8.33% | +13.21% | -11.67% |
| 75th Percentile | £75,000 | £78,750 | £71,250 |
| 90th Percentile | £95,000 | £100,000 | £90,000 |
| UK excluding London median annual salary | £50,000 | £52,500 | £50,000 |
| % change year-on-year | -4.76% | +5.00% | -4.76% |
2nd/3rd Line Support
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '2nd/3rd Line Support' in the job title relative to all permanent IT jobs advertised.
2nd/3rd Line Support
Salary Trend
Salary distribution trend for 2nd/3rd Line Support job vacancies in the UK.
2nd/3rd Line Support
Salary Histogram
Salary distribution for jobs citing 2nd/3rd Line Support over the 6 months to 21 April 2026.
2nd/3rd Line Support
Top 10 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK over the 6 months to 21 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -56 | 37 | £40,000 | -20.00% | 5 |
| UK excluding London | -62 | 30 | £34,500 | -31.00% | 7 |
| Midlands | -35 | 13 | £32,500 | -35.00% | |
| East Midlands | -46 | 13 | £32,500 | -15.58% | |
| South East | -35 | 11 | £40,000 | -20.00% | 2 |
| London | -8 | 10 | £45,000 | -37.93% | |
| Yorkshire | -57 | 3 | - | - | |
| North of England | -60 | 3 | - | - | 1 |
| Scotland | - | 3 | - | - | |
| Work from Home | -13 | 2 | £42,000 | -16.00% |
2nd/3rd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 21 April 2026, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support in the job title.
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2nd/3rd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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