Help Desk Analyst Jobs with Work from Home Options

Help Desk Analyst
UK > Work from Home

The median Help Desk Analyst salary in Work from Home is £26,500 per year according to job vacancies posted during the 6 months to 24 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 May 2024
Same period 2023 Same period 2022
Rank 544 632 841
Rank change year-on-year +88 +209 -282
Permanent jobs requiring a Help Desk Analyst 36 29 26
As % of all permanent jobs with a WFH option 0.11% 0.073% 0.036%
As % of the Job Titles category 0.11% 0.076% 0.037%
Number of salaries quoted 29 25 22
10th Percentile - £19,500 £21,250
25th Percentile £14,620 £21,250 £25,875
Median annual salary (50th Percentile) £26,500 £27,000 £28,500
Median % change year-on-year -1.85% -5.26% +23.91%
75th Percentile £27,250 £31,500 £29,813
90th Percentile - £32,000 £33,739
UK median annual salary £26,500 £27,000 £26,750
% change year-on-year -1.85% +0.93% +7.00%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,724 38,299 70,013
% of permanent jobs with a recognized job title 96.14% 95.94% 97.34%
Number of salaries quoted 25,047 27,230 42,182
10th Percentile £33,250 £36,750 £36,250
25th Percentile £42,500 £47,500 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Help Desk Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Help Desk Analyst in the job title as a proportion of all IT jobs advertised.

Help Desk Analyst trend for jobs with a WFH option

Help Desk Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Help Desk Analyst.

Help Desk Analyst salary trend for jobs with a WFH option

Help Desk Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Help Desk Analyst over the 6 months to 24 May 2024.

Help Desk Analyst salary histogram for jobs with a WFH option

Help Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 24 May 2024, Help Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Help Desk Analyst in the job title.

1 35 (97.22%) Microsoft
2 28 (77.78%) Customer Service
3 26 (72.22%) Finance
4 25 (69.44%) Retail
5 23 (63.89%) Problem-Solving
6 22 (61.11%) Asset Management
7 21 (58.33%) Wi-Fi
7 21 (58.33%) ERP
7 21 (58.33%) Continuous Improvement
8 19 (52.78%) Microsoft 365
9 18 (50.00%) Social Skills
9 18 (50.00%) Windows
10 17 (47.22%) Active Directory
11 15 (41.67%) Analytical Skills
11 15 (41.67%) Windows 10
12 12 (33.33%) Windows Server
12 12 (33.33%) Mentoring
12 12 (33.33%) SharePoint
12 12 (33.33%) Microsoft Office
13 11 (30.56%) Windows 7
13 11 (30.56%) Windows 8
13 11 (30.56%) Windows Server 2012
13 11 (30.56%) Hardware Maintenance
14 10 (27.78%) Self-Motivation
14 10 (27.78%) Critical Thinking
14 10 (27.78%) LAN
14 10 (27.78%) WAN
15 5 (13.89%) NVQ Level 3
15 5 (13.89%) DV Cleared
15 5 (13.89%) Security Cleared

Help Desk Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (33.33%) SharePoint
2 3 (8.33%) Microsoft Exchange
3 1 (2.78%) IIS
Applications
1 12 (33.33%) Microsoft Office
Cloud Services
1 19 (52.78%) Microsoft 365
2 2 (5.56%) WhatsApp
3 1 (2.78%) Cloud Computing
3 1 (2.78%) OneDrive
Communications & Networking
1 21 (58.33%) Wi-Fi
2 10 (27.78%) LAN
2 10 (27.78%) WAN
3 1 (2.78%) DHCP
3 1 (2.78%) DNS
3 1 (2.78%) Firewall
General
1 26 (72.22%) Finance
2 25 (69.44%) Retail
3 18 (50.00%) Social Skills
4 15 (41.67%) Analytical Skills
Miscellaneous
1 10 (27.78%) Self-Motivation
Operating Systems
1 18 (50.00%) Windows
2 15 (41.67%) Windows 10
3 12 (33.33%) Windows Server
4 11 (30.56%) Windows 7
4 11 (30.56%) Windows 8
4 11 (30.56%) Windows Server 2012
5 1 (2.78%) Apple iOS
5 1 (2.78%) Windows Server 2019
Processes & Methodologies
1 28 (77.78%) Customer Service
2 23 (63.89%) Problem-Solving
3 22 (61.11%) Asset Management
4 21 (58.33%) Continuous Improvement
4 21 (58.33%) ERP
5 12 (33.33%) Mentoring
6 11 (30.56%) Hardware Maintenance
7 10 (27.78%) Critical Thinking
8 5 (13.89%) ITIL
9 4 (11.11%) Security Monitoring
10 2 (5.56%) CRM
10 2 (5.56%) Customer Requirements
10 2 (5.56%) Domain Models
10 2 (5.56%) Line Management
10 2 (5.56%) Mathematics
10 2 (5.56%) Requirements Gathering
10 2 (5.56%) Reverse Engineering
10 2 (5.56%) Service Delivery
11 1 (2.78%) Economics
11 1 (2.78%) Financial Analysis
Programming Languages
1 2 (5.56%) SQL
Qualifications
1 5 (13.89%) DV Cleared
1 5 (13.89%) NVQ Level 3
1 5 (13.89%) Security Cleared
Quality Assurance & Compliance
1 2 (5.56%) SLA
System Software
1 17 (47.22%) Active Directory
Vendors
1 35 (97.22%) Microsoft
2 1 (2.78%) Apple