351 to 375 of 2,167 Customer Service Jobs in England

on the continued expansion of their IT Support team. The team of 16 supports users across the EMEA region on a wide range of issues. Responsibilities are shared across Service Desk support, Hardware and Floorwalking. You will be supporting users across the whole business and at all levels including the trading team that need to minimise downtime at every … opportunity. We are looking for a positive, solution-focused IT Support professional with excellent customer service skills. You will be involved in BAU support as well as project support. The successful candidate will have the following experience: 2-5 years of experience in a Service Desk/IT Support role Excellent customer service skills and … a professional manor ServiceNow experience on a busy Service Desk A good understanding of ITIL Experience with laptop builds and good understanding of the Hardware Asset Management life cycle within ServiceNow This is an initial 6 month contract opportunity with a very high possibility for multiple extensions. The role is based 3 days a week on site in London More ❯

their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: We are seeking a Project Coordinator to join us on a fixed term basis. You will be the point of contact for the client, using your … the Project Lead to manage potential deviations Accurate record keeping and time management throughout the full project cycle Recording and reporting project risks Regular updates with internal departments Facilitate customer facing update and review calls The Person We are looking for someone who has a background in delivering, assisting and organising multiple projects for external customers, or someone who More ❯

their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: We are seeking a Project Coordinator to join us on a fixed term basis. You will be the point of contact for the client, using your … the Project Lead to manage potential deviations Accurate record keeping and time management throughout the full project cycle Recording and reporting project risks Regular updates with internal departments Facilitate customer facing update and review calls The Person We are looking for someone who has a background in delivering, assisting and organising multiple projects for external customers, or someone who More ❯

The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry. Client Details The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative solutions and … growing a strong reputation and driving a successful team within the West Midlands area. Description Manage and coordinate and build regional software support teams to meet service delivery targets. Lead, Motivate and drive the team with strong leadership and motivation. Deliver high level customer service strategy to its B2B Client base. Ensure consistent, high-quality support for … operational efficiency. Collaborate with internal departments to align support services with business objectives. Monitor and report on performance metrics, identifying areas for improvement. Oversee resource allocation to ensure optimal service delivery. Act as a point of escalation for complex customer issues. Profile A successful Regional Software Support Delivery Manager should have: Proven experience in managing software support operations More ❯

The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry. Client Details The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative solutions and … growing a strong reputation and driving a successful team within the West Midlands area. Description Manage and coordinate and build regional software support teams to meet service delivery targets. Lead, Motivate and drive the team with strong leadership and motivation. Deliver high level customer service strategy to its B2B Client base. Ensure consistent, high-quality support for … operational efficiency. Collaborate with internal departments to align support services with business objectives. Monitor and report on performance metrics, identifying areas for improvement. Oversee resource allocation to ensure optimal service delivery. Act as a point of escalation for complex customer issues. Profile A successful Regional Software Support Delivery Manager should have: Proven experience in managing software support operations More ❯

hard working team players to join us and be a part of our growing business. Job purpose: Lead the strategic development and operational delivery of WiFi optimisation across our customer base, ensuring exceptional in-home connectivity experiences through proactive technical management, cross-functional collaboration, and continuous process optimization. You will drive both technical excellence and customer satisfaction by … environment. What you'll be doing: Provide technical leadership and training to support teams on advanced WiFi troubleshooting techniques Manage Wifi tooling ecosystem including network analysers, diagnostic platforms, and customer-facing applications Develop and implement comprehensive technical troubleshooting processes across customer service/technical support teams, field operations, and digital channels Drives customer experience for troubleshooting … across unassisted channels Design and lead proactive monitoring and intervention strategies to identify and resolve WiFi issues before they impact customers Establish performance metrics and SLAs for WiFi service quality, monitoring adherence and driving continuous improvement Collaborate with product, engineering, and operations teams to identify trends, root causes, and optimization opportunities to enhance the customers' in home WiFi experience More ❯

30.42/hr (Inside IR35) Are you ready to elevate your career as a Data Engineer? This is your chance to join a forward-thinking company that’s revolutionising customer experience through cutting-edge technology. This role offers you the opportunity to work on innovative projects, modernising data infrastructure and enabling data-driven decision-making. With hybrid working arrangements … someone looking to make a meaningful impact while enjoying flexibility and professional growth. What You Will Do: • Design, build, and maintain scalable data pipelines and ETL processes to enhance customer service operations. • Migrate and modernise legacy data systems to cloud-based solutions for improved performance and accessibility. • Integrate data from CRM systems and customer touchpoints into cloud … platforms for unified analysis. • Ensure data quality, consistency, and availability to support reporting and analytics. • Collaborate with Data Analysts to deliver actionable insights and support proactive customer engagement strategies. • Implement data solutions using Google Cloud Platform services such as BigQuery, Cloud Functions, and Dataflow. What You Will Bring: • Proven experience as a Data Engineer, ideally within a customer More ❯

you'll get involved in new business generation, account management, increasing sponsorship opportunities and converting leads to sales. You'll also be involved in providing an outstanding level of customer service to our partners and sponsors and develop your own portfolio of accounts and sales prospects. Note: This role may require travel, overnight stays and weekend work, for … routine market research, pricing modelling and competitor analysis Generate ideas for product development that improve our product portfolios to keep partners engaged in supporting our membership. Relationship building and customer service Provide exceptional and consistent relationship management with sponsors, partners and collaborators With the Business Development Manager, enable internal sharing of insight and intelligence about trends and movements … development either directly or in a support function Experience of digital systems and tools Ability to carry out market research and competitor analysis and report findings Proven skills in customer services Excellent time management and prioritisation skills Good interpersonal and communication skills Commitment to BSR values. Timetable The closing date for applications is 5pm on Wednesday 1st October. Interviews More ❯

About the Company: Our client is a growing and ambitious Technology Solutions Provider (TSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team … and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: We’re looking for a motivated and customer-focused 1st Line IT Support Engineer to join our client's growing team. As a key part of our Service Desk, you’ll be the first point of contact for their … printers, and mobile devices Troubleshoot issues with Microsoft Windows, Office 365, and networking Escalate more complex tickets to Level 2 or Level 3 engineers when required Log and manage service desk tickets, ensuring updates and follow-ups are timely Assist with user account creation, password resets, and basic Active Directory tasks Support software installations, updates, and hardware setups Maintain More ❯

1st Line Support Analyst Social care Surrey - Hybrid Are you passionate about technology and delivering outstanding customer service? Our client believes everyone should have the opportunity to lead a fulfilling life and their mission is to support individuals with learning disabilities and complex needs in achieving just that. And they re looking for a proactive and enthusiastic 1st … Line Support Analyst to join a growing IT Service Desk team. This role is a fantastic opportunity for someone who enjoys problem-solving, has a keen interest in IT, and wants to develop their technical skills across a wide range of hardware and software solutions. What you ll be doing As a 1st Line Support Analyst, you ll be … Familiarity with Office 365 and Azure. Experience with device management (InTune/MDM solutions). Knowledge of Entra Active Directory and on-prem Active Directory concepts. Experience with IT service desk and asset management systems. A-level (or equivalent) qualification in IT or a related subject. Strong customer service skills and the ability to stay calm under More ❯

1st Line Support Analyst – Social care – Surrey - Hybrid Are you passionate about technology and delivering outstanding customer service? Our client believes everyone should have the opportunity to lead a fulfilling life and their mission is to support individuals with learning disabilities and complex needs in achieving just that. And they’re looking for a proactive and enthusiastic 1st … Line Support Analyst to join a growing IT Service Desk team. This role is a fantastic opportunity for someone who enjoys problem-solving, has a keen interest in IT, and wants to develop their technical skills across a wide range of hardware and software solutions. What you’ll be doing… As a 1st Line Support Analyst, you’ll be … Familiarity with Office 365 and Azure. Experience with device management (InTune/MDM solutions). Knowledge of Entra Active Directory and on-prem Active Directory concepts. Experience with IT service desk and asset management systems. A-level (or equivalent) qualification in IT or a related subject. Strong customer service skills and the ability to stay calm under More ❯

where possible presenting a first-time fix to minimise client downtime. The post holder will also be expected to participate in the client call process, answering calls on the Service Desk number, or responding to incidents logged through our portal by end user clients. Benefits: Pension Scheme Managed Health Care Scheme Life Assurance 26 days holiday + bank holidays … promptly and our customers are kept regularly updated in line with team KPI's. * Perform 1st/2nd line diagnostics and resolve when appropriate, record, track and document the Service Desk problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. * Maintain up to date knowledge of hardware and equipment contracts and … Skills/Previous experience: * Previous experience working in a 1st and/or 2nd line IT Support role. * Working knowledge and experience of using an IT ticketing system * Strong customer-service orientation. * Experience of working in a demanding customer-service focused role * Proven experience of working to tight deadlines * Proven experience of managing multiple priorities * Knowledge More ❯

Business Units' requirements as appropriate Support the business units with their use of the IT systems Behave with all clients (both internal and external) fairly and ethically with excellent customer service Take ownership of issues and provide updates to users on outstanding issues. Ensure up to date records are maintained at all times on the Group and Company … systems Interpret instructions and issues arising, and then implement actions according to policies and procedures Providing escalation support to the Group IT Service Desk Ensuring all changes to production services are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct … and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a 'Can-Do' attitude. Be an excellent all-round communicator More ❯

and security integration company. With NSI Gold and BAFE accreditations, the business operates at the forefront of the industry and is known for its commitment to safety, innovation, and service excellence. This position will sit within the thriving service department, covering London and the surrounding areas, reporting to the Service Manager. Key responsibilities will include: Servicing and … maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control systems, and fire extinguishers Attending client sites for reactive callouts and planned maintenance Providing excellent customer service and communication on-site Escalating technical issues to management as appropriate Completing all service reports and administration accurately and promptly Ensuring all work is carried out in compliance with Health & Safety … equivalent qualification is essential. CSCS/ECS and IPAF certification, along with Gent Fire experience, are highly desirable. The role demands strong problem-solving skills, a professional approach to customer service, and a collaborative mindset. A full UK driving licence is essential. This role could suit someone who has worked as a Fire Alarm Engineer, Security Systems Engineer More ❯

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Sandy office on a full-time, permanent basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within the team. Previous experience working in a customer service environment … Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers About You Previous experience in a problem-solving environment with a high interest in technology Strong customer service experience Excellent verbal and written communication skills Professional attitude with a willingness to learn and develop Proven attention to detail and commitment to recording information accurately Proficient … operating systems and M365 applications Self-motivated and capable of working on own initiative as well as part of a team Full UK driving license Your Role As a Service Desk Analyst (Level 1) your role will involve: Ensuring Health and Safety procedures are adhered to at all times Participating in a shift rota to cover business core hours More ❯

Job Title: Fire and Security Service Engineer Location: Birmingham & Surrounding Areas Salary: 35,000 - 42,000 (DOE) Benefits: Company Vehicle, Fuel Card, Tools Provided, Paid Overtime, Ongoing Training & Career Progression We're working with a respected and established company within the fire and security sector, who are now seeking an experienced Fire and Security Service Engineer to join … for a motivated engineer to work with a company that values its staff, offering stability, excellent earning potential, and genuine career progression. The Role: As a Fire and Security Service Engineer, you'll carry out routine servicing, maintenance, and fault-finding across a range of systems including fire alarms, CCTV, intruder alarms, and access control . Working on both … commercial and residential sites, you'll ensure systems remain compliant, operational, and maintained to the highest standards. You'll represent the business on-site, providing excellent customer service, completing detailed reports, and working independently or as part of a team. Key Responsibilities: Servicing, maintaining, and repairing fire and security systems. Diagnosing and resolving system faults efficiently. Completing accurate More ❯

and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our … Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our … product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer More ❯

Job summary How would you like to be involved in creating innovative solutions that directly benefit clinical staff and patients within the NHS? In the Informatics Merseyside Development Service, we use a variety of platforms to develop software applications and interfaces, supporting multiple NHS organisations. The Development Service is looking for a well organised and enthusiastic individual, who … is a strong problem solver with experience in one of our three service areas: Web Development (C#, Asp.net, Entity Framework, Blazor) Microsoft SharePoint (React, Typescript, JavaScript, CSS, C#) Integration of Systems (HL7, XML, JSON, JavaScript, Rhapsody). For more information about this Developer role, and about Informatics Merseyside, we will be hosting a brief and informal virtual session on … Microsoft Teams, that you are invited to join. Please email Michael Bland, Head of Development Service Michael.Bland@imerseyside.nhs.uk if you would like to be invited to join this session. What we can offer: Hybrid Working Role based training Continued personal and professional development A friendly and supportive environment Consideration of requests for Flexible working arrangements Health and wellbeing services More ❯

Pension* Close to town centre/bus station/train station Free Car Parking Attendance Bonus Scheme* Sick pay Scheme* 22 days holiday Bank Holidays, increasing with length of service to a max of 30 days *after a qualifying period. As a Cyber Security Engineer, you will join our growing team with its increased focus and business growth in … action on security matters to our clients and internal colleagues as well as working on Cyber Essentials, Cyber Essentials Plus assessments and all other services within our Security portfolio. Customer service is a priority, as such you will enjoy the interaction and building rapport with our existing, varied customer base. What you’ll be doing: Liaising with … customer to understand client requests and how best resolve issues Supporting project implementations from initial customer training through to ongoing support Working on Cyber Essentials & IASME Assured Level 1 assessments Working on Cyber Essentials Plus & IASME Assured Level 2 (Audited) audits Carrying out Internal Vulnerability Scanning (including customising reporting) Carrying out External Penetration Testing (including customising reporting) Using More ❯

robust access controls, and ensuring accurate inventory of IT assets. Working closely with ICT and key stakeholders, they will align asset strategies with organisational goals, mitigate risks, and embed service excellence throughout. Main duties of the job Reporting to the Head of ICT Service Operations, they will be responsible for ensuring that we deliver a prompt, efficient and … each and every one of our customers, each and every time. They will oversee the technical provisions of Logistics to ensure that Innovate consistently deliver the exceptional levels of service we promise. The key elements of the role encompass: - Capacity Management Continual Service Improvement Stakeholder Management Customer success engagement Asset Management Reporting and Documentation to management and … to improve the overall recording of all assets. Implementing strong access controls to ensure that only authorised personnel have access to IT assets Work with the Head of ICT Service Operations and with the ICT configuration and logistics manager in the delivery and recording of the assets across all our stakeholders Asset Management Maintain a comprehensive inventory of all More ❯

the team and across AWS. We're looking for scientists who can maintain high standards while moving quickly, prioritizing both rapid experimentation and responsible AI development to deliver measurable customer impact. Responsibilities Drive the scientific vision of teams in the organization and advise technical leadership on scientific challenges Initiate and lead the design and delivery of science solutions that … address significantly large or endemic customer and business problems Propose innovative solutions to intrinsically hard, previously unsolved problems Influence the organization towards adopting new approaches, concepts, and paradigms Mentor and develop other scientists, fostering a culture of scientific excellence About the team Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic … and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and More ❯

Customer Account Manager - Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team … Main purpose of Role: Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend. As part of the overall engagement, support the Account Directors in working to drive cross sell and upsell opportunities … leading role supporting the Account Director within named Accounts on run rate business. Work working closely with the team to bring new contacts and opportunities to light through close customer management. Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by identifying cross More ❯

Job Title: 1st Line Support Engineer Salary: £25,000-£27,000 per annum Location: Oxford Industry: Managed Service Provider (MSP) About the Role We are looking for a motivated and customer-focused 1st Line Support Engineer to join our client's growing Managed Service Provider (MSP) team. You'll be the first point of contact for clients … first line of support for client IT queries via phone, email, and ticketing system Troubleshoot hardware, software, and network issues Log, prioritise, and escalate incidents when necessary Provide excellent customer service, keeping clients updated throughout the process Support the onboarding of new users, including account setups and configurations Document solutions and contribute to the internal knowledge base Skills … Office 365, and common desktop applications Basic knowledge of networking concepts (DNS, DHCP, TCP/IP) Strong problem-solving skills and a logical approach to troubleshooting Excellent communication and customer service skills What We Offer £25,000-£27,000 annual salary Exposure to a wide range of IT systems and environments Ongoing training and career development opportunities Supportive More ❯

Customer Service Advisor/Receptionist needed in Birmingham. This role starts Mon 8th Sept to Fri 26th Sept. Mon to Thur 1-9pm Fri 10am-6pm. This role will be paying £13 per hour. ABOUT YOU Ability to take ownership of issues and associated responsibility for completing a task Well-organised with attention to detail and self More ❯

Architects and Lead Engineers, you'll help uphold and evolve coding standards, patterns, and security practices. You'll provide both functional and technical expertise in Microsoft Dynamics 365 CE (Customer Engagement) for Sales and Customer Service, working closely with key stakeholders to enhance business operations. Additionally, you'll contribute to peer reviews, resolve 3rd-line support issues … Adhere to secure development practices and change control processes Collaborate in an Agile environment using Azure DevOps What You'll Need: Proven experience with Microsoft Dynamics 365 CE (Sales & Customer Service) Strong understanding of KingswaySoft for data integration Experience with SQL and SQL Server Integration Services (SSIS) Proficiency in C# (.NET) and JavaScript for server-side and client More ❯