351 to 375 of 2,840 Customer Service Jobs in England

currently recruiting for a Conference Centre Technology Specialist II, to work Monday to Friday 9.30am to 5.30pm, in our London office. POSITION OVERVIEW Primary responsibilities include providing white glove service to all users of the Conference Centre. Our Conference Centre is used for high-level, fast-paced meetings, depositions, video conferences and small to large-scale events. The candidate … changed as necessary.) This position requires strong people skills due to the high-level clients that we serve, such as share partners and clients. The candidate must have excellent customer service skills and be able to provide white glove service to all users of the conference centre. The candidate must establish and maintain effective, courteous relationships with … customers and team members. Always speak and act with the customer in mind. Strong analytical reasoning and AV troubleshooting skills are a plus. Individual must also possess excellent judgment regarding local Conference Technology matters. Must be able to assess situations quickly and proactively to ensure customer/client satisfaction. Excellent verbal and written communication skills are necessary in More ❯

About us We are a London based, friendly managed service provider with years of experience facilitating all aspects of IT infrastructure. Our expertise in understanding IT requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet our customer's business objectives and needs. Signet Consultancy Ltd is looking for a 1st Line Support Engineer to … join our team in Greater London. This position is responsible for the following: Provide 1st line support for on-site clients based in the UK. Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution. Troubleshoot, diagnose, and … by all users, providing relevant training where necessary. Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Skills and Experience: 1-2 years of experience in 1st line support. Microsoft Windows 10,11 and MacOS More ❯

About us We are a London based, friendly managed service provider with years of experience facilitating all aspects of IT infrastructure. Our expertise in understanding IT requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet our customer's business objectives and needs. Signet Consultancy Ltd is looking for a 1st Line Support Engineer to … join our team in Greater London. This position is responsible for the following: Provide 1st line support for on-site clients based in the UK. Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution. Troubleshoot, diagnose, and … by all users, providing relevant training where necessary. Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Skills and Experience: 1-2 years of experience in 1st line support. Microsoft Windows 10,11 and MacOS More ❯

You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to … maintain a smart appearance, leading by example at all times Perform any other reasonable duties as requested by the AOM or TSM Be aware of any potential or existing customer dissatisfaction or circumstance and ensure that this is escalated to the appropriate manager(s) in a timely manner Assist in the preparation of emergency and contingency plans Review method … in at least one of these backed by trade or professional qualifications Communication - communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances Customer Awareness - responsive to the needs of the customer and aims to deliver customer satisfaction Safety - A thorough understanding of health and safety in the FM services environment More ❯

1st Line Engineer - IT Managed Services - London (flexible working - mainly WFH) Up to £32,000 PA A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed … has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: - Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents - Answer service desk calls and log tickets on their PSA (Professional Services … technical documentation - Assist with the deployment of client and internal projects when required Requirements: - Previous experience working within a 1st Line role, within an IT Services environment - Posses excellent customer service skills, with the ability to break down technical terms - Excellent troubleshooting, analytical and problem solving skills - Exposure/troubleshooting experience with some of the following technologies: Windows More ❯

disruption Play an active part in implementing cybersecurity best practices, including system updates and user awareness Support senior engineers on more complex technical challenges and project work Provide outstanding customer service, keeping users informed and ensuring all issues are resolved promptly The Ideal candidate would have: Previous experience in IT support, service desk, or helpdesk environments Strong … and cloud solutions Excellent troubleshooting skills and a proactive, can-do approach Comfortable handling multiple tasks and adapting in a fast-paced setting Clear communicator with strong interpersonal and customer service skills IT certifications (such as CompTIA, Microsoft, or Cisco) are a definite advantage Apply Now! If you're an experienced support analyst ready for a dynamic role More ❯

deliver theatrical feature projects for a major studio. In this role you will have direct engagement with customers and liaise with all internal departments covering our end to send service offering. You will be responsible for maintaining and developing project management processes, project billing and working closely with other departments including Subtitling, Mastering, Content Services and QC to ensure … understanding of Digital Cinema technologies, operational processes, and workflows. Responsibilities: Lead the day to day running of a major studio account Act as main point of contact for studio customer and internal teams Involvement and engagement in development of customer related production order management workflows, procedures, rate cards and checklists. Engage directly with customers to seek their ideas … exceeded Other duties as assigned Strong skills with Windows OS and Microsoft Office Suite Ability to delegate and manage team members with various responsibilities and skill sets Passionate about customer experience and customer service excellence Strong organizational skills Good business acumen Excellent communication and people management skills Deep sense of urgency and ability to work in a More ❯

1st Line Engineer - IT Managed Services - London (flexible working - mainly WFH) Up to £32,000 PA A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed … has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: - Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents - Answer service desk calls and log tickets on their PSA (Professional Services … technical documentation - Assist with the deployment of client and internal projects when required Requirements: - Previous experience working within a 1st Line role, within an IT Services environment - Posses excellent customer service skills, with the ability to break down technical terms - Excellent troubleshooting, analytical and problem solving skills - Exposure/troubleshooting experience with some of the following technologies: Windows More ❯

Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the … We are looking for an ambitious First Line Support Technician, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and … working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Responsibilities: Answering incoming calls to Service Desk, logging and actioning end More ❯

Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the … We are looking for an ambitious First Line Support Technician, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and … working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Responsibilities: Answering incoming calls to Service Desk, logging and actioning end More ❯

Project Manager – Infrastructure Delivery | Business Connectivity & Network Solutions Drive end-to-end project success, champion customer experience, and lead complex infrastructure rollouts across the UK. A leading provider of network and connectivity solutions is seeking an experienced Project Manager to join their growing team. Leading with an innovative approach and customer-centric mindset, this organisation is rapidly expanding … LAN, Wi-Fi , and Network Security implementations. From early engagement through to completion, you’ll ensure every aspect runs to time, scope, and budget, while maintaining best-in-class customer service throughout. This role will suit someone with proven experience in telecoms or IT infrastructure environments, who’s confident managing multiple stakeholders and coordinating technical teams with precision … rigorous project governance including SoWs, RAID logs, PIDs, and full project documentation Champion stakeholder relationships , delivering a professional, responsive experience from start to finish Manage handover to support , ensuring Service Desk teams are fully briefed and ready to maintain service continuity Drive continuous improvement , hitting key milestones, internal KPIs, and ensuring knowledge transfer is smooth and complete What More ❯

Project Manager – Infrastructure Delivery | Business Connectivity & Network Solutions Drive end-to-end project success, champion customer experience, and lead complex infrastructure rollouts across the UK. A leading provider of network and connectivity solutions is seeking an experienced Project Manager to join their growing team. Leading with an innovative approach and customer-centric mindset, this organisation is rapidly expanding … LAN, Wi-Fi , and Network Security implementations. From early engagement through to completion, you’ll ensure every aspect runs to time, scope, and budget, while maintaining best-in-class customer service throughout. This role will suit someone with proven experience in telecoms or IT infrastructure environments, who’s confident managing multiple stakeholders and coordinating technical teams with precision … rigorous project governance including SoWs, RAID logs, PIDs, and full project documentation Champion stakeholder relationships , delivering a professional, responsive experience from start to finish Manage handover to support , ensuring Service Desk teams are fully briefed and ready to maintain service continuity Drive continuous improvement , hitting key milestones, internal KPIs, and ensuring knowledge transfer is smooth and complete What More ❯

its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local communities.This internal IT support position is ideal for someone who thrives in a fast-paced environment and enjoys taking ownership of projects from start to finish. … disruption to operations Contribute to cybersecurity efforts by supporting patch management and promoting best practices Assist senior engineers on larger-scale projects and more complex technical problems Deliver excellent customer service by maintaining clear communication and timely resolution of support tickets The Ideal Candidate Will Have: Experience in an IT support, service desk, or helpdesk role (1st … technologies Strong diagnostic and troubleshooting skills with a proactive, solution-oriented mindset Ability to manage multiple priorities in a fast-moving environment Clear and professional communication skills with a customer-first attitude Relevant IT certifications (e.g. CompTIA, Microsoft, Cisco) are a strong advantage Why Apply? If you're a motivated support professional looking to step into a role with More ❯

Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry" Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This … enabled by a technology platform that leverages data to drive innovation, decision-making, and automation, ultimately providing a more cost-efficient service for our customers. Role Summary As the People Services Lead, you will be accountable for the day-to-day delivery of HR operational services across the business. Acting as the primary point of contact for all people … People projects, as appropriate. This includes ownership of core processes spanning HR Systems, Policy, Reward, Talent Acquisition, Payroll and People Development. You will play a key role in driving service excellence, ensuring compliance, and continuously improving the colleague experience through data-driven insights and stakeholder collaboration. Key Responsibilities Take the Lead across the People Helpdesk platform, ensuring high-quality More ❯

our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. Overview: Rapid growth, huge opportunities and exciting challenges … within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding their incidents and … recording accurately on the service management tool. Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate. Various administration duties such as receiving, packing, and dispatching goods. Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as More ❯

regions, ensuring effectivedelivery and alignment with business objectives. Lead,coach, and develop Operations Managers to deliver projects in compliance withCCS standards and processes. Ensureoptimal resource allocation and maintain high service delivery standards. Driveoperational excellence by implementing continuous improvements and refiningservice workflows. Maintainalignment between commercial and operational teams, ensuring efficiency andshared goals. Client & Stakeholder Management Actas the primary point of … contact for escalated client matters, ensuring strongclient relationships and high customer satisfaction. Leadclient briefings, progress meetings, and contract updates, ensuring transparentcommunication. Workwith senior leadership to enhance customer engagement strategies and deliver afirst-class service experience. Financial & Compliance Oversight Takefull ownership of financial performance, including budgeting, forecasting, andprofitability. Ensureall contracts comply with CCS quality standards, regulatory requirements, anddelivery … mentor and upskill employees. Ensureeffective collaboration between internal departments, including HR, compliance,and finance. Promotea culture of responsibility, continuous learning, and innovation. Skills/Qualifications Provencompetence in operational leadership, customer service, and business processmanagement. FormalOperational Business Management Training/Qualification. Strongknowledge of budgeting, forecasting, and financial reporting. Familiaritywith SORS, social housing compliance, and process management. Abilityto lead, manage More ❯

to supporting company project bids and delivery. Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities: Manage and prioritise all 2nd … line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines. General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures. Maintain regional service … regular updates throughout the management of their incidents and requests. Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working More ❯

within the End User Support Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers regarding their incidents … and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents and requests in a logical and thorough manner. This may include using technologies such … our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. More ❯

improvement contributing to the improvement and development of support processes. Day-to-day Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction Conduct thorough root cause analysis of recurring issues to identify and implement preventive measures Ensure high ticket productivity while maintaining a minimal backlog Manage and prioritize incidents and … service requests using internal tools, ensuring compliance with service level agreements (SLAs) Serve as the main escalation point for critical issues and actively participate in customer calls as required Provide On Call support in rotation including weekends to provide support for incidents, alerts and monitoring as needed. Work with cross functional teams like Sales, Implementation, logistics, Engineering … in driving resolution to critical customer issues and drive process improvement initiatives Other KRA's Mentor and provide guidance to junior support engineers, fostering a collaborative and learning-focused environment. Work closely with cross-functional teams, including engineering, product management, and sales, to address customer needs and feedback. Data driven approach in Identify opportunities for improving support processes More ❯

matters . Role Overview: This role is office based, and it is in Westlakes, Cumbria, servicing a client from within the Nuclear Industry who has outsourced their IT. The Service Desk team work with Partner teams covering the full scope of this Managed Services contract to deliver IT services for approximately 14000 users across multiple locations throughout the UK. … following documented processes to ensure tickets are logged, prioritised and routed correctly. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging. Responsibilities: Team Working : Makes solid efforts to integrate into … to new situations outside of assigned team. Attitude : Demonstrates drive and determination in coping with difficult situations. Self Management : Demonstrates evidence of good timekeeping, professional appearance and time management. Customer Service : Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality : Demonstrates expected Quality requirements consistently. Tools:Can quickly pick up the ticket logging More ❯

support requests and see these through to resolution, ensuring the end user is kept informed and updated throughout to contribute to the success of our client and deliver great service to our client employees and customers. Assist the Dynamics 365 Lead in requirements gathering, design, implementation and adoption of solutions for the Dynamics 365 platform and related Power Platform … planning and testing and incorporate any feedback. Support the D365 Lead with the development and implementation of changes to the Dynamics 365 modules utilised by our client, including Sales, Customer Service and Marketing. Keep system documentation and video guides up-to-date following changes and provide training to end-users within the business. Perform system maintenance tasks and … to shape our digital landscape and the use of fit-for-purpose applications to maximise the benefit to the organisation. Qualifications Desirable Microsoft Dynamics 365 certification (specifically in Sales, Customer Service or Marketing/Customer Insights at a minimum of Associate level) Microsoft Power Platform certification Degree in a relevant subject Skills, Knowledge & Attributes Essential Awareness of More ❯

highly high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The individual will also be required to assist the Firmwide IT Service Desk by providing 1st line phone support to our customers. In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise … in providing prompt, professional and courteous services on all customer requests, problems, and queries. The candidate must have excellent oral and written communication skills, must show strong interpersonal and customer service skills, and must have the ability to be process-oriented yet flexible. The candidate must be able to interact with individuals of all levels throughout the … remote venues. A+ and/or Microsoft certification are desirable. ITIL Foundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Help Desk experience a plus. Audio Visual experience a plus. Asset Management experience a plus More ❯

highly high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The individual will also be required to assist the Firmwide IT Service Desk by providing 1st line phone support to our customers. In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise … in providing prompt, professional and courteous services on all customer requests, problems, and queries. The candidate must have excellent oral and written communication skills, must show strong interpersonal and customer service skills, and must have the ability to be process-oriented yet flexible. The candidate must be able to interact with individuals of all levels throughout the … remote venues. A+ and/or Microsoft certification are desirable. ITIL Foundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Help Desk experience a plus. Audio Visual experience a plus. Asset Management experience a plus More ❯

medium-sized businesses. They provide Consultancy, Installation, and IT Support Services. Thier solutions bring together all aspects of IT within a business and we are committed to providing exceptional service to all their customers. They have a proven track record with a broad range of clients including - Medical, Veterinary, Real Estate, Design & Construction, Finance, Leisure Attractions, Sporting Venues, Retail … 5.30pm Reporting into the Finance & Operations Manager, this person will assist in all general office operations including, but not limited to, book-keeping, finance, administrative and clerical support, handling customer calls, ticket logs and sales enquiries, supporting the Finance & Operations Manager, the company CEO and Support Centre. Ideal Candidate will have: Strong administration skills with experience in a Finance …/Office Management role. Duties include: Daily book-keeping in Xero, bank reconciliation, creating customer invoices, statements and processing supplier invoices with accuracy Produce reports from Xero for supplier payments, credit control and collection of outstanding payments Submission of quarterly VAT returns & liaising with company accountant for year-end accounts Create mileage and expense claims for CEO Manage day More ❯

you will facilitate a fast-paced and dynamic environment by assisting representatives and delivering solutions focused results. You will also constantly initiate proposals on improving both internal processes and customer experiences through working with different departments. Primary Responsibilities: Oversee all activities of the Client Management Team to make sure the service provide to clients is in good quality … and fully compliant Initiate proposals on improving both internal processes and customer experiences in order to retain active trading accounts and assist Sales/HNW team to obtain more opportunities Conduct training to the team in areas including process of dealing with all sort of trade disputes and client complaints Show ability to lead and maintain high team morale … management team Qualifications To land this role you will need : At least 1 year in FX/CFD industry with experience in management Experience of process management Experience of customer service Strong attention to detail with emphasis on accuracy and timeliness Sound knowledge to products we offer What makes you stand out: Details oriented and process driven Effective More ❯