Technical Support Analyst Jobs

Technical Support Analyst
UK

The median Technical Support Analyst salary in the UK is £30,500 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 774 889 1073
Rank change year-on-year +115 +184 -253
Permanent jobs requiring a Technical Support Analyst 128 83 156
As % of all permanent jobs advertised in the UK 0.13% 0.082% 0.099%
As % of the Job Titles category 0.14% 0.090% 0.10%
Number of salaries quoted 102 58 153
10th Percentile £24,000 £25,075 £23,100
25th Percentile £26,250 £31,250 £24,750
Median annual salary (50th Percentile) £30,500 £36,250 £32,500
Median % change year-on-year -15.86% +11.54% +9.24%
75th Percentile £55,000 £45,000 £40,000
90th Percentile £55,696 £47,500 £50,356
UK excluding London median annual salary £28,750 £33,500 £30,000
% change year-on-year -14.18% +11.67% +13.21%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Technical Support Analyst
Job Vacancy Trend

Job postings that featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Technical Support Analyst.

Salary trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Histogram

Salary distribution for jobs citing Technical Support Analyst over the 6 months to 9 May 2024.

Salary histogram for Technical Support Analyst in the UK

Technical Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +146 118 £31,500 -14.86% 8
UK excluding London +42 90 £28,750 -14.18% 9
Work from Home +77 36 £54,296 +50.82% 3
London +119 35 £54,296 +44.79% 3
North of England +64 32 £28,000 -37.78% 1
North West +35 23 £27,500 -17.91% 1
East of England +23 18 £35,000 +45.83%
South West -10 13 £24,000 -26.15%
South East +5 11 £29,500 -22.37% 2
Midlands -5 9 £30,000 -33.33% 2
West Midlands +15 7 £30,000 -33.33% 2
Yorkshire +77 6 £31,500 -30.00%
Scotland -63 4 £29,500 -10.61% 3
North East -2 3 £30,000 -50.00%
Wales - 3 - - 1
East Midlands - 2 - -

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Analyst in the job title.

1 51 (39.84%) Windows
2 45 (35.16%) Social Skills
3 44 (34.38%) Customer Service
4 40 (31.25%) SQL
5 36 (28.13%) ITIL
6 34 (26.56%) Active Directory
7 33 (25.78%) Problem-Solving
8 25 (19.53%) Microsoft
9 24 (18.75%) SQL Server
10 23 (17.97%) Analytical Skills
11 22 (17.19%) Windows 10
11 22 (17.19%) Degree
12 20 (15.63%) Microsoft 365
13 19 (14.84%) SQL Server Integration Services
13 19 (14.84%) T-SQL
13 19 (14.84%) ETL
14 18 (14.06%) CRM
14 18 (14.06%) Change Management
14 18 (14.06%) Retail
14 18 (14.06%) Dynamics CRM
15 17 (13.28%) Requirements Analysis
15 17 (13.28%) PL/SQL
15 17 (13.28%) Azure
15 17 (13.28%) Windows Server
16 16 (12.50%) Finance
17 15 (11.72%) Linux
18 13 (10.16%) NEC Housing
18 13 (10.16%) SharePoint
18 13 (10.16%) NEC
18 13 (10.16%) Disaster Recovery

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (10.16%) SharePoint
2 7 (5.47%) Confluence
3 4 (3.13%) Microsoft Exchange
4 1 (0.78%) SharePoint 2013
Applications
1 11 (8.59%) Microsoft Office
2 3 (2.34%) Microsoft Excel
Business Applications
1 18 (14.06%) Dynamics CRM
2 13 (10.16%) NEC Housing
3 2 (1.56%) Misys Midas
4 1 (0.78%) Bloomberg AIM
4 1 (0.78%) Payment Gateway
Cloud Services
1 20 (15.63%) Microsoft 365
2 17 (13.28%) Azure
3 9 (7.03%) Power Automate
4 8 (6.25%) SaaS
5 7 (5.47%) AWS
6 5 (3.91%) Google Workspace
7 4 (3.13%) Entra ID
8 1 (0.78%) Mimecast
Communications & Networking
1 5 (3.91%) VSAT
2 4 (3.13%) LAN
2 4 (3.13%) WAN
2 4 (3.13%) Wi-Fi
2 4 (3.13%) Wireless
3 3 (2.34%) DHCP
3 3 (2.34%) DNS
3 3 (2.34%) Firewall
3 3 (2.34%) HTTP
3 3 (2.34%) Internet
3 3 (2.34%) Remote Desktop
3 3 (2.34%) VLAN
4 1 (0.78%) 4G
4 1 (0.78%) Intranet
4 1 (0.78%) VPN
Database & Business Intelligence
1 24 (18.75%) SQL Server
2 19 (14.84%) SQL Server Integration Services
Development Applications
1 7 (5.47%) JIRA
General
1 45 (35.16%) Social Skills
2 23 (17.97%) Analytical Skills
3 18 (14.06%) Retail
4 16 (12.50%) Finance
5 9 (7.03%) Banking
5 9 (7.03%) Front Office
6 8 (6.25%) French Language
7 6 (4.69%) Organisational Skills
7 6 (4.69%) Public Sector
8 5 (3.91%) Manufacturing
8 5 (3.91%) Portuguese Language
8 5 (3.91%) Telecoms
9 4 (3.13%) Military
10 3 (2.34%) Legal
11 2 (1.56%) Law
11 2 (1.56%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 9 (7.03%) FIX Protocol
2 6 (4.69%) .NET
3 3 (2.34%) ASP.NET
3 3 (2.34%) HTML
3 3 (2.34%) REST
Miscellaneous
1 9 (7.03%) Housing Association
2 8 (6.25%) Management Information System
3 6 (4.69%) Social Media
4 5 (3.91%) Greenfield Project
5 4 (3.13%) Driving Licence
6 3 (2.34%) FMCG
6 3 (2.34%) Self-Motivation
7 1 (0.78%) Blackberry
7 1 (0.78%) Client/Server
7 1 (0.78%) Data Protection Act
7 1 (0.78%) Fixed Income
7 1 (0.78%) Handset
7 1 (0.78%) Onboarding
7 1 (0.78%) Video Conferencing
Operating Systems
1 51 (39.84%) Windows
2 22 (17.19%) Windows 10
3 17 (13.28%) Windows Server
4 15 (11.72%) Linux
5 9 (7.03%) Windows Server 2016
5 9 (7.03%) Windows Server 2019
6 6 (4.69%) Apple iOS
7 3 (2.34%) Mac OS
8 1 (0.78%) Android
8 1 (0.78%) Windows Server 2012
Processes & Methodologies
1 44 (34.38%) Customer Service
2 36 (28.13%) ITIL
3 33 (25.78%) Problem-Solving
4 19 (14.84%) ETL
5 18 (14.06%) Change Management
5 18 (14.06%) CRM
6 17 (13.28%) Requirements Analysis
7 13 (10.16%) Disaster Recovery
8 12 (9.38%) Incident Management
9 11 (8.59%) Continuous Improvement
9 11 (8.59%) Root Cause Analysis
10 9 (7.03%) B2B
10 9 (7.03%) PRINCE2
10 9 (7.03%) Task Automation
11 8 (6.25%) Change Advisory Board
11 8 (6.25%) Data Security
11 8 (6.25%) Knowledge Transfer
11 8 (6.25%) Risk Register
12 6 (4.69%) Collaborative Culture
12 6 (4.69%) Data Analysis
Programming Languages
1 40 (31.25%) SQL
2 19 (14.84%) T-SQL
3 17 (13.28%) PL/SQL
4 6 (4.69%) C#
Qualifications
1 22 (17.19%) Degree
2 9 (7.03%) PRINCE2 Practitioner
3 4 (3.13%) BPSS Clearance
3 4 (3.13%) SC Cleared
3 4 (3.13%) Security Cleared
4 3 (2.34%) HND
Quality Assurance & Compliance
1 11 (8.59%) SLA
2 3 (2.34%) Disclosure Scotland
System Software
1 34 (26.56%) Active Directory
2 7 (5.47%) vSphere
3 6 (4.69%) VMware Infrastructure
4 5 (3.91%) Hyper-V
5 4 (3.13%) Microsoft Virtual Server
5 4 (3.13%) Virtual Servers
Systems Management
1 8 (6.25%) Microsoft Intune
2 7 (5.47%) Progress Chef
3 5 (3.91%) Jamf Pro
4 3 (2.34%) SCCM
Vendors
1 25 (19.53%) Microsoft
2 13 (10.16%) NEC
3 12 (9.38%) VMware
4 8 (6.25%) Veeam
5 7 (5.47%) Commvault
6 5 (3.91%) ServiceNow
7 3 (2.34%) Oracle
7 3 (2.34%) UiPath
8 2 (1.56%) Citrix
9 1 (0.78%) Bloomberg
9 1 (0.78%) CheckPoint
9 1 (0.78%) Cisco
9 1 (0.78%) Datto
9 1 (0.78%) Google
9 1 (0.78%) Northgate
9 1 (0.78%) Palo Alto