Chat Support Contracts in England

Chat Support
UK > England

The table below provides summary statistics for contract job vacancies advertised in England requiring Chat Support skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Chat Support over the 6 months leading up to 20 June 2024, comparing them to the same period in the previous two years.

6 months to
20 Jun 2024
Same period 2023 Same period 2022
Rank 545 626 781
Rank change year-on-year +81 +155 -122
Contract jobs citing Chat Support 5 10 6
As % of all contract jobs advertised in England 0.013% 0.021% 0.009%
As % of the Processes & Methodologies category 0.016% 0.024% 0.009%
Number of daily rates quoted 5 6 4
10th Percentile £221 £167 £136
25th Percentile £375 £261 £139
Median daily rate (50th Percentile) £400 £388 £161
Median % change year-on-year +3.23% +140.31% +29.00%
75th Percentile - £466 £180
90th Percentile £415 £488 £189
UK median daily rate £400 £388 £161
% change year-on-year +3.23% +140.31% +29.00%
Number of hourly rates quoted 0 1 0
Median hourly rate - £16.37 -
UK median hourly rate - £16.37 -

All Process and Methodology Skills
England

Chat Support falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 32,030 42,283 63,775
As % of all contract IT jobs advertised in England 85.40% 89.90% 90.87%
Number of daily rates quoted 20,779 29,697 45,496
10th Percentile £300 £325 £338
25th Percentile £413 £440 £435
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - +10.00%
75th Percentile £650 £675 £650
90th Percentile £750 £775 £750
UK median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 2,363 1,526 1,693
10th Percentile £12.79 £10.69 £12.50
25th Percentile £16.01 £15.75 £15.63
Median hourly rate £37.50 £36.00 £25.68
Median % change year-on-year +4.17% +40.19% +14.13%
75th Percentile £61.30 £64.59 £50.00
90th Percentile £72.50 £75.71 £65.00
UK median hourly rate £37.00 £35.65 £26.00
% change year-on-year +3.79% +37.12% +13.04%

Chat Support
Job Vacancy Trend in England

Job postings citing Chat Support as a proportion of all IT jobs advertised in England.

Job vacancy trend for Chat Support in England

Chat Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Chat Support in England.

Daily rate trend for Chat Support in England

Chat Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing Chat Support in England over the 6 months to 20 June 2024.

Daily rate histogram for Chat Support in England

Chat Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Chat Support in England.

Hourly rate trend for Chat Support in England

Chat Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Chat Support within the England region over the 6 months to 20 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East - 3 £400 - 6
London +78 2 £268 -28.67%
Chat Support
UK

Chat Support
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (60.00%) Chatbot
2 1 (20.00%) Microsoft Office
Cloud Services
1 4 (80.00%) AWS
2 3 (60.00%) Amazon Bedrock
2 3 (60.00%) Anthropic Claude
2 3 (60.00%) Azure
2 3 (60.00%) Azure AI
3 1 (20.00%) Microsoft 365
General
1 5 (100.00%) Social Skills
2 4 (80.00%) Finance
3 1 (20.00%) Electronics
3 1 (20.00%) French Language
3 1 (20.00%) Manufacturing
3 1 (20.00%) Marketing
3 1 (20.00%) Public Sector
3 1 (20.00%) Retail
3 1 (20.00%) Spanish Language
3 1 (20.00%) Swedish Language
3 1 (20.00%) Telecoms
Job Titles
1 3 (60.00%) Artificial Intelligence Developer
1 3 (60.00%) Artificial Intelligence Software Developer
1 3 (60.00%) Developer
1 3 (60.00%) Software Developer
2 1 (20.00%) 1st Line Service Desk Analyst
2 1 (20.00%) 1st Line Support
2 1 (20.00%) 1st Line Support Analyst
2 1 (20.00%) Analyst
2 1 (20.00%) Service Analyst
2 1 (20.00%) Service Desk Analyst
2 1 (20.00%) Service Desk Support
2 1 (20.00%) Service Desk Support Analyst
Processes & Methodologies
1 4 (80.00%) Artificial Intelligence
2 3 (60.00%) Conversational UI
2 3 (60.00%) Customer Service
2 3 (60.00%) Machine Learning
2 3 (60.00%) Natural Language Processing
2 3 (60.00%) Problem-Solving
3 1 (20.00%) Business Continuity
3 1 (20.00%) Business Intelligence
3 1 (20.00%) Digital Marketing
3 1 (20.00%) ITIL
3 1 (20.00%) ITSM
3 1 (20.00%) Network Management
3 1 (20.00%) Programme Management
3 1 (20.00%) Service Management
Qualifications
1 1 (20.00%) AWS Certification
1 1 (20.00%) ITIL Certification
1 1 (20.00%) MCSE
1 1 (20.00%) Microsoft Certification
Vendors
1 3 (60.00%) OpenAI
2 1 (20.00%) Microsoft
2 1 (20.00%) SAP
2 1 (20.00%) ServiceNow