Period
to 12 December 2018

The median contractor rate for a Desktop Support was £160 per day in advertised job vacancies in the UK excluding London during the 6 months to 12 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
UK > UK excluding London
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 237 249 267
Rank change year-on-year +12 +18 -13
Contract jobs requiring a Desktop Support 623 518 524
As % of all contract IT jobs advertised in the UK excluding London 1.11% 0.97% 0.93%
As % of the Job Titles category 1.17% 1.02% 0.98%
Number of daily rates quoted 297 273 243
UK excluding London median daily rate £160 £150 £150
Median daily rate % change year-on-year +6.67% - -6.25%
10th Percentile £108 £105 £105
90th Percentile £250 £218 £235
UK median daily rate £165 £150 £160
% change year-on-year +10.20% -6.25% -
Number of hourly rates quoted 203 127 156
UK excluding London median hourly rate £15.86 £15.00 £14.50
Median hourly rate % change year-on-year +5.73% +3.45% -4.98%
10th Percentile £11.17 £11.81 £10.50
90th Percentile £19.95 £20.00 £21.63
UK median hourly rate £17.50 £15.50 £15.00
% change year-on-year +12.90% +3.33% -3.23%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK excluding London
Contract vacancies in the UK excluding London with a recognized job title 53,142 50,986 53,503
% of contract IT jobs with a recognized job title 94.87% 95.06% 94.82%
Number of daily rates quoted 32,832 31,315 32,978
UK excluding London median daily rate £425 £400 £393
Median daily rate % change year-on-year +6.25% +1.91% +4.67%
10th Percentile £250 £225 £220
90th Percentile £575 £560 £550
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +4.94%
Number of hourly rates quoted 2,369 2,264 2,672
UK excluding London median hourly rate £17.50 £18.00 £17.50
Median hourly rate % change year-on-year -2.78% +2.86% -
10th Percentile £10.75 £10.50 £10.29
90th Percentile £47.57 £47.50 £46.00
UK median hourly rate £18.12 £18.70 £18.00
% change year-on-year -3.13% +3.89% -

Desktop Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Desktop Support in the UK excluding London

Desktop Support
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the UK excluding London.

Contractor daily rate trend for Desktop Support in the UK excluding London

Desktop Support
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing Desktop Support in the UK excluding London over the 6 months to 12 December 2018.

Contractor daily rate histogram for Desktop Support in the UK excluding London

Desktop Support
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the UK excluding London.

Contractor hourly rate trend for Desktop Support in the UK excluding London

Desktop Support
Contractor Hourly Rate Histogram in the UK excluding London

The hourly rate distribution of IT jobs citing Desktop Support in the UK excluding London over the 6 months to 12 December 2018.

Contractor hourly rate histogram for Desktop Support in the UK excluding London

Desktop Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK excluding London region over the 6 months to 12 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +26 181 £175 +16.67% 6
South West -7 111 £145 -3.33% 6
North of England -27 99 £145 -19.44% 10
Midlands -9 85 £145 +3.57% 2
East of England +5 69 £160 +14.29% 4
Scotland +22 61 £135 -3.57% 4
North West -29 55 £118 -31.39% 5
West Midlands -20 44 £140 - 2
East Midlands +16 41 £145 +13.73%
Yorkshire -14 33 £190 +20.63% 3
Wales -29 12 £146 -4.10%
North East -2 11 £153 -30.68% 2
Northern Ireland - 5 £120 -
Channel Islands - 1 - -
Desktop Support
UK

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the UK excluding London

For the 6 months to 12 December 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Desktop Support in the job title.

1 485 (77.85%) Windows
2 298 (47.83%) Active Directory
3 243 (39.00%) Windows 10
4 233 (37.40%) Windows 7
5 180 (28.89%) Microsoft
6 157 (25.20%) Microsoft Office
7 128 (20.55%) Office 365
8 95 (15.25%) SCCM
9 87 (13.96%) ITIL
10 74 (11.88%) Finance
11 71 (11.40%) Security Cleared
12 67 (10.75%) Apple
13 64 (10.27%) Migration
14 62 (9.95%) Windows XP
15 60 (9.63%) SC Cleared
15 60 (9.63%) Break/Fix
16 54 (8.67%) SLA
17 50 (8.03%) Windows 8
17 50 (8.03%) Windows Server
18 46 (7.38%) Time Management
18 46 (7.38%) Citrix
18 46 (7.38%) VMware
19 45 (7.22%) LAN
20 40 (6.42%) Apple iOS
20 40 (6.42%) HP
21 38 (6.10%) Microsoft Certification
22 36 (5.78%) Windows Server 2008
22 36 (5.78%) Problem-Solving
23 33 (5.30%) Android
23 33 (5.30%) WAN

Desktop Support Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (2.73%) MS Exchange
2 15 (2.41%) SharePoint
3 10 (1.61%) Blackberry Enterprise Server
4 9 (1.44%) Skype for Business
5 7 (1.12%) IBM Notes
6 6 (0.96%) Exchange Server 2010
7 5 (0.80%) Exchange Server 2013
8 4 (0.64%) Exchange Server 2007
9 3 (0.48%) Apache
9 3 (0.48%) IIS
10 1 (0.16%) Tomcat
Applications
1 157 (25.20%) Microsoft Office
2 22 (3.53%) Microsoft Excel
3 13 (2.09%) Microsoft PowerPoint
4 4 (0.64%) MS Visio
5 1 (0.16%) Adobe Creative Suite
5 1 (0.16%) Microsoft Project
Business Applications
1 4 (0.64%) Eikon
2 3 (0.48%) Remedy ITSM
3 2 (0.32%) thinkFolio
4 1 (0.16%) SystmOne
Cloud Services
1 128 (20.55%) Office 365
2 15 (2.41%) OneDrive
3 13 (2.09%) Microsoft Azure
4 2 (0.32%) Amazon AWS
4 2 (0.32%) Mimecast
5 1 (0.16%) Cloud Computing
5 1 (0.16%) G Suite
Communications & Networking
1 45 (7.22%) LAN
2 33 (5.30%) WAN
3 23 (3.69%) DNS
3 23 (3.69%) TCP/IP
4 18 (2.89%) Internet
5 14 (2.25%) DHCP
5 14 (2.25%) Firewall
5 14 (2.25%) Remote Desktop
6 12 (1.93%) Skype
6 12 (1.93%) VPN
7 10 (1.61%) VoIP
8 9 (1.44%) PABX
8 9 (1.44%) VLAN
8 9 (1.44%) Wireless
9 7 (1.12%) Intranet
9 7 (1.12%) IP Telephony
10 5 (0.80%) Wi-Fi
10 5 (0.80%) WLAN
11 4 (0.64%) SMTP
12 3 (0.48%) Ethernet
Database & Business Intelligence
1 4 (0.64%) SQL Server
2 2 (0.32%) SQL Server 2005
3 1 (0.16%) Data Warehouse
3 1 (0.16%) MySQL
Development Applications
1 1 (0.16%) Hudson
1 1 (0.16%) JIRA
1 1 (0.16%) MSI
General
1 74 (11.88%) Finance
2 24 (3.85%) Telecoms
3 23 (3.69%) Manufacturing
4 22 (3.53%) Marketing
5 18 (2.89%) Banking
6 17 (2.73%) Electronics
6 17 (2.73%) Games
7 8 (1.28%) Publishing
7 8 (1.28%) Retail
8 7 (1.12%) Front Office
9 5 (0.80%) Local Government
10 4 (0.64%) Cantonese Language
10 4 (0.64%) Mandarin Language
11 3 (0.48%) Investment Banking
12 2 (0.32%) Advertising
12 2 (0.32%) Automotive
12 2 (0.32%) Financial Institution
12 2 (0.32%) Pharmaceutical
13 1 (0.16%) Back Office
13 1 (0.16%) Legal
Libraries, Frameworks & Software Standards
1 5 (0.80%) LDAP
2 1 (0.16%) Software Packaging
2 1 (0.16%) XML
Miscellaneous
1 31 (4.98%) Blackberry
2 22 (3.53%) iPhone
2 22 (3.53%) Video Conferencing
3 21 (3.37%) NHS
4 20 (3.21%) Analytical Skills
5 16 (2.57%) Fat Client
5 16 (2.57%) Thin Client
6 9 (1.44%) Data Centre
6 9 (1.44%) Driving Licence
6 9 (1.44%) iPad
6 9 (1.44%) Smartphone
6 9 (1.44%) Virtual Team
7 8 (1.28%) Management Information System
8 7 (1.12%) Mobile App
9 5 (0.80%) CMDB
10 4 (0.64%) Self-Motivation
11 3 (0.48%) Handset
11 3 (0.48%) Life Science
12 2 (0.32%) Equities
12 2 (0.32%) Fixed Income
Operating Systems
1 485 (77.85%) Windows
2 243 (39.00%) Windows 10
3 233 (37.40%) Windows 7
4 62 (9.95%) Windows XP
5 50 (8.03%) Windows 8
5 50 (8.03%) Windows Server
6 40 (6.42%) Apple iOS
7 36 (5.78%) Windows Server 2008
8 33 (5.30%) Android
9 32 (5.14%) Windows Server 2012
10 20 (3.21%) Mac OS X
11 18 (2.89%) Linux
12 17 (2.73%) Windows Server 2003
13 16 (2.57%) Mac OS
14 8 (1.28%) Windows Vista
15 4 (0.64%) SUSE Linux Enterprise Server
15 4 (0.64%) Windows Phone
16 2 (0.32%) CentOS
16 2 (0.32%) Windows 2000
16 2 (0.32%) Windows Mobile
Processes & Methodologies
1 87 (13.96%) ITIL
2 64 (10.27%) Migration
3 60 (9.63%) Break/Fix
4 46 (7.38%) Time Management
5 36 (5.78%) Problem-Solving
6 25 (4.01%) Asset Management
7 21 (3.37%) ITSM
8 19 (3.05%) Incident Management
8 19 (3.05%) Service Management
9 18 (2.89%) Business Intelligence
10 17 (2.73%) Digital Marketing
10 17 (2.73%) Programme Management
10 17 (2.73%) Software Deployment
11 14 (2.25%) Application Packaging
12 13 (2.09%) Service Delivery
13 12 (1.93%) Change Management
14 10 (1.61%) Change Control
15 9 (1.44%) Proactive Monitoring
16 8 (1.28%) Computer Science
16 8 (1.28%) Server Management
Programming Languages
1 17 (2.73%) PowerShell
2 12 (1.93%) SQL
3 6 (0.96%) Java
4 4 (0.64%) C
4 4 (0.64%) VBA
5 2 (0.32%) VB
5 2 (0.32%) VBScript
Qualifications
1 71 (11.40%) Security Cleared
2 60 (9.63%) SC Cleared
3 38 (6.10%) Microsoft Certification
4 20 (3.21%) MCSE
5 19 (3.05%) MCSA
6 16 (2.57%) MCP
7 10 (1.61%) A+ Certification
7 10 (1.61%) Degree
8 8 (1.28%) ITIL Foundation Certificate
8 8 (1.28%) MCDST
9 6 (0.96%) MOS
9 6 (0.96%) Network+ Certification
10 5 (0.80%) Computer Science Degree
11 4 (0.64%) ITIL Certification
11 4 (0.64%) MCITP
12 3 (0.48%) ACHDS
12 3 (0.48%) ACTC
12 3 (0.48%) CCNA
12 3 (0.48%) Cisco Certification
12 3 (0.48%) ECDL
Quality Assurance & Compliance
1 54 (8.67%) SLA
2 1 (0.16%) Disclosure Scotland
2 1 (0.16%) PMO
2 1 (0.16%) QA
System Software
1 298 (47.83%) Active Directory
2 27 (4.33%) VMware Infrastructure
3 13 (2.09%) Hyper-V
4 12 (1.93%) Microsoft App-V
4 12 (1.93%) Virtual Desktop
5 6 (0.96%) BitLocker
6 3 (0.48%) VMware ESXi
6 3 (0.48%) XenDesktop
7 2 (0.32%) Virtual Servers
7 2 (0.32%) VMware Server
7 2 (0.32%) vSphere
7 2 (0.32%) XenApp
7 2 (0.32%) XenServer
8 1 (0.16%) iptables
8 1 (0.16%) Terminal Services
8 1 (0.16%) VMware NSX
Systems Management
1 95 (15.25%) SCCM
2 12 (1.93%) Systems Management Server (SMS)
3 9 (1.44%) AirWatch
4 5 (0.80%) ZENworks
5 4 (0.64%) Norton AntiVirus
5 4 (0.64%) Symantec Endpoint Protection
6 3 (0.48%) Cisco CUCM
7 2 (0.32%) Backup Exec
7 2 (0.32%) Cisco UCCX
7 2 (0.32%) McAfee ePO
7 2 (0.32%) Microsoft Intune
8 1 (0.16%) Ansible
8 1 (0.16%) BMC PATROL
8 1 (0.16%) NetBackup
8 1 (0.16%) OpenView Configuration Management
8 1 (0.16%) SCOM
8 1 (0.16%) vMotion
8 1 (0.16%) vRealize
8 1 (0.16%) WSUS
Vendors
1 180 (28.89%) Microsoft
2 67 (10.75%) Apple
3 46 (7.38%) Citrix
3 46 (7.38%) VMware
4 40 (6.42%) HP
5 32 (5.14%) ServiceNow
6 17 (2.73%) SAP
7 16 (2.57%) Cisco
8 11 (1.77%) Avaya
8 11 (1.77%) Dell
9 10 (1.61%) Altiris
9 10 (1.61%) Ivanti
9 10 (1.61%) Remedy
10 9 (1.44%) Wyse
11 8 (1.28%) Symantec
11 8 (1.28%) Xerox
12 7 (1.12%) Lotus
12 7 (1.12%) Polycom
13 6 (0.96%) Adobe
13 6 (0.96%) Bloomberg