Period
to 18 October 2018

The median contractor rate for a Desktop Support was £150 per day in advertised job vacancies in the UK excluding London during the 6 months to 18 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
UK > UK excluding London
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 155 200 200
Rank change year-on-year +45 0 -37
Contract jobs requiring a Desktop Support 979 693 791
As % of all contract IT jobs advertised in the UK excluding London 1.79% 1.33% 1.33%
As % of the Job Titles category 1.88% 1.40% 1.40%
Number of daily rates quoted 473 370 371
UK excluding London median daily rate £150 £175 £160
Median daily rate % change year-on-year -14.29% +9.38% -5.88%
10th Percentile £114 £105 £106
90th Percentile £360 £400 £375
UK median daily rate £170 £170 £170
Number of hourly rates quoted 294 164 200
UK excluding London median hourly rate £15.86 £14.50 £14.50
Median hourly rate % change year-on-year +9.38% - -3.33%
10th Percentile £11.17 £11.00 £10.50
90th Percentile £19.69 £20.21 £21.05
UK median hourly rate £16.95 £15.00 £15.00
% change year-on-year +13.00% - -3.23%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK excluding London
Contract vacancies in the UK excluding London with a recognized job title 52,023 49,647 56,397
% of contract IT jobs with a recognized job title 94.86% 95.04% 94.81%
Number of daily rates quoted 31,731 30,266 34,697
UK excluding London median daily rate £415 £400 £390
Median daily rate % change year-on-year +3.75% +2.56% +4.00%
10th Percentile £240 £225 £225
90th Percentile £575 £550 £544
UK median daily rate £450 £440 £425
% change year-on-year +2.27% +3.53% +6.25%
Number of hourly rates quoted 2,455 2,258 2,661
UK excluding London median hourly rate £17.50 £18.00 £17.68
Median hourly rate % change year-on-year -2.78% +1.84% +1.00%
10th Percentile £10.75 £10.50 £10.23
90th Percentile £47.50 £48.00 £45.25
UK median hourly rate £18.00 £18.70 £18.28
% change year-on-year -3.74% +2.33% +1.58%

Desktop Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Desktop Support in the UK excluding London

Desktop Support
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the UK excluding London.

Contractor daily rate trend for Desktop Support in the UK excluding London

Desktop Support
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing Desktop Support in the UK excluding London over the 6 months to 18 October 2018.

Contractor daily rate histogram for Desktop Support in the UK excluding London

Desktop Support
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the UK excluding London.

Contractor hourly rate trend for Desktop Support in the UK excluding London

Desktop Support
Contractor Hourly Rate Histogram in the UK excluding London

The hourly rate distribution of IT jobs citing Desktop Support in the UK excluding London over the 6 months to 18 October 2018.

Contractor hourly rate histogram for Desktop Support in the UK excluding London

Desktop Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK excluding London region over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +41 245 £165 -10.81% 14
South West +19 167 £145 -10.08% 16
North of England -6 167 £165 -17.50% 10
East of England +32 142 £138 -7.83% 13
Midlands +17 141 £140 -21.13% 12
North West -5 96 £213 +6.25% 7
Scotland +17 84 £150 -0.33% 2
East Midlands +37 71 £145 -19.44% 3
West Midlands -11 71 £138 -21.43% 9
Yorkshire -2 55 £159 +5.83% 2
Wales -13 25 £234 +37.50% 1
North East -7 16 £114 -52.80% 1
Northern Ireland - 7 £120 -
Channel Islands - 3 £168 -
Desktop Support
UK

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the UK excluding London

For the 6 months to 18 October 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Desktop Support in the job title.

1 682 (69.66%) Windows
2 400 (40.86%) Active Directory
3 367 (37.49%) Windows 10
4 332 (33.91%) Windows 7
5 281 (28.70%) Microsoft
6 183 (18.69%) Microsoft Office
7 171 (17.47%) SCCM
8 160 (16.34%) Office 365
9 155 (15.83%) Migration
10 143 (14.61%) Security Cleared
11 137 (13.99%) Windows XP
12 123 (12.56%) SC Cleared
13 109 (11.13%) Break/Fix
14 101 (10.32%) ITIL
15 97 (9.91%) Time Management
16 92 (9.40%) Finance
17 88 (8.99%) Citrix
18 74 (7.56%) Windows Server
19 73 (7.46%) Apple
20 72 (7.35%) VMware
21 62 (6.33%) SLA
22 61 (6.23%) Windows 8
23 48 (4.90%) HP
24 47 (4.80%) VMware Infrastructure
25 44 (4.49%) LAN
26 43 (4.39%) Windows Server 2008
27 39 (3.98%) Problem-Solving
27 39 (3.98%) Microsoft Certification
28 38 (3.88%) Asset Management
29 35 (3.58%) Android

Desktop Support Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (2.76%) Skype for Business
2 24 (2.45%) MS Exchange
3 19 (1.94%) SharePoint
4 11 (1.12%) IBM Notes
5 10 (1.02%) Blackberry Enterprise Server
6 7 (0.72%) Exchange Server 2013
7 5 (0.51%) Exchange Server 2010
8 4 (0.41%) Exchange Server 2007
8 4 (0.41%) IIS
9 2 (0.20%) Apache
9 2 (0.20%) Exchange Server 2003
10 1 (0.10%) GroupWise
10 1 (0.10%) SharePoint 2010
10 1 (0.10%) SharePoint 2013
Applications
1 183 (18.69%) Microsoft Office
2 23 (2.35%) Microsoft Excel
3 12 (1.23%) Microsoft PowerPoint
4 5 (0.51%) MS Visio
5 2 (0.20%) Microsoft Project
5 2 (0.20%) Mozilla Thunderbird
6 1 (0.10%) Adobe Creative Suite
6 1 (0.10%) AutoCAD
6 1 (0.10%) CATIA
6 1 (0.10%) Spreadsheet
Business Applications
1 2 (0.20%) Eikon
2 1 (0.10%) SystmOne
Cloud Services
1 160 (16.34%) Office 365
2 20 (2.04%) OneDrive
3 17 (1.74%) Microsoft Azure
4 3 (0.31%) Amazon AWS
5 2 (0.20%) Cloud Computing
5 2 (0.20%) G Suite
5 2 (0.20%) IaaS
5 2 (0.20%) Mimecast
5 2 (0.20%) PaaS
6 1 (0.10%) Azure Active Directory
6 1 (0.10%) SaaS
Communications & Networking
1 44 (4.49%) LAN
2 35 (3.58%) DNS
3 34 (3.47%) WAN
4 28 (2.86%) Skype
5 25 (2.55%) Firewall
5 25 (2.55%) Remote Desktop
6 22 (2.25%) DHCP
6 22 (2.25%) VPN
7 21 (2.15%) VoIP
8 19 (1.94%) Internet
8 19 (1.94%) TCP/IP
9 11 (1.12%) VLAN
9 11 (1.12%) Wi-Fi
10 9 (0.92%) PABX
11 6 (0.61%) SAN
11 6 (0.61%) Wireless
12 5 (0.51%) 3G
12 5 (0.51%) Cisco IOS
12 5 (0.51%) Intranet
12 5 (0.51%) SMS
Database & Business Intelligence
1 17 (1.74%) SQL Server
2 8 (0.82%) SQL Server 2000
3 7 (0.72%) NoSQL
4 2 (0.20%) SQL Server 2005
5 1 (0.10%) Amazon RDS
5 1 (0.10%) Big Data
5 1 (0.10%) Data Mining
5 1 (0.10%) Electronic Patient Records
5 1 (0.10%) SQL Server 2008
Development Applications
1 9 (0.92%) MSI
2 8 (0.82%) JIRA
3 7 (0.72%) AccuRev
4 5 (0.51%) Eclipse
5 4 (0.41%) Eclipse RCP
5 4 (0.41%) Gradle
6 3 (0.31%) AdminStudio
6 3 (0.31%) Git (software)
6 3 (0.31%) Hudson
6 3 (0.31%) InstallShield
6 3 (0.31%) Maven
7 2 (0.20%) Visual Studio
8 1 (0.10%) Team Foundation Server
General
1 92 (9.40%) Finance
2 31 (3.17%) Manufacturing
2 31 (3.17%) Telecoms
3 22 (2.25%) Electronics
3 22 (2.25%) Marketing
4 19 (1.94%) Banking
5 18 (1.84%) Games
6 17 (1.74%) Retail
7 8 (0.82%) Publishing
8 6 (0.61%) Front Office
9 5 (0.51%) Legal
9 5 (0.51%) Pharmaceutical
10 4 (0.41%) Automotive
10 4 (0.41%) Back Office
10 4 (0.41%) Cantonese Language
10 4 (0.41%) Local Government
10 4 (0.41%) Mandarin Language
11 3 (0.31%) Advertising
11 3 (0.31%) Law
12 1 (0.10%) Aerospace
Libraries, Frameworks & Software Standards
1 23 (2.35%) WPF
2 19 (1.94%) .NET
3 12 (1.23%) WinForms
4 9 (0.92%) WCF
5 4 (0.41%) .NET Framework
5 4 (0.41%) JavaFX
5 4 (0.41%) OSGi
5 4 (0.41%) Swing
6 3 (0.31%) LDAP
6 3 (0.31%) Middleware
7 2 (0.20%) Web Services
8 1 (0.10%) ASP.NET
8 1 (0.10%) AWT
8 1 (0.10%) Classic ASP
8 1 (0.10%) Qt
8 1 (0.10%) Software Packaging
8 1 (0.10%) SWT
Miscellaneous
1 34 (3.47%) Analytical Skills
2 31 (3.17%) Video Conferencing
3 27 (2.76%) Fat Client
3 27 (2.76%) NHS
3 27 (2.76%) Thin Client
4 26 (2.66%) Blackberry
5 23 (2.35%) iPhone
6 21 (2.15%) Computer Science
7 18 (1.84%) Self-Motivation
8 17 (1.74%) Data Centre
9 15 (1.53%) User Experience
10 14 (1.43%) Management Information System
11 13 (1.33%) iPad
12 10 (1.02%) Driving Licence
12 10 (1.02%) Mobile App
13 8 (0.82%) Smartphone
14 7 (0.72%) CMDB
15 4 (0.41%) Life Science
16 3 (0.31%) AS400
16 3 (0.31%) Handset
Operating Systems
1 682 (69.66%) Windows
2 367 (37.49%) Windows 10
3 332 (33.91%) Windows 7
4 137 (13.99%) Windows XP
5 74 (7.56%) Windows Server
6 61 (6.23%) Windows 8
7 43 (4.39%) Windows Server 2008
8 35 (3.58%) Android
9 34 (3.47%) Apple iOS
10 29 (2.96%) Windows Server 2012
11 27 (2.76%) Linux
12 23 (2.35%) Mac OS
13 20 (2.04%) Mac OS X
14 17 (1.74%) Windows Server 2003
15 8 (0.82%) Windows Vista
16 5 (0.51%) SUSE Linux Enterprise Server
17 4 (0.41%) Windows 2000
18 3 (0.31%) Windows Phone
19 2 (0.20%) CentOS
20 1 (0.10%) Ubuntu
Processes & Methodologies
1 155 (15.83%) Migration
2 109 (11.13%) Break/Fix
3 101 (10.32%) ITIL
4 97 (9.91%) Time Management
5 39 (3.98%) Problem-Solving
6 38 (3.88%) Asset Management
7 30 (3.06%) Service Management
8 28 (2.86%) Agile Software Development
9 26 (2.66%) Application Packaging
10 25 (2.55%) Business Intelligence
11 24 (2.45%) Incident Management
12 23 (2.35%) Programme Management
12 23 (2.35%) Software Deployment
13 21 (2.15%) Digital Marketing
14 19 (1.94%) Change Management
15 18 (1.84%) Service Delivery
16 15 (1.53%) ITSM
16 15 (1.53%) OO
17 14 (1.43%) Test Automation
18 13 (1.33%) Root Cause Analysis
Programming Languages
1 35 (3.58%) PowerShell
2 33 (3.37%) SQL
3 26 (2.66%) C#
4 14 (1.43%) C++
5 8 (0.82%) Java
6 7 (0.72%) VB
6 7 (0.72%) VB.NET
7 3 (0.31%) VB6
7 3 (0.31%) VBScript
7 3 (0.31%) XAML
8 1 (0.10%) Bash Shell
8 1 (0.10%) C
8 1 (0.10%) VBA
Qualifications
1 143 (14.61%) Security Cleared
2 123 (12.56%) SC Cleared
3 39 (3.98%) Microsoft Certification
4 16 (1.63%) MCSE
5 14 (1.43%) Degree
6 13 (1.33%) MCP
7 12 (1.23%) MCSA
8 10 (1.02%) A+ Certification
8 10 (1.02%) DV Cleared
8 10 (1.02%) MCDST
9 6 (0.61%) Computer Science Degree
10 5 (0.51%) MCITP
11 3 (0.31%) BPSS Clearance
11 3 (0.31%) Cisco Certification
11 3 (0.31%) DBS Check
11 3 (0.31%) ITIL Certification
11 3 (0.31%) ITIL Foundation Certificate
12 2 (0.20%) CCNA
12 2 (0.20%) MOS
12 2 (0.20%) Network+ Certification
Quality Assurance & Compliance
1 62 (6.33%) SLA
2 8 (0.82%) QA
3 3 (0.31%) Disclosure Scotland
4 2 (0.20%) GxP
5 1 (0.10%) GDPR
5 1 (0.10%) HL7
5 1 (0.10%) IEC 62304
System Software
1 400 (40.86%) Active Directory
2 47 (4.80%) VMware Infrastructure
3 32 (3.27%) Microsoft App-V
4 24 (2.45%) Virtual Desktop
5 22 (2.25%) Hyper-V
6 21 (2.15%) XenApp
7 18 (1.84%) XenDesktop
8 16 (1.63%) BitLocker
9 7 (0.72%) VMware ESXi
10 6 (0.61%) vSphere
11 5 (0.51%) VMware NSX
12 3 (0.31%) Virtual Machines
13 2 (0.20%) Samba
13 2 (0.20%) VMware Server
14 1 (0.10%) Microsoft Virtual Server
14 1 (0.10%) Terminal Server
14 1 (0.10%) Terminal Services
14 1 (0.10%) Virtual Servers
14 1 (0.10%) VMware Workstation
Systems Management
1 171 (17.47%) SCCM
2 18 (1.84%) Systems Management Server (SMS)
3 8 (0.82%) AirWatch
3 8 (0.82%) WSUS
4 7 (0.72%) Symantec Endpoint Protection
5 6 (0.61%) NetBackup
5 6 (0.61%) Norton AntiVirus
6 5 (0.51%) Microsoft Intune
6 5 (0.51%) vMotion
6 5 (0.51%) vRealize
6 5 (0.51%) ZENworks
7 4 (0.41%) Backup Exec
8 3 (0.31%) Aspera SmartTrack
8 3 (0.31%) Cisco CUCM
8 3 (0.31%) McAfee ePO
8 3 (0.31%) SCOM
9 2 (0.20%) OpenView
9 2 (0.20%) SCOrch
9 2 (0.20%) SCSM
9 2 (0.20%) ThinApp
Vendors
1 281 (28.70%) Microsoft
2 88 (8.99%) Citrix
3 73 (7.46%) Apple
4 72 (7.35%) VMware
5 48 (4.90%) HP
6 24 (2.45%) Cisco
7 23 (2.35%) ServiceNow
8 21 (2.15%) SAP
9 17 (1.74%) Ivanti
10 14 (1.43%) Dell
10 14 (1.43%) McAfee
10 14 (1.43%) Symantec
11 13 (1.33%) Altiris
12 11 (1.12%) Sophos
12 11 (1.12%) Wyse
13 10 (1.02%) Lotus
14 9 (0.92%) Google
14 9 (0.92%) Xerox
15 8 (0.82%) Remedy
16 7 (0.72%) Avaya