Period
to 25 May 2019

The median contractor rate for a Desktop Support was £150 per day in advertised job vacancies in the UK excluding London during the 6 months to 25 May 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
UK > UK excluding London
6 months to
25 May 2019
Same period 2018 Same period 2017
Rank 254 233 297
Rank change year-on-year -21 +64 -38
Contract jobs requiring a Desktop Support 487 562 376
As % of all contract IT jobs advertised in the UK excluding London 0.99% 1.05% 0.77%
As % of the Job Titles category 1.05% 1.11% 0.81%
Number of daily rates quoted 238 257 161
UK excluding London median daily rate £150 £145 £145
Median daily rate % change year-on-year +3.45% - -3.33%
10th Percentile £110 £114 £105
90th Percentile £238 £243 £215
UK median daily rate £175 £155 £150
% change year-on-year +12.90% +3.33% -6.25%
Number of hourly rates quoted 159 218 141
UK excluding London median hourly rate £15.00 £14.05 £15.00
Median hourly rate % change year-on-year +6.76% -6.33% -
10th Percentile £11.17 £11.17 £11.17
90th Percentile £18.71 £18.30 £21.00
UK median hourly rate £15.76 £15.86 £15.86
% change year-on-year -0.63% - +2.32%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK excluding London
Contract vacancies in the UK excluding London with a recognized job title 46,562 50,743 46,318
% of contract IT jobs with a recognized job title 94.96% 94.93% 95.04%
Number of daily rates quoted 28,897 30,849 28,117
UK excluding London median daily rate £425 £412 £400
Median daily rate % change year-on-year +3.16% +3.00% +3.23%
10th Percentile £245 £245 £225
90th Percentile £600 £570 £550
UK median daily rate £473 £450 £425
% change year-on-year +5.00% +5.88% +1.19%
Number of hourly rates quoted 2,204 2,257 2,328
UK excluding London median hourly rate £17.50 £17.50 £18.00
Median hourly rate % change year-on-year - -2.78% -7.69%
10th Percentile £11.00 £10.50 £10.50
90th Percentile £50.00 £47.50 £48.75
UK median hourly rate £18.78 £18.00 £18.84
% change year-on-year +4.31% -4.46% -5.80%

Desktop Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Desktop Support in the UK excluding London

Desktop Support
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the UK excluding London.

Contractor daily rate trend for Desktop Support in the UK excluding London

Desktop Support
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing Desktop Support in the UK excluding London over the 6 months to 25 May 2019.

Contractor daily rate histogram for Desktop Support in the UK excluding London

Desktop Support
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the UK excluding London.

Contractor hourly rate trend for Desktop Support in the UK excluding London

Desktop Support
Contractor Hourly Rate Histogram in the UK excluding London

The hourly rate distribution of IT jobs citing Desktop Support in the UK excluding London over the 6 months to 25 May 2019.

Contractor hourly rate histogram for Desktop Support in the UK excluding London

Desktop Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK excluding London region over the 6 months to 25 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -50 110 £173 +18.97% 19
North of England +21 84 £148 -14.49% 8
South West -30 77 £158 +18.18% 8
East of England +11 76 £175 +16.67% 4
Midlands -5 60 £138 +1.85% 2
Scotland +36 58 £135 -32.50%
North West +17 41 £160 +18.52% 6
East Midlands +24 34 £141 +20.21% 1
Yorkshire +7 31 £138 -31.25% 2
West Midlands -14 26 £125 -13.79% 1
Wales +9 21 £155 -13.89% 1
North East +16 12 £175 -14.63%
Northern Ireland +11 2 £90 -
Desktop Support
UK

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the UK excluding London

For the 6 months to 25 May 2019, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Desktop Support in the job title.

1 348 (71.46%) Windows
2 223 (45.79%) Windows 7
3 221 (45.38%) Active Directory
4 209 (42.92%) Windows 10
5 136 (27.93%) Microsoft Office
6 133 (27.31%) Office 365
7 123 (25.26%) Microsoft
8 74 (15.20%) SCCM
9 70 (14.37%) ITIL
10 60 (12.32%) Migration
11 58 (11.91%) Finance
12 56 (11.50%) Windows XP
13 54 (11.09%) Break/Fix
14 47 (9.65%) Windows 8
15 39 (8.01%) SLA
16 38 (7.80%) Windows Server
17 36 (7.39%) Time Management
18 34 (6.98%) TCP/IP
19 31 (6.37%) Citrix
19 31 (6.37%) Internet
19 31 (6.37%) Security Cleared
20 30 (6.16%) SC Cleared
21 29 (5.95%) Apple
21 29 (5.95%) Problem-Solving
22 28 (5.75%) MS Exchange
23 27 (5.54%) iPhone
24 26 (5.34%) Android
24 26 (5.34%) ITSM
24 26 (5.34%) Service Management
25 25 (5.13%) Manufacturing

Desktop Support Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (5.75%) MS Exchange
2 13 (2.67%) Blackberry Enterprise Server
3 7 (1.44%) IBM Notes
3 7 (1.44%) SharePoint
3 7 (1.44%) Skype for Business
4 4 (0.82%) IIS
5 2 (0.41%) Exchange Server 2003
5 2 (0.41%) Exchange Server 2007
6 1 (0.21%) Apache
6 1 (0.21%) Exchange Server 2010
6 1 (0.21%) Tomcat
Applications
1 136 (27.93%) Microsoft Office
2 11 (2.26%) Microsoft Excel
3 8 (1.64%) Microsoft PowerPoint
4 6 (1.23%) MS Visio
5 4 (0.82%) CATIA
5 4 (0.82%) Microsoft Project
5 4 (0.82%) Pro/ENGINEER
5 4 (0.82%) PTC Creo
6 1 (0.21%) Acrobat
6 1 (0.21%) S-PLUS
Business Applications
1 5 (1.03%) Remedy ITSM
2 2 (0.41%) Eikon
3 1 (0.21%) assyst
Cloud Services
1 133 (27.31%) Office 365
2 6 (1.23%) Microsoft Azure
3 2 (0.41%) Amazon AWS
4 1 (0.21%) OneDrive
Communications & Networking
1 34 (6.98%) TCP/IP
2 31 (6.37%) Internet
3 24 (4.93%) VPN
4 20 (4.11%) LAN
5 19 (3.90%) Remote Desktop
6 15 (3.08%) WAN
7 13 (2.67%) DNS
8 12 (2.46%) Skype
9 11 (2.26%) DHCP
10 9 (1.85%) Wireless
11 8 (1.64%) SMS
12 7 (1.44%) Firewall
13 6 (1.23%) Ethernet
13 6 (1.23%) Intranet
13 6 (1.23%) VoIP
14 5 (1.03%) SAN
15 4 (0.82%) WebEx
16 3 (0.62%) IP Telephony
17 2 (0.41%) Cisco IOS
17 2 (0.41%) Wi-Fi
Database & Business Intelligence
1 4 (0.82%) SQL Server
2 3 (0.62%) Data Warehouse
3 1 (0.21%) MySQL
Development Applications
1 1 (0.21%) Android Studio
1 1 (0.21%) Visual Studio
General
1 58 (11.91%) Finance
2 25 (5.13%) Manufacturing
2 25 (5.13%) Telecoms
3 23 (4.72%) Marketing
4 18 (3.70%) Electronics
5 10 (2.05%) Banking
6 6 (1.23%) Automotive
6 6 (1.23%) Legal
6 6 (1.23%) Retail
7 4 (0.82%) Games
8 3 (0.62%) Law
8 3 (0.62%) Pharmaceutical
9 2 (0.41%) Back Office
9 2 (0.41%) Financial Institution
9 2 (0.41%) Front Office
9 2 (0.41%) Investment Banking
10 1 (0.21%) Billing
10 1 (0.21%) Publishing
10 1 (0.21%) Retail Banking
Libraries, Frameworks & Software Standards
1 5 (1.03%) LDAP
2 1 (0.21%) .NET
2 1 (0.21%) 802.1X
2 1 (0.21%) Apache Cordova
2 1 (0.21%) iOS SDK
2 1 (0.21%) Node.js
2 1 (0.21%) Software Packaging
Miscellaneous
1 27 (5.54%) iPhone
2 23 (4.72%) Analytical Skills
3 21 (4.31%) Data Centre
4 19 (3.90%) Video Conferencing
5 14 (2.87%) Blackberry
5 14 (2.87%) Driving Licence
5 14 (2.87%) NHS
6 12 (2.46%) Fat Client
6 12 (2.46%) Management Information System
6 12 (2.46%) Self-Motivation
6 12 (2.46%) Thin Client
7 10 (2.05%) BYOD
8 9 (1.85%) iPad
9 8 (1.64%) Mobile App
10 7 (1.44%) User Experience
11 5 (1.03%) CMDB
12 4 (0.82%) AS400
12 4 (0.82%) Smartphone
12 4 (0.82%) Virtual Team
13 2 (0.41%) Fixed Income
Operating Systems
1 348 (71.46%) Windows
2 223 (45.79%) Windows 7
3 209 (42.92%) Windows 10
4 56 (11.50%) Windows XP
5 47 (9.65%) Windows 8
6 38 (7.80%) Windows Server
7 26 (5.34%) Android
8 24 (4.93%) Windows Server 2008
9 15 (3.08%) Mac OS
9 15 (3.08%) Windows Server 2003
9 15 (3.08%) Windows Server 2012
10 14 (2.87%) Apple iOS
11 12 (2.46%) Linux
12 8 (1.64%) Mac OS X
13 5 (1.03%) Ubuntu
14 4 (0.82%) Windows Vista
15 3 (0.62%) Windows 2000
16 2 (0.41%) Unix
16 2 (0.41%) Windows Mobile
16 2 (0.41%) Windows NT
Processes & Methodologies
1 70 (14.37%) ITIL
2 60 (12.32%) Migration
3 54 (11.09%) Break/Fix
4 36 (7.39%) Time Management
5 29 (5.95%) Problem-Solving
6 26 (5.34%) ITSM
6 26 (5.34%) Service Management
7 22 (4.52%) Business Intelligence
8 18 (3.70%) Digital Marketing
8 18 (3.70%) Programme Management
9 15 (3.08%) Asset Management
9 15 (3.08%) Root Cause Analysis
10 13 (2.67%) Service Delivery
11 12 (2.46%) Change Management
11 12 (2.46%) Incident Management
12 9 (1.85%) Application Packaging
12 9 (1.85%) Information Security
13 8 (1.64%) Computer Science
13 8 (1.64%) Continuous Improvement
13 8 (1.64%) Problem Management
Programming Languages
1 9 (1.85%) C
2 5 (1.03%) SQL
3 4 (0.82%) MATLAB
3 4 (0.82%) PowerShell
4 3 (0.62%) VB
5 1 (0.21%) VBA
Qualifications
1 31 (6.37%) Security Cleared
2 30 (6.16%) SC Cleared
3 17 (3.49%) A+ Certification
4 13 (2.67%) Microsoft Certification
5 11 (2.26%) Degree
6 6 (1.23%) ECDL
6 6 (1.23%) ITIL Certification
6 6 (1.23%) ITIL Foundation Certificate
6 6 (1.23%) MCSA
7 5 (1.03%) MCSE
8 3 (0.62%) MCP
8 3 (0.62%) MOS
9 2 (0.41%) DBS Check
9 2 (0.41%) GNVQ
9 2 (0.41%) MCDST
9 2 (0.41%) Network+ Certification
10 1 (0.21%) BPSS Clearance
10 1 (0.21%) CCNA
10 1 (0.21%) CCNP
10 1 (0.21%) Cisco Certification
Quality Assurance & Compliance
1 39 (8.01%) SLA
2 5 (1.03%) GxP
3 4 (0.82%) GMP
3 4 (0.82%) QA
4 3 (0.62%) 21 CFR Part 11
4 3 (0.62%) PMO
5 2 (0.41%) NIST 800
6 1 (0.21%) Disclosure Scotland
6 1 (0.21%) GDPR
6 1 (0.21%) HIPAA
6 1 (0.21%) ISO/IEC 20000
6 1 (0.21%) Sarbanes-Oxley
System Software
1 221 (45.38%) Active Directory
2 14 (2.87%) VMware Infrastructure
3 10 (2.05%) Virtual Desktop
4 6 (1.23%) BitLocker
5 5 (1.03%) XenApp
6 4 (0.82%) XenDesktop
7 3 (0.62%) Terminal Services
7 3 (0.62%) VirtualBox
7 3 (0.62%) VMware Workstation
8 2 (0.41%) NDS
8 2 (0.41%) NetIQ eDirectory
8 2 (0.41%) Virtual Servers
9 1 (0.21%) Citrix Hypervisor
9 1 (0.21%) Hyper-V
9 1 (0.21%) iptables
9 1 (0.21%) VMware ESXi
9 1 (0.21%) vSphere
Systems Management
1 74 (15.20%) SCCM
2 9 (1.85%) Norton AntiVirus
3 5 (1.03%) AirWatch
4 4 (0.82%) Microsoft Intune
4 4 (0.82%) Systems Management Server (SMS)
5 3 (0.62%) SCOM
5 3 (0.62%) Symantec Endpoint Protection
6 2 (0.41%) Cisco CUCM
6 2 (0.41%) McAfee ePO
6 2 (0.41%) ServiceCenter
6 2 (0.41%) WSUS
6 2 (0.41%) ZENworks
7 1 (0.21%) Business Desktop Deployment
7 1 (0.21%) Failover Clustering
7 1 (0.21%) vCenter Server
Vendors
1 123 (25.26%) Microsoft
2 31 (6.37%) Citrix
3 29 (5.95%) Apple
4 25 (5.13%) ServiceNow
5 22 (4.52%) VMware
6 18 (3.70%) SAP
7 17 (3.49%) HP
8 15 (3.08%) Cisco
8 15 (3.08%) Remedy
9 10 (2.05%) Symantec
10 7 (1.44%) Avaya
10 7 (1.44%) Lotus
11 6 (1.23%) Wyse
12 5 (1.03%) Altiris
12 5 (1.03%) Dell
13 4 (0.82%) ANSYS
13 4 (0.82%) Oracle
14 3 (0.62%) Bomgar
14 3 (0.62%) Polycom
14 3 (0.62%) Sony