Period
to 27 January 2022

The median contractor rate for an IT Support Engineer was £175 per day in advertised job vacancies during the 6 months to 27 January 2022.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support Engineer
UK
6 months to
27 Jan 2022
Same period 2021 Same period 2020
Rank 527 463 461
Rank change year-on-year -64 -2 +188
Contract jobs requiring an IT Support Engineer 323 139 314
As % of all contract jobs advertised in the UK 0.37% 0.33% 0.44%
As % of the Job Titles category 0.39% 0.35% 0.47%
Number of daily rates quoted 217 85 198
10th Percentile £113 £113 £112
25th Percentile £135 £128 £130
Median daily rate (50th Percentile) £175 £170 £168
Median % change year-on-year +2.94% +1.49% +6.35%
75th Percentile £206 £200 £200
90th Percentile £270 £241 £250
UK excluding London median daily rate £165 £155 £157
% change year-on-year +6.45% -1.12% -0.48%
Number of hourly rates quoted 39 41 58
10th Percentile £13.88 - £13.00
25th Percentile £15.00 £11.17 £14.00
Median hourly rate £17.50 £12.50 £16.00
Median % change year-on-year +40.00% -21.88% +5.54%
75th Percentile £19.40 £17.25 £18.53
90th Percentile £21.00 £20.75 £20.00
UK excluding London median hourly rate £17.50 £12.65 £16.00
% change year-on-year +38.31% -20.92% +5.54%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 82,004 39,284 67,151
% of contract IT jobs with a recognized job title 93.37% 92.53% 93.86%
Number of daily rates quoted 57,538 26,919 44,905
10th Percentile £305 £256 £238
25th Percentile £413 £363 £363
Median daily rate (50th Percentile) £520 £470 £450
Median % change year-on-year +10.64% +4.44% -
75th Percentile £625 £573 £563
90th Percentile £700 £650 £650
UK excluding London median daily rate £450 £425 £425
% change year-on-year +5.88% - -
Number of hourly rates quoted 2,028 1,437 2,482
10th Percentile £12.25 £11.17 £11.17
25th Percentile £14.39 £14.25 £14.00
Median hourly rate £21.07 £23.47 £18.00
Median % change year-on-year -10.25% +30.39% +2.56%
75th Percentile £46.88 £45.25 £38.00
90th Percentile £62.33 £58.00 £50.00
UK excluding London median hourly rate £18.12 £19.50 £17.50
% change year-on-year -7.10% +11.43% -

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing IT Support Engineer.

Daily rate trend for IT Support Engineer in the UK

IT Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing IT Support Engineer over the 6 months to 27 January 2022.

Daily rate histogram for IT Support Engineer in the UK

IT Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing IT Support Engineer.

Hourly rate trend for IT Support Engineer in the UK

IT Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 27 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -32 293 £175 +6.06% 235
UK excluding London -28 212 £165 +6.45% 214
London -97 100 £200 +11.11% 40
South East -28 54 £170 -19.05% 54
North of England -38 42 £150 - 59
Midlands -50 36 £175 +25.00% 36
South West -30 34 £150 +22.45% 22
North West -33 25 £146 -3.00% 34
East of England -31 22 £133 -19.39% 24
East Midlands -20 19 £175 +4.48% 20
West Midlands -44 17 £175 +45.83% 16
Scotland -43 14 £200 +60.00% 13
Work from Home -147 14 £200 +14.29% 26
Yorkshire -37 10 £171 +31.73% 18
Wales -28 9 £100 -37.98% 4
North East +3 7 £180 +2.86% 7
Channel Islands - 2 - -

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 January 2022, IT Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support Engineer in the job title.

1 219 (67.80%) Windows
2 148 (45.82%) Microsoft 365
3 121 (37.46%) Active Directory
4 120 (37.15%) Microsoft
5 105 (32.51%) Windows 10
6 76 (23.53%) Microsoft Office
7 64 (19.81%) Social Skills
8 60 (18.58%) Windows Server
9 55 (17.03%) SCCM
10 51 (15.79%) ITIL
11 43 (13.31%) Windows 7
12 38 (11.76%) LAN
13 35 (10.84%) Problem-Solving
14 34 (10.53%) Cisco
14 34 (10.53%) Citrix
14 34 (10.53%) Apple
15 28 (8.67%) Break/Fix
16 27 (8.36%) Azure
17 26 (8.05%) VMware
17 26 (8.05%) WAN
17 26 (8.05%) SLA
18 23 (7.12%) MS Exchange
18 23 (7.12%) Dell
18 23 (7.12%) Windows Server 2012
19 22 (6.81%) Finance
20 21 (6.50%) VPN
20 21 (6.50%) Driving Licence
21 19 (5.88%) Android
21 19 (5.88%) Public Sector
22 18 (5.57%) Security Cleared

IT Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (7.12%) MS Exchange
2 8 (2.48%) Skype for Business
3 6 (1.86%) IBM Notes
4 4 (1.24%) SharePoint
5 3 (0.93%) Exchange Server 2010
6 2 (0.62%) Confluence
6 2 (0.62%) Exchange Server 2007
7 1 (0.31%) CMS
7 1 (0.31%) Exchange Server 2003
7 1 (0.31%) IIS
7 1 (0.31%) MTS
7 1 (0.31%) Office Communications Server
Applications
1 76 (23.53%) Microsoft Office
2 7 (2.17%) Microsoft Excel
3 3 (0.93%) Microsoft PowerPoint
3 3 (0.93%) Spreadsheet
4 1 (0.31%) Acrobat
4 1 (0.31%) Adobe Creative Suite
4 1 (0.31%) Microsoft Project
4 1 (0.31%) MS Visio
Business Applications
1 1 (0.31%) Dynamics NAV
1 1 (0.31%) Elite 3E
1 1 (0.31%) NetSuite
1 1 (0.31%) Remedy ITSM
Cloud Services
1 148 (45.82%) Microsoft 365
2 27 (8.36%) Azure
3 13 (4.02%) Azure Active Directory
4 9 (2.79%) Google Workspace
5 4 (1.24%) Mimecast
5 4 (1.24%) OneDrive
6 3 (0.93%) SaaS
7 2 (0.62%) Slack
8 1 (0.31%) Adobe Creative Cloud
8 1 (0.31%) AWS
8 1 (0.31%) Cloud Computing
8 1 (0.31%) Dynamics 365
8 1 (0.31%) iTunes
Communications & Networking
1 38 (11.76%) LAN
2 26 (8.05%) WAN
3 21 (6.50%) VPN
4 17 (5.26%) DHCP
4 17 (5.26%) TCP/IP
5 15 (4.64%) Firewall
6 14 (4.33%) DNS
7 9 (2.79%) Cisco IOS
8 8 (2.48%) Skype
9 7 (2.17%) Remote Desktop
9 7 (2.17%) SAN
9 7 (2.17%) Wi-Fi
10 6 (1.86%) Telepresence
10 6 (1.86%) VoIP
10 6 (1.86%) Wireless
11 5 (1.55%) NetScaler
11 5 (1.55%) SSL
11 5 (1.55%) WebEx
12 4 (1.24%) ADSL
12 4 (1.24%) Network Security
Database & Business Intelligence
1 2 (0.62%) SQL Server
2 1 (0.31%) BusinessObjects
2 1 (0.31%) Crystal Reports
2 1 (0.31%) SQL Server Reporting Services
Development Applications
1 2 (0.62%) JIRA
General
1 64 (19.81%) Social Skills
2 22 (6.81%) Finance
3 19 (5.88%) Public Sector
4 14 (4.33%) Analytical Skills
4 14 (4.33%) Telecoms
5 13 (4.02%) Retail
6 12 (3.72%) Manufacturing
7 9 (2.79%) Organisational Skills
8 7 (2.17%) French Language
9 4 (1.24%) Electronics
9 4 (1.24%) Legal
9 4 (1.24%) Marketing
10 3 (0.93%) Banking
10 3 (0.93%) Law
10 3 (0.93%) Mandarin Language
11 2 (0.62%) Advertising
11 2 (0.62%) Financial Institution
11 2 (0.62%) German Language
11 2 (0.62%) Italian Language
11 2 (0.62%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.31%) SAML
1 1 (0.31%) XMPP
Miscellaneous
1 21 (6.50%) Driving Licence
2 12 (3.72%) Management Information System
2 12 (3.72%) Video Conferencing
3 9 (2.79%) NHS
3 9 (2.79%) Self-Motivation
4 7 (2.17%) Smartphone
5 6 (1.86%) Blackberry
5 6 (1.86%) iPad
6 4 (1.24%) Data Protection Act
7 3 (0.93%) Data Centre
7 3 (0.93%) Virtual Team
8 2 (0.62%) iPhone
9 1 (0.31%) Cyberthreat
9 1 (0.31%) Digital Media
9 1 (0.31%) Digital Signage
9 1 (0.31%) Fat Client
9 1 (0.31%) Handset
9 1 (0.31%) Mobile Computing
9 1 (0.31%) PDA
9 1 (0.31%) Replication
Operating Systems
1 219 (67.80%) Windows
2 105 (32.51%) Windows 10
3 60 (18.58%) Windows Server
4 43 (13.31%) Windows 7
5 23 (7.12%) Windows Server 2012
6 19 (5.88%) Android
7 17 (5.26%) Linux
8 15 (4.64%) Apple iOS
8 15 (4.64%) Windows Server 2016
9 14 (4.33%) Mac OS
10 10 (3.10%) Mac OS X
11 6 (1.86%) VMS
11 6 (1.86%) Windows Server 2008
12 5 (1.55%) Windows 8
12 5 (1.55%) Windows Phone
13 3 (0.93%) Windows Server 2019
13 3 (0.93%) Windows XP
14 1 (0.31%) Red Hat Enterprise Linux
14 1 (0.31%) Windows 2000
14 1 (0.31%) Windows Server 2003
Processes & Methodologies
1 51 (15.79%) ITIL
2 35 (10.84%) Problem-Solving
3 28 (8.67%) Break/Fix
4 17 (5.26%) Service Management
5 15 (4.64%) Asset Management
6 14 (4.33%) Incident Management
7 13 (4.02%) Mobile Device Management
7 13 (4.02%) Service Delivery
8 10 (3.10%) Server Management
9 9 (2.79%) ERP
10 8 (2.48%) ITSM
11 7 (2.17%) Security Patching
11 7 (2.17%) Time Management
12 6 (1.86%) Data Protection
12 6 (1.86%) Multi-Factor Authentication
12 6 (1.86%) Two-Factor Authentication
13 5 (1.55%) Change Management
13 5 (1.55%) Continuous Improvement
13 5 (1.55%) Patch Management
13 5 (1.55%) User Acceptance Testing
Programming Languages
1 6 (1.86%) PowerShell
2 4 (1.24%) SQL
Qualifications
1 18 (5.57%) Security Cleared
2 14 (4.33%) SC Cleared
3 13 (4.02%) Cisco Certification
4 12 (3.72%) Microsoft Certification
5 10 (3.10%) CCNA
6 9 (2.79%) MCSE
7 8 (2.48%) Degree
8 7 (2.17%) MCP
8 7 (2.17%) MCSA
9 6 (1.86%) ITIL Foundation Certificate
10 5 (1.55%) A+ Certification
11 4 (1.24%) DBS Check
12 3 (0.93%) BPSS Clearance
12 3 (0.93%) Computer Science Degree
12 3 (0.93%) MCITP
13 2 (0.62%) Dell Certification
13 2 (0.62%) ITIL Certification
14 1 (0.31%) CCNP
14 1 (0.31%) HND
14 1 (0.31%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 26 (8.05%) SLA
2 9 (2.79%) PCI DSS
3 6 (1.86%) ISO 9001
3 6 (1.86%) ISO/IEC 27001
4 3 (0.93%) Sarbanes-Oxley
5 2 (0.62%) GDPR
6 1 (0.31%) Cyber Essentials
System Software
1 121 (37.46%) Active Directory
2 16 (4.95%) VMware Infrastructure
3 8 (2.48%) Hyper-V
3 8 (2.48%) Virtual Servers
3 8 (2.48%) vSphere
4 7 (2.17%) VMware ESXi
5 4 (1.24%) Virtual Desktop
6 2 (0.62%) Virtual Machines
7 1 (0.31%) Firmware
7 1 (0.31%) Microsoft Virtual Server
7 1 (0.31%) VMware Workstation
Systems Management
1 55 (17.03%) SCCM
2 13 (4.02%) Microsoft Intune
3 9 (2.79%) Jamf Pro
4 5 (1.55%) AirWatch
4 5 (1.55%) Norton AntiVirus
5 2 (0.62%) WSUS
6 1 (0.31%) ServiceCenter
6 1 (0.31%) Single Sign-On
6 1 (0.31%) Systems Management Server (SMS)
Vendors
1 120 (37.15%) Microsoft
2 34 (10.53%) Apple
2 34 (10.53%) Cisco
2 34 (10.53%) Citrix
3 26 (8.05%) VMware
4 23 (7.12%) Dell
5 15 (4.64%) ServiceNow
6 9 (2.79%) Adobe
6 9 (2.79%) HP
6 9 (2.79%) IBM
6 9 (2.79%) SAP
7 8 (2.48%) Meraki
8 7 (2.17%) Polycom
9 5 (1.55%) McAfee
9 5 (1.55%) Symantec
10 4 (1.24%) Bloomberg
10 4 (1.24%) Google
10 4 (1.24%) Juniper
11 3 (0.93%) Okta
11 3 (0.93%) SolarWinds