Period
to 24 November 2017

The median contractor rate for an IT Support Engineer was £150 per day in advertised job vacancies during the 6 months to 24 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support Engineer
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 688 667 670
Rank change year-on-year -21 +3 -4
Contract jobs requiring an IT Support Engineer 209 222 224
As % of all contract IT jobs advertised in the UK 0.20% 0.21% 0.20%
As % of the Job Titles category 0.21% 0.22% 0.21%
Number of daily rates quoted 111 107 103
UK median daily rate £150 £160 £160
Median daily rate % change year-on-year -6.25% - -4.48%
10th Percentile £108 £103 £108
90th Percentile £245 £275 £250
UK excluding London median daily rate £150 £160 £150
% change year-on-year -6.25% +6.67% -3.23%
Number of hourly rates quoted 49 60 74
UK median hourly rate £17.50 £14.50 £13.48
Median hourly rate % change year-on-year +20.69% +7.57% -3.71%
10th Percentile £12.90 £10.75 £10.08
90th Percentile £161.00 £23.78 £18.93
UK excluding London median hourly rate £14.50 £14.50 £13.00
% change year-on-year - +11.54% -7.14%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97695 99488 108685
% of contract IT jobs with a recognized job title 94.79% 94.75% 94.91%
Number of daily rates quoted 64489 64865 69136
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2905 3326 4142
UK median hourly rate £18.69 £18.00 £18.00
Median hourly rate % change year-on-year +3.81% - +9.09%
10th Percentile £10.93 £10.50 £10.50
90th Percentile £47.83 £47.45 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support Engineer.

Contractor daily rate trend for IT Support Engineer in the UK

IT Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IT Support Engineer over the 6 months to 24 November 2017.

Contractor daily rate histogram for IT Support Engineer in the UK

IT Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support Engineer.

Contractor hourly rate trend for IT Support Engineer in the UK

IT Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing IT Support Engineer over the 6 months to 24 November 2017.

Contractor hourly rate histogram for IT Support Engineer in the UK

IT Support Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 199 £150 -6.25% 89
UK excluding London -3 115 £150 -6.25% 72
London +18 91 £138 -21.43% 20
South East +7 39 £150 -14.29% 22
Midlands +30 23 £150 +11.11% 13
North of England +49 15 £199 +13.57% 19
South West -10 15 £165 +17.86% 8
East Midlands -3 14 £150 -10.45% 5
East of England -17 14 £150 -17.81% 7
North West +31 9 £150 -14.29% 15
West Midlands +22 9 £105 -19.23% 8
Scotland +4 7 £115 -14.81% 2
Yorkshire +18 5 £200 +33.33% 4
Wales +6 2 £130 -42.22% 1
North East +61 1 £200 -

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 November 2017, IT Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring IT Support Engineer in the job title.

1 159 (76.08%) Windows
2 93 (44.50%) Active Directory
3 70 (33.49%) Microsoft
4 61 (29.19%) Windows 7
5 54 (25.84%) Office 365
6 51 (24.40%) Windows 10
6 51 (24.40%) Microsoft Office
7 50 (23.92%) ITIL
8 43 (20.57%) Windows Server
9 31 (14.83%) Cisco
10 28 (13.40%) Android
11 27 (12.92%) Windows 8
12 24 (11.48%) VMware
13 18 (8.61%) DNS
14 17 (8.13%) Citrix
15 16 (7.66%) Mac OS X
15 16 (7.66%) Apple
15 16 (7.66%) TCP/IP
15 16 (7.66%) Finance
15 16 (7.66%) VMware Infrastructure
16 15 (7.18%) SCCM
16 15 (7.18%) Asset Management
16 15 (7.18%) LAN
16 15 (7.18%) HP
16 15 (7.18%) SLA
16 15 (7.18%) Apple iOS
17 14 (6.70%) DHCP
17 14 (6.70%) Service Management
17 14 (6.70%) Security Cleared
18 13 (6.22%) iPhone

IT Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (5.74%) SharePoint
2 10 (4.78%) MS Exchange
3 7 (3.35%) IBM Notes
4 5 (2.39%) Skype for Business
5 2 (0.96%) Blackberry Enterprise Server
5 2 (0.96%) Exchange Server 2013
5 2 (0.96%) SharePoint 2013
6 1 (0.48%) Confluence
6 1 (0.48%) Exchange Server 2007
6 1 (0.48%) Exchange Server 2010
6 1 (0.48%) Oracle Workflow
6 1 (0.48%) SharePoint 2010
Applications
1 51 (24.40%) Microsoft Office
2 4 (1.91%) Microsoft Excel
3 1 (0.48%) HipChat
Business Applications
1 4 (1.91%) Dynamics NAV
2 2 (0.96%) assyst
3 1 (0.48%) Eikon
3 1 (0.48%) Teamcenter
Cloud Services
1 54 (25.84%) Office 365
2 4 (1.91%) G Suite
3 3 (1.44%) Microsoft Azure
4 1 (0.48%) Azure Active Directory
4 1 (0.48%) Mimecast
4 1 (0.48%) OneDrive
Communications & Networking
1 18 (8.61%) DNS
2 16 (7.66%) TCP/IP
3 15 (7.18%) LAN
4 14 (6.70%) DHCP
5 11 (5.26%) VPN
6 10 (4.78%) Cisco IOS
6 10 (4.78%) WAN
7 8 (3.83%) Wireless
8 6 (2.87%) Skype
9 5 (2.39%) Broadband
10 4 (1.91%) Firewall
10 4 (1.91%) Unified Communications
10 4 (1.91%) VLAN
10 4 (1.91%) WLAN
11 2 (0.96%) Ethernet
11 2 (0.96%) PBX
11 2 (0.96%) SAN
11 2 (0.96%) VoIP
11 2 (0.96%) Wi-Fi
12 1 (0.48%) Internet
Database & Business Intelligence
1 3 (1.44%) SQL Server
2 1 (0.48%) MS Access
General
1 16 (7.66%) Finance
2 9 (4.31%) Banking
3 5 (2.39%) Advertising
3 5 (2.39%) Retail
3 5 (2.39%) Telecoms
4 4 (1.91%) Automotive
4 4 (1.91%) Law
5 3 (1.44%) Back Office
5 3 (1.44%) Legal
6 2 (0.96%) Investment Banking
7 1 (0.48%) Games
7 1 (0.48%) Private Banking
7 1 (0.48%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.48%) 802.1X
1 1 (0.48%) JSON
1 1 (0.48%) RESTful
Miscellaneous
1 13 (6.22%) Blackberry
1 13 (6.22%) iPhone
2 10 (4.78%) Driving Licence
3 8 (3.83%) Video Conferencing
4 7 (3.35%) Smartphone
5 6 (2.87%) iPad
6 3 (1.44%) Analytical Skills
6 3 (1.44%) Fat Client
6 3 (1.44%) Thin Client
7 2 (0.96%) BYOD
7 2 (0.96%) Clustering
7 2 (0.96%) Data Centre
7 2 (0.96%) Handset
7 2 (0.96%) Management Information System
7 2 (0.96%) NHS
8 1 (0.48%) Analytical Mindset
8 1 (0.48%) Equities
8 1 (0.48%) Fixed Income
8 1 (0.48%) Mobile Computing
8 1 (0.48%) Replication
Operating Systems
1 159 (76.08%) Windows
2 61 (29.19%) Windows 7
3 51 (24.40%) Windows 10
4 43 (20.57%) Windows Server
5 28 (13.40%) Android
6 27 (12.92%) Windows 8
7 16 (7.66%) Mac OS X
8 15 (7.18%) Apple iOS
9 12 (5.74%) Windows Server 2008
10 11 (5.26%) Windows Server 2012
11 9 (4.31%) Linux
12 7 (3.35%) Mac OS
13 4 (1.91%) Windows Server 2003
13 4 (1.91%) Windows XP
14 3 (1.44%) Windows Mobile
15 2 (0.96%) Unix
16 1 (0.48%) SUSE
16 1 (0.48%) SUSE Linux Enterprise Server
16 1 (0.48%) Windows Embedded Compact
16 1 (0.48%) Windows Vista
Processes & Methodologies
1 50 (23.92%) ITIL
2 15 (7.18%) Asset Management
3 14 (6.70%) Service Management
4 12 (5.74%) ITSM
4 12 (5.74%) Time Management
5 9 (4.31%) Migration
6 8 (3.83%) Break/Fix
6 8 (3.83%) Mobile Device Management
7 6 (2.87%) Disaster Recovery
7 6 (2.87%) ITIL V3
7 6 (2.87%) Line Management
7 6 (2.87%) Service Delivery
8 5 (2.39%) Knowledge Management
8 5 (2.39%) Ticket Management
9 4 (1.91%) Data Loss Prevention
9 4 (1.91%) Desktop Virtualisation
10 3 (1.44%) Data Migration
10 3 (1.44%) Hardware Maintenance
10 3 (1.44%) Kalman Filter
10 3 (1.44%) Proactive Monitoring
Programming Languages
1 10 (4.78%) SQL
2 2 (0.96%) C
2 2 (0.96%) PowerShell
3 1 (0.48%) Bash Shell
Qualifications
1 14 (6.70%) Security Cleared
2 12 (5.74%) Degree
2 12 (5.74%) Microsoft Certification
3 10 (4.78%) Cisco Certification
3 10 (4.78%) SC Cleared
4 9 (4.31%) CCNA
5 8 (3.83%) MCP
6 5 (2.39%) DBS Check
7 4 (1.91%) ITIL Certification
7 4 (1.91%) MCSA
7 4 (1.91%) MCSE
8 2 (0.96%) CCNP
8 2 (0.96%) DV Cleared
8 2 (0.96%) Network+ Certification
9 1 (0.48%) A+ Certification
9 1 (0.48%) CCIE
9 1 (0.48%) ECDL
9 1 (0.48%) MCDST
9 1 (0.48%) MCITP
9 1 (0.48%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (7.18%) SLA
System Software
1 93 (44.50%) Active Directory
2 16 (7.66%) VMware Infrastructure
3 8 (3.83%) Hyper-V
4 3 (1.44%) XenApp
4 3 (1.44%) XenDesktop
5 2 (0.96%) Terminal Services
5 2 (0.96%) VMware Workstation
6 1 (0.48%) BitLocker
6 1 (0.48%) IAG
6 1 (0.48%) Virtual Desktop
6 1 (0.48%) Virtual Machines
6 1 (0.48%) VMware ESXi
6 1 (0.48%) vSphere
Systems Management
1 15 (7.18%) SCCM
2 9 (4.31%) Jamf Pro
3 3 (1.44%) McAfee ePO
4 2 (0.96%) Systems Management Server (SMS)
5 1 (0.48%) AirWatch
5 1 (0.48%) ArcSight ESM
5 1 (0.48%) Backup Exec
5 1 (0.48%) Forefront Identity Manager
5 1 (0.48%) Microsoft Clustering
5 1 (0.48%) NetBackup
5 1 (0.48%) Nmap
5 1 (0.48%) Norton AntiVirus
5 1 (0.48%) OpenVAS
5 1 (0.48%) Puppet
5 1 (0.48%) SmoothWall
5 1 (0.48%) WSUS
Vendors
1 70 (33.49%) Microsoft
2 31 (14.83%) Cisco
3 24 (11.48%) VMware
4 17 (8.13%) Citrix
5 16 (7.66%) Apple
6 15 (7.18%) HP
7 11 (5.26%) Meraki
8 7 (3.35%) Avaya
8 7 (3.35%) Lotus
9 5 (2.39%) Google
9 5 (2.39%) Symantec
10 3 (1.44%) CheckPoint
10 3 (1.44%) McAfee
10 3 (1.44%) Remedy
11 2 (0.96%) Bloomberg
11 2 (0.96%) Reuters
11 2 (0.96%) SAP
11 2 (0.96%) ServiceNow
11 2 (0.96%) WatchGuard
11 2 (0.96%) Wyse