Period
to 22 November 2017

The median contractor rate for a 3rd Line Support Engineer was £300 per day in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Third Line Support Engineer
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 689 623 573
Rank change year-on-year -66 -50 +16
Contract jobs requiring a 3rd Line Support Engineer 195 282 342
As % of all contract IT jobs advertised in the UK 0.19% 0.27% 0.30%
As % of the Job Titles category 0.20% 0.28% 0.32%
Number of daily rates quoted 139 192 206
UK median daily rate £300 £275 £275
Median daily rate % change year-on-year +9.09% - +3.77%
10th Percentile £167 £163 £165
90th Percentile £389 £388 £400
UK excluding London median daily rate £300 £275 £260
% change year-on-year +9.09% +5.77% +6.12%
Number of hourly rates quoted 8 20 28
UK median hourly rate £13.03 £20.00 £22.50
Median hourly rate % change year-on-year -34.88% -11.11% +1.41%
10th Percentile £12.24 £16.24 £18.05
90th Percentile £74.50 £28.15 £35.05
UK excluding London median hourly rate £13.03 £22.00 £21.75
% change year-on-year -40.80% +1.15% -4.92%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97824 99914 107019
% of contract IT jobs with a recognized job title 94.81% 94.76% 94.91%
Number of daily rates quoted 64542 65150 68083
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £392 £375
% change year-on-year +2.04% +4.53% +3.45%
Number of hourly rates quoted 2932 3310 4089
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.88% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.77
% change year-on-year - -1.52% +9.96%

3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 3rd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 3rd Line Support Engineer.

Contractor daily rate trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 3rd Line Support Engineer over the 6 months to 22 November 2017.

Contractor daily rate histogram for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 3rd Line Support Engineer.

Contractor hourly rate trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 3rd Line Support Engineer over the 6 months to 22 November 2017.

Contractor hourly rate histogram for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -67 182 £300 +9.09% 33
UK excluding London -32 134 £300 +9.09% 25
London -51 61 £288 +14.89% 8
South East -31 51 £323 +17.27% 5
Midlands +25 24 £300 +18.81% 5
North of England +51 20 £300 +9.09% 7
East of England -4 17 £325 +71.05% 5
West Midlands +32 16 £300 +25.00% 1
Yorkshire +26 12 £300 +2.13%
South West -10 9 £205 -31.67% 3
East Midlands -6 8 £300 +11.11% 4
Wales +25 7 £300 +33.33%
North West +2 7 £220 -2.22% 6
Scotland -11 5 £325 +62.50%
North East +56 1 - - 1
Northern Ireland -46 1 - -

3rd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, 3rd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 3rd Line Support Engineer in the job title.

1 135 (69.23%) Windows
2 90 (46.15%) Active Directory
2 90 (46.15%) VMware
3 79 (40.51%) Windows Server
4 75 (38.46%) Microsoft
5 51 (26.15%) Cisco
6 47 (24.10%) Windows Server 2012
7 46 (23.59%) Office 365
8 44 (22.56%) Windows Server 2008
9 42 (21.54%) ITIL
10 38 (19.49%) VMware Infrastructure
11 35 (17.95%) Windows 7
11 35 (17.95%) LAN
12 34 (17.44%) Citrix
12 34 (17.44%) Firewall
12 34 (17.44%) SCCM
13 33 (16.92%) WAN
13 33 (16.92%) MS Exchange
14 31 (15.90%) Microsoft Certification
15 28 (14.36%) Microsoft Azure
15 28 (14.36%) Hyper-V
16 27 (13.85%) Windows 10
17 26 (13.33%) SharePoint
18 25 (12.82%) Microsoft Office
19 23 (11.79%) Cisco Certification
19 23 (11.79%) SAN
19 23 (11.79%) vSphere
20 21 (10.77%) HP
21 20 (10.26%) SQL Server
21 20 (10.26%) PowerShell

3rd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (16.92%) MS Exchange
2 26 (13.33%) SharePoint
3 13 (6.67%) Exchange Server 2010
4 11 (5.64%) Skype for Business
5 6 (3.08%) Exchange Server 2013
6 5 (2.56%) Exchange Server 2007
7 3 (1.54%) Exchange Server 2003
7 3 (1.54%) IBM Notes
8 2 (1.03%) Blackberry Enterprise Server
8 2 (1.03%) IIS
8 2 (1.03%) WebLogic
9 1 (0.51%) JBoss
9 1 (0.51%) SAS
Applications
1 25 (12.82%) Microsoft Office
2 1 (0.51%) MS Visio
Business Applications
1 3 (1.54%) Remedy ITSM
2 2 (1.03%) Dynamics CRM
Cloud Services
1 46 (23.59%) Office 365
2 28 (14.36%) Microsoft Azure
3 3 (1.54%) Amazon AWS
4 2 (1.03%) Azure Active Directory
4 2 (1.03%) Mimecast
5 1 (0.51%) IaaS
5 1 (0.51%) SaaS
Communications & Networking
1 35 (17.95%) LAN
2 34 (17.44%) Firewall
3 33 (16.92%) WAN
4 23 (11.79%) SAN
5 15 (7.69%) TCP/IP
6 13 (6.67%) DNS
7 12 (6.15%) DHCP
7 12 (6.15%) VPN
8 9 (4.62%) Skype
8 9 (4.62%) VLAN
9 8 (4.10%) MPLS
10 7 (3.59%) Internet
10 7 (3.59%) Wireless
11 6 (3.08%) Wi-Fi
12 5 (2.56%) Cisco ASA
13 4 (2.05%) NetScaler
14 3 (1.54%) F5 BIG-IP GTM
14 3 (1.54%) F5 BIG-IP LTM
14 3 (1.54%) SMTP
14 3 (1.54%) Wireshark
Database & Business Intelligence
1 20 (10.26%) SQL Server
2 3 (1.54%) SQL Server 2008
3 2 (1.03%) Geospatial Data
3 2 (1.03%) Oracle Database
3 2 (1.03%) Oracle Database 10g
3 2 (1.03%) SQL Server 2005
3 2 (1.03%) SQL Server 2012
4 1 (0.51%) Blockchain
4 1 (0.51%) MySQL
4 1 (0.51%) PostgreSQL
4 1 (0.51%) RDBMS
4 1 (0.51%) Relational Database
Development Applications
1 3 (1.54%) Git (software)
1 3 (1.54%) JIRA
2 1 (0.51%) AdminStudio
General
1 14 (7.18%) Finance
2 7 (3.59%) Manufacturing
3 6 (3.08%) French Language
3 6 (3.08%) Telecoms
4 5 (2.56%) German Language
4 5 (2.56%) Italian Language
4 5 (2.56%) Spanish Language
5 4 (2.05%) Banking
5 4 (2.05%) Military
6 3 (1.54%) Investment Banking
6 3 (1.54%) Law
6 3 (1.54%) Marketing
6 3 (1.54%) Retail
7 2 (1.03%) Automotive
7 2 (1.03%) Electronics
7 2 (1.03%) Legal
8 1 (0.51%) Back Office
8 1 (0.51%) Dutch Language
8 1 (0.51%) Financial Institution
8 1 (0.51%) Front Office
Libraries, Frameworks & Software Standards
1 7 (3.59%) X-Windows
2 3 (1.54%) Middleware
2 3 (1.54%) Web Services
3 2 (1.03%) Hibernate
3 2 (1.03%) Java EE
3 2 (1.03%) JAX-RS
3 2 (1.03%) JSF
3 2 (1.03%) Oracle Fusion
3 2 (1.03%) RESTful
3 2 (1.03%) SOAP
3 2 (1.03%) XML
3 2 (1.03%) XSLT
4 1 (0.51%) Flash
Miscellaneous
1 12 (6.15%) Data Centre
2 7 (3.59%) Blackberry
3 5 (2.56%) Clustering
3 5 (2.56%) NHS
3 5 (2.56%) Replication
4 4 (2.05%) iPhone
5 3 (1.54%) Analytical Skills
5 3 (1.54%) Client/Server
5 3 (1.54%) Fat Client
5 3 (1.54%) FMCG
5 3 (1.54%) Greenfield Project
5 3 (1.54%) iPad
5 3 (1.54%) Thin Client
6 2 (1.03%) Hybrid Cloud
6 2 (1.03%) Smartphone
6 2 (1.03%) Video Conferencing
7 1 (0.51%) Driving Licence
7 1 (0.51%) Fintech
7 1 (0.51%) Microsoft Licensing
7 1 (0.51%) Mobile App
Operating Systems
1 135 (69.23%) Windows
2 79 (40.51%) Windows Server
3 47 (24.10%) Windows Server 2012
4 44 (22.56%) Windows Server 2008
5 35 (17.95%) Windows 7
6 27 (13.85%) Windows 10
7 16 (8.21%) Windows Server 2003
8 11 (5.64%) Linux
9 10 (5.13%) Unix
10 9 (4.62%) Windows 8
11 4 (2.05%) Android
11 4 (2.05%) Windows XP
12 3 (1.54%) Red Hat Enterprise Linux
12 3 (1.54%) Windows Phone
13 2 (1.03%) Apple iOS
13 2 (1.03%) CentOS
13 2 (1.03%) Mac OS X
13 2 (1.03%) Solaris
14 1 (0.51%) Mac OS
14 1 (0.51%) Windows Embedded Compact
Processes & Methodologies
1 42 (21.54%) ITIL
2 18 (9.23%) Migration
3 12 (6.15%) Service Delivery
4 10 (5.13%) Patch Management
4 10 (5.13%) Project Management
4 10 (5.13%) Virtual Environments
5 9 (4.62%) Service Management
6 8 (4.10%) Change Management
6 8 (4.10%) Load Balancing
7 6 (3.08%) Application Packaging
7 6 (3.08%) Mobile Device Management
7 6 (3.08%) PRINCE2
7 6 (3.08%) Problem Management
8 5 (2.56%) Agile Software Development
8 5 (2.56%) Disaster Recovery
8 5 (2.56%) Incident Management
8 5 (2.56%) ITSM
9 4 (2.05%) Change Control
9 4 (2.05%) High Availability
9 4 (2.05%) ITIL V3
Programming Languages
1 20 (10.26%) PowerShell
2 19 (9.74%) SQL
3 5 (2.56%) Java
4 2 (1.03%) C
4 2 (1.03%) C#
4 2 (1.03%) Shell Script
4 2 (1.03%) VBScript
5 1 (0.51%) Bash Shell
5 1 (0.51%) Perl
5 1 (0.51%) PL/SQL
5 1 (0.51%) Python
Qualifications
1 31 (15.90%) Microsoft Certification
2 23 (11.79%) Cisco Certification
3 20 (10.26%) Security Cleared
4 17 (8.72%) MCSE
5 14 (7.18%) CCNA
5 14 (7.18%) SC Cleared
6 10 (5.13%) MCSA
7 7 (3.59%) Degree
7 7 (3.59%) VMware Certified Professional (VCP)
8 5 (2.56%) CCNP
8 5 (2.56%) DV Cleared
8 5 (2.56%) MCITP
9 3 (1.54%) CCIE
9 3 (1.54%) Citrix Certification
9 3 (1.54%) ITIL Certification
9 3 (1.54%) MCP
10 2 (1.03%) CCAA
10 2 (1.03%) CCENT
10 2 (1.03%) ISEB
10 2 (1.03%) VCAP
Quality Assurance & Compliance
1 12 (6.15%) SLA
System Software
1 90 (46.15%) Active Directory
2 38 (19.49%) VMware Infrastructure
3 28 (14.36%) Hyper-V
4 23 (11.79%) vSphere
5 12 (6.15%) VMware ESXi
6 9 (4.62%) XenApp
7 6 (3.08%) XenDesktop
8 5 (2.56%) Microsoft App-V
8 5 (2.56%) Terminal Services
8 5 (2.56%) XenServer
9 4 (2.05%) Virtual Servers
10 3 (1.54%) Virtual Machines
11 2 (1.03%) BitLocker
11 2 (1.03%) Microsoft Virtual Server
11 2 (1.03%) vCloud
12 1 (0.51%) ProxySG
12 1 (0.51%) Sendmail
12 1 (0.51%) Terminal Server
12 1 (0.51%) VMware Workstation
Systems Management
1 34 (17.44%) SCCM
2 9 (4.62%) NetBackup
3 5 (2.56%) WSUS
4 3 (1.54%) Microsoft Clustering
4 3 (1.54%) SCOM
5 2 (1.03%) Ionix
5 2 (1.03%) Norton AntiVirus
5 2 (1.03%) Systems Management Server (SMS)
6 1 (0.51%) AirWatch
6 1 (0.51%) Ansible
6 1 (0.51%) Backup Exec
6 1 (0.51%) CA Spectrum
6 1 (0.51%) Cisco CUCM
6 1 (0.51%) Cobbler
6 1 (0.51%) Control-M
6 1 (0.51%) Nagios
6 1 (0.51%) Opscode Chef
6 1 (0.51%) Puppet
6 1 (0.51%) SafeCom
6 1 (0.51%) vMotion
Vendors
1 90 (46.15%) VMware
2 75 (38.46%) Microsoft
3 51 (26.15%) Cisco
4 34 (17.44%) Citrix
5 21 (10.77%) HP
6 11 (5.64%) F5
7 10 (5.13%) NetApp
8 8 (4.10%) Dell
9 7 (3.59%) Juniper
10 6 (3.08%) McAfee
10 6 (3.08%) Oracle
11 5 (2.56%) IBM
11 5 (2.56%) SAP
11 5 (2.56%) Symantec
11 5 (2.56%) Veeam
12 4 (2.05%) Apple
12 4 (2.05%) AppSense
12 4 (2.05%) Kaspersky
12 4 (2.05%) Remedy
13 3 (1.54%) Brocade