Period
to 17 July 2018

The median contractor rate for an IT Support Engineer was £165 per day in advertised job vacancies in England during the 6 months to 17 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support Engineer
UK > England
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 608 679 725
Rank change year-on-year +71 +46 -49
Contract jobs requiring an IT Support Engineer 250 145 161
As % of all contract IT jobs advertised in England 0.26% 0.17% 0.16%
As % of the Job Titles category 0.28% 0.17% 0.17%
Number of daily rates quoted 121 77 74
England median daily rate £165 £140 £165
Median daily rate % change year-on-year +17.86% -15.28% -5.57%
10th Percentile £103 £100 £104
90th Percentile £283 £248 £271
UK median daily rate £165 £140 £161
% change year-on-year +17.86% -13.18% -5.15%
Number of hourly rates quoted 71 36 41
England median hourly rate £16.50 £17.50 £15.00
Median hourly rate % change year-on-year -5.71% +16.67% -
10th Percentile £12.25 £13.00 £12.50
90th Percentile £21.00 £23.00 £24.00
UK median hourly rate £16.00 £17.50 £15.00
% change year-on-year -8.57% +16.67% +5.26%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89,662 83,065 96,769
% of contract IT jobs with a recognized job title 94.83% 94.94% 95.17%
Number of daily rates quoted 59,304 54,178 63,734
England median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £275 £263 £258
90th Percentile £638 £625 £600
UK median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 2,891 2,681 2,889
England median hourly rate £18.70 £18.50 £19.00
Median hourly rate % change year-on-year +1.08% -2.63% +8.57%
10th Percentile £11.17 £10.75 £10.50
90th Percentile £48.75 £48.75 £47.00
UK median hourly rate £18.09 £18.70 £19.50
% change year-on-year -3.29% -4.10% +11.43%

IT Support Engineer
Job Vacancy Trend in England

Job postings that featured IT Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support Engineer in England

IT Support Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support Engineer in England.

Contractor daily rate trend for IT Support Engineer in England

IT Support Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing IT Support Engineer in England over the 6 months to 17 July 2018.

Contractor daily rate histogram for IT Support Engineer in England

IT Support Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support Engineer in England.

Contractor hourly rate trend for IT Support Engineer in England

IT Support Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing IT Support Engineer in England over the 6 months to 17 July 2018.

Contractor hourly rate histogram for IT Support Engineer in England

IT Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support Engineer within the England region over the 6 months to 17 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -6 99 £180 +7.46% 37
South East +5 70 £165 +20.00% 29
North of England -2 26 £150 +33.33% 23
East of England +21 21 £165 +11.86% 15
South West +12 20 £98 -40.91% 14
North West -8 15 £103 -4.65% 14
Midlands -13 13 £120 -4.00% 7
West Midlands -21 8 £105 - 3
Yorkshire -10 7 £150 -2.44% 7
East Midlands -2 5 £165 -40.00% 4
North East -4 4 £325 - 2
IT Support Engineer
UK

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 July 2018, IT Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring IT Support Engineer in the job title.

1 182 (72.80%) Windows
2 123 (49.20%) Active Directory
3 74 (29.60%) Microsoft
4 70 (28.00%) Windows Server
5 67 (26.80%) Office 365
6 62 (24.80%) Windows 7
7 58 (23.20%) Windows 10
8 51 (20.40%) Microsoft Office
9 43 (17.20%) ITIL
9 43 (17.20%) DNS
10 36 (14.40%) Cisco
11 33 (13.20%) DHCP
12 27 (10.80%) Windows Server 2012
13 26 (10.40%) LAN
14 25 (10.00%) WAN
15 22 (8.80%) Apple
15 22 (8.80%) SCCM
16 21 (8.40%) TCP/IP
16 21 (8.40%) Linux
16 21 (8.40%) Skype
17 20 (8.00%) MS Exchange
17 20 (8.00%) VPN
17 20 (8.00%) HP
17 20 (8.00%) VMware
18 17 (6.80%) Windows Server 2008
19 16 (6.40%) Windows 8
19 16 (6.40%) Skype for Business
19 16 (6.40%) Problem-Solving
20 15 (6.00%) Smartphone
21 14 (5.60%) iPhone

IT Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (8.00%) MS Exchange
2 16 (6.40%) Skype for Business
3 14 (5.60%) SharePoint
4 6 (2.40%) Blackberry Enterprise Server
4 6 (2.40%) IBM Notes
5 3 (1.20%) Apache
5 3 (1.20%) Exchange Server 2010
6 2 (0.80%) Exchange Server 2013
6 2 (0.80%) SharePoint Server
7 1 (0.40%) BizTalk Server
7 1 (0.40%) IBM HTTP Server
7 1 (0.40%) JBoss
7 1 (0.40%) Oracle HTTP Server
7 1 (0.40%) SharePoint 2013
7 1 (0.40%) WebLogic
7 1 (0.40%) WebSphere
Applications
1 51 (20.40%) Microsoft Office
2 11 (4.40%) Microsoft Excel
3 2 (0.80%) Adobe Creative Suite
4 1 (0.40%) Microsoft PowerPoint
4 1 (0.40%) Microsoft Project
Business Applications
1 2 (0.80%) Remedy ITSM
2 1 (0.40%) Dynamics CRM
2 1 (0.40%) Dynamics NAV
2 1 (0.40%) Eikon
Cloud Services
1 67 (26.80%) Office 365
2 9 (3.60%) Microsoft Azure
3 6 (2.40%) G Suite
4 2 (0.80%) Akamai
5 1 (0.40%) Amazon AWS
5 1 (0.40%) Azure Active Directory
5 1 (0.40%) Dynamics 365
5 1 (0.40%) GoToWebinar
Communications & Networking
1 43 (17.20%) DNS
2 33 (13.20%) DHCP
3 26 (10.40%) LAN
4 25 (10.00%) WAN
5 21 (8.40%) Skype
5 21 (8.40%) TCP/IP
6 20 (8.00%) VPN
7 11 (4.40%) Internet
8 7 (2.80%) Firewall
8 7 (2.80%) Remote Desktop
8 7 (2.80%) Wi-Fi
8 7 (2.80%) WLAN
9 4 (1.60%) Cisco IOS
9 4 (1.60%) SAN
9 4 (1.60%) SMS
9 4 (1.60%) SSH
9 4 (1.60%) VoIP
9 4 (1.60%) Wireless
10 3 (1.20%) FTP
10 3 (1.20%) Network Security
Database & Business Intelligence
1 6 (2.40%) SQL Server
2 5 (2.00%) Crystal Reports
2 5 (2.00%) MS Access
3 1 (0.40%) DB2
3 1 (0.40%) MySQL
3 1 (0.40%) Power BI
3 1 (0.40%) RDBMS
3 1 (0.40%) Relational Database
3 1 (0.40%) SQL Server 2008
3 1 (0.40%) SQL Server 2012
Development Applications
1 3 (1.20%) Git (software)
1 3 (1.20%) JIRA
1 3 (1.20%) Subversion
2 1 (0.40%) MSI
2 1 (0.40%) Serena SBM
General
1 9 (3.60%) Banking
1 9 (3.60%) Finance
2 7 (2.80%) Manufacturing
2 7 (2.80%) Retail
3 6 (2.40%) Telecoms
4 4 (1.60%) Investment Banking
4 4 (1.60%) Law
5 3 (1.20%) Legal
6 2 (0.80%) Advertising
6 2 (0.80%) Financial Institution
7 1 (0.40%) Automotive
7 1 (0.40%) Corporate Banking
7 1 (0.40%) Pharmaceutical
7 1 (0.40%) Spanish Language
Libraries, Frameworks & Software Standards
1 5 (2.00%) XML
2 1 (0.40%) 802.1X
Miscellaneous
1 15 (6.00%) Smartphone
2 14 (5.60%) iPhone
3 13 (5.20%) Driving Licence
4 10 (4.00%) Blackberry
5 7 (2.80%) Video Conferencing
6 5 (2.00%) Chip and PIN
6 5 (2.00%) iPad
6 5 (2.00%) LIMS
6 5 (2.00%) NHS
6 5 (2.00%) Replication
7 4 (1.60%) Fat Client
7 4 (1.60%) Self-Motivation
7 4 (1.60%) Thin Client
8 2 (0.80%) Analytical Skills
8 2 (0.80%) Clustering
8 2 (0.80%) Computer Science
8 2 (0.80%) Data Centre
8 2 (0.80%) Management Information System
9 1 (0.40%) Mobile App
9 1 (0.40%) Public Cloud
Operating Systems
1 182 (72.80%) Windows
2 70 (28.00%) Windows Server
3 62 (24.80%) Windows 7
4 58 (23.20%) Windows 10
5 27 (10.80%) Windows Server 2012
6 21 (8.40%) Linux
7 17 (6.80%) Windows Server 2008
8 16 (6.40%) Windows 8
9 13 (5.20%) Android
10 12 (4.80%) Mac OS X
11 10 (4.00%) Apple iOS
12 8 (3.20%) Mac OS
13 7 (2.80%) Windows XP
14 3 (1.20%) CentOS
14 3 (1.20%) SUSE Linux Enterprise Server
14 3 (1.20%) Windows 2000
15 2 (0.80%) Scientific Linux
15 2 (0.80%) Ubuntu
15 2 (0.80%) Windows Server 2003
16 1 (0.40%) AIX
Processes & Methodologies
1 43 (17.20%) ITIL
2 16 (6.40%) Problem-Solving
3 10 (4.00%) Break/Fix
4 8 (3.20%) Business Intelligence
4 8 (3.20%) Migration
5 7 (2.80%) Service Management
6 6 (2.40%) Change Management
6 6 (2.40%) Information Security
6 6 (2.40%) Knowledge Management
6 6 (2.40%) Service Delivery
6 6 (2.40%) Ticket Management
7 5 (2.00%) Asset Management
7 5 (2.00%) ERP
7 5 (2.00%) ITSM
7 5 (2.00%) Kalman Filter
7 5 (2.00%) Line Management
7 5 (2.00%) Proactive Monitoring
7 5 (2.00%) Quality Management
8 4 (1.60%) Agile Software Development
8 4 (1.60%) Facilities Management
Programming Languages
1 11 (4.40%) PowerShell
1 11 (4.40%) SQL
2 7 (2.80%) VBA
3 3 (1.20%) Bash Shell
3 3 (1.20%) C
4 2 (0.80%) Shell Script
4 2 (0.80%) VB
5 1 (0.40%) Java
Qualifications
1 9 (3.60%) MCP
1 9 (3.60%) Microsoft Certification
2 8 (3.20%) DBS Check
3 6 (2.40%) Cisco Certification
3 6 (2.40%) Degree
3 6 (2.40%) MCSE
4 4 (1.60%) ITIL Certification
4 4 (1.60%) MCSA
4 4 (1.60%) Security Cleared
5 3 (1.20%) CCNA
5 3 (1.20%) ITIL Foundation Certificate
5 3 (1.20%) MCITP
5 3 (1.20%) SC Cleared
6 2 (0.80%) A+ Certification
6 2 (0.80%) CCNP
6 2 (0.80%) CompTIA Security+
7 1 (0.40%) CCSP
7 1 (0.40%) Check Point Certification
7 1 (0.40%) CISSP
7 1 (0.40%) JNCIS
Quality Assurance & Compliance
1 14 (5.60%) SLA
2 3 (1.20%) ISO/IEC 27001
System Software
1 123 (49.20%) Active Directory
2 8 (3.20%) VMware Infrastructure
3 6 (2.40%) Hyper-V
4 5 (2.00%) BitLocker
5 4 (1.60%) Virtual Machines
6 3 (1.20%) Virtual Servers
6 3 (1.20%) XenApp
6 3 (1.20%) XenServer
7 2 (0.80%) Terminal Services
7 2 (0.80%) XenDesktop
8 1 (0.40%) IAG
8 1 (0.40%) VMware Workstation
8 1 (0.40%) vSphere
8 1 (0.40%) Xen
Systems Management
1 22 (8.80%) SCCM
2 10 (4.00%) Microsoft Intune
3 5 (2.00%) WSUS
4 3 (1.20%) Systems Management Server (SMS)
4 3 (1.20%) ZENworks
5 2 (0.80%) SCOM
5 2 (0.80%) Tivoli
5 2 (0.80%) Tivoli Storage Manager
6 1 (0.40%) AirWatch
6 1 (0.40%) HP SIM
6 1 (0.40%) Microsoft Clustering
6 1 (0.40%) SCSM
6 1 (0.40%) Single Sign-On
Vendors
1 74 (29.60%) Microsoft
2 36 (14.40%) Cisco
3 22 (8.80%) Apple
4 20 (8.00%) HP
4 20 (8.00%) VMware
5 12 (4.80%) Citrix
6 6 (2.40%) IBM
7 5 (2.00%) JD Edwards
8 4 (1.60%) Remedy
9 3 (1.20%) Dell
9 3 (1.20%) Lotus
9 3 (1.20%) Meraki
9 3 (1.20%) Micro Focus
9 3 (1.20%) Novell
9 3 (1.20%) Polycom
10 2 (0.80%) Ivanti
10 2 (0.80%) New Relic
10 2 (0.80%) ServiceNow
10 2 (0.80%) Splunk
10 2 (0.80%) Trend Micro