351 to 375 of 1,348 Customer Service Jobs in England

urgency; understands the importance of making critical business decisions promptly with strong attention to detail; realizes that efficiency and prioritization are critical to success. Customer Service: Manages difficult or emotional customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service. ...

transformation programs. Strong expertise in platform customization, integration, and workflow automation. Technical Skills ServiceNow Modules Experience in one or more of the following: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Service Catalog Employee Center/HR Service Delivery (HRSD) Customer Service Management (CSM) Governance, Risk & Compliance (GRC) Security Operations (SecOps) Strategic Portfolio Management (SPM) Platform Expertise Flow Designer IntegrationHub Service Portal/Employee Center CMDB and Discovery Event Management Performance Analytics UI Builder Scoped Applications Now Experience Framework Integration Technologies REST APIs SOAP Web Services JDBC LDAP SSO (SAML ...

high-impact projects with clients in varied industries. Key Responsibilities Design and develop custom extensions for Dynamics 365 CE across modules such as Sales, Customer Service, Marketing (Customer Journeys), and Field Service Build and deliver C# plugins, JavaScript customizations, and PCF controls Validate solutions and provide ...

Role: Data Science Associate Manager (Customer)Team: Song AI & Data – AI & Modelling Craft, UK&ILocation: London/ManchesterCareer Level: Associate Manager (L8)We AreAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology … imagination, technology and intelligence. Visit us at: The TeamWithin Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

established B2B managed services division within a wider technology group. This is a senior leadership role with genuine autonomy across strategy, commercial performance, sales, customer retention, people leadership and service delivery. You'll take full ownership of the division's P&L and be responsible for building … profit, budgeting and forecasting. * Lead both managed services and professional services operations. * Drive new-logo acquisition while developing strategic relationships across the existing customer base. * Identify opportunities to introduce managed services to customers across the wider group. * Oversee Microsoft-focused and Azure-led managed services, alongside the continued development ...

established B2B managed services division within a wider technology group. This is a senior leadership role with genuine autonomy across strategy, commercial performance, sales, customer retention, people leadership and service delivery. You'll take full ownership of the division's P&L and be responsible for building … profit, budgeting and forecasting. Lead both managed services and professional services operations. Drive new-logo acquisition while developing strategic relationships across the existing customer base. Identify opportunities to introduce managed services to customers across the wider group. Oversee Microsoft-focused and Azure-led managed services, alongside the continued development ...

breakdown services to customers across the North West. This is a hands-on engineering role where you'll be out on the road visiting customer sites, diagnosing hydraulic problems, making and fitting replacement hoses, and getting machinery back up and running as quickly as possible. Alongside the engineering side … role, you'll have the opportunity to build strong relationships with customers, develop new business and grow your own customer base, with commission available on top of your basic salary. You'll be based from our Ellesmere Port depot, with tools provided for your work and a van when ...

Service Desk Analyst Liverpool/Remote (1 day per week on site) 6 Months + (Possibility to go permanent) £150 per day (Inside IR35) An experienced IT Service Desk Analyst is required for our legal client, to join a busy IT team on an initial 3-month contract. … This role will be responsible for providing high-quality 1st and 2nd line support, resolving incidents and service requests, and delivering an excellent service to end users. Key Responsibilities Providing IT support via phone, email and ticketing systems Logging, troubleshooting and resolving incidents and service requests Supporting ...

acts on opportunities; sets and achieves challenging goals; takes calculated risks to accomplish goals. Sales Skills : Achieves sales goals; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information; overcomes objections with persuasion and persistence. Sense of Urgency : Displays a matter of utmost urgency; understands the importance … making critical business decision in a timely manner with strong attention to detail; realization that efficiency and prioritization is critical to success. Customer Service : M anages difficult or emotional customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service. Problem ...

power the innovative services at the heart of Capstone’s investment strategies. We’re looking for a highly motivated technologist driven to provide exemplary customer service in a global environment. You’ll partner with professionals across the firm to deliver cutting edge solutions to interesting problems. The ideal … firm. Our future colleague has these skills: 3-5 years working experience, ideally in the financial sector, centered in asset management or alternative investments. Service-oriented mentality; focusing on exceptional responsiveness, accountability, timely completion of tasks, and teamwork to ensure customer satisfaction. Excellent verbal and written communication skills. ...

TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. About TTEC Digital About TTEC Digital TTEC Digital is a leading global … customer experience (CX) technology and services partner, helping organizations modernize customer engagement through cloud contact center, AI, automation, and digital transformation solutions. We partner with industry-leading technology providers including NICE, Genesys, Microsoft, Cisco, Google, Five9, and Zoom to deliver innovative Contact Center as a Service (CCaaS ...

expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role. The role Overview As IT Service Desk Manager, you will be responsible for the leadership, performance and continuous improvement of the first/second line Service Desk team, ensuring colleagues … problem solving and prioritising work based on business impact and urgency. This role combines hands–on team leadership with operational delivery, ensuring the Service Desk consistently meets agreed KPIs and SLAs. You will be responsible for developing a motivated, skilled and customer-focused team, embedding best–practice ticket ...

sector (RFI/RFPs, enterprise proposals). This role bridges technical solution consultancy and compelling proposal writing, ensuring Unity5’s technical solutions align with customer requirements across both the more agile private sector environments and highly regulated public sector procurement frameworks. The Unity5 Commercial team is responsible for direct … talk to this in demonstrations. Technical Advocacy: Act as a subject matter expert during pitch meetings, client presentations, and technical Q&A sessions. Strong customer care ethos and customer satisfaction focus: To work with the wider team and specifically the Sales, Marketing, Implementation and Product Management, to maintain ...

believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a Service Support Analyst you will work as part of a Managed Service team to support applications, platforms and data services for our clients … proactively improve the services you support. You will be responsible for providing technical support, and operational expertise, ensuring reliability, security and efficiency. A Senior Service Support Analyst at Made Tech works in tandem with Service Delivery Managers and Support Engineers to provide a holistic service to clients ...

Transformation Consultant/Senior Consultant Why Join frog Since June 2021, frog is part of Capgemini Invent . frog partners with customer‐centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future … customer experiences by delivering market‐defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in‐person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion ...

company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes. We are looking for a Customer Success Manager (CSM) to become an integral part of our Customer Success team. Our ideal candidate should be passionate about learning innovative technologies … succeed in this role if you are a problem solver that likes to work with people to derive the best solution for both the customer and Dot. Customer success is our top value, and this role requires individuals to be customer service oriented. Key Responsibilities Executive ...

Fire & Security Recruitment Partner 4way Recruitment Ltd Specialists in finding the right talent across the full spectrum of Fire, Security, Mechanical & Electrical. ABOUT OUR CUSTOMER Our customer is a national technical services provider, forming part of a larger multi-service facilities management group, with a strong … continued growth, they are looking for an experienced Fire & Security Technician to join the business on a long-term basis, working across a varied customer base with ongoing training, career development, and a strong package of benefits. Salary & Benefits Fire & Security Technician £38,000 £40,000 basic salary Paid ...

hiring four experienced Senior Computer Technicians for our London operation: two full-time and two part-time opportunities. This is a hands-on, customer-facing role for dependable technicians who can manage themselves, protect our reputation and help a busy store perform commercially. Pay and working pattern … hour starting rate, plus performance bonuses • Up to £17 per hour for candidates who can demonstrate successful shop management, excellent verified customer feedback, advanced technical ability and additional commercial skills such as Google Ads, website maintenance or ecommerce • Typical shifts are eight hours • Full-time and part-time roles ...

believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a Service Support Analyst you will work as part of a Managed Service team to support applications, platforms and data services for our clients … their end users. You will provide predominantly 2nd line support to public sector users and the public. A Service Support Analyst at Made Tech works in tandem with Service Delivery Managers and Support Engineers to provide a holistic service to clients across the Public Sector. Key responsibilities ...

Your new company The Technical Customer Services person is responsible for providing high-quality technical support to customers, installers, partners, and internal stakeholders.The role involves diagnosing and resolving technical issues, supporting product configuration and setup, managing customer enquiries, and ensuring a positive customer experience throughout the support … Investigate faults, identify root causes and recommend appropriate solutions. Escalate complex technical issues to specialist teams where necessary. Maintain accurate and detailed records of customer interactions, investigations and resolutions. Prioritise and manage multiple support cases while meeting agreed service standards. Provide clear and concise technical guidance to both ...

troubleshooting technical issues, working directly with customers and taking ownership of incidents through to resolution. You will play a key role in ensuring high service availability, rapid issue resolution and an excellent customer experience for business customers using cloud-based voice solutions. Key Responsibilities Provide … firewall, QoS and VLANs that impact voice services. Escalate complex issues to 3rd line teams or vendors, providing clear diagnostics and relevant logs. Customer Service Respond to customer support tickets and calls within agreed SLAs. Communicate clearly with customers, avoiding unnecessary technical jargon. Take ownership of incidents ...

production environments. Maintain non-production systems and ensure they remain suitable for development, integration and testing activities. Prepare release and build packages for Service Operations to deploy into production. Work with internal teams and external vendors to improve service performance and value. Collaborate with other IT teams … identify and resolve product and service issues during the project phase and, where required, after handover to business-as-usual support. Ensure technical design, security, asset health, operational risk and service readiness are considered throughout delivery. Produce clear internal documentation to enable BAU teams to support new systems ...

help deliver practical cyber security awareness and training for employees and Councillors. Alongside your security responsibilities, you will contribute to the wider ICT service, including Microsoft 365 administration, infrastructure and application updates, network monitoring, user support and service requests. Working within ITIL and change management processes, you will … provide clear advice, accurate records and excellent customer service. Job Accountabilities To be the first point of contact for ICT Security issues, coordinating the Council’s cyber security response. To deliver excellent communications and customer service to all service users, including employees, members and other customers. ...

technical issues that 1st and 2nd line teams cannot resolve. You will be hands‐on with infrastructure support, patching, software updates, and maintaining service stability across a large and complex environment. You will also play a central role in projects – from onboarding new clients to delivering infrastructure improvements … ticket queue and wait” role – you will be actively shaping how services run and evolve. Expect a strong mix of technical problem solving, customer interaction, and collaborative engineering work, with occasional deep‐dive investigation where the root cause is anything but obvious. Key responsibilities Act as escalation point ...

inclusion—one focused on psychological safety, empathy, and human connection that will allow employees of all backgrounds to thrive. We're looking for a Customer Success Architect to join our EMEA Customer Success team. You’d join a well established, collaborative team with people who have grown their … here at Amplitude. This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment ...