351 to 375 of 1,045 Customer Service Jobs in England

role, combining people management with second-line technical support in a fast-paced business environment. You'll manage daily IT support operations, ensure excellent service availability during core business hours, and provide technical expertise across our infrastructure and end-user environments, supporting over 500 users across multiple locations. Responsibilities … Lead the UK & Ireland IT support team and daily operations Provide second-line desktop, server and Microsoft 365 support Manage incidents and service requests via the Global Helpdesk Ensure high service levels and customer satisfaction Support Windows 11, Windows Server, AD, and Teams telephony Travel regularly ...

hiring a Customer Support Executive on a temp-to-perm basis . However, this is not a traditional call centre/customer service role. We’re specifically looking for someone with a more technical mindset and aptitude, who can develop into a 1st Line Software Support Analyst … eventually progress into wider product support roles. Key things we’re looking for: Previous experience in a customer support or service environment, but with strong problem-solving and analytical skills A genuine interest in software/systems/technology Someone who is comfortable troubleshooting issues rather than just ...

Company Overview J & J Systems UK Limited is a Managed IT service provider, based outside Canterbury, committed to delivering innovative IT support for cloud and on-premise solutions to businesses. We value excellence, reliability, and customer satisfaction in all our services. Summary We are seeking a highly motivated … essential. The Operations Manager will play a key part in ensuring operational excellence and client satisfaction, leading the technical team, managing workflow and maintaining service standards. Responsibilities Lead and manage the technical team, ensuring work is delivered efficiently and the day to day operation runs smoothly Monitor and manage ...

Service Desk Engineer - Contract Stockton-on-Tees £375 p/d (outside IR35) A leading engineering business is seeking an experienced Service Desk Engineer to join their IT team on a contract basis. This is a stand-alone, site-based IT support role, requiring someone who is confident … mobile devices and 4G/5G connectivity devices * Assist with ongoing IT projects and maintain accurate technical documentation Skills & Experience * Previous experience within a Service Desk/Desktop Support environment * Experience working with ITSM platforms such as ServiceNow * Strong knowledge of Windows Operating Systems, Active Directory, Office ...

servicing, and maintenance of fire alarm systems Working on security systems including intruder alarms, CCTV, and access control Fault finding and repairs Completion of service reports and documentation Providing a professional and customer-focused service Participation in an on-call rota (where applicable) Requirements Previous experience … access control systems Understanding of relevant British Standards (e.g. BS5839) Full UK driving licence Ability to work independently and manage workload Good communication and customer service skills Desirable (Not Essential) Industry-related qualifications Manufacturer training (e.g. Gent, Apollo, Hikvision, Paxton, Texecom, etc.) FIA or equivalent certifications Package Salary ...

will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management You have significant knowledge and skills in Application Support, Development and Maintenance and will work … closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management. Roles & Responsibility: Provide knowledge and guidance to teams and people on technical best practice Create Application Support ...

will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management You have significant knowledge and skills in Application Support, Development and Maintenance and will work … closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management. Roles & Responsibility: Provide knowledge and guidance to teams and people on technical best practice · Create Application Support ...

Support Engineer - Manchester City Centre – Full-Time Onsite – ASAP Start VIQU are currently seeking an experienced and customer-focused IT Support Engineer to join a busy onsite IT function based in Manchester City Centre. This role is focused on delivering high-quality 1st and 2nd line support within … would suit someone who enjoys a hands-on support role with strong user interaction. The successful IT Support Engineer will provide a mixture of service desk, floorwalking, desk-side, and face-to-face support across the business, ensuring technical issues and service requests are resolved efficiently while delivering ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … internal teams, managing the full lifecycle of consumable supplies through Apogees Remote Management Application (ARMA). Every day will bring a mix of customer interaction, technical troubleshooting, and process optimisation. Your responsibilities will include: Managing all aspects of consumable supply processes from alerts to fulfilment and exception handling. Responding ...

Service Desk Engineer - Stockton on Tees £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously … Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a Uk driver's license/ ...

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k - £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing … incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience: To succeed in this ...

thinking business is looking to strengthen its engineering team with someone who takes ownership of their work, delivers consistently high standards, and values strong customer relationships. What You'll Get Basic salary up to £42,000 depending on experience Clearly defined local patch - no excessive travel 22 days holiday … development opportunities Employee recognition initiatives The Role Installation, servicing and maintenance of electronic security systems (CCTV, intruder alarms, access control) Deliver a professional and customer-focused service at all times Diagnose faults and carry out effective repairs Plan and manage your workload to maximise efficiency Complete accurate service ...

thinking business is looking to strengthen its engineering team with someone who takes ownership of their work, delivers consistently high standards, and values strong customer relationships. What You'll Get OTE up to 45,000 depending on experience Birmingham and local areas 22 days holiday plus bank holidays Company … benefits platform Employee recognition initiatives The Role Installation, servicing and maintenance of electronic security systems (CCTV, intruder alarms, access control) Deliver a professional and customer-focused service at all times Diagnose faults and carry out effective repairs Plan and manage your workload to maximise efficiency Complete accurate service ...

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide … support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support ...

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide … support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support ...

will be the first contact point of a technical nature within the business. You will be able to perform technical activities to resolve customer issues or advise others, in their own or wider teams. Role Provide first-line technical support to internal users via phone, email, and in person … systems and processes as stipulated by the Company Responding to customers’ requests and enquiries through Company approved communication and collaboration systems Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service Reviewing appropriate operational procedures, documentation, and management ...

seeking an experienced 1st/2nd Line IT Support Engineer to operate as an on-site (in-plant) engineer within one of our key customer environments. This is a hands-on, customer-facing role where you will act as the primary IT presence on-site, supporting daily operations … across a fast-paced distribution and office setting. You will work closely with end users, third-party vendors, and the central service desk to ensure smooth and efficient IT service delivery across three locations. Key Responsibilities User Support (1st/2nd Line) Deliver on-site IT support ...

Service Engineer - London £37,000 to £45,000 We are recruiting for an experienced AV Field Service Engineer to support corporate clients across meeting rooms, collaboration spaces, auditoriums, and event environments. The role will involve fault finding, servicing, and preventative maintenance of modern AV and video conferencing systems … Responsibilities : Diagnose and resolve AV system faults on client sites Carry out planned preventative maintenance visits Support meeting room and collaboration technologies Complete service reports and documentation Deliver a high level of customer service Experience Required: Experience supporting AV systems in corporate environments Strong fault-finding ...

quality metrics, and provide constructive feedback to both agents and managers. You will identify areas for improvement, support process optimisation, and ensure that service standards consistently meet or exceed expectations. Your role will help drive better customer experiences while supporting the team's development and performance. Core Responsibilities … Advocate for outstanding customer experience and ensure service standards exceed expectations. Monitor agent performance in a fast-paced service environment and provide constructive, actionable feedback. Identify improvement opportunities, drive quality performance, and support process optimisation. Embed a customer-first culture, collaborating with stakeholders to foster continuous ...

within the connectivity and managed services sector, is hiring a 2nd Line IT Engineer to support and resolve complex technical issues across a growing customer base. This role offers the opportunity to work within a fast-paced MSP environment, supporting modern cloud technologies and contributing to continuous service improvement. What you’ll do Act as an escalation point for 1st Line Engineers, resolving 2nd Line incidents and service requests within agreed SLAs Provide support across Microsoft 365, Azure, and Intune environments Manage and remediate issues using RMM tools Diagnose and resolve networking issues including VPNs, firewalls ...

prestigious university. This role is crucial for implementing and maturing a robust Change Enablement process, which is fundamental to the IT support service provided to staff, students, and associates. The ideal candidate will ensure that standardised methods and procedures, based on the ITIL best practice framework, are used … efficient and prompt handling of all changes to minimise the impact on service quality. Day-to-day of the role: Support the daily operation of the Change Enablement process, providing advice and guidance on Change Enablement and other ITIL-related aspects. Deputise for the Change Enablement Practice Manager, including ...

Customer Support Specialist Our client is looking for a highly energetic, confident, and engaging Customer Support Specialist to join their growing support team. This role is perfect for someone who thrives on speaking with people, brings a positive attitude to every interaction, and can confidently handle a wide … range of customer queries. The Role As a key member of the support team, you will be the first point of contact for our client's customers, speaking directly with Drivers and passengers. Your ability to communicate clearly, build rapport quickly, and take control of conversations will be essential ...

Customer Support Specialist Our client is looking for a highly energetic, confident, and engaging Customer Support Specialist to join their growing support team. This role is perfect for someone who thrives on speaking with people, brings a positive attitude to every interaction, and can confidently handle a wide … range of customer queries. The Role As a key member of the support team, you will be the first point of contact for our client’s customers, speaking directly with Drivers and passengers. Your ability to communicate clearly, build rapport quickly, and take control of conversations will be essential ...

Level 1 Service Desk Engineer Salary: £30,000 - £35,000 Home-based (UK) | Commutable to Godalming (GU7) & Heathrow Office attendance: 1 week per month (Surrey) Full-time | 37.5 hours per week | Rotating shifts (Mon-Fri) About the Role A growing IT managed services provider is seeking a Level … Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues. You'll handle a wide range of technical queries, from everyday user ...

Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive … technical support, and identify opportunities for service improvement and growth. Key Responsibilities: Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions. Technical Strategy & Advisory: Gain ...